American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Julie Munson

Great response. Everybody I have had to do repairs have been courteous and through.

5 years ago

Reply from American Home Shield

Hello Julie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Susan Mogren

The customer service number waiting time is extremely long and disappointing. Also, it is something difficult to understand the rep.

5 years ago

Reply from American Home Shield

Hello Susan, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Dawn Shulin

They are very proficient. The price is good. And usually I have my service done within 2 days.

5 years ago

Reply from American Home Shield

Hi Dawn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Christinatezeno

They get the job done In a timely matter the workers are very professional I understand your needs

5 years ago

Reply from American Home Shield

Hi Christin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Juan Mendez

Responsive, and convinient. Take the research work out of calling a service repairman.

5 years ago

Reply from American Home Shield

Hi Juan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Letty Torres

Fast & great service! Fixed our A/C in record time! Contractor very courteous & respectful!

5 years ago

Reply from American Home Shield

Hi Letty, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Kristi Silvas

It's affordable insurance that helps with the most expensive items. Couldn't make it without AHS.

5 years ago

Reply from American Home Shield

Hi Kristi, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Williams

They're easy to get in touch with and it was very easy to get me set up with a repair company

5 years ago

Reply from American Home Shield

Hi Williams, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Joe Webber

Very professionally managed. I was kept up to date with the process from beginning to end.

5 years ago

Reply from American Home Shield

Hi Joe,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Stacey

The service is good, however, the fact that I can never readily speak with someone is an inconvenience.

5 years ago

Reply from American Home Shield

Hi Stacey, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Rebecca M

Quick response time & quality contractors. They have great customer service people.

5 years ago

Reply from American Home Shield

Hello Rebecca, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Linda Williams

Service has been great thus far. All workers so far are professional and timely.

5 years ago

Reply from American Home Shield

Hi Linda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Sheryl

As promised In our contract the item needing to be fixed was in a timely manner.

5 years ago

Reply from American Home Shield

Hello Sheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

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Verified Customer

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Margaret A. Nash

They responded quickly and thoroughly. My ac was repaired and working the next day

5 years ago

Reply from American Home Shield

Good morning Margaret,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Robert Robertson

Coverage is limited and applied inconsistently. Decisions not based on proper equipment maintenance, age or life expectancy.

5 years ago

Reply from American Home Shield

Hello Robert, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Kathryn Wright

Prompt service without any hassels although I'm still waiting for the installation of my appliance

5 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Isabel

Found someone to fix our air conditioner on the same day. Very efficient and extremely helpful

5 years ago

Reply from American Home Shield

Hi Isabel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Alex Turan

Service and coverage are good but the rates keep rising as well as the per-incident fee went from $60 to $75 and now is $100.

5 years ago

Reply from American Home Shield

Hello Alex, thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message with contact information for further assistance in this matter.

Jul. 23rd, 2020

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Verified Customer

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Veronica Tolley

Initial service request was very easy. However after the assessment, no one contacted me to start process of selecting appliance replacement. I had to call multiple times bc I couldn't stay on hold over 45min each time.

5 years ago

Reply from American Home Shield

Hi Veronica,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Verified Customer

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Toni

They save me time and money. Scheduling is fast and the technicians are fantastic.

5 years ago

Reply from American Home Shield

Hi Toni,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Karen Pierce

Prompt customer service; Allows me to pay my yearly fee in monthly installments.

5 years ago

Reply from American Home Shield

Hi Karen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Dr. La Verne Reid

This rating is based on my need to have trusted repairs done without trial and error.

5 years ago

Reply from American Home Shield

Hi Dr. La Verne Reid,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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Maria Ramos

They replied back really quick and I was a little nervous because other people have told me they had issues with them.

5 years ago

Reply from American Home Shield

Hi Maria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 24th, 2020

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Verified Customer

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Kianoosh Samani

Horrible company to deal with you cannot imagine how horrible it is dealing with this company most the time almost every time you have to wait one hour to two hours on the phone still no straight answer

5 years ago

Reply from American Home Shield

Hi Kianoosh,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Verified Customer

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Sallye

Accuracy of processing claims and professionalism of all customer service representatives.

5 years ago

Reply from American Home Shield

Hi Sallye,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Karen Pierce

I have service twice on a pool furnace. The technicians were excellent and the work done quickly.n

5 years ago

Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Harlan

They have always helped us when we had issues with things not working in the house.

5 years ago

Reply from American Home Shield

Hello Harlan, Your feedback regarding your experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 24th, 2020

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Verified Customer

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Melissa Perry

They made the replacement of my water heater and repair of my shower head so easy

5 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Wayne & Melanie Williams

Poor service, slow service, sending our technicians who can't fix our appliances!! We have been without a refrigerator for a WEEK! Two techns dispatched and still not fix. SUPER IRRITATED

5 years ago

Reply from American Home Shield

Hello Wayne and Melanie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2020

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Verified Customer

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Dr. Max R. Tudor

For many years the Company has responded to my problems quickly and resolved them.

5 years ago

Reply from American Home Shield

Hi Dr. Max,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Lisa Norris

They were timely and reliable. They made the whole process so much less stressful.

5 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Denny Sy

Prompt response. Thorough followup. The technician the sent (James) was terrific.

5 years ago

Reply from American Home Shield

Hi Denny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Sharon

Absolutely the best.. courteous -patient- caring and very much customer oriented !

5 years ago

Reply from American Home Shield

Hi Sharon,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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Verified Customer

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Olga Shaheen

Great service on time nice man completely expert in his field very kind and cleaned up nicely

5 years ago

Reply from American Home Shield

Hi Olga,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Derek Peters

Replacement parts are off brand. I had a new AC compressor replaced 2 weeks ago. Already went bad, and itâ€™s super hot outside. Takes too long to get the part as well.

5 years ago

Reply from American Home Shield

Hi Derek,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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William David Sharon

Easy to schedule service call followed by timely professional service and repairs

5 years ago

Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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marcus miller

air conditioning coverage terrible cost more to fix than repair. decided to replace and help was same but this saved warr. lots in future repairs.

5 years ago

Reply from American Home Shield

Hi Marcus,
Thank you for sharing your feedback about the decision to replace the air conditioner.

Jul. 29th, 2020

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Verified Customer

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Adora Walker

Customer service and response time. Quality of selected contractors and their customer service

5 years ago

Reply from American Home Shield

Hi Adora,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 22nd, 2020

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Verified Customer

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Fred RICHOUX

The service is good and the contractors are knowledgeable. But they donâ€™t cover AC freon very well.

5 years ago

Reply from American Home Shield

Hi Fred,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Jill

Responsive And easy to work with; contract workers are knowledgeable and friendly

5 years ago

Reply from American Home Shield

Hi Jill,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Allan

It is easy to report a problem. AHS responds quickly, and the professionals are very helpful.

5 years ago

Reply from American Home Shield

Hi Allan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Susan Savage

pricing,,deductible is a bit high. Some of their contractors are unreliable in regards to their own customer service

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Heather

Great customer service. They ensure that the service needed is properly handled.

5 years ago

Reply from American Home Shield

Hi Heather,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Irma

Still have not got my dryer fixed going 3 months. What the heck. The company u sent does not keep the customer in touch. I'm upset. The company is Champco

5 years ago

Reply from American Home Shield

Hi Irma,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Jean Silvwrtooth Mc Kinney, TX

They have worked so hard to resolve any issues and get things fixed as fast as possible

5 years ago

Reply from American Home Shield

Hi Jean,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Verified Customer

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Wiliam & Melissa Richardson North Charleston, SC

Trustworthiness & customer service very good; quality of product & value for the money very good

5 years ago

Reply from American Home Shield

Hi William & Melissa,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 2nd, 2020

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Verified Customer

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TEWAYNA TANNER Capitol Heights, MD

I like he professionalism. They called before arriving and gave me details concerning the problem.

5 years ago

Reply from American Home Shield

Hi Tewayna,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2020

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Verified Customer

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Blanca Velazquez Sanford, FL

The service was great, customer service was excellent and the price that one pays is worth it.

5 years ago

Reply from American Home Shield

Hi Blanca,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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Verified Customer

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Alphonse Rubberducky San Juan Bautista, CA

Replaced our water heater, on their second trip, because of an intermittent problem.

5 years ago

Reply from American Home Shield

Hi Alphonse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Tony Zahtila Austin, TX

The contractors that have done the work are very good and took care of the problems timely.

5 years ago

Reply from American Home Shield

Hi Tom,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

American Home Shield Reviews