American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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louis flores Arlington, TX

Would like to be able to just call and talk to a representative without going through all the automated steps!

3 years ago

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Verified Customer

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Anthony Williams Crestview, FL

Very professional company who is determined to satisfy the customer with great service.

3 years ago

Reply from American Home Shield

Hi Anthony. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Sep. 29th, 2021

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Verified Customer

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Aaliyah Philadelphia, PA

My experience has always been amazing, they are always on time & gets the job done!

3 years ago

Reply from American Home Shield

Hi Aaliyah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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tina menier

Only used once but getting service was easy online and repairman was qualified and professional.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tina. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Sep. 29th, 2021

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Verified Customer

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Drew Daytona Beach, FL

Immediate connection with the repair service, which made the repairs within 2 days.

3 years ago

Reply from American Home Shield

Hi Drew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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William F Konecnik Lawrenceville, GA

So far, so good. They are very fast with the referral to the companies who do the repairs!

3 years ago

Reply from American Home Shield

Hi William. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Nichole Beatty Indianapolis, IN

The coverage helps cover the cost and the repairs are hassle free and they are very helpful.

3 years ago

Reply from American Home Shield

Hi Nichole. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Sep. 29th, 2021

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Verified Customer

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Art Walker

Reschedule without a reason and after getting text on the way

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Art,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Mark mccarty Fort Worth, TX

Always professional and gets you to someone who can repair what you need quickly

3 years ago

Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

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Verified Customer

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Jack Watson

Great. Fix everything as your house gets older . Great protection. Just had a dishwasher replaced. Cost me nothing. Highly recommend

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jack,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Kalen Keller, TX

Two projects were completed quickly and without incident. Very professional service.

3 years ago

Reply from American Home Shield

Hi Kalen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Cynthia Cortez Delano, CA

Very prompt They contacted me quickly and my problem was fixed the following day.

3 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Amit Dhaka Harker Heights, TX

My experience with AHS was one of the worst experiences one can have with an organization. They have violated their terms of agreement by not paying in a timely manner, they are a sham organization and should be banned.

3 years ago

Reply from American Home Shield

Hi Amit. Thank you for bringing your concerns to our attention. I would be happy to speak with you to further address the issue you are experiencing.

Sep. 30th, 2021

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Verified Customer

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Graham Stidham Cullman, AL

Poor, callbacks rarely occur. You guys gave us the run around on replacing a HVAC unit that I ultimately had to pay out if pocket for. Your company is last in class and I will only use Old Republic moving forward.

3 years ago

Reply from American Home Shield

Hi Graham. Thank for taking time to let us know about your service experience with your air conditioning. I am sorry to hear that you are disappointed with your warranty coverage. We would be happy to discuss this matter with you further.

Sep. 30th, 2021

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Verified Customer

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Corina Redich Torrington, WY

Quickly was able to fix something that had been checked before and never fixed right.

3 years ago

Reply from American Home Shield

Hi Corina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Chia Wollschlager El Paso, TX

Great service and great selection of vendors and companies that provide services

3 years ago

Reply from American Home Shield

Hi Chia,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Terri Byars Holland, TX

I have been trying to get my Ac fixed since June 14, 2021. First it took over a week for them to authorize an out side techian. They only approved half the job and I'm still having issues with the unit.

3 years ago

Reply from American Home Shield

Hi Terri. Thank you for letting us know about your experience with the air conditioning. I am sorry to hear that you are having problems with it again. I would be happy to speak with you to assist with this issue.

Sep. 30th, 2021

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Verified Customer

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Tanya Moffatt Cedar Rapids, IA

We have used them twice in the past months and both experiences were fast and easy

3 years ago

Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Thomas Hill Sarasota, FL

They came quickly and were able to diagnose the problem another company could not.

3 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Mary Moreno Valley, CA

Went up in price while others remain the same not happy with customer service rep are rude as not helpful when calling to make a claim

3 years ago

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Verified Customer

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Judy Westwego, LA

So far so good on service and product on my water heater will recommend to family and friends fir the price

3 years ago

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Verified Customer

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Terance Wentz Clarksville, TN

Prompt service reasonable price. Repair company was excellent and got the job done

3 years ago

Reply from American Home Shield

Hi Terance,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Angela HATLEY Monahans, TX

Horrible service. You will go weeks without hearing from a contractor and the reps all repeat the same script. If you ask to speak to cancelation they hang up on you. Ridiculous

3 years ago

Reply from American Home Shield

Hi Angela. Thank you for your feedback. I am very sorry to hear how unhappy you are with the service you received. I would be happy to speak with you to address this issue.

Sep. 30th, 2021

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Verified Customer

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Don Fagerberg Bonita Springs, FL

They helped us fix the AC problem. We are grateful for the help in finding the right company.

3 years ago

Reply from American Home Shield

Hi Don. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle and worry out of resovling the problem with your air conditioning.

Sep. 21st, 2021

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Verified Customer

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Rochelle Holley Memphis, TN

Most recent experience was good. AHS was prompt in getting a technician to reach out and schedule a service call.

3 years ago

Reply from American Home Shield

Hi Rochelle,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Herb San Antonio, TX

No issues with AHS past three years, all service call has been professional and prompt.

3 years ago

Reply from American Home Shield

Hi Herb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Wanda Holly Springs, NC

They were professional. They sent someone out the next to day check my HVAC system

3 years ago

Reply from American Home Shield

Hi Wanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Michael E Uribe San Antonio, TX

We're very satisfied with AHM so far. They are attentive and respond to service calls very timely.

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Sep. 21st, 2021

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Verified Customer

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Crystal Gaston Oxon Hill, MD

The representative was very helpful and got me a call right away from a company.

3 years ago

Reply from American Home Shield

Hi Crystal. Thank you for letting us know about your experience. I am so happy to hear you got the help you needed. We can't wait to work with you again for next repair need.

Sep. 21st, 2021

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Verified Customer

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PATRICIA EGUIA Round Rock, TX

Reliable. Smart. Friendly. We've used AHS for years and have never been disappointed.

3 years ago

Reply from American Home Shield

Hi Patricia. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Sep. 21st, 2021

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Verified Customer

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Twana Butler Richmond, VA

I had a great experience. The communication was very good and the technician was knowledgeable.

3 years ago

Reply from American Home Shield

Hi Twana. It is so exciting to know you had a great experience and that your repair need was taken care of so effectively. Thank you for trusting AHS.

Sep. 21st, 2021

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Verified Customer

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Denise Hahn

American Home Shield has provided excellent service. They have been immediately responsive and professional.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Denise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Sep. 21st, 2021

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Verified Customer

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Donald James Stapleton Sierra Vista, AZ

Except for the fact that they will raise your rate by around 200 bucks the next year if you file a claim, they're fine.

3 years ago

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Verified Customer

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Renee Bleisch Clearwater, FL

Fast quick service for plumbing problems. Fast and easy to schedule, great plumber!

3 years ago

Reply from American Home Shield

Hi Renee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Shirley San Antonio, TX

They don't always send professionals, they send businesses that are not heard of and probably not a part of BBB.

3 years ago

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Verified Customer

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Casondra Butts-Hittle Buckner, MO

Always great service and hear from someone to schedule a service tech within 48 hours.

3 years ago

Reply from American Home Shield

Hi Casondra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Nico Mendoza San Jose, CA

Very dedicated to service. Their contractors are trustworthy and responsive to our needs.

3 years ago

Reply from American Home Shield

Hi Nico,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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heather sturdivant Catonsville, MD

when i had a complaint, the company did not work well with me. I was promiseed a call nack from a manger to resolve the issue and no one ver calleed me. poor customer service

3 years ago

Reply from American Home Shield

Hi Heather,
I would be glad to speak with you to assist with a resolution towards the dryer repairs.

Sep. 22nd, 2021

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Verified Customer

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Rosie Marie Andrade Las Vegas, NV

It is a company that you can rely on, with service, product knowledge with good customer service

3 years ago

Reply from American Home Shield

Hi Rosie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Sep. 21st, 2021

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Verified Customer

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Susan W Halstead Tucson, AZ

Recently signed up, had an issue with my dryer which was fixed and running again quickly.

3 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Mary Pittsburgh, PA

So far so good. When I put in a claim, it i responded to immediately by service providers.

3 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Peter Stasiek Summerville, SC

So far, so good! Helped with a water heater issue that popped up shortly after we moved in.

3 years ago

Reply from American Home Shield

Hi Peter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Eileen D Canfield-Kerekes Reno, NV

The repairman was great. But I think the wait was too long, from July to September was too long for an A.C. problem.

3 years ago

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Verified Customer

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Jeffrey Malchow Panama City Beach, FL

The appliance replacement team is very weak(especially those offshore) the process is too complicated.

3 years ago

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Verified Customer

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James H Bradbury Jacksonville, FL

They sent Element Air out to work on our AC cleaned it replaced compressor now working beautiful.

3 years ago

Reply from American Home Shield

Hi James,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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Patricia McCracken Palo Cedro, CA

whenever we have needed a repair they have been quick to schedule a appointment right away

3 years ago

Reply from American Home Shield

Hi Patricia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Dianne Benton Kennedale, TX

Rep on the phone was not friendly. And I hate having to pay the $75 fee up front before they would even schedule my repair

3 years ago

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Verified Customer

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Henrietta Horton San Antonio, TX

I have used your services 3 times and the companies used had staff who performed highly satisfactorily

3 years ago

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Verified Customer

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ROZELL HARRIS Birmingham, AL

They are responsive to our calls. We have not had any issues having repair problems resolved.

3 years ago

Reply from American Home Shield

Hi Rozell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Flordeliza Misra Dublin, CA

I have had 2 major repairs in the last 6 months and both appliances got repaired.

3 years ago

Reply from American Home Shield

Hi Flordeliza,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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