American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Hollins La Vergne, TN

You need to tell people that they have to purchase the item first then get reimbursed

5 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for the feedback. We value your opinion and are here to take care of your home warranty repair needs and address your concerns. You can reference your contract agreement regarding reimbursements but please let us know if there is any further assistance required.

Aug. 17th, 2021

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Verified Customer

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Richard Murgatroyd Erlanger, KY

Very satisfied with the personnel who I talked to! They went out of their way to help.

5 years ago

Reply from American Home Shield

Hi Richard. We strive to provide our members with professional and efficient service. We are so happy to know we have been able to do so for you. We look forward to providing you with this same level of service again.

Aug. 17th, 2021

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Verified Customer

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Greg Springer Turlock, CA

Very professional and I feel very secure knowing I have this protection for my house.

5 years ago

Reply from American Home Shield

Hi Greg. Thank you so much for your feeback. We are so excited to hear how pleased you are with your home warranty coverage. Thank you for trusting AHS. We look forward to being your home warranty company for many years to come.

Aug. 17th, 2021

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Verified Customer

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Suzanne Byars Goodyear, AZ

Very easy to work with, they use companies that do a good. jobrepairing what everything r

5 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for taking time to write a review. We always want you to know you can count on AHS to take away the hassle and worry when unexpected repairs are needed. Thank you for trusting AHS.

Aug. 17th, 2021

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Verified Customer

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Justo Fajardo McDonough, GA

The repair person came when scheduled, was very professional and got to the problem very quickly.

5 years ago

Reply from American Home Shield

Hi Justo. We thank you for letting us know about your service experience. We strive to provide professional and reliable service to our members. It is great to know we were able to do so for you. Thank you for choosing AHS.

Aug. 17th, 2021

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Verified Customer

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Michael lammers Fort Atkinson, WI

The monthly payment are great and take care of everything I need for my appliances

5 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know you are pleased with the coverage provided. We hope you continue to find the value in your home warranty and we will continue to provide you with great service experiences.

Aug. 17th, 2021

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Verified Customer

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Ronald Butcher Maricopa, AZ

Quick response from the service vendor for an A/C in an Arizona summer. Outstanding service!

5 years ago

Reply from American Home Shield

Hi Ronald. This is so wonderful to hear. Thank you for expressing how effectively your issue was resolved with your air conditioning. We look forward to providing you with great service again.

Aug. 17th, 2021

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Verified Customer

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Jennie Conyers Arlington, TX

Paid $100 for the service request on top of the $46 monthly payment. NOTHING was covered so I paid an additional $560 for parts and labor. Absolutely useless. I’m cancelling when I close on this house in a week.

5 years ago

Reply from American Home Shield

Hi Jennie. Thank you for taking time to write a review of your service experience. We are here to address your concerns. I would be happy to speak with you to further address this issue.

Aug. 19th, 2021

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Verified Customer

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James Kirszewski Columbia, MO

Needed AC repairs and American Home Shield responded quickly to get somebody in for repairs

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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BARBARA GREEN Baltimore, MD

My old refrigerator stop working American Home Shield replaced it with a brand new one

5 years ago

Reply from American Home Shield

Hi Barbara. That is wonderful to hear. We know how important it is to meet the repair needs of our members. We can't wait to take care of your next repair need as well.

Aug. 18th, 2021

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Verified Customer

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Orlinda Abraham Los Angeles, CA

My experience has always been with top notch professional and courtesy contractors.

5 years ago

Reply from American Home Shield

Hi Orlinda. Iti is great to hear that you have been pleased with the service provided. We want you to know you can trust AHS to take care of your repair needs. We look forward to working with you again.

Aug. 18th, 2021

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Verified Customer

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Tedra Collins Providence Forge, VA

Its now August and my AC is not fixed> I have called american home shield and all I get is the run around. I request for a supervisor to return my call. As of August 14, 2021 no one has return my call.

5 years ago

Reply from American Home Shield

Hi Tedra,
I would be glad to speak with you to assist with a resolution to your experience to have the AC system repaired.

Aug. 19th, 2021

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Verified Customer

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Barbara McClellan Wagoner, OK

Its nice to only pay the service fee and not all the other costs when something breaks.

5 years ago

Reply from American Home Shield

Hi Barbara. Thank you for your positive review. We are so glad to know you are finding the value in your home warranty coverage. Thank you for trusting AHS.

Aug. 18th, 2021

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Verified Customer

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vito j cerruti Phoenixville, PA

I used multiple services and all were very professional and did the work in a timely manner.

5 years ago

Reply from American Home Shield

Hi Vito,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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CC Davis Cheyenne, WY

I received prompt response and one of the service providers was a provider I have frequently used.

5 years ago

Reply from American Home Shield

Hi CC. Thank you for your review. Our goal is provide you with prompt and reliable service when you have unexpected repair needs. We are so happy to know you were pleased with the service provided.

Aug. 18th, 2021

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Verified Customer

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Gary A Cooprider Yelm, WA

I put in my request on line and had a reply in the matter of minutes that my request was sent out.

5 years ago

Reply from American Home Shield

Hi Gary. Thank you for your review. We love to hear that you were pleased with the response time when requesting service. We do our very best to address your repair needs as quickly as possible. Thank you so much for choosing AHS as your home warranty company.

Aug. 18th, 2021

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Verified Customer

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Joan Busch Murrells Inlet, SC

I had an issue with my ice maker and they sent a technician with a 2 day turnaround.

5 years ago

Reply from American Home Shield

Hi Joan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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fred mcclure Prattville, AL

every tech they sent to work on the problem fixed it right the first time.. no complaints

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 19th, 2021

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Verified Customer

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JAYNE BARKER Dublin, OH

AHS is the best! They have always responded very quickly and have provided top notch technicians!

5 years ago

Reply from American Home Shield

Hi Jayne. Thank you so much for letting us know about your repair experiences. We are so glad that your services issues have been resolved promptly and to your satisfaction. We can wait to provide you with another great experience.

Aug. 19th, 2021

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Verified Customer

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Mary Depasquale Naples, FL

We have had to use a few times and always had fast response, excellent service and reasonable cost!

5 years ago

Reply from American Home Shield

Hi Mary,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Joann Wyatt Coatesville, PA

AC went down ..called 3PM on Monday service people were at my house at 9AM.. fixed the AC

5 years ago

Reply from American Home Shield

Hi Joann,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Don Williams Abilene, TX

Our heat pump replacement unit is NOT compete. This claim started in Feb 2021 and it is now Aug 2021 and it's still NOT completed.

5 years ago

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Verified Customer

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Aileen C Young Bluffton, SC

AHS is quick to respond to a need when something unexpected arises with issue related to AC unit or major appliance.

5 years ago

Reply from American Home Shield

Hi Aileen. Thank you for taking time tolet us know about your service experience. We love taking the hassle out of home repairs. Thank you for trusting AHS as your warranty company.

Aug. 20th, 2021

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Verified Customer

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Recina wichar Concord, MI

Originally we thought this was a very good deal. First repair was seamless.this one is a definite no . 125.00 in addition to the 100.00 co pay wow . a local contractor will do the repair for 90.00 flat . will not recomend

5 years ago

Reply from American Home Shield

Hi Recina,
I hate to hear about the noncovered cost associated with the repairs. I would be glad to speak with you to discuss a resolution.

Aug. 19th, 2021

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Verified Customer

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DANIEL OLSEN Ames, IA

We've had our garbage disposal "repaired" 3 times in the past several months. It seems like it just needs to be replaced but your company refuses to do it.

5 years ago

Reply from American Home Shield

Hi Daniel,
I hate to hear about the delay in service that has been experienced to have the garbage disposal repaired. I would be glad to speak with you to assist with getting the issue resolved.

Aug. 19th, 2021

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Verified Customer

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Irving Carter Las Vegas, NV

Well that was my first time using this service and it was prompt efficient and very professional.

5 years ago

Reply from American Home Shield

Good morning Irving,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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K and J Moghaddam Kailua, HI

They are responsive, but when the phone center is in S. America, the language barrier is difficult….please hire folks who have a command of the English language.

5 years ago

Reply from American Home Shield

Hi K & J,
Thank you for bringing the miscommunication to our attention. I would be glad to speak with you to discuss your experience.

Aug. 19th, 2021

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Verified Customer

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Cynthia Brockington Keene, NH

when ever i call for repairs, AHS is prompt in connecting me with the right company

5 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Angelia Huff Fort Walton Beach, FL

The weekend was an issue for AC repair. But the came out Monday and repaired all the was needed.

5 years ago

Reply from American Home Shield

Hi Angelina,
Your feedback regarding your recent AC repairs with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2021

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Verified Customer

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Louis Romanus Plano, TX

Excellent response time, Service Provider timeliness and Friendliness, Good Coverage

5 years ago

Reply from American Home Shield

Hi Louis,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Randolph Faber Kilgore, TX

on 6/21 I requested repair on my refrigerator as of today and three visits from the repairman 8/11 still down and actually worse than before they came out. Cannot keep food in it!!

5 years ago

Reply from American Home Shield

Hi Randolph,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the refrigerator repaired.

Aug. 19th, 2021

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Verified Customer

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Doug Lindstrand Anchorage, AK

Had a repair done. Arrived on time and fixed the problem. Courtious and professional.

5 years ago

Reply from American Home Shield

Hi Doug,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Erin Madden Portland, OR

Service calls are short and very little seems to get done. We have had to have follow up appointments. The contractors you use are poorly rated overall online. Very disappointed.

5 years ago

Reply from American Home Shield

Hi Erin,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Mark Kreutzer Saint Louis, MO

I needed a new water heater. They checked it out and arranged to have it replaced immediately.

5 years ago

Reply from American Home Shield

Hi Mark,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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william patterson Keller, TX

I have been so pleasantly surprised with the response I have received on my requests for service!

5 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to let us know about your experience. We want you to know you can trust in the service we provide and we look forward to taking care of repair needs when unexpected issues arise. Thank you for choosing AHS.

Aug. 19th, 2021

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Verified Customer

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Cisco Abril Tucson, AZ

Quick and simple to request service. Their contractors get you I formation very fast.

5 years ago

Reply from American Home Shield

Hi Cisco,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Christina Mayo Edmond, OK

Have had several contractors quit mid service and AHS will not send out a new contractor. It's been over 3 months and no help getting anything repaired.

5 years ago

Reply from American Home Shield

Hi Christina. I am sorry to hear that your service need was not met. We appreciate you taking time to let us know about the situation. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Verified Customer

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Mike Sciarra Orange, CA

They are horrible. They are a scam. We have had them for over 20 years and in the last couple years it has gotten horrendous. The vendors are very bad and you cannot even talk to anyone to get any help.

5 years ago

Reply from American Home Shield

Hello Mike. Thank you for letting us know your concerns with getting your air conditioning repair resolved. We are here to address your concerns. I see that one of our service resolution specialists has been in communication with you to assist with a resolution to this matter and will continue to follow up with you.

Aug. 16th, 2021

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Verified Customer

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Rosa Rivera San Antonio, TX

They take care of my problems real fast every time. Im very pleased with the company.

5 years ago

Reply from American Home Shield

Hi Rosa. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Aug. 16th, 2021

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Verified Customer

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Steve Delashmit Bowling Green, KY

Respond quickly but there is no good communication between the customer and the company who is Assigned to you.

5 years ago

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Verified Customer

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Peggy San Angelo, TX

My A/C was not cooling in the middle of June in Texas. The out come was good and my A/C was fixed.

5 years ago

Reply from American Home Shield

Hi Peggy. Thank you for letting us know about the positive outcome with your air conditioning. We understand how important it is to get your air up and working as soon as possible. We look forward to working with you again.

Aug. 17th, 2021

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Verified Customer

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L Sajona Washington, DC

They were quick and efficient. I received help the very next day from a qualified expert.

5 years ago

Reply from American Home Shield

Hi L Sajona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Jason Jimerson Greenwood, IN

I find the service people quick and helpful. When things have to be replaced is sometimes too much of a hassle.

5 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to write a review. We are glad to hear that you have been pleased with the response time for repairs. We are here to take the hassle and worry out of home repairs. Please let us know if there is any unresolved issue we may further assist with.

Aug. 17th, 2021

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Verified Customer

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James Coeur D Alene, ID

Have used them twice, both times had fast response and great service from techs they sent

5 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Danielle Downs Visalia, CA

It's great, they came out right away and fixed everything we need fixed for an electrical problem.

5 years ago

Reply from American Home Shield

Hi Danielle,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Cynthia Bojorquez Sunnyvale, CA

It is awful. The repair last just a couple of days. I called today to have someone else come up and was told I would have to pay another service charge. The initial call was on 7/14 and today is 8/14. This is ridiculous.

5 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for your feedback regarding your service experience. I am sorry to hear that your issue was not resolved when you called but I would be happy to speak with you and assist with a resolution to your concerns.

Aug. 16th, 2021

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Verified Customer

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Kahalida Bunn Fort Lauderdale, FL

Great service, very quick responses to requests even on the weekends. Very efficient process from start to finish.

5 years ago

Reply from American Home Shield

Good morning Kahalida,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

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Verified Customer

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Dawn Jallen Las Vegas, NV

The process on both occasions was seamless and they were responsive in timely manner.

5 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Shanna Schneider Fort Mill, SC

Quick and easy. Problem was answered within 12 hours and a solution was scheduled within 24 hours

5 years ago

Reply from American Home Shield

Hi Shanna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Lilia Santiague Chandler, AZ

The wait time for phone conversations is always long. While there is an option to get a return call, it is not always offered.

5 years ago

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