American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Enm Naples, FL

American Home Shield provides good coverage, quick response, and reliable knowledgeable service vendors

4 years ago

Reply from American Home Shield

Hi Enm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Verified Customer

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Rick Taylor Haymarket, VA

Horrific customer service. To follow-up on a service request or speak to a rep, you have to call in and their wait times range from 2-3 hours. They have no online assistance.

4 years ago

Reply from American Home Shield

I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We also understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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Vrettos Jobstown, NJ

Scammers!!! Our AC has been broken since May. Hours on the phone, contractor taking forever to come out, 3 service calls and still not working and lying phone associates at AHS.

4 years ago

Reply from American Home Shield

Hi Vrettos, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Terri Olson Henderson, NV

I received an timely response on my plumbing issue which was potentially a big problem.

4 years ago

Reply from American Home Shield

Hi Terri,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Carole Weber Henderson, NV

In the last year they have provided excellent, timely service for a number of repair needs.

4 years ago

Reply from American Home Shield

Hi Carole,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Cornelius Nashville, TN

convenient and economical way to maintain your home. check out the plans for yourself

4 years ago

Reply from American Home Shield

Hi Cornelius,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Diane Mill Valley, CA

Answered my call timely. Made arrangements for 2 different specialties to come to the house

4 years ago

Reply from American Home Shield

Hi Diane,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Billy Country Club Hills, IL

They help me with all my problems . Keep up the good services A happy customer.

4 years ago

Reply from American Home Shield

Hi Billy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Mitch Chicago, IL

Good service . Quality service, knowledgeable representatives in customer service.

4 years ago

Reply from American Home Shield

Hi Mitch,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Janet Shelmon Stone Mountain, GA

The service was good, however, I wish the technician appointment could have been the next day.

4 years ago

Reply from American Home Shield

Hello Janet, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Sean Monroe Bellingham, WA

Great service and very prompt. Called on a leaky faucet and they immediately called back.

4 years ago

Reply from American Home Shield

Hi Sean,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Penelope Swift Pinon Hills, CA

Fast, efficient, great service ... our problem was solved without any hassle! Thank you!

4 years ago

Reply from American Home Shield

Hi Penelope,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Mike Katy, TX

Very reliable and responsive. Their service providers have resolved our issues in a timely manner.

4 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Linda Player Houston, TX

Very professional service received. Technician was on time and very knowledgeable about his work.

4 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Katie Wilson Bolingbrook, IL

Quick service,reliable companies used. Customer service has always been helpful

4 years ago

Reply from American Home Shield

Hi Katie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Joe Phillips Douglasville, GA

Have issue with HVAC repair and has difficulty understanding the customer service representative e. I asked to be called back by the manager and have heard nothing. When I called in the wait time was also over an hour.

4 years ago

Reply from American Home Shield

Hello Joe, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I certainly hate to hear that you have received less than satisfactory service with your HVAC repair. I will follow up with you as soon as possible in an effort to assist with unresolved issues.

Aug. 4th, 2020

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Verified Customer

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Andrethomas Richmond, VA

Because when I needed them, they came fixed the problem and was done in no time

4 years ago

Reply from American Home Shield

Hi Andre,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Brittany Weiher San Antonio, TX

American home shield has always been professional and prompt. Great customer service

4 years ago

Reply from American Home Shield

Hi Brittany,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Joseph Waconia, MN

I have had multiple problems with my house appliances of which they have resolved each time.

4 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Jill s. Reno, NV

Very professional and knowledgeable . Kept me informed the whole time during the repairs.

4 years ago

Reply from American Home Shield

Hi JIll,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Cherry Norris Dade City, FL

The service person is professional and friendly. The replace my washer with a new one!

4 years ago

Reply from American Home Shield

Hi Cherry,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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John Rumbaugh

American Home Shield provides prompt service and qualified repair service companies.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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F.D. Mojdeh , David M

Excellent Client Services , do their best to find a professional team to resolve the issues

4 years ago

Reply from American Home Shield

Hello F.D., Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Esther Sage

They completely rebuilt my washing machine, replaced my water heater and fixed my refrigerator!!!

4 years ago

Reply from American Home Shield

Hi Ester, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

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Verified Customer

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Philipp

Peace of mind that you have a company to repair when something goes wrong under the home warranty.

4 years ago

Reply from American Home Shield

Hi Philipp,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Harry

good, timely professional contractors, not trying to sell additional products or services

4 years ago

Reply from American Home Shield

Hi Harry,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Frank Zavala

Service is very fast. I'll get a call from a repair company within the next day.

4 years ago

Reply from American Home Shield

Hello Frank, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Leon Woods and Edith Borrego

AHS has always been prompt when answering to an issue and coming to a resolution

4 years ago

Reply from American Home Shield

Hello Leon and Edith, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Jane Romero

Services have deteriorated. Requested service are arbitrarily granted. Clearly stated provisions in contract not always honored.

4 years ago

Reply from American Home Shield

Hi Jane, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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Louise Smith

Prompt and great service. They provide some top notch technicians in Columbia, South Carolina.

4 years ago

Reply from American Home Shield

Hi Louise,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Brandi Prock

They give you up front pricing and that doesn't change when you need to make a claim

4 years ago

Reply from American Home Shield

Hi Brandi, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Betty L Samp

They found the problem with the air conditioner and had it fixed in a very short time.

4 years ago

Reply from American Home Shield

Hello Betty, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Judy Mackert

Received 4 estimates, yours being one, other 3 said I needed new air conditioner and furnace. I feel you just put a bandaid on it to fix it.

4 years ago

Reply from American Home Shield

Hello Judy, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Verified Customer

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Jim

Quickly assigned a quality contractor who was able to come out quickly and resolve my problem.

4 years ago

Reply from American Home Shield

Hi JIm,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Julie Munson

Great response. Everybody I have had to do repairs have been courteous and through.

4 years ago

Reply from American Home Shield

Hello Julie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Juan Mendez

Responsive, and convinient. Take the research work out of calling a service repairman.

4 years ago

Reply from American Home Shield

Hi Juan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Letty Torres

Fast & great service! Fixed our A/C in record time! Contractor very courteous & respectful!

4 years ago

Reply from American Home Shield

Hi Letty, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Laura Young

Service was prompt and professional. I've used warranty several times. Always satisfied

4 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Kristi Silvas

It's affordable insurance that helps with the most expensive items. Couldn't make it without AHS.

4 years ago

Reply from American Home Shield

Hi Kristi, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Dawn Shulin

They are very proficient. The price is good. And usually I have my service done within 2 days.

4 years ago

Reply from American Home Shield

Hi Dawn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Christinatezeno

They get the job done In a timely matter the workers are very professional I understand your needs

4 years ago

Reply from American Home Shield

Hi Christin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Susan Mogren

The customer service number waiting time is extremely long and disappointing. Also, it is something difficult to understand the rep.

4 years ago

Reply from American Home Shield

Hello Susan, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Linda Williams

Service has been great thus far. All workers so far are professional and timely.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Williams

They're easy to get in touch with and it was very easy to get me set up with a repair company

4 years ago

Reply from American Home Shield

Hi Williams, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Rebecca M

Quick response time & quality contractors. They have great customer service people.

4 years ago

Reply from American Home Shield

Hello Rebecca, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Joe Webber

Very professionally managed. I was kept up to date with the process from beginning to end.

4 years ago

Reply from American Home Shield

Hi Joe,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Stacey

The service is good, however, the fact that I can never readily speak with someone is an inconvenience.

4 years ago

Reply from American Home Shield

Hi Stacey, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Robert Robertson

Coverage is limited and applied inconsistently. Decisions not based on proper equipment maintenance, age or life expectancy.

4 years ago

Reply from American Home Shield

Hello Robert, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Alex Turan

Service and coverage are good but the rates keep rising as well as the per-incident fee went from $60 to $75 and now is $100.

4 years ago

Reply from American Home Shield

Hello Alex, thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message with contact information for further assistance in this matter.

Jul. 23rd, 2020

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Verified Customer

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Margaret A. Nash

They responded quickly and thoroughly. My ac was repaired and working the next day

4 years ago

Reply from American Home Shield

Good morning Margaret,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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