American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Becky Robles

Quick to acknowledge service request and pair with appropriate company to service your needs.

5 years ago

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Ross

Great technicians , reliable, very helpful, punctual and clean up after work was completed.

5 years ago

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L. Randall

American Home Shield is prompt, efficient, friendly, and provides a great service!

5 years ago

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Beckie Rocha

They actually called me back because my hot water heater died after just buying a house

5 years ago

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Kathleen

Fast & efficient service. Service technician showed up on time and repaired the problem quickly.

5 years ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Beverly Lassiter

The tech returned to fix problem, correctly after the chimney sweeper didn't do his job

5 years ago

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Maria

Fast response and very professional I had my issue fixed within two days of filing a claim

5 years ago

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BJ Mitchell

AHS stands behind their policy..if the appliance can not be repaired, they will replace it.

5 years ago

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Nestor

It has been theee weeks since I ordered a new washer. They keep telling me it's back ordered when Best Buy and Lowe's carry the same model.

5 years ago

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Cassandra Peterson

It was great we needed our furnace fixed, made a call and some came out the next day.

5 years ago

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Robby J Williams

they did everything they said they would do when I signed up, this is very rare these days

5 years ago

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Erick

My 20+ year old appliances and a few newer, never go long without repair or replacement.

5 years ago

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Adel Lopez

Easy to file a claim, response is prompt, techs dare professional and work is done right

5 years ago

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Patricia Spahn

I have not had any problems with their service. There has always been a solution.

5 years ago

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Lori Sell

Easy to schedule repairs.The repairs are done by outstanding service professionals.

5 years ago

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Randall Weston

Prompt returned calls, friendly. Very efficient. Great customer service overall.

5 years ago

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Frank Taraborelli Jr

Fast friendly service, very satisfied with the amount of time to get job completed

5 years ago

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E. Thompson

fast response & satified results. Leaves my home as found after repair is complete.

5 years ago

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Greg

Response time and efficient. Fixed the problem fast. Didn't have to wait long for the tech to come.

5 years ago

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Victor Williams

Because it is only $75 per repair and if the company has to do a follow up it is free.

5 years ago

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Chantal Ouellet

It is easy to access to excellent service. Its a no worry for me when I need help!

5 years ago

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Michelle

excellent service. But when you do have a problem it's hard to get threw to a supervisor

5 years ago

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Nghia

They assist us right away and had an appointment for us within a couple of days.

5 years ago

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Gina Victoria Roberts

Follow through every time we have called. We are glad to have American home shield

5 years ago

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Rita

It took four trips to finally get it worked out. Donald the tech did excellent once they finally figured out it was the circuit board.

5 years ago

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Carol Sitton

compared them to other companies and they are the best. Slightly more expensive but more reliable.

5 years ago

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Annie Sayne

Very good service easy to schedule service on line most of the time sends very good contractors

5 years ago

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Ernest Woody

Excellent customer service offer military discounts great following service also

5 years ago

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Upset

They were decent with minor repairs but when it came to a real repair they said it wasn't covered. It's definitely not how they present the facts of your contract.

5 years ago

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Joyce McMurry

The customer service was excellent and my water heater was serviced right away with no problems.

5 years ago

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Elizabeth Rollice

The company is trustworthy and reliable. Worth the investment with one repair.

5 years ago

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Edgar Cruz

I like their dependability and promptness in finding solutions for the needs of the repairs needed at the house.

5 years ago

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Phyllis Transue

good response , but follow-up somewhat confusing. Technical staff that came to the house were very professional.

5 years ago

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Louis

They are there whenever we have an issue. Thankfully they were there for our pool needs.

5 years ago

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claudia walker

Communication with me/ Excellent serviceman who explained what he was doing / prompt service

5 years ago

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Mark Schill

Over the 15 plus years I have always had good luck with repairs and response time

5 years ago

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Tim Q

Their contractors take a long time to schedule appointments. They often won't cover the most expensive part of the repair (Freon for example)

5 years ago

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Kim Owens

They were very professional, fixed my garbage disposal very fast and was super nice

5 years ago

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Donald Wilcox

Excellent service from billing to actually calling or booking an appointment online.

5 years ago

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Larry Woolen

Every time we've had a problem and called, they've always responded with professional people.

5 years ago

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yolanda miller

They are very professional polite,answer all your concerns Help to get the request done

5 years ago

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Jim R

The service is great and the relatively low monthly cost of $75 monthly is worth it.

5 years ago

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Kenneth Wells

They respond quickly to service calls. They people they send out are qualified and courteous.

5 years ago

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Doris

They have contractors who respond quickly, however they shiould replace items instead of repairing them. We like some contractors better than others.

5 years ago

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Vince

Very good service regarding response & 3x had good representatives answer/handle requests.

5 years ago

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Steven Washington

We always receive prompt attention to our service calls, as well as professional service.

5 years ago

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Robyn

Service technicians arrive when promised, fixed what was needed, and educated this new homeowner.

5 years ago

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jellybean

I've had good responses thus far and they are next day in the service[s] job requested.

5 years ago

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Nancy

Send incompetent contractor that try to make you pay extra .. contractors not required to leave comments in writing with homeowners .. always side with contractors who write comments to benefit them getting more money

5 years ago

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Joseph Spell

Because they have helped me with Two issues and They have resolved both issues! With no problems!!

5 years ago

American Home Shield Reviews