American Home Shield: Read 34,915 User Reviews From Real Homeowners

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ARACELI Miami, FL

The peace of mind to know you have this service if you have an issue in your home. The ease of setting up a service call with a company you can trust.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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LINDA Grimes, IA

Wonderful company. Very friendly and professional staff. Resolved my issue in a timely manner. Would definitely recommend American HomeShield to everyone I know.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Walid Ayoub

I moved my residence recently and join AHS. They are prompt, professional, and very easy to do business with. so far I submitted 3 requests and was very satisfied

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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RW Harp

Service request very simple online. Ability to track technician invaluable. The technician was professional, prompt, and very detailed. Great communication!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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ANDREW Valley Stream, NY

Good service, but they are not always aware of what has transpired when repair is attempted. Also, l was charged for a service and AFTER the service was complete, that's when l was notified for my permission to complete, they asked me after l was billed.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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don knoll Spring, TX

The service is very good but the cost of the program is starting to get to a point that it may make the service unaffordable. For the same coverages the cost has jumped by over 30% this year from last year!!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Mark BOGAN Austin, TX

AHS did a good job in assigning H&C Electric to diagnose our electrical wiring issue. It was resolved in just one visit. Heath is very patient, polite, and professional.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 2nd, 2023

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FRANK Tulsa, OK

The last repair that we needed done was a plumbing problem. American Home Shield sent a terrible plumbing company who jerked us around for 8 weeks. Then they finally sent another plumbing company and they were wonderful! They got the part we needed in less than 1 week.

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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TIMIOTHY Evant, TX

You can’t talk to anyone when you request service. It’s automated for payment upfront only. the 2 days later they call you, or the service you requested calls you. I wish they could do better.

3 years ago

Reply from American Home Shield

Hi Timiothy, Thank you for your feedback about AHS!

May. 1st, 2023

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Verified Customer

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ANGELLA Norwood, MA

A few of the things I like about American home shield the verb professional, they said, professional and license staff out and they respond to you as soon as they can

3 years ago

Reply from American Home Shield

Hi Angella, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Niesha Nelson St Louis, MO

I’ve never had a problem getting a hold of someone to talk me through what my next steps were. I’m also grateful that I haven’t had to call often over the past 10 years.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 2nd, 2023

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GUY 'Ewa Beach, HI

So far, so good. Only problem I had with a contracted vendor was when he subcontracted the job out to an unqualified subordinate. Still, the job got done.

3 years ago

Reply from American Home Shield

Hi Guy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 27th, 2023

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Verified Customer

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Stephen Topper, Topper Properties Las Vegas, NV

Main problem is follow up, very , very,poor, 1. you should have a name, number and email that needs to be supplied for each service call ( or confirm what you have on file) so you contaxct the correct people, I have many tenants in properties 2. Follow up, never see an invoice or Receipt when work is done 3. Buy outs or longer repairs or parts, etc , very poor to follow up and to explain options. 4. AC checks, are a joke the techs find items almost out of service that are not covered by Warranty ( "because the system runs") so it just costs more! you need to overhaul that entire system. ( you can save money in the long run in Las Vegas by just cleaning the coils inside and out with this service)

3 years ago

Reply from American Home Shield

Hi Stephen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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Heather H Sanford, FL

AHS has severely disappointed us by raising our rates for the same coverage, increased the call out service fee from $75 to $100. I spoke with 3 representatives who gave me 3 different prices of my annual renewal and one person I spoke to didn't even know if I'd have to pay the annual rate or was able to split them in monthly payments (as current) - in fact, she told me that I would have to pay the annual rate AND then monthly payments in addition. The representatives I spoke with were very unprofessional with thick accents and couldn't properly divide my annual premium into the monthly payments. After this experience, I am seeking quotes from other companies. I spent over one hour on the phone while at work attempting to retrieve an accurate renewal quote.

3 years ago

Reply from American Home Shield

Hi Heather, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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Corbitt White Fairfax, VA

Everything went well. I like the company that was sent out on the Call. The technician was awesome. United Air Temp INC. Edgar M. AHS, as always was quick to respond to the outage request.

3 years ago

Reply from American Home Shield

Hi Corbitt,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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DONNA Broken Arrow, OK

They do what they say they’re going to do. I have never had any problems anytime I have called for a service. I believe I have been with them since 2012.

3 years ago

Reply from American Home Shield

Hi Donna, Your patronage is more than valued! We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Gina Roscigno Canyon Country, CA

The past two service requests I made were for my HVAC. Heater and Air. The two companies that were assigned and the service technicians that came were excellent.

3 years ago

Reply from American Home Shield

Hi Gina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Marsha Vosburg San Angelo, TX

The technicians were friendly and professional. Two of the four times I have had services through AHS, I have had unexpected charges and ended up paying for things that were not covered by AHS.

3 years ago

Reply from American Home Shield

Hi Marsha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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M A J Las Vegas, NV

Had my house rekey.. easy setting up appointment and fast service… I truly recommend AHS they have excellent customer service and everything gets done quickly!

3 years ago

Reply from American Home Shield

Hi MAJ, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Jason D

I was disappointed that my first service call was rescheduled by the vendor, then it took almost 2 more months for them to come out and make the repair. Though I am happy with the repair. Now I requested servicing for my AC system and it's been 2 weeks no one has called to schedule. The warranty is not helpful if it is this difficult to get the service when I need it.

3 years ago

Reply from American Home Shield

Hi Jason, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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C Jackson Los Angeles, CA

You can put in a claim through several methods which makes it easier and the handling of each claim was done quickly and effectively to my satisfaction.

3 years ago

Reply from American Home Shield

Hi C,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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Valerie Abbott The Villages, FL

I have used this service a lot lately. Always get quick response for the problem from American even if the technician doesn't get it right the first time.

3 years ago

Reply from American Home Shield

Hi Valerie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Miller Miller San Antonio, TX

I've been with AHS for over 10 years, never really needed them until now. Terrible customer service. They insisted on using TexAire Heating and Air Conditioning even after the contractor didn't call me for weeks after I paid for an advertised "preventative maintenance". I had to call and call and call AHS and the contractor. The contractor would never answer calls or texts. His voicemail was full and would never return calls. After weeks of fighting with everyone, the contractor finally scheduled something and didn't even bother to call, he emailed my appointment info. Thank goodness I checked my email...but wait, there's more! He canceled the morning of! Yes, of course he did. I took time off work to be home for this service call and he didn't even call me, I had to call him and ask him where he was at, his response was "oh well it's too cold for me to maintenance your AC". It was probably 55 degrees outside. Anyway, he rescheduled. Finally, he shows up, in a rental uhaul pickup truck, no business shirt, no business card, no invoice. He spent literally less than 5 minutes completing AHS's "in depth, 20 item" checklist. He was rushed, super unprofessional, and put zero effort into his entire inspection and maintenance check. What a waste of money. Then of course, the whole time...with a span of like 10 phone calls to AHS, their response was "we have no control over the contractors and how they do business" but yet they wouldn't let me cancel my request for the service after 3 weeks of waiting for this contractor to even call me. They said I would incur a cancellation fee! What?! Worst service ever. We complained and filled out surveys and the response is always "sorry, we have no control over our contractors..." Ummmm, yeah you do...you pay them right? Well I pay AHS to make sure they're sending me a professional, reputable, trustworthy contractor. Highly disappointed. Canceling them asap.

3 years ago Edited April 26, 2023

Reply from American Home Shield

Hi Miller, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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JEAN Arcata, CA

When you buy a house with appliances in it, you may not know how old they are and this gives me comfort and reassurance about having the appliances covered.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Sara Clark Fort Worth, TX

Every single time I have a service request with AHS is it a nightmare. The technicians come up with a laundry list of items that “must be done in order to complete the service” and are never covered under “any policy”. The Customer service department is rude, condescending and not helpful. They don’t have the answers and will not transfer to anyone who does. I once went over two years without an oven and I’m on my third day without AC because a technician took my motor to fix and is dodging my calls to bring it back. Last year when I renewed they charged me the monthly amount over 26 times in a row over the course of three days and locked my debit account for two whole weeks. They have no answers for why this happened and are non apologetic and do not to care at all. I have reached out to any department I can for help many times over the four years I have held and policy and even the sales department is candidly honest about how terrible the company, their policies and the customer service is. How embarrassing. I renewed because they gave me a slight discount but it honestly is not even worth it at this point. They make any issue big or small a complete and total miserable nightmare. I do not feel safe, covered or comfortable with AHS, I consistently feel like this I am involved in the biggest joke and scale of a warranty company ever.

3 years ago

Reply from American Home Shield

Sara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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DANIELLE Cleveland, OH

American Home Shield hardly covers anything. Too many stipulations in the contract as to what is covered and what is not. They charge $100 for someone to come out, why am I paying American Home Shield monthly then? We recently had issues with our old AC unit. The contractor they sent out said American Home Shield would cover $3000 towards a new one if they installed it. We wanted to use a different contractor so that it would cost much less money for us out of pocket, but American Home Shield refused to to pay more than $230–yet they would cover $3000 if we used their contractor that they sent that wanted to charge us a lot of money??

3 years ago

Reply from American Home Shield

Danielle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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ROSEMARY Raleigh, NC

I liked that someone wad here in a few days to service my HVAC unit. The tech found the problem right away, fixed it & was gone within an hour. Great experience.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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MONICA Clover, SC

The company Elite Air that was sent out to do a check on HVAC unit wasn't very professional. He did not use booties to come into my house (made him take his shoes off) and he used foul language in my house! This was very disrespectful to me & I was shocked to hear the "F" bomb from him among other words! Never send this guy here again!!!!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Steve Husted Myrtle Beach, SC

It would be nice if AHS was more involved we are the customer they make no effort to reach out ever.. follow up to see how everything is going. If happy with results if we need anything Nothing no effort I had to call 6 times in a day to get help and to see next steps and what to expect no communication at all..

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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DORIS Franklin, PA

It was good, the only problem I have is I am hard of hearing and sometimes talking with someone with a strong accent make it hard for me to understand what they are saying. Otherwise it was good to go.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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ROBBY Sandia, TX

Usually AHS is very responsive and gets things fixed at a decent time frame, exceptions of A/C problems in the future. Right now I’m having hot water heater issues and it’s been almost a month and I’m still waiting on AHS to contact me on what my options are. It’s a great home warranty to have, but I think on somethings it should be more customer friendly and not having to continue to call to check status’s of problems that need to be repaired

3 years ago

Reply from American Home Shield

Robby, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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DAGMAR Las Vegas, NV

From my entry on the computer to the reply which company would be taking care of our AC problem it was a pretty fast. From AHS to the AC company A&R everything went well.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Jeffrey Brockman Richmond, VA

When I joined in 1995, I paid $300/year, and service calls were $25. I'm paying three times that now! I have usually received pretty good service, as long as they don't send inexperienced technicians.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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JAMES Tolleson, AZ

It’s a great service but prices go up every year. They are quick to respond and to get a service out to you, sometimes they don’t cover what they say but overall I’m pleased with the service.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Maggie Rangel San Antonio, TX

The work I have requested has been completed with out issue. Although for our AC it took 3 request to finally fix the problem. But that not American Home Shield.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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KIM Bonney Lake, WA

AHS has given me peace of mind. Our home is 22+ years old now and components are failing. I’ve put in 7-8 work orders and had work performed and been pleased with all.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Robyn Didelot Sarasota, FL

I would never recommend AHS to any of my friends or family! It's basically impossible to get anything replaced even when it's past it's prime and difficult to get the parts. I was having issues with my 17 year old AC. They assigned me with a company who I was absolutely thrilled with. He called me back witin 20 minutes of my filing on a Saturday night. He came the next morning, a Sunday, at 9:00 am. Of course the noise I was hearing the night before stopped. He waited for 2 hrs when it finally acted up and he knew immedialtey what the problem was and fixed it. He said my AC is old and you can no longer buy the freon it takes which I already knew from my neighbors. When I was having issues a few months later I wanted him to come back as he was now considered my AC person. I had had him come and do an annual service cleaning. I called and fought tooth and nail and was able to get him assigned to me. But then they offered some bogus 50% Off Upgrade your AC. When I tried to schedule it, first, the guy didn't even know what I was talking about. Finally he transsferred me to the AC department and they knew a little bit about it. I told them I wanted the AC person who had been here twice previously and they refused and said it wasn't possible. When I called my AC guy he didn't even know about the program which means they were only using specific ones and not giving every AC company an opportunity. They sent some AC company thats over 90 miles away from me. Some young girl showed up and I started explaining to her about the program and certain things that needed to be done since I live in a Condo and she said all she knew is she was to come and take pictures. No technician, no one that knew anything about AC's. Then I waited 4 weeks for any type of correspondence or estimate. When I finally did get it, it was just an email with a price. A price by the way that was almost double of the estimate I got from the AC guy who I wanted to use and had come out previously. So not only almost double the price, but no 50% off anywhere. In fact, no discount whatsoever!!! Total BS and a ripoff.

3 years ago

Reply from American Home Shield

Robyn, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 18th, 2023

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Verified Customer

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LISA Tucson, AZ

The service people dont help in telling you the dimensions of appliances ....etc. I thought that AMS would get the right appliance size ..... how am I suppose to know the correct size. The people who delivered the appliance were rude endnote helpful Lisa

3 years ago

Reply from American Home Shield

Hi Lisa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide the correct AHS property address.

Apr. 14th, 2023

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SHERRI Pittsburgh, PA

The request for service is not done in a timely manner. I paid the $75.00 to have my air conditioner looked at. The job was coded wrong, and my a/c is still not fixed. I have breathing problems and need the a/c as the weather is warming up. I've voiced my dissatisfaction to no avail. So now I have to pay another 75.00to have someone come out to look at it when it should have been fixed right in the 1st place. I've had this warranty every since I purchased my home 4years ago and it's not worth the money the seller paid for it and I continue to pay every month.

3 years ago

Reply from American Home Shield

Sherri, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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ANAND McKinney, TX

1. My refrigerator stopped making ice and dispensing water. 2. Ice was accumulated inside and outside of the refrigerator wall. 3. Refrigerator making different weird sounds Service contractor examined the refrigerator and found these issues cannot be repaired. As per the contract if issues are not repairable, new refrigerator will be provided. But the claim is denied and I was told these are cosmetic issues. To me these are direct functional issues!

3 years ago

Reply from American Home Shield

Anand, Thank you for letting us know about your concerns regarding your appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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JAMES Kent, WA

you raised the price $250 on my tiny house. I have been a costumer since at least 1994 with one or more of my houses. it's pretty outrageous to raised the price that much in one year!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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CAROL Hattiesburg, MS

Ease of getting appointments Most of the time, I was connected to representatives I could understand; however there were a few that weren’t as clear.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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RICHARD

Ice maker was replaced, broke a2 months later. Have to open a new ticket and pay $85. Still don't have a working ice maker. Shower spout replaced but not sealed to wall. Was told that is cosmetic. Leaving tickets for super urgent. Once settled in house will terminate service.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Mickey Atkinson Northport, AL

I have been with American Home Shield for 24 years. This company knocks it out of the park. They have never let me down. I would recommend this company.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Aerial Williams San Antonio, TX

Likes: Easy access to reliable and credible services. Also the lower onsite fee when contractors arrive to assess the claim. Dislikes: Coverage is extremely limited for $80/month and having a no claims.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Christina M Sciacca

American Home Shield is not prompt in getting issues resolved. Especially when it has come to my washing machine. I have been without a washing machine for a month due to AHS sending 3 different companies to diagnose the issue. The last company has said they can resolve the issue, and it has now been 2 weeks since their diagnosis. I am beyond frustrated, and now I will be replacing my washing machine, due to the lack of urgency and attention to resolution. AHS has been very poor in the follow up for this issue,

3 years ago

Reply from American Home Shield

Hi Christina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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LISA Searcy, AR

The professionalism of the staff has been beyond any interact that I’ve had with any company. The rates of their plan are affordable. The coverage is excellent

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JANE Columbia, SC

AHS is way overpriced and their coverage has shrunk. So often what is wrong with an appliance isn’t covered. There was a substantial increase with this latest contract and I’m paying almost $80 per month, which is outrageous. The service techs are always nice and helpful and knowledgeable, but sometimes they don’t come very quickly.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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MELANIE Virginia Beach, VA

I have been a customer for over 15 years, and had recommended your warranty to all my family and friends. Currently, I have a policy on my home and my father's home. However, over the last few years I have been displeased with your customer service. The outsourced customer service does not know how to effectively handle issues beyond what their script supports. Your company needs a tier structured customer service that can can assist with more complicated issues. I feel that your company is going to lose your long standing customers, because alot of us are displeased. Just read your reviews. Mel A

3 years ago

Reply from American Home Shield

Hi Melanie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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ANTHONY Fort Lauderdale, FL

I was under the understanding that if I have an appliance that can't be repaired it would be replaced. at no cost to me. That is clearly not correct. I have a hot water heater that due to to wear and tear had to be replaced. There was a $520.00 fee that I needed to pay for the hot water heater to be replaced. I have been an AHS customer for many years. The first appliance that couldn't be repaired but had to be replaced. I was told only a partial of the replacement would be covered I had to pay $520.00. Not feeling like AHS owns up to what they advertise or sell. Not sure if I want to continue to be a customer. When I first became a customer it was $45.99 a month now it's $69.99 a month but still with the $100.00 service fee.

3 years ago

Reply from American Home Shield

Hi Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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