American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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A. Oliver Hinesville, GA

My issue was 1/2 fixed. The service technician was friendly, but we found out a week later that the problem still exist.

4 years ago

Reply from American Home Shield

Hi A. Oliver,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Sholem Oberlander Monsey, NY

TOOK CARE OF THE PROBLEM IN A VERY TIMLY MANNER AND HAD A VERY GOOD CO. DO THE REPAIR

4 years ago

Reply from American Home Shield

Hi Sholem,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Patricia Reese Randallstown, MD

Contractors are knowledgeable,able to assess & resolve issues;fees are reasonable.

4 years ago

Reply from American Home Shield

Hi Patricia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Verified Customer

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Robert Steiner Glenview, IL

Have always solved problems and responded in a timely manner. Automated system could be improved.

4 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Lisa Saint Peters, MO

First time we had to use it & it was easy to do & the time it took was also good.

4 years ago

Reply from American Home Shield

Hi Lisa,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 27th, 2020

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Verified Customer

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Carolyn Taylor Marshall, TX

They sent someone out in a reasonable time, and they took care of what needed to be done.

4 years ago

Reply from American Home Shield

Hi Carolyn,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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Verified Customer

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J.monette Grass Valley, CA

Always sends someone close by and they let me know what time to expect there arrival

4 years ago

Reply from American Home Shield

Hi J Monette,
Hi Harold,

It was a pleasure speaking with you today regarding your experience

Jun. 18th, 2020

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Verified Customer

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Stephen Segal Chula Vista, CA

Sometimes you get great contractors and other times not so great .sometimes service is fast and professional sometimes not. In consistent

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Anzhela Olivarez Glendale, CA

Served as promised . I had AHS years ago and their service an fees are reasonable

4 years ago

Reply from American Home Shield

Hi Anzhela,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Verified Customer

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James D. Vaden Las Vegas, NV

They have been responsive and they provide the services they offer without hassles.

4 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Matthew Therrien Shawnee Mission, KS

Been with AHS for 10+ years - always have had very fast and very excellent service

4 years ago

Reply from American Home Shield

Hi Matthew,
Thank you for your patronage over the past 10 years. Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

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Verified Customer

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Desmond Smith Beaumont, TX

Easy scheduling, contractors performing the work are professional, knowledgeable and polite

4 years ago

Reply from American Home Shield

Hi Desmond,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Jamie McFarlane, Realtor Galveston, TX

Very knowledgeable, gave us good advice to keep our unit running & fixed the ac

4 years ago

Reply from American Home Shield

Hi Jamie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Verified Customer

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Alejandro Suescun Humble, TX

Great service by their contractors that have fixed the jobs the first time in quick time.

4 years ago

Reply from American Home Shield

Hi Alejandro,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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Jesse Nasser Spring, TX

They did exactly what they promised, fast and efficiently. Hard to argue with that.

4 years ago

Reply from American Home Shield

Hi Jesse,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Francisco Torres Tyler, TX

Excellent customer service, their personnel make sure that everything meets their expectations.

4 years ago

Reply from American Home Shield

Hi Francisco,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Sally Seed Hobbs, NM

They responded in a timely manner and sent an excellent technician to do the job.

4 years ago

Reply from American Home Shield

Hi Sally,
Hi Harold,

It was a pleasure speaking with you today regarding your experience

Jun. 18th, 2020

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Verified Customer

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Jason Roswell, GA

Very responsive to service requests and they always send out high quality professionals.

4 years ago

Reply from American Home Shield

Hi Jason,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Janet Parker Fort Mill, SC

Service was quick and contractors were very professional and fixed the problem right away.

4 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Karen Crofton, MD

The monthly fee is expensive considering when I have called to obtain service I also had to pay an extra $125. Rip Off!

4 years ago

Reply from American Home Shield

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Pauline Willows, CA

Very responsive. Made sure our repairs were done correctly and in a timely manner.

4 years ago

Reply from American Home Shield

Hi Pauline,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Lawrence Brooks Vacaville, CA

help me find professionals quickly and Are very efficient in explaining what their doing,

4 years ago

Reply from American Home Shield

Hi Lawrence,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Scott Whitten Zephyr Cove, NV

Great for small stuff. However if you try to call them you cannot get through. It can be very frustrating.

4 years ago

Reply from American Home Shield

Hi Scott,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2020

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Verified Customer

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Reyna Summit, AZ

The turn over time is fast. Customer service is great. No negative experience thus far.

4 years ago

Reply from American Home Shield

Hi Reyna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Penny Altman Beaumont, TX

They do exactly as promised. when I call they send qualified repair people and get the work done.

4 years ago

Reply from American Home Shield

Hi Penny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Gary Tamburello Conroe, TX

I called them to fix my free standing microwave. I called to make sure it was covered and they sent someone out. Paid American Home Shield $100. They cannot fix and cannot replace even though I was told by them they would.

4 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about your AHS experience and the delay in service to repair the microwave. I would be glad to speak with you via email at Bestco@ahs.com.

Jun. 21st, 2020

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Verified Customer

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Teresa C Smith Gulfport, MS

normally the response is slow and it is almost impossible to get through to a real person on the phone if needed

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Richard Lapchick Winter Springs, FL

AHS is reliable and very professional. Occasionally the contractors are not as good.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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sharon k workman Carrabelle, FL

AHS has been a blessing. They are prompt, courteous. Have been pleased with their service

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Marc Overstreet

Timeliness in responding to service request and the quality of contractors to work on issues.

4 years ago

Reply from American Home Shield

Hi Marc
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2020

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Verified Customer

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Arthur Scott Aliso Viejo, CA

honest, reliable vendors who the second time second opinion did their job correctly and not lazy

4 years ago

Reply from American Home Shield

Hi Arthur,
I am pleased to hear about the excellent service you have received from the second opinion tech. I hope you continue to enjoy!

Jun. 9th, 2020

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Verified Customer

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Leslie Patterson Cleveland, OH

Always helpful, always on time! Always sends the right company at the right time.

4 years ago

Reply from American Home Shield

Hi Leslie,
We hope you ocntinue to enjoy the timely service we provide!

Jun. 9th, 2020

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Verified Customer

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Danielle Petersen Saint Louis, MO

I find the cost for a service request ($100) to be expensive compared to the cost of some of the services.

4 years ago

Reply from American Home Shield

Hi Danielle,
Your feedback is more than appreciated!

Jun. 11th, 2020

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Verified Customer

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Sandi Tylicki Kenner, LA

Fast service. Great Contractors. Reasonable costs and copays. Great representatives.

4 years ago

Reply from American Home Shield

Hi Sandi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

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Verified Customer

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Marcia Granbury, TX

Saved us money on two service calls while we have ongoing protection on appliances and systems.

4 years ago

Reply from American Home Shield

Hi Marcia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

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Verified Customer

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Thomas Wright San Antonio, TX

Great service and people who actually care. It is like your neighbor came by to help.

4 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

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Verified Customer

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Casey Topping Lima, OH

Every time I have had a claim they have been very quick to send someone. Great customer relay

4 years ago

Reply from American Home Shield

Hi Casey,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2020

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Verified Customer

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Jay Mesa, AZ

very Flexable with the plans, quick to respond and get contractors out to check out issues

4 years ago

Reply from American Home Shield

Good morning Jay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs.

Jun. 11th, 2020

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Verified Customer

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C Smith Loganville, GA

My AC unit has given me problems from 2009. My out of pocket now to have it fixed is one thousand dollars. The most expensive components are left for the homeowner to pay.

4 years ago

Reply from American Home Shield

Hi C Smith,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you.

Jun. 11th, 2020

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Verified Customer

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Despina Yakima, WA

Easy to request service online. Immediate approval and referral. Reliable service agents.

4 years ago

Reply from American Home Shield

Hi Despina,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Verified Customer

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Jim Mason Stockton, CA

Great service from a great company! I couldn’t ask for anything more from the warranty company!!

4 years ago

Reply from American Home Shield

Hi JIm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Verified Customer

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A C Lumberton, TX

The cover the issue but no secondary damage and the deductible is high considering we paid for the plan in full at the start

4 years ago

Reply from American Home Shield

Hi A C,
Thank you for sharing your feedback about the secondary damage.

Jun. 13th, 2020

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Verified Customer

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Dorinda Taylor

They are prompt and fast. They explain your options and help you as quickly as they can.

4 years ago

Reply from American Home Shield

Hi Dorinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Kathy Scott

Fast service and quick repairs. They scheduled the appointment quickly and the tech was very prompt

4 years ago

Reply from American Home Shield

Hi Kathy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Roy Schwartzman

Very efficient in connecting with contractor. Highly competent contractor, rapid service.

4 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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joseph simmaly

Easy, no hassle claims and service. You get exactly what your package covers, no more no less

4 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 2nd, 2020

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Verified Customer

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JOHN JAY PEHRSOH Madera, CA

Repair went well however I believe we both put money into a old appliance that should of been replaced

4 years ago

Reply from American Home Shield

Hi Jonh,
Your feedback is appreciated and we hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Godria Thrower Stockton, CA

They arranged for a company to come out the next day. No water at my kitchen sink.

4 years ago

Reply from American Home Shield

Hi Godria,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 2nd, 2020

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Verified Customer

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John

Assigned a repair vendor within 1 hour..vendor called within the hour to schedule service..

4 years ago

Reply from American Home Shield

Hi John,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 2nd, 2020

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Verified Customer

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Daisy Whitfield

Because they standby their promise in performing the wor offered on their contract

4 years ago

Reply from American Home Shield

Hi Daisy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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