American Home Shield: Read 34,360 User Reviews From Real Homeowners

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DANIELLE Cleveland, OH

American Home Shield hardly covers anything. Too many stipulations in the contract as to what is covered and what is not. They charge $100 for someone to come out, why am I paying American Home Shield monthly then? We recently had issues with our old AC unit. The contractor they sent out said American Home Shield would cover $3000 towards a new one if they installed it. We wanted to use a different contractor so that it would cost much less money for us out of pocket, but American Home Shield refused to to pay more than $230–yet they would cover $3000 if we used their contractor that they sent that wanted to charge us a lot of money??

1 year ago

Reply from American Home Shield

Danielle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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ROSEMARY Raleigh, NC

I liked that someone wad here in a few days to service my HVAC unit. The tech found the problem right away, fixed it & was gone within an hour. Great experience.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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MONICA Clover, SC

The company Elite Air that was sent out to do a check on HVAC unit wasn't very professional. He did not use booties to come into my house (made him take his shoes off) and he used foul language in my house! This was very disrespectful to me & I was shocked to hear the "F" bomb from him among other words! Never send this guy here again!!!!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Steve Husted Myrtle Beach, SC

It would be nice if AHS was more involved we are the customer they make no effort to reach out ever.. follow up to see how everything is going. If happy with results if we need anything Nothing no effort I had to call 6 times in a day to get help and to see next steps and what to expect no communication at all..

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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DORIS Franklin, PA

It was good, the only problem I have is I am hard of hearing and sometimes talking with someone with a strong accent make it hard for me to understand what they are saying. Otherwise it was good to go.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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ROBBY Sandia, TX

Usually AHS is very responsive and gets things fixed at a decent time frame, exceptions of A/C problems in the future. Right now I’m having hot water heater issues and it’s been almost a month and I’m still waiting on AHS to contact me on what my options are. It’s a great home warranty to have, but I think on somethings it should be more customer friendly and not having to continue to call to check status’s of problems that need to be repaired

1 year ago

Reply from American Home Shield

Robby, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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DAGMAR Las Vegas, NV

From my entry on the computer to the reply which company would be taking care of our AC problem it was a pretty fast. From AHS to the AC company A&R everything went well.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Jeffrey Brockman Richmond, VA

When I joined in 1995, I paid $300/year, and service calls were $25. I'm paying three times that now! I have usually received pretty good service, as long as they don't send inexperienced technicians.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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JAMES Tolleson, AZ

It’s a great service but prices go up every year. They are quick to respond and to get a service out to you, sometimes they don’t cover what they say but overall I’m pleased with the service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Maggie Rangel San Antonio, TX

The work I have requested has been completed with out issue. Although for our AC it took 3 request to finally fix the problem. But that not American Home Shield.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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KIM Bonney Lake, WA

AHS has given me peace of mind. Our home is 22+ years old now and components are failing. I’ve put in 7-8 work orders and had work performed and been pleased with all.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Robyn Didelot Sarasota, FL

I would never recommend AHS to any of my friends or family! It's basically impossible to get anything replaced even when it's past it's prime and difficult to get the parts. I was having issues with my 17 year old AC. They assigned me with a company who I was absolutely thrilled with. He called me back witin 20 minutes of my filing on a Saturday night. He came the next morning, a Sunday, at 9:00 am. Of course the noise I was hearing the night before stopped. He waited for 2 hrs when it finally acted up and he knew immedialtey what the problem was and fixed it. He said my AC is old and you can no longer buy the freon it takes which I already knew from my neighbors. When I was having issues a few months later I wanted him to come back as he was now considered my AC person. I had had him come and do an annual service cleaning. I called and fought tooth and nail and was able to get him assigned to me. But then they offered some bogus 50% Off Upgrade your AC. When I tried to schedule it, first, the guy didn't even know what I was talking about. Finally he transsferred me to the AC department and they knew a little bit about it. I told them I wanted the AC person who had been here twice previously and they refused and said it wasn't possible. When I called my AC guy he didn't even know about the program which means they were only using specific ones and not giving every AC company an opportunity. They sent some AC company thats over 90 miles away from me. Some young girl showed up and I started explaining to her about the program and certain things that needed to be done since I live in a Condo and she said all she knew is she was to come and take pictures. No technician, no one that knew anything about AC's. Then I waited 4 weeks for any type of correspondence or estimate. When I finally did get it, it was just an email with a price. A price by the way that was almost double of the estimate I got from the AC guy who I wanted to use and had come out previously. So not only almost double the price, but no 50% off anywhere. In fact, no discount whatsoever!!! Total BS and a ripoff.

1 year ago

Reply from American Home Shield

Robyn, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 18th, 2023

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LISA Tucson, AZ

The service people dont help in telling you the dimensions of appliances ....etc. I thought that AMS would get the right appliance size ..... how am I suppose to know the correct size. The people who delivered the appliance were rude endnote helpful Lisa

1 year ago

Reply from American Home Shield

Hi Lisa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide the correct AHS property address.

Apr. 14th, 2023

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SHERRI Pittsburgh, PA

The request for service is not done in a timely manner. I paid the $75.00 to have my air conditioner looked at. The job was coded wrong, and my a/c is still not fixed. I have breathing problems and need the a/c as the weather is warming up. I've voiced my dissatisfaction to no avail. So now I have to pay another 75.00to have someone come out to look at it when it should have been fixed right in the 1st place. I've had this warranty every since I purchased my home 4years ago and it's not worth the money the seller paid for it and I continue to pay every month.

1 year ago

Reply from American Home Shield

Sherri, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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ANAND McKinney, TX

1. My refrigerator stopped making ice and dispensing water. 2. Ice was accumulated inside and outside of the refrigerator wall. 3. Refrigerator making different weird sounds Service contractor examined the refrigerator and found these issues cannot be repaired. As per the contract if issues are not repairable, new refrigerator will be provided. But the claim is denied and I was told these are cosmetic issues. To me these are direct functional issues!

1 year ago

Reply from American Home Shield

Anand, Thank you for letting us know about your concerns regarding your appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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JAMES Kent, WA

you raised the price $250 on my tiny house. I have been a costumer since at least 1994 with one or more of my houses. it's pretty outrageous to raised the price that much in one year!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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CAROL Hattiesburg, MS

Ease of getting appointments Most of the time, I was connected to representatives I could understand; however there were a few that weren’t as clear.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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RICHARD

Ice maker was replaced, broke a2 months later. Have to open a new ticket and pay $85. Still don't have a working ice maker. Shower spout replaced but not sealed to wall. Was told that is cosmetic. Leaving tickets for super urgent. Once settled in house will terminate service.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Mickey Atkinson Northport, AL

I have been with American Home Shield for 24 years. This company knocks it out of the park. They have never let me down. I would recommend this company.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Aerial Williams San Antonio, TX

Likes: Easy access to reliable and credible services. Also the lower onsite fee when contractors arrive to assess the claim. Dislikes: Coverage is extremely limited for $80/month and having a no claims.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Christina M Sciacca

American Home Shield is not prompt in getting issues resolved. Especially when it has come to my washing machine. I have been without a washing machine for a month due to AHS sending 3 different companies to diagnose the issue. The last company has said they can resolve the issue, and it has now been 2 weeks since their diagnosis. I am beyond frustrated, and now I will be replacing my washing machine, due to the lack of urgency and attention to resolution. AHS has been very poor in the follow up for this issue,

1 year ago

Reply from American Home Shield

Hi Christina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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LISA Searcy, AR

The professionalism of the staff has been beyond any interact that I’ve had with any company. The rates of their plan are affordable. The coverage is excellent

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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JANE Columbia, SC

AHS is way overpriced and their coverage has shrunk. So often what is wrong with an appliance isn’t covered. There was a substantial increase with this latest contract and I’m paying almost $80 per month, which is outrageous. The service techs are always nice and helpful and knowledgeable, but sometimes they don’t come very quickly.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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MELANIE Virginia Beach, VA

I have been a customer for over 15 years, and had recommended your warranty to all my family and friends. Currently, I have a policy on my home and my father's home. However, over the last few years I have been displeased with your customer service. The outsourced customer service does not know how to effectively handle issues beyond what their script supports. Your company needs a tier structured customer service that can can assist with more complicated issues. I feel that your company is going to lose your long standing customers, because alot of us are displeased. Just read your reviews. Mel A

1 year ago

Reply from American Home Shield

Hi Melanie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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ANTHONY Fort Lauderdale, FL

I was under the understanding that if I have an appliance that can't be repaired it would be replaced. at no cost to me. That is clearly not correct. I have a hot water heater that due to to wear and tear had to be replaced. There was a $520.00 fee that I needed to pay for the hot water heater to be replaced. I have been an AHS customer for many years. The first appliance that couldn't be repaired but had to be replaced. I was told only a partial of the replacement would be covered I had to pay $520.00. Not feeling like AHS owns up to what they advertise or sell. Not sure if I want to continue to be a customer. When I first became a customer it was $45.99 a month now it's $69.99 a month but still with the $100.00 service fee.

1 year ago

Reply from American Home Shield

Hi Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Tim Carter Las Vegas, NV

American Home Shield has been great! We had a problem with our heating system and they sent out the right people, until it was fixed. Thank you so much.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Bob Hall

We just had a high-efficiency furnace replace by AHS. They had a top-notch contract company do the work and the company did an outstanding job. We were very pleased.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Keith Dallas, TX

The price per month and per visit has increased by $30 I’m paying over $100 a month, without using your services. I have two accounts with you. One is my house on Farrar St. and the other is my son’s home (he is disabled). I have been with American Home Shield for a long time, but the price is caused me to look for another company.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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JAMES

So far everything has gone well. The replacement microwave is temporarily out of stock and it looks like it won't be available until May 1st and the shopping Email says it only good for 21 days which is about a week short.

1 year ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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CRM Decatur, GA

Not finding that a lot of things are covered that have broken in my home over the time I’ve had AHS. I purchased the service for no big ticker shocks but on several times. Not covered is what I’ve gotten. When I compare what I’ve paid in monthly premiums and service calls, I don’t think I’m ahead or saving money. Will not be renewing this year and will just work on a home savings plan to handle the items I’m sure will come up with a 16 year old home.

1 year ago

Reply from American Home Shield

Hi CRM, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Gabby Pena Atlanta, GA

I like the response time and the ability to get most things fixed. I don’t like not being able to select someone we prefer and not knowing exactly what is covered for each system they claim to cover.

1 year ago

Reply from American Home Shield

Hi Gabby, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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LESLIE Roseville, CA

I have been a customer for over 30 years. You have been a God send as a single mother then when my husband had a stroke. You have excellent customer services.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 31st, 2023

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DENNIS Summerville, SC

AHS has supplied very good service. Their appliance Tech was quite knowledgeable. While their communications are frequent, sometimes the info is too brief. Otherwise I'm good.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Steven Howard Hurst, TX

It was easy to request the service, but I had to contact the repair company for an appointment. They came out and determined the issue and ordered the part. It took about 10 days for the part to show up and get it installed

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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CATHY Dearborn, MI

It is unfortunate that American Home Shield (like most insurance companies), won't approve much of anything that needs to be repaired or especially replaced. They charge a $100 fee for any repair company to come out and then only pay for the minimum to repair. The repair companies charge elevated prices to the insurance company and the consumer ends up paying more than if they just hired the repair themselves.

1 year ago

Reply from American Home Shield

Hi Cathy, Thank you for bringing this issue to our attention. I would be glad to speak with you to further assist. Please provide your AHS contract number.

Apr. 5th, 2023

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Brianne K. Gaylor Phenix City, AL

Poor customer service, poor vendor resourcing, poor follow-up. Rarely am I on hold for less than 20 min each call and rarely am I transferred less than 4 times after getting through to a representative. Very bureaucratic policies for handling failing appliances. We’ve called repeatedly to remove a vendor from the list of options and they continue to assign the same vendor and refuse to let us change it. This has been going on for almost two years, we’ve been with AHS for over 8 years and it just keeps getting worse. We will be changing insurance companies as soon as the current work order is resolved.

1 year ago

Reply from American Home Shield

Brianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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JOANN Mars, PA

The service was excellent! The repairman was on time, courteous, knowledgeable and very efficient ! My one issue, no weekend service. It was quite cold and I had no heat!

1 year ago

Reply from American Home Shield

Hi Joann, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Mike Powell Sierra Vista, AZ

Replaced my 28-year-old dishwasher with a new one. I liked that I could choose from several brands and price points. The one I chose only cost me the original service fee.

1 year ago

Reply from American Home Shield

Hi Mike, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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ERNEST Myrtle Beach, SC

My problem with American Home Shield had to do with my water heater. They were terrible in handling that request, which is why I gave them three stars instead of four or five. The other times they were actually pretty good. But the water heater left a very bad taste for me.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Andrew Bulfer Lynnwood, WA

Coverage is extensive, requests are promptly addressed and no flack is given when you make a request. I highly recommend this company for home warranties

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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CAROLE The Villages, FL

Excellent service. Had someone out a day later to fix our dishwasher. The repair person was very good and personable. Thank you. Service was awesome!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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CARMEN Grosse Pointe, MI

I liked how fast my claim was resolved. I was contacted immediately by the contractor. He was professionally and completely the job in a timely manner.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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PETER Melbourne, FL

Schedule: time from “I have a problem call” to “problem resolved” was very reasonable. Cost: Very reasonable Courtesy/skill: Louis was very professional

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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LINDA Colorado Springs, CO

Problems are resolved by the companies they choose to provide the services. I have been happy 95% of the time. That is why I continue maintaining my account with them.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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JOHN Reno, NV

I opted to shop locally and receive a reimbursement check. I appreciate having that option. Also liked receiving info relating the progress of this service request.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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DONALD TRUMP

i've already told you clowns this but i'll say it again - you have people working for you who do NOT understand english or know how to respond properly . ME: Can you look up old records based on who offered service YOU: I like turtles. That's almost a direct f'n translation. It's so bad, that when i call, when i'm convinced the person on the other side isn't all there (it takes seconds to determine this, after asking a simple question), I just hang up and hope to get someone who knows english and how to answer questions. Please...please stop doing that to your customers and those poor CSR's. Don't employ someone who can't speak the language you are supporting in! Pro tip, This isn't a rayciss rant. The person on the other line needs to be able to support the language of business. That could be [language] from [country] and this will still apply!

1 year ago

Reply from American Home Shield

Donald, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Tyler Howell NLE

AHS Claim #: 202716558 Purchased home warranty through American Home Shield when we purchased our home in 2022. Submitted 3 claims for our Rheem water heater - first two issues were resolved with a band-aid of a solution. On our latest claim American Home Shield is denying our warranty claim, asserting that our water heater is not working due to a manufacturing defect. AHS's service tech had been working with Rheem to process the warranty, and it was this tech who made the determination that the issue was a manufacturing defect. Upon contacting Rheem ourselves, a Rheem rep sent us an email stating that they could not confirm or deny that it was indeed a manufacturing defect. Further, AHS's contract states that a product can only be deemed to have a manufacturing defect if determined by the Consumer Product Safety Commission, similar regulatory entity, the manufacturer or distributer has issued a warning, recall or determination of defect. AHS's stance is that they are taking the service tech "for his word" that it is a manufacturing defect. I'm not a lawyer, but i don't think that their contracts language leaves room for the tech to make the determination of a manufacturing defect. We've been without water for a month while AHS has drug their feet on this claim. The water heater itself is only 3 years old, and now we're basically being told, "sorry, you're going to pay to replace a 3 year old unit". Beware of using their services for home warranty claims. They sell you on the idea that you will be covered in these events, but in our experience it feels like they are taking every possible step to avoid providing the service they advertise to their Customers.

1 year ago

Reply from American Home Shield

Tyler, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Aredell Roundtree II Hazel Crest, IL

I liked that I was able to call in with my issue and it was covered under my plan. Scheduling a technician was easy and the amount of communication was great.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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MELODY Pooler, GA

Harrable service. I requested something to be done in December 2022. Paid for the service to get done. After I stopped paying my monthly fees in February and they started calling every other day trying to get there money, was I able to get it fixed. They say they pushed my case up to a supervisor and that person will be contacting me and noone ever contacted me. My contract says with plumbing if it's over $1000 I would have to pay out of pocket. My service was no where near that much to fix but I had to pay Moriarty of the cost to fix and if you count the $125 you have to pay for then to even come out to access the problem I really paid for the whole thing to get fixed so what's the point of having them. This Company is a waste of money and they don't live up to there word. If I could give a negating I would have. Nothing good came out of having this service.

1 year ago

Reply from American Home Shield

Melody,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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ROYCE Houston, TX

Company sent a professional. He checked to make sure what was wrong with the washer, got the part needed and was done in 30 minutes. A great service!!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

American Home Shield Reviews