American Home Shield: Read 34,902 User Reviews From Real Homeowners

star star star_border star_border star_border

Dan Carroccio Reno, NV

I had a contractor tell me they were unable to complete a job and they would report back to AHS. It has been over a month and my bathroom is still unusable and I have spiked to AHS five times and keep getting the same run around. I just need a contractor to come out and complete the service. Other than this serious issue, service has been adequate.

3 years ago

Reply from American Home Shield

Hi Dan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

star star star star star_border

Leslie Thyrion Ortonville, MI

Got my free furnace check up, they said they didn’t have a Contractor to do it, but I could find my own if I wanted, is my dislike. My like, when my 15 year old washer broke down, they replaced it with a brand new one.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

star star star star star_border

CRAIG Las Vegas, NV

Opening a claim seems more difficult than it should be, often requiring a call but their support staff is always knowledgeable and helpful. Would prefer if they cut poorly reviewed service providers from their pool.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

star star star star_border star_border

Karin Metcalf Las Vegas, NV

We love the idea of this service. We have had mixed results thus far so consider that "average." It is expensive for our budget. It is difficult to talk to anyone in person until you get the sub-contractor. The website is key and a learning curve for me to figure out.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

star star star star_border star_border

FERNARD Carson, CA

I like the customer service, and they will find you a vendor for the work. I don’t like to have to pay for a warranty yearly, and then a deductible to be told that if the job is major your not covered and you have to pay out of pocket and I’m supposed to be insured.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star star star_border star_border

Rev. Dr. Yvette Wilson-Barnes, JD '97

We contacted Patriot Plumbing regarding our water heater replacement and have yet to hear from them. So we are going with someone else given it has to be an out of pocket expense. Disappointing not get a callback to schedule this work.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star star star star_border

Sophie Wells Palm Springs, CA

I love the service. I think the service providers should be checked out, as it hit or miss. I do appreciate that there are new services offered this year: roofing for example.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

star star star_border star_border star_border

Thomas Radford Champaign, IL

Over the past few years the service has started to drop. All customer service reps have been outsourced to an overseas call center and they provide fame American names. Less and less contractors are working with AHS because they've made it extremely difficult and this has caused extreme delays in services and repairs. Took over a month to get my furnace repaired. I had to find my own contractor and guess what? He was in-network with AHS. What once was an extremely good company has become mediocre. From speaking with contractors it's still the best option though.

3 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

star star star star star_border

Ricky Reed

I am very pleased with AHS. In the past year, I have had a water heater and heat pump replaced. It cost me more than the $100 per occurrence, but it more than paid for itself in the long run.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star_border star_border star_border star_border

jeffrey lagasse Blacklick, OH

AWFUL SERVICE! My water heater went out and I contacted AHS. They assigned a contractor to come fix it but he did not show up. I tried several times to contact him myself but he would never answer. Contacted AHS and explained the problem. They advised they would try to contact the contractor. He still didn't answer. They said they would have to escalate the issue to "Contractor Relations" and somebody would be in touch with me with 24 hours. 3 days later and still no hot water nobody from AHS has contacted me. So, I went out and bout the water heater myself and replaced it as well. Im not going without hot water. I called AHS back and told them nobody has contacted me so I had to replace it myself and I wanted my $125 service fee refunded. After about the 5th scripted apology they told me it would take 21 days to get refunded. They will not refund the $569 dollars I had to spend for the water heater. I still haven't got my service fee refunded. This was my first claim with AHS and definitely my last. BUYER BEWARE!!! I will not recommend this company to anybody. In fact, I'll steer them clear of it. And PLEASE DO NOT LEAVE A SCRIPTED COMMENT ABOUT HOW YOU HATE TO HEAR ABOUT MY INCONVENIENCE.

3 years ago

Reply from American Home Shield

Jeffrey, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 6th, 2023

star star star star star

Tawana Washington Edwardsburg, MI

From reporting the initial problem, the inspection to the end result was amazing. Each person I dealt with was professional and courtesy. Thank you all.

3 years ago

Reply from American Home Shield

HI Tawana, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

star star_border star_border star_border star_border

MAHESH San Mateo, CA

I have been struggling to get my refrigerator issue solved for over 2 months. They have charged me $125 call fee and already closed the service call as complete while I do not have a working refrigerator. They take no ownership or responsibility to follow up with the service providers, they do not maintain any support call logs to track issues. I call almost every week and their associates ask me start all over with the whole history. Frustrating part is every associate gives me same answers that we will resolve this with in 24 hrs and then there is no follow-up. Next week I start at beginning again. I wish there was some consumer forum or court where I can sue them.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

star star_border star_border star_border star_border

Frank Dadgari Oakland, CA

It's been 3 months and our refrigerator has been broken. They engaged Express Appliance which nearly burned down our house. They burned the refrigerator electrical circuit. They had no experience with Subzero refrigerator. Then they wouldn't come to change the circuit, I had to call an electrician who came and refused to work because refrigerator was too heavy and he couldn't move it. I had to hire a mover to pull the fridge out so that electrician could fix the circuit. Then had to call Express Appliance back again and they came and said they don't have the parts. Now 3 months later. AHS has to review this case and let us know what they want to do. This is ridiculous!

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

star star_border star_border star_border star_border

MARY Philadelphia, PA

Ice Maker and Wash machines repairs were both initially denied because Universal 1 Repair service that AHS hired to dispatch blamed home owner for overloading appliances which was completely fraudulent claim and not true with homeowner being a single household with below average use of appliances. Homeowner had to request second opinion service call from another company assigned by AHS before finally getting any action on the claim. The part could not be ordered and AHS offered to replace with compatible or like appliance but real cost was much more from retailer. Wash machine replacement offer from AHS was at a fraction of the cost of real replacement cost that home owner received quoted from multiple appliance retailers including Home Depot and Lowes and several other local appliance stores. Icemaker was never repaired properly even after 3 visits by repair service and homeowner paid for 2 separate service dispatches.

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 9th, 2023

star star star star star

ANTHONY Monroeville, PA

They dispatched the company within hours of the claim. The company was extremely responsive and professional. They diagnosed the issue and had it replaced within a day.

3 years ago

Reply from American Home Shield

Hi Anthony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

star star star star star_border

Marcus Dixon Radcliff, KY

I have had great experiences with Home Shield, except when my air conditioning unit went out and the contractor was horrible and I had to buy a whole new system. Everything else has been good!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2023

star star star star star

BARRY Cottage Grove, MN

Garbage disposal started leaking. Called, they check account, took my $100 and a guy was there the next day and replaced. Smooth as could be, no hassle.

3 years ago

Reply from American Home Shield

Hi Barry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2023

star star star star star_border

juan sanchez Richmond, TX

The service so far has been good but the service techs has been late or missed appts. But the coverage has been able to cover the cost of repairs or replacements . Thanks a million pete s

3 years ago

Reply from American Home Shield

Hi Juan, Thank you for providing us with your American Home Shield feedback! We hope you continue to enjoy your experience.

Jan. 30th, 2023

star star_border star_border star_border star_border

Todd Ramsey Fontana, CA

My dishwasher broke in Nov 2022. On Jan 4, 2023 Sears said they cannot fix it & submitted it to AHS for replacement. I have called AHS every 3 days since asking for it to be resolved. I am told every 3 days that I will have it resolved in 24-48 hours guaranteed. I just called again today 01/27/23 & am now being told I have to start all over with sears even though they closed out my ticket saying that it cannot be fixed, it needs to be replaced. Really ridiculous. I asked to speak to a supervisor & was told, I'm wasting my time, they will tell me the same thing. I have now called about 7-8 times & not resolved. They use to be really good on their customer service many years ago when I owned another property, but I will definitely be looking for another provider after this.

3 years ago

Reply from American Home Shield

Hi Todd, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 30th, 2023

star star star star_border star_border

eddie salazar Los Angeles, CA

My electric stove has been fixed twice and it always breaks down every 2 months or so. It's always short circuiting, sparks al over. Now it only has one little stove working, everytime i call to be fixed, AHS charges ne 100.00. They just change the small part and like i said the stove is from the 70s needs to be totally replaced.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

star star star star star_border

Bill Franklin Abilene, TX

They are Real Good on Appliances about Replacing them if needed as far as plumbing they will just piece it together not the Whole Problem off and on for 15 years we have had the Service

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star_border star_border

EMMA Florence, SC

AHS wanted to replace compressor in 20 year old unit. Instead of replacing unit. We had to buy new unit through their other service. We received a discount on new unit but not sure what good the warranty is if AHS will not replace components as advertised

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

star star star star star

Sofia Morales Pompano Beach, FL

Pleasantly surprise with the prompt service for my leaking air condition. The local a/c technician who came in was very professional and jnowledgeable. Thank you

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

star star star star_border star_border

Gary John Torre Canonsburg, PA

I’ve had three service calls with American home shield and the first one he fix the problem, but did not do everything that AHS phone Rep said that he would do. Number two solved three out of the four problems with plumbing. And number three service came back and fix the fourth problem.

3 years ago

Reply from American Home Shield

Hi Gary,
Thank you for your feedback regarding your AHS plumbing repairs. I would be glad to speak with you to discuss your experience.

Jan. 26th, 2023

star star star star_border star_border

ANITA San Antonio, TX

Had AHS had my correct email address, I could have saved some money and had better coverage. Fifteen years with them and they only got my email address correct the last two years. I was not made aware of the upgrade of plans.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

star star star star star

BRIAN Greensboro, NC

So far my experience with AHS has been very positive. Both service requests that I have submitted have been resolved in a timely and professional manner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

MICHAEL

Have always disliked not being able to choose which company will come to fix my problem. Otherwise things are fine and usually taken care of fairly quickly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

star star_border star_border star_border star_border

CECELIA Yuba City, CA

My refrigerator went out the day before Christmas, I called and filed a claim. The first available appointment was January 10th. The tech came out and stated the compressor had gone out and the whole unit would need to be replaced. They then assigned 2 more companies to come out but when they found out it was a sealed system they cancelled the appointment. I then called everyday just to be told that they couldn't find anyone to work on it. I said then replace it and they said no they had to find someone to fix it. It has been over a month of living out of ice chest, my husband is disabled and I run a home dessert business and this has been a total hardship for us. I call almost everyday to be told the same thing, there working on it!

3 years ago

Reply from American Home Shield

Hi Cecelia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

star star star star star_border

Matthew Ferrell NC

Customer service was above average on. Both of our issues. Other than waiting on parts, which is out of their control, everything was done ina timely manner and to our satisfaction.

3 years ago

Reply from American Home Shield

Hi Matthew. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

star star_border star_border star_border star_border

AMATULHAEE Sterling, VA

AHS did not complete my claim properly, and did not communicate properly. then the customer service rep was extremely rude and disrespectful. I have been waiting for over 7 months to have paid 2 service fees for one appliance and AHS has still not fixed it. they send out one company after another and now we are having a 5th company come to see the same appliance. another appliance was looked at and I was told that parts will be ordered for it. now AHS is telling me that they sent an email to let me know that its not covered cuz according to the contractor that damage was due to force. when I requested they send another contractor out cuz this contractor told me it will be replaced, and gave AHS wrong info, AHS said I should have replied to their email from December, which I did not get! they kept arguing with me and being rude, and then put me on mute and stoped responding until I hung up and called again.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

star star star star star_border

GEORGE Seattle, WA

Needed a leaking garbage disposal fixed. Took a few days for the plumber to come, and about a week for the replacement to be authorized, replacement was relatively fast after that.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

star star star star star

Melissa Mathis Rex, GA

Great Company, quick response on getting your problem rectified as well as on point keeping you in loop on name of Company scheduled to come to your home.

3 years ago

Reply from American Home Shield

Hi Melissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

star star star star star_border

SHERRY

I just like the fact when I first joined this my appliances or whatever we’re no longer working were replaced. Now I get a prorated amount and it’s up to me to try to find something. Very frustrating

3 years ago Edited January 8, 2025

Reply from American Home Shield

Hi Sherry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

star star star star_border star_border

JESSICA Granger, IN

well after calling 2 twice & getting hung up on after holding for several minutes on the third call I was able to get through to a human . the women was excellent to work with but still awaiting an answe on an ETA on our dishwasher part we've been waiting on since July

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

star star star star star

W Bethea Cedar Hill, TX

on the last call is was a quick response and assignment of a company. the technician sent was OUTSTANDING and very skilled in his trade and eagerness to solve the issue.

3 years ago

Reply from American Home Shield

Hi Bethea, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

star star star star star

Deloris Brown Clayton, NC

I liked the fact that from start to finish, it didn’t take that long- everything was done very quickly. We are very pleased so far with American Home Shield!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 23rd, 2023

star star star star star

Walt Yocius Oshkosh, WI

You have always responded quickly to requests and the service providers have been top notch! The arrive when they say, are friendly, professional, efficient.

3 years ago

Reply from American Home Shield

Hi Walt, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 20th, 2023

star star star star star_border

Joe Fauls Saint Augustine, FL

Rating is a strong 4 or 4+. On occasions, a dispatch will be determined not to be covered such as a washer in an outdoor faucet. I would like the coverage to be determined before dispatch.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

star star star star_border star_border

Bob Bolton IA

Doesn’t always cover things that quit working. For example, when we bought our house the garbage disposal worked. Shortly after, it quit working and American Homeshield said they wouldn’t replace it because it was old and rusty. I looked at it and it was not rusted. I don’t know how old our disposal is, but it should have been covered.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

star star star star star

Saye saye Philadelphia, PA

They respond quickly by get a technician over as fast as possible. All the technicians were respectful and professional. AHS personnel were involved in resolving my issues..

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

star star_border star_border star_border star_border

dytash Harris Morrow, GA

We have been paying customers of American Home Shield since 2006 and are the first to live in a newly constructed home. Around 2014 we started having issues with our HVAC system and AHS would patch/repair every year. In 2017 there was an issue with the attic unit of our HVAC system that resulted in a small fire. AHS replaced that but not the air handler outside. During the extreme cold of January 2023 the outside air handler could not be repaired and they have denied replacement and stated because it's not compatible with the unit upstairs and was improperly installed. The only technicians to EVER touch our system was sent by American Home Shield. DO NOT WASTE YOUR MONEY OR TIME BEING SCAMMED/LONG CONNED BY AMERICAN HOME SHIELD.

3 years ago

Reply from American Home Shield

Dytash, Thank you for letting us know about your concerns regarding your HVAC request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

star star_border star_border star_border star_border

jjones jjones El Paso, TX

I had an awful experience with American Home Shield recently. My tankless hot water heater stopped heating the water. My issue is the time frame that a repair takes place. They try to hide behind so many different excuses to fix anything. My contractor assigned to the job spent a day on hold with the manufacturer of the water heater. Evidently, they have to try and described the problem and let the manufacturer tell them what to fix. If what they fix doesn't work, which is rarely covered by your warranty, you pay. This happened to me and I spent over $500.00 "fixing" things that didn't work. I finally got upset and had a new hot water heater installed after not having hot water for a week. No telling how much longer I would have had to wait for them to finally come to the conclusion that I needed a new water heater. I had my sick mother in hospice care here at my home. I was caring for her and heating water in pots and having to carry them to her room. American Home Shield knew of my issues and made no attempt to get things expedited to help. I finally took a "payout ", which means American Home Shield pays you back what they would have paid for a hot water heater. The amount is not even half of what I spent using the same contractor they sent. I still don't have the money and I have no clue when it will come. My mother passed away. Not blaming them, but the customer care people you speak to, which are all in a call center in another country, are no help. They just read back pre-written answers to your questions. And good luck trying to understand them. So, NO, I do not recommend this company and as soon as I get my money back I will change companies and hopefully find one that is at least here in the US. Wow, they are called "American" Home Shield.

3 years ago

Reply from American Home Shield

Hi Jones,
I hate to hear about your AHS experience and the water heater delay. I would be glad to speak with you to assist.

Jan. 18th, 2023

star star star star star_border

PERRY Cornelius, NC

Most service calls were great. One not so good. Tech said thermostat was bad when he just didn’t have the skill to reprogram it after a power failure. Getting a refund was a hassle.

3 years ago

Reply from American Home Shield

Perry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 13th, 2023

star star star star star

Nan Bogger Chesapeake, VA

When we need service at my home, AHS, has been proven efficient in assigning a contractor to visit my home to correct the problem. We are happy with the service!

3 years ago

Reply from American Home Shield

Nan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

star star star_border star_border star_border

Patricia Adams Oakland, CA

The coverage provided is not practical nothing it’s like we pay 80% for the repair/replace and AHS pays 10% and you can’t get one service call for kitchen appliances which is ridiculous I should not have to pay $100 for someone to come check out my garbage disposal and $100 for my dishwasher. You would think AHS would contract with companies that can work on all kitchen appliances.

3 years ago

Reply from American Home Shield

Patricia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

star star star_border star_border star_border

Heather B Kings Mountain, NC

We have been waiting on hvac repair for over 6 months now. Our stove has been broken for weeks as well and I hVe only 3 burners to cook for my family. Ahs assigns a contractor then you rarely hear from them again. Ahs reps are hard to get in touch with, know nothing useful about your repair status, are often hard to understand, and usually punt you back to the contractor.

3 years ago

Reply from American Home Shield

Heather,
Thank you for letting us know about your concerns regarding your requests. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

star star star star star

PAULA Sonora, CA

American Home Shield has been excellent to work with. They are very prompt in responding to your needs, and making sure your problem is taken care of promptly.

3 years ago

Reply from American Home Shield

Paula, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

star star star star star

CAROLYN Temple Hills, MD

Home shield is a great investment. Each time I needed their service I have been treat fair, if they can't fix it they will provide you with a new one.

3 years ago

Reply from American Home Shield

Carolyn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

star star star star star

LORETTA Coos Bay, OR

I have had the honor to use AHS several times the last few years. I am almost 80 and need someone to fix things when they break. I am grateful for the company.

3 years ago

Reply from American Home Shield

Loretta,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

star star_border star_border star_border star_border

SHANIQUE Lithonia, GA

I called in on 12/30/22 to put in a service ticket for applicances and electricity. The tech for the electricity came the following Monday(Jan. 2, 2023) and completed all but one light because it wasnt attached to the house but it was on our property(so no I didnt get that) and since he wouldnt complete that light I asked could he do the flood light(on thewall by garage door) that was attached to the house.( tech said no because we didnt ask for it prior in the paperwork). The following Wednesday(Jan. 4, 2023) the tech came to fix appliances. The oven got fixed but never heard anything back about the microwave or refridge. The fridge is still leaking water like it was when I called on 12/30 and slowly messing up the wood on our floor. I explained that to the rep on that following Saturday, (Jan. 7, 2023) from AHS and thought I would've heard something by now but I havent. I am not pleased with your services and/or lack there of customer service because as a customer I should have received a call by now! And yes we paid the $120($250) for both services to be assessed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

American Home Shield Reviews