American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kimberey Calloway

They were amazing. They took care of me quickly and within a professional manner.

5 years ago

Reply from American Home Shield

Hi Kimberey,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Verified Customer

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Robert Neuman

Never have done us wrong, always fix the issue or replace the item with no problem.

5 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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sylvania jones

I had to use the plumber, air cond and the drywall person. All 3 companies were very professional.

5 years ago

Reply from American Home Shield

Hi Sylvania,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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L Samples Dallas, TX

Jessica was patient and was able to refer me to the appropriate group to handle my concerns.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L Samples,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Debbie Butler

Easy to do business with. Promptly assigned my garage door issue to a company.

5 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Steve Brown

Above all the company is consistent. A very efficient process and quality technicians.

5 years ago

Reply from American Home Shield

Hi Steve,
Thank you for sharing your feedback!

Feb. 25th, 2021

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Verified Customer

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Claude Freeman

Because of the excellent customer service. They responded well to all of my needs.

5 years ago

Reply from American Home Shield

Hi Claude,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

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Verified Customer

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James Williamson

They respond quickly and repair or replace the broken appliance as stated in the contract.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Victor Manzueta

AHS takes good care of their customers, serving, repairing or replacing home items.

5 years ago

Reply from American Home Shield

Hi Victor,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Verified Customer

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Paul

Quick and reliable service. Online claim is very simple and accesble anytime from anywhere.

5 years ago

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

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Verified Customer

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Jim and Robin Snyder

Have served us well for 20 years, repairing or replacing appliances, plumbing, wiring, HVAC.

5 years ago

Reply from American Home Shield

Hi Jim & Robin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we have provided over the past 20 years!

Jun. 23rd, 2021

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Verified Customer

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Steve Kahl

Because we are waiting for a check for the value of our old refridgerator after we paid for an upgraded one that was delivered week.

5 years ago

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Verified Customer

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Rita

all the contractors they send have been really great professional and respond quickly

5 years ago

Reply from American Home Shield

Hi Rita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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B Kenapets

Issues two out of three service requests took a minimum of sixty days to be resolved. Very difficult to talk to a real person.

5 years ago

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Verified Customer

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Kari Tankersley

Reported my water heater broke on December 4, 2020, it has still not been fixed as of today , 2 service men have been out , ordered part and still have to wait another week after part came in , to have it fixed

5 years ago

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Verified Customer

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Rita Powell

I called and they had someone out the same day to fix the problem we were having.

5 years ago

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Verified Customer

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Tom Whitaker

I have always been taken well care of. All my repairs have been fixed or replaced.

5 years ago

Reply from American Home Shield

Hi Tom, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Alex and Shannon Wright

Communication was excellent! Problem was fixed within the week and no issues since.

5 years ago

Reply from American Home Shield

Hi Alex & Shannon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Florencia Ramos

reliability! The process was easy and the tech that fixed my stove was amazing and professional.

5 years ago

Reply from American Home Shield

Hi Florencia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Han St john

Quick services done to compared common business waiting for appointment and fixed

5 years ago

Reply from American Home Shield

Hi Han, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Judy sehgal

Ease of filing claim. Satisfied wth contractors response time and knowledge of techncian

5 years ago

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Verified Customer

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MICAELA G ROSALES

BECAUSE... I HAVE USED THE SERVICE ONLY ONE(1) TIME & THEY WERE PROMPT, ATTENTIVE & QUICK TURN AROUND!

5 years ago

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Verified Customer

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Karen Schultz

American Home Shield is always available to assist us in resolving issues in our home.

5 years ago

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Verified Customer

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Jack Thomason

They have always taken appropriate action on any issue we've had and in a very timely manner

5 years ago

Reply from American Home Shield

Hi Jack, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Monica Wesley

They SUCK for a Home Warranty Company. You pay your monthly services and Deductible when you need assistance and they don't want to repair any of the issue you have with your items.

5 years ago

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Verified Customer

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Elizabeth O'Neal

easy to schedule online, but if you have a unique situation hard to get in touch with them over the phone

5 years ago

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Verified Customer

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The Rev. Dr. Edward Kern

They have always treated me fairly and have tried to be prompt n addressing my problem.

5 years ago

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Verified Customer

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Michael Withrow

Their quick response to my problem and the speed in which they find someone to fix my problem.

5 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Stella Smith

quick of response to resolve our home appliance concerns and courteous and excellent service

5 years ago

Reply from American Home Shield

Hi Stella,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Ms Suzann M Stewart

Excellent and prompt response to my request for service. Supplier they sent was super.

5 years ago

Reply from American Home Shield

Hi Ms Suzann,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Beth smillie

Not only do I have to stay on the phone for at least 1 hour - it's never a next day repair. We usually have to wait about 2 to 3 days.

5 years ago

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Verified Customer

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Keith Nelson

Our here heater was damaged by one of AHS vendors, overnight temps are getting down into the 20's. AHS will not reimburse us for space heaters to keep our home warm until the Vendor comes back out to fix it.

5 years ago

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Verified Customer

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Becky Robles

Quick to acknowledge service request and pair with appropriate company to service your needs.

5 years ago

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Verified Customer

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Craig Wheatley

Always provide prompt service. The contractors they've sent were professional and efficient.

5 years ago

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Verified Customer

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Ross

Great technicians , reliable, very helpful, punctual and clean up after work was completed.

5 years ago

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Verified Customer

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L. Randall

American Home Shield is prompt, efficient, friendly, and provides a great service!

5 years ago

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Verified Customer

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BJ Mitchell

AHS stands behind their policy..if the appliance can not be repaired, they will replace it.

5 years ago

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Verified Customer

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Maria

Fast response and very professional I had my issue fixed within two days of filing a claim

5 years ago

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Verified Customer

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Beckie Rocha

They actually called me back because my hot water heater died after just buying a house

5 years ago

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Verified Customer

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Kathleen

Fast & efficient service. Service technician showed up on time and repaired the problem quickly.

5 years ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Beverly Lassiter

The tech returned to fix problem, correctly after the chimney sweeper didn't do his job

5 years ago

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Verified Customer

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Robby J Williams

they did everything they said they would do when I signed up, this is very rare these days

5 years ago

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Verified Customer

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Adel Lopez

Easy to file a claim, response is prompt, techs dare professional and work is done right

5 years ago

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Verified Customer

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Patricia Spahn

I have not had any problems with their service. There has always been a solution.

5 years ago

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Verified Customer

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Erick

My 20+ year old appliances and a few newer, never go long without repair or replacement.

5 years ago

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Verified Customer

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Nestor

It has been theee weeks since I ordered a new washer. They keep telling me it's back ordered when Best Buy and Lowe's carry the same model.

5 years ago

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Verified Customer

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Cassandra Peterson

It was great we needed our furnace fixed, made a call and some came out the next day.

5 years ago

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Verified Customer

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Lori Sell

Easy to schedule repairs.The repairs are done by outstanding service professionals.

5 years ago

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Verified Customer

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E. Thompson

fast response & satified results. Leaves my home as found after repair is complete.

5 years ago

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Verified Customer

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Greg

Response time and efficient. Fixed the problem fast. Didn't have to wait long for the tech to come.

5 years ago

American Home Shield Reviews