American Home Shield Reviews

We have had American home shield for the last 5 years, in the beginning it was a good company, but they hire shady contractors who try to extort more money out you with cash. When you call them to let them know, they don’t care. But our latest issue with our refrigerator is going on for several months. We were going to cancel our policy as well because it has almost doubled in 5 years. Our refrigerator is not fixed yet, been going on since May, it’s now September. We don’t even care if it is fixed, we could have gotten a new one with the cost of this, but we can’t cancel our policy. They try to hard sell us and then transfer us to client loyalty or whatever their version is… that department puts you on hold and hangs up after 10-15 minutes every time… we are talking more than 20 calls over the last 8 weeks to try to stop our service. We don’t want it anymore, the service itself has changed and what they pay, it is completely not worth it.

To Whom It May Concern, I am writing to express my outrage and disgust at the shameful way American Home Shield has treated both myself and your customer. I was called to complete a plumbing repair after the company you sent out flatly refused to complete the service. They took your customer's money without hesitation, only to leave them with unfinished work and water damage—a situation that has now left them broke and living in a home that’s still in disrepair. What’s even more appalling is that after taking the customer’s money for a service you agreed to, you have now refused to fund the necessary repairs. This is unconscionable. How can you sleep at night knowing that your company is deliberately taking people’s money and then refusing to honor the contract by denying any reasonable accommodations or service? You have left an individual who trusted you in a damaged home, with water damage worsening by the day, and with no recourse to fix it. Let me be very clear: this is not just poor customer service. This is fraud. You are knowingly allowing your customers to be taken advantage of and leaving them in a vulnerable position, all for the sake of squeezing out every last dime. You clearly have no concern for the people who rely on your services—people who trusted you to provide basic, essential repairs. Instead, you’re just adding insult to injury, refusing to provide the help you promised, and leaving customers in financial ruin. I am demanding a full explanation of how you plan to rectify this situation immediately. How do you justify continuing to operate under these circumstances, knowing full well that your company is perpetuating deliberate negligence and exploitation? If this is how you choose to conduct business, then you have absolutely no right to be in this industry. Your company’s behavior is disgraceful, and it’s time you take responsibility for the misery you’ve caused. If there’s any shred of integrity left in your organization, you will correct this immediately and ensure that the customer gets the service they paid for, with no more delays or excuses. I look forward to your immediate response. It’s time you own up to your actions and stop taking advantage of those who depend on your company.

We have had american homeshield for many years and they have progressively gotten worse and worse. They can’t keep good repair companies, they send subpar companies who sometimes don’t even show up. They never want to do a full repair just a bandaid. You can NEVER get anyone on the phone who can actually help. It can take months before they get it taken care of. We have been waiting since May ‘25 for them to fix our pool pump, 2 vendors were assigned both flaked out and didn’t show. Because they could not find us a tech AHS gave us the option to get our own licensed pool repair company , which had to get the ok from AHS before we could use them, they came out diagnosed the issues now AHS wants to send another tech for a 2nd opinion ??? It’s now Aug. ‘25. Their customer service is non existent please take heed and find another warranty company. They absolutely do not care about their customers. We’re done!!

We have a contract with this supposedly great company. What a joke!! They stall and if you actually want something repaired you have to be the one to follow through! If an inept, rude, dirty repairman comes to your home they don't care. You can be without a fully functional appliance, even a refrigerator for weeks, and they don't care at all. They can transfer you to anyone but no power to transfer you to a truly qualified company. If you have a problem or complaint they will just blow you off or keep transfering you to people who do nothing at all. I would never have believed how they treat customers as badly as they do. If I could give you minus 5 I would!

We had been with American Home Shield for over a year. Our refrigerator stopped working on May 16th, 2025. we called AHS on the 17th and they sent a technician who was scheduled to come on the 20th. he showed up outside of the three hour window we had to take time off to be there for and then he said the compressor was bad and that he wouldn't repair it -it wasn't worth his time. American Home Shield then sent a second company who never showed up at all. Finally on May 23rd they were supposed to come to diagnose the fridge(again) they were also late and called to say there was traffic. We told them the tech before and they said they would put in for the compressor and updated software. The parts would take a week and be shipped to me. The parts came and we had to wait another few days to get an appointment. the company then called during the time they were scheduled to show up and said they didn't have the tools they needed and would have to reschedule (another week....) They finally came and had to come back 4 times but were unable to fix the fridge. They put in for a replacement. American Home Shield made us wait another week until June 20th at 5:25 to say that they granted the replacement but were only giving us $643 of the $2000 they were supposed to give us because we had to pay all the previous technicians. We filed with BBB and are going to make a point of communication how unresponsive they were throughout the whole process. When you try to call American Home Shield you get someone who barely speaks english and can never help you. 36 days without a refrigerator - good thing we had home insurance to cover the cost of expensive repairs/replacement...I am so disappointed in American Home Shield and I hope no one else chooses to use their service.

Complete dismissal of how unsafe this was for my family has left me feeling unheard, unprotected, and questioning the value of the service I’ve paid into for years. I initially contacted AHS at the end of March about a failed AC unit. I live in FL, where temperatures in March already reach into the mid-80s. I have proof that my home’s interior temperature climbed to 86°F, despite running every fan available. This isn’t simply uncomfortable—it’s dangerous, especially for children. In fact, my child began experiencing headaches and nosebleeds as a direct result of the heat. When I reach out the messaging minimized this reality, suggesting it only becomes unsafe in “extreme temperatures.” That response was not only inaccurate, but dismissive of the clear health risks we were facing. The “solutions” I was given were either: 1. Pay for an upgrade out of pocket, or 2. Source and pay an outside HVAC company to attempt the repair—if they could even locate the backordered part (both tech and Geri told me there was a strong possibility they would not). In that case, I would only be given $600. Waiting 90 days in Florida heat was never a viable or safe option, yet that’s what your company suggested. What exactly were we supposed to do in the meantime—continue subjecting ourselves to unhealthy and unsafe living conditions? It is absolutely unacceptable to place your customers in that position. Because the part was unavailable and no timely repair was possible, your obligation under the contract was to provide a replacement. Instead, I was left with no choice but to act on my own, spending $3,494 to ensure the health and safety of my family. The $125 offered to me is not only insufficient—it adds insult to injury given the seriousness of what we endured. I’m not just disappointed. I feel abandoned by a company that promised to protect my home and stand behind its coverage. I have been a loyal customer for years. I never imagined I’d be left alone in a situation that jeopardized my family’s health. I will continue to escalate this matter until it is addressed appropriately and fairly.

Extremely Disappointed with Service - A Health Hazard for My Family I am beyond frustrated with the way my case has been handled by this company. Our AC broke down on March 25, and the compressor needs to be replaced. Despite repeated calls to customer service, we have received no clear answers or urgency. I explained multiple times that we have a baby in the house and the indoor temperature is reaching 83°F, making it unbearable and unsafe. On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait." The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.

I would give 0 stars if possible! Set up a repair on December 2nd to have my dryer looked at, on December 6th the repair technician came out said he knew the issue and would order parts. Come the end of December still no contact from repair company and when reach out I’m told parts are on order. I wait another 2 weeks and reach out and told the same thing “parts are on order” so I give it another 2 weeks and this time I request to cancel my warranty or give me a different company to fix my dryer. Long story-short there are no other companies they contract with and try to reorder parts after 2 months. I ended up cancelling the warranty and working on getting all my money back. This was the 1st attempt to file a claim and would never recommend to anybody in Tucson area.

I would give them a zero if I could. What a complete waste of time. The "service pros" that they hire are completely incompetent or over charge on their service such that the warranty is useless. I had a dishwasher break in October 2024 --it's January and still not working. On multiple calls, I asked them to send a different pro and they refused. Finally, after 4 trips the "pro" sent the ticket to another "service pro" because per AHS they weren't familiar with our brand of dishwasher---but they were when they first came out? We'll see if the other "pro" is able to fix it --he did realize that the first pro had actually put in the wrong part. Now, trying to get the microwave fixed that the first service pro made worse and because past 30 days -they want to charge another service fee, even though I had made multiple calls noting that it wasn't fixed either. I've escalated twice, it's not worth the hassle. They literally do everything they can to avoid honoring the warranty. The interesting part is that if you do a search for reviews, they are hard to find --they have managed to address any search engine from showing the customers reviews and instead highlight the paid reviews which give the company much better rating. All in all, not worth the money to have the plan. Will not renew.

This is my first time dealing with this company. My washer is not working and I called them and they sent a very nice guy out and he said, the control board is not working and he ordered the part and put it on. Yes, I was able to wash the following Saturday but only one load. When I added the second load the washer made a humming noise and all the lights came on and it stopped working. I unplugged it and tried again and the same thing happened. I called and called until finally I got a RUDE guy with a nasty attitude. I asked him why is he so rude and he said I am not rude you called. I went into the elevator and the call was cut. I called back and I spoke with a very NICE lady and she said “ the note says can’t reach customer “ which is a bit fat LIE, because I spoke to someone. I wish I could leave half of a star. POOR customer service I will cancel my order after they resolve my washer. This company is not worth it!!!

Love this company. So easy to use, whenever I have a problem with my property, I do a claim and someone is contacting me by the next day to book my appointment.

In May, 2024 I requested HVAC service. They dispatched A-US AIR COND OF TEXAS LTD (SAN ANTONIO) . No one ever came to our house to perform any type of service. When I contacted A-US AIR COND OF TEXAS LTD (SAN ANTONIO) and AHS, they told me they had actually performed service. However they were unable to produce any documentation indicating any service was performed. I wound up paying for service that was never performed. Requested HVAC service again in August, 2024. American Air Conditioning of San Antonio installed a faulty thermostat that did correct the issue, but when we tried the heat for the first time this year, it would not come on. I had to pay a second service fee to get the thermostat replaced. STAY AWAY FROM AMERICAN HOME SHIELD

I have used American Home Shield for the last 17 years and have found them to be fair and provide a good service. The price for the yearly contract keeps increasing and the Trip Charge Fee has also increased.

This company is a complete fraud. I have paid them thousands over the years for coverage for a 'home warranty.' This is a thing they offer, but do not actually provide. Today I opened a ticket for a washing machine which has steadily been growing louder and louder. After a 100.00 fee, in addition to all the fees they collect month after month, after month, it takes some days to get a contractor assigned and a 'tech' dispatched. Was this a tech? I don't think he was. I would call him an inspector, as he did absolutely nothing. Told me it is the transmission. Makes sense. Sounds like it. Go ahead and fix it. Oh, no. Must write a report and submit it to the 'warranty' company and see what they want to do. Took the day off for this. Then I get a call from the manager at the contractor to tell me that they can't diagnose the washer at all, unless it is 'moved out to a different room' while still hooked up. They need to be able to access all sides. What? I have no ability to do that. She then said that they cannot help me at all and to call American Home Shield to dispatch someone who can do what I need. Fine. But American Home Shield won't do that. They won't do anything until they have the report from the 'tech.' Fast forward to they have the report from the 'tech.' Which says not normal wear and tear, so not covered at all. They will not dispatch anyone. I am on my own. What makes it not normal wear and tear? How did they determine anything when they said that can't diagnose it without access to all sides? Thousands of dollars and an extra fee to do nothing. Thank you for giving me the runaround the whole day. Do they let you cancel? Not easy. But I'll be without coverage. I'm without coverage now! The 'coverage' isn't real! Try and get something repaired. Good luck. Oh, but don't cancel, we'll send someone else for a second opinion. For another 100.00 fee. No thank you. If American Home Shield wasn't such a scam they would be a joke.

• On 6/16/24, my freezer stopped working. I immediately submitted a claim with American Home Shield (AHS). Note that as of today, 66 days later, it still does NOT WORK!!! Not only does the freezer not work, NOW as of 8 days ago, my Fridge does NOT WORK! Both are at room temperature. My family and I have no way to store any perishable food, are forced to eat out and have thrown away hundreds of dollars of food that has spoiled. • About 7 days after the first claim was filed on 6/16, AHS hired a company called ADA to come out. At that appointment, the ADA tech said that the compressor is likely dead as there is likely a freon leak and told me that ADA will NOT WORK on my unit and not to mention this to AHS. I do not know why he said don’t tell AHS and honestly I don’t care. • It then took an additional 2 weeks for AHS to get second company out. At that appointment, Alpha (the 2nd company) said they could work on it and would order parts. I immediately called AHS and they told me that yes Alpha’s request for parts / labor to fix my fridge was approved and that I should call Alpha to find out an estimate for a date that the parts would be in. I called AHS to reconfirm because I was concerned that the same thing would happen with Alpha as it did with ADA. IT DID. • On August 10, I spoke with Alpha. They told me to call them on August 19 as that’s the likely first date the parts would come in and then we would schedule a repair date finally. • On August 12, unbeknownst to me, AHS CANCELLED Alpha (likely because they didn’t want to pay). I WAS NEVER INFORMED OF THIS and so from August 10-19 while my Fridge was starting to fail, NOTHING was done. AHS didn’t attempt to find another company to come out NOR inform me that Alpha has been fired. This alone cost me 10 days. Seriously???? • After speaking with Alpha on August 19, I called AHS again. In fact, I was on the phone for 3 hours that day (mainly listening to hold music). The first incompetent person at AHS I spoke to actually tried to reassign ADA – the first company again!!! I said to him over and over, why AHS they told me to my face that they wouldn’t work on my unit. He said not to worry that ADA would be able to help me!! Unbelievable incompetence!! • Later that day on August 19, I called AHS for the 4th time that day because I realized that allowing ADA to come out a second time would only result in another 2-3 weeks of getting nothing accomplished and I have NO REASON TO TRUST AHS. On that call, a different company was assigned me Sears. They told me don’t worry, Sears will work on built in GE Profile refrigerators. Sears called this AM the day of the appointment no less (8/21) and said, NO they do not work on built ins. This represents the 3rd company AHS tried to hire to fix my fridge that doesn’t work on the unit that I have!!!! The Sears debacle cost me at least another week! This is nothing less than gross negligence and utter incompetence on behalf of AHS!! • AHS has now identified a 4th potential company to come out. I asked the woman who set this one up – DID YOU CALL this company to find out if they work on GE Profile built in fridges? – she claimed she tried but got no answer. No appointment has been set for them to even come out nor do I have the information to call myself. When they finally do assign someone, I am going to have to do AHS’ job and call this company to find out (1) do they work on built in’s and (2) how often does AHS deny their submissions for repair due to cost. • As of today, 8/21/24, 66 days after the initial claim was submitted, I am no closer to getting my freezer fixed than I was on 6/16, my fridge is now also 100% dead, I have thrown out hundreds of dollars of food, my family and I have no fridge or freezer and are forced to eat out! • DO NOT USE American Home Shield, they only hire 4th rate companies to cheaply work on anything that is broken. They have NO customer service line, they will NOT let you speak to a manager, they outsource most of the people who answer the phone when you call – most of which have very thick accents and are hard to understand, they play games with you, they do not inform you of status changes (like when they fired Alpha). Worst home warranty company I have ever had!!!!!

I have been a client of AHS for the past 9 years. I purchased my property in July 2015 and AHS was the home warranty service provided by the seller at the time of purchase. I have continued the service with no break in payment since 2015. At the time I was pleased with their service, but over the last couple of years the customer service side has been less than responsive. This last service request has pushed me beyond the point of frustration to real anger. I know your customer service employees are limited in their ability to resolve conflict or dispute but I had yet to hear one of them reassure me - as a client for 9 years and many thousands of dollars spent - that I shpuld recieve the benefit of the doubt. They need to be able to stop reading from a script at some point and escalate to the appropriate department - in this case the Authorization authority - and allow me to resolve the dispute. I just became more furious when the poor guy said "I understand but . . . " As it stands, I have been assured that "someone" will reach out to me in the next 24-48 business hours. Unacceptable. I've submitted my complaint to the BBB for the following: "08/05 - Repair or replace a ceiling fan. Coverage denied. Claimed that a guest house on my property was not part of "covered property". American Home Shield has made covered repairs on the totality of my property - including the guest house - since the purchase of this property in July 2015. Now they are claiming that the guest house no longer qualifies because it is not "revealed" as part of my "covered property" as is not "foundationally connected" to the primary residence. That is only now an issue when I requested this one repair/replace service on 8/5/24. I paid the $100 service fee up front. Their authorization department denied my claim. They never have denied a covered service in the past when I requested service to the guest house as long as it was a covered service. I have the records to prove this. I have had no break in contract with them since the original seller purchased the plan for the sale of the property July 2015. I have read the contract. I have a copy of the contract which I will provide. They are breaking the original terms of the contract as it was established in July 2015" I will maintain my low rating until I have some resolution or decide to seek out a home warranty service that values the word and integrity of their clients. Mary

It has been 1 and 1/2 months that my air conditioning unit was broken by American home shield inspections and has not been fixed. They sent seven different opinion company to come see my unit. It's still not fixed. Every company come with different ideas and they offering me after 1 and 1/2 month. $275 to fix my AC. I was in the hospital. My wife was in the hospital they send technician to do the inspection yearly and then they broke my unit and said your coil evaporator has been broke and need to be replaced since then. Everyday I call my call goes to Philippine and they do not fix my problems I have request 17 time to speak to supervisor. I have not got any respond from the company. Every time I call customer service saying we are apologize. We know how you frustrated and we will make sure we will take care of you the next day the same the next week. The same no respond. I am taking American home shield to the court of law and then I will make sure I will put every proof I have to the social media. This company shouldn't be exist the way they treating customers. I am so frustrated with their policy and I hope the consumer affair or better Business bureau look it to this complaint. I did complain to the BBB and I will call my local congressman and attorney general office

Well, it has been 32 days, 5 visits, and 3 motors and my AC still isn't fixed. There's also now a giant 3x3' hole where my ceiling fell in due to the AC drip pan for the upstairs unit overfilling. AHS won't cover that as it is "secondary damage" despite the fact it was caused by the upstairs unit struggling to keep up with no downstairs unit for a month now in 90-degree weather. They also charged me a second service charge to have the tech look at the hole in the ceiling. Then told me it was not covered. After reporting them to the BBB they decided to refund the charge they conned me into as compensation. All bait and switch and they can translate the contract however they see fit. The technician ordered the wrong motor twice, and the one time he got the right one, he ran the ground wire on top of the unit and screwed it into painted metal so it fried the system. I'm lucky the house didn't catch fire. Meanwhile, AHS has been denying any wrongdoing, claiming the repair is on track to the BBB. Do not trust this company, they will not support you. Oh, and three different AHS employees told me the hole was covered. Fourth said it wasn't but they would review calls and if I was told it is covered, they would cover it. The escalation person admitted that I was misinformed on all four phone calls and they would not be doing anything for me. Rather, I was informed they would be disciplining the four employees. I wasn't trying to get someone written up. I just want the service I paid for to actually get done.

I carried a warranty with AHS for 10 years because I owned homes with aging AC systems. I’m 99% certain that I never made a claim that required more than my deductible to fix. My AC went out 9 days ago and it is July in Kansas which means the humidity is basically the same as the outside temperature. I have called several times each day and they are still unable to give me a timeline of when it will be fixed. The temperature is an actual health risk right now, so I’ve had to vacate my home and the humidity is murdering my hardwood floors and home office equipment. They won’t even let you talk to a supervisor when you ask. Just put you on hold for three minutes and then tell you the supervisors are too busy. You’re better off saving the monthly premium and handling your own equipment repairs

Garage Door opener broke (the springs). They are covered per the contract. Been over 30 days and NOT a single contractor with in 100 miles wants to work with AHS so they are forcing me to take a CASH-IN-LIEU offer. The offer is $170 when the CHEAPEST estimate i have is $580. AHS is stating they are only offering to pay for fraction of the cost because they aren't covering labor. NOW my contract CLEARLY states they are to pay a reasonable repair fee which include parts and labor. they are refusing... So I have to pay my $94 monthly fee. $125 service fee.... they are going to pay me $170. SOOOOO that means i lost $49 to them PLUS the $400-$600 for the repair. Tell me how that is service? So in the end it is costing me EXTRA money to have their service, not to mention the calls and frustration for the last 1.5 months. My car was trapped in the garage for 3 weeks. FYI their contract states 48 hours. It has been more than 48 DAYS. Why does the Government let companies steal money like this?

As a 20 year veteran of the real estate industry, AHS was always my first choice. I had them with several homes of my own. Unfortunately I had to use them a few times and definitely happy I had them in my corner.

I would like to express my complete dissatisfaction with the terrible service at American Home Shield. I have been a loyal customer for years with American Home Shield and once something expensive like the water heater or A/C doesn't work they find ANY excuse not to pay. Last month, I reported to American Home Shield that my A/C was not cooling off. American Home Shield sent a third party company called "Complete Air Mechanical Of Central FL" to inspect and fix my home A/C. "Complete Air Mechanical Of Central FL" arrived at my home, make an inspection and took several photographs of the coil and A/C. After the inspection "Complete Air Mechanical Of Central FL" sent a report to American Home Shield that the reason the A/C was not working was due to "Mold or Mildew" in the A/C. Based on this fact (which is a lie), American Home Shield informed me they will not cover the A/C coil replacement or labor due to "Mold or Mildew", they allegedly claim is present in the A/C coil and sent me an estimate of almost $4,500 dollars. I contacted American Home Shield to request the photographs containing the Mold or Mildew "Complete Air Mechanical Of Central FL" claims my home A/C coil had as evidence. I was informed by American Home Shield that American Home Shield did not have these photographs and to contact "Complete Air Mechanical Of Central FL" for these photographs. At the same moment, I called "Complete Air Mechanical Of Central FL" and they informed me they could not share with me the A/C coil images containing Mold or Mildew, the A/C inspection report or provide a detailed estimate to me. They told me to contact American Home Shield directly as I was a Client of American Home Shield not their Client. Furthermore, "Complete Air Mechanical Of Central FL" informed me that once they uploaded all the information online to American Home Shield, that information is gone from the "Complete Air Mechanical Of Central FL" system. Since then, I had called six (06) times to American Home Shield, spoke with 3 associates, 3 supervisors and 1 customer complain department, asking for: a. the release of the A/C coil images containing Mold or Mildew; b. the release of the A/C full inspection report; and c. a copy of the detailed estimate for almost $4,500 dollars to know what is included in the estimate they provided. To continue with the terrible service by American Home Shield, in my online login at the American Home Shield online portal, there is a disclaimer that reads under the estimate: "*American Home Shield cannot guarantee the accuracy of this estimate. For exact costs, contact the contractor." Therefore, even though I am a customer of American Home Shield and I have had paid a monthly subscription for years to American Home Shields, American Home Shield cannot guarantee the accuracy of their estimates or provide any information and proof of the alleged Mold and Mildew. After a complI would like to express my complete dissatisfaction with the terrible service at American Home Shield. I have been a loyal customer for years with American Home Shield and once something expensive like the water heater or A/C doesn't work they find ANY excuse not to pay. Last month, I reported to American Home Shield that my A/C was not cooling off. American Home Shield sent a third party company called "Complete Air Mechanical Of Central FL" to inspect and fix my home A/C. "Complete Air Mechanical Of Central FL" arrived at my home, make an inspection and took several photographs of the coil and A/C. After the inspection "Complete Air Mechanical Of Central FL" sent a report to American Home Shield that the reason the A/C was not working was due to "Mold or Mildew" in the A/C. Based on this fact (which is a lie), American Home Shield informed me they will not cover the A/C coil replacement or labor due to "Mold or Mildew", they allegedly claim is present in the A/C coil and sent me an estimate of almost $4,500 dollars. I contacted American Home Shield to request the photographs containing the Mold or Mildew "Complete Air Mechanical Of Central FL" claims my home A/C coil had as evidence. I was informed by American Home Shield that American Home Shield did not have these photographs and to contact "Complete Air Mechanical Of Central FL" for these photographs. At the same moment, I called "Complete Air Mechanical Of Central FL" and they informed me they could not share with me the A/C coil images containing Mold or Mildew, the A/C inspection report or provide a detailed estimate to me. They told me to contact American Home Shield directly as I was a Client of American Home Shield not their Client. Furthermore, "Complete Air Mechanical Of Central FL" informed me that once they uploaded all the information online to American Home Shield, that information is gone from the "Complete Air Mechanical Of Central FL" system. Since then, I had called six (06) times to American Home Shield, spoke with 3 associates, 3 supervisors and 1 customer complain department, asking for: a. the release of the A/C coil images containing Mold or Mildew; b. the release of the A/C full inspection report; and c. a copy of the detailed estimate for almost $4,500 dollars to know what is included in the estimate they provided. To continue with the terrible service by American Home Shield, in my online login at the American Home Shield online portal, there is a disclaimer that reads under the estimate: "*American Home Shield cannot guarantee the accuracy of this estimate. For exact costs, contact the contractor." Therefore, even though I am a customer of American Home Shield and I have had paid a monthly subscription for years to American Home Shields, American Home Shield cannot guarantee the accuracy of their estimates or provide any information and proof of the alleged Mold and Mildew. After a complete lack of transparency, misinformation and inaction from American Home Shield, I contacted a well-known A/C contractor from my local area and this company quoted less than half the price of what American Home Shield in combination with "Complete Air Mechanical Of Central FL" quoted me for the same exact repair, replacement and service of my home A/C. Furthermore they show me pictures and said: THERE WAS NO MOLD OR MILDEW!!!! Therefore, either the company "American Home Shield", "Complete Air Mechanical Of Central FL" or "both companies" together, want to take advantage of me as a customer one more time. For the lack of transparency of both companies until now, it gives the irrefutable impression that these companies are running a "FRAUD scheme"!!!!!!!!

I had service on my garage door that was not opening. Under the plan it states that springs are covered under warranty. I was charged for one spring and technician kept coming back stating that this needed replaced, and even referred to himself as "sounding like a used car salesman," b/c of all the padding he was doing of "what needed fixed." It ended up costing me over $1500 to get repaired. I had no clue what the total was until I was presented with the total bill and shock of it. I will not be renewing based on this one experience. I feel I was taken advantage of by the company who was sent to fix the garage door.