American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Veronica Capitol Heights, MD

Customer Service was very professional and handle my problem as quick as possible.

4 years ago

Reply from American Home Shield

Hi Veronica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Stephen Kramer Charlotte, NC

We are very pleased with the way the replacement of our refrigerator was handled.

4 years ago

Reply from American Home Shield

Hi Stephen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Marilyn Carter Tallahassee, FL

The service that I receive is impeccable. My service calls have been handled appropriately.

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Kenzie Hillsboro, OR

Insurance when you need it, $100 service fee covered a plumbing stoppage left by the old owners.

4 years ago

Reply from American Home Shield

Hi Kenzie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star

Debbi Bailey Ceres, CA

They take care of any issues I have. They are available to answer questions and explain policy.

4 years ago

Reply from American Home Shield

Hi Debbi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star

Marilyn Meisel Sherman Oaks, CA

They're fast and efficient. I would've given higher praise, but this survey is really annoying.

4 years ago

Reply from American Home Shield

Hi Marilyn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Don Georgetown, TX

Quick to respond to send a technician and then make an offer on the replacement options.

4 years ago

Reply from American Home Shield

Hi Don,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star

Angel Wygant Denton, TX

Amazing service, polite, efficient, knowledgeable. Couldn't have asked for more!

4 years ago

Reply from American Home Shield

Hi Angel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rosa Paredes San Antonio, TX

They replaced my sink faucet with a more cheap brand that what I had, I was expecting to be about the same quality my faices was smaller and thinner

4 years ago

check_circle

Verified Customer

star star star star star

Kenneth Fields Rocky Mount, NC

Haven't been with them long but the one using them was great one very professional

4 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Sherlock Carter

My customer relations experiences dealing with Home Shield were on point, and they handled my issues promptly.

4 years ago

check_circle

Verified Customer

star star star star star_border

Charlene Graulty

Authorization department is so hard for technicians to reach!! Delays the completion of the repairs or replacements.

4 years ago

check_circle

Verified Customer

star star star star star

Bob

Fast response and the service technicians and customer service representative have been great.

4 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

check_circle

Verified Customer

star star star star star

M. O'Dell

Easy access to online account or customer reps on phone. Prompt service when needed.

4 years ago

Reply from American Home Shield

Hi M. O'Dell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Dean Rhodus

Thoroughly repaired without question! The repairman was knowledgeable and pleasant. Grateful.

4 years ago

Reply from American Home Shield

Hi Dean,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Dotson

This close to the holidays AHS was able to get an appointment with in two days to fix my washer.

4 years ago

Reply from American Home Shield

Hi Dotson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

check_circle

Verified Customer

star star star star star

R. Wilson

It's so easy to get everything started which means you know it's going to be handled quickly

4 years ago

Reply from American Home Shield

Hi R. Wilson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star

Robert Neuman

Never have done us wrong, always fix the issue or replace the item with no problem.

4 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

sylvania jones

I had to use the plumber, air cond and the drywall person. All 3 companies were very professional.

4 years ago

Reply from American Home Shield

Hi Sylvania,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

L Samples Dallas, TX

Jessica was patient and was able to refer me to the appropriate group to handle my concerns.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L Samples,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Debbie Butler

Easy to do business with. Promptly assigned my garage door issue to a company.

4 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Kimberey Calloway

They were amazing. They took care of me quickly and within a professional manner.

4 years ago

Reply from American Home Shield

Hi Kimberey,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Gordon

Quick, efficient response and resolution to problem. Last diagnosis took 5 minutes to find blown fuse.

4 years ago

check_circle

Verified Customer

star star star star star

Bruno

Always got good customer service from the repair people that came to fix the problems.

4 years ago

Reply from American Home Shield

Hi Bruno,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

James Williamson

They respond quickly and repair or replace the broken appliance as stated in the contract.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Claude Freeman

Because of the excellent customer service. They responded well to all of my needs.

4 years ago

Reply from American Home Shield

Hi Claude,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Steve Brown

Above all the company is consistent. A very efficient process and quality technicians.

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for sharing your feedback!

Feb. 25th, 2021

check_circle

Verified Customer

star star star star star

Paul

Quick and reliable service. Online claim is very simple and accesble anytime from anywhere.

4 years ago

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Jim and Robin Snyder

Have served us well for 20 years, repairing or replacing appliances, plumbing, wiring, HVAC.

4 years ago

Reply from American Home Shield

Hi Jim & Robin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we have provided over the past 20 years!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Victor Manzueta

AHS takes good care of their customers, serving, repairing or replacing home items.

4 years ago

Reply from American Home Shield

Hi Victor,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Steve Kahl

Because we are waiting for a check for the value of our old refridgerator after we paid for an upgraded one that was delivered week.

4 years ago

check_circle

Verified Customer

star star star star star

Rita

all the contractors they send have been really great professional and respond quickly

4 years ago

Reply from American Home Shield

Hi Rita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

B Kenapets

Issues two out of three service requests took a minimum of sixty days to be resolved. Very difficult to talk to a real person.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kari Tankersley

Reported my water heater broke on December 4, 2020, it has still not been fixed as of today , 2 service men have been out , ordered part and still have to wait another week after part came in , to have it fixed

4 years ago

check_circle

Verified Customer

star star star star star

Alex and Shannon Wright

Communication was excellent! Problem was fixed within the week and no issues since.

5 years ago

Reply from American Home Shield

Hi Alex & Shannon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Rita Powell

I called and they had someone out the same day to fix the problem we were having.

5 years ago

check_circle

Verified Customer

star star star star star

Florencia Ramos

reliability! The process was easy and the tech that fixed my stove was amazing and professional.

5 years ago

Reply from American Home Shield

Hi Florencia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

check_circle

Verified Customer

star star star star star

Han St john

Quick services done to compared common business waiting for appointment and fixed

5 years ago

Reply from American Home Shield

Hi Han, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Tom Whitaker

I have always been taken well care of. All my repairs have been fixed or replaced.

5 years ago

Reply from American Home Shield

Hi Tom, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Judy sehgal

Ease of filing claim. Satisfied wth contractors response time and knowledge of techncian

5 years ago

check_circle

Verified Customer

star star star star star_border

MICAELA G ROSALES

BECAUSE... I HAVE USED THE SERVICE ONLY ONE(1) TIME & THEY WERE PROMPT, ATTENTIVE & QUICK TURN AROUND!

5 years ago

check_circle

Verified Customer

star star star star star

Karen Schultz

American Home Shield is always available to assist us in resolving issues in our home.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Monica Wesley

They SUCK for a Home Warranty Company. You pay your monthly services and Deductible when you need assistance and they don't want to repair any of the issue you have with your items.

5 years ago

check_circle

Verified Customer

star star star star star

Jack Thomason

They have always taken appropriate action on any issue we've had and in a very timely manner

5 years ago

Reply from American Home Shield

Hi Jack, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Ms Suzann M Stewart

Excellent and prompt response to my request for service. Supplier they sent was super.

5 years ago

Reply from American Home Shield

Hi Ms Suzann,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Beth smillie

Not only do I have to stay on the phone for at least 1 hour - it's never a next day repair. We usually have to wait about 2 to 3 days.

5 years ago

check_circle

Verified Customer

star star star star star

Michael Withrow

Their quick response to my problem and the speed in which they find someone to fix my problem.

5 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Stella Smith

quick of response to resolve our home appliance concerns and courteous and excellent service

5 years ago

Reply from American Home Shield

Hi Stella,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

The Rev. Dr. Edward Kern

They have always treated me fairly and have tried to be prompt n addressing my problem.

5 years ago

check_circle

Verified Customer

star star star star star_border

Elizabeth O'Neal

easy to schedule online, but if you have a unique situation hard to get in touch with them over the phone

5 years ago

American Home Shield Reviews