American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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b. townsell Sumter, SC

The customer service was excellent with friendly and timely followups to questions.

5 years ago

Reply from American Home Shield

Hi B. Townsell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 28th, 2020

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Verified Customer

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Vickie Sanders

my service was so fast, hoping it worked, have not had to cut air back on yet...

5 years ago

Reply from American Home Shield

Hi Vickie,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 20th, 2020

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Verified Customer

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Yvelda Woods

Great customer service, prompt. I called one evening and they were here the next day.

5 years ago

Reply from American Home Shield

Hi Yvelda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

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Verified Customer

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Alan

They do as they say they will do. Arrived on time did the job all within the expected time frame.

5 years ago

Reply from American Home Shield

Hi Alan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

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Verified Customer

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Jennifer Tapia

Friendly, prompt, and professional service. Companies contracted have all been great.

5 years ago

Reply from American Home Shield

Hi Jennifer,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Queneisha scott

They did everything in a timely manner. I didnt get the run around when I came to getting covered.

5 years ago

Reply from American Home Shield

Hi Queneisha,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

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Verified Customer

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Issa saba

Fixed the problem with no hassle .customer service was happy to help me with my problem

5 years ago

Reply from American Home Shield

Issa,
We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 17th, 2020

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Verified Customer

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Natalie

Easy to use, fairly affordable, took the vendor a little longer to connect for repair, but they came through

5 years ago

Reply from American Home Shield

Hi Natalie,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs.

Apr. 17th, 2020

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Verified Customer

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martin vaca

all claims get resolved within 48 hours, all companies that show up are very proffessional

5 years ago

Reply from American Home Shield

Martin,

I am glad to hear all of your experiences have been pleasant. We look forward to a strong business relationship with you.

Apr. 17th, 2020

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Verified Customer

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Frank Taylor

Quick quality work my repairs were done in a very timely fashion and customer service was awesome!!

5 years ago

Reply from American Home Shield

Hi Frank,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 17th, 2020

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Verified Customer

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Kristen Raymond

The warranty did exactly what we needed and expected'covered our issue and got it resolved!

5 years ago

Reply from American Home Shield

Hi Kristen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2020

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Verified Customer

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P Patterson

Responded quickly, professional, explained exactly what the problem was and how he rectified it.

5 years ago

Reply from American Home Shield

P Patterson,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 17th, 2020

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Verified Customer

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Anonymous

Many major repairs or major appliance replacements are not just a copay fee but involve hundreds or thousands of dollars as your part of the bill

5 years ago

Reply from American Home Shield

Thanks for sharing your feedback. There are some repairs or replacements that will have an out pocket cost and we apologize for that. The positive of that is that not every repair or replacement will. Please continue to provide your feedback as we will continue to work to improve. Take Care.

Apr. 17th, 2020

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Verified Customer

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Mary

It's easy to file a claim and the service technicians they send out are very professional.

5 years ago

Reply from American Home Shield

HI Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2020

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Verified Customer

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Mike Royal

Honest, dependable, straight forward when dealing with customers and their problems.

5 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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joe wooten

your response is usually very good. The Sears tech who was sent to repair our oven was very good

5 years ago

Reply from American Home Shield

Hi Joe,
We are pleased to hear about your AHS experience with Sears and hope you continue to enjoy!

Apr. 17th, 2020

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Verified Customer

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Sandra Rosque

Very responsive, sent multiple service repair companies until problems resolved.

5 years ago

Reply from American Home Shield

Hi Sandra,
Our technicians strive to respond to your home repairs within needs within a timely manner. I hope you continue to enjoy!

Apr. 17th, 2020

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Verified Customer

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Wall

They don't care about your property being destroyed. I paid a total of$ 250.00 for repairs to be done on my washing machine. America home shield took my money and got no repairs done to my washing machine.

5 years ago

Reply from American Home Shield

Wall,

Thanks for providing your feedback. I hate to hear that you were not satisfied with your experience with us and I would like to change that if at all possible. Please respond with your full covered property address or contract number and I will follow up with you from there.

Apr. 17th, 2020

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Verified Customer

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Vernon Kincaid

Like the service only thing that concern me was the out of pocket cost for the Hot Water Heater

5 years ago

Reply from American Home Shield

Hi Vernon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2020

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Verified Customer

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Linda Schultz

Fast service at a reasonable price excellent repairmen who know how to fix it fast and correctly.

5 years ago

Reply from American Home Shield

Hi Linda,
I hope you continue to enjoy the prompt and professional service American Home Shield provides!

Apr. 6th, 2020

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Verified Customer

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Dissatisfied Customer

After 16 years with them they raised my rates from $62 a month to $109 a month as I 'used them too many times.' Wow! So I dropped them. Potential customers should be aware of this.

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and get the issue resolved.

Apr. 2nd, 2020

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Verified Customer

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Scott

Quick and courteous repairs and service calla. Great product replacements when necessary.

5 years ago

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Rachel

It was easy to cqll in my request when my heater stopped working. Someone was out the next day.

5 years ago

Reply from American Home Shield

Hi Rachel,
We strive to provide you with fast and efficient service solutions. We hope you continue to enjoy!

Apr. 2nd, 2020

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Verified Customer

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Brenda Gray

Being able to go online to create a claim has easy and does speed up the process.

5 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Jennifer

I give this home warranty company high ratings for their fast response to my home repair needs!

5 years ago

Reply from American Home Shield

Hi Jennifer,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs.

Apr. 2nd, 2020

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Verified Customer

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Megan Zimmerman

Quality of technicians, excellent customer service, easy to submit service request

5 years ago

Reply from American Home Shield

Hi Megan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

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Verified Customer

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Andre

Great service, make sure customers are taken care of and also while doing it in a timely manner

5 years ago

Reply from American Home Shield

Hi Andre,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 23rd, 2020

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Verified Customer

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Christine Kludt

The contractors that AHS have signed with them seem, at this time, to be very good.

5 years ago

Reply from American Home Shield

Hi Christine,
I hope you continue to enjoy the contractors American Home Shield provides!

Mar. 24th, 2020

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Verified Customer

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Dave

I've had 2 claims with AHS and both have been covered. Incredible customer service.

5 years ago

Reply from American Home Shield

Hi Dave,
We are pleased to hear about both claims that were covered. Also, we hope you continue to have a great experience as we continue strive to provide you with the best team of contractors.

Mar. 23rd, 2020

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Verified Customer

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Jimmie Grisanti

Convenient,professional and qualified service. We love Rueben our service professional__

5 years ago

Reply from American Home Shield

Hi Jimmie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience with Rueben. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Mamta

I called for my counter top stove not working. Service was provided within reasonable time.

5 years ago

Reply from American Home Shield

Hi Mamta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Verified Customer

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Nicki

They cover what they say and use skilled professionals who get it right the first time.

5 years ago

Reply from American Home Shield

Good afternoon Nicki,
We hope you continue to enjoy the prompt and professional contractors AHS provides!

Mar. 24th, 2020

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Verified Customer

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Toney Howell

Because they do a great job, covering your needs, when you're in need for help with repairs.

5 years ago

Reply from American Home Shield

Hi Toney,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us about the repairs that were completed. As we move forward we hope you continue to enjoy the contractors we provide!

Mar. 23rd, 2020

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Verified Customer

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Carlos

Timely, covered fixes, cost. Service is usually quick and thoroughly diagnosed.

5 years ago

Reply from American Home Shield

Carlos,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Helen Williams Perkins

Have the best plan and best contractors American Home Shield always honor what they say

5 years ago

Reply from American Home Shield

Helen,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Idella Thompson

I have had to use them many times and I was completely satisfied with every step of the way

5 years ago

Reply from American Home Shield

Idella,

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Kathleen

Sometimes we've had to wait longer than what we feel is reasonable but overall we are happy with them

5 years ago

Reply from American Home Shield

Kathleen,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Karen Rottman

Have had Two years now, they have come thru each time we have notified of a problem.

5 years ago

Reply from American Home Shield

Karen,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Patricia Hill

AMS has been very good to me since purchasing an older house. I highly recommend the service.

5 years ago

Reply from American Home Shield

Hi Patricia,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 17th, 2020

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Verified Customer

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Richard Yuhas

They handled my issue as expected. I am thankful they offer the services that they do.

5 years ago

Reply from American Home Shield

Hi Richard,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Mar. 17th, 2020

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Verified Customer

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Richard & Renee Marlar

We have used them for approximately 15 years and they have always been professional and dependable

5 years ago

Reply from American Home Shield

Hi Richard&Renee,
Your patronage for the past 15 years is more than appreciated! We hope you continue to enjoy your American Home Shield coverage.

Mar. 17th, 2020

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Verified Customer

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Theresa Wilson

The last service person was excellent and very professional. Was very satisfied.

5 years ago

Reply from American Home Shield

Theresa,
Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Wendy Courogen

Prompt, professional, quality of work. We love AHS. Have used them for 6 years.

5 years ago

Reply from American Home Shield

Wendy,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Joanne Stevens

they are the best the timely service the professionals they use to service you are all top quality

5 years ago

Reply from American Home Shield

Hi Joanne,
We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2020

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Verified Customer

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John

I question the value of AHA. Monthly fee keeps going up and service fees go up. Plus the providers keep finding reason to deny service.

5 years ago

Reply from American Home Shield

Hi John,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

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Verified Customer

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Danny

Great service. Took care of all my problems at no additional cost just as advertised.

5 years ago

Reply from American Home Shield

Hi Danny,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide!

Mar. 4th, 2020

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Verified Customer

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Michelle Vazquez

Great coverage and service!! Would definitely recommend to anyone looking for home warranty.

5 years ago

Reply from American Home Shield

Hi Michelle,
Your American Home Shield feedback is more than appreciated! We hope you continue to enjoy the customer service we provide and recommend AHS to others!

Mar. 5th, 2020

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Verified Customer

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Michele Smith

They provided excellent service in a timely manor. The workers were very friendly and professional.

5 years ago

Reply from American Home Shield

Hi Michele,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Olga Roper

I like their easy website to request service and have honored replacements when needed.

5 years ago

Reply from American Home Shield

Hi Olga,
It is pleasure to read about your experience and the ease of use with the online portal. I hope you continue to enjoy AHS and the coverage we provide!

Feb. 26th, 2020

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Verified Customer

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David Roberts

they are very good and do what they say , the people they choose to do the work are well qualified.

5 years ago

Reply from American Home Shield

Hi David,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the technicians we provide!

Feb. 26th, 2020

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