American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Linda Schultz

Fast service at a reasonable price excellent repairmen who know how to fix it fast and correctly.

5 years ago

Reply from American Home Shield

Hi Linda,
I hope you continue to enjoy the prompt and professional service American Home Shield provides!

Apr. 6th, 2020

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Verified Customer

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Vernon Kincaid

Like the service only thing that concern me was the out of pocket cost for the Hot Water Heater

5 years ago

Reply from American Home Shield

Hi Vernon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2020

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Verified Customer

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Dissatisfied Customer

After 16 years with them they raised my rates from $62 a month to $109 a month as I 'used them too many times.' Wow! So I dropped them. Potential customers should be aware of this.

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and get the issue resolved.

Apr. 2nd, 2020

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Verified Customer

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Scott

Quick and courteous repairs and service calla. Great product replacements when necessary.

5 years ago

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Megan Zimmerman

Quality of technicians, excellent customer service, easy to submit service request

5 years ago

Reply from American Home Shield

Hi Megan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

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Verified Customer

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Rachel

It was easy to cqll in my request when my heater stopped working. Someone was out the next day.

5 years ago

Reply from American Home Shield

Hi Rachel,
We strive to provide you with fast and efficient service solutions. We hope you continue to enjoy!

Apr. 2nd, 2020

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Verified Customer

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Jennifer

I give this home warranty company high ratings for their fast response to my home repair needs!

5 years ago

Reply from American Home Shield

Hi Jennifer,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs.

Apr. 2nd, 2020

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Verified Customer

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Brenda Gray

Being able to go online to create a claim has easy and does speed up the process.

5 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Andre

Great service, make sure customers are taken care of and also while doing it in a timely manner

5 years ago

Reply from American Home Shield

Hi Andre,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 23rd, 2020

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Verified Customer

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Christine Kludt

The contractors that AHS have signed with them seem, at this time, to be very good.

5 years ago

Reply from American Home Shield

Hi Christine,
I hope you continue to enjoy the contractors American Home Shield provides!

Mar. 24th, 2020

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Verified Customer

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Dave

I've had 2 claims with AHS and both have been covered. Incredible customer service.

5 years ago

Reply from American Home Shield

Hi Dave,
We are pleased to hear about both claims that were covered. Also, we hope you continue to have a great experience as we continue strive to provide you with the best team of contractors.

Mar. 23rd, 2020

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Verified Customer

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Jimmie Grisanti

Convenient,professional and qualified service. We love Rueben our service professional__

5 years ago

Reply from American Home Shield

Hi Jimmie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience with Rueben. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Mamta

I called for my counter top stove not working. Service was provided within reasonable time.

5 years ago

Reply from American Home Shield

Hi Mamta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Verified Customer

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Nicki

They cover what they say and use skilled professionals who get it right the first time.

5 years ago

Reply from American Home Shield

Good afternoon Nicki,
We hope you continue to enjoy the prompt and professional contractors AHS provides!

Mar. 24th, 2020

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Verified Customer

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Toney Howell

Because they do a great job, covering your needs, when you're in need for help with repairs.

5 years ago

Reply from American Home Shield

Hi Toney,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us about the repairs that were completed. As we move forward we hope you continue to enjoy the contractors we provide!

Mar. 23rd, 2020

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Verified Customer

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Carlos

Timely, covered fixes, cost. Service is usually quick and thoroughly diagnosed.

5 years ago

Reply from American Home Shield

Carlos,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Helen Williams Perkins

Have the best plan and best contractors American Home Shield always honor what they say

5 years ago

Reply from American Home Shield

Helen,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Idella Thompson

I have had to use them many times and I was completely satisfied with every step of the way

5 years ago

Reply from American Home Shield

Idella,

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Karen Rottman

Have had Two years now, they have come thru each time we have notified of a problem.

5 years ago

Reply from American Home Shield

Karen,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Kathleen

Sometimes we've had to wait longer than what we feel is reasonable but overall we are happy with them

5 years ago

Reply from American Home Shield

Kathleen,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Patricia Hill

AMS has been very good to me since purchasing an older house. I highly recommend the service.

5 years ago

Reply from American Home Shield

Hi Patricia,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 17th, 2020

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Verified Customer

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Richard & Renee Marlar

We have used them for approximately 15 years and they have always been professional and dependable

5 years ago

Reply from American Home Shield

Hi Richard&Renee,
Your patronage for the past 15 years is more than appreciated! We hope you continue to enjoy your American Home Shield coverage.

Mar. 17th, 2020

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Verified Customer

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Richard Yuhas

They handled my issue as expected. I am thankful they offer the services that they do.

5 years ago

Reply from American Home Shield

Hi Richard,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Mar. 17th, 2020

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Verified Customer

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Theresa Wilson

The last service person was excellent and very professional. Was very satisfied.

5 years ago

Reply from American Home Shield

Theresa,
Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Wendy Courogen

Prompt, professional, quality of work. We love AHS. Have used them for 6 years.

5 years ago

Reply from American Home Shield

Wendy,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Joanne Stevens

they are the best the timely service the professionals they use to service you are all top quality

5 years ago

Reply from American Home Shield

Hi Joanne,
We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2020

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Verified Customer

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John

I question the value of AHA. Monthly fee keeps going up and service fees go up. Plus the providers keep finding reason to deny service.

5 years ago

Reply from American Home Shield

Hi John,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

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Verified Customer

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Danny

Great service. Took care of all my problems at no additional cost just as advertised.

5 years ago

Reply from American Home Shield

Hi Danny,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide!

Mar. 4th, 2020

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Verified Customer

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Michelle Vazquez

Great coverage and service!! Would definitely recommend to anyone looking for home warranty.

5 years ago

Reply from American Home Shield

Hi Michelle,
Your American Home Shield feedback is more than appreciated! We hope you continue to enjoy the customer service we provide and recommend AHS to others!

Mar. 5th, 2020

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Verified Customer

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Michele Smith

They provided excellent service in a timely manor. The workers were very friendly and professional.

5 years ago

Reply from American Home Shield

Hi Michele,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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David Roberts

they are very good and do what they say , the people they choose to do the work are well qualified.

5 years ago

Reply from American Home Shield

Hi David,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the technicians we provide!

Feb. 26th, 2020

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Verified Customer

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Olga Roper

I like their easy website to request service and have honored replacements when needed.

5 years ago

Reply from American Home Shield

Hi Olga,
It is pleasure to read about your experience and the ease of use with the online portal. I hope you continue to enjoy AHS and the coverage we provide!

Feb. 26th, 2020

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Verified Customer

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David Smith

Called one day and our garage door opener was fixed the next morning. Thank you very much.

5 years ago

Reply from American Home Shield

David,
We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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Susan Wurtz

Very helpful and response is quick the people I talk to are very pleasant and understanding

5 years ago

Reply from American Home Shield

Susan,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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Robert Trout

quick response and professional service The service person was polite and very knowledgeable

6 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

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Verified Customer

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Bonnie

Because they always do what is needed to fix my issues when I call in a problem.

6 years ago

Reply from American Home Shield

Hi Bonnie,
Your feedback is more than appreciated at American Home Shield and we hope you continue to enjoy the contractors we provide!

Jan. 17th, 2020

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Verified Customer

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Douglas Thompson

no problems when I call they are on top of it. They are making sure customers are happy.

6 years ago

Reply from American Home Shield

Hi Douglas,
Your feedback is more than appreciated at American Home Shield and we hope you continue to enjoy a great customer service experience !

Jan. 17th, 2020

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Verified Customer

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Linda S Wagner

Very prompt and professional.Very timely with service. Customer service is excellent.

6 years ago

Reply from American Home Shield

Hi Linda,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 17th, 2020

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Verified Customer

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Ron Thompson

Even though we've had only a few problems, the response was quick with quality repair people!

6 years ago

Reply from American Home Shield

Hi Ron,
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.

Jan. 3rd, 2020

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Verified Customer

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Loretta Maxwell

I have been with them for more than six years and when I need service I get it right away

6 years ago Edited January 10, 2024

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Verified Customer

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Wayn

Normally, very consistent in handling customer needs, except when inundated with calls.

6 years ago Edited January 10, 2024

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Hope

A great company to have when your appliances break or not working. Sometimes the day and times be a long wait for an appointment.

11 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Ant Banks

I would give 0 stars if possible! Set up a repair on December 2nd to have my dryer looked at, on December 6th the repair technician came out said he knew the issue and would order parts. Come the end of December still no contact from repair company and when reach out I’m told parts are on order. I wait another 2 weeks and reach out and told the same thing “parts are on order” so I give it another 2 weeks and this time I request to cancel my warranty or give me a different company to fix my dryer. Long story-short there are no other companies they contract with and try to reorder parts after 2 months. I ended up cancelling the warranty and working on getting all my money back. This was the 1st attempt to file a claim and would never recommend to anybody in Tucson area.

1 year ago

Reply from American Home Shield

Hi Ant, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 5th, 2025

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Kimberly Frye

I would give them a zero if I could. What a complete waste of time. The "service pros" that they hire are completely incompetent or over charge on their service such that the warranty is useless. I had a dishwasher break in October 2024 --it's January and still not working. On multiple calls, I asked them to send a different pro and they refused. Finally, after 4 trips the "pro" sent the ticket to another "service pro" because per AHS they weren't familiar with our brand of dishwasher---but they were when they first came out? We'll see if the other "pro" is able to fix it --he did realize that the first pro had actually put in the wrong part. Now, trying to get the microwave fixed that the first service pro made worse and because past 30 days -they want to charge another service fee, even though I had made multiple calls noting that it wasn't fixed either. I've escalated twice, it's not worth the hassle. They literally do everything they can to avoid honoring the warranty. The interesting part is that if you do a search for reviews, they are hard to find --they have managed to address any search engine from showing the customers reviews and instead highlight the paid reviews which give the company much better rating. All in all, not worth the money to have the plan. Will not renew.

1 year ago

Reply from American Home Shield

Hi Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Yvonne

This is my first time dealing with this company. My washer is not working and I called them and they sent a very nice guy out and he said, the control board is not working and he ordered the part and put it on. Yes, I was able to wash the following Saturday but only one load. When I added the second load the washer made a humming noise and all the lights came on and it stopped working. I unplugged it and tried again and the same thing happened. I called and called until finally I got a RUDE guy with a nasty attitude. I asked him why is he so rude and he said I am not rude you called. I went into the elevator and the call was cut. I called back and I spoke with a very NICE lady and she said “ the note says can’t reach customer “ which is a bit fat LIE, because I spoke to someone. I wish I could leave half of a star. POOR customer service I will cancel my order after they resolve my washer. This company is not worth it!!!

1 year ago

Reply from American Home Shield

Hi Yvonne, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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George

Love this company. So easy to use, whenever I have a problem with my property, I do a claim and someone is contacting me by the next day to book my appointment.

1 year ago

Reply from American Home Shield

Hi George, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 12th, 2024

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Christopher Todd

In May, 2024 I requested HVAC service. They dispatched A-US AIR COND OF TEXAS LTD (SAN ANTONIO) . No one ever came to our house to perform any type of service. When I contacted A-US AIR COND OF TEXAS LTD (SAN ANTONIO) and AHS, they told me they had actually performed service. However they were unable to produce any documentation indicating any service was performed. I wound up paying for service that was never performed. Requested HVAC service again in August, 2024. American Air Conditioning of San Antonio installed a faulty thermostat that did correct the issue, but when we tried the heat for the first time this year, it would not come on. I had to pay a second service fee to get the thermostat replaced. STAY AWAY FROM AMERICAN HOME SHIELD

1 year ago

Reply from American Home Shield

Dear Christopher, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Gary Aylor

I have used American Home Shield for the last 17 years and have found them to be fair and provide a good service. The price for the yearly contract keeps increasing and the Trip Charge Fee has also increased.

1 year ago

Reply from American Home Shield

Hi Gary,
Your feedback is greatly appreciated!

Nov. 6th, 2024

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James

There choice for HVAC contractor is unacceptable. Reported an AC problem early on a Monday. The contractor could not get to me until Wednesday late. In essence 3 wasted days. Then the problem was misdiagnosed. Also, it took 6 days to get the misdiagnosed part. Then it 2 days to get the tech out. 11 days in 100° weather. Then 1½ weeks later it failed again. Turns out the tech didn't do a leak check which would have told him there was a coil leak. Then, AHS charged me $1400 for the repair, even though it's a $15,000 lifetime for my policy. They called it a "modification" so only $1000 of the $2400 was covered. Sketchy. There's more due to a plumbing issue, but that hasn't been resolved yet. I do not recommend AHS.

1 year ago

Reply from American Home Shield

Hi James, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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john truesdell

This company is a complete fraud. I have paid them thousands over the years for coverage for a 'home warranty.' This is a thing they offer, but do not actually provide. Today I opened a ticket for a washing machine which has steadily been growing louder and louder. After a 100.00 fee, in addition to all the fees they collect month after month, after month, it takes some days to get a contractor assigned and a 'tech' dispatched. Was this a tech? I don't think he was. I would call him an inspector, as he did absolutely nothing. Told me it is the transmission. Makes sense. Sounds like it. Go ahead and fix it. Oh, no. Must write a report and submit it to the 'warranty' company and see what they want to do. Took the day off for this. Then I get a call from the manager at the contractor to tell me that they can't diagnose the washer at all, unless it is 'moved out to a different room' while still hooked up. They need to be able to access all sides. What? I have no ability to do that. She then said that they cannot help me at all and to call American Home Shield to dispatch someone who can do what I need. Fine. But American Home Shield won't do that. They won't do anything until they have the report from the 'tech.' Fast forward to they have the report from the 'tech.' Which says not normal wear and tear, so not covered at all. They will not dispatch anyone. I am on my own. What makes it not normal wear and tear? How did they determine anything when they said that can't diagnose it without access to all sides? Thousands of dollars and an extra fee to do nothing. Thank you for giving me the runaround the whole day. Do they let you cancel? Not easy. But I'll be without coverage. I'm without coverage now! The 'coverage' isn't real! Try and get something repaired. Good luck. Oh, but don't cancel, we'll send someone else for a second opinion. For another 100.00 fee. No thank you. If American Home Shield wasn't such a scam they would be a joke.

1 year ago

Reply from American Home Shield

Contract is cancelled and in BBB Legal.

Sep. 25th, 2024

American Home Shield Reviews