American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Karen Schultz

American Home Shield is always available to assist us in resolving issues in our home.

5 years ago

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Verified Customer

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MICAELA G ROSALES

BECAUSE... I HAVE USED THE SERVICE ONLY ONE(1) TIME & THEY WERE PROMPT, ATTENTIVE & QUICK TURN AROUND!

5 years ago

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Jack Thomason

They have always taken appropriate action on any issue we've had and in a very timely manner

5 years ago

Reply from American Home Shield

Hi Jack, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Monica Wesley

They SUCK for a Home Warranty Company. You pay your monthly services and Deductible when you need assistance and they don't want to repair any of the issue you have with your items.

5 years ago

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Beth smillie

Not only do I have to stay on the phone for at least 1 hour - it's never a next day repair. We usually have to wait about 2 to 3 days.

5 years ago

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Elizabeth O'Neal

easy to schedule online, but if you have a unique situation hard to get in touch with them over the phone

5 years ago

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The Rev. Dr. Edward Kern

They have always treated me fairly and have tried to be prompt n addressing my problem.

5 years ago

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Stella Smith

quick of response to resolve our home appliance concerns and courteous and excellent service

5 years ago

Reply from American Home Shield

Hi Stella,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Ms Suzann M Stewart

Excellent and prompt response to my request for service. Supplier they sent was super.

5 years ago

Reply from American Home Shield

Hi Ms Suzann,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Michael Withrow

Their quick response to my problem and the speed in which they find someone to fix my problem.

5 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Keith Nelson

Our here heater was damaged by one of AHS vendors, overnight temps are getting down into the 20's. AHS will not reimburse us for space heaters to keep our home warm until the Vendor comes back out to fix it.

5 years ago

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L. Randall

American Home Shield is prompt, efficient, friendly, and provides a great service!

5 years ago

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Ross

Great technicians , reliable, very helpful, punctual and clean up after work was completed.

5 years ago

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Becky Robles

Quick to acknowledge service request and pair with appropriate company to service your needs.

5 years ago

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Craig Wheatley

Always provide prompt service. The contractors they've sent were professional and efficient.

5 years ago

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Beverly Lassiter

The tech returned to fix problem, correctly after the chimney sweeper didn't do his job

5 years ago

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BJ Mitchell

AHS stands behind their policy..if the appliance can not be repaired, they will replace it.

5 years ago

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Verified Customer

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Maria

Fast response and very professional I had my issue fixed within two days of filing a claim

5 years ago

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Beckie Rocha

They actually called me back because my hot water heater died after just buying a house

5 years ago

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Kathleen

Fast & efficient service. Service technician showed up on time and repaired the problem quickly.

5 years ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Patricia Spahn

I have not had any problems with their service. There has always been a solution.

5 years ago

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Robby J Williams

they did everything they said they would do when I signed up, this is very rare these days

5 years ago

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Cassandra Peterson

It was great we needed our furnace fixed, made a call and some came out the next day.

5 years ago

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Verified Customer

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Lori Sell

Easy to schedule repairs.The repairs are done by outstanding service professionals.

5 years ago

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Adel Lopez

Easy to file a claim, response is prompt, techs dare professional and work is done right

5 years ago

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Erick

My 20+ year old appliances and a few newer, never go long without repair or replacement.

5 years ago

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Nestor

It has been theee weeks since I ordered a new washer. They keep telling me it's back ordered when Best Buy and Lowe's carry the same model.

5 years ago

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Randall Weston

Prompt returned calls, friendly. Very efficient. Great customer service overall.

5 years ago

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Greg

Response time and efficient. Fixed the problem fast. Didn't have to wait long for the tech to come.

5 years ago

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E. Thompson

fast response & satified results. Leaves my home as found after repair is complete.

5 years ago

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Frank Taraborelli Jr

Fast friendly service, very satisfied with the amount of time to get job completed

5 years ago

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Rita

It took four trips to finally get it worked out. Donald the tech did excellent once they finally figured out it was the circuit board.

5 years ago

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Gina Victoria Roberts

Follow through every time we have called. We are glad to have American home shield

5 years ago

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Nghia

They assist us right away and had an appointment for us within a couple of days.

5 years ago

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Victor Williams

Because it is only $75 per repair and if the company has to do a follow up it is free.

5 years ago

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Verified Customer

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Chantal Ouellet

It is easy to access to excellent service. Its a no worry for me when I need help!

5 years ago

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Michelle

excellent service. But when you do have a problem it's hard to get threw to a supervisor

5 years ago

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Carol Sitton

compared them to other companies and they are the best. Slightly more expensive but more reliable.

5 years ago

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Verified Customer

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Annie Sayne

Very good service easy to schedule service on line most of the time sends very good contractors

5 years ago

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Ernest Woody

Excellent customer service offer military discounts great following service also

5 years ago

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Edgar Cruz

I like their dependability and promptness in finding solutions for the needs of the repairs needed at the house.

5 years ago

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Joyce McMurry

The customer service was excellent and my water heater was serviced right away with no problems.

5 years ago

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Upset

They were decent with minor repairs but when it came to a real repair they said it wasn't covered. It's definitely not how they present the facts of your contract.

5 years ago

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Elizabeth Rollice

The company is trustworthy and reliable. Worth the investment with one repair.

5 years ago

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Phyllis Transue

good response , but follow-up somewhat confusing. Technical staff that came to the house were very professional.

5 years ago

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Verified Customer

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claudia walker

Communication with me/ Excellent serviceman who explained what he was doing / prompt service

5 years ago

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Louis

They are there whenever we have an issue. Thankfully they were there for our pool needs.

5 years ago

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Mark Schill

Over the 15 plus years I have always had good luck with repairs and response time

5 years ago

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Donald Wilcox

Excellent service from billing to actually calling or booking an appointment online.

5 years ago

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Tim Q

Their contractors take a long time to schedule appointments. They often won't cover the most expensive part of the repair (Freon for example)

5 years ago

American Home Shield Reviews