American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Gary Yoder Lancaster, PA

AND has not repaired my air conditioning. They send an unqualified technician who does not know what to do and admits it, but they depending him. I have no choice but to retain legal counsel.

5 years ago

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Gary Spring, TX

Good company, great service but cost is higher than their competition. Don't know if it's worth paying the premium

5 years ago

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Blake Stamler Burke, VA

The repairman came the next day and installed the new part as soon as it came in.

5 years ago

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Bob Olga, WA

Rep was very professional and a good communicater I would rate him as outstanding !!!

5 years ago

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CDW New Orleans, LA

The contractor they use are shoddy having to come back for same service. Replacement item are not at value of purchased item.

5 years ago

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Dan McGrath Henderson, NV

It was easy to get service completed everyone was very nice and courteous and professional

5 years ago

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David Garcia El Paso, TX

Had the repair work done in a day. Easy to file a claim and have someone come look at the issue.

5 years ago

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Thuy Pham Palmdale, CA

The response time was quick, professionals and the company they use are well known and reputable

5 years ago

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Rita Sims Houston, TX

All of my interactions have been professional, efficient, resolved and positive.

5 years ago

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Stanley Sinegal Scott, LA

Great customer service and products. I've been a member of their services for quite a long time.

5 years ago

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Tina Patterson Saint Louis, MO

Besides the long waiting times on the phone,customer service is great!!!!! once they answer.

5 years ago

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Mark Studley Indianapolis, IN

45-60!minutes waiting to talk to An outsources phone service. No way to send emails to communicate other than making multiple calls with no satisfactory response...the whole process is very frustrating!!!

5 years ago

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Verified Customer

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Kathi Waid Meadville, PA

They've always fixed our problem(s) right away. It's great to know someone is there.

5 years ago

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Rajesh Ashburn, VA

Best professional service and the attitude of the technician is really commendable.

5 years ago

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Kendra Pippin Cumming, GA

Whenever I have put in a work order the contractor within a days time is at my house.

5 years ago

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Mattie wardlaw Columbus, GA

I have been without air since Aug 2nd i have some medical issues I hot hot i in my home and had to call myDr for an emergency inhaler

5 years ago

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Don Taylor Howey In The Hills, FL

Because I continue to have to call and follow up on things that should have been handled. Call time are more than an hour-long.

5 years ago

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Martha Richardson Montgomery, AL

Quickly assigns and resolves the problem. Totally pleased with their work ethics

5 years ago

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Sylvia Taylor Savannah, GA

Great service. Mario was very component in his skilll and very courteous. He desires a raise.

5 years ago

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Verified Customer

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Terronisha Stephens Douglasville, GA

Quick and responsive to your needs. Awesome customer service and short wait times!

5 years ago

Reply from American Home Shield

Hi Terronisha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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carolyn smoke Mobile, AL

Professionalism and the way that handle my situation for the air condition system

5 years ago

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Verified Customer

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Jim Schwery Logan, IA

Fast responses quick turnaround great pricing excellent customer service fast authorizations

5 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Gloria thompson Onalaska, WI

They get to my home within a day and if they can't fix it , they will replace it. Very happy.

5 years ago

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Maryetta Rook Lake Saint Louis, MO

Fast service and easy to request. Always professional service I have experienced.

5 years ago

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Verified Customer

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DaNang salcido Allen, TX

Very easy to work with and always cover my claims unlike other home warranties!!

5 years ago

Reply from American Home Shield

Hi DaNang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Moises San Antonio, TX

Submitting work request is easy with quick turn around; avoiding stress from other services.

5 years ago

Reply from American Home Shield

Hi Moises, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 19th, 2020

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Verified Customer

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Robin Henderson, NV

They did a great job. I had several plumbing issues and they were very helpful.

5 years ago

Reply from American Home Shield

Hi Robin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Meagan Topmiller Murrieta, CA

They are terrible with contractors and communication. Often, services remain incomplete and in limbo for months. Difficulty getting consistent answers and wait times on phone are ridiculously long.

5 years ago

Reply from American Home Shield

Hello Meagan, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Verified Customer

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Ed Tan Concord, CA

Every time I have an issue it gets resolved in a pretty good time frame. Not great, but pretty good

5 years ago

Reply from American Home Shield

Hello Ed, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Verified Customer

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Deborah Oceanside, CA

Always are prompt in arranging repairs, the repair companies they use have all been credible.

5 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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hightower Stillwater, OK

I believe they are the best Home Warranty company. They are the most consistent and reliable

5 years ago

Reply from American Home Shield

Hell Hightower, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Kim American Canyon, CA

AHS assisted me in a timely manner and connected me with a professionalservice provider for my particular needs.

5 years ago

Reply from American Home Shield

Hi Kim, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Verified Customer

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Don Sanders Temple, TX

Because they perform well in all that they do, although more telephine operators would be beneficial

5 years ago

Reply from American Home Shield

Hello Don, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.

Aug. 13th, 2020

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Enm Naples, FL

American Home Shield provides good coverage, quick response, and reliable knowledgeable service vendors

5 years ago

Reply from American Home Shield

Hi Enm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Verified Customer

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Leroy Robinson Dayton, OH

They have very reputable companies the are partnered with that provide excellent service for a low fee.

5 years ago

Reply from American Home Shield

Hi Leroy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 13th, 2020

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Verified Customer

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Rick Taylor Haymarket, VA

Horrific customer service. To follow-up on a service request or speak to a rep, you have to call in and their wait times range from 2-3 hours. They have no online assistance.

5 years ago

Reply from American Home Shield

I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We also understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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Vrettos Jobstown, NJ

Scammers!!! Our AC has been broken since May. Hours on the phone, contractor taking forever to come out, 3 service calls and still not working and lying phone associates at AHS.

5 years ago

Reply from American Home Shield

Hi Vrettos, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Terri Olson Henderson, NV

I received an timely response on my plumbing issue which was potentially a big problem.

5 years ago

Reply from American Home Shield

Hi Terri,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Billy Country Club Hills, IL

They help me with all my problems . Keep up the good services A happy customer.

5 years ago

Reply from American Home Shield

Hi Billy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Carole Weber Henderson, NV

In the last year they have provided excellent, timely service for a number of repair needs.

5 years ago

Reply from American Home Shield

Hi Carole,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Mitch Chicago, IL

Good service . Quality service, knowledgeable representatives in customer service.

5 years ago

Reply from American Home Shield

Hi Mitch,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Cornelius Nashville, TN

convenient and economical way to maintain your home. check out the plans for yourself

5 years ago

Reply from American Home Shield

Hi Cornelius,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Diane Mill Valley, CA

Answered my call timely. Made arrangements for 2 different specialties to come to the house

5 years ago

Reply from American Home Shield

Hi Diane,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Janet Shelmon Stone Mountain, GA

The service was good, however, I wish the technician appointment could have been the next day.

5 years ago

Reply from American Home Shield

Hello Janet, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Joe Phillips Douglasville, GA

Have issue with HVAC repair and has difficulty understanding the customer service representative e. I asked to be called back by the manager and have heard nothing. When I called in the wait time was also over an hour.

5 years ago

Reply from American Home Shield

Hello Joe, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I certainly hate to hear that you have received less than satisfactory service with your HVAC repair. I will follow up with you as soon as possible in an effort to assist with unresolved issues.

Aug. 4th, 2020

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Verified Customer

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Katie Wilson Bolingbrook, IL

Quick service,reliable companies used. Customer service has always been helpful

5 years ago

Reply from American Home Shield

Hi Katie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Linda Player Houston, TX

Very professional service received. Technician was on time and very knowledgeable about his work.

5 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Mike Katy, TX

Very reliable and responsive. Their service providers have resolved our issues in a timely manner.

5 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Penelope Swift Pinon Hills, CA

Fast, efficient, great service ... our problem was solved without any hassle! Thank you!

5 years ago

Reply from American Home Shield

Hi Penelope,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Sean Monroe Bellingham, WA

Great service and very prompt. Called on a leaky faucet and they immediately called back.

5 years ago

Reply from American Home Shield

Hi Sean,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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