American Home Shield: Read 34,899 User Reviews From Real Homeowners

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MERCEAL Sacramento, CA

My entire account has been screwed up since I signed up. I am the owner of a duplex. I informed them I didn't want my tenant to know I was the owner as I lived next door. They swore that my tenant would never find out that I was the owner and that they could get everything correct. However, my management company has telephoned them for several repairs for my tenant. They continue sending me appointment letters for the repairs and confirming the repairs under my email rather than my tenant's. At present, I am a paying customer; however, if things don't change soon, I will no longer do business with them. I have called and talked to someone at customer service to no avail, and now I am just fed up.

2 years ago

Reply from American Home Shield

Hi Merceal. Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 13th, 2023

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JAMES Nashville, TN

Serviceman was very helpful and was able to fix the problem that day. Did not have part on his truck so since office was close went back and got the part and fixed washer.

2 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 10th, 2023

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Dawn Turner LA

My washing machine is broken and AHS sent Marrs Appliance out to attempt to fix it and he did not put the hoses back on before turning the washer on and leaving and it flooded my house. No one has been sent out to fix the flood damage and the company Marrs Appliance never came back out to fix the washer much less fix the flood damage in my home caused by them. My washer is still broken and my claim was submitted 18JAN23 and it is 09MAR23. You cannot get someone that speaks and understands English on the phone nor someone that speaks to a script. It is very frustrating. I have been with this company for many years and it has definitely changed overtime.

2 years ago

Reply from American Home Shield

Hi Dawn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Mar. 16th, 2023

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DANIEL Seongnam-si, 41

If I could give a 0 star, I would. It has been absolutely awful working with American Home Shield, and I will NEVER use AHS again. I requested service to repair my broken washer. We requested back in early December 2022 and to this day (it is now March 9, 2023) the washer is still not fixed. There is no policy in the home warranty that makes these repairs time bound leaving me with no washer for more than 3 months now. Both the technician and AHS have horrible customer service: 1) AHS expects the customer to stay on top of all the next steps with the technician. Several times, the customer rep at AHS told me to call the technician directly to get next steps. If AHS is providing me with a technician that I have no part in choosing and AHS is the final decision maker, then why is AHS asking me to take extra time out of my day to figure out what is going with the technician. Shouldn't this be the accountability and responsibility of AHS? I have literally spent a couple of hours everyday to request updates. It has been an absolute time killer. Why am I being asked to coordinate the repair of my washer when I am paying AHS for this service? 2) Both technician and AHS have shared with me that they blame one another for delays on the washer repair. AHS would say that technician did not order all the parts necessary to repair the washer whereas the technician would says that AHS is slow in response to review and approve parts. I am caught in the middle of this awkward finger pointing. Why can't AHS and technician get on the same page from the beginning? 3) AHS offers no remuneration for all the time and effort I spent to date to get the washer repaired. And to this date, my washer is still not repaired. I literally had to ask for the escalation manager to credit me back my service fee. 4) AHS makes it absolutely impossible to escalate my complaints to a supervisor and / or escalation manager. There is no case # I can reference and nothing is kept on file so when I speak with a customer rep, I have to keep repeating myself each time I call back into the general AHS customer hotline. I found some of these AHS representatives very rude and not helpful; many told me that I could not speak to a supervisor or escalate to an escalation manager. They made it very difficult for me. One AHS rep (who called himself the regional manager for Southern California) was not apologetic for the delay in repair and did not offer any type of customer advocacy or support as I expressed my angst and complaints (he even said that there is nothing he can do for me, and that I just need to wait for the parts to come in for it to be repaired). And guess what, my washer is still not repaired. Unbelievable.

2 years ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Mar. 16th, 2023

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LAURA

I could not understand the person at the call center. The service charge has gone up from $75 to $100 with no notice to customers. Some had been out to repair my refrigerator 6 or 7 times in 2 years. I’ll see how long this repair lasts. I could have bought a very nice new fridge with all the money I have spent on American Home Shield and the service charge fees.:(

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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ALICE New Orleans, LA

The response we got was very prompt. The repairman contacted us immediately and was able to do the job in a timely manner. We were very pleased with the job completed.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Dale Mercker Sioux Falls, SD

American Home Shield has approved all my claims to date and their responsiveness to my inquiries has been top notch. The warranty has been worth the cost.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Cari Benesh Des Moines, IA

Quick turnaround from reporting an issue to a scheduled repair, contractors are helpful and reliable and they have made sure all our problems are resolved!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Kim Kelly

I am able to easily get a request for service over the phone in minutes to repair whatever is not working in my home. Plus, they have a repairman sent to my home within days.

2 years ago Edited August 5, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Amparo Haratyk Freeport, FP

Insurance Company Repair Delays My frustration with the insurance company's delayed response in addressing my rentals property issues. It is indeed unacceptable to wait for weeks for repairs to be made, especially in Florida were air-conditioning is a necessity. The insurance company delayed response in sending someone to address the issue, despite repeated requests. The significant inconvenience I experienced due to the delay, especially if the issue affected the habitability of the property or the safety of the tenants. The fact that I had to pay for the repairs myself because of the insurance company's delayed response, which defeated the purpose of having insurance in the first place. My disappointment in the insurance company's lack of accountability and responsibility in addressing my concerns promptly and effectively. Your only recourse is talking to someone from the Far East that keeps telling you that they will do something, but doesn't. Huge waste of money and time.

2 years ago

Reply from American Home Shield

Amparo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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LAUREN Palm Beach Gardens, FL

I have had no luck with any repairs. One took my copay and said they couldn’t fix it. AHS said it was fixed. Second guy on different issue took copay and reset GFI switch. External plugs needed replacement. I ended up paying my own electrician to do it. Third issue: malfunctioning HVAC was supposed to have new part installed in September. It’s March and it’s still not done. Called to complain last week. Still haven’t heard back.

2 years ago

Reply from American Home Shield

Lauren, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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ALLAN San Jose, CA

I don't like leaving a bad review but what to do? The people seem very nice but it's the result that is important here. One, then another, then another subcontractor came to see about a fridge problem that needed to be fixed to meet a deadline (tenant moving in). None of them solved the problem, they just reported (they said) to AHS. AHS told us to buy a small fridge while the problem was resolved and they would recompense us fully. We bought a small fridge and sent the invoice to AHS. We received $0. And the full size fridge was not repaired or replaced so we had to buy one ourselves. And of course no money for that also. Calling and emailing and the result? ... crickets...

2 years ago

Reply from American Home Shield

Allan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Renata Dogan Waldorf, MD

They are just okay, I had a problem with my oven. I made a service request for my oven but I have a double oven but one until with one serial number. I thought I had an issue with just the top oven but the bottom oven was having the same issue. They told me I would have to pay twice! It was eventually resolved but the undue stress and haggling back and forth was not necessary I did not feel valued as a customer more like a cash cow!

2 years ago

Reply from American Home Shield

Hi Renata, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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CAROL Fair Oaks, CA

Things are not going well AT ALL….the hot water heater stopped working last week and I called in, as my renewed membership stated in the contract… got a response from a plumber about 24 hours later with an appointment for 48 hours later. When he came, said he made an adjustment and the heater would have hot water in about 30 minutes. Never happened so called AHS and they noted the fix had not worked and advised calling the plumber directly. After numerous phone calls over a 72 hour period, there is no hot water, no response from the plumber or AHS…. Disappointing and frustrating and my next step is to request the Fraud department of my full annual payment credit card to request a refund…. No help at all from AHS

2 years ago

Reply from American Home Shield

Hi Carol, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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KPC Wetumpka, AL

I am very frustrated with AHS. I have emailed everything they asked for and to the address they told me, but for some reason AHS doesn't have it. After sending the invoice for an approved reimbursement AHS said it would take 14-21 days. So, I called 30 days later only to find out they said they never received the second email. I sent it again for the third time at the exact address they told me. I called again yesterday and the person said he didn't see it. Someone needs to call me and get this problem solved. I have been with AHS for over 20 years. They have always been slow with their service, but this time it is ridiculous.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Mar. 3rd, 2023

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CHARLES Williamsburg, VA

The wait for service people to call, show up, then wait for parts for such old appliances that should just be replaced is ridiculous. You could end up going a month without something you’re paying good money for every month plus the $100 fee just to show up and then the service people blaming not fixing something or the wait times on the company refusing. Very much so thinking of canceling and looking into another company because we’ve had it almost 2 years and it’s done nothing to help us just added more problems. I can’t imagine how long it would take and we’d be without God for bid the septic or something major went when we’ve had such bad experiences just over a refrigerator and dishwasher and dryer having to wait and be without for a month or more at a time and then the problem not even being fixed and then having to come out again. Just bad service and making a customer be without when you pay good money

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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MARIA San Diego, CA

Took forever to get correct parts from Delta and the plumbing company wanted to charge me $185 to install my new kitchen faucet that Delta sent . Price pluming said since it took 3 months for Delta to finally get it right that it was past the 30 days time frame and American Home Shield would not honor my contract saying it took to long they agreed with Price Plumbing plus I also requested a master plumber for another claim and Price plumbing refused to send one out and AHS didn't do anything about it. AHS kept promising to call me back with an update every time I called to see what the status was with my claim but, they never would call me back. Tried to cancel AHS bu;t, I have to wait until my contract is up .

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Catherine Gruen San Marcos, CA

We use AHS for our two homes. It is extremely helpful for our vacation home as it is remote and so helpful to have AHS to call for issues! They have been great!

2 years ago

Reply from American Home Shield

Hi Catherine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Randall Lupien Dandridge, TN

Simple to work with and they cover the items they say they will without question. Have been with AHS for 10+ years. Always satisfied with their service.

2 years ago

Reply from American Home Shield

Hi Randall, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 8th, 2023

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Robert Pohl Houston, TX

I did not like the first company that came out to evaluate my washer. I appealed and a second company was made available. The washer was quickly and successfully repaired.

2 years ago

Reply from American Home Shield

Hi Robert, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 8th, 2023

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Lynn Ledoux Rockwall, TX

I have always liked the fact that AHS is there when I need a major repair but lately the repair companies they send are pretty much sub-par and somewhat inexperienced. I have had to call another company to fix a second time repairs made by an AHS plumbing company. There is no choice of companies which was offered in the past.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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AKELE Boardman, OR

The vender never came back to fix my issue since November of 2022, I paid the fee and still have the issue. No light on my oven overhead hood on the stove since November 2022. Moreover, the guy who came to replace the bulb said he needed to get someone to take the hood completely off the wall to put a bulb in it which was ridiculous. I looked on line and saw a demonstration on how to replace the bulb and this does not require a major removal of the hood from the wall!! He took pictures of the serial number and when he came back said he did not have the correct bulb as well. I am planning to cancel the services and will search for another provider who not only keeps their word but actually has dependable employees who know what they are doing. Thanks for nothing.

2 years ago

Reply from American Home Shield

Hi Akele, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023

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Boyd Layton Virginia Beach, VA

AHS came to our rescue once again with our Carrier Infinity gas heater system, it needed a total rebuild and they worked with the contractor to get the job done right!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Boyd,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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JAMES Clarksville, TN

AHS has been easy to contact, cooperative in handling our repairs and persistent. Repair of our dishwasher extended from October to February, but it is finally fixed

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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Dcw7777 Boardman, OR

Well they did a good job making sure I got a new washer but shortly after I got the washer and the installer left the door lock on the Amana washer quit working on first load. Not their fault Aman has quality control issues.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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BARRY Miami, FL

The work provided by Douglas Mechanical through American Home Shield was great. Information that AHS gave me when I schedule service was very efficient.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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DORIS BALLARD

I’ve gotten good service when I call. Majority of the time I have to wait a from a couple of days to a week for parts. To get an replacement appliance to get a replacement appliance I have wait over month because it’s not on stock.

2 years ago

Reply from American Home Shield

Hi Doris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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VINCENT Waynesville, MO

The tech did a “bandage instead of a repair or replace. The heater burners will not stay lit without the inspection cove removed. Seems like a safety hazard to me. If it can’t be back to factory, it should have been replaced. I paid $100 for the tech to do most nothing of a service. This was not satisfactory to me or anything but

2 years ago

Reply from American Home Shield

Hi Vincent, Thank you for your feedback and we hope you continue to enjoy AHS!

Mar. 2nd, 2023

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Trevor Hogeland Kannapolis, NC

Less coverage higher prices. Yes, understand that price can go up but the inflation of the monthly cost of AHS is the highest of any company. While giving less coverage and be unwilling to help long term customers with cost savings solutions.

2 years ago

Reply from American Home Shield

Hi Trevor, Thank you for sharing your feedback. We would be glad to speak with you to further assist and resolve the issues that have occurred.

Feb. 28th, 2023

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Anthony McMurtry Colorado Springs, CO

I was very disappointed with how I was treated during this transaction. I’ve been with this company since 2003 when I brought my first home. I’ve always paid for the highest protection for my homes. To be hung up on by a customer service representative is unacceptable. After sitting on the phone for 40 minutes. I will have to consider should I say with AHS. I’ve given your company my blessing for 20 years stirring a lot of service men and women and firefighters across America. Letting them know how I always appreciated the service until this time. In the 20 years I think I’ve used you guys less than 10x. I very disappointed in the company decision on my last request for service!

2 years ago

Reply from American Home Shield

Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Darren Chiott Winston-Salem, NC

For the most part they were good until we chose to have an AC unit replaced and they were supposed to cover the cost of the repair parts that they were contractually required to do when we chose replacement over repair. Even after submitting receipts, they just stopped communicating and after many attempts we just gave up and cancelled their service.

2 years ago

Reply from American Home Shield

Darren, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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JOHN Littleton, CO

I have found that there are a number of requests for service that I have made that are denied by AHS, in particular a request I made to have my garage door opener fixed/adjusted. When the vendor arrived he informed that AHS would not cover the repairs. As a result of this I paid AHS $100 for nothing. This is unacceptable. In the meantime my fee has risen from around $50 to well over $60. I am now researching competitors to AHS and will likely make a shift when I locate a competitor that provides better coverage.

2 years ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your request for service on the Garage Door Opener. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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DALE Sugar Land, TX

My real estate agent bought my first year at AMS and by mistake put down the wrong condo number . I have called six times and asked your agents to change the condo number to the correct one. Each time I have been promised that it would be changed. It has never been changed yet. Last month our refrigerator stooped making ice . I pod the $100 fee and the appliance repairman said that our temperature was probably too cold and that’s probably why the ice maker didn’t work. But since the wrong condo address is still On our contract he couldn’t help me. I called your office and all I got was the run around . I still have the wrong condo number on my contract , I’m out $100 and I still pay the fee every month to you and my refrigerator still is broke. Please cancel my contract immediately . Enough is Enough ,

2 years ago

Reply from American Home Shield

Dale, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Sandy Darville Nacogdoches, TX

Your response was good. I requested service in Agust, 2022. The technician was last here in September. We've been wating 4 months for a part. I have a $4000 refrigerator. It's a good refrigerator and your offer of $600+ is insulting. I'm beginning to wonder if AHS was a mistake.

2 years ago

Reply from American Home Shield

Hi Sandy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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COLLEEN Las Vegas, NV

The communication was a little poor. The company, Service Pros, was slow in returning phone calls. The employees that did come to my house were very polite and professional, even nice to my dog

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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MATTHEW Vero Beach, FL

Still waiting to get parts which might fix my pool heater. The jury is still out as to whether or not the substitute parts will get it working again. It could very well turn out that the heater needs a complete replacement. The overall delay in getting it fixed or replaced is disappointing.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Sandra L Acosta San Antonio, TX

Thank you for answering all the questions and for your understanding and I was being on top of things. Thank you for sending awesome people and trusting people.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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LiAna Modder Chicago, IL

So far so good. Had a few things like garage door opener breaking and heater going out. All have been fixed in a timely manner and courteous repair personnel.

2 years ago

Reply from American Home Shield

Hi LiAna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 22nd, 2023

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Ryan Fernandez

Great home warranty! I’ve had to use it twice now and each time has been very smooth. The companies they have contracted with are very professional and responsive.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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DONNIE Lubbock, TX

We had to wait 4 weeks for delivery of an item and the item was already delivered to the 3rd party to install. They then told us we had to be home for the delivery, which was fine. However, I had to take off work to be home during the 3-7pm time frame and the installer came at 1:00 - messaged me that he was eating dinner at 5:00 and couldn't make it back to install my machine. I had to take off work to meet him and I was home during that time- He let me know that it would be an additional 3 - 4 weeks as they would have to put me back on the delivery schedule. This is absolutely not okay and reflects poorly on American Home Shield as a company.

2 years ago

Reply from American Home Shield

Donne, Thank you for letting us know about your concerns regarding your delivery. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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FERNANDO Georgetown, TX

Communication is very frictionless. The separation between the home owner and the service providers gives the sense of a built-in delay and limited choices. However, issues are addressed in a reasonable amount of time.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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JOHN Westlake, OH

AHS is all about money, not insuring the workings of our homes. They work very hard to sign up their customers and even harder to limit their payments to those customers. Customer service is excuse after excuse from agents who can’t talk to each other. Not one of the many I’ve dealt with ever took any responsibility toward a solution to their non sensical rules

2 years ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Pat Sinclair Metairie, LA

I like the feeling of having most of my appliances and other things (water pipes, etc) covered so that a repair does not 'break the bank". This is important for those of us who are retired and living on a fixed income.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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KIMBERLY Conyers, GA

The technician they sent was a heavy smoker. He reaked of it and even went outside to take a smoke break; therefore my non-smoke home smelled of smoke for a few days. I think technicians should be vetted because I am allergic to smoke and cigars. Other than that, he was very professional and solved the leaking problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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TAMI Evansville, IN

We are having a major issue with a blockage in one of our indoor drainage systems. After sending the same company our twice, neither time did they check the inside drains where the problem is stemming from. They went straight to the outside septic both times they came. I called AHS only to be told the inside drains weren't covered by our warranty. WHAT?? It's a home warranty!!! So I wonder why I pay them every month for something that I can't use when I need it. By the way it isn't cheap in my opinion. Maybe it's time to find a new home warranty!!!@!

2 years ago

Reply from American Home Shield

Tami, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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JONI Wilson, NC

I liked being able to pay a $100 deductible to have AHS contact the plumber and the plumber repair my water heater. You cannot beat that deal or service

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Angela Campbell Philadelphia, PA

They need to tell people that they dont replace broilers, that they only replace furnaces. This was not disclosed to me from them. I assumed that it was a full replacement. All other coverage's are cool . Also i never recieved my refund of money paid to a vendor they had who charges for everything i have complained and still complaining about Unity heating svc and they still tried to send him out to fix my heater . Quality Air hvac are great!

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Linda Williams Douglasville, GA

It took four months and three different service companies to determine that my refrigerator could not be repaired. I kept getting the standard speech from customer service representatives in spite of my plea to expedite my tenant's refrigerator repair due to his medical condition that required that his medication be refrigerated. I had to purchase a dorm sized refrigerator and pay for daily meals. it cost me a lot of money. The last service company determined that the refrigerator could not be repaired which was what I was told the by the second company but they didn't indicate that on the report. I had to file a complaint with the Better Business Bureau in order to get someone in authority to respond. I have two contracts with AHS that I will not renew due to the aggravation and expense.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Shelly Carson Bakersfield, CA

I’d give them a zero if I could. I have never been more disappointed or unsatisfied in my life! They sent a contractor to fix our ice maker. This contractor was appointed by AHS and we were at their mercy. The contractor did NOT fix our problem either time he was here. He lied about the work he did and reported that the service request was completed, blaming us for the broken ice maker. I contacted AHS to make it right and they said they would have a second company come out for a second opinion. IF the diagnosis is the same as the POS they sent the first time they would charge us another $75! If it is a different diagnosis they won’t charge us. This is crap. I’m so angry we have been treated the way we have been by AHS and their terrible companies they use. The reviews for the original company were absolutely terrible and the second opinion company has just as terrible reviews. Don’t use AHS or NORRODS Appliance Repair!!

2 years ago

Reply from American Home Shield

Hi Shelly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Larry Yarbrough San Antonio, TX

Great Service for the money but need to stop increasing the call out price when I started five years it was $75.00 up until this year now it’s $100+ and increases in plans but no discount for loyalty………

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

American Home Shield Reviews