American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Greg

Response time and efficient. Fixed the problem fast. Didn't have to wait long for the tech to come.

5 years ago

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E. Thompson

fast response & satified results. Leaves my home as found after repair is complete.

5 years ago

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Michelle

excellent service. But when you do have a problem it's hard to get threw to a supervisor

5 years ago

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Chantal Ouellet

It is easy to access to excellent service. Its a no worry for me when I need help!

5 years ago

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Victor Williams

Because it is only $75 per repair and if the company has to do a follow up it is free.

5 years ago

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Nghia

They assist us right away and had an appointment for us within a couple of days.

5 years ago

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Gina Victoria Roberts

Follow through every time we have called. We are glad to have American home shield

5 years ago

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Rita

It took four trips to finally get it worked out. Donald the tech did excellent once they finally figured out it was the circuit board.

5 years ago

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Ernest Woody

Excellent customer service offer military discounts great following service also

5 years ago

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Annie Sayne

Very good service easy to schedule service on line most of the time sends very good contractors

5 years ago

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Carol Sitton

compared them to other companies and they are the best. Slightly more expensive but more reliable.

5 years ago

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Edgar Cruz

I like their dependability and promptness in finding solutions for the needs of the repairs needed at the house.

5 years ago

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Elizabeth Rollice

The company is trustworthy and reliable. Worth the investment with one repair.

5 years ago

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Upset

They were decent with minor repairs but when it came to a real repair they said it wasn't covered. It's definitely not how they present the facts of your contract.

5 years ago

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Joyce McMurry

The customer service was excellent and my water heater was serviced right away with no problems.

5 years ago

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Louis

They are there whenever we have an issue. Thankfully they were there for our pool needs.

5 years ago

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Mark Schill

Over the 15 plus years I have always had good luck with repairs and response time

5 years ago

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claudia walker

Communication with me/ Excellent serviceman who explained what he was doing / prompt service

5 years ago

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Phyllis Transue

good response , but follow-up somewhat confusing. Technical staff that came to the house were very professional.

5 years ago

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Kim Owens

They were very professional, fixed my garbage disposal very fast and was super nice

5 years ago

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Tim Q

Their contractors take a long time to schedule appointments. They often won't cover the most expensive part of the repair (Freon for example)

5 years ago

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Donald Wilcox

Excellent service from billing to actually calling or booking an appointment online.

5 years ago

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Kenneth Wells

They respond quickly to service calls. They people they send out are qualified and courteous.

5 years ago

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yolanda miller

They are very professional polite,answer all your concerns Help to get the request done

5 years ago

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Jim R

The service is great and the relatively low monthly cost of $75 monthly is worth it.

5 years ago

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Larry Woolen

Every time we've had a problem and called, they've always responded with professional people.

5 years ago

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jellybean

I've had good responses thus far and they are next day in the service[s] job requested.

5 years ago

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Vince

Very good service regarding response & 3x had good representatives answer/handle requests.

5 years ago

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Nancy

Send incompetent contractor that try to make you pay extra .. contractors not required to leave comments in writing with homeowners .. always side with contractors who write comments to benefit them getting more money

5 years ago

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Joseph Spell

Because they have helped me with Two issues and They have resolved both issues! With no problems!!

5 years ago

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Doris

They have contractors who respond quickly, however they shiould replace items instead of repairing them. We like some contractors better than others.

5 years ago

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Robyn

Service technicians arrive when promised, fixed what was needed, and educated this new homeowner.

5 years ago

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Steven Washington

We always receive prompt attention to our service calls, as well as professional service.

5 years ago

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Terri

TThey always contacted me within hours! Everybody they sent out were trustworthy.

5 years ago

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Dennis Taylor

American Home Shield is great but some of their outside contractors have really dropped the ball for being timely

5 years ago

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Ed Delgado

They companies they sub the work out to are terrible. Horrible communication and amount of time it takes to fix things is unacceptable.

5 years ago

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Jose Sheppard

have had to usee the service twice since i enrolled.issues resolved twice as promised.

5 years ago

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Andre Robinson

Timeliness of service, i.e., time it took to come out, and professionalism of contractor

5 years ago

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Karen Rasmussen

AHS made a premature decision about reimbursement that resulted in a great deal of difficulty for me. The issue remains unresolved and I have lost confidence that AHS will honor its warranty coverage.

5 years ago

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Nirmala Mallela

Reported claim online and the company called right away and took care of it quickly.

5 years ago

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Aishah Abdul-Matin

They lost one star due to the delay in being able to quickly contact the company for any issues or concerns

5 years ago

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Bryan Sanders

Fast service at an affordable price. The vendors they use are always professional.

5 years ago

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S.

The times I have called them their response has been reasonable & their work was professional.

5 years ago

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Lynda Vance

Great customer Service, prompt responses, easy to submit a request for service, great piece of mind

5 years ago

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Marilyn

They responded in a timely manner - we did not suffer from the heat for too long.

5 years ago

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Regina Ramos

Quick response time. The vendor that was sent was very professional and efficient.

5 years ago

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Matt Furniss

I’ve had unresolved issues that cost me out of pocket cost after my service fee and monthly installment!

5 years ago Edited January 10, 2024

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Ieshea White

The always come through with repair or replacement, though not expeditiously sometimes. y

5 years ago

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Vicki

Have had a repair person that fixed my problem with no wait to see if it was covered.

5 years ago

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Susie

They fix what they come here for, they clean up and they’re professional and friendly

5 years ago Edited September 14, 2021

American Home Shield Reviews