American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Naomi Harris Cleveland, OH

Price jumping 20+ bucks for renewal. When you go to the website you all still offer three plans but yet told me you no longer have it. Additionally there are other companies who are rated better than you all and plans are cheaper

2 years ago

Reply from American Home Shield

Hi Naomi, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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KIMBERLY Phoenix, AZ

Customer Service was quick to dispatch and the plumber assigned was great. My issue was that AHS ordered the incorrect water heater twice causing an almost two week delay in completing my repair. Finally got it right and the plumber installed quickly.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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L. Biggs Columbus, OH

Service is great. Just the yearly inflation of $3-4 per month and then add the $25 increase per service call, it a little much when you don't use the service by maybe twice a year.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Holly Franks Odessa, TX

if I could give it a zero stars, I would. The first technician that came out, said the blower motor was broken and I asked for a second opinion they agreed the blower motor was broken yet home shield would only replace the entire furnace that didn’t match my other two units and almost cost me almost $2000 by misdiagnosing the furnace problem. Don’t waste your money. Call professionals that work on the models that you own. thank goodness I finally figured out what my gut was trying to tell me and actually called a Lennox dealer “ all they had to do was open up the manual and reset the panel.” was what my Lenox dealer said for 150 bucks. Nobody of course is apologizing for the big blunder it’s really not worth it.

2 years ago

Reply from American Home Shield

Hi Holly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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DAI Pomona, CA

My refrigerator stops producing cold air. AHS sent a contractor out, diagnosed the problem, order the parts once he got the approval and was able to fix the issue.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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LAURA

We've had no heat for almost 2 weeks. The furnace guy was here maybe 15min. Said he might have to order the part. Or maybe YOU would send someone who has it. We are really upset about the so-called appts. They call out of the blue and say they'll be there in 15 min? I am disabled. I can't run to the door so someone else has to be home. My grandson has been here waiting but he had private business this weekend and no one else was here. The guy called on Sunday I believe which I didn't even know they worked then. He said 15 but I didn't talk to him just got his message. He says in his own words he never came anyway so? I've paid my $100 and you will be taking out more on Feb 27th. Please tell me what I am paying for? I know our house is old and in bad shape. Sorry. I don't have the money or ability at this time. Only for the furnace first We are trying to prep the thing for him. Thank you.

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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ALVIN Charleston, WV

For 15 years American Home Shield was great. Since 2022 the service in appliance repair has suffered. We have been trying to have our refrigerator repaired for almost a year. First there was an issue with parts, then poor communication between the vendor and AHS. Then, the vendor did not have a technician in our area and we had to wait for a new vendor. Now, our appointment for repair keeps being delayed. We have also been waiting for our oven repair for over a month.

2 years ago

Reply from American Home Shield

Hi Alvin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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SHELLEY Atlanta, GA

Two of the venders (plumbing and garage door) were useless. Plumbing tried to send us to his "friend" who seems to be running an insurance scam. The garage door guy did nothing but try to get us to replace everything - even though he knew is wasn't covered.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Brandon Graham Elizabethtown, KY

Fast on dispatching a tech to come look at my fridge and no questions asked at replacing my fridge we was able to get more then enough to buy a new one

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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David Corbett-Kelsall Fort Lauderdale, FL

I like being able to book a claim online through the easy-to-understand portal, and receiving various notifications through each step of the repair process.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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PL MB Pflugerville, TX

American Home Shield is always quick to respond. We have always been pleased and satisfied with the arrangements made — when we are in need of help with home concerns.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Jaime Rosales Brentwood, CA

I have been a member for over 10 years and so far never had a problem requesting service. Technicians they sent to fix my appliance are so far are reputable company.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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KATHY AZ

Great service! They scheduled needed service calls with the contractors and everything went smooth as silk! Very pleased and would highly recommend.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Matt Phillips Liberty Hill, TX

I ended up having to pay out $1500 of pocket costs for mistakes made by an AHS contractor. I disputed the costs but had to pay them to get my heat fixed during the winter. I asked to be reimbursed since the problem was clearly the fault of the contractor. AHS basically just chose to ignore me. Every time I call I’m told I’ll receive a call back and I never do. I’ve asked to speak with someone other than the customer service people and I’m always denied.

2 years ago

Reply from American Home Shield

Matt, Thank you for letting us know about your concerns regarding your Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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VINCENT Queens, NY

Since I started with AHS it’s been a great experience. Whenever I have had an issue with something in my house their team had it serviced very quickly.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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LIZZY R San Antonio, TX

I'm currently looking for another company, not bcuz I don't like the service of AHS, but bcuz they don't allow me to customize my warranty. I would like them to consider this is in future. I don't feel I should pay for something I don't need!

3 years ago

Reply from American Home Shield

Hi Lizzy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Linda Scales Austin, TX

AHS promised to issue a refund of my $75.00 service fee due to AHS dropping the ball in getting my hot water heater. I went 3 weeks without hot water. It took 3 weeks to get the hot water heater in the midst of extreme cold weather. I’ve called many times following up on my refund. They lie to me promising it will be refunded As of yet, no refund. I’ve incurred an increased water bill, I have lost faith and trust in AHS. I’ve talked to 2 plumbing companies that no longer work with AHS because they end up not paying the contractor after telling them they would. Just like they have done to me. Now 2 times. First time back in summer of 2021 and again in winter of 2022 for the hot water heater.

3 years ago

Reply from American Home Shield

Linda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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Petra Pollard La Grange, GA

American Home Shield is a nice comfort to have as additional protection but the prices have gotten a little outrageous. This will be our last year with them due to the yearly increase in price. We use the service but not enough to continue enduring this. It's also very difficult to get an American agent. Sometimes the language barrier is too much to encounter when you're already frustrated from a malfunctioning item.

3 years ago

Reply from American Home Shield

Hi Petra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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ROSEMARIE Leesburg, FL

My first experience with AHS was wonderful. They sent a service provider out the day after I called and they diagnosed and fixed my plumbing problem in no time.

3 years ago

Reply from American Home Shield

Hi Rosemarie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 10th, 2023

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Dan Carroccio Reno, NV

I had a contractor tell me they were unable to complete a job and they would report back to AHS. It has been over a month and my bathroom is still unusable and I have spiked to AHS five times and keep getting the same run around. I just need a contractor to come out and complete the service. Other than this serious issue, service has been adequate.

3 years ago

Reply from American Home Shield

Hi Dan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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Leslie Thyrion Ortonville, MI

Got my free furnace check up, they said they didn’t have a Contractor to do it, but I could find my own if I wanted, is my dislike. My like, when my 15 year old washer broke down, they replaced it with a brand new one.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

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CRAIG Las Vegas, NV

Opening a claim seems more difficult than it should be, often requiring a call but their support staff is always knowledgeable and helpful. Would prefer if they cut poorly reviewed service providers from their pool.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

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Karin Metcalf Las Vegas, NV

We love the idea of this service. We have had mixed results thus far so consider that "average." It is expensive for our budget. It is difficult to talk to anyone in person until you get the sub-contractor. The website is key and a learning curve for me to figure out.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

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FERNARD Carson, CA

I like the customer service, and they will find you a vendor for the work. I don’t like to have to pay for a warranty yearly, and then a deductible to be told that if the job is major your not covered and you have to pay out of pocket and I’m supposed to be insured.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Rev. Dr. Yvette Wilson-Barnes, JD '97

We contacted Patriot Plumbing regarding our water heater replacement and have yet to hear from them. So we are going with someone else given it has to be an out of pocket expense. Disappointing not get a callback to schedule this work.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Sophie Wells Palm Springs, CA

I love the service. I think the service providers should be checked out, as it hit or miss. I do appreciate that there are new services offered this year: roofing for example.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Thomas Radford Champaign, IL

Over the past few years the service has started to drop. All customer service reps have been outsourced to an overseas call center and they provide fame American names. Less and less contractors are working with AHS because they've made it extremely difficult and this has caused extreme delays in services and repairs. Took over a month to get my furnace repaired. I had to find my own contractor and guess what? He was in-network with AHS. What once was an extremely good company has become mediocre. From speaking with contractors it's still the best option though.

3 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Ricky Reed

I am very pleased with AHS. In the past year, I have had a water heater and heat pump replaced. It cost me more than the $100 per occurrence, but it more than paid for itself in the long run.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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jeffrey lagasse Blacklick, OH

AWFUL SERVICE! My water heater went out and I contacted AHS. They assigned a contractor to come fix it but he did not show up. I tried several times to contact him myself but he would never answer. Contacted AHS and explained the problem. They advised they would try to contact the contractor. He still didn't answer. They said they would have to escalate the issue to "Contractor Relations" and somebody would be in touch with me with 24 hours. 3 days later and still no hot water nobody from AHS has contacted me. So, I went out and bout the water heater myself and replaced it as well. Im not going without hot water. I called AHS back and told them nobody has contacted me so I had to replace it myself and I wanted my $125 service fee refunded. After about the 5th scripted apology they told me it would take 21 days to get refunded. They will not refund the $569 dollars I had to spend for the water heater. I still haven't got my service fee refunded. This was my first claim with AHS and definitely my last. BUYER BEWARE!!! I will not recommend this company to anybody. In fact, I'll steer them clear of it. And PLEASE DO NOT LEAVE A SCRIPTED COMMENT ABOUT HOW YOU HATE TO HEAR ABOUT MY INCONVENIENCE.

3 years ago

Reply from American Home Shield

Jeffrey, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 6th, 2023

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Tawana Washington Edwardsburg, MI

From reporting the initial problem, the inspection to the end result was amazing. Each person I dealt with was professional and courtesy. Thank you all.

3 years ago

Reply from American Home Shield

HI Tawana, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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MAHESH San Mateo, CA

I have been struggling to get my refrigerator issue solved for over 2 months. They have charged me $125 call fee and already closed the service call as complete while I do not have a working refrigerator. They take no ownership or responsibility to follow up with the service providers, they do not maintain any support call logs to track issues. I call almost every week and their associates ask me start all over with the whole history. Frustrating part is every associate gives me same answers that we will resolve this with in 24 hrs and then there is no follow-up. Next week I start at beginning again. I wish there was some consumer forum or court where I can sue them.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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Frank Dadgari Oakland, CA

It's been 3 months and our refrigerator has been broken. They engaged Express Appliance which nearly burned down our house. They burned the refrigerator electrical circuit. They had no experience with Subzero refrigerator. Then they wouldn't come to change the circuit, I had to call an electrician who came and refused to work because refrigerator was too heavy and he couldn't move it. I had to hire a mover to pull the fridge out so that electrician could fix the circuit. Then had to call Express Appliance back again and they came and said they don't have the parts. Now 3 months later. AHS has to review this case and let us know what they want to do. This is ridiculous!

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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MARY Philadelphia, PA

Ice Maker and Wash machines repairs were both initially denied because Universal 1 Repair service that AHS hired to dispatch blamed home owner for overloading appliances which was completely fraudulent claim and not true with homeowner being a single household with below average use of appliances. Homeowner had to request second opinion service call from another company assigned by AHS before finally getting any action on the claim. The part could not be ordered and AHS offered to replace with compatible or like appliance but real cost was much more from retailer. Wash machine replacement offer from AHS was at a fraction of the cost of real replacement cost that home owner received quoted from multiple appliance retailers including Home Depot and Lowes and several other local appliance stores. Icemaker was never repaired properly even after 3 visits by repair service and homeowner paid for 2 separate service dispatches.

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 9th, 2023

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ANTHONY Monroeville, PA

They dispatched the company within hours of the claim. The company was extremely responsive and professional. They diagnosed the issue and had it replaced within a day.

3 years ago

Reply from American Home Shield

Hi Anthony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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Marcus Dixon Radcliff, KY

I have had great experiences with Home Shield, except when my air conditioning unit went out and the contractor was horrible and I had to buy a whole new system. Everything else has been good!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2023

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BARRY Cottage Grove, MN

Garbage disposal started leaking. Called, they check account, took my $100 and a guy was there the next day and replaced. Smooth as could be, no hassle.

3 years ago

Reply from American Home Shield

Hi Barry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2023

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juan sanchez Richmond, TX

The service so far has been good but the service techs has been late or missed appts. But the coverage has been able to cover the cost of repairs or replacements . Thanks a million pete s

3 years ago

Reply from American Home Shield

Hi Juan, Thank you for providing us with your American Home Shield feedback! We hope you continue to enjoy your experience.

Jan. 30th, 2023

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Todd Ramsey Fontana, CA

My dishwasher broke in Nov 2022. On Jan 4, 2023 Sears said they cannot fix it & submitted it to AHS for replacement. I have called AHS every 3 days since asking for it to be resolved. I am told every 3 days that I will have it resolved in 24-48 hours guaranteed. I just called again today 01/27/23 & am now being told I have to start all over with sears even though they closed out my ticket saying that it cannot be fixed, it needs to be replaced. Really ridiculous. I asked to speak to a supervisor & was told, I'm wasting my time, they will tell me the same thing. I have now called about 7-8 times & not resolved. They use to be really good on their customer service many years ago when I owned another property, but I will definitely be looking for another provider after this.

3 years ago

Reply from American Home Shield

Hi Todd, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 30th, 2023

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eddie salazar Los Angeles, CA

My electric stove has been fixed twice and it always breaks down every 2 months or so. It's always short circuiting, sparks al over. Now it only has one little stove working, everytime i call to be fixed, AHS charges ne 100.00. They just change the small part and like i said the stove is from the 70s needs to be totally replaced.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Bill Franklin Abilene, TX

They are Real Good on Appliances about Replacing them if needed as far as plumbing they will just piece it together not the Whole Problem off and on for 15 years we have had the Service

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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EMMA Florence, SC

AHS wanted to replace compressor in 20 year old unit. Instead of replacing unit. We had to buy new unit through their other service. We received a discount on new unit but not sure what good the warranty is if AHS will not replace components as advertised

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Sofia Morales Pompano Beach, FL

Pleasantly surprise with the prompt service for my leaking air condition. The local a/c technician who came in was very professional and jnowledgeable. Thank you

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Gary John Torre Canonsburg, PA

I’ve had three service calls with American home shield and the first one he fix the problem, but did not do everything that AHS phone Rep said that he would do. Number two solved three out of the four problems with plumbing. And number three service came back and fix the fourth problem.

3 years ago

Reply from American Home Shield

Hi Gary,
Thank you for your feedback regarding your AHS plumbing repairs. I would be glad to speak with you to discuss your experience.

Jan. 26th, 2023

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ANITA San Antonio, TX

Had AHS had my correct email address, I could have saved some money and had better coverage. Fifteen years with them and they only got my email address correct the last two years. I was not made aware of the upgrade of plans.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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BRIAN Greensboro, NC

So far my experience with AHS has been very positive. Both service requests that I have submitted have been resolved in a timely and professional manner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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MICHAEL

Have always disliked not being able to choose which company will come to fix my problem. Otherwise things are fine and usually taken care of fairly quickly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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CECELIA Yuba City, CA

My refrigerator went out the day before Christmas, I called and filed a claim. The first available appointment was January 10th. The tech came out and stated the compressor had gone out and the whole unit would need to be replaced. They then assigned 2 more companies to come out but when they found out it was a sealed system they cancelled the appointment. I then called everyday just to be told that they couldn't find anyone to work on it. I said then replace it and they said no they had to find someone to fix it. It has been over a month of living out of ice chest, my husband is disabled and I run a home dessert business and this has been a total hardship for us. I call almost everyday to be told the same thing, there working on it!

3 years ago

Reply from American Home Shield

Hi Cecelia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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Matthew Ferrell NC

Customer service was above average on. Both of our issues. Other than waiting on parts, which is out of their control, everything was done ina timely manner and to our satisfaction.

3 years ago

Reply from American Home Shield

Hi Matthew. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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AMATULHAEE Sterling, VA

AHS did not complete my claim properly, and did not communicate properly. then the customer service rep was extremely rude and disrespectful. I have been waiting for over 7 months to have paid 2 service fees for one appliance and AHS has still not fixed it. they send out one company after another and now we are having a 5th company come to see the same appliance. another appliance was looked at and I was told that parts will be ordered for it. now AHS is telling me that they sent an email to let me know that its not covered cuz according to the contractor that damage was due to force. when I requested they send another contractor out cuz this contractor told me it will be replaced, and gave AHS wrong info, AHS said I should have replied to their email from December, which I did not get! they kept arguing with me and being rude, and then put me on mute and stoped responding until I hung up and called again.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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GEORGE Seattle, WA

Needed a leaking garbage disposal fixed. Took a few days for the plumber to come, and about a week for the replacement to be authorized, replacement was relatively fast after that.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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