American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Michelle Millet Colorado Springs, CO

Work not done properly, contractor has a history of complaints and will not respond to my communication to come back out. Another repair has been in for approval for two weeks and nothing. No support at all from AHS.

4 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know that your service issues have not been resolved. I would be happy to speak with you to address this matter further.

Dec. 16th, 2021

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Verified Customer

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Don Decatur, AR

Want told about the fine print on salt pools. Charged $100 deductible and then claim not covered. Other services covered and no hassle.

4 years ago

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Verified Customer

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Dineen Sutton Long Beach, CA

I have consistently received poor service from of their contracted vendors and it's a way that I feel the contracted company has made easy money all while not repairing or adequately servicing me.

4 years ago

Reply from American Home Shield

Hi Dineen,
I hate to hear about your lack of service regarding your most recent experience to have the washer repaired. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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c. jackson Carson, CA

Need to hire better contractors. Sometimes the technicians doesn't seem equipped at their jobs, especially plumbers.

4 years ago

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Verified Customer

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Robert Behr Oak Island, NC

Service rep was on time and resolved issue immediately. Very professional and courteous.

4 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Denis Ray Looney Roanoke, VA

The service was great. Everyone was very helpful. I just didn't realize everything was $100 service call.

4 years ago

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Verified Customer

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Mary Wright

Very nice and informative customer service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Dan Payson, AZ

Good Fast and Efficient Service, as I have used them 2 times already within the past 11 months!

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

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Verified Customer

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Molly Krause Aurora, CO

My first 2 claim experiences were good, the people were nice and the process was easy

4 years ago

Reply from American Home Shield

Hi Molly,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Salvador Tena Fontana, CA

Timely scheduling of repair appointments and timely service by contracted repair companies

4 years ago

Reply from American Home Shield

Hi Salvador,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 8th, 2021

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Verified Customer

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Sandra Jackson Washington, DC

They went above and beyond in attempting find a contractor that could do the work. Fantastic.

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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Susan Schmidt Coupland, TX

Normally it would be a 5 but my monthly bill has increased by $20.00. It's almost getting to the point of being too expensive.

4 years ago

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Verified Customer

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B. English Levelland, TX

Efficient, the workers were hereat the time promised. Work was completed. Very happy

4 years ago

Reply from American Home Shield

Hello B. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 8th, 2021

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Verified Customer

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Jose Menendez Broomfield, CO

Very satisfied customer they fixed the problem and covered as they had advertised and promised.

4 years ago

Reply from American Home Shield

Hi Jose. Thank you for letting us know about your positive experience. We are so delighted to hear that your problem was resolved to your satisfaction. Thank you for choosing AHS.

Dec. 8th, 2021

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Verified Customer

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Brenda L Tomek Onalaska, TX

wonderful. Have great people.My service has been quick .Love american homeshield

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for taking time to let us know how pleased you have been with the service you have received. Please continue to let us know how we are doing and we love having you as our valued home warranty member as well.

Dec. 8th, 2021

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Verified Customer

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Victoria Smith Sparks, NV

The young man arrived on time, was very professional and clean; and efficient in his work.

4 years ago

Reply from American Home Shield

Hi Victoria. Thank you for your positive feedback. We understand the importance of providing our members with prompt and efficient service. We are so happy to hear that we met your expectations.

Dec. 8th, 2021

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Verified Customer

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Diego anea Plano, TX

I have been dealing with the washer for a month, 4 visits and not fixed yet. I had spent more than $200 in taking clothes to laundry mat. The worst service . I need my washer to be fix or replace asap

4 years ago

Reply from American Home Shield

Hi Diego,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Cheryl Nelson Katy, TX

Very quick with the service rep. Not so sure that the service rep was up to speed on what was wrong.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2021

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Verified Customer

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John Nice Muskogee, OK

AHS and its contractors have always been professional, caring and considerate people.

4 years ago

Reply from American Home Shield

Hi John. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Dec. 1st, 2021

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Verified Customer

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Linda Courtney Saint Charles, MO

We have had them several times and they were very fair and fix whatever it was or replaced it.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We are very happy that we have been able to take care of your repair needs. We want you to find the value in the coverage and service that we offer. Thank you for choosing AHS.

Nov. 29th, 2021

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Verified Customer

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Anthony Shilling Spokane, WA

Everything was timely response from AHS and the contractor were within 24 hours.

4 years ago

Reply from American Home Shield

Hi Anthony. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Dec. 1st, 2021

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Verified Customer

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John Fowler Houston, TX

My repairs were made in a timely manner. The repairman was prompt, polite, and thorough.

4 years ago

Reply from American Home Shield

Hi John. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 29th, 2021

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Verified Customer

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Joan Acquistapace Santa Rosa, CA

Very professional. They identified the problem and repaired it in a timely manner

4 years ago

Reply from American Home Shield

Hi Joan. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 29th, 2021

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Verified Customer

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ARVINDKUMAR J KARIA Plano, TX

Very responsive professional service. Accommodated our request per our requirements

4 years ago

Reply from American Home Shield

Hi Arvindkumar. It is so wonderful that your repair need was taken care of to your satisfaction. We can't wait to provide you with excellent service for your next repair.

Dec. 1st, 2021

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Verified Customer

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Jared Bloom Huntington Station, NY

AHS is reliable and goes above and beyond to solve the problem or replace the appliance.

4 years ago

Reply from American Home Shield

Hi Jared. Thank you for the 5 star review. We are so excited to read about your experience. It is our goal to provide you with service you can rely on. We are so happy that you are finding the value in being an AHS warranty member.

Nov. 29th, 2021

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Verified Customer

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Shenai Powell Humble, TX

I really like having a contract with AHS, but I wish the timeframe for a service call wasn't so wide.

4 years ago

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Verified Customer

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Brenda S Landis Leechburg, PA

My experience was excellent. The response was prompt and the contractor did a great job!!

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 29th, 2021

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Verified Customer

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Vickie Lynn Bobbitt Junction City, KS

Problem was resolved in a timely matter. Technician was knowledgeable, and answered any questions.

4 years ago

Reply from American Home Shield

Hi Vickie. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 1st, 2021

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Verified Customer

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Brionne Folds Loganville, GA

The professionals were knowledgeable as well as resourceful in helping to fix my problem.

4 years ago

Reply from American Home Shield

Hi Brionne. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 29th, 2021

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Verified Customer

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NM Odenton, MD

Hot water heater is stated that it's covered in my policy with a service fee paid however the vendor charged me $700+and that I had to work around their vacation scheule

4 years ago

Reply from American Home Shield

Hi NM. Thank you for your feedback. We do hate to hear that you were not pleased with your service experience. I would be happy to look into this issue further and follow up with you.

Nov. 30th, 2021

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Verified Customer

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Andrea Phronebarger Fort Mill, SC

Requesting service was easy and the company that provided the service was excellent.

4 years ago

Reply from American Home Shield

Hi Andrea,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Dan Paskan Paulden, AZ

Very pleased,they took care of my furnace repair and I didn't have to do anything

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Pamella Chavis Gibsonville, NC

HVAC replacement was prompt. Plumbing repair service quickly and professionally done.

4 years ago

Reply from American Home Shield

Hi Pamella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Marie S Fenton Newark, NJ

The company relied on vendors with lazy employees , and show common sense. AHS looks for excuses not to cover me , claim pre existing condition when no one can tell me how they arrive to that conclusion.

4 years ago

Reply from American Home Shield

Hi Marie,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Kara Le Portland, OR

Fast response, great partner contractors, usually get service dates within a week

4 years ago

Reply from American Home Shield

Hi Kara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Lilia V. Daniels Las Vegas, NV

When I called for service, they scheduled my work right away. Very courteous and efficient.

4 years ago

Reply from American Home Shield

Hi Lilia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Stanley Milham Exeter, CA

We pay monthly but the cost of $75.00 for each item work is done instead of each home visit for a couple of items

4 years ago

Reply from American Home Shield

Hi Stanley,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Rebecca Rawlings Champaign, IL

They don't do things in a timely matter and make it a hassle to get things replaced. I have been dealing with this repair for almost a month. They sure did take my service fee money though

4 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about the delay in service that was experienced to have the furnace issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Verified Customer

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Gregg McLeod Orlando, FL

I have contacted them numerous times pertaining to my issue and still has not been resolved. The technician they assigned was extremely unprofessional. A&A Appliance. My appliance (refrigerator) is still NOT fixed!

4 years ago

Reply from American Home Shield

Hi Gregg. Thank you for letting us know about the service experience with your refrigerator. I would be happy to speak with you to assist with resolving this issue.

Nov. 23rd, 2021

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Verified Customer

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susan lawrence Lees Summit, MO

So far, all of the companies assigned to our claims have been punctual and competent

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 23rd, 2021

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Verified Customer

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Aya Diaz Indian Trail, NC

They have provided great timely service. Technician visited same day and resolved issue

4 years ago

Reply from American Home Shield

Hi Aye,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Taylor Junction City, OR

Was unimpressed with tactics when service provider want in network. Great for simple stuff but not much savings at that point

4 years ago

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Verified Customer

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Massa Mesa, AZ

My problem came during the occurrence of Hurricane IDA. It was difficult to get repair tech's and their companies to respond.

4 years ago

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Verified Customer

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Lora Wylie, TX

They are accommodating to my needs. They go above and beyond to get the job done.

4 years ago

Reply from American Home Shield

Hi Lora. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Patrice Mancha Pinson, AL

I appreciate the speedy service and the representative on the phone was very nice and helpful.

4 years ago

Reply from American Home Shield

Hi Patrice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 23rd, 2021

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Verified Customer

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Mark Phelps Annandale, VA

Hard to get a live person on the phone. I spent quite a bit of effort getting through to a customer rep to set up a service call

4 years ago

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Verified Customer

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Christinelle Arroyo Mundelein, IL

I've had several service calls and each one had always been resolved satisfactorily.

4 years ago

Reply from American Home Shield

Hi Christinelle. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Nov. 23rd, 2021

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Verified Customer

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JD Dyess Yantis, TX

Very good but some of their contractors dont want to do business with them. Most of the time its the good ones.

4 years ago

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Verified Customer

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LYDIA LINDBERG Birmingham, AL

RECENT TECHS IN BIRMINGHAM MUCH IMPROVED, BUT METAIRE LA. TECHS VERY BAD ATTITUDES/COMMUNICATION/AVAILABILITY

4 years ago

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Verified Customer

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Mary Lazcano Gastonia, NC

Not enough knowledge when an international call is answered, English not spoken well. Company plans are great but more training is need it.

4 years ago

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