American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Bill Westers Rockford, MI

Hidden, unexpected fees for "modifications" that were not covered or clearly explained in the contract. Extremely poor customer service. Slow to respond - must follow up with them yourself.

4 years ago

Reply from American Home Shield

Hi Bill,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Rebecca J Prairie Terre Haute, IN

They have been great getting repair people out to do my repairs in a timely manner

4 years ago

Reply from American Home Shield

Hi Rebecca,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Aliver Trevino Rio Grande City, TX

Cuz there the best and very Professional and take care of business right off the back

4 years ago

Reply from American Home Shield

Hi Aliver. We are so excited to read about your experience. It makes us very happy to know how pleased you are with AHS. It is our goal to provide you with this same level of service each time you need to use your warranty.

Mar. 4th, 2022

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Verified Customer

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Marcene Merlot Kalispell, MT

This company is easy to do business with. I feel like they are in business to help me.

4 years ago

Reply from American Home Shield

Hi Marcene. Thank you so much for letting us know about your positive experience. We are here to take the hassle and worry out of unexpected home repairs. We want you to always know you can count on AHS as your home warranty company.

Mar. 4th, 2022

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Verified Customer

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Rosalie Black Folsom, CA

They were very responsive, and sent out a qualified repair person to fix my heater

4 years ago

Reply from American Home Shield

Hi Rosalie. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 4th, 2022

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Verified Customer

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Giovanni Gonzalez Sun Prairie, WI

Customer service and communication was clear and attentive. Service was excellent and timely.

4 years ago

Reply from American Home Shield

Hi Giovanni. It is so wonderful to hear about your experience. We can't wait to provide you with great service for your next repair need as well. Thank you for choosing AHS.

Mar. 4th, 2022

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Verified Customer

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Leana Burge Sparks, NV

It was easy to get in touch with your company and you addressed my needs quickly and effeciently.

4 years ago

Reply from American Home Shield

Hi Leana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Charles mason New Bern, NC

Each time I had a problem in my home. American home shield was there in a timely manner

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Jonathan K Concord, NC

Timely and efficient. They would call and keep me updated on repairs and orders

4 years ago

Reply from American Home Shield

Hi JOnathan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Pat Anjola Keno, OR

They were prompt in authorizing and setting up an appointment with the repair company.

4 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Jess Lira Enterprise, AL

Always get great service from call center and easy to use website for work order

4 years ago

Reply from American Home Shield

Hi Jess. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 4th, 2022

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Verified Customer

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linda l jacoby Indianapolis, IN

always gets me a company to fix whatever i have a problem and fast. it is worth it.

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Ronald Round Rock, TX

They cover what they say they will and are able to schedule repairs in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Jennifer Pangilinan Las Vegas, NV

Not good! We had a bad experience last year. People on the phone were rude and took almost a week before our AC got fixed and it was summer time. No considerations at all!

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Lora Riley Anderson, IN

Only one unresolved issue. For the most part, very easy to work with. They respond quickly to my needs

4 years ago

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Verified Customer

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Shirley ford Blytheville, AR

There service is very good and they always on time when something break on one of your appliances

4 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Van Samo Corpus Christi, TX

I've saved money on several occasions when something broke. It helps to have a single point of contact for service.

4 years ago

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Verified Customer

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Laurelle Danton Edgewood, NM

Have not been reimbursed for installation of my stove and the stove does not have features my original stove had!

4 years ago

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Verified Customer

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Cheryl rospert Cincinnati, OH

It's difficult to get anything done as a "priority" or emergency. Also impossible to get reimbursed for any out of pocket costs wrongly charged by contractors. Difficult to understand the csr.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Jessica Cisson Easley, SC

Biggest waste of money. They do not honor what it states in their contract. Would not recommend them to anyone and have told everyone I know including my realtor about the horrible service

4 years ago

Reply from American Home Shield

Hi Jessica. Thank you for bringing your concerns to our attention. I am very sorry to hear that you are not pleased with the coverage we provide. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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Ruby Bryson Franklinton, NC

Very please with service. The service company worked with the problem until the issue was resolved.

4 years ago

Reply from American Home Shield

Hi Ruby. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 24th, 2022

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Verified Customer

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Doug Wheeler Katy, TX

I have had good experiences in the past but my most recent has not been good. Plumber out twice and still no resolution.

4 years ago

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Verified Customer

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CHARLES NORMAN MCLEOD Richmond, TX

Very prompt, competent, and courteous staff helping us solve our problem with our dishwasher

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2022

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Verified Customer

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Bill Moore Pleasanton, CA

Everything went well and smoothly and the service technicians were great, cordial and professional

4 years ago

Reply from American Home Shield

Hi Bill. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service again. Thank you for trusting AHS.

Feb. 23rd, 2022

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Verified Customer

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Gail Rasmussen Mulberry, FL

They have resolved the few issues we have had very quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Beverly Buker Reno, NV

They are prompt and efficient in handling all claims! I have never had a claim denied!

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Eunice Bright North Charleston, SC

Scheduling service was fast and easy. The technician was knowledgeable and my issue was resolved.

4 years ago

Reply from American Home Shield

Hi Eunice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

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Verified Customer

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Susan Fowler Minneapolis, MN

I am waiting for a 3rd repair on my microwave. It is Feb 10 and my microwave has only worked for 5 days since the initial call on Dec 26.

4 years ago

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Verified Customer

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Brian Noblitt Greenville, SC

It has been horrible. AHS installed something during the home purchase incorrect and now that it is my contract as buyer they say it is incorrect and not covered. Makes no sense at all.

4 years ago

Reply from American Home Shield

Hi Brian,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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chris scudder Naples, FL

problem its in best interest of repair co. to have your claim denied so they can then repair at full rate and mark up parts

4 years ago

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Verified Customer

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Nikki Miller Birmingham, AL

They've responded quickly and effectively in providing plumbing and appliance repair in our home.

4 years ago

Reply from American Home Shield

Hi Nikki. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

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Verified Customer

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Dewayne Hicks Bessemer, AL

The only thing I don't like is that I have certain plumbing problems but they are not covered even though they say they fix plumbing problems

4 years ago

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Verified Customer

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Walter Miller Winder, GA

The service tech was very knowledgeable and took care of our problem in short period of time.

4 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2022

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Verified Customer

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John Poulson Manhattan, KS

Great service. The AHS representative listen to my problems and immediately took care of it.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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James Caviness Royse City, TX

We have needed their services on a couple of occasions and they responded immediately.

4 years ago

Reply from American Home Shield

Hi James,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 17th, 2022

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Verified Customer

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Lotte L Rothchild-Rozelle Albuquerque, NM

great service and had someone out the same day, to fix our problem. Thank you somuch

4 years ago

Reply from American Home Shield

Hi Lotte,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Stephanie Zito Florence, AZ

They have taken good care of me and even replaced my washing machine and refrigerator.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Sheila A Blaze Zion, IL

My Range stop working in my kitchen. American Home Shield sent a contractor out for repair ASAP.

4 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Vicki Booker Middletown, OH

They were on time. They were very knowledgeable and experienced. Pleased with the work.

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for taking time to write a review. We love reading out your positive experience. We can't wait to provide you with this same level of service for your next repair need as well.

Feb. 18th, 2022

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Verified Customer

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Howard Kwasniewski

American Home Shield wanted be to pay $4,000 do they can repair a 40 year old system. I tried to tell them I could buy a new system for $4000. Instead I asked for cash and they gave me $900. I cancelled my policy.

4 years ago Edited July 31, 2024

Reply from American Home Shield

Hi Howard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Joe Wooten Minooka, IL

Excellent service, fast responses, the biggest problem is the offshore phone bank. Get Americans

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Cheri Gahring Palmyra, PA

Most every claim I had wasn't covered. Once a contractor was working on my freezer, he left before he was done & never came back.

4 years ago

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Verified Customer

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Scott Nagel Clancy, MT

I have been a member for over 5 years, and am happy for the coverage they provide.

4 years ago

Reply from American Home Shield

Hi Scott,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Victor Bove Essex, MA

Clothes Dryer would not heat up. Repair man showed up with a part and fixed it immediately.

4 years ago

Reply from American Home Shield

Hi Victor. It is so wonderful to read your review. We know how important it is to provide you with prompt and reliable service. We look forward to providing you with this same level of service again in the future.

Feb. 16th, 2022

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Verified Customer

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Lori Amsler-Pitkin Lewisville, TX

Professional, prompt and went above the call of duty to explain and prevent any future issyes

4 years ago

Reply from American Home Shield

Hi Lori. Thank you for the positive feedback. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS as your warranty company.

Feb. 16th, 2022

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Verified Customer

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Hatchel McKinney, TX

Everything went quick and perfect, the repairman was informative, clean and professional.

4 years ago

Reply from American Home Shield

Hi Hatchel. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 10th, 2022

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Verified Customer

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Michael Mealey Port Saint Lucie, FL

Never have a problem scheduling for a problem. Contractor contacts within one day.

4 years ago

Reply from American Home Shield

Hi Michael. It is really wonderful to hear that you got a response so quickly. it is our goal to take the hassle out of your home repair needs. Thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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Kayne Kelly Cranberry Twp, PA

I've always had prompt and quality service when I've filed a home warranty claim!

4 years ago

Reply from American Home Shield

Hi Kayne. hank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 10th, 2022

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Verified Customer

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John H Plaster Barstow, CA

First repairman lied about being here and the second told me what the issue was and I had call the company 2 weeks later, only to find out that they closed the file regarding my appliance.

4 years ago

Reply from American Home Shield

Hi John. Thank your for taking time to let us know about your recent service experience. I am sorry to hear the issue with your appliance has not been resolved I would be happy to follow up to discuss this matter further.

Feb. 3rd, 2022

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Verified Customer

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Alvonia Huntley Jonesboro, GA

Excellent and honest company that makes life easier when it comes to big repairs.

4 years ago

Reply from American Home Shield

Hi Alvonia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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