American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Aline Rahier Lancaster, CA

They are efficient and fast in finding the right technicians to fix your home issues.

3 years ago

Reply from American Home Shield

Hi Aline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Krystal Fairfield, CA

They take care of their customers and provide excellent service for a affordable price.

3 years ago

Reply from American Home Shield

Hi Krystal,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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T Helendale, CA

Non english speaking staff on the phone,,,dont return calls,, wont cover broken items,, wont follow up with work orders that require additional services.

3 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Marie Dickerman Fort Sumner, NM

They've always been prompt, send reputable efficient repair people, and get the job done.

3 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Donna Chandler, AZ

ease of scheduling; prompt return call from vendor; efficient and excellent completion of job

3 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Starr Hensley Nampa, ID

It's it's a good company they're always on it when I come in to make sure that my work gets done

3 years ago

Reply from American Home Shield

Hi Starr,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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Verified Customer

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PJ Brennan Palos Heights, IL

The service was very poor. They promised to have things fixed by a certain date and then missed it and didn't tell us. They told us they would be at our place on a day and didn't call us when they canceled

3 years ago

Reply from American Home Shield

Hi PJ,
I hate to hear about your most recent to have the repairs completed. I owuld be glad to speak with you and get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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duane evans Manhattan, KS

they seem to have a problem getting good contractors. I waited about 10 days for someone to fix our washer.

3 years ago

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Verified Customer

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Bishaara Clark Blytheville, AR

They need to work with their customer service agents to get a clearer idea of what to expect when you file a claim

3 years ago

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Verified Customer

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Kelly Postoak Tishomingo, OK

Very affordable and received responses on my service requests in a timely manner.

3 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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George Granderson Jr. Houston, TX

Because the repair company they sent to repair your appliance,fix it wright,no gust work

3 years ago

Reply from American Home Shield

Hi George,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Lezlie Kinunen Grapevine, TX

They always refer me to a reputable company that does a good job and is professional.

3 years ago

Reply from American Home Shield

Hi Lezlie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Ana Cruz Brooksville, FL

Our pool pump was not working properly. They took care of the problem right away.

3 years ago

Reply from American Home Shield

HI Ana,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Judy Clark Saucier, MS

AHS has always come through when I need something fixed and they are hassle-free.

3 years ago

Reply from American Home Shield

Hi Judy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Dr. Jonathan M. Jackson Reynoldsburg, OH

Lack of follow up for secondary damage caused by a leaking drain assembly. Ceiling below was ruined but nothing happened to take care of the problem.

3 years ago

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Verified Customer

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Nicole New Vienna, OH

Because in the contract it states they pay for all parts and labor. But in the end you have have to pay for some of the parts for a repair

3 years ago

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Verified Customer

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Stephen Kramer Charlotte, NC

We are very pleased with the way the replacement of our refrigerator was handled.

3 years ago

Reply from American Home Shield

Hi Stephen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Veronica Capitol Heights, MD

Customer Service was very professional and handle my problem as quick as possible.

3 years ago

Reply from American Home Shield

Hi Veronica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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Marilyn Carter Tallahassee, FL

The service that I receive is impeccable. My service calls have been handled appropriately.

3 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Kenzie Hillsboro, OR

Insurance when you need it, $100 service fee covered a plumbing stoppage left by the old owners.

3 years ago

Reply from American Home Shield

Hi Kenzie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Debbi Bailey Ceres, CA

They take care of any issues I have. They are available to answer questions and explain policy.

3 years ago

Reply from American Home Shield

Hi Debbi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

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Verified Customer

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Marilyn Meisel Sherman Oaks, CA

They're fast and efficient. I would've given higher praise, but this survey is really annoying.

3 years ago

Reply from American Home Shield

Hi Marilyn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Don Georgetown, TX

Quick to respond to send a technician and then make an offer on the replacement options.

3 years ago

Reply from American Home Shield

Hi Don,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Rosa Paredes San Antonio, TX

They replaced my sink faucet with a more cheap brand that what I had, I was expecting to be about the same quality my faices was smaller and thinner

3 years ago

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Verified Customer

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Angel Wygant Denton, TX

Amazing service, polite, efficient, knowledgeable. Couldn't have asked for more!

3 years ago

Reply from American Home Shield

Hi Angel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Kenneth Fields Rocky Mount, NC

Haven't been with them long but the one using them was great one very professional

3 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Bob

Fast response and the service technicians and customer service representative have been great.

3 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Dotson

This close to the holidays AHS was able to get an appointment with in two days to fix my washer.

3 years ago

Reply from American Home Shield

Hi Dotson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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M. O'Dell

Easy access to online account or customer reps on phone. Prompt service when needed.

3 years ago

Reply from American Home Shield

Hi M. O'Dell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Sherlock Carter

My customer relations experiences dealing with Home Shield were on point, and they handled my issues promptly.

3 years ago

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Verified Customer

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Dean Rhodus

Thoroughly repaired without question! The repairman was knowledgeable and pleasant. Grateful.

3 years ago

Reply from American Home Shield

Hi Dean,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Charlene Graulty

Authorization department is so hard for technicians to reach!! Delays the completion of the repairs or replacements.

3 years ago

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Verified Customer

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sylvania jones

I had to use the plumber, air cond and the drywall person. All 3 companies were very professional.

3 years ago

Reply from American Home Shield

Hi Sylvania,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Robert Neuman

Never have done us wrong, always fix the issue or replace the item with no problem.

3 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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L Samples Dallas, TX

Jessica was patient and was able to refer me to the appropriate group to handle my concerns.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L Samples,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Debbie Butler

Easy to do business with. Promptly assigned my garage door issue to a company.

3 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Gordon

Quick, efficient response and resolution to problem. Last diagnosis took 5 minutes to find blown fuse.

3 years ago

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Verified Customer

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Bruno

Always got good customer service from the repair people that came to fix the problems.

3 years ago

Reply from American Home Shield

Hi Bruno,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Kimberey Calloway

They were amazing. They took care of me quickly and within a professional manner.

3 years ago

Reply from American Home Shield

Hi Kimberey,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Verified Customer

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R. Wilson

It's so easy to get everything started which means you know it's going to be handled quickly

3 years ago

Reply from American Home Shield

Hi R. Wilson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Verified Customer

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James Williamson

They respond quickly and repair or replace the broken appliance as stated in the contract.

3 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Claude Freeman

Because of the excellent customer service. They responded well to all of my needs.

3 years ago

Reply from American Home Shield

Hi Claude,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

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Verified Customer

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Steve Brown

Above all the company is consistent. A very efficient process and quality technicians.

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for sharing your feedback!

Feb. 25th, 2021

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Verified Customer

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Jim and Robin Snyder

Have served us well for 20 years, repairing or replacing appliances, plumbing, wiring, HVAC.

3 years ago

Reply from American Home Shield

Hi Jim & Robin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we have provided over the past 20 years!

Jun. 23rd, 2021

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Verified Customer

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Victor Manzueta

AHS takes good care of their customers, serving, repairing or replacing home items.

3 years ago

Reply from American Home Shield

Hi Victor,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Verified Customer

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Paul

Quick and reliable service. Online claim is very simple and accesble anytime from anywhere.

3 years ago

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

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Verified Customer

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Steve Kahl

Because we are waiting for a check for the value of our old refridgerator after we paid for an upgraded one that was delivered week.

3 years ago

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Verified Customer

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B Kenapets

Issues two out of three service requests took a minimum of sixty days to be resolved. Very difficult to talk to a real person.

3 years ago

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Verified Customer

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Rita

all the contractors they send have been really great professional and respond quickly

3 years ago

Reply from American Home Shield

Hi Rita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Kari Tankersley

Reported my water heater broke on December 4, 2020, it has still not been fixed as of today , 2 service men have been out , ordered part and still have to wait another week after part came in , to have it fixed

3 years ago

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