American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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L.Tapia La Verne, CA

They took care of my dishwasher. They replaced a pool pump all in a timely manner and no problems

6 years ago

Reply from American Home Shield

Hi L. Tapia,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Edith Shemwell Henderson, NV

Only used them once so far and they were quick, thorough, professional and efficient

6 years ago

Reply from American Home Shield

Good morning Edith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Cathy Young Phoenix, AZ

service from providers ranges from poor to excellent. I had an issue that was never resolved satisfactorily so I wanted the $75 service back. I will not be renewing my contract.

6 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.

Jun. 3rd, 2020

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Verified Customer

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karla singh Mesa, AZ

My monthly payment is high in relation to my service fee and isnt consistent with others I know that have your service

6 years ago

Reply from American Home Shield

Hi Karla,
Thank you for your feedback!

Jun. 7th, 2020

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Verified Customer

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Barbara Romano Boise, ID

Easy to schedule an appointment with a professional company and quickly to get problem solved.

6 years ago

Reply from American Home Shield

Hi Barbara,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2020

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Verified Customer

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Georganne Taylor New Braunfels, TX

Easy to work with . Able to track , on my phone, the progress of the repair man.

6 years ago

Reply from American Home Shield

Hi Georganne,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Phyllis Sulsar Orange, TX

AHS pays as little as possible, will find any reason not to pay and each year the coverage dwindles as the rates increase. I am strongly considering cancelling.

6 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you.

Jun. 7th, 2020

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Verified Customer

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Gunyarat Rose Houston, TX

Excellent!! Do a good job and very professional!! American Home Shield has never disappointed!!

6 years ago

Reply from American Home Shield

Hi Gunyarat,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2020

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Verified Customer

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Mark Thompson Hutchinson, KS

AHS provides good coverage. Also provide a means to select contractors that perform the work.

6 years ago

Reply from American Home Shield

Hi Mark,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Amber Schommer Horn Lake, MS

They are very helpful. I just don't agree to the service fee if nothing is done.

6 years ago

Reply from American Home Shield

Hi Amber,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 5th, 2020

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Verified Customer

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Harvey Stein Delray Beach, FL

Friendly, knowledgeable, on the spot. Refers the correct contractor to complete the job

6 years ago

Reply from American Home Shield

Hi Harvey,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 5th, 2020

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Verified Customer

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JORGE SANTIAGO Orlando, FL

VERY SATISFIED WITH THE WAY MY PROBLEMS ARE SOLVED AND IT'S DONE IN AVERY TIMELY MANNER

6 years ago

Reply from American Home Shield

Good afternoon Jorge,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 5th, 2020

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Verified Customer

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Cathie Streckewald Bonifay, FL

They have come through on all claims but the wait time for finally getting the issue resolved can be very long.

6 years ago

Reply from American Home Shield

Hi Cathie,
Thank you for feedback about your overall American Home Shield experience!

Jun. 7th, 2020

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Verified Customer

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Jerry Taaffe Fredericksburg, VA

They resolved my issue without fuss and their repair service provider was professional.

6 years ago

Reply from American Home Shield

Hi Jerry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Verified Customer

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James robinson Washington, DC

He was on time also got the job done.he was very professional and he also did good quality work

6 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2020

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Verified Customer

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Paulo Ventura

Customer service was very good. They try very hard to coordinate with the contractors.

6 years ago

Reply from American Home Shield

Hi Paulo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Thomas Wolf

The quality of their sub contractors - below is a rating of the people who come to our home

6 years ago

Reply from American Home Shield

Good morning Thomas,
We are pleased to hear that yo enjoy the contractors we provide!

May. 23rd, 2020

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Verified Customer

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PS

Always comes through! I’ve used AMS many times and I feel the value is there.

6 years ago

Reply from American Home Shield

Hi PS,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 23rd, 2020

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Verified Customer

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Paticia Wallace

American Home Shields gives excellent customer service and resolves warranty issues immediately.

6 years ago

Reply from American Home Shield

Hi Paticia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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Robin C. S.

I've never had a problem getting the help I needed in a timely and professional manner.

6 years ago

Reply from American Home Shield

Hi Robin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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herb

long long wait times on phone, get disconnected all the time and have to call back, also the sears company is horrible

6 years ago

Reply from American Home Shield

Hi Herb,
Thank you for your feedback. I would be glad to speak with you if you are experiencing a current issue.

May. 23rd, 2020

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Verified Customer

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Sharon

They've always come through for me. They're vendors also provide top notch services.

6 years ago

Reply from American Home Shield

Hi Sharon,
Thank you so much for taking the time to leave us this amazing review. We hope you continue to enjoy the contractors and service we provide!

May. 25th, 2020

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Verified Customer

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Tom Steele

They have consistently followed through and most often dealt fairly with me and any repairs that have been needed.

6 years ago

Reply from American Home Shield

Good morning Tom,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 26th, 2020

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Verified Customer

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Richard Wieneke

They repair or replace with no hassel They also use good qualified companies to do their wirk.

6 years ago

Reply from American Home Shield

Hi Richard,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Edward Palos

Smooth process and service. Phone contact professional was polite and knowledgeable.

6 years ago

Reply from American Home Shield

Good morning Edward,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

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Verified Customer

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Bruce Tate

Because they take care to resolve the situation as soon as possible! Courteous! Professional!

6 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 20th, 2020

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Verified Customer

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Montana Gal

I needed help with my A/C during the hottest days. They found someone to come quickly.

6 years ago

Reply from American Home Shield

Hi Montana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Richard

For the copay i hab to pay for the ac to be fixed and back up and running was good

6 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 20th, 2020

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Verified Customer

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Aileen Strickland

Helpful customer service; online and over the phone. Quick response to my home problem.

6 years ago

Reply from American Home Shield

Hi Aileen,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We strive to provide multiple forms of communication for our customers.

May. 20th, 2020

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Verified Customer

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Dina sharma

Services were perfect. I availed their services recently and was really trustworthy

6 years ago

Reply from American Home Shield

Hi Dina,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Dan

The company and staff were Professional and Timely. I would highly recommend this company.

6 years ago

Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Phoeb rios

Helped me right away! They where fast in answering and sending a technician right away.

6 years ago

Reply from American Home Shield

Hi Phoeb,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Takesha

I have had quick professional courteous customer service phone and when techs are dispatched

6 years ago

Reply from American Home Shield

Hi Takesha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Rick Szlachta

Easy to put in a claim. No hassle with appointments, repairs or replacing items.

6 years ago

Reply from American Home Shield

Hi Rick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 20th, 2020

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Verified Customer

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Dennis Yu

American home shield has always provided me with nothing but exceptional service.

6 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Alex Suarez

During the last 10 years I have experienced, professional service and a good selection of suppliers

6 years ago

Reply from American Home Shield

Hi Alex,
Your patronage is more than appreciated! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

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Verified Customer

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Carlos

Always got great service compared to other warranty companies I had used in the past.

6 years ago

Reply from American Home Shield

Hi Carlos,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Adrienne Woody

Service was prompt, service tech was knowledgeable and attentive to my particular situation

6 years ago

Reply from American Home Shield

Hi Adrienne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Raymond Reese Las Vegas, NV

Ease when requesting service. AHS sends excellent vendors to complete repairs needed.

6 years ago

Reply from American Home Shield

Hi Raymond,
We hope you continue to enjoy AHS and the ease of coverage we provide to your home repairs!

May. 5th, 2020

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Verified Customer

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Hal Port Saint Lucie, FL

ABNation responded quickly to our call and repaired our pool pump motor with one day.

6 years ago

Reply from American Home Shield

Hi Hal,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Michael Trenga Verona, PA

Fast response, very courteous, the agent that I spoke with actually cared about our situation.

6 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Mozell Young Radcliff, KY

They are fast, accurate, friendly, professional, caring, and what you need in a time of a crisis.

6 years ago

Reply from American Home Shield

Hi Mozell, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 4th, 2020

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Verified Customer

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Sonia Trulli Amarillo, TX

So far it’s been a wonderful experience . I am impressed by the quality of service so far.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sonia,
Thank you for your feedback!

May. 5th, 2020

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Verified Customer

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William Simpson Winchester, TN

They are fast and efficient. Their repairmen are very professional and knowledgeable.

6 years ago

Reply from American Home Shield

Good afternoon William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2020

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Verified Customer

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Heather Lacey, WA

They were every quick by replacing my old furnace within 2 weeks of it breaking down.

6 years ago

Reply from American Home Shield

Hi Heather,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2020

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Verified Customer

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Kevin wills Shawnee Mission, KS

Fast response and good service. Tech was ver y good and very knowledgeable and helpful. Did a good job

6 years ago

Reply from American Home Shield

Hi Kevin, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 4th, 2020

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Verified Customer

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Kelley Stetzer Mansfield, TX

Very responsive, easy to submit a claim, provided a competent contractor to handle the claim

6 years ago

Reply from American Home Shield

Hi Kelley,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Awilda Ramos Flower Mound, TX

Place service request at night and I got the contact server next day in the morning.

6 years ago

Reply from American Home Shield

Hi Awilda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

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Verified Customer

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Kobina Tibbs Covington, GA

Great Customer Service, the people are very knowledgeable on helping me through my problem.

6 years ago

Reply from American Home Shield

Hi Kobina, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 6th, 2020

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Verified Customer

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Barbara Dallas, TX

They have done a good job of getting service technicians into my home and saving me money.

6 years ago

Reply from American Home Shield

Hi Barbara,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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