American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Denny Sy

Prompt response. Thorough followup. The technician the sent (James) was terrific.

5 years ago

Reply from American Home Shield

Hi Denny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Sharon

Absolutely the best.. courteous -patient- caring and very much customer oriented !

5 years ago

Reply from American Home Shield

Hi Sharon,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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Verified Customer

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Allan

It is easy to report a problem. AHS responds quickly, and the professionals are very helpful.

5 years ago

Reply from American Home Shield

Hi Allan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Heather

Great customer service. They ensure that the service needed is properly handled.

5 years ago

Reply from American Home Shield

Hi Heather,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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William David Sharon

Easy to schedule service call followed by timely professional service and repairs

5 years ago

Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Derek Peters

Replacement parts are off brand. I had a new AC compressor replaced 2 weeks ago. Already went bad, and itâ€™s super hot outside. Takes too long to get the part as well.

5 years ago

Reply from American Home Shield

Hi Derek,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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marcus miller

air conditioning coverage terrible cost more to fix than repair. decided to replace and help was same but this saved warr. lots in future repairs.

5 years ago

Reply from American Home Shield

Hi Marcus,
Thank you for sharing your feedback about the decision to replace the air conditioner.

Jul. 29th, 2020

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Verified Customer

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Jill

Responsive And easy to work with; contract workers are knowledgeable and friendly

5 years ago

Reply from American Home Shield

Hi Jill,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Olga Shaheen

Great service on time nice man completely expert in his field very kind and cleaned up nicely

5 years ago

Reply from American Home Shield

Hi Olga,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Adora Walker

Customer service and response time. Quality of selected contractors and their customer service

5 years ago

Reply from American Home Shield

Hi Adora,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 22nd, 2020

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Verified Customer

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Fred RICHOUX

The service is good and the contractors are knowledgeable. But they donâ€™t cover AC freon very well.

5 years ago

Reply from American Home Shield

Hi Fred,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Irma

Still have not got my dryer fixed going 3 months. What the heck. The company u sent does not keep the customer in touch. I'm upset. The company is Champco

5 years ago

Reply from American Home Shield

Hi Irma,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Susan Savage

pricing,,deductible is a bit high. Some of their contractors are unreliable in regards to their own customer service

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Wiliam & Melissa Richardson North Charleston, SC

Trustworthiness & customer service very good; quality of product & value for the money very good

5 years ago

Reply from American Home Shield

Hi William & Melissa,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 2nd, 2020

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Verified Customer

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Jean Silvwrtooth Mc Kinney, TX

They have worked so hard to resolve any issues and get things fixed as fast as possible

5 years ago

Reply from American Home Shield

Hi Jean,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Verified Customer

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Blanca Velazquez Sanford, FL

The service was great, customer service was excellent and the price that one pays is worth it.

5 years ago

Reply from American Home Shield

Hi Blanca,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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Verified Customer

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Tony Zahtila Austin, TX

The contractors that have done the work are very good and took care of the problems timely.

5 years ago

Reply from American Home Shield

Hi Tom,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Verified Customer

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Judith Willmon Seagoville, TX

They responded in 30 min. With the name of the AC company who would be doing my repairs.

5 years ago

Reply from American Home Shield

Hi Judith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

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Alphonse Rubberducky San Juan Bautista, CA

Replaced our water heater, on their second trip, because of an intermittent problem.

5 years ago

Reply from American Home Shield

Hi Alphonse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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TEWAYNA TANNER Capitol Heights, MD

I like he professionalism. They called before arriving and gave me details concerning the problem.

5 years ago

Reply from American Home Shield

Hi Tewayna,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2020

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Verified Customer

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Marie Wichita, KS

Always come through with good service they are on time and have great customer service

5 years ago

Reply from American Home Shield

Hi Marie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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austin scaccia North Las Vegas, NV

good service and quick return to service for the product restoration of the equipment

5 years ago

Reply from American Home Shield

Hi Austin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Verified Customer

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Betty Womack Hanford, CA

Prompt service, problems resolved. Request for service online is easy and user-friendly.

5 years ago

Reply from American Home Shield

Hi Betty,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Arnie Myhra Portland, OR

They responded swiftly to a problem we had with our clothes dryer. Easy to use website.

5 years ago

Reply from American Home Shield

Hi Arnie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 23rd, 2020

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Verified Customer

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Jitendra Vyas Arlington, VA

Professional and efficient service providers. Great online systems for requests.

5 years ago

Reply from American Home Shield

Hi Jitendra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Verified Customer

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Lawrence Port Saint Lucie, FL

Quick response. However, I had to pay to have the water heater brought up to code..

5 years ago

Reply from American Home Shield

Hi Lawrence,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Verified Customer

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Bryan Stratton

i have had no problemswith american shield. they have been available and helpful when needed

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bryan,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Jerri Roetto Brookline Station, MO

They are friendly and when you call to set an appointment the people are here within 2 to 3 days.

5 years ago

Reply from American Home Shield

Hi Jerri,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Marsha L Wells Baton Rouge, LA

Great service, efficiency and timely resolution of problems . Prompt attention to concerns

5 years ago

Reply from American Home Shield

Hi Marsha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Maria Weaver Gilbert, AZ

Very easy to schedule the service call online and recevied a call back the very next day.

5 years ago

Reply from American Home Shield

Hi Maria,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 23rd, 2020

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Verified Customer

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A. Oliver Hinesville, GA

My issue was 1/2 fixed. The service technician was friendly, but we found out a week later that the problem still exist.

5 years ago

Reply from American Home Shield

Hi A. Oliver,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Patricia Reese Randallstown, MD

Contractors are knowledgeable,able to assess & resolve issues;fees are reasonable.

5 years ago

Reply from American Home Shield

Hi Patricia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Verified Customer

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Michael R Bradenton, FL

They make it easy to get repairs done and send professional contractors to do the work.

5 years ago

Reply from American Home Shield

Hi Michael,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Verified Customer

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Spencer Paula Mobile, AL

Hard to reach by phone when customers are not tech savvy. Also more service companies should be contracted.

5 years ago

Reply from American Home Shield

Hi Spencer,
Your feedback is more than appreciated and we hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Robert Steiner Glenview, IL

Have always solved problems and responded in a timely manner. Automated system could be improved.

5 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Lisa Saint Peters, MO

First time we had to use it & it was easy to do & the time it took was also good.

5 years ago

Reply from American Home Shield

Hi Lisa,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 27th, 2020

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Verified Customer

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Carolyn Taylor Marshall, TX

They sent someone out in a reasonable time, and they took care of what needed to be done.

5 years ago

Reply from American Home Shield

Hi Carolyn,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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Verified Customer

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Don Peterson Bedford, TX

To fast to deny legitimate claims. Have to have too many second reviews because first company doesn’t really want the work. Call center takes one to two hours of holding time till you can talk to someone.

5 years ago

Reply from American Home Shield

Hi Don,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Richard Perry Bridgeport, TX

they came quickly and resolved our issue. the air conditioner is up and running.

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Sholem Oberlander Monsey, NY

TOOK CARE OF THE PROBLEM IN A VERY TIMLY MANNER AND HAD A VERY GOOD CO. DO THE REPAIR

5 years ago

Reply from American Home Shield

Hi Sholem,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Anzhela Olivarez Glendale, CA

Served as promised . I had AHS years ago and their service an fees are reasonable

5 years ago

Reply from American Home Shield

Hi Anzhela,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Verified Customer

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James D. Vaden Las Vegas, NV

They have been responsive and they provide the services they offer without hassles.

5 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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J.monette Grass Valley, CA

Always sends someone close by and they let me know what time to expect there arrival

5 years ago

Reply from American Home Shield

Hi J Monette,
Hi Harold,

It was a pleasure speaking with you today regarding your experience

Jun. 18th, 2020

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Verified Customer

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Stephen Segal Chula Vista, CA

Sometimes you get great contractors and other times not so great .sometimes service is fast and professional sometimes not. In consistent

5 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Jesse Nasser Spring, TX

They did exactly what they promised, fast and efficiently. Hard to argue with that.

5 years ago

Reply from American Home Shield

Hi Jesse,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Matthew Therrien Shawnee Mission, KS

Been with AHS for 10+ years - always have had very fast and very excellent service

5 years ago

Reply from American Home Shield

Hi Matthew,
Thank you for your patronage over the past 10 years. Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

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Verified Customer

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Jamie McFarlane, Realtor Galveston, TX

Very knowledgeable, gave us good advice to keep our unit running & fixed the ac

5 years ago

Reply from American Home Shield

Hi Jamie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Verified Customer

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Alejandro Suescun Humble, TX

Great service by their contractors that have fixed the jobs the first time in quick time.

5 years ago

Reply from American Home Shield

Hi Alejandro,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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Francisco Torres Tyler, TX

Excellent customer service, their personnel make sure that everything meets their expectations.

5 years ago

Reply from American Home Shield

Hi Francisco,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Desmond Smith Beaumont, TX

Easy scheduling, contractors performing the work are professional, knowledgeable and polite

5 years ago

Reply from American Home Shield

Hi Desmond,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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