American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Terri

TThey always contacted me within hours! Everybody they sent out were trustworthy.

5 years ago

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Dennis Taylor

American Home Shield is great but some of their outside contractors have really dropped the ball for being timely

5 years ago

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Andre Robinson

Timeliness of service, i.e., time it took to come out, and professionalism of contractor

5 years ago

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Karen Rasmussen

AHS made a premature decision about reimbursement that resulted in a great deal of difficulty for me. The issue remains unresolved and I have lost confidence that AHS will honor its warranty coverage.

5 years ago

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Jose Sheppard

have had to usee the service twice since i enrolled.issues resolved twice as promised.

5 years ago

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Ed Delgado

They companies they sub the work out to are terrible. Horrible communication and amount of time it takes to fix things is unacceptable.

5 years ago

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S.

The times I have called them their response has been reasonable & their work was professional.

5 years ago

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Nirmala Mallela

Reported claim online and the company called right away and took care of it quickly.

5 years ago

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Lynda Vance

Great customer Service, prompt responses, easy to submit a request for service, great piece of mind

5 years ago

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Aishah Abdul-Matin

They lost one star due to the delay in being able to quickly contact the company for any issues or concerns

5 years ago

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Bryan Sanders

Fast service at an affordable price. The vendors they use are always professional.

5 years ago

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Regina Ramos

Quick response time. The vendor that was sent was very professional and efficient.

5 years ago

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Marilyn

They responded in a timely manner - we did not suffer from the heat for too long.

5 years ago

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Ieshea White

The always come through with repair or replacement, though not expeditiously sometimes. y

5 years ago

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Matt Furniss

I’ve had unresolved issues that cost me out of pocket cost after my service fee and monthly installment!

5 years ago Edited January 10, 2024

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Susie

They fix what they come here for, they clean up and they’re professional and friendly

5 years ago Edited September 14, 2021

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Vicki

Have had a repair person that fixed my problem with no wait to see if it was covered.

5 years ago

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Rachel Hoover

Horrible customer service. Took nearly 2 weeks to get recall appointment.. left on hold for over an hour every single time in which I had to call which was every day this past week.. problem still unresolved!

5 years ago

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Jamillah Wheaton

I rated a 5 before but my last service could not come out for 1 1/2 weeks to come out which is not good for a refrigerator leak.

5 years ago

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Linda Dukes

Service callout providers have been getting much better. Only reason for not rating 5 stars is annual fee.

5 years ago

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Gary Anderson

They are easy to do business with, they show up when they say they will and they fix the problem!

5 years ago

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Debbie Scott

It took them four weeks to replace my refigerator in September 2019. My HVAC went out in December 2019 and I had to pay for that myself. It took them 6 weeks to replace my microwave, took them 11 weeks to fix my stove.

5 years ago

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Mae Mae

The phone service stinks and they push you to do all online which is at times difficult. I've called multiple times and waited over 1 hour for a call only to be told to go to the internet.

5 years ago

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Woody

Customer service personnel are friendlhy and make every effort to get claims initiated quickly

5 years ago

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Mrs Tracey

American home shield is great about sending out service agents in a timely matter

5 years ago

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Emily

Wait for hours to talk to someone. Assigned contractor that couldn't work in my county. I had to spend hours straightening it out.

5 years ago

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Rita Smith

They came through for us. I'm a new home owner a d wS at a lost when the ceiling started leaking.

5 years ago

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Ralph

I can call day or night. And for the most part get help on what ever is wrong with in 24 hours.

5 years ago

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Ron Shaw

I am very disappointed with the way AHS handle my account for $100 credit that I was given then, tried to collect the funds when I used the credit for my garbage disposal repair!

5 years ago

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Alfredo Tobon Wylie, TX

Everyone was very professional had no issues keep doing what you're doing excellent teamwork

5 years ago

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Amy Villegas Las Vegas, NV

I've been AHS for many years.. I am happy with the customer service and the prompt responses!

5 years ago

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R Randall Casa Grande, AZ

We've been with AHS for several years now it is one of he best investments we've made.

5 years ago

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Mark S. Las Vegas, NV

Always have the answers and dont delay getting you the assistance you need as my old provider did.

5 years ago

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María Rivas Merritt Island, FL

They higher very profesional people to do the work .Always very nice when I place the call

5 years ago

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Anonymous Glendale, AZ

There fast and efficient, I Great results, Great Service Company's That Service My Problems.

5 years ago

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Ryan Zietlow Niles, MI

Just about every appliance, plumbing component, water heater, furnace, a/c unit and more is covered

5 years ago

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Christine Hays, KS

the service repairman was excellent, friendly knowledgeable, and took time to explain everything

5 years ago

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Betty Robinson Oxon Hill, MD

Difficulty getting through on calls for service requests- 1 hour+ wait each time; No return calls or follow-up to customer re: problems or questions; poor customer service - no complaint resolution dept.

5 years ago

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Beth Stanley Harrison, AR

I got a very quick response and my problems were resolved correctly and quickly.

5 years ago

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Michael Forney, TX

I had a representative that spoke broken English, and had a hard time communicating with him. Had to call back a second time .

5 years ago

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Joel A Mask Tuscaloosa, AL

John and his assistant are very professional, knowledgeable and have great attitudes.

5 years ago

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SHERLECIA PREVO Montgomery, AL

I WAS ON HOLD FOR 1.5 HOURS AND IT WAS AN EMERGENCY. MY HOUSE WAS FLOODING. THE COMPANY YOU PICKED HAD ME GO WITHOUT WATER FOR 3 DAYS. I PAY YOU EVERY MONTH ON TIME AND THEN I HAVE TO PAY FOR SERVICE. WORST TIME EVER!!!!

5 years ago

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Mark Porter Houston, TX

Except for breaking one of the shelves, everything went well. They replaced the shelf.

5 years ago

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Gary Yoder Lancaster, PA

AND has not repaired my air conditioning. They send an unqualified technician who does not know what to do and admits it, but they depending him. I have no choice but to retain legal counsel.

5 years ago

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Pam Olney, MD

customer service is not good. Difficult to speak with a rep. On hold for long periods of time. The techs who came to my home provided excellent service.

5 years ago

Reply from American Home Shield

Hi Pam,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Gary Spring, TX

Good company, great service but cost is higher than their competition. Don't know if it's worth paying the premium

5 years ago

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Ronald S Sanger, CA

They came through and got my AC repaired in 110 weather. Their staff is great.

5 years ago

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Gwen & Chuck porche Pasco, WA

Some vendors are not top rated and service is questionable sometimes. Not enough local service vendors

5 years ago

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Kim Millsboro, DE

Very quick response time. If an appliance needs to be replaced, they did it promptly.

5 years ago

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Nachi Rai Lawrenceville, GA

The guy who repaired the refrigerator scratched our refrigerator. He promised to come back and fix it but no response.

5 years ago

American Home Shield Reviews