American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Bryant Harmon Casa Grande, AZ

I've had a great service thus far with AMS convienient,prompt,Professional overall Outstanding

3 years ago

Reply from American Home Shield

Hi Bryant,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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David Penn Topeka, KS

I'm having problems getting a replacement compressor for my air conditioner that lasts more than 5 days. It's really hot right now in Kansas

3 years ago

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Verified Customer

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charmaine curtis Morrow, GA

It was great .once I found the problem they came out as quickly has they could to fix the problem

3 years ago

Reply from American Home Shield

Hi Charmaine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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cynthia White Newport News, VA

Timing of order to get parts in took some time but that could be due to covid, service is great

3 years ago

Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 4th, 2021

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Verified Customer

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debbie Chang Kissimmee, FL

great so far. Everyone is very customer oriented and helpful as well as knowledgeable

3 years ago

Reply from American Home Shield

Hi Debbie. Thank you for the positive review. We love when our members express how well their service experiences have been. It is so good to know you received the help you needed in a a professional manner. We can't wait to provide you with your next great service experience as well.

Aug. 4th, 2021

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Verified Customer

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Diane Clark Utica, MI

The representative was very helpful. I called back into AHS because my issue wasn't resolved.

3 years ago

Reply from American Home Shield

Hi Diane. Thank you letting us know the service agent was able to assist you when calling back. We are here to take the hassle out of home repair needs. Thank you for choosing AHS to do that for you.

Aug. 4th, 2021

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Verified Customer

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Harold Schambach Jr Spring, TX

No follow up from Coustomer Service!! I've requested a buy out on my washer which has been under repair for over a month. I've call four times and was promised a call back but no one called to discuss the buy out.

3 years ago

Reply from American Home Shield

Hi Harold. Thank you for your feedback regarding your repair experience. I am sorry to hear that the issue with your washer was not resolved to your satisfaction. I would be happy to speak with you and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Kimberley Warmack Maricopa, AZ

Aerican home Shield is amazing excellent cutter service . Repair has been top notch

3 years ago

Reply from American Home Shield

Hi Kimberley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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ofelia baro Hollywood, FL

The companies that they send to do the repairs are very good. They are professionals

3 years ago

Reply from American Home Shield

Hi Ofelia.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Srinivas Lingamaneni Louisville, KY

Waiting for more than a week to get my A/C fixed. No appointment set up so far for the technician to come and fix it. Customer service is horrible and all they do is lie to the customers.

3 years ago

Reply from American Home Shield

Hi Srinivas,
I hate to hear about the delay in service that has been experienced to have the AC system repaired. I would be glad to speak with you.

Aug. 4th, 2021

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Verified Customer

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Sheila Mitchell Baltimore, MD

Very good. AHS very productive in setting up my appointments when I call for repair services

3 years ago

Reply from American Home Shield

Shelia, thank you. It is so good to hear that your repair needs are being met when you contact us. We are so happy you are fiding the value in the service we provide. We look forward to continuing to provide you with great service experiences.

Aug. 3rd, 2021

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Verified Customer

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Shawn Lamberson Gary, IN

Wonderful and Excellent response time with awesome customer service and very friendly agents

3 years ago

Reply from American Home Shield

Hi Shawn. We really appreciate your positive feedback. We strive to provide prompt and reliable service for our members with each service request. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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belinda henriques Tuckahoe, VA

All of my experience with AHS has been great from customer service to the technicians!

3 years ago

Reply from American Home Shield

Hi Belinda. This is really wonderful to hear. We are so excited to know that you have been pleased with all of your AHS experiences. We can't wait to provide you with great service again. Thank you for being a valued member of AHS.

Aug. 3rd, 2021

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Verified Customer

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Kelly Nelson Ramona, CA

Had A/C go out the morning of a heat wave. Put in a call and had A/C fixed on the same day.

3 years ago

Reply from American Home Shield

Hi Kelly. We are so excited to hear about how quickly and effectively your AC repair was taken care of. We can't wait to provide you with this same level of service for your next repair need. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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james dunson Tahuya, WA

My water heater malfunction was repaired quickly and effectively...no further problems were noted

3 years ago

Reply from American Home Shield

Hello James. Thank you so much for letting us know about the fast and effective service you received. We always want you to know you can count on AHS to take care of your home repair needs. We look forward to working with you again in the future.

Aug. 3rd, 2021

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Verified Customer

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Davina A. Spindale, NC

So very glad I chose AHS because they took care of my home issues quick and with great ease.

3 years ago

Reply from American Home Shield

Hello Davina. Thank you for taking time to let us know about your positive experiences. We do our very best to provide prompt service with each request. Thank you for choosing AHS to take care of your home repair needs.

Aug. 3rd, 2021

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Verified Customer

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James Gilliland Clovis, CA

It was easy to use and very helpful. They were also timely and took care of what I needed done.

3 years ago

Reply from American Home Shield

Hi James. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for trusting AHS.

Jul. 29th, 2021

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Verified Customer

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Paul Leenheer El Paso, TX

The few times I‚Äôve used their services, they‚Äôve been exceedingly professional!

3 years ago

Reply from American Home Shield

Hi Paul. Thank you so much for letting us know that you received great service. We really value your opinion and value you as our home warranty member. We look forward to exceeeding your expectations for your next repair need.

Jul. 29th, 2021

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Verified Customer

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Mohammad Rahman Rockville, MD

Great service and great company. Really helpful and contract you with the best service providers.

3 years ago

Reply from American Home Shield

Hi Mohammad. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repairwith the same level of service.

Jul. 29th, 2021

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Verified Customer

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Karen Lancaster, PA

Very good experience - have not needed to use all that much but have been pleased with the service.

3 years ago

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Verified Customer

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Keith Adams Hyattsville, MD

I have an existing issue with low water pressure. I had an appointment with T mayes Plumbing and Heating and stay at home from 2:00-8:00 pm and they never came

3 years ago

Reply from American Home Shield

Hi Keith. I am very sorry to hear that the contractor did not show up for your appointment. I can see why this would be upsetting. I would be happy to speak with you and assist with resolving this issue.

Jul. 30th, 2021

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Verified Customer

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Laura Conway Round Rock, TX

Always on time. Always completes the job in one visit. Never have to request,a correction.

3 years ago

Reply from American Home Shield

Hi Laura. We are so delighted to hear that we have been able to address your repair needs to your satisfaction. Thank you for taking time to write a review. We look forward to providing you with great service for your next repair need as well.

Jul. 29th, 2021

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Verified Customer

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Brenda J Bethea Silver Spring, MD

They offered appointments within a reasonable time frame and completed the repairs to my satisfaction.

3 years ago

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Verified Customer

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Dan Taisipic Lacey, WA

Always delivered the work they say they will and on time. Great staff on the phone.

3 years ago

Reply from American Home Shield

Hi Dan. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

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Verified Customer

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Toya Lilburn, GA

I am very satisfied. My repairs are completed efficiently and by professionals

3 years ago

Reply from American Home Shield

Hi Toya. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Jul. 30th, 2021

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Verified Customer

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David Medrano Lubbock, TX

Everytime I have submitted a service request, AHS has been fast, friendly and effecient!

3 years ago

Reply from American Home Shield

Thank you, David, so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Gerald McGee Charlotte, NC

American Home Shield is fine on small and medium size appliances but not so good on major appliances such as AC units

3 years ago

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Verified Customer

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Michelle Ochoa Taylor, TX

Very convenient and a good value, I do wish that the service fee was lower. I am already paying monthly.

3 years ago

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Verified Customer

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Janice Sowe Las Vegas, NV

Air conditioning went out. AHS sent a very good company and their Representative knew what to do.

3 years ago

Reply from American Home Shield

Hi Janice. This is so wonderful to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and providing you with another great repair experience.

Jul. 30th, 2021

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Verified Customer

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James wilson McCalla, AL

Very good. My only complaint is the amount of time that it takes for air conditioning repair to come to the house.

3 years ago

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Verified Customer

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Kathleen Payne Englewood, CO

I‚Äôve always had a speedy solutions to my problems. They react quite quickly.

3 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to take care of you repair needs.

Jul. 30th, 2021

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Verified Customer

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Nicholas Jefferson Waldorf, MD

Quick service processing; excellent service reps, and quickly got someone out to fix the problem!

3 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for the positive service review. It is our goal to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Kha McTier St. Petersburg, FL

AHS, responded to my issue in a timely manner. They also received the needed part to repair.

3 years ago Edited January 10, 2024

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Verified Customer

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Marc Derrow Portage, IN

Had assigned company come out, once they saw the problem it took American Home Shield about a month before we had a new air conditioner, we suffered in the heat. Need to speed up process of replacing units

3 years ago

Reply from American Home Shield

Hi Marc,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience to have the air conditioner repaired.

Aug. 9th, 2021

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Verified Customer

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Cathy Harrison Middleburg, FL

No one has gotten in touch with us regarding our air conditioning it‚Äôs been 4days but you took the $100 for that service very disappointed in the service eight now

3 years ago

Reply from American Home Shield

Hi Cathy,
I would like to thank you for bringing the issue regarding the air conditioner repairs to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Elizabeth Green Allen, TX

We've used it once and the service was fine. It did take more than a week for us to get the appt and it was our A/C that went out.

3 years ago

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Verified Customer

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Becky Groom Kennewick, WA

Amazing! Always very quick and I always tell everyone they need to pay for this service!

3 years ago

Reply from American Home Shield

Hi Becky. We love providing our members with prompt and reliable service. Thank you so much for trusting AHS to provide you with service you can count on.

Jul. 31st, 2021

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Verified Customer

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P Evans Jackson, MS

Whether you call or put in the requests for service online the response is quick

3 years ago

Reply from American Home Shield

Hi P Evans,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Olufemi Amosu Katy, TX

Experience was good with AHS, right from booking for service to the point of closing my request.

3 years ago

Reply from American Home Shield

Hi Olufemi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

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Verified Customer

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Javier Briseno Casa Grande, AZ

They have been really good over all this last time I'm still waiting for my cooktop range and it's been 5 months or more

3 years ago

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Verified Customer

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Brian Sims Rock Hill, SC

The service has been wonderful. I am so glad we made the choice to purchase our warranty with them

3 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2021

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Verified Customer

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Hannah San Diego, CA

first round, finally found out certain issues were not covered; second round, covered, requested on July 12, not yet solved by far (after 10 days)

3 years ago

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Verified Customer

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B Higuera Torrance, CA

The automated portion is outstanding. However, if I need to talk to a person, it is not the best setup

3 years ago

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Verified Customer

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Diethra Clare Palmdale, CA

Put in a claim for my dryer. La Appliance came out to fix it and now the problem is still occurring. Awaiting for a call for them to come back out to fix and it's been 2 weeks

3 years ago

Reply from American Home Shield

Hi Diethra. Thank you for letting us know you have not been contacted regarding your dryer. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 30th, 2021

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Verified Customer

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Erica Negron Brandon, FL

The process of submitting a request was VERY SIMPLE. However, initializing my account was a huge hassle.

3 years ago

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Verified Customer

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Thomas Sevitts Oklahoma City, OK

It's a crap shoot depending on the contractor assigned. AHS does not follow up to make sure the job was done to satisfaction.

3 years ago

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Verified Customer

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Turtle Elkhart, TX

Uses excellent service companies. Very good at diagnosis of problems and fixing them.

3 years ago

Reply from American Home Shield

Hi Turtle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 21st, 2021

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Verified Customer

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Tomi Hart Columbus, OH

The technicians were very professional and personable as well as listened to my concerns.

3 years ago

Reply from American Home Shield

Hi Tomi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Sandra Carter Kenedy, TX

They sent parts (ac fan motors) to the ac repairman that continue to short out. We had to hire our own local people to make the repairs. This company is a scam. You pay for service plus 75.00 and get nothing

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know the problem you had with resolving the issue for your air conditioning. I would be happy to speak with you further to address your concerns regarding this matter.

Jul. 21st, 2021

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Verified Customer

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Tami Mollen Appleton, WI

My garage door has not been working, so they replaced the moter and know it works great..

3 years ago

Reply from American Home Shield

Hi Tami. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Jul. 21st, 2021

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