American Home Shield: Read 34,360 User Reviews From Real Homeowners

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BARRY Cottage Grove, MN

Garbage disposal started leaking. Called, they check account, took my $100 and a guy was there the next day and replaced. Smooth as could be, no hassle.

1 year ago

Reply from American Home Shield

Hi Barry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2023

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juan sanchez Richmond, TX

The service so far has been good but the service techs has been late or missed appts. But the coverage has been able to cover the cost of repairs or replacements . Thanks a million pete s

1 year ago

Reply from American Home Shield

Hi Juan, Thank you for providing us with your American Home Shield feedback! We hope you continue to enjoy your experience.

Jan. 30th, 2023

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Todd Ramsey Fontana, CA

My dishwasher broke in Nov 2022. On Jan 4, 2023 Sears said they cannot fix it & submitted it to AHS for replacement. I have called AHS every 3 days since asking for it to be resolved. I am told every 3 days that I will have it resolved in 24-48 hours guaranteed. I just called again today 01/27/23 & am now being told I have to start all over with sears even though they closed out my ticket saying that it cannot be fixed, it needs to be replaced. Really ridiculous. I asked to speak to a supervisor & was told, I'm wasting my time, they will tell me the same thing. I have now called about 7-8 times & not resolved. They use to be really good on their customer service many years ago when I owned another property, but I will definitely be looking for another provider after this.

1 year ago

Reply from American Home Shield

Hi Todd, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 30th, 2023

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eddie salazar Los Angeles, CA

My electric stove has been fixed twice and it always breaks down every 2 months or so. It's always short circuiting, sparks al over. Now it only has one little stove working, everytime i call to be fixed, AHS charges ne 100.00. They just change the small part and like i said the stove is from the 70s needs to be totally replaced.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Bill Franklin Abilene, TX

They are Real Good on Appliances about Replacing them if needed as far as plumbing they will just piece it together not the Whole Problem off and on for 15 years we have had the Service

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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EMMA Florence, SC

AHS wanted to replace compressor in 20 year old unit. Instead of replacing unit. We had to buy new unit through their other service. We received a discount on new unit but not sure what good the warranty is if AHS will not replace components as advertised

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Sofia Morales Pompano Beach, FL

Pleasantly surprise with the prompt service for my leaking air condition. The local a/c technician who came in was very professional and jnowledgeable. Thank you

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Gary John Torre Canonsburg, PA

I’ve had three service calls with American home shield and the first one he fix the problem, but did not do everything that AHS phone Rep said that he would do. Number two solved three out of the four problems with plumbing. And number three service came back and fix the fourth problem.

1 year ago

Reply from American Home Shield

Hi Gary,
Thank you for your feedback regarding your AHS plumbing repairs. I would be glad to speak with you to discuss your experience.

Jan. 26th, 2023

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ANITA San Antonio, TX

Had AHS had my correct email address, I could have saved some money and had better coverage. Fifteen years with them and they only got my email address correct the last two years. I was not made aware of the upgrade of plans.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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BRIAN Greensboro, NC

So far my experience with AHS has been very positive. Both service requests that I have submitted have been resolved in a timely and professional manner.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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MICHAEL

Have always disliked not being able to choose which company will come to fix my problem. Otherwise things are fine and usually taken care of fairly quickly.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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CECELIA Yuba City, CA

My refrigerator went out the day before Christmas, I called and filed a claim. The first available appointment was January 10th. The tech came out and stated the compressor had gone out and the whole unit would need to be replaced. They then assigned 2 more companies to come out but when they found out it was a sealed system they cancelled the appointment. I then called everyday just to be told that they couldn't find anyone to work on it. I said then replace it and they said no they had to find someone to fix it. It has been over a month of living out of ice chest, my husband is disabled and I run a home dessert business and this has been a total hardship for us. I call almost everyday to be told the same thing, there working on it!

1 year ago

Reply from American Home Shield

Hi Cecelia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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Matthew Ferrell NC

Customer service was above average on. Both of our issues. Other than waiting on parts, which is out of their control, everything was done ina timely manner and to our satisfaction.

1 year ago

Reply from American Home Shield

Hi Matthew. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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AMATULHAEE Sterling, VA

AHS did not complete my claim properly, and did not communicate properly. then the customer service rep was extremely rude and disrespectful. I have been waiting for over 7 months to have paid 2 service fees for one appliance and AHS has still not fixed it. they send out one company after another and now we are having a 5th company come to see the same appliance. another appliance was looked at and I was told that parts will be ordered for it. now AHS is telling me that they sent an email to let me know that its not covered cuz according to the contractor that damage was due to force. when I requested they send another contractor out cuz this contractor told me it will be replaced, and gave AHS wrong info, AHS said I should have replied to their email from December, which I did not get! they kept arguing with me and being rude, and then put me on mute and stoped responding until I hung up and called again.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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GEORGE Seattle, WA

Needed a leaking garbage disposal fixed. Took a few days for the plumber to come, and about a week for the replacement to be authorized, replacement was relatively fast after that.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Melissa Mathis Rex, GA

Great Company, quick response on getting your problem rectified as well as on point keeping you in loop on name of Company scheduled to come to your home.

1 year ago

Reply from American Home Shield

Hi Melissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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JESSICA Granger, IN

well after calling 2 twice & getting hung up on after holding for several minutes on the third call I was able to get through to a human . the women was excellent to work with but still awaiting an answe on an ETA on our dishwasher part we've been waiting on since July

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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W Bethea Cedar Hill, TX

on the last call is was a quick response and assignment of a company. the technician sent was OUTSTANDING and very skilled in his trade and eagerness to solve the issue.

1 year ago

Reply from American Home Shield

Hi Bethea, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Deloris Brown Clayton, NC

I liked the fact that from start to finish, it didn’t take that long- everything was done very quickly. We are very pleased so far with American Home Shield!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 23rd, 2023

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Walt Yocius Oshkosh, WI

You have always responded quickly to requests and the service providers have been top notch! The arrive when they say, are friendly, professional, efficient.

1 year ago

Reply from American Home Shield

Hi Walt, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 20th, 2023

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Joe Fauls Saint Augustine, FL

Rating is a strong 4 or 4+. On occasions, a dispatch will be determined not to be covered such as a washer in an outdoor faucet. I would like the coverage to be determined before dispatch.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

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Bob Bolton IA

Doesn’t always cover things that quit working. For example, when we bought our house the garbage disposal worked. Shortly after, it quit working and American Homeshield said they wouldn’t replace it because it was old and rusty. I looked at it and it was not rusted. I don’t know how old our disposal is, but it should have been covered.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Saye saye Philadelphia, PA

They respond quickly by get a technician over as fast as possible. All the technicians were respectful and professional. AHS personnel were involved in resolving my issues..

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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dytash Harris Morrow, GA

We have been paying customers of American Home Shield since 2006 and are the first to live in a newly constructed home. Around 2014 we started having issues with our HVAC system and AHS would patch/repair every year. In 2017 there was an issue with the attic unit of our HVAC system that resulted in a small fire. AHS replaced that but not the air handler outside. During the extreme cold of January 2023 the outside air handler could not be repaired and they have denied replacement and stated because it's not compatible with the unit upstairs and was improperly installed. The only technicians to EVER touch our system was sent by American Home Shield. DO NOT WASTE YOUR MONEY OR TIME BEING SCAMMED/LONG CONNED BY AMERICAN HOME SHIELD.

1 year ago

Reply from American Home Shield

Dytash, Thank you for letting us know about your concerns regarding your HVAC request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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jjones jjones El Paso, TX

I had an awful experience with American Home Shield recently. My tankless hot water heater stopped heating the water. My issue is the time frame that a repair takes place. They try to hide behind so many different excuses to fix anything. My contractor assigned to the job spent a day on hold with the manufacturer of the water heater. Evidently, they have to try and described the problem and let the manufacturer tell them what to fix. If what they fix doesn't work, which is rarely covered by your warranty, you pay. This happened to me and I spent over $500.00 "fixing" things that didn't work. I finally got upset and had a new hot water heater installed after not having hot water for a week. No telling how much longer I would have had to wait for them to finally come to the conclusion that I needed a new water heater. I had my sick mother in hospice care here at my home. I was caring for her and heating water in pots and having to carry them to her room. American Home Shield knew of my issues and made no attempt to get things expedited to help. I finally took a "payout ", which means American Home Shield pays you back what they would have paid for a hot water heater. The amount is not even half of what I spent using the same contractor they sent. I still don't have the money and I have no clue when it will come. My mother passed away. Not blaming them, but the customer care people you speak to, which are all in a call center in another country, are no help. They just read back pre-written answers to your questions. And good luck trying to understand them. So, NO, I do not recommend this company and as soon as I get my money back I will change companies and hopefully find one that is at least here in the US. Wow, they are called "American" Home Shield.

1 year ago

Reply from American Home Shield

Hi Jones,
I hate to hear about your AHS experience and the water heater delay. I would be glad to speak with you to assist.

Jan. 18th, 2023

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PERRY Cornelius, NC

Most service calls were great. One not so good. Tech said thermostat was bad when he just didn’t have the skill to reprogram it after a power failure. Getting a refund was a hassle.

1 year ago

Reply from American Home Shield

Perry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 13th, 2023

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Nan Bogger Chesapeake, VA

When we need service at my home, AHS, has been proven efficient in assigning a contractor to visit my home to correct the problem. We are happy with the service!

1 year ago

Reply from American Home Shield

Nan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Patricia Adams Oakland, CA

The coverage provided is not practical nothing it’s like we pay 80% for the repair/replace and AHS pays 10% and you can’t get one service call for kitchen appliances which is ridiculous I should not have to pay $100 for someone to come check out my garbage disposal and $100 for my dishwasher. You would think AHS would contract with companies that can work on all kitchen appliances.

1 year ago

Reply from American Home Shield

Patricia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Heather B Kings Mountain, NC

We have been waiting on hvac repair for over 6 months now. Our stove has been broken for weeks as well and I hVe only 3 burners to cook for my family. Ahs assigns a contractor then you rarely hear from them again. Ahs reps are hard to get in touch with, know nothing useful about your repair status, are often hard to understand, and usually punt you back to the contractor.

1 year ago

Reply from American Home Shield

Heather,
Thank you for letting us know about your concerns regarding your requests. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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PAULA Sonora, CA

American Home Shield has been excellent to work with. They are very prompt in responding to your needs, and making sure your problem is taken care of promptly.

1 year ago

Reply from American Home Shield

Paula, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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CAROLYN Temple Hills, MD

Home shield is a great investment. Each time I needed their service I have been treat fair, if they can't fix it they will provide you with a new one.

1 year ago

Reply from American Home Shield

Carolyn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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LORETTA Coos Bay, OR

I have had the honor to use AHS several times the last few years. I am almost 80 and need someone to fix things when they break. I am grateful for the company.

1 year ago

Reply from American Home Shield

Loretta,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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SHANIQUE Lithonia, GA

I called in on 12/30/22 to put in a service ticket for applicances and electricity. The tech for the electricity came the following Monday(Jan. 2, 2023) and completed all but one light because it wasnt attached to the house but it was on our property(so no I didnt get that) and since he wouldnt complete that light I asked could he do the flood light(on thewall by garage door) that was attached to the house.( tech said no because we didnt ask for it prior in the paperwork). The following Wednesday(Jan. 4, 2023) the tech came to fix appliances. The oven got fixed but never heard anything back about the microwave or refridge. The fridge is still leaking water like it was when I called on 12/30 and slowly messing up the wood on our floor. I explained that to the rep on that following Saturday, (Jan. 7, 2023) from AHS and thought I would've heard something by now but I havent. I am not pleased with your services and/or lack there of customer service because as a customer I should have received a call by now! And yes we paid the $120($250) for both services to be assessed.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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John Munger Henderson, NV

I’m unsatisfied with the warranty due to being unable to select the vendors who come to support us. When I look at the vendors reviews online they only have 2.5 stars and very questionable work practices when reading reviews. Also AHS says they don’t have any other vendors we can choose or reassign. There should be more options available. Additionally, someone came to look at our dryer and he told us it would get hot on the normal setting, we just need to wait. Well we waited a whole 2 cycles and it doesn’t get hot, our clothes are still soaking wet. There’s only 1 setting that dries the clothes, but what’s the point of us to request support again for an incompetent vendor? Please let me know when you have reliable vendors and we can think again about using the service. What’s the point of paying $85 for someone to come and say everything is fine when it isn’t?

1 year ago

Reply from American Home Shield

John,

Thank you for letting us know about your concerns regarding your Dryer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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ROBERTO Hialeah, FL

I was 10 days without water at our condo for a simple water heater change (the core of your business and the service we pay for) that is not a good customer service at all, I call every day and was imposible to expedite the change even when I rush to pay the extra amount to the contractor. Bad experience

1 year ago Edited January 10, 2024

Reply from American Home Shield

Roberto, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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Susan Alland Vancouver, WA

I received an email saying it was time to schedule a heating system inspection and tuneup for only $70 co-pay instead of the usual $100. When I tried to schedule my appointment, I was told that you no longer offer this service. My other service request was for garage door repair that was done very satisfactorily.

1 year ago

Reply from American Home Shield

Hi Susan, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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RDSQRL Palm Desert, CA

Worst company ever! Never sent me any renewal information and applied to my credit card. Called to find out about the contract as I wanted to cancel. She asked me why. I told her I didn't need it. She wouldn't let it go. "You must have a reason". Because I want to. She started to argue and tell me the benefits. I told her I wasn't interested in her information and wanted to cancel. I then asked her to have my contract sent to me as I have no idea what I'm under contract for. Called a second time today to a rep that told me she could email the contract. Then she said she couldn't email the contract. When I asked her why she said she could then couldn't she hung up on me. This is the most pathetic company; I have had no emails from this company since 2020 and they are trying to auto-bill me every month. Find another company

1 year ago

Reply from American Home Shield

Hi. Thank you for your feedback about your most recent American Home Shield experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jan. 9th, 2023

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jeremy giddings Germantown, TN

My heat has been out since December 18th 2022. Everytime I ask for update the agent says they are waiting for the contractor to send in reports. I call the contractor and they sent reports already. I'm not liking what is going on.

1 year ago

Reply from American Home Shield

Hi Jeremy,
Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Stefanie Jackson Cleveland, OH

I’ve had a problem with my refrigerator since July and now it is almost a new year and I still haven’t had my refrigerator fixed and they won’t replace it. They keep sending out contractors that’s not fixing the job. I’ve had five pieces replaced on the refrigerator and it still not working. They just won’t replace it. I don’t understand it.

1 year ago

Reply from American Home Shield

Stefanie, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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WITASHA Henrico, VA

I will say that I am a little disappointed in AHS because they sent a company over to my house that misdiagnosed my issue a clear mistake I don’t know if the tech didn’t feel like working or what but a person in that line of work should know the difference between mud and sewage. I have been without heat for over 2 weeks I currently pregnant and have a young child.

1 year ago

Reply from American Home Shield

Witasha,

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Joanne Kerr, Esquire Clinton, MD

I have been trying to reach a supervisor now for a few days regarding a couple service issues and to no avail. I still have a stovetop that has been out of service since November 30th. And to-date that service has not been resolved. After several attempts, on my end, to have the repair complete prior to the holiday - THAT HAS NOT BEEN DONE. I have not received prompt service on my repair, or customer service support.

1 year ago

Reply from American Home Shield

Hi Joanne,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you to address the issues that need to be resolved.

Dec. 27th, 2022

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Dan Duke Breckenridge, CO

I have had AHS for years. They fixed a minor dishwasher problem for me. This service request was for a gas furnace that would not light. I paid the $100 service fee but got no service call. I called the automated service number every day for 4 days, with outside air temps below ZERO! I talked to their expediter who promised a response in 24 hours (three times). They were unable to provide a technician to even look at my furnace. They offered an option, to find my own technician, but when I did, they required him to diagnose the furnace, contact the phone maze, document the repairs, itemize the estimated and get another authorization, then do the repair. It's NO WONDER they can't get a service call done. They refused to reimburse me for getting a technician to keep my property from freezing solid. THEY ONLY WANT YOUR MONEY. THEY DO NOT FIX YOUR PROBLEM!!! DON'T WASTE YOUR MONEY.

1 year ago

Reply from American Home Shield

Hi Dan, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to address the issues that need to be resolved.

Dec. 27th, 2022

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Hope Reyes Bastrop, TX

Unfortunately, the website doesn’t allow for problem description causing 2 follow up rescheduling. 3rd one so far for range issue. Problem only one sided communication with contractor - just text from them. Where did the people contact go?

1 year ago

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Mattie Mason Katy, TX

The vendors come out trying to sell their products to correct the problem that I call American Home Shield to manage. Royal Flush repairman(Paul) is trying to sell me a new furnace and stating a part is needed to correct my heater problems but is not covered by American Home Shield. I had to ask him to submit the findings to American Home Shield to diagnose and recommend repairs. The same thing happened with my air conditioner in June 2022 with Dynstasy. Dynasty made repairs and install a system, but caused water damage to my home and American Home Shield is not holding anyone accountable for my home damage. These repair companies contracted with American Home Shield are out to make money for their business and do not have an interest in upholding the contract signed by American Home Shield and the homeowner. This can appear as fraud. I have had a contract with American Home Shield for almost 20 years and the concept is great, but most of the repair companies are inefficient. Establish in the last 5 years, the repair companies are not of quality and most of them try to cut under-table deals.

1 year ago

Reply from American Home Shield

Hi Mattie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Mark Bomchill Minneapolis, MN

They are VERY corrupt. Their overseas only call centers are difficult to understand and they only read off of scripts. They refuse to transfer customers to people who make decisions. AHS's contractor deemed my furnace beyond repair. AHS too all standard installation costs except for $255 and falsely classified them as "modifications" to avoid paying for their contractual obligations. No one can get a furnace installed for $255. AHS told me that the modifications were needed to prevent the same situation from happening again with new furnace. I explained the old furnace was about 20 years old and had very few problems. AHS is evil and corrupt , avoid this company

1 year ago

Reply from American Home Shield

Hi Mark, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 22nd, 2022

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Nicole Outlaw-Patterson Atlanta, GA

I am paying for a service with a company that is subpar, less than stellar. I understand that the warranty I pay for will not cover all areas, as the representative stated, normal wear and tear. I get it and I understand it. Before your customer service reps ill-advise your customers on details, ask that they listen to your customers first. My call on Friday night to AHS was regarding to no heat I understand that my heat pump could not be repaired by said contractor because wires were damaged by a previous company. I do not have any issues with that at all. Again I understand that this my heat system/wires damaged by another company; therefore, AHS are not liable to cover, and it is my responsibility to have those wires repaired and I did. However, I have a contract until August 2023 and when I asked, the representative if I could get details on a platinum coverage. The first thing the representative stated is I cannot change anything because the contract ends August 2023. I stated three times to the representative, I wasn’t trying to change anything at this time, because I am aware that my contract is good until August 2023. I just wanted to review the details of the platinum plan you offered. I was refused to even look at a plan or even speak with a service rep because my contract doesn’t end of August 2023. Talk about excellent customer service… NOT!! AHS you just lost another customer at the end of their contract. You wouldn’t allow me to review another plan with possibly more income and retaining a customer. Well I guess it doesn’t really matter, you all probably have enough customers right now, you certainly don’t need my money. If this is your highest level of customer service, I bid a Thank you, but no thank you, this was the confirmation I needed to bid farewell.

1 year ago

Reply from American Home Shield

Good morning Nicole, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred to have the heating system repaired.

Dec. 22nd, 2022

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real cote

long term customer with more than 10 years got denied for water heater replacement was told to wait for 4 days for first appointment, not actual repair garage was flooded due to leaking tank, had to remove the tank because of wall damage because the tank was disconnected, I got denied replacement needed diagnosis very simple you can see the leak, can also branch a garden hose so simple. contractor plumber only glance at the tank, no touching, no work done, no physical office also unable to talk to a supervisor got charge service fee for zero work done my wife made original service call, i had to leave my job to stop water damage new water heater installed the same day after contractor came and left without doing the job btw contractor was able to install water heater if I decided to buy one for $400 but was not able to perform thee job right away with AHS contract...

1 year ago

Reply from American Home Shield

Hi Real Cote, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred with the water heater replacement.

Dec. 22nd, 2022

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Joya M Seattle, WA

They rip you off and promise what they cannot deliver is my experience for over a year with them. The call with customer service often is over an hour each time and it is very frustrating. As a member, I was charged over $125 service fees for a kitchen faucet leak as they made it sound as if it was a modification for the replacement of the leaked faucet. When they claim as modification your fees are going to be over the service charges. Then, when they were not able to provide me with a technician for a free heat checkup they offered, they asked me to find my own contractor as they were not able to find anyone. I wasn't able to find my own contractor based on their vague reimbursement promise. Even canceling my membership was like pulling teeth as they make it a lengthy process and I wasn't able to cancel. This tells you what a horrible company this is that wants to keep the membership dollars coming with no effort to keep the promise. They have loopholes to make you pay more and who has time to deal with them with the customer service as bad as it is. Most of the members give up like I did and don't ever want to go back to this scammer.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Ellen Garcia Norwalk, CT

Issue began on 12/12/22. It is now 12/15/22 and likely no repair or heat for at least another 4-5 days. As a Realtor for more than 18 years, I’ve suggest this coverage to my clients. Recently, I suggested it to my own daughter after many clients raved how great it was. I now need to back-peddle based on the HORRIBLE service regarding a furnace repair in NJ. My daughter (who is 8 months into a high-risk pregnancy) is now without heat for more than 3 days (40 degrees in their home) and they are still giving a run around trying to find an authorized service provider for a LENNOX furnace. My daughter has found one with the parts, but AHS, insists that they can’t go “out of network” without authorization and that could take another 48 hours or more. The initial service company told AHS they couldn’t fix it or get the parts and yet, AHS, attempted to dispatch the very same company again! This is absolutely ridiculous - can’t even speak with a supervisor as all the Intake reps aren’t even in the USA. They won’t authorize a reimbursement to use a company who has the parts and could have fixed the furnace yesterday but dispatched yet another company who needs to go to the house tomorrow then order the parts and likely won’t fix the furnace until well into next week. I’ve called every phone number (at least 15) and get the same run around. We can’t even speak to a supervisor or manager but they will put in the research to get the call back in 48 hours. There is NO number to speak with the Corporate office - they all lead to the same service request line in another country. RUN, DON’T WALK, away from this one!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Alexboy Boshmon McLean, VA

AHS doubled the monthly bill by increasing it twice each year without even notifying me. I could not resolve this issue over the phone. When I got fed up and finally told them I am canceling my contract they started offering some minimal discounts to keep me. When I rejected their offer, several representatives simply disconnected their phones. The last representative whom I talked became aggressive after hearing I am still cancelling my contract and charged me for the whole month in advance which I did not use/need and on top of that, he charged a Cancellation Admin Fee amounting to a one-month payment. Avoid this company at all costs - don't trust their rosy offers, which are valid until you take their bait!

1 year ago

Reply from American Home Shield

Hi Alexboy, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 7th, 2022

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