American Home Shield: Read 34,899 User Reviews From Real Homeowners

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PAMELA Temecula, CA

My microwave blew fuses in February, repairman replaced but with incorrect fuses. They blew again, he replaced again and it was ok for 3 weeks. They blew again and something else had to be ordered. He NO showed a couple of times, then came, repaired and dropped it on the floor which damaged the housing. He took it to the shop. Last week they said parts were in but they would have to come get it. “They already had it two weeks “. Saturday they no showed and yesterday they no showed. It is May 10 and I’ve mostly been without a microwave since the end of February. I don’t know how they can run a business like this. Very disappointed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 10th, 2023

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Annette Burke, VA

Lack of value and customer service. AHS and UAT are conflicted in their communication to me and to AHS. UAT advised I upgrade my unit and then reported to AHS it was a mere repair which is false. The leak was not found or fixed. My utility bills were impacted. The line set and coil kept freezing on my 19 year old AC. I upgraded my AC outside of UAT (Brendan- Regional Mgr) as I do not trust them, and requested $1,000 for the upgrade (As UAT advised me to) to my failed AC unit and was declined. UAT also offered quotes for a new AC at $9,000 and $7,700, and a flow zone for an additional $4,000. I chose FH Furr to upgrade for $7,000 and they found the intake was not in spec (less than 10) and upgraded it for free (to 14) which resolved the airflow issue upstairs I was having. If AHS would have worked with me, truly investigated the AC issue, and valued my membership, I would be a loyal and continued member. I would have openly recommended AHS if the opposite of my experience had occurred.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 10th, 2023

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THOMAS Miami, FL

I’m extremely disappointed in the service provided by American Home Shield. I understand they have a business to run. However, I think they should take more time to vent the contractors that they allow into our houses. I believe this causes to further problems and damage down the road, either to lack of craftsmanship or lack of industry knowledge. But I made an American Home Shield. . But I made an American Home Shield aware of the faulty areas. They told me that my complaint is with the installers in American Home Shield. I’m currently being asked to pay for replacement parts on a brand new air conditioner they installed less than a year ago.

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 10th, 2023

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MAJ Las Vegas, NV

Amazing service!!! I truly recommend to go with American home shield. Trust me you will definitely need them in the future and they’ll take good care of you.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Krishna Darji Grovetown, GA

Before getting the insurance, I had particularly informed the salesperson about the types of equipments I have in my home to make sure that the insurance plan I was getting will cover all of them. The insurance agent assured me that all the equipments I mentioned are covered in the policy for repairs or replacement(the call was in a recorded line so AHS can find it and verify) I was not presented a policy before I paid which was a month later after I signed up for the policy. My AC went down and stopped cooling so I called AHS for the service, the technician told me that the air handler unit was leaking and needed to be replaced. I was not informed what action AHS is taking about the issue. I called a week later to enquire what was happening with the repairs or replacement claim. The person who answered the call on behalf of A HS informed me that the claim was passed and they will fix it on the May 1, and then put me on hold. After the whole ended. He changed his statement and informed me that it was with another department which approves or denies claims, and it would take another week for them to decide as they were waiting on some more information from the technician. I called them again after another week as I had not heard anything from them and it was getting hot without AC. In my home. My one year old kid were struggling in the heat. This time they told me they denied the claim stating they do not cover heat pump that I have. When I informed them about the insurance agent, assuring me that my equipment was covered with the plan, I was getting which happens to be the highest plan they offer, they answered, saying I apologise, but cannot do anything about it. I insisted to talk to a supervisor or manager and I was denied that it was not possible to talk to anyone else. I feel betrayed and cheated by the company and AHS lacks ethics. I was never informed about the denial of the claim and I was charged a friend for dollar 125 for this. I had another claim that I open to fix my oven, but they never sent a technician over and automatically cancelled my claim without letting me know. I only realise that when I saw the refund of dollar 125, which I had paid for that service.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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MARK

American Home Shield gives us peace of mind knowing that if an appliance we desperately need dies or is broken, we will not take on a financial hardship in lean times.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 9th, 2023

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Anthony Avila Lincoln, CA

The technician was professional and informative. He began trouble-shooting the problem and was able to quickly take care of the issue and had the AC back working.

2 years ago

Reply from American Home Shield

Hi Anthony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2023

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Dee

I recently had an issue with my washer and contacted American Home Shield (AHS) for assistance. Unfortunately, it turned into a frustrating and inconvenient ordeal that took a month to resolve. While I appreciate that the issue was eventually fixed, the process was not easy. The first contractor that AHS sent came and tore my washer apart, but then it took two weeks to get back to me about the parts that were needed. When they finally returned to install the parts, the problem was not resolved. I had to call AHS again to explain the situation and advised that the contractor asked that they send a GE technician to fix it. Instead, AHS assigned a new contractor who was unavailable for another week, which meant that I had to wait three weeks without a washer. They again assigned another technician, but to make matters worse, the new contractor assigned did not contact me within the promised 4-hour window; three days later, someone finally reached out to me. During this entire process, I had to make multiple calls to customer service and was told, "I understand; I apologize but there's nothing else I can do." I escalated the issue to the executive level by emailing individuals. When I asked for compensation for the additional expense, inconvenience, and frustration it caused me, the Executive Relations employee responded, "American Home Shield is not obligated to cover any additional expenses that resulted in the time it took to complete the repair." I am disappointed with how AHS handled this situation and the lack of consideration for the inconvenience and extra expenses that I incurred. I hope that AHS will take this feedback to heart and improve its contractor selection, customer service, and willingness to compensate its customers when they fall short of their promises. I would caution others to consider their options carefully before choosing this company for home repairs.

2 years ago

Reply from American Home Shield

Hi Dee, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 4th, 2023

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TODD Mattawan, MI

Company selected for HVAC tune-up wouldn't help us with an issue with the furnace. Called back to AHS, had trouble communicating with the representative, I kept asking to talk to someone else and they refused over 10 times to transfer me to someone else, and then talked to the escalation team. I communicated to them that we had a cold house with an 8 month old baby in there and I just needed to know if they could send out a different company. They wanted me to pay an additional $100, put me in a queue, and then hopefully a different company could be contacted - but there were no guarantees. Someone contacted me from a different company, but had no idea that it was supposed to be an emergency call and wanted to schedule an appointment at a later date. We then simply contacted a different company, they came out, and resolved the issue. Our contract with AHS proved to be worthless.

2 years ago

Reply from American Home Shield

Todd, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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ARACELI Miami, FL

The peace of mind to know you have this service if you have an issue in your home. The ease of setting up a service call with a company you can trust.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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LINDA Grimes, IA

Wonderful company. Very friendly and professional staff. Resolved my issue in a timely manner. Would definitely recommend American HomeShield to everyone I know.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Walid Ayoub

I moved my residence recently and join AHS. They are prompt, professional, and very easy to do business with. so far I submitted 3 requests and was very satisfied

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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RW Harp

Service request very simple online. Ability to track technician invaluable. The technician was professional, prompt, and very detailed. Great communication!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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ANDREW Valley Stream, NY

Good service, but they are not always aware of what has transpired when repair is attempted. Also, l was charged for a service and AFTER the service was complete, that's when l was notified for my permission to complete, they asked me after l was billed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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don knoll Spring, TX

The service is very good but the cost of the program is starting to get to a point that it may make the service unaffordable. For the same coverages the cost has jumped by over 30% this year from last year!!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Mark BOGAN Austin, TX

AHS did a good job in assigning H&C Electric to diagnose our electrical wiring issue. It was resolved in just one visit. Heath is very patient, polite, and professional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 2nd, 2023

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FRANK Tulsa, OK

The last repair that we needed done was a plumbing problem. American Home Shield sent a terrible plumbing company who jerked us around for 8 weeks. Then they finally sent another plumbing company and they were wonderful! They got the part we needed in less than 1 week.

2 years ago

Reply from American Home Shield

Hi Frank, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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TIMIOTHY Evant, TX

You can’t talk to anyone when you request service. It’s automated for payment upfront only. the 2 days later they call you, or the service you requested calls you. I wish they could do better.

2 years ago

Reply from American Home Shield

Hi Timiothy, Thank you for your feedback about AHS!

May. 1st, 2023

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ANGELLA Norwood, MA

A few of the things I like about American home shield the verb professional, they said, professional and license staff out and they respond to you as soon as they can

2 years ago

Reply from American Home Shield

Hi Angella, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Niesha Nelson St Louis, MO

I’ve never had a problem getting a hold of someone to talk me through what my next steps were. I’m also grateful that I haven’t had to call often over the past 10 years.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 2nd, 2023

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GUY 'Ewa Beach, HI

So far, so good. Only problem I had with a contracted vendor was when he subcontracted the job out to an unqualified subordinate. Still, the job got done.

2 years ago

Reply from American Home Shield

Hi Guy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 27th, 2023

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Stephen Topper, Topper Properties Las Vegas, NV

Main problem is follow up, very , very,poor, 1. you should have a name, number and email that needs to be supplied for each service call ( or confirm what you have on file) so you contaxct the correct people, I have many tenants in properties 2. Follow up, never see an invoice or Receipt when work is done 3. Buy outs or longer repairs or parts, etc , very poor to follow up and to explain options. 4. AC checks, are a joke the techs find items almost out of service that are not covered by Warranty ( "because the system runs") so it just costs more! you need to overhaul that entire system. ( you can save money in the long run in Las Vegas by just cleaning the coils inside and out with this service)

2 years ago

Reply from American Home Shield

Hi Stephen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Heather H Sanford, FL

AHS has severely disappointed us by raising our rates for the same coverage, increased the call out service fee from $75 to $100. I spoke with 3 representatives who gave me 3 different prices of my annual renewal and one person I spoke to didn't even know if I'd have to pay the annual rate or was able to split them in monthly payments (as current) - in fact, she told me that I would have to pay the annual rate AND then monthly payments in addition. The representatives I spoke with were very unprofessional with thick accents and couldn't properly divide my annual premium into the monthly payments. After this experience, I am seeking quotes from other companies. I spent over one hour on the phone while at work attempting to retrieve an accurate renewal quote.

2 years ago

Reply from American Home Shield

Hi Heather, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Corbitt White Fairfax, VA

Everything went well. I like the company that was sent out on the Call. The technician was awesome. United Air Temp INC. Edgar M. AHS, as always was quick to respond to the outage request.

2 years ago

Reply from American Home Shield

Hi Corbitt,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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DONNA Broken Arrow, OK

They do what they say they’re going to do. I have never had any problems anytime I have called for a service. I believe I have been with them since 2012.

2 years ago

Reply from American Home Shield

Hi Donna, Your patronage is more than valued! We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Gina Roscigno Canyon Country, CA

The past two service requests I made were for my HVAC. Heater and Air. The two companies that were assigned and the service technicians that came were excellent.

2 years ago

Reply from American Home Shield

Hi Gina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Marsha Vosburg San Angelo, TX

The technicians were friendly and professional. Two of the four times I have had services through AHS, I have had unexpected charges and ended up paying for things that were not covered by AHS.

2 years ago

Reply from American Home Shield

Hi Marsha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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M A J Las Vegas, NV

Had my house rekey.. easy setting up appointment and fast service… I truly recommend AHS they have excellent customer service and everything gets done quickly!

2 years ago

Reply from American Home Shield

Hi MAJ, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Jason D

I was disappointed that my first service call was rescheduled by the vendor, then it took almost 2 more months for them to come out and make the repair. Though I am happy with the repair. Now I requested servicing for my AC system and it's been 2 weeks no one has called to schedule. The warranty is not helpful if it is this difficult to get the service when I need it.

2 years ago

Reply from American Home Shield

Hi Jason, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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C Jackson Los Angeles, CA

You can put in a claim through several methods which makes it easier and the handling of each claim was done quickly and effectively to my satisfaction.

2 years ago

Reply from American Home Shield

Hi C,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Valerie Abbott The Villages, FL

I have used this service a lot lately. Always get quick response for the problem from American even if the technician doesn't get it right the first time.

2 years ago

Reply from American Home Shield

Hi Valerie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Miller Miller San Antonio, TX

I've been with AHS for over 10 years, never really needed them until now. Terrible customer service. They insisted on using TexAire Heating and Air Conditioning even after the contractor didn't call me for weeks after I paid for an advertised "preventative maintenance". I had to call and call and call AHS and the contractor. The contractor would never answer calls or texts. His voicemail was full and would never return calls. After weeks of fighting with everyone, the contractor finally scheduled something and didn't even bother to call, he emailed my appointment info. Thank goodness I checked my email...but wait, there's more! He canceled the morning of! Yes, of course he did. I took time off work to be home for this service call and he didn't even call me, I had to call him and ask him where he was at, his response was "oh well it's too cold for me to maintenance your AC". It was probably 55 degrees outside. Anyway, he rescheduled. Finally, he shows up, in a rental uhaul pickup truck, no business shirt, no business card, no invoice. He spent literally less than 5 minutes completing AHS's "in depth, 20 item" checklist. He was rushed, super unprofessional, and put zero effort into his entire inspection and maintenance check. What a waste of money. Then of course, the whole time...with a span of like 10 phone calls to AHS, their response was "we have no control over the contractors and how they do business" but yet they wouldn't let me cancel my request for the service after 3 weeks of waiting for this contractor to even call me. They said I would incur a cancellation fee! What?! Worst service ever. We complained and filled out surveys and the response is always "sorry, we have no control over our contractors..." Ummmm, yeah you do...you pay them right? Well I pay AHS to make sure they're sending me a professional, reputable, trustworthy contractor. Highly disappointed. Canceling them asap.

2 years ago Edited April 26, 2023

Reply from American Home Shield

Hi Miller, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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JEAN Arcata, CA

When you buy a house with appliances in it, you may not know how old they are and this gives me comfort and reassurance about having the appliances covered.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Sara Clark Fort Worth, TX

Every single time I have a service request with AHS is it a nightmare. The technicians come up with a laundry list of items that “must be done in order to complete the service” and are never covered under “any policy”. The Customer service department is rude, condescending and not helpful. They don’t have the answers and will not transfer to anyone who does. I once went over two years without an oven and I’m on my third day without AC because a technician took my motor to fix and is dodging my calls to bring it back. Last year when I renewed they charged me the monthly amount over 26 times in a row over the course of three days and locked my debit account for two whole weeks. They have no answers for why this happened and are non apologetic and do not to care at all. I have reached out to any department I can for help many times over the four years I have held and policy and even the sales department is candidly honest about how terrible the company, their policies and the customer service is. How embarrassing. I renewed because they gave me a slight discount but it honestly is not even worth it at this point. They make any issue big or small a complete and total miserable nightmare. I do not feel safe, covered or comfortable with AHS, I consistently feel like this I am involved in the biggest joke and scale of a warranty company ever.

2 years ago

Reply from American Home Shield

Sara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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DANIELLE Cleveland, OH

American Home Shield hardly covers anything. Too many stipulations in the contract as to what is covered and what is not. They charge $100 for someone to come out, why am I paying American Home Shield monthly then? We recently had issues with our old AC unit. The contractor they sent out said American Home Shield would cover $3000 towards a new one if they installed it. We wanted to use a different contractor so that it would cost much less money for us out of pocket, but American Home Shield refused to to pay more than $230–yet they would cover $3000 if we used their contractor that they sent that wanted to charge us a lot of money??

2 years ago

Reply from American Home Shield

Danielle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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ROSEMARY Raleigh, NC

I liked that someone wad here in a few days to service my HVAC unit. The tech found the problem right away, fixed it & was gone within an hour. Great experience.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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MONICA Clover, SC

The company Elite Air that was sent out to do a check on HVAC unit wasn't very professional. He did not use booties to come into my house (made him take his shoes off) and he used foul language in my house! This was very disrespectful to me & I was shocked to hear the "F" bomb from him among other words! Never send this guy here again!!!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Steve Husted Myrtle Beach, SC

It would be nice if AHS was more involved we are the customer they make no effort to reach out ever.. follow up to see how everything is going. If happy with results if we need anything Nothing no effort I had to call 6 times in a day to get help and to see next steps and what to expect no communication at all..

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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DORIS Franklin, PA

It was good, the only problem I have is I am hard of hearing and sometimes talking with someone with a strong accent make it hard for me to understand what they are saying. Otherwise it was good to go.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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ROBBY Sandia, TX

Usually AHS is very responsive and gets things fixed at a decent time frame, exceptions of A/C problems in the future. Right now I’m having hot water heater issues and it’s been almost a month and I’m still waiting on AHS to contact me on what my options are. It’s a great home warranty to have, but I think on somethings it should be more customer friendly and not having to continue to call to check status’s of problems that need to be repaired

2 years ago

Reply from American Home Shield

Robby, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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DAGMAR Las Vegas, NV

From my entry on the computer to the reply which company would be taking care of our AC problem it was a pretty fast. From AHS to the AC company A&R everything went well.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Jeffrey Brockman Richmond, VA

When I joined in 1995, I paid $300/year, and service calls were $25. I'm paying three times that now! I have usually received pretty good service, as long as they don't send inexperienced technicians.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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JAMES Tolleson, AZ

It’s a great service but prices go up every year. They are quick to respond and to get a service out to you, sometimes they don’t cover what they say but overall I’m pleased with the service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Maggie Rangel San Antonio, TX

The work I have requested has been completed with out issue. Although for our AC it took 3 request to finally fix the problem. But that not American Home Shield.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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KIM Bonney Lake, WA

AHS has given me peace of mind. Our home is 22+ years old now and components are failing. I’ve put in 7-8 work orders and had work performed and been pleased with all.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Robyn Didelot Sarasota, FL

I would never recommend AHS to any of my friends or family! It's basically impossible to get anything replaced even when it's past it's prime and difficult to get the parts. I was having issues with my 17 year old AC. They assigned me with a company who I was absolutely thrilled with. He called me back witin 20 minutes of my filing on a Saturday night. He came the next morning, a Sunday, at 9:00 am. Of course the noise I was hearing the night before stopped. He waited for 2 hrs when it finally acted up and he knew immedialtey what the problem was and fixed it. He said my AC is old and you can no longer buy the freon it takes which I already knew from my neighbors. When I was having issues a few months later I wanted him to come back as he was now considered my AC person. I had had him come and do an annual service cleaning. I called and fought tooth and nail and was able to get him assigned to me. But then they offered some bogus 50% Off Upgrade your AC. When I tried to schedule it, first, the guy didn't even know what I was talking about. Finally he transsferred me to the AC department and they knew a little bit about it. I told them I wanted the AC person who had been here twice previously and they refused and said it wasn't possible. When I called my AC guy he didn't even know about the program which means they were only using specific ones and not giving every AC company an opportunity. They sent some AC company thats over 90 miles away from me. Some young girl showed up and I started explaining to her about the program and certain things that needed to be done since I live in a Condo and she said all she knew is she was to come and take pictures. No technician, no one that knew anything about AC's. Then I waited 4 weeks for any type of correspondence or estimate. When I finally did get it, it was just an email with a price. A price by the way that was almost double of the estimate I got from the AC guy who I wanted to use and had come out previously. So not only almost double the price, but no 50% off anywhere. In fact, no discount whatsoever!!! Total BS and a ripoff.

2 years ago

Reply from American Home Shield

Robyn, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 18th, 2023

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LISA Tucson, AZ

The service people dont help in telling you the dimensions of appliances ....etc. I thought that AMS would get the right appliance size ..... how am I suppose to know the correct size. The people who delivered the appliance were rude endnote helpful Lisa

2 years ago

Reply from American Home Shield

Hi Lisa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide the correct AHS property address.

Apr. 14th, 2023

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SHERRI Pittsburgh, PA

The request for service is not done in a timely manner. I paid the $75.00 to have my air conditioner looked at. The job was coded wrong, and my a/c is still not fixed. I have breathing problems and need the a/c as the weather is warming up. I've voiced my dissatisfaction to no avail. So now I have to pay another 75.00to have someone come out to look at it when it should have been fixed right in the 1st place. I've had this warranty every since I purchased my home 4years ago and it's not worth the money the seller paid for it and I continue to pay every month.

2 years ago

Reply from American Home Shield

Sherri, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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ANAND McKinney, TX

1. My refrigerator stopped making ice and dispensing water. 2. Ice was accumulated inside and outside of the refrigerator wall. 3. Refrigerator making different weird sounds Service contractor examined the refrigerator and found these issues cannot be repaired. As per the contract if issues are not repairable, new refrigerator will be provided. But the claim is denied and I was told these are cosmetic issues. To me these are direct functional issues!

2 years ago

Reply from American Home Shield

Anand, Thank you for letting us know about your concerns regarding your appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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JAMES Kent, WA

you raised the price $250 on my tiny house. I have been a costumer since at least 1994 with one or more of my houses. it's pretty outrageous to raised the price that much in one year!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

American Home Shield Reviews