American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Letetia Kimpson Charlotte, NC

They have sent people out to fix the oven, stove, and do a check of the HVAC system

3 years ago

Reply from American Home Shield

Hi Letetia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Thomas Jensby Grayslake, IL

I callled they set up the repair and a factory tech came and fixed my problem in minutes

3 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Javad Sabokpey Monterey Park, CA

My experience with AHS so far has been fantastic and yet to requires a repair request. Will rate again happily. Thank,

3 years ago

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Verified Customer

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Marjorie Turnbull Haughton, LA

The technician was friendly and knowledgeable. He pinpointed the problem right away.

3 years ago

Reply from American Home Shield

Hi Marjorie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Gary anderson Chesapeake, VA

Associate very friendly knowledgeable about the services. Very pleasant to deal with!

3 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Malinda B Armstrong Chestertown, MD

The scheduling is challenging. The parts have been delivered for the repair to my washing machine. The repair person is not coming back until Jan 7.

3 years ago

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Verified Customer

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Nicolas West Grove, PA

Response time to respond to home issue. Professional contractor that completed and repaired issue.

4 years ago

Reply from American Home Shield

Hi Nicolas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Mike Giglio Scottsdale, AZ

Straight forward process to process claims and obtain a qualified contractor to correct the issue.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you for your positive feedback. We are so happy to know that you are pleased with the service you are receiving. We want you to know you can always count on AHS when you need us.

Dec. 15th, 2021

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Verified Customer

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Marlene Illes Menifee, CA

Customer service is great and quick to respond. But the service technician they use are not

4 years ago

Reply from American Home Shield

Hi Marlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Jeff Cutlip Dayton, OH

Very organized with keeping me informed before and after the plumber fixed the issue in my home.

4 years ago

Reply from American Home Shield

Hi Jeff. Thank you so much for taking time to let us know about your experience with the plumbing issue. We love to take the hassle and worry out of unexpected home repairs. We are very glad to know that the problem was resolved to your satisfaction.

Dec. 15th, 2021

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Verified Customer

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Robert Behr Oak Island, NC

Service rep was on time and resolved issue immediately. Very professional and courteous.

4 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Phyllis B Jackson Jonesboro, GA

Contractors and excellent but the customer service with AHS is poor and the cost goes up EVERY YEAR!!

4 years ago

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Verified Customer

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Michelle Millet Colorado Springs, CO

Work not done properly, contractor has a history of complaints and will not respond to my communication to come back out. Another repair has been in for approval for two weeks and nothing. No support at all from AHS.

4 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know that your service issues have not been resolved. I would be happy to speak with you to address this matter further.

Dec. 16th, 2021

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Verified Customer

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Robert Fordering Jr Jacksonville, FL

Excellent service Appointment was on time and service personnel were courteous

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 15th, 2021

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Verified Customer

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Roger Helm Mannford, OK

AHS quickly responded to my claim and their assigned service technician performed brilliantly!

4 years ago

Reply from American Home Shield

Hi Roger,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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c. jackson Carson, CA

Need to hire better contractors. Sometimes the technicians doesn't seem equipped at their jobs, especially plumbers.

4 years ago

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Verified Customer

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Dineen Sutton Long Beach, CA

I have consistently received poor service from of their contracted vendors and it's a way that I feel the contracted company has made easy money all while not repairing or adequately servicing me.

4 years ago

Reply from American Home Shield

Hi Dineen,
I hate to hear about your lack of service regarding your most recent experience to have the washer repaired. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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stephen turek Rockwall, TX

Had good experience with the company. Got us in touch with good companies to do repairs!

4 years ago

Reply from American Home Shield

Hi Stephen. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting your repair needs met. Please continue to let us know how we are doing.

Dec. 15th, 2021

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Verified Customer

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Don Decatur, AR

Want told about the fine print on salt pools. Charged $100 deductible and then claim not covered. Other services covered and no hassle.

4 years ago

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Verified Customer

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Connie Davis Gonzales, TX

Professional, and they got the contractor lined up the next day after a service request.

4 years ago

Reply from American Home Shield

Hi Connie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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J.J. Curtsinger Hondo, TX

AHS is always ready to address problems, and always provides outstanding professionals.

4 years ago

Reply from American Home Shield

Hi J.J.,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Teresa SPEAR Wichita, KS

scheduled heat inspeciton and got someone to come and check and they did a good job

4 years ago

Reply from American Home Shield

Hi Teresa. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Verified Customer

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Quintin Flemings Taylors, SC

I haven't had to use them yet but I like all the free recommendations that they give through emails

4 years ago

Reply from American Home Shield

Hi Quintin. Thank you for your positive feedback. We are happy to know that you are finding the email communications useful. We look forward to working with you in the future and providing you with great service.

Dec. 15th, 2021

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Verified Customer

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Mary Wright

Very nice and informative customer service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Denis Ray Looney Roanoke, VA

The service was great. Everyone was very helpful. I just didn't realize everything was $100 service call.

4 years ago

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Verified Customer

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Dan Payson, AZ

Good Fast and Efficient Service, as I have used them 2 times already within the past 11 months!

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

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Verified Customer

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Molly Krause Aurora, CO

My first 2 claim experiences were good, the people were nice and the process was easy

4 years ago

Reply from American Home Shield

Hi Molly,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Salvador Tena Fontana, CA

Timely scheduling of repair appointments and timely service by contracted repair companies

4 years ago

Reply from American Home Shield

Hi Salvador,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 8th, 2021

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Verified Customer

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Sandra Jackson Washington, DC

They went above and beyond in attempting find a contractor that could do the work. Fantastic.

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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Jose Menendez Broomfield, CO

Very satisfied customer they fixed the problem and covered as they had advertised and promised.

4 years ago

Reply from American Home Shield

Hi Jose. Thank you for letting us know about your positive experience. We are so delighted to hear that your problem was resolved to your satisfaction. Thank you for choosing AHS.

Dec. 8th, 2021

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Verified Customer

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Susan Schmidt Coupland, TX

Normally it would be a 5 but my monthly bill has increased by $20.00. It's almost getting to the point of being too expensive.

4 years ago

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Verified Customer

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B. English Levelland, TX

Efficient, the workers were hereat the time promised. Work was completed. Very happy

4 years ago

Reply from American Home Shield

Hello B. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 8th, 2021

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Verified Customer

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Brenda L Tomek Onalaska, TX

wonderful. Have great people.My service has been quick .Love american homeshield

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for taking time to let us know how pleased you have been with the service you have received. Please continue to let us know how we are doing and we love having you as our valued home warranty member as well.

Dec. 8th, 2021

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Verified Customer

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Victoria Smith Sparks, NV

The young man arrived on time, was very professional and clean; and efficient in his work.

4 years ago

Reply from American Home Shield

Hi Victoria. Thank you for your positive feedback. We understand the importance of providing our members with prompt and efficient service. We are so happy to hear that we met your expectations.

Dec. 8th, 2021

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Verified Customer

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Cheryl Nelson Katy, TX

Very quick with the service rep. Not so sure that the service rep was up to speed on what was wrong.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2021

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Verified Customer

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Diego anea Plano, TX

I have been dealing with the washer for a month, 4 visits and not fixed yet. I had spent more than $200 in taking clothes to laundry mat. The worst service . I need my washer to be fix or replace asap

4 years ago

Reply from American Home Shield

Hi Diego,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Brionne Folds Loganville, GA

The professionals were knowledgeable as well as resourceful in helping to fix my problem.

4 years ago

Reply from American Home Shield

Hi Brionne. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 29th, 2021

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Verified Customer

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Anthony Shilling Spokane, WA

Everything was timely response from AHS and the contractor were within 24 hours.

4 years ago

Reply from American Home Shield

Hi Anthony. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Dec. 1st, 2021

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Verified Customer

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NM Odenton, MD

Hot water heater is stated that it's covered in my policy with a service fee paid however the vendor charged me $700+and that I had to work around their vacation scheule

4 years ago

Reply from American Home Shield

Hi NM. Thank you for your feedback. We do hate to hear that you were not pleased with your service experience. I would be happy to look into this issue further and follow up with you.

Nov. 30th, 2021

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Verified Customer

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ARVINDKUMAR J KARIA Plano, TX

Very responsive professional service. Accommodated our request per our requirements

4 years ago

Reply from American Home Shield

Hi Arvindkumar. It is so wonderful that your repair need was taken care of to your satisfaction. We can't wait to provide you with excellent service for your next repair.

Dec. 1st, 2021

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Verified Customer

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John Fowler Houston, TX

My repairs were made in a timely manner. The repairman was prompt, polite, and thorough.

4 years ago

Reply from American Home Shield

Hi John. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 29th, 2021

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Verified Customer

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Jared Bloom Huntington Station, NY

AHS is reliable and goes above and beyond to solve the problem or replace the appliance.

4 years ago

Reply from American Home Shield

Hi Jared. Thank you for the 5 star review. We are so excited to read about your experience. It is our goal to provide you with service you can rely on. We are so happy that you are finding the value in being an AHS warranty member.

Nov. 29th, 2021

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Verified Customer

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Joan Acquistapace Santa Rosa, CA

Very professional. They identified the problem and repaired it in a timely manner

4 years ago

Reply from American Home Shield

Hi Joan. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 29th, 2021

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Verified Customer

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John Nice Muskogee, OK

AHS and its contractors have always been professional, caring and considerate people.

4 years ago

Reply from American Home Shield

Hi John. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Dec. 1st, 2021

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Verified Customer

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Andrea Phronebarger Fort Mill, SC

Requesting service was easy and the company that provided the service was excellent.

4 years ago

Reply from American Home Shield

Hi Andrea,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Linda Courtney Saint Charles, MO

We have had them several times and they were very fair and fix whatever it was or replaced it.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We are very happy that we have been able to take care of your repair needs. We want you to find the value in the coverage and service that we offer. Thank you for choosing AHS.

Nov. 29th, 2021

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Verified Customer

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Vickie Lynn Bobbitt Junction City, KS

Problem was resolved in a timely matter. Technician was knowledgeable, and answered any questions.

4 years ago

Reply from American Home Shield

Hi Vickie. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 1st, 2021

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Verified Customer

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Brenda S Landis Leechburg, PA

My experience was excellent. The response was prompt and the contractor did a great job!!

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 29th, 2021

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Verified Customer

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Shenai Powell Humble, TX

I really like having a contract with AHS, but I wish the timeframe for a service call wasn't so wide.

4 years ago

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Verified Customer

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Pamella Chavis Gibsonville, NC

HVAC replacement was prompt. Plumbing repair service quickly and professionally done.

4 years ago

Reply from American Home Shield

Hi Pamella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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