American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Tamburello Conroe, TX

I called them to fix my free standing microwave. I called to make sure it was covered and they sent someone out. Paid American Home Shield $100. They cannot fix and cannot replace even though I was told by them they would.

6 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about your AHS experience and the delay in service to repair the microwave. I would be glad to speak with you via email at Bestco@ahs.com.

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Penny Altman Beaumont, TX

They do exactly as promised. when I call they send qualified repair people and get the work done.

6 years ago

Reply from American Home Shield

Hi Penny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star

Reyna Summit, AZ

The turn over time is fast. Customer service is great. No negative experience thus far.

6 years ago

Reply from American Home Shield

Hi Reyna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star_border

Scott Whitten Zephyr Cove, NV

Great for small stuff. However if you try to call them you cannot get through. It can be very frustrating.

6 years ago

Reply from American Home Shield

Hi Scott,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Leslie Patterson Cleveland, OH

Always helpful, always on time! Always sends the right company at the right time.

6 years ago

Reply from American Home Shield

Hi Leslie,
We hope you ocntinue to enjoy the timely service we provide!

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star

Arthur Scott Aliso Viejo, CA

honest, reliable vendors who the second time second opinion did their job correctly and not lazy

6 years ago

Reply from American Home Shield

Hi Arthur,
I am pleased to hear about the excellent service you have received from the second opinion tech. I hope you continue to enjoy!

Jun. 9th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

C Smith Loganville, GA

My AC unit has given me problems from 2009. My out of pocket now to have it fixed is one thousand dollars. The most expensive components are left for the homeowner to pay.

6 years ago

Reply from American Home Shield

Hi C Smith,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Jay Mesa, AZ

very Flexable with the plans, quick to respond and get contractors out to check out issues

6 years ago

Reply from American Home Shield

Good morning Jay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Casey Topping Lima, OH

Every time I have had a claim they have been very quick to send someone. Great customer relay

6 years ago

Reply from American Home Shield

Hi Casey,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2020

check_circle

Verified Customer

star star star star star

Jim Mason Stockton, CA

Great service from a great company! I couldn’t ask for anything more from the warranty company!!

6 years ago

Reply from American Home Shield

Hi JIm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Danielle Petersen Saint Louis, MO

I find the cost for a service request ($100) to be expensive compared to the cost of some of the services.

6 years ago

Reply from American Home Shield

Hi Danielle,
Your feedback is more than appreciated!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Sandi Tylicki Kenner, LA

Fast service. Great Contractors. Reasonable costs and copays. Great representatives.

6 years ago

Reply from American Home Shield

Hi Sandi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

check_circle

Verified Customer

star star star star star

Marcia Granbury, TX

Saved us money on two service calls while we have ongoing protection on appliances and systems.

6 years ago

Reply from American Home Shield

Hi Marcia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

check_circle

Verified Customer

star star star star star

Thomas Wright San Antonio, TX

Great service and people who actually care. It is like your neighbor came by to help.

6 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

check_circle

Verified Customer

star star star star star

Despina Yakima, WA

Easy to request service online. Immediate approval and referral. Reliable service agents.

6 years ago

Reply from American Home Shield

Hi Despina,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star

Dorinda Taylor

They are prompt and fast. They explain your options and help you as quickly as they can.

6 years ago

Reply from American Home Shield

Hi Dorinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

A C Lumberton, TX

The cover the issue but no secondary damage and the deductible is high considering we paid for the plan in full at the start

6 years ago

Reply from American Home Shield

Hi A C,
Thank you for sharing your feedback about the secondary damage.

Jun. 13th, 2020

check_circle

Verified Customer

star star star star star

Roy Schwartzman

Very efficient in connecting with contractor. Highly competent contractor, rapid service.

6 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

joseph simmaly

Easy, no hassle claims and service. You get exactly what your package covers, no more no less

6 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

John

Assigned a repair vendor within 1 hour..vendor called within the hour to schedule service..

6 years ago

Reply from American Home Shield

Hi John,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Kathy Scott

Fast service and quick repairs. They scheduled the appointment quickly and the tech was very prompt

6 years ago

Reply from American Home Shield

Hi Kathy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Customer

The service was good. They replied very fast. Also they did a very good job in their work.

6 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Daisy Whitfield

Because they standby their promise in performing the wor offered on their contract

6 years ago

Reply from American Home Shield

Hi Daisy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Godria Thrower Stockton, CA

They arranged for a company to come out the next day. No water at my kitchen sink.

6 years ago

Reply from American Home Shield

Hi Godria,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

JOHN JAY PEHRSOH Madera, CA

Repair went well however I believe we both put money into a old appliance that should of been replaced

6 years ago

Reply from American Home Shield

Hi Jonh,
Your feedback is appreciated and we hope you continue to enjoy!

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

L.Tapia La Verne, CA

They took care of my dishwasher. They replaced a pool pump all in a timely manner and no problems

6 years ago

Reply from American Home Shield

Hi L. Tapia,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

Georganne Taylor New Braunfels, TX

Easy to work with . Able to track , on my phone, the progress of the repair man.

6 years ago

Reply from American Home Shield

Hi Georganne,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

Jerry Taaffe Fredericksburg, VA

They resolved my issue without fuss and their repair service provider was professional.

6 years ago

Reply from American Home Shield

Hi Jerry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Cathie Streckewald Bonifay, FL

They have come through on all claims but the wait time for finally getting the issue resolved can be very long.

6 years ago

Reply from American Home Shield

Hi Cathie,
Thank you for feedback about your overall American Home Shield experience!

Jun. 7th, 2020

check_circle

Verified Customer

star star star star star

JORGE SANTIAGO Orlando, FL

VERY SATISFIED WITH THE WAY MY PROBLEMS ARE SOLVED AND IT'S DONE IN AVERY TIMELY MANNER

6 years ago

Reply from American Home Shield

Good afternoon Jorge,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 5th, 2020

check_circle

Verified Customer

star star star star star

Harvey Stein Delray Beach, FL

Friendly, knowledgeable, on the spot. Refers the correct contractor to complete the job

6 years ago

Reply from American Home Shield

Hi Harvey,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 5th, 2020

check_circle

Verified Customer

star star star star star

Amber Schommer Horn Lake, MS

They are very helpful. I just don't agree to the service fee if nothing is done.

6 years ago

Reply from American Home Shield

Hi Amber,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 5th, 2020

check_circle

Verified Customer

star star star star star

Mark Thompson Hutchinson, KS

AHS provides good coverage. Also provide a means to select contractors that perform the work.

6 years ago

Reply from American Home Shield

Hi Mark,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

Gunyarat Rose Houston, TX

Excellent!! Do a good job and very professional!! American Home Shield has never disappointed!!

6 years ago

Reply from American Home Shield

Hi Gunyarat,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Phyllis Sulsar Orange, TX

AHS pays as little as possible, will find any reason not to pay and each year the coverage dwindles as the rates increase. I am strongly considering cancelling.

6 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you.

Jun. 7th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Cathy Young Phoenix, AZ

service from providers ranges from poor to excellent. I had an issue that was never resolved satisfactorily so I wanted the $75 service back. I will not be renewing my contract.

6 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.

Jun. 3rd, 2020

check_circle

Verified Customer

star star star star star

Edith Shemwell Henderson, NV

Only used them once so far and they were quick, thorough, professional and efficient

6 years ago

Reply from American Home Shield

Good morning Edith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star_border

karla singh Mesa, AZ

My monthly payment is high in relation to my service fee and isnt consistent with others I know that have your service

6 years ago

Reply from American Home Shield

Hi Karla,
Thank you for your feedback!

Jun. 7th, 2020

check_circle

Verified Customer

star star star star star

Barbara Romano Boise, ID

Easy to schedule an appointment with a professional company and quickly to get problem solved.

6 years ago

Reply from American Home Shield

Hi Barbara,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

James robinson Washington, DC

He was on time also got the job done.he was very professional and he also did good quality work

6 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2020

check_circle

Verified Customer

star star star star star

Thomas Wolf

The quality of their sub contractors - below is a rating of the people who come to our home

6 years ago

Reply from American Home Shield

Good morning Thomas,
We are pleased to hear that yo enjoy the contractors we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Robin C. S.

I've never had a problem getting the help I needed in a timely and professional manner.

6 years ago

Reply from American Home Shield

Hi Robin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star_border

herb

long long wait times on phone, get disconnected all the time and have to call back, also the sears company is horrible

6 years ago

Reply from American Home Shield

Hi Herb,
Thank you for your feedback. I would be glad to speak with you if you are experiencing a current issue.

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Paticia Wallace

American Home Shields gives excellent customer service and resolves warranty issues immediately.

6 years ago

Reply from American Home Shield

Hi Paticia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

PS

Always comes through! I’ve used AMS many times and I feel the value is there.

6 years ago

Reply from American Home Shield

Hi PS,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Paulo Ventura

Customer service was very good. They try very hard to coordinate with the contractors.

6 years ago

Reply from American Home Shield

Hi Paulo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Sharon

They've always come through for me. They're vendors also provide top notch services.

6 years ago

Reply from American Home Shield

Hi Sharon,
Thank you so much for taking the time to leave us this amazing review. We hope you continue to enjoy the contractors and service we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Tom Steele

They have consistently followed through and most often dealt fairly with me and any repairs that have been needed.

6 years ago

Reply from American Home Shield

Good morning Tom,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Richard Wieneke

They repair or replace with no hassel They also use good qualified companies to do their wirk.

6 years ago

Reply from American Home Shield

Hi Richard,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Edward Palos

Smooth process and service. Phone contact professional was polite and knowledgeable.

6 years ago

Reply from American Home Shield

Good morning Edward,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

American Home Shield Reviews