American Home Shield: Read 34,902 User Reviews From Real Homeowners

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CATHY Dearborn, MI

It is unfortunate that American Home Shield (like most insurance companies), won't approve much of anything that needs to be repaired or especially replaced. They charge a $100 fee for any repair company to come out and then only pay for the minimum to repair. The repair companies charge elevated prices to the insurance company and the consumer ends up paying more than if they just hired the repair themselves.

3 years ago

Reply from American Home Shield

Hi Cathy, Thank you for bringing this issue to our attention. I would be glad to speak with you to further assist. Please provide your AHS contract number.

Apr. 5th, 2023

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Brianne K. Gaylor Phenix City, AL

Poor customer service, poor vendor resourcing, poor follow-up. Rarely am I on hold for less than 20 min each call and rarely am I transferred less than 4 times after getting through to a representative. Very bureaucratic policies for handling failing appliances. We’ve called repeatedly to remove a vendor from the list of options and they continue to assign the same vendor and refuse to let us change it. This has been going on for almost two years, we’ve been with AHS for over 8 years and it just keeps getting worse. We will be changing insurance companies as soon as the current work order is resolved.

3 years ago

Reply from American Home Shield

Brianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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JOANN Mars, PA

The service was excellent! The repairman was on time, courteous, knowledgeable and very efficient ! My one issue, no weekend service. It was quite cold and I had no heat!

3 years ago

Reply from American Home Shield

Hi Joann, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Mike Powell Sierra Vista, AZ

Replaced my 28-year-old dishwasher with a new one. I liked that I could choose from several brands and price points. The one I chose only cost me the original service fee.

3 years ago

Reply from American Home Shield

Hi Mike, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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ERNEST Myrtle Beach, SC

My problem with American Home Shield had to do with my water heater. They were terrible in handling that request, which is why I gave them three stars instead of four or five. The other times they were actually pretty good. But the water heater left a very bad taste for me.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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Andrew Bulfer Lynnwood, WA

Coverage is extensive, requests are promptly addressed and no flack is given when you make a request. I highly recommend this company for home warranties

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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CAROLE The Villages, FL

Excellent service. Had someone out a day later to fix our dishwasher. The repair person was very good and personable. Thank you. Service was awesome!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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CARMEN Grosse Pointe, MI

I liked how fast my claim was resolved. I was contacted immediately by the contractor. He was professionally and completely the job in a timely manner.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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PETER Melbourne, FL

Schedule: time from “I have a problem call” to “problem resolved” was very reasonable. Cost: Very reasonable Courtesy/skill: Louis was very professional

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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LINDA Colorado Springs, CO

Problems are resolved by the companies they choose to provide the services. I have been happy 95% of the time. That is why I continue maintaining my account with them.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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JOHN Reno, NV

I opted to shop locally and receive a reimbursement check. I appreciate having that option. Also liked receiving info relating the progress of this service request.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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Verified Customer

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DONALD TRUMP

i've already told you clowns this but i'll say it again - you have people working for you who do NOT understand english or know how to respond properly . ME: Can you look up old records based on who offered service YOU: I like turtles. That's almost a direct f'n translation. It's so bad, that when i call, when i'm convinced the person on the other side isn't all there (it takes seconds to determine this, after asking a simple question), I just hang up and hope to get someone who knows english and how to answer questions. Please...please stop doing that to your customers and those poor CSR's. Don't employ someone who can't speak the language you are supporting in! Pro tip, This isn't a rayciss rant. The person on the other line needs to be able to support the language of business. That could be [language] from [country] and this will still apply!

3 years ago

Reply from American Home Shield

Donald, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Tyler Howell NLE

AHS Claim #: 202716558 Purchased home warranty through American Home Shield when we purchased our home in 2022. Submitted 3 claims for our Rheem water heater - first two issues were resolved with a band-aid of a solution. On our latest claim American Home Shield is denying our warranty claim, asserting that our water heater is not working due to a manufacturing defect. AHS's service tech had been working with Rheem to process the warranty, and it was this tech who made the determination that the issue was a manufacturing defect. Upon contacting Rheem ourselves, a Rheem rep sent us an email stating that they could not confirm or deny that it was indeed a manufacturing defect. Further, AHS's contract states that a product can only be deemed to have a manufacturing defect if determined by the Consumer Product Safety Commission, similar regulatory entity, the manufacturer or distributer has issued a warning, recall or determination of defect. AHS's stance is that they are taking the service tech "for his word" that it is a manufacturing defect. I'm not a lawyer, but i don't think that their contracts language leaves room for the tech to make the determination of a manufacturing defect. We've been without water for a month while AHS has drug their feet on this claim. The water heater itself is only 3 years old, and now we're basically being told, "sorry, you're going to pay to replace a 3 year old unit". Beware of using their services for home warranty claims. They sell you on the idea that you will be covered in these events, but in our experience it feels like they are taking every possible step to avoid providing the service they advertise to their Customers.

3 years ago

Reply from American Home Shield

Tyler, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Verified Customer

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Aredell Roundtree II Hazel Crest, IL

I liked that I was able to call in with my issue and it was covered under my plan. Scheduling a technician was easy and the amount of communication was great.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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MELODY Pooler, GA

Harrable service. I requested something to be done in December 2022. Paid for the service to get done. After I stopped paying my monthly fees in February and they started calling every other day trying to get there money, was I able to get it fixed. They say they pushed my case up to a supervisor and that person will be contacting me and noone ever contacted me. My contract says with plumbing if it's over $1000 I would have to pay out of pocket. My service was no where near that much to fix but I had to pay Moriarty of the cost to fix and if you count the $125 you have to pay for then to even come out to access the problem I really paid for the whole thing to get fixed so what's the point of having them. This Company is a waste of money and they don't live up to there word. If I could give a negating I would have. Nothing good came out of having this service.

3 years ago

Reply from American Home Shield

Melody,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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ROYCE Houston, TX

Company sent a professional. He checked to make sure what was wrong with the washer, got the part needed and was done in 30 minutes. A great service!!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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CHARLES San Rafael, CA

The response to my claim was prompt. The service technicians who made the initial service call and subsequent repair/replacement were friendly and professional.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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OFORI Wesley Chapel, FL

My Samsung Refrigerator has been leaking water onto my tiled kitchen floor since God know when and AHS has since last year sent one company after another and after changing almost every part in the fridge and it is still leaking, AHS is still sending another company to troubleshoot the problem. Waste of our time. I am already removed and disposed the kitchen rug. In fact I am running out of patience and do not know what to do. When, taking the monthly payment, they have no problem doing that. However, when getting one's problem completely and immediately solved like they promised you when you signed up, it is a different animal all together.

3 years ago

Reply from American Home Shield

Ofori, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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DARRIN

It's less work on my part and less stress that I have to endure, to find good service, in a matter of minutes. The service is always helpful and pleasant

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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Sheila Robinson Ashburn, VA

I have had excellent service from AHS. Very professional and efficient. The companies they have sent to make repairs have been very good and efficient.

3 years ago Edited May 15, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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PAMELA Phoenix, AZ

I've been with AHS 20 years. I don't use it much, but when I need them, they almost always come through. I think they are very fair and recommend AHS all the time.

3 years ago

Reply from American Home Shield

Hi Pamela, Your patronage over the past 20 years is more than appreciated! We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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aaron hladik Kingwood, TX

I have been a paying member of American Home shield for the past 10 years. I have an older home and don’t have a lot of n be extra cash on hand in the event a major appliance goes out. I called them to inform them I had an inspection of my heat and air system and was informed it needed to be replaced. They informed me that a technician would be out to evaluate the issue. The technician agreed the unit needs to be replaced. I asked how much it would cost with the warranty and was told it would be 8000.00 funny thing is the company that did the inspection was only going to charge 7200. Absolutely no point paying for a warranty that doesn’t exist.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Verified Customer

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CYNTHIA Orange, CA

I purchased the best policy with American Home Shield. My refrigerator stopped working and I called on January 27, 2023. 2 weeks later a service man came out and told me the COMPRESSOR needed to be replaced. It was approved by American Home Shield. 2 weeks later, on my appointment day, the appliance company called an said they needed an extra part, that needs approval from American Shield. I stated I wanted a cash out and we moved forward with the paperwork. To date, American Home Shield is giving me the run around, stating they need the appliance company to complete paper work. I call every other day and called the appliance company yesterday. They stated they submitted paper work several times. When I call the OFF SHORE REPRESENTATIVES - either the Philipines or Columbia, they are unable to give me a supervisor or connect me with the person looking over my files. So from January 27 to March 17, 2023 I still don't have a working refrigerator. My refrigerator has been sitting for so long and stinks and has black mold now, which is unacceptable. I am waiting for a replacement value in full, not the repair cost of what it costs to put a compressor in. I will try calling again today. I had Fidelity Home Warranty previously and had stellar service. I am paying a lot more for American Shield Premium and it's not worth it. Maybe this site can contact them, and they can call me with a final cash out. RIDICULOUS!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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OSCAR Pittsburg, CA

Washer service appointment has horrible. I requested service on 3/5. Parts were ordered and sent to my home. But day of appointment on 3/15 we were told that service technician would arrive between 1pm to 5pm. I took the day off of work and then no one ever came to fix the washer. I was later sent an email swaying the technician would come out to fix the washer on 3/22. This is very bad customer service.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 20th, 2023

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Kimberly Meints Allegany, NY

We bought a house and had a plumbing issue just a fee weeks after moving. We filed a service request and had a plumber out and the problem fixed, all before lunch!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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DALE Panama City, FL

Jessica did a great job interacting with me and understood my concerns with regards to the repeatedly failed heat pump leaking freon and the cost I am having to incur.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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barbara e brown Philadelphia, PA

They’re fast they get their contractors out quickly, and their contractors are wonderful considerate they clean up their mess. They get the job done efficiently.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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BARRY El Dorado Hills, CA

Still awaiting roof repair. They came out and took photos, but that has been the extent of it. And asking for opinions prior to providing service AHS cannot expect a good review. Frankly, I am tired of everyone requesting reviews!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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JOHN Virginia Beach, VA

Quick efficient scheduling. I did not care for their direct customer service. Felt like agent didn’t fully grasp my issue but instead was only able to provide “scripted” responses

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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DONNA Madera, CA

Appointment was made for next day. Repair man was professional and found my problem quickly. Ordered the part which arrived the next day. Problem fixed!!!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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BRENDA Columbiana, OH

Well I called for service for my furnace. I furnace person is 3 hours away and can not get here till Monday the 13th. Then was not aware that u up the monthly amount till I went to balance my check book. U raise my monthly amount from 50.00 to 75.00. Then when I asked to talk to a supervisor I was told they are unavailable

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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MERCEAL Sacramento, CA

My entire account has been screwed up since I signed up. I am the owner of a duplex. I informed them I didn't want my tenant to know I was the owner as I lived next door. They swore that my tenant would never find out that I was the owner and that they could get everything correct. However, my management company has telephoned them for several repairs for my tenant. They continue sending me appointment letters for the repairs and confirming the repairs under my email rather than my tenant's. At present, I am a paying customer; however, if things don't change soon, I will no longer do business with them. I have called and talked to someone at customer service to no avail, and now I am just fed up.

3 years ago

Reply from American Home Shield

Hi Merceal. Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 13th, 2023

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JAMES Nashville, TN

Serviceman was very helpful and was able to fix the problem that day. Did not have part on his truck so since office was close went back and got the part and fixed washer.

3 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 10th, 2023

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Dawn Turner LA

My washing machine is broken and AHS sent Marrs Appliance out to attempt to fix it and he did not put the hoses back on before turning the washer on and leaving and it flooded my house. No one has been sent out to fix the flood damage and the company Marrs Appliance never came back out to fix the washer much less fix the flood damage in my home caused by them. My washer is still broken and my claim was submitted 18JAN23 and it is 09MAR23. You cannot get someone that speaks and understands English on the phone nor someone that speaks to a script. It is very frustrating. I have been with this company for many years and it has definitely changed overtime.

3 years ago

Reply from American Home Shield

Hi Dawn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Mar. 16th, 2023

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DANIEL Seongnam-si, 41

If I could give a 0 star, I would. It has been absolutely awful working with American Home Shield, and I will NEVER use AHS again. I requested service to repair my broken washer. We requested back in early December 2022 and to this day (it is now March 9, 2023) the washer is still not fixed. There is no policy in the home warranty that makes these repairs time bound leaving me with no washer for more than 3 months now. Both the technician and AHS have horrible customer service: 1) AHS expects the customer to stay on top of all the next steps with the technician. Several times, the customer rep at AHS told me to call the technician directly to get next steps. If AHS is providing me with a technician that I have no part in choosing and AHS is the final decision maker, then why is AHS asking me to take extra time out of my day to figure out what is going with the technician. Shouldn't this be the accountability and responsibility of AHS? I have literally spent a couple of hours everyday to request updates. It has been an absolute time killer. Why am I being asked to coordinate the repair of my washer when I am paying AHS for this service? 2) Both technician and AHS have shared with me that they blame one another for delays on the washer repair. AHS would say that technician did not order all the parts necessary to repair the washer whereas the technician would says that AHS is slow in response to review and approve parts. I am caught in the middle of this awkward finger pointing. Why can't AHS and technician get on the same page from the beginning? 3) AHS offers no remuneration for all the time and effort I spent to date to get the washer repaired. And to this date, my washer is still not repaired. I literally had to ask for the escalation manager to credit me back my service fee. 4) AHS makes it absolutely impossible to escalate my complaints to a supervisor and / or escalation manager. There is no case # I can reference and nothing is kept on file so when I speak with a customer rep, I have to keep repeating myself each time I call back into the general AHS customer hotline. I found some of these AHS representatives very rude and not helpful; many told me that I could not speak to a supervisor or escalate to an escalation manager. They made it very difficult for me. One AHS rep (who called himself the regional manager for Southern California) was not apologetic for the delay in repair and did not offer any type of customer advocacy or support as I expressed my angst and complaints (he even said that there is nothing he can do for me, and that I just need to wait for the parts to come in for it to be repaired). And guess what, my washer is still not repaired. Unbelievable.

3 years ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Mar. 16th, 2023

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LAURA

I could not understand the person at the call center. The service charge has gone up from $75 to $100 with no notice to customers. Some had been out to repair my refrigerator 6 or 7 times in 2 years. I’ll see how long this repair lasts. I could have bought a very nice new fridge with all the money I have spent on American Home Shield and the service charge fees.:(

3 years ago

Reply from American Home Shield

Hi Laura, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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ALICE New Orleans, LA

The response we got was very prompt. The repairman contacted us immediately and was able to do the job in a timely manner. We were very pleased with the job completed.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Dale Mercker Sioux Falls, SD

American Home Shield has approved all my claims to date and their responsiveness to my inquiries has been top notch. The warranty has been worth the cost.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Cari Benesh Des Moines, IA

Quick turnaround from reporting an issue to a scheduled repair, contractors are helpful and reliable and they have made sure all our problems are resolved!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Kim Kelly

I am able to easily get a request for service over the phone in minutes to repair whatever is not working in my home. Plus, they have a repairman sent to my home within days.

3 years ago Edited August 5, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Amparo Haratyk Freeport, FP

Insurance Company Repair Delays My frustration with the insurance company's delayed response in addressing my rentals property issues. It is indeed unacceptable to wait for weeks for repairs to be made, especially in Florida were air-conditioning is a necessity. The insurance company delayed response in sending someone to address the issue, despite repeated requests. The significant inconvenience I experienced due to the delay, especially if the issue affected the habitability of the property or the safety of the tenants. The fact that I had to pay for the repairs myself because of the insurance company's delayed response, which defeated the purpose of having insurance in the first place. My disappointment in the insurance company's lack of accountability and responsibility in addressing my concerns promptly and effectively. Your only recourse is talking to someone from the Far East that keeps telling you that they will do something, but doesn't. Huge waste of money and time.

3 years ago

Reply from American Home Shield

Amparo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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LAUREN Palm Beach Gardens, FL

I have had no luck with any repairs. One took my copay and said they couldn’t fix it. AHS said it was fixed. Second guy on different issue took copay and reset GFI switch. External plugs needed replacement. I ended up paying my own electrician to do it. Third issue: malfunctioning HVAC was supposed to have new part installed in September. It’s March and it’s still not done. Called to complain last week. Still haven’t heard back.

3 years ago

Reply from American Home Shield

Lauren, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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ALLAN San Jose, CA

I don't like leaving a bad review but what to do? The people seem very nice but it's the result that is important here. One, then another, then another subcontractor came to see about a fridge problem that needed to be fixed to meet a deadline (tenant moving in). None of them solved the problem, they just reported (they said) to AHS. AHS told us to buy a small fridge while the problem was resolved and they would recompense us fully. We bought a small fridge and sent the invoice to AHS. We received $0. And the full size fridge was not repaired or replaced so we had to buy one ourselves. And of course no money for that also. Calling and emailing and the result? ... crickets...

3 years ago

Reply from American Home Shield

Allan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Renata Dogan Waldorf, MD

They are just okay, I had a problem with my oven. I made a service request for my oven but I have a double oven but one until with one serial number. I thought I had an issue with just the top oven but the bottom oven was having the same issue. They told me I would have to pay twice! It was eventually resolved but the undue stress and haggling back and forth was not necessary I did not feel valued as a customer more like a cash cow!

3 years ago

Reply from American Home Shield

Hi Renata, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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CAROL Fair Oaks, CA

Things are not going well AT ALL….the hot water heater stopped working last week and I called in, as my renewed membership stated in the contract… got a response from a plumber about 24 hours later with an appointment for 48 hours later. When he came, said he made an adjustment and the heater would have hot water in about 30 minutes. Never happened so called AHS and they noted the fix had not worked and advised calling the plumber directly. After numerous phone calls over a 72 hour period, there is no hot water, no response from the plumber or AHS…. Disappointing and frustrating and my next step is to request the Fraud department of my full annual payment credit card to request a refund…. No help at all from AHS

3 years ago

Reply from American Home Shield

Hi Carol, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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KPC Wetumpka, AL

I am very frustrated with AHS. I have emailed everything they asked for and to the address they told me, but for some reason AHS doesn't have it. After sending the invoice for an approved reimbursement AHS said it would take 14-21 days. So, I called 30 days later only to find out they said they never received the second email. I sent it again for the third time at the exact address they told me. I called again yesterday and the person said he didn't see it. Someone needs to call me and get this problem solved. I have been with AHS for over 20 years. They have always been slow with their service, but this time it is ridiculous.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Mar. 3rd, 2023

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CHARLES Williamsburg, VA

The wait for service people to call, show up, then wait for parts for such old appliances that should just be replaced is ridiculous. You could end up going a month without something you’re paying good money for every month plus the $100 fee just to show up and then the service people blaming not fixing something or the wait times on the company refusing. Very much so thinking of canceling and looking into another company because we’ve had it almost 2 years and it’s done nothing to help us just added more problems. I can’t imagine how long it would take and we’d be without God for bid the septic or something major went when we’ve had such bad experiences just over a refrigerator and dishwasher and dryer having to wait and be without for a month or more at a time and then the problem not even being fixed and then having to come out again. Just bad service and making a customer be without when you pay good money

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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MARIA San Diego, CA

Took forever to get correct parts from Delta and the plumbing company wanted to charge me $185 to install my new kitchen faucet that Delta sent . Price pluming said since it took 3 months for Delta to finally get it right that it was past the 30 days time frame and American Home Shield would not honor my contract saying it took to long they agreed with Price Plumbing plus I also requested a master plumber for another claim and Price plumbing refused to send one out and AHS didn't do anything about it. AHS kept promising to call me back with an update every time I called to see what the status was with my claim but, they never would call me back. Tried to cancel AHS bu;t, I have to wait until my contract is up .

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Catherine Gruen San Marcos, CA

We use AHS for our two homes. It is extremely helpful for our vacation home as it is remote and so helpful to have AHS to call for issues! They have been great!

3 years ago

Reply from American Home Shield

Hi Catherine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Randall Lupien Dandridge, TN

Simple to work with and they cover the items they say they will without question. Have been with AHS for 10+ years. Always satisfied with their service.

3 years ago

Reply from American Home Shield

Hi Randall, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 8th, 2023

American Home Shield Reviews