American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Cynthia D Brown Round Rock, TX

Great customer service from the initial phone call to the arrival of the contractors.

3 years ago

Reply from American Home Shield

Cynthia, thank you so much for your positive review. It really makes us happy to know how well your repair need was taken care of. Thank you for trusting AHS. We can't wait to provide you with another great service experience.

Jul. 22nd, 2021

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Verified Customer

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R.B. HUdson Belleville, IL

Trustworthiness,Customer Service Great, Quality of Product/Service /Value for my money.

3 years ago

Reply from American Home Shield

Hi R.B. Thank you for letting us know about your experience with AHS. It is so exciting to hear that you have been happy with the service and coverage we provide. Thank you for being our valued home warranty member.

Jul. 21st, 2021

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Verified Customer

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Fatima S Hyman Snellville, GA

Their service is prompt. There was no waiting period between service request and getting service.

3 years ago

Reply from American Home Shield

Hi Fatima,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Mike Vandeveer Adelanto, CA

Everything advertised is true. Items that couldn't be repaired like new were replaced.

3 years ago

Reply from American Home Shield

Hi Mike. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as yourhome warranty company.

Jul. 21st, 2021

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Verified Customer

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Rajeev Singh Naperville, IL

The service request was easy and a quick scheduling made overall experiece great.

3 years ago

Reply from American Home Shield

Hi Rajeev. It is really good to hear that you got a response so quickly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Christie Stewart Branson, MO

We've called three times for different issues and all were taken care of quickly and efficiently.

3 years ago

Reply from American Home Shield

Hi Christie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Dan Bryant Saint Paul, MN

Provided an experienced, prompt and effective Contractor that did a n excellent job.

3 years ago

Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Mickey Routh Independence, MO

Service man was prompt and courteous. He was able to identify the problem and fix it.

3 years ago

Reply from American Home Shield

Hi Mickey. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Chris Cantu Pittsford, NY

Very quick and efficient. Was able to get the problem resolved in less than 30 Mins.

3 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Rick L Scifres Green Valley, AZ

The technician was prompt and helpful. He seemed extremely knowledgeable and. I'm very satisfied.

3 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Heather Bakersfield, CA

We are new to the company, but when we needed assistance, it was a very easy process

3 years ago

Reply from American Home Shield

Hi Heather,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Charlene Mundorff Las Vegas, NV

Everyone was very professional and very helpful I would recommend them to anyone

3 years ago

Reply from American Home Shield

Hi Charlene,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Merle A. Silverman Dunn Loring, VA

Responsive and selection of knowledgeable contractors to identify and problems quickly.

3 years ago

Reply from American Home Shield

Hi Merle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Doug Ranzer Prosper, TX

Good would like to have faster service sometimes takes days to get someone to come out

3 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback and time to rate your service experience. We value your opinion. It helps us know what we are doing well and what we may need to improve on. We look forward to taking care of your next repair need.

Jul. 22nd, 2021

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Verified Customer

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Martha Bautista Stockton, CA

Quick response. The company they assigned to us reached out immediately for the schedule.

3 years ago

Reply from American Home Shield

Hi Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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john k smith Troy, VA

hard to get in touch with first contractor. had to get second opinion . the second contractor was great.

3 years ago

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Verified Customer

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Donna Lynch Longview, TX

Does a great job making sure items are repaired properly and in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Donna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Kathleen Fillnow Verona, PA

They are very responsive when called and have always been able to schedule service quickly.

3 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you.

Jul. 21st, 2021

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Verified Customer

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Bloss Henderson, NV

Super helpful when my AC went out. They sent someone who took care of us right away

3 years ago

Reply from American Home Shield

Hi Bloss,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Beckey Jackson Greensboro, NC

Everything is going goodand there is no problems with my service that I may request.

3 years ago

Reply from American Home Shield

Hi Beckey. We are so excited to hear that you have not had any issues with your warranty coverage. We want you to know you can count on AHS and we value you as our warranty member. We look forward to taking care of your future home repair needs.

Jul. 22nd, 2021

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Verified Customer

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Arduino Carducci Utica, MI

I've used the policy and they are fair and provide knowledge well trained contractors

3 years ago

Reply from American Home Shield

Hi Arduino. Thank you for your feedback. We appreciate your time to write a review. We are so happy that you are using your warranty covearage and are happy with the service you are receiving. Thank you for trusting AHS.

Jul. 22nd, 2021

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Verified Customer

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Antonio Harris Suffolk, VA

Everything went very smooth from the time I notified AHS until the job was completed.

3 years ago

Reply from American Home Shield

Hi Antonio,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Verified Customer

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zahid choudhry Jacksonville, FL

good experience so far except one dishwashers problem took more then one month to fix it.

3 years ago

Reply from American Home Shield

Hi Zahid. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We thank you for your patience with the issue involving your dishwasher as well.

Jul. 13th, 2021

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Verified Customer

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Patricia Markin Concord, NC

They responded quickly and the problem was taken care of with a reputable company.

3 years ago

Reply from American Home Shield

Hi Patricia. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 13th, 2021

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Verified Customer

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James Haralson Roanoke, VA

the ease of online use and when speaking to customer service very please with knowledge

3 years ago

Reply from American Home Shield

Hi James. We are very pleased to hear that you are able to use the website with ease and have had a pleasant experience with our customer service department. Thank you for trusting AHS.

Jul. 14th, 2021

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Verified Customer

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Charles Anthony Tuscaloosa, AL

Always spot on and notifications are sent out immediately to the service provider.

3 years ago

Reply from American Home Shield

Hi Charles. We really appreciate your time in reviewing your experience with AHS. It makes us happy to hear that your repair needs were met. We look forward to working with you again and providing a great repair experience.

Jul. 13th, 2021

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Verified Customer

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Milton Henry Balser Great Falls, VA

In general, AHS has identified high quality technicians in all aspect of home maintenance!

3 years ago

Reply from American Home Shield

Thank you, Milton. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 13th, 2021

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Verified Customer

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cande breaux Lubbock, TX

In the last month, I've used AHS twice. The experience was different. Consistency would be a plus.

3 years ago

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Verified Customer

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Jacqueline D Little Twinsburg, OH

I received a timely response and the service person was on time and professional.

3 years ago

Reply from American Home Shield

Hi Jacqueline. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 14th, 2021

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Verified Customer

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Conestler Green New Orleans, LA

Service is fast, customer service is reliable and replacements are of good quality.

3 years ago

Reply from American Home Shield

Hi Conestler. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 14th, 2021

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Verified Customer

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Don Carson Bowling Green, KY

Response was prompt and the electrician that came was professional and acted with urgency to get issue resolved.

3 years ago

Reply from American Home Shield

Hi Don,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 27th, 2021

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Verified Customer

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Zaheerah Pullom Birmingham, AL

They are always quick to send someone out and al my issues are normally resolved with in a week.

3 years ago

Reply from American Home Shield

Hi Zaheerah. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 14th, 2021

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Verified Customer

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Rita Pacheco Bullhead City, AZ

Very good experience- they have fixed my refrigerator and washer- great service!!

3 years ago

Reply from American Home Shield

Hi Rita. We are so happy to hear about your positive repair experience. Thank you for choosing AHS as your home warranty company.

Jul. 15th, 2021

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Verified Customer

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Melissa Chestnut Woodbridge, VA

The process to request service was easy. The vendor used was professional and on time.

3 years ago

Reply from American Home Shield

Thank you, Melissa. We do our very best to make requesting service easy and worry free for our members. Thank you for letting us know about your repair experience. We are so glad you chose AHS as your home warranty company.

Jul. 16th, 2021

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Verified Customer

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Michael Dupree Loganville, GA

Requesting assistance is easy. The contractors provided are qualified to make the necessary repairs.

3 years ago

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Verified Customer

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Latrecia Countryman Jacksonville, FL

I've had a horrible experience. My service request are never resolved. Every time I call to follow up, they always saw the need to follow up with the vendor and I never hear back from the associate.

3 years ago

Reply from American Home Shield

Hi Latrecia. I am very sorry to hear that your service issue was never resolved. I can see why this would be upsetting. I would be happy to speak with you to assist with resolving the matter.

Jul. 19th, 2021

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Verified Customer

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Neil K Hutchins Oklahoma City, OK

Fantastic no complaints. Great service and prompt courteous & knowledgeable service technicians.

3 years ago

Reply from American Home Shield

Hi Neil,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Ted Gerard Chester, VA

We like how responsive they are to our request. Their cutomer service is execellent.

3 years ago

Reply from American Home Shield

Hi Ted,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Paula Lubbock, TX

I like that I call one day and have that day or the next. I have had experienced repairmen.

3 years ago

Reply from American Home Shield

Hi Paula,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Kim Reininger Gulf Breeze, FL

The ease of finding a repair person and being able to do most ònline...speediest of service

3 years ago

Reply from American Home Shield

Hi Kim. Thank you for your positive review. We are so happy that you find requesting service on line easy. We are here to take the hassle out of your home repair needs. Thank you for choosing AHS.

Jul. 16th, 2021

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Verified Customer

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Ed Coull Mount Pleasant, SC

quick to respond to inquiries and claims. follow up is unremarkable. great communication!!

3 years ago

Reply from American Home Shield

Hi Ed,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 16th, 2021

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Verified Customer

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Randy Lucash Belleville, IL

Great and prompt service and coverage. I only have to call one place for all repairs.

3 years ago

Reply from American Home Shield

Hi Randy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Cristina Verde Lincoln, NE

Haven't had any issue with ahs services. Usually promt service and knowledgeable technicians.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cristina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Dominic Pittsburgh, PA

Good customer service. Premium is quite high though considering the fact that I only file 1 to 2 claims per year.

3 years ago

Reply from American Home Shield

Hi Dominic,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Verified Customer

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Rodney Randao Longwood, FL

Their prompt response, availability, professional technicians and excellent service.

3 years ago

Reply from American Home Shield

Hi Rodney,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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AE San Jose, CA

Conversation with customer service to guide me through theconcerns I have, instead of a machine.

3 years ago

Reply from American Home Shield

Hi AE,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Donna Cook Woodbridge, VA

They responded quickly when I had a water leak and had someone to my house within 2 hours

3 years ago

Reply from American Home Shield

Hi Donna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Christine Oczkowski El Centro, CA

I called on a Friday and the contractor wasn't scheduled to come until Monday, it was going to be 118 that weekend and my AC was not working

3 years ago

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Verified Customer

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Gurcharan Rahi Lancaster, CA

The service is very good! Whenever, I needed repair, AHS responded immediately.

3 years ago

Reply from American Home Shield

Hi Gurcharan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Rp Polk Yuma, AZ

Professional, timely, courteous , punctual, in all areas. Telephone personnel and technicians

3 years ago

Reply from American Home Shield

Hi Rp. Thank you for your feedback. We are very happy to hear that you have been pleased with the service you are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 8th, 2021

American Home Shield Reviews