American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Sylvia Taylor Savannah, GA

Great service. Mario was very component in his skilll and very courteous. He desires a raise.

5 years ago

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Verified Customer

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Jim Schwery Logan, IA

Fast responses quick turnaround great pricing excellent customer service fast authorizations

5 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Gloria thompson Onalaska, WI

They get to my home within a day and if they can't fix it , they will replace it. Very happy.

5 years ago

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Verified Customer

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Terronisha Stephens Douglasville, GA

Quick and responsive to your needs. Awesome customer service and short wait times!

5 years ago

Reply from American Home Shield

Hi Terronisha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Maryetta Rook Lake Saint Louis, MO

Fast service and easy to request. Always professional service I have experienced.

5 years ago

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Verified Customer

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DaNang salcido Allen, TX

Very easy to work with and always cover my claims unlike other home warranties!!

5 years ago

Reply from American Home Shield

Hi DaNang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Moises San Antonio, TX

Submitting work request is easy with quick turn around; avoiding stress from other services.

5 years ago

Reply from American Home Shield

Hi Moises, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 19th, 2020

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Verified Customer

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Robin Henderson, NV

They did a great job. I had several plumbing issues and they were very helpful.

5 years ago

Reply from American Home Shield

Hi Robin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Meagan Topmiller Murrieta, CA

They are terrible with contractors and communication. Often, services remain incomplete and in limbo for months. Difficulty getting consistent answers and wait times on phone are ridiculously long.

5 years ago

Reply from American Home Shield

Hello Meagan, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Verified Customer

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Ed Tan Concord, CA

Every time I have an issue it gets resolved in a pretty good time frame. Not great, but pretty good

5 years ago

Reply from American Home Shield

Hello Ed, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Verified Customer

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Deborah Oceanside, CA

Always are prompt in arranging repairs, the repair companies they use have all been credible.

5 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Enm Naples, FL

American Home Shield provides good coverage, quick response, and reliable knowledgeable service vendors

5 years ago

Reply from American Home Shield

Hi Enm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Verified Customer

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Don Sanders Temple, TX

Because they perform well in all that they do, although more telephine operators would be beneficial

5 years ago

Reply from American Home Shield

Hello Don, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.

Aug. 13th, 2020

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Verified Customer

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Kim American Canyon, CA

AHS assisted me in a timely manner and connected me with a professionalservice provider for my particular needs.

5 years ago

Reply from American Home Shield

Hi Kim, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Verified Customer

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Leroy Robinson Dayton, OH

They have very reputable companies the are partnered with that provide excellent service for a low fee.

5 years ago

Reply from American Home Shield

Hi Leroy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 13th, 2020

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Verified Customer

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hightower Stillwater, OK

I believe they are the best Home Warranty company. They are the most consistent and reliable

5 years ago

Reply from American Home Shield

Hell Hightower, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Rick Taylor Haymarket, VA

Horrific customer service. To follow-up on a service request or speak to a rep, you have to call in and their wait times range from 2-3 hours. They have no online assistance.

5 years ago

Reply from American Home Shield

I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We also understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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Terri Olson Henderson, NV

I received an timely response on my plumbing issue which was potentially a big problem.

5 years ago

Reply from American Home Shield

Hi Terri,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Vrettos Jobstown, NJ

Scammers!!! Our AC has been broken since May. Hours on the phone, contractor taking forever to come out, 3 service calls and still not working and lying phone associates at AHS.

5 years ago

Reply from American Home Shield

Hi Vrettos, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Mitch Chicago, IL

Good service . Quality service, knowledgeable representatives in customer service.

5 years ago

Reply from American Home Shield

Hi Mitch,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Carole Weber Henderson, NV

In the last year they have provided excellent, timely service for a number of repair needs.

5 years ago

Reply from American Home Shield

Hi Carole,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Cornelius Nashville, TN

convenient and economical way to maintain your home. check out the plans for yourself

5 years ago

Reply from American Home Shield

Hi Cornelius,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Diane Mill Valley, CA

Answered my call timely. Made arrangements for 2 different specialties to come to the house

5 years ago

Reply from American Home Shield

Hi Diane,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Janet Shelmon Stone Mountain, GA

The service was good, however, I wish the technician appointment could have been the next day.

5 years ago

Reply from American Home Shield

Hello Janet, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Joe Phillips Douglasville, GA

Have issue with HVAC repair and has difficulty understanding the customer service representative e. I asked to be called back by the manager and have heard nothing. When I called in the wait time was also over an hour.

5 years ago

Reply from American Home Shield

Hello Joe, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I certainly hate to hear that you have received less than satisfactory service with your HVAC repair. I will follow up with you as soon as possible in an effort to assist with unresolved issues.

Aug. 4th, 2020

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Verified Customer

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Katie Wilson Bolingbrook, IL

Quick service,reliable companies used. Customer service has always been helpful

5 years ago

Reply from American Home Shield

Hi Katie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Linda Player Houston, TX

Very professional service received. Technician was on time and very knowledgeable about his work.

5 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Mike Katy, TX

Very reliable and responsive. Their service providers have resolved our issues in a timely manner.

5 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Penelope Swift Pinon Hills, CA

Fast, efficient, great service ... our problem was solved without any hassle! Thank you!

5 years ago

Reply from American Home Shield

Hi Penelope,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Sean Monroe Bellingham, WA

Great service and very prompt. Called on a leaky faucet and they immediately called back.

5 years ago

Reply from American Home Shield

Hi Sean,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Billy Country Club Hills, IL

They help me with all my problems . Keep up the good services A happy customer.

5 years ago

Reply from American Home Shield

Hi Billy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Joseph Waconia, MN

I have had multiple problems with my house appliances of which they have resolved each time.

5 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Jill s. Reno, NV

Very professional and knowledgeable . Kept me informed the whole time during the repairs.

5 years ago

Reply from American Home Shield

Hi JIll,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Cherry Norris Dade City, FL

The service person is professional and friendly. The replace my washer with a new one!

5 years ago

Reply from American Home Shield

Hi Cherry,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Brittany Weiher San Antonio, TX

American home shield has always been professional and prompt. Great customer service

5 years ago

Reply from American Home Shield

Hi Brittany,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Andrethomas Richmond, VA

Because when I needed them, they came fixed the problem and was done in no time

5 years ago

Reply from American Home Shield

Hi Andre,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Philipp

Peace of mind that you have a company to repair when something goes wrong under the home warranty.

5 years ago

Reply from American Home Shield

Hi Philipp,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Leon Woods and Edith Borrego

AHS has always been prompt when answering to an issue and coming to a resolution

5 years ago

Reply from American Home Shield

Hello Leon and Edith, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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John Rumbaugh

American Home Shield provides prompt service and qualified repair service companies.

5 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Harry

good, timely professional contractors, not trying to sell additional products or services

5 years ago

Reply from American Home Shield

Hi Harry,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Frank Zavala

Service is very fast. I'll get a call from a repair company within the next day.

5 years ago

Reply from American Home Shield

Hello Frank, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Jane Romero

Services have deteriorated. Requested service are arbitrarily granted. Clearly stated provisions in contract not always honored.

5 years ago

Reply from American Home Shield

Hi Jane, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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Esther Sage

They completely rebuilt my washing machine, replaced my water heater and fixed my refrigerator!!!

5 years ago

Reply from American Home Shield

Hi Ester, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

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Verified Customer

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F.D. Mojdeh , David M

Excellent Client Services , do their best to find a professional team to resolve the issues

5 years ago

Reply from American Home Shield

Hello F.D., Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Laura Young

Service was prompt and professional. I've used warranty several times. Always satisfied

5 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Susan Mogren

The customer service number waiting time is extremely long and disappointing. Also, it is something difficult to understand the rep.

5 years ago

Reply from American Home Shield

Hello Susan, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Kristi Silvas

It's affordable insurance that helps with the most expensive items. Couldn't make it without AHS.

5 years ago

Reply from American Home Shield

Hi Kristi, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Letty Torres

Fast & great service! Fixed our A/C in record time! Contractor very courteous & respectful!

5 years ago

Reply from American Home Shield

Hi Letty, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Louise Smith

Prompt and great service. They provide some top notch technicians in Columbia, South Carolina.

5 years ago

Reply from American Home Shield

Hi Louise,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Juan Mendez

Responsive, and convinient. Take the research work out of calling a service repairman.

5 years ago

Reply from American Home Shield

Hi Juan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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