American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Alfredo Tobon Wylie, TX

Everyone was very professional had no issues keep doing what you're doing excellent teamwork

6 years ago

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María Rivas Merritt Island, FL

They higher very profesional people to do the work .Always very nice when I place the call

6 years ago

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Christine Hays, KS

the service repairman was excellent, friendly knowledgeable, and took time to explain everything

6 years ago

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Betty Robinson Oxon Hill, MD

Difficulty getting through on calls for service requests- 1 hour+ wait each time; No return calls or follow-up to customer re: problems or questions; poor customer service - no complaint resolution dept.

6 years ago

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Ryan Zietlow Niles, MI

Just about every appliance, plumbing component, water heater, furnace, a/c unit and more is covered

6 years ago

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Michael Forney, TX

I had a representative that spoke broken English, and had a hard time communicating with him. Had to call back a second time .

6 years ago

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Beth Stanley Harrison, AR

I got a very quick response and my problems were resolved correctly and quickly.

6 years ago

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Gary Spring, TX

Good company, great service but cost is higher than their competition. Don't know if it's worth paying the premium

6 years ago

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Gary Yoder Lancaster, PA

AND has not repaired my air conditioning. They send an unqualified technician who does not know what to do and admits it, but they depending him. I have no choice but to retain legal counsel.

6 years ago

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Gwen & Chuck porche Pasco, WA

Some vendors are not top rated and service is questionable sometimes. Not enough local service vendors

6 years ago

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Joel A Mask Tuscaloosa, AL

John and his assistant are very professional, knowledgeable and have great attitudes.

6 years ago

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Kim Millsboro, DE

Very quick response time. If an appliance needs to be replaced, they did it promptly.

6 years ago

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Mark Porter Houston, TX

Except for breaking one of the shelves, everything went well. They replaced the shelf.

6 years ago

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Nachi Rai Lawrenceville, GA

The guy who repaired the refrigerator scratched our refrigerator. He promised to come back and fix it but no response.

6 years ago

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Pam Olney, MD

customer service is not good. Difficult to speak with a rep. On hold for long periods of time. The techs who came to my home provided excellent service.

6 years ago

Reply from American Home Shield

Hi Pam,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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SHERLECIA PREVO Montgomery, AL

I WAS ON HOLD FOR 1.5 HOURS AND IT WAS AN EMERGENCY. MY HOUSE WAS FLOODING. THE COMPANY YOU PICKED HAD ME GO WITHOUT WATER FOR 3 DAYS. I PAY YOU EVERY MONTH ON TIME AND THEN I HAVE TO PAY FOR SERVICE. WORST TIME EVER!!!!

6 years ago

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Ronald S Sanger, CA

They came through and got my AC repaired in 110 weather. Their staff is great.

6 years ago

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David Garcia El Paso, TX

Had the repair work done in a day. Easy to file a claim and have someone come look at the issue.

6 years ago

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Dan McGrath Henderson, NV

It was easy to get service completed everyone was very nice and courteous and professional

6 years ago

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CDW New Orleans, LA

The contractor they use are shoddy having to come back for same service. Replacement item are not at value of purchased item.

6 years ago

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Blake Stamler Burke, VA

The repairman came the next day and installed the new part as soon as it came in.

6 years ago

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Bob Olga, WA

Rep was very professional and a good communicater I would rate him as outstanding !!!

6 years ago

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Stanley Sinegal Scott, LA

Great customer service and products. I've been a member of their services for quite a long time.

6 years ago

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Thuy Pham Palmdale, CA

The response time was quick, professionals and the company they use are well known and reputable

6 years ago

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Mark Studley Indianapolis, IN

45-60!minutes waiting to talk to An outsources phone service. No way to send emails to communicate other than making multiple calls with no satisfactory response...the whole process is very frustrating!!!

6 years ago

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Rita Sims Houston, TX

All of my interactions have been professional, efficient, resolved and positive.

6 years ago

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Tina Patterson Saint Louis, MO

Besides the long waiting times on the phone,customer service is great!!!!! once they answer.

6 years ago

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Mattie wardlaw Columbus, GA

I have been without air since Aug 2nd i have some medical issues I hot hot i in my home and had to call myDr for an emergency inhaler

6 years ago

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Kendra Pippin Cumming, GA

Whenever I have put in a work order the contractor within a days time is at my house.

6 years ago

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Kathi Waid Meadville, PA

They've always fixed our problem(s) right away. It's great to know someone is there.

6 years ago

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Rajesh Ashburn, VA

Best professional service and the attitude of the technician is really commendable.

6 years ago

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Martha Richardson Montgomery, AL

Quickly assigns and resolves the problem. Totally pleased with their work ethics

6 years ago

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Don Taylor Howey In The Hills, FL

Because I continue to have to call and follow up on things that should have been handled. Call time are more than an hour-long.

6 years ago

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Moises San Antonio, TX

Submitting work request is easy with quick turn around; avoiding stress from other services.

6 years ago

Reply from American Home Shield

Hi Moises, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 19th, 2020

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Verified Customer

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DaNang salcido Allen, TX

Very easy to work with and always cover my claims unlike other home warranties!!

6 years ago

Reply from American Home Shield

Hi DaNang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Maryetta Rook Lake Saint Louis, MO

Fast service and easy to request. Always professional service I have experienced.

6 years ago

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Robin Henderson, NV

They did a great job. I had several plumbing issues and they were very helpful.

6 years ago

Reply from American Home Shield

Hi Robin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Terronisha Stephens Douglasville, GA

Quick and responsive to your needs. Awesome customer service and short wait times!

6 years ago

Reply from American Home Shield

Hi Terronisha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Sylvia Taylor Savannah, GA

Great service. Mario was very component in his skilll and very courteous. He desires a raise.

6 years ago

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carolyn smoke Mobile, AL

Professionalism and the way that handle my situation for the air condition system

6 years ago

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Gloria thompson Onalaska, WI

They get to my home within a day and if they can't fix it , they will replace it. Very happy.

6 years ago

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Meagan Topmiller Murrieta, CA

They are terrible with contractors and communication. Often, services remain incomplete and in limbo for months. Difficulty getting consistent answers and wait times on phone are ridiculously long.

6 years ago

Reply from American Home Shield

Hello Meagan, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Jim Schwery Logan, IA

Fast responses quick turnaround great pricing excellent customer service fast authorizations

6 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Ed Tan Concord, CA

Every time I have an issue it gets resolved in a pretty good time frame. Not great, but pretty good

6 years ago

Reply from American Home Shield

Hello Ed, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Deborah Oceanside, CA

Always are prompt in arranging repairs, the repair companies they use have all been credible.

6 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Don Sanders Temple, TX

Because they perform well in all that they do, although more telephine operators would be beneficial

6 years ago

Reply from American Home Shield

Hello Don, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.

Aug. 13th, 2020

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Kim American Canyon, CA

AHS assisted me in a timely manner and connected me with a professionalservice provider for my particular needs.

6 years ago

Reply from American Home Shield

Hi Kim, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Rick Taylor Haymarket, VA

Horrific customer service. To follow-up on a service request or speak to a rep, you have to call in and their wait times range from 2-3 hours. They have no online assistance.

6 years ago

Reply from American Home Shield

I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We also understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Enm Naples, FL

American Home Shield provides good coverage, quick response, and reliable knowledgeable service vendors

6 years ago

Reply from American Home Shield

Hi Enm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Leroy Robinson Dayton, OH

They have very reputable companies the are partnered with that provide excellent service for a low fee.

6 years ago

Reply from American Home Shield

Hi Leroy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 13th, 2020

American Home Shield Reviews