American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Tracy Flynn Thousand Palms, CA

I have used AHS for refrigerator, air conditioner and plumbing repairs. So far, the experiences have been positive.

3 years ago

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Verified Customer

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B A Jones Katy, TX

Have only used for one claim. The technician was out the next day and I was very impressed with the results.

3 years ago

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Verified Customer

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Christina Cartagena Dallas, TX

They were professional, friendly, knowledgeable and honest with their assessment of my issue.

3 years ago

Reply from American Home Shield

Hi Christina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Valerie Henderson, NV

Great customer service representative. Answered all my questions and was very professional.

3 years ago

Reply from American Home Shield

Hi Valerie. Thank you for letting us know you got your questions answered and were pleased with the service you received. We know how important it is to provide service that you can count on. Thank you for trusting AHS.

Oct. 26th, 2021

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Verified Customer

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Robertgustin Amelia, OH

Bad one I hope with the bill and photos it will turn out right trust your customer they are not all bad people sometime your. Outside contractors are getting you

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for taking time to write a review. I am sorry to hear that your service need was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Oct. 26th, 2021

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Verified Customer

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Andrea Mitchell Shreveport, LA

I've used them since purchasing my home. Unsure if pricing is competitive at this time but service needs were met.

3 years ago

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Verified Customer

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LORI GRIFFIN Jasper, GA

Any time we have had to request someone come out they're always very nice and informative.

3 years ago

Reply from American Home Shield

Hi Lori. We appreciate your time in reviewing your experience . It's really good to hear that you have been pleased with the service you have received. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Oct. 26th, 2021

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Verified Customer

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Christine A LeBlanc Valencia, CA

your vendors are of the lowest qualilty with poor BBB ratings and horrible yelp reviews inadditiona to being fraudulent in the diagnoses which is mkost likley what they are told to do by AHS.

3 years ago

Reply from American Home Shield

Hi Christine. Thank you for your feeback. I regret to hear that you have not been pleased with vendors or the service you have received from your warranty. I would be happy to speak with you to address any unresolved issue.

Oct. 28th, 2021

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Verified Customer

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susan mckay Philadelphia, PA

they were very nice on the phone took my claim and assigned a contractor right away

3 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Diane James Hyattsville, MD

Each time a technician has come out to repair something the work was done in a professional manner.

3 years ago

Reply from American Home Shield

Hi Diane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Michael Gregory Macon, GA

It was good but l didn't know they wouldn't paid for the labor on putting in the water heater.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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India Johns Rockville, MD

I was not pleased with the original contractor and they placed me with another that was better.

3 years ago

Reply from American Home Shield

Hi India. Thank you for your feedback. It is good to know you were much happier with the second contractor. We understand how important it is to provie you with service you can trust. We look forward toproviding you with an even better experience in the future.

Oct. 26th, 2021

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Verified Customer

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Jeanne Bolen Galena, OH

Our first experience was rather good. The second has been very frustrating. we have a no response contractor assigned andwe cannot get anyone to assign a new contractor.

3 years ago

Reply from American Home Shield

Hi Jeanne. Thank you for bringing this matter to our attention. I am sorry to hear that the vendor has been unresponsive. I would happy to speak with you to see how I may assist with resolving this issue.

Oct. 27th, 2021

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Verified Customer

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Brandolyn Scott Irmo, SC

Immediate response and service.Courteous customer service representatives. Great companies/repair services

3 years ago

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Verified Customer

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Nick Santa Ana, CA

The contractors American Home Shield used were unprofessional, incompetent, and liars. When they couldn't fix the issue, they just lied on the report saying nothi8ng wrong with the item and closed the case.

3 years ago

Reply from American Home Shield

Hi Nick. Thank you for your feedback. I do hate to hear that you were not pleased with the service that you received. I would be happy to speak with you regarding any unresolved issue.

Oct. 27th, 2021

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Verified Customer

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Julie Portland, TX

My AC went out the beginning of September. It still isn't fixed. They are giving me the run around because they know it needs to be replaced and they don't want to do that.

3 years ago

Reply from American Home Shield

Hi Julie. Thank you for letting us know your concerns about getting your air fixed. I would be happy to speak with you and look into this matter further.

Oct. 27th, 2021

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Verified Customer

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Tanya Eley Philadelphia, PA

Very Courteous, looking forward to Their House call to repair my Washer and Dryer.

3 years ago

Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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John McCullough Canonsburg, PA

We have had some great service from some contractors. However, we are still waiting for money that should have been reimbursed to us from months ago.

3 years ago

Reply from American Home Shield

Hi John. Thank you letting us know that you are still waiting on a reimbursement. I would be more than happy to speak with you to assist with resolving this issue.

Oct. 20th, 2021

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Verified Customer

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KAREN BETH DEBOER Leesburg, FL

They are quick about letting you know what company will be calling you to set an appointment.

3 years ago

Reply from American Home Shield

Hi Karen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Ellen Kwader-Murphy Vail, AZ

Other than long waits to connect to a real person, very, very good experiences!!!! :)

3 years ago

Reply from American Home Shield

Hi Ellen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Ruben R Puente Round Lake, IL

It's great but one of my fixes is going on 2 months waiting for parts I don't know how much longer I can wait

3 years ago

Reply from American Home Shield

Hi Ruben. Thank you for letting us know that you have an issue that has been going on for 2 months. I would be happy to speak with you and assist with a resolution.

Oct. 25th, 2021

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Verified Customer

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Richard Stuart Thousand Oaks, CA

Easy to sign up online technician showed up on time and was Courteous and knowledgeable

3 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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John Dixon Vienna, VA

Very happy. I've only utilized the service 1 time and was very happy with the results.

3 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Ben Dupree Atlanta, GA

They always do the right thing. They replaced our ovens rather than use an after market part.

3 years ago

Reply from American Home Shield

Hi Ben. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experience, and we look forward to providing you with a great experience for your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Colleen Kehres Lincoln Park, MI

Prompt service, quality repairs and satisfactory resolution each time. Great value for the service!

3 years ago

Reply from American Home Shield

Hi Colleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Christopher Dillon Wichita, KS

I'm very happy with them. They have always responded quickly and they are good to deal with.

3 years ago

Reply from American Home Shield

HI Christopher,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Kathleen M Fox Racine, WI

I am happy with AHS customer service. However, A&E Appliance Repair gets a less than satisfactory rating.

3 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for letting us know you are happy with AHS. I am sorry to hear that there have been some problems with A&E. We are here to address your concerns. I would be happy to speak with you to address any unresolved issue.

Oct. 25th, 2021

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Verified Customer

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Pamela Tondreau Rancho Mirage, CA

I tried by multiple emails and texts to cancel a garage repair service because the repairman told me he was not qualified to fix the electric problem and there was NO RESPONSE. I WANT A REFUND OF THE 75 I was charged.

3 years ago

Reply from American Home Shield

Hi Pamela. Thank you for letting us know you were not able to cancel your service request. I would be happy to speak with you regarding this issue and assist with your refund as well.

Oct. 20th, 2021

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Verified Customer

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Michael Johnson Murrieta, CA

I thought I wasn't supposed to.pay out of pocket to the vendor that shows up. My last service request, they charged me $100 for labor.

3 years ago

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Verified Customer

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Randy Romero Winterset, IA

Good service but a little slow sometimes. Could be because I live in such a small town.

3 years ago

Reply from American Home Shield

Hi Randy. Thank you for your feedback. We are very happy to hear that you have been satisfied with the service we provide. Please continue to let us know how we are doing. We look forward to providing you with a better experience for your next repair need.

Oct. 18th, 2021

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Verified Customer

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Taha M Husain Katy, TX

Quick response and professional was able to resolve the problem during their visit

3 years ago

Reply from American Home Shield

Hi Taha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Kyeisha Tucker Darby, PA

I won't recommend them ever again. The customer service is horrible. They fail to follow up and it's impossible to speak with a supervisor. They clearly don't value their customers.

3 years ago

Reply from American Home Shield

Hi Kyeisha. Thank you for expressing your concerns. We are here to assist you. I am very sorry to hear that your service issue was not resolved to your satisfaction. I would be happy to speak with you to address this matter further.

Oct. 21st, 2021

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Verified Customer

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Carlos C Teixeira Port Saint Lucie, FL

What a like the most about America Home Shield is that they are Very Quickly and professional

3 years ago

Reply from American Home Shield

Hi Carlos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Verified Customer

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Amber Bailey Lufkin, TX

Our warranty with AHS is reasonably priced, great deductible, fast service, and very reliable!

3 years ago

Reply from American Home Shield

Hi Amber,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Sonja Port Orchard, WA

Friendly staff and the technicians that they have sent to my home were excellent

3 years ago

Reply from American Home Shield

Hi Sonja,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Kaeron Johnson Missouri City, TX

It has been great. They are quick and efficient. Will always use them for home protection.

3 years ago

Reply from American Home Shield

Hi Kaeron. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with you. Thank you for taking time to let us know how we are doing.

Oct. 18th, 2021

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Verified Customer

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Natasha James

I have had several incompetent and rude encounters with service reps and even a supervisor refusing to get on the phone and a rep disconnecting the call and not documenting the encounter.

3 years ago

Reply from American Home Shield

Hi Natasha. Thank you for your feedback. I am very sorry to hear that you have not had a good experience. I would be happy to speak with you to address any unresolved issue.

Oct. 20th, 2021

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Verified Customer

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Karen m Buchholzer Lady Lake, FL

The only problem is a/c when it's out and 100 plus degrees and you gave to wait for days. I had to call another co. And it cost me over $200. 00

3 years ago

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Verified Customer

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Kenneth E Joyner Jr Harrisburg, NC

Had 2 issues that were taken care of in 2 days. Excellent service technicians, very professional

3 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Lisa Saint Augustine, FL

Good if you're repair is not urgent. Mostly they do stand by their repairs but if you need something repaired quickly not always possible.

3 years ago

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Verified Customer

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Mark L Binder Sarasota, FL

members for over 30 years! we have always had excellent service from AHS and contractors.

3 years ago

Reply from American Home Shield

Hi Mark,
Your patronage of 30 plus years is more than appreciated! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Marie Alice DuMabeiller Saginaw, MI

I am still waiting for my replacement refrigerator, as I have no info directly from AHS & my food is still spoiling.

3 years ago

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Verified Customer

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Lorraine Mathews Sun City, AZ

Service was very good . Product got here quickly. Was pleasantly surprised. Service was timely.

3 years ago

Reply from American Home Shield

Hi Lorraine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Walter rivera Kissimmee, FL

2 appliances fixed and running smooth,pretty efficient repair,just copay as cost

3 years ago

Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Allyson Janos Peachtree City, GA

Most of the time they are great. It more than pays for itself every year. We have kept it on our house for 17 years

3 years ago

Reply from American Home Shield

Hi Allyson,
Your patronage over the past 17 years is more than appreciated! I hope you continue to enjoy American Home Shield and the service we provide!

Oct. 19th, 2021

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Verified Customer

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Rebecca Loreto Charlotte, NC

Easy, was able to get a contracted tech to contact me asap and come out to schedules visit.

3 years ago

Reply from American Home Shield

Hi Rebecca,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Karen E Orum Hillsboro, OR

Every time I have made a claim they have come through with good service and resolution.

3 years ago

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Maria C Fort Lauderdale, FL

Very good, on time, well done. 4 days after my call, very professional, polite and quick

3 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Verified Customer

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Larry Bowers Pikesville, MD

Very fast and professional service. Serviceman explained everything thoroughly.

3 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 18th, 2021

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Verified Customer

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John McLaughlin Lady Lake, FL

Representatives are very cordial and helpful. Contractors have been vey responsive

3 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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