American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Durga Mohan Kothapalli Suwanee, GA

Calls were well received and immediate action was taken to help with my Oven repair

3 years ago

Reply from American Home Shield

Hi Durga. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you with your oven.

Jan. 18th, 2022

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Verified Customer

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Catherine Spencer Colorado Springs, CO

My furnace went out over New Year's weekend. American Home shield took care of me.

3 years ago

Reply from American Home Shield

Hi Catherine. This is so great to hear. We really appreciate you taking time to let us know that the problem with your furnace was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 18th, 2022

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Verified Customer

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Kathy Brau Argyle, TX

Been happy with response time and getting someone out to fix whatever it is that is not working.

3 years ago

Reply from American Home Shield

Hi Kathy. Thank you for the positive feedback. We understand the importance of providing our members with prompt, quality service. Thank you for taking time to let us know we have been able to do that for you.

Jan. 18th, 2022

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Verified Customer

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Martin Bustos Ford Round Rock, TX

The 2 times I have a service call the technicians were knowledgeable and helpful.

3 years ago

Reply from American Home Shield

Hi Martin. Thank you for letting us know that you did receive the help you needed. We are very happy to know you have been pleased with service you received so far and we look forward to providing you great service experiences in the future as well.

Jan. 12th, 2022

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Verified Customer

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Betty Happel College Place, WA

Can't get service because they say I have an outstanding balance. I have called 3 times and each time I was assured the matter would be corrected. I just tried again to get a service request and got the same message!!!!

3 years ago

Reply from American Home Shield

Hi Betty. Thank you for bringing this matter to our attention. I am sorry to hear that you have not been able to request service. I would be happy to look into the billing issue and follow up with you.

Jan. 12th, 2022

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Verified Customer

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Cathy Crist Covington, KY

The service came out and said that someone would call me and send me a check for a new one in place of that someone called and said nothing could be done. In my opinion it was misrepresented.

3 years ago

Reply from American Home Shield

Hi Cathy. Thank you for your feedback. I am sorry to hear you feel there was a misrepresentation of coverage. I would be happy to look into the issue regarding your washer and follow up with you.

Jan. 12th, 2022

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Verified Customer

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Grant Bulverde, TX

Good service. Easy to contact. We were able to follow up with the service person easily

3 years ago

Reply from American Home Shield

Hi Grant. Thank you for letting us know about your positive experiences. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

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Verified Customer

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Antone Smith Rockford, IL

It is satisfactory but insures items I don't have and will not insure items like refrigerator without cost increase.

3 years ago

Reply from American Home Shield

Hi Antone,
We appreciate your feedback about AHS and the coverage we provide!

Jan. 21st, 2022

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Verified Customer

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Matthew Midland, TX

Never had a problem with AHS. I like that I can do most of my stuff via web and text.

3 years ago

Reply from American Home Shield

Hi Matthew. Thank you for the positive review. It's great to hear you have not had any problems with getting your repair needs met. We can't wait to provide you with great service again.

Jan. 12th, 2022

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Verified Customer

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Charles Brotherson North Las Vegas, NV

It is nice to have a company fix your appliances. The problem is, local companies come out and usually take 2 weeks to get your appliance repaired.

3 years ago

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Verified Customer

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Barbara Randall-Smith Indianapolis, IN

Fast and Reliable service. Great customer service and quality technician referrals.

3 years ago

Reply from American Home Shield

Hi Barbara. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we have been able to do that for you. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Roxie White Irmo, SC

Handled in a professional manner! On time! They couldn't find anything wrong but checked it throughly.

3 years ago

Reply from American Home Shield

Hi Roxie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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Keith Ellis Layton, UT

Company that was sent out recommend replacing water heater because it was to old to repair AHS decision was to not replace it

3 years ago

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Verified Customer

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Deborah Balland Wilmington, DE

Refrigerstor brokeb since october sent technicisn 4 times. Finsll in Dec hit reimbursed to buy new one After 3 tomes. Comr on its time to replace Holidays without fridge

3 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for bringing this ongoing delay to our attenntion. I would be glad to assist with reaching a resolution for your malfunctioned refrigerator.

Jan. 14th, 2022

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Verified Customer

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Patricia Pennant Woodbridge, VA

Generally okay; however, plans have been getting increasingly more expensive. When I first joined, my plan was $35. Now it's $75

3 years ago

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Verified Customer

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Cheryl Cushing-Oman Norfolk, VA

Responded quickly to a request for service and kept me informed and updated every step of the way.

3 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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Yolanda Anthony American Canyon, CA

Great service. I always have a good response from the team at American Home Shield.

3 years ago

Reply from American Home Shield

Hi Yolanda,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Robert McCarty Austin, TX

Very responsive. Only a 4 because I needed to speak with a representative but there is no pathway for that.

3 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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Karen King Hillsdale, NJ

I have had 3 things go wrong in my home since I got AHS in September 2021 and they fixed every one.

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know about your experience. We are so happy to know that all of your service issues were taken care of to your satisfaction. We look forward to taking care of your future repair needs as well.

Jan. 12th, 2022

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Verified Customer

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David Thomas Hope Mills, NC

Won't cover freon cost. Won't do a leak test. Extra charges for every call. It's a scam when it leaks out again. Won't ever recommend this company to our property management clients

3 years ago

Reply from American Home Shield

Hi David. Thank you for your feedback regarding your service experience. I am sorry to hear that you are not happy with your warranty coverage. I would be happy to speak with you to discuss your concerns further.

Jan. 13th, 2022

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Verified Customer

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Michael A. Lefort Shawnee Mission, KS

They are prompt and professional, showing up as scheduled and working diligently.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Mary Venerable Perris, CA

Satisfied with service event after several delays in obtaining service with heating problems.

3 years ago

Reply from American Home Shield

Hi Mary. Thank you for taking time to let us know that you were satisfied with the repair for your heating system. We appreciate your patience and look forward to taking care of your next repair need as well.

Jan. 12th, 2022

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Verified Customer

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Dan Charlotte, NC

Didn't cover the entire hvac system. Specifically they refused to cover the exhaust which is needed to make the hvac work..

3 years ago

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Verified Customer

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Carmen Crocker East Wenatchee, WA

Always prompt always qualified companies sent out easy to put in a claim very reliable

3 years ago

Reply from American Home Shield

Hi Carmen. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 5th, 2022

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Verified Customer

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Rosetta Bass Apple Valley, CA

I was very pleased with the service and also the serviceman was on time and very polite.

3 years ago

Reply from American Home Shield

Hi Rosetta,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Rick Medina, OH

Contractors have been great. Knew how to fix the problem, and moved accordingly

3 years ago

Reply from American Home Shield

Hi Rick. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jan. 5th, 2022

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Verified Customer

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Reginald O Riggs Cedar Hill, TX

Service was quick and technician was courteous, professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Reginald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Jennifer Lynn Money Owasso, OK

I still have a service order out and no one has called to come fit the issue. You over charged me and im Still waiting on my refund. I have called everyday and still have a broken refrigerator

3 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about the delay in service that has been experienced to have your refrigerator repaired. I would be glad to speak with you to reach a resolution.

Jan. 6th, 2022

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Verified Customer

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Michelle L Ceretti Rapid City, SD

they are awesome, always helpful with any issues I have, very thankful for them.

3 years ago

Reply from American Home Shield

Hi Michelle,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2022

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Verified Customer

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Larry Gajeske Fredericksburg, TX

Very responsive in getting the appropriate service company to address my problem.

3 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Beverly Massie Waynesville, NC

Was having problems with the microwave. Spoke to a knowledgeable person who immediately helped me.

3 years ago

Reply from American Home Shield

Hi Beverly. Thank you for the 5 star review. We are so glad to know that you received the help you needed. We look forward to providing your with great service again in the future.

Jan. 5th, 2022

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Verified Customer

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Jones David D. MD Oviedo, FL

So far easy. I have not had to file any claims. But maintenance as part of my plan was excellent.

3 years ago

Reply from American Home Shield

Hi Jones. Thank you taking time to let us know about your experience with AHS. We are glad to know that you were able to use the maintenance coverage offered and we look forward to providing you with great service when you need us again in the future.

Dec. 31st, 2021

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Verified Customer

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William Lopez Tucson, AZ

Easy to handle problems customer service is really good they try to help u in any way possible

3 years ago

Reply from American Home Shield

Hi William. Thank you so much for your feedback and letting us know you were able to get the help you needed. We understand how important it is to provide you with service you can count on. Thank you for being a valued member of AHS.

Dec. 31st, 2021

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Verified Customer

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Donald Schulte Sacramento, CA

Always there whenever you need help. Never regretted signing up for your service.

3 years ago

Reply from American Home Shield

Hi Donald. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 31st, 2021

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Verified Customer

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Jody Kay Denning Saint Augustine, FL

They made an appointment for me sooner than I expected. The service was finished quickly.

3 years ago

Reply from American Home Shield

Hi Jody,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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Edna Easterwood Indio, CA

My most recent (2) two experiences were resolved in a positive manner to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Edna. Thank you for taking time to let us know the issues were resolved to your satisfaction. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Dec. 31st, 2021

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Verified Customer

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Shirley Kansas City, MO

very professional customer agents and provide quality service through companies they use

3 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your experiences with AHS. We strive to provide efficient and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 31st, 2021

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Verified Customer

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Fernando Matthews Chicago, IL

They take care of the customers. Sometimes a little slow, but they get it right.

3 years ago

Reply from American Home Shield

Hi Fernando. Thank you for letting us know about your experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service and we do appreciate your patience when some service may take longer than others.

Dec. 31st, 2021

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Verified Customer

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Roy Bakersfield, CA

They have been very prompt, in getting service personnel to take care of your problem.

3 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Fakhri Manghi Irvine, CA

We had an emergency 7 days ago. We had water leak and we turned it off. I put a request and AHS has not any plumber to send. I called several times and no solution. I canceled my request.

3 years ago

Reply from American Home Shield

Hi Fakhri. Thank you for letting us know about the service experience regarding your plumbing issue. I am sorry that we did not meet your expectations. I would be happy to speak with you to address this matter further.

Dec. 31st, 2021

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Verified Customer

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Margaret Christman Orlando, FL

When I called with a problem, they have responded and gotten the job within a short period of time.

3 years ago

Reply from American Home Shield

Hi Margaret. Thank you for the positive review. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 31st, 2021

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Verified Customer

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Drew Laughlin Omaha, NE

Called this weekend and was supposed to get a follow up and never did. Not even assigned a company to do the service needed. The person on the phone was not helpful.

3 years ago

Reply from American Home Shield

Hi Drew. Thank you for letting us know you did not receive the help you needed when calling. I would be happy to follow up with you to address this matter further.

Dec. 31st, 2021

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Verified Customer

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Glenn Myers De Forest, WI

Very difficult to understand Customer service people, took 17 calls and 2 months to get money for a new waterheater. Still trying to get my refrigerator replaced.

3 years ago

Reply from American Home Shield

Hi Glenn,
I hate to hear about the delay in service to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Tamara Lee Kerr Eureka, CA

Fast, prompt response when my circuit breaker went out. Service within a couple of hours.

3 years ago

Reply from American Home Shield

Hi Tamara. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Please continue to let us know how we are doing.

Dec. 21st, 2021

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Verified Customer

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nancy quiaoit Galt, CA

Customer service was excellent, no hassles, the company did exactly what they promised.

3 years ago

Reply from American Home Shield

Hi Nancy. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 21st, 2021

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Verified Customer

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Terry Galassini Wimberley, TX

I have only used the service once and the contractor provided never returned my calls and I was unable to contact anyone at American Home Shield because their number was out of service.

3 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about the delay in service to have the issue repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Edgar Lakin Topeka, KS

All my experiences with AHS have been top notch. Fast replies and professional service.

3 years ago

Reply from American Home Shield

Hi Edgar. We are so excited to read you review. It makes us so happy to know how pleased you are with AHS. We look forward to providing you with great service experiences again in the future and thank you for trusting us to be your home warranty company.

Dec. 21st, 2021

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Verified Customer

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Leonard Clay Chicago, IL

Quick service by reliable and knowledgeable service technicians who are professional and courteous

3 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Brett Cagley Mira Loma, CA

Very professional and efficient. Contractors are also very professional and efficient.

3 years ago

Reply from American Home Shield

Hi Brett,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Marjorie Turnbull Haughton, LA

The technician was friendly and knowledgeable. He pinpointed the problem right away.

3 years ago

Reply from American Home Shield

Hi Marjorie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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