American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Gary Anderson

They are easy to do business with, they show up when they say they will and they fix the problem!

5 years ago

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Rachel Hoover

Horrible customer service. Took nearly 2 weeks to get recall appointment.. left on hold for over an hour every single time in which I had to call which was every day this past week.. problem still unresolved!

5 years ago

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Linda Dukes

Service callout providers have been getting much better. Only reason for not rating 5 stars is annual fee.

5 years ago

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Jamillah Wheaton

I rated a 5 before but my last service could not come out for 1 1/2 weeks to come out which is not good for a refrigerator leak.

5 years ago

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Debbie Scott

It took them four weeks to replace my refigerator in September 2019. My HVAC went out in December 2019 and I had to pay for that myself. It took them 6 weeks to replace my microwave, took them 11 weeks to fix my stove.

5 years ago

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Emily

Wait for hours to talk to someone. Assigned contractor that couldn't work in my county. I had to spend hours straightening it out.

5 years ago

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Mrs Tracey

American home shield is great about sending out service agents in a timely matter

5 years ago

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Ron Shaw

I am very disappointed with the way AHS handle my account for $100 credit that I was given then, tried to collect the funds when I used the credit for my garbage disposal repair!

5 years ago

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Ralph

I can call day or night. And for the most part get help on what ever is wrong with in 24 hours.

5 years ago

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Mae Mae

The phone service stinks and they push you to do all online which is at times difficult. I've called multiple times and waited over 1 hour for a call only to be told to go to the internet.

5 years ago

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Rita Smith

They came through for us. I'm a new home owner a d wS at a lost when the ceiling started leaking.

5 years ago

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Woody

Customer service personnel are friendlhy and make every effort to get claims initiated quickly

5 years ago

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María Rivas Merritt Island, FL

They higher very profesional people to do the work .Always very nice when I place the call

5 years ago

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Alfredo Tobon Wylie, TX

Everyone was very professional had no issues keep doing what you're doing excellent teamwork

5 years ago

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R Randall Casa Grande, AZ

We've been with AHS for several years now it is one of he best investments we've made.

5 years ago

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Amy Villegas Las Vegas, NV

I've been AHS for many years.. I am happy with the customer service and the prompt responses!

5 years ago

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Anonymous Glendale, AZ

There fast and efficient, I Great results, Great Service Company's That Service My Problems.

5 years ago

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Mark S. Las Vegas, NV

Always have the answers and dont delay getting you the assistance you need as my old provider did.

5 years ago

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Beth Stanley Harrison, AR

I got a very quick response and my problems were resolved correctly and quickly.

5 years ago

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Betty Robinson Oxon Hill, MD

Difficulty getting through on calls for service requests- 1 hour+ wait each time; No return calls or follow-up to customer re: problems or questions; poor customer service - no complaint resolution dept.

5 years ago

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Ryan Zietlow Niles, MI

Just about every appliance, plumbing component, water heater, furnace, a/c unit and more is covered

5 years ago

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Michael Forney, TX

I had a representative that spoke broken English, and had a hard time communicating with him. Had to call back a second time .

5 years ago

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Christine Hays, KS

the service repairman was excellent, friendly knowledgeable, and took time to explain everything

5 years ago

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Gary Yoder Lancaster, PA

AND has not repaired my air conditioning. They send an unqualified technician who does not know what to do and admits it, but they depending him. I have no choice but to retain legal counsel.

5 years ago

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Ronald S Sanger, CA

They came through and got my AC repaired in 110 weather. Their staff is great.

5 years ago

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Pam Olney, MD

customer service is not good. Difficult to speak with a rep. On hold for long periods of time. The techs who came to my home provided excellent service.

5 years ago

Reply from American Home Shield

Hi Pam,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Kim Millsboro, DE

Very quick response time. If an appliance needs to be replaced, they did it promptly.

5 years ago

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SHERLECIA PREVO Montgomery, AL

I WAS ON HOLD FOR 1.5 HOURS AND IT WAS AN EMERGENCY. MY HOUSE WAS FLOODING. THE COMPANY YOU PICKED HAD ME GO WITHOUT WATER FOR 3 DAYS. I PAY YOU EVERY MONTH ON TIME AND THEN I HAVE TO PAY FOR SERVICE. WORST TIME EVER!!!!

5 years ago

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Gary Spring, TX

Good company, great service but cost is higher than their competition. Don't know if it's worth paying the premium

5 years ago

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Nachi Rai Lawrenceville, GA

The guy who repaired the refrigerator scratched our refrigerator. He promised to come back and fix it but no response.

5 years ago

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Joel A Mask Tuscaloosa, AL

John and his assistant are very professional, knowledgeable and have great attitudes.

5 years ago

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Mark Porter Houston, TX

Except for breaking one of the shelves, everything went well. They replaced the shelf.

5 years ago

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Gwen & Chuck porche Pasco, WA

Some vendors are not top rated and service is questionable sometimes. Not enough local service vendors

5 years ago

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Bob Olga, WA

Rep was very professional and a good communicater I would rate him as outstanding !!!

5 years ago

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CDW New Orleans, LA

The contractor they use are shoddy having to come back for same service. Replacement item are not at value of purchased item.

5 years ago

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Dan McGrath Henderson, NV

It was easy to get service completed everyone was very nice and courteous and professional

5 years ago

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Blake Stamler Burke, VA

The repairman came the next day and installed the new part as soon as it came in.

5 years ago

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David Garcia El Paso, TX

Had the repair work done in a day. Easy to file a claim and have someone come look at the issue.

5 years ago

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Thuy Pham Palmdale, CA

The response time was quick, professionals and the company they use are well known and reputable

5 years ago

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Mark Studley Indianapolis, IN

45-60!minutes waiting to talk to An outsources phone service. No way to send emails to communicate other than making multiple calls with no satisfactory response...the whole process is very frustrating!!!

5 years ago

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Tina Patterson Saint Louis, MO

Besides the long waiting times on the phone,customer service is great!!!!! once they answer.

5 years ago

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Stanley Sinegal Scott, LA

Great customer service and products. I've been a member of their services for quite a long time.

5 years ago

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Rita Sims Houston, TX

All of my interactions have been professional, efficient, resolved and positive.

5 years ago

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Kathi Waid Meadville, PA

They've always fixed our problem(s) right away. It's great to know someone is there.

5 years ago

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Don Taylor Howey In The Hills, FL

Because I continue to have to call and follow up on things that should have been handled. Call time are more than an hour-long.

5 years ago

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Mattie wardlaw Columbus, GA

I have been without air since Aug 2nd i have some medical issues I hot hot i in my home and had to call myDr for an emergency inhaler

5 years ago

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Kendra Pippin Cumming, GA

Whenever I have put in a work order the contractor within a days time is at my house.

5 years ago

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Martha Richardson Montgomery, AL

Quickly assigns and resolves the problem. Totally pleased with their work ethics

5 years ago

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Rajesh Ashburn, VA

Best professional service and the attitude of the technician is really commendable.

5 years ago

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Jim Schwery Logan, IA

Fast responses quick turnaround great pricing excellent customer service fast authorizations

5 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

American Home Shield Reviews