American Home Shield Reviews

Please, please don't wash your money down the drain with this company. Place that $84.99 in a savings account and use it for home repairs. This product will NEVER pay for itself. 1) The companies they contract with are nearly always 1-star kind of places that are neither reputable nor honest. That's no wonder, as AHS is horrible to its providers and pays them pennies on the dollar. Reputable repair companies (I've spoken with several) have all broken ties with them. You cannot choose your own repair company. There will be ONE vendor in your area available, maybe 2. 2) If you have a big-ticket item, it will not be covered. Your contract will say that it is there to cover normal wear and tear. But not if it's a $3,000 evaporator coil. They'll pay for labor and a few other things. You'll owe $3,000 of the $3700 bill. 3) You will WAIT and WAIT and WAIT for repair. The repair company will indeed call you within 24-hours per contract, but they will not be able to come assess your leaking water heater for 3 more days. Then they will need to put you on the schedule for replacement once AHS approves it, which will take another 2-3 days. So plan on being without hot water for a week. You will call AHS and find that there is no "emergency" or "escalated" importance process for claims. You contract will state that your vendor does not have to arrive at the residence before 7 days. And I promise, as a warranty claim, you are not the priority. A friend will be able to call them separately for service and they will magically be able to respond the following day. 4) You'll still have to pay - a lot. Even if the cost of the water heater is covered, there will be elements that "must be modified for liability" that will cost 75% of the total cost of replacement ($1400 - we replaced on our own for $2200 the next day instead of waiting a WEEK for water). Friend, it's just not a wise investment.

Had the warranty for over 3 years, furnace just went out and while they approved a replacement, they denied the costs to connect it to the required and existing drain, flue and vent. The policy specifically states coverage of all parts and components of heating system up to $5000 so these should be covered. They would not give me any details on the furnace they would use to replace mine, wouldn't tell me the BTUs or efficiency rating etc. The policy states replacement will be comparable or better than existing. In lieu of replacement they offered me $1494.60 as a cash settlement but when I called a local reputable HVAC company they told me that their wholesale cost on a comparable furnace to mine was more than this plus installation costs. I have spoken to 6 people at the company including 2 supervisors and they keep saying they see my point, they agree but won't budge. I said if you won't provide the coverage outlined in the policy then I'd like a refund of my $3,314.61 I've paid in premiums. They said sure but the refund would only be for this policy year that started in October so 3 months worth instead of the full 39. Based on my interactions to date with American Home Shield, I believe that they promise coverage and then weasel out of anything they can. This has been a colossal waste of my time and money and I still don't have a resolution..

STAY AWAY from this company. If I am able to select anything lower then 1 star, I would do that. I've been a customer for 12 years now, paying around $700 a year. I think I've only had to call for service a handful of times. Paying $700 a year, and having to pay the additional $100 for each service call is ok. That is if they don't literally find any possible reason to get out having to pay for any type of service when you need it the most. I am absolutely furious with this company, because my furnace stop working when we need it the most. And they are refusing to pay to service the unit. Terrible company. Terrible customer service.

No one should ever use AHS, they are the worst and just lie to your face!! In the 2 years I was a customer I filed for 2 claims; one for a broken garage door, and one for a broken jet tub. Despite garage doors and jet tubs both being on their list of covered items, both claims were denied. Based on the fine print of the contract they said the garage door was broken by an electric serge which isn't covered, and the jet tub break down doesn't cover the jet itself, so that was also denied. I called up customer support on the last one in an outrage after getting an email from them when the plumber did the diagnosis and the email from AHS themselves said "We’ve got some good news! We received the diagnosis of your Whirlpool Bathtub from HONESTY MECHANICAL LLC, and your Service Request has been approved,.." Despite the tub being a listed item that should be covered and that email that they sent me, they still refused to pay for any part of the repair. Once I realized this company is just a scam I decided I wanted to cancel my service with them. Only THERE IS NO WAY TO CANCEL SERVICE ONLINE, YOU MUST CALL THEM TO CANCEL. I was put through 3 different people getting hung up on in-between customer service calls forcing me to call again just to cancel. The first 2 people I talked to about canceling promised to refund 1/2 of my service charge for having the plumber come out and do the diagnosis of the tub since they wouldn't approve for the plumber to actually do any repair work. The last customer service agent promised to waive that entire fee after I complained for 20 minutes. Then they went back on their promise and billed my credit card the entire plumber diagnosis fee anyway despite those 3 promises from 3 different customer service agents to waive 1/2 or the whole thing. THIS COMPANY IS JUST A SCAM!!!

We used them the first year to repair a broken stove that was red tagged and the contractor they fixed didn't quite fix it; the gas company did once they came a second time by cleaning some of the parts that created the blockage. This year they just denied a claim because the control valve of our water heater leaked gas, and the gas company red tagged it. First the denial reason was it was covered under warranty because it was 1 year old which it wasn't. Then they said the plumber said it was improperly installed because it didn't have an expansion tank; but when we contacted the city they stated those are recommended but not required, also this was a gas leak due to the control valve being faulty, not a valve leak that was leaking water. Then they said it was because i had a warranty that covered the parts (not labor). The plumber sent me text messages saying that this company didn't understand the warranty and that it was an easy fix. It's been 5 days since we had hot water and now I'm boiling water and using that to bathe.

If your problem is covered by all of their fine print then it's a decent service. $125 visit fee and the technician is motivated to actually repair it rather than talking you into a new appliance. HOWEVER, the fine print gets you almost every time. Here are our last 3: 1) Won't repair our Samsung Ice Maker because it's a "known problem" 2) Will only cover $1500 for a roof repair - their estimate came in at $2500 so we owe $900 still. 3) Wine Fridges are not covered as an appliance. We will be canceling this service.

Subscribed/purchased this warranty company, reading good reviews, may be they are spiked. Surprised!! Horrible service from American Home Shield!! In competent Customer Service representatives. To explain my issue, i'm having to spend on avg. 2 hours at minimum, then the representaive gets rude over paying customer itself. To fix a dispatch/ticket with issues on my two dryers, they have taken 5 months. While i'm writting this review, my issue is not yet fixed. Imagine having wasting my valuable time every other day like 2-3 hours and not getting resolution. We bought a house, there was leakage and stoppage issue with pipe. This warranty company said, it was a pre-existing condition, so they won't fix it. By that logic, this company can circumvent any problem a customer is facing. They charged money for diagnostic but never fixed anything, and won't return it as the technician visited me. On top of it, no response from either of the party (neither technician nor AHS) untill followed upon. When i followed up after waiting for a week to check what's going on, they said, as per their rules, they can't do anything for now but for future requests they will consider. How does that benift a customer. By the way, this warranty company has no criteria for emergency on any request. No request can be expedited ever. Parts are not covered. They've all technical reasons to get out of not doing anything. Then why someone should buy this warranty and pay on time and not get anything in return. There is no better communication between the technicians they provide and the warranty company itself. Unless customer follow up, nither of them will respond to you. I've one instance when technican said, as customer is not in rush so service is not started. So far i've made only 2 requests in 9 months, and have horrible experiences and a lot of waste of time. Both of them are not fixed completely. Once a AHS representative said, if you would like to cancel your plan, then there are charges for that too. Not sure, if this review will be visible to others or future customers. But please find another option. Don't waste you time and energy with AHS!! I'm exploring another option now.

I was very please with the work Ruben did. He was very friendly, efficient and professional. Thank you very much. I'm also very happy that I have American Home Shield.

Well this time I'm very satisfied with the service, this other company that came last did a great job from start to finish. That guy knows he job well,checked everything necessary to find the problem. Thank you

Do not sign up with this company under any circumstances. They will not pay for claims. I live in a rural area and no service companies within 50 miles will work with this company. I have gotten pre authorization for service from outside providers twice and they refused to pay the claims after I paid for the repairs out of pocket. I appealed their denials and they still did not pay the claims. I was without water for 2 days because the company they assigned would not come out on a weekend. I got authorization for an outside vendor, paid for the repair and they denied my claim and appeal. Horrible horrible company. Do not believe what they tell you about coverage. They will not cover what their contract says they will.

I have been dealing with AHS for several months now, and my experience with their customer service team has been nothing short of frustrating. I have been attempting to obtain reimbursement for my Air Conditioner (AC) invoice, which I submitted with all the necessary documentation. Despite repeated promises and assurances from their representatives, the process has been riddled with delays and inconsistencies. Recently, a representative told me that my reimbursement request was approved and that I would receive a check within 14 business days. However, my hopes were dashed when I called last week, only to be asked to resend an invoice that my property manager had already sent months ago. I complied promptly, even submitting an electronic copy of the invoice to clearly demonstrate that it had been fully paid. Yet, my numerous calls to inquire about the status of my reimbursement have yielded disappointing responses that have left me frustrated and concerned. While I hope for a resolution, it is disheartening to see the lack of communication and transparency within AHS's customer service department. I believe it's essential to share this experience with others to shed light on the ongoing saga of my reimbursement. I will continue to update this review to keep everyone informed about how this situation progresses. It's my hope that AHS takes this matter seriously and works towards improving their customer service to prevent others from facing similar frustrations.

I signed up with American Home Shield (AHS) back in February 2023 with the belief that their services would provide peace of mind and prompt solutions for any home appliance issues. Unfortunately, my recent experience with them has been nothing short of a nightmare. In August, my refrigerator suddenly stopped working, leaving me in a state of distress. I promptly contacted AHS, hoping for a swift resolution to my problem. They did indeed respond quickly by connecting me with a service provider called "Antech Appliance." Initially, I had high hopes that my issue would be resolved without any hassle. However, the optimism quickly faded when Antech Appliance informed me that they needed to order parts to fix the refrigerator. I patiently waited for a week, but nothing happened. I reached out to both Antech and AHS, only to be met with evasive responses and what felt like a relentless runaround. This lack of transparency and accountability was extremely frustrating. After several more attempts, Antech Appliance finally came to assess the situation again, only to declare that they couldn't fix the refrigerator. This ordeal dragged on for a painful three weeks, leaving me without a working refrigerator. At this point, I had lost all faith in the service provided by AHS. In a last-ditch effort to address my issue, AHS assigned another company called "Affordable Services and Appliance Repair." Much to my dismay, the story repeated itself as they, too, stated that they needed to order parts. It has now been over a month since my refrigerator stopped working, and absolutely nothing has been accomplished. The most disheartening aspect of this entire ordeal has been the complete lack of accountability and responsibility demonstrated by American Home Shield. I have made numerous calls to their customer service department, but I have yet to receive a clear and straightforward answer from them. It's apparent that AHS places little value on their customers' time and satisfaction. Furthermore, the contractors they hire to assist their customers are not only inexperienced but also lack professionalism and attention to detail. It's possible that AHS hires such contractors due to their cost-effectiveness, but it ultimately results in a terrible customer experience. In summary, my month-long ordeal with American Home Shield has been nothing short of a disappointment and a waste of both time and money. I deeply regret signing up with them, and I urge anyone considering their services to think twice. AHS's customer service is utterly irresponsible, and the contractors they employ are inexperienced and often careless. Save yourself the frustration and disappointment I've experienced, and look elsewhere for reliable home warranty services.

Terrible service, washer has been broken for over 3 months still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...

I've had American Home Shield home warranties on every house that I've bought. They have very fair prices and coverage and are responsive to any claims you may have

I had decent experiences with them over the years but their contract rate and service fees kept going up and up. They just got too expensive. They also started to cover less and less issues in my home. It was hard to justify keeping them as my home warranty company.

I’ve been a customer of American Hime Shield since 1999, but over the past couple of years, their service quality has significantly declined. Here are some of the issues I’ve encountered: Dishonesty and Scams: The company now operates under new management, and their practices are questionable. I’ve faced fraudulent charges and a lack of concern for customers. Customer service call centers are overseas, leading to frustratingly long wait times. Representatives often provide scripted answers and refuse to connect me with supervisors. Repairmen Problems: When my A/C broke, I paid $100 for a repairman. He damaged my system and AHS claimed it was an “Act of God,” denying warranty coverage. Their repairman quoted repairs from his company for a new compressor was exorbitant ($7,700 per unit), but my personal A/C technician fixed it for $120. A similar situation occurred with my hot water heater, where AHS repairmen wanted extra $1900 for installation. They promised a cash-out but never delivered. Inefficient Service: Last summer, my A/C went out during scorching Texas heat. Repair appointments were repeatedly canceled. After months of waiting, they allowed me to hire my own technician, but they never reimbursed me. I ended up spending $5,000 on a new system. Plumbing Nightmare: When I had a plumbing issue, their repairman barely inspected it and left within 5 minutes, stating it was not covered since not attached to the house. The leak was from the water bib which was attached to my house, but they refused to cover the repair cost, because repair was not done by their contractor. Creepy A/C Repair: During an A/C repair, the contractor tried to talk to me through my bathroom door. Unprofessional and uncomfortable! Cancellation Hassles: Trying to cancel has been a nightmare. Calls get bounced around, and cancellations don’t process. Surprisingly, they still have my old address on file despite servicing my new address for a decade. In summary, my experience with American Home Shield has been horrendous. In the last year I have six service calls, paid $1,538.88 in contract fees, an additional $600 in service call cost. I have received one $15.48 part for a repair. I do not recommend using American Honey Shield, you should avoid them completely.

where we live, there isn't a service company that is close to us, so they have to come a long distance to service us, so that takes time, but it's worth it.

I have HOME SHIELD insurance. HS. recommended a service called PORCH to clean my dryer vent. Porch was the most unreliable and unprofessional service I have dealt with. I made an appointment with Porch . I arranged my whole schedule and waited for the service man to show up. NO ONE SHOWED UP AND NO ONE CALLED TO LET ME KNOW THEY WERE NOT COMING. So, I rescheduled. The 2ND APPOINTMENT had the same outcome. NO ONE SHOWED UP OR CALLED TO LET ME KNOW THEY WERE NOT COMING. So, I decided not to have the service. Almost a week later out of the blue I received a text. They just texted me a date and time. Not bothering to see if I was available. The guy showed up . Long story short......he told me they had just notified him 2 HOURS earlier. The guy came unprepared. The tool he used to unpack/loosen the lint/debri went thur the roof and got STUCK. He had no ladder with him. He use our trash cans and stair stepper to help him get on the roof. He was on the roof and now could not get down. He was up there trying to figure out what to do. He saw the mailman and kept Yelling at him for HELP! Finally, the mailman came to see what was going on. The service man gave him his keys and asked if he would drive his car on our grass and go under/near the roof. He finally jumped on the car and was ready to leave. However, he forgot his phone on the roof. Goodness!!! It was one thing or another. We had to locate different tools that could reach the roof. Anyhow, the whole service call was stressful!!! HOME SHIELD should check out throughly who they are recommending to their customers. Porch did not have good customer service and did not seem to care when I called to complain.

First of all, it’s hard to understand the representatives of American Homeshield due to their heavy accent. My AC unit stopped cooling, the diagnosis is a leak in my evaporator coil. American Homeshield refuses to repair my AC because they claim the damage is not wear and tear. My unit is 20 yrs old and I live in Florida. I have been w/o AC for three weeks due to their slow process. I have a daughter that takes chemotherapy and after Chemo she is so sick and she has to come home to a 90 degree house thanks to American Homeshield. Buyer be ware, they are not in the business to repair your appliances but in the business to have contractors go out and try to sell or push on you a new AC. The technician they sent even asked for my credit rating. The technician said AHS would not cover the cost of your parts and they were right. DONT USE THIS COMPANY ESPECIALLY IF YOU HAVE AN EXTREMELY ILL CHILD. They will use the excuse that is not wear and tear on you AND LEAVE YOUR CHILD SUFFERING. GO TO ANOTHER COMPANY!!!!!!!!!!

They responded quickly and when the first contractor couldn’t get to me for 3 weeks they immediately found another contractor and my fridge was fixed in 2 days.

Website should leave a place for special instructions when requesting a service call online. Overall, I feel this home warranty has saved me thousands of dollars over the years.

I appreciate the woman I talk to the second time. She was very professional and understanding. My serviceman was very knowledgeable and I received service immediately. Thanks to the the service I received that day. They took care of it. The man did not quote me a ridiculous price. However the other man who came to check my air conditioner said it would be 1,200. And the problem was not solved because I could not the repairs . But my neighbor fix it and it was a wire that was burn. The electrical manwas honest and fix my electrical problem. I was so impressed with this electrical gentleman . Thank the lord there are companies who are honest.

This process works real good on simple things that the repair person can fix but when the repair person cannot fix the problem the issue gets lost the the American Home Shield process, and no one on the phone seems to know what to do. Except help you submit a new service request or take a payment to re-new your subscription.

Service #1 -- 7/2018 -- Freon Leak soldered -- first request from AHS Service #2 -- 7/2020 -- Computer / Comperssor replaced after 2 contractor appointments and 3 visits after 30 days of repeated one-way communications. Unit was left in functioning condition with degraded performance after each visit. Compareable components were unavailable to them. Bad low volage and high voltage wiring, drain plugged, and rust holes were noted but not addressed 7/2020 -- 6/2023 The unit cools to 78 degrees with outside temps reaching 117. Thermostat reports 328 -> 374 hours of cooling in July = 10 to 12 hours a day at 78 degrees. SRP reports 75 -> 83 KWH per day 7/2023 -- Unit cools to 85 degrees when outside temp is 115. Thermostat reports 457 hours of cooling with the thermostat set to 84 = 14 to 16 hours a day. SRP reports 125 -> 138 KWH per day. 07/15/2023 Service Requested billed on 07/17/2023 $100 07/20/2023 TRUE HOME MAINTENANCE AIR CONDITIONING Tech visits and says he didn't find anything wrong. The unit was turned off. No one ever asked what was wrong with the unit, they just showed up and left. He turned it on and it cooled a degree, so he left. Later, it turns out that he had reported all of the problems to AHS that day. For the next week, AHS reports that they are waiting for his report. He says they have it. Opened BBB Complaint ID: 20385326 because the delays and misdirection are starting again ... 07/27/2023 AHS wants a second opinion from SWEET MOUNTAIN AIR COOLING & HEATING INC 08/01/2023 No one ever asked what was wrong with the unit, they just showed up and left. 08/09/2023 For the next week, AHS reports that they are waiting for his report. He doesn't answer phone calls or emails or texts.

When buying a home you don't have the history of existing appliances and the home warranty should cover problems. My refrigerator repair request was denied because screws on the back were loose. Apparently the bottom freezer defrost line had previous issues so the repair wasn't covered because "it was preexisting". Because I'm new customer and "didn't understand" the fine print, they refunded the $125 service fee. I still have to call for repair service which could be a lot more then $125. In meantime, I can't my crisper drawers because of water drainage into and below them them.

The time from the initial reporting the problem to American Home Shield and the time the problem is corrected, is entirely to long. I was without a refrigerator for almost a month. That is way to long! I probably jbwill continue with my contract but I am NOT happy about the length of time it took to fix my refrigerator!

The service once the call goes through is good but there are too many indirections to get the better response causes lot of churns to the consumer like me. I have decided to move on to other though I know there is no perfect home warranty company out there but time for me to explore other provider since I had a very rough experiences.