American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Robert McCarty Austin, TX

Very responsive. Only a 4 because I needed to speak with a representative but there is no pathway for that.

4 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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David Thomas Hope Mills, NC

Won't cover freon cost. Won't do a leak test. Extra charges for every call. It's a scam when it leaks out again. Won't ever recommend this company to our property management clients

4 years ago

Reply from American Home Shield

Hi David. Thank you for your feedback regarding your service experience. I am sorry to hear that you are not happy with your warranty coverage. I would be happy to speak with you to discuss your concerns further.

Jan. 13th, 2022

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Verified Customer

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Mary Venerable Perris, CA

Satisfied with service event after several delays in obtaining service with heating problems.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you for taking time to let us know that you were satisfied with the repair for your heating system. We appreciate your patience and look forward to taking care of your next repair need as well.

Jan. 12th, 2022

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Verified Customer

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Michael A. Lefort Shawnee Mission, KS

They are prompt and professional, showing up as scheduled and working diligently.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Reginald O Riggs Cedar Hill, TX

Service was quick and technician was courteous, professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Reginald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Rick Medina, OH

Contractors have been great. Knew how to fix the problem, and moved accordingly

4 years ago

Reply from American Home Shield

Hi Rick. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jan. 5th, 2022

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Verified Customer

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Larry Gajeske Fredericksburg, TX

Very responsive in getting the appropriate service company to address my problem.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Michelle L Ceretti Rapid City, SD

they are awesome, always helpful with any issues I have, very thankful for them.

4 years ago

Reply from American Home Shield

Hi Michelle,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2022

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Verified Customer

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Carmen Crocker East Wenatchee, WA

Always prompt always qualified companies sent out easy to put in a claim very reliable

4 years ago

Reply from American Home Shield

Hi Carmen. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 5th, 2022

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Verified Customer

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Rosetta Bass Apple Valley, CA

I was very pleased with the service and also the serviceman was on time and very polite.

4 years ago

Reply from American Home Shield

Hi Rosetta,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Beverly Massie Waynesville, NC

Was having problems with the microwave. Spoke to a knowledgeable person who immediately helped me.

4 years ago

Reply from American Home Shield

Hi Beverly. Thank you for the 5 star review. We are so glad to know that you received the help you needed. We look forward to providing your with great service again in the future.

Jan. 5th, 2022

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Verified Customer

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Dan Charlotte, NC

Didn't cover the entire hvac system. Specifically they refused to cover the exhaust which is needed to make the hvac work..

4 years ago

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Verified Customer

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Jennifer Lynn Money Owasso, OK

I still have a service order out and no one has called to come fit the issue. You over charged me and im Still waiting on my refund. I have called everyday and still have a broken refrigerator

4 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about the delay in service that has been experienced to have your refrigerator repaired. I would be glad to speak with you to reach a resolution.

Jan. 6th, 2022

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Verified Customer

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Donald Schulte Sacramento, CA

Always there whenever you need help. Never regretted signing up for your service.

4 years ago

Reply from American Home Shield

Hi Donald. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 31st, 2021

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Verified Customer

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Jody Kay Denning Saint Augustine, FL

They made an appointment for me sooner than I expected. The service was finished quickly.

4 years ago

Reply from American Home Shield

Hi Jody,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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Jones David D. MD Oviedo, FL

So far easy. I have not had to file any claims. But maintenance as part of my plan was excellent.

4 years ago

Reply from American Home Shield

Hi Jones. Thank you taking time to let us know about your experience with AHS. We are glad to know that you were able to use the maintenance coverage offered and we look forward to providing you with great service when you need us again in the future.

Dec. 31st, 2021

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Verified Customer

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Edna Easterwood Indio, CA

My most recent (2) two experiences were resolved in a positive manner to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Edna. Thank you for taking time to let us know the issues were resolved to your satisfaction. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Dec. 31st, 2021

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Verified Customer

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William Lopez Tucson, AZ

Easy to handle problems customer service is really good they try to help u in any way possible

4 years ago

Reply from American Home Shield

Hi William. Thank you so much for your feedback and letting us know you were able to get the help you needed. We understand how important it is to provide you with service you can count on. Thank you for being a valued member of AHS.

Dec. 31st, 2021

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Verified Customer

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Shirley Kansas City, MO

very professional customer agents and provide quality service through companies they use

4 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your experiences with AHS. We strive to provide efficient and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 31st, 2021

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Verified Customer

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Fernando Matthews Chicago, IL

They take care of the customers. Sometimes a little slow, but they get it right.

4 years ago

Reply from American Home Shield

Hi Fernando. Thank you for letting us know about your experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service and we do appreciate your patience when some service may take longer than others.

Dec. 31st, 2021

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Verified Customer

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Fakhri Manghi Irvine, CA

We had an emergency 7 days ago. We had water leak and we turned it off. I put a request and AHS has not any plumber to send. I called several times and no solution. I canceled my request.

4 years ago

Reply from American Home Shield

Hi Fakhri. Thank you for letting us know about the service experience regarding your plumbing issue. I am sorry that we did not meet your expectations. I would be happy to speak with you to address this matter further.

Dec. 31st, 2021

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Verified Customer

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Margaret Christman Orlando, FL

When I called with a problem, they have responded and gotten the job within a short period of time.

4 years ago

Reply from American Home Shield

Hi Margaret. Thank you for the positive review. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 31st, 2021

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Verified Customer

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Roy Bakersfield, CA

They have been very prompt, in getting service personnel to take care of your problem.

4 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Drew Laughlin Omaha, NE

Called this weekend and was supposed to get a follow up and never did. Not even assigned a company to do the service needed. The person on the phone was not helpful.

4 years ago

Reply from American Home Shield

Hi Drew. Thank you for letting us know you did not receive the help you needed when calling. I would be happy to follow up with you to address this matter further.

Dec. 31st, 2021

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Verified Customer

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nancy quiaoit Galt, CA

Customer service was excellent, no hassles, the company did exactly what they promised.

4 years ago

Reply from American Home Shield

Hi Nancy. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 21st, 2021

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Verified Customer

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Terry Galassini Wimberley, TX

I have only used the service once and the contractor provided never returned my calls and I was unable to contact anyone at American Home Shield because their number was out of service.

4 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about the delay in service to have the issue repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Brett Cagley Mira Loma, CA

Very professional and efficient. Contractors are also very professional and efficient.

4 years ago

Reply from American Home Shield

Hi Brett,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Edgar Lakin Topeka, KS

All my experiences with AHS have been top notch. Fast replies and professional service.

4 years ago

Reply from American Home Shield

Hi Edgar. We are so excited to read you review. It makes us so happy to know how pleased you are with AHS. We look forward to providing you with great service experiences again in the future and thank you for trusting us to be your home warranty company.

Dec. 21st, 2021

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Verified Customer

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Glenn Myers De Forest, WI

Very difficult to understand Customer service people, took 17 calls and 2 months to get money for a new waterheater. Still trying to get my refrigerator replaced.

4 years ago

Reply from American Home Shield

Hi Glenn,
I hate to hear about the delay in service to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Leonard Clay Chicago, IL

Quick service by reliable and knowledgeable service technicians who are professional and courteous

4 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Tamara Lee Kerr Eureka, CA

Fast, prompt response when my circuit breaker went out. Service within a couple of hours.

4 years ago

Reply from American Home Shield

Hi Tamara. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Please continue to let us know how we are doing.

Dec. 21st, 2021

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Verified Customer

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Letetia Kimpson Charlotte, NC

They have sent people out to fix the oven, stove, and do a check of the HVAC system

4 years ago

Reply from American Home Shield

Hi Letetia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Thomas Jensby Grayslake, IL

I callled they set up the repair and a factory tech came and fixed my problem in minutes

4 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Marjorie Turnbull Haughton, LA

The technician was friendly and knowledgeable. He pinpointed the problem right away.

4 years ago

Reply from American Home Shield

Hi Marjorie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Joyce Smart Fresno, CA

They always make of point of making sure my request for help is meant immediately

4 years ago

Reply from American Home Shield

Hi Joyce,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 21st, 2021

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Verified Customer

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Malinda B Armstrong Chestertown, MD

The scheduling is challenging. The parts have been delivered for the repair to my washing machine. The repair person is not coming back until Jan 7.

4 years ago

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Verified Customer

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Javad Sabokpey Monterey Park, CA

My experience with AHS so far has been fantastic and yet to requires a repair request. Will rate again happily. Thank,

4 years ago

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Verified Customer

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Gary anderson Chesapeake, VA

Associate very friendly knowledgeable about the services. Very pleasant to deal with!

4 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Mike Giglio Scottsdale, AZ

Straight forward process to process claims and obtain a qualified contractor to correct the issue.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you for your positive feedback. We are so happy to know that you are pleased with the service you are receiving. We want you to know you can always count on AHS when you need us.

Dec. 15th, 2021

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Verified Customer

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Marlene Illes Menifee, CA

Customer service is great and quick to respond. But the service technician they use are not

4 years ago

Reply from American Home Shield

Hi Marlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Nicolas West Grove, PA

Response time to respond to home issue. Professional contractor that completed and repaired issue.

4 years ago

Reply from American Home Shield

Hi Nicolas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Jeff Cutlip Dayton, OH

Very organized with keeping me informed before and after the plumber fixed the issue in my home.

4 years ago

Reply from American Home Shield

Hi Jeff. Thank you so much for taking time to let us know about your experience with the plumbing issue. We love to take the hassle and worry out of unexpected home repairs. We are very glad to know that the problem was resolved to your satisfaction.

Dec. 15th, 2021

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Verified Customer

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Dineen Sutton Long Beach, CA

I have consistently received poor service from of their contracted vendors and it's a way that I feel the contracted company has made easy money all while not repairing or adequately servicing me.

4 years ago

Reply from American Home Shield

Hi Dineen,
I hate to hear about your lack of service regarding your most recent experience to have the washer repaired. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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J.J. Curtsinger Hondo, TX

AHS is always ready to address problems, and always provides outstanding professionals.

4 years ago

Reply from American Home Shield

Hi J.J.,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Robert Behr Oak Island, NC

Service rep was on time and resolved issue immediately. Very professional and courteous.

4 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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stephen turek Rockwall, TX

Had good experience with the company. Got us in touch with good companies to do repairs!

4 years ago

Reply from American Home Shield

Hi Stephen. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting your repair needs met. Please continue to let us know how we are doing.

Dec. 15th, 2021

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Verified Customer

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c. jackson Carson, CA

Need to hire better contractors. Sometimes the technicians doesn't seem equipped at their jobs, especially plumbers.

4 years ago

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Verified Customer

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Michelle Millet Colorado Springs, CO

Work not done properly, contractor has a history of complaints and will not respond to my communication to come back out. Another repair has been in for approval for two weeks and nothing. No support at all from AHS.

4 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know that your service issues have not been resolved. I would be happy to speak with you to address this matter further.

Dec. 16th, 2021

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Verified Customer

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Don Decatur, AR

Want told about the fine print on salt pools. Charged $100 deductible and then claim not covered. Other services covered and no hassle.

4 years ago

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Verified Customer

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Phyllis B Jackson Jonesboro, GA

Contractors and excellent but the customer service with AHS is poor and the cost goes up EVERY YEAR!!

4 years ago

American Home Shield Reviews