American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Karen Palmer Warrenton, VA

They were prompt and completed the job. They called ahead and kept me informed up to arrival.

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Patricia Murray Goldsboro, NC

Everything we have call about has been fixed or in the process of being repaired

3 years ago

Reply from American Home Shield

Hi Patricia. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of unexpected home repairs. Thank you for trusting AHS to do that for you.

Mar. 31st, 2022

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Verified Customer

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Edwin Leffall Duncanville, TX

Great repair service on items covered by warranty, however, warranty is exclusive of some essential items.

3 years ago

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Verified Customer

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Benoit Renaud Fort Atkinson, WI

Good service and met my expectation. I would recommend them to friends and family

3 years ago

Reply from American Home Shield

Hi Benoit, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Carol Betz Reno, NV

So far the experience has been very good but sometimes the email process is confusing or next steps are unclear.

3 years ago

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Verified Customer

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Kimberly Patterson Grand Rapids, MI

Problem reporting has improved. Time to dispatch and information has improved. Both problems are shown as completed but neither is.

3 years ago

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Verified Customer

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Nic COM Las Vegas, NV

I ve had this coverage for 10+ years, they re getting better lately, faster, more accurate, great website, easy to use.

3 years ago

Reply from American Home Shield

Hi Nic, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Bob Hanson Chesterfield, MO

Easy to contact. Service company responded the next to set appointment. Came the second day and resolved the problem

3 years ago

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Verified Customer

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JOY PEDERSEN San Jose, CA

AHS was supposed to advise me of the extra charges for my hot water heater and I wasn't advised. The AHS contract said nothing about extra charges. $500 is a lot for me.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joy, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Amanda Johnson Aledo, TX

Have had good service on some repairs, but replacement and then fixing the bad installation of our gas stove has been a nightmare.

3 years ago

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Verified Customer

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Glaucia Rabello Littleton, CO

I like the services, but I signed up on a promotional rate and AHS has been charging me the full rate since the beginning. I think it was not honest.

3 years ago

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Verified Customer

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Judy Ann White Springfield, IL

We have always received good service from them and if a problems can up they were there to fix it!

3 years ago

Reply from American Home Shield

Hi Judy Ann. It is great to hear how well your experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 23rd, 2022

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Verified Customer

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Linda Midlothian, VA

Quick service, but I think they need to provide more $ towards Freon, they only paid $10 a lb, cost me $450!

3 years ago

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Verified Customer

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Nancy Corbin Ridgeville, SC

They replaced my washer and refrigerator in the last six months with no hesitation or issues

3 years ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Patricia Morgan Raleigh, NC

AHS responds to my request in a timely manner. Sometimes I do have an issues with the vendors they assign for repairs.

3 years ago

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Verified Customer

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Roberts, Anita Springfield, MO

Quick & efficient. The repair people were Knowledgeable and pleasant to deal with!

3 years ago

Reply from American Home Shield

Hi Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Yuk Ly Pittsburg, CA

Quick and easy. I like the video conference feature first to ensure only 1 visit is needed.

3 years ago

Reply from American Home Shield

Hi Yuk, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Jesse Herrera Salinas, CA

Fast response to requests for service. Reasonable decisions and recommendations.

3 years ago

Reply from American Home Shield

Hi Jesse. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Mar. 25th, 2022

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Verified Customer

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Jaime Caceres Indianapolis, IN

Didn't let me down when handling my claim. My claim was processed fast and efficiently.

3 years ago

Reply from American Home Shield

Hi Jaime, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Tim Minneapolis, MN

When we needed service it was scheduled for the next day and solved the problem.

3 years ago

Reply from American Home Shield

Hi Tim. Thank you for taking time to write a review. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Harvey sands Denton, TX

We've had two appliance failures and both were taken care of , quickly, professionally.

3 years ago

Reply from American Home Shield

Hi Harvey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Michael Horton

I have had a refrigerator and furnace go bad this year and both were replaced with no hassles.

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for your positive review and feedback. We love to take the hassle and worry out of home repairs for our members. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 25th, 2022

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Verified Customer

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Lois Spencer North Naples, FL

Quick service. Professional care Ableto speak with a live person! No voice mails!

3 years ago

Reply from American Home Shield

Hi Lois, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Lionel Jupiter New Orleans, LA

Great service, easy to use website, friendly and professional agent and expert contractors!

3 years ago

Reply from American Home Shield

Hi Lionel. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Mar. 25th, 2022

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Verified Customer

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Judy Frankfort, KY

AHS provides prompt service and excellent coverage. They offer complete replacement on appliances.

3 years ago

Reply from American Home Shield

Hi Judy. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 25th, 2022

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Verified Customer

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Rex Ray Verbena, AL

The customer service representative was very professional and knowledgeable. Customer friendly.

3 years ago

Reply from American Home Shield

Hi Rex. We really appreciate you letting us know about your experience when contacting us. We strive to provide excellent service for our members and we are very happy to know this was your experience.

Mar. 25th, 2022

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Verified Customer

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Katherine P Mozingo Titusville, FL

The timely response to my problem and the plumber arrived a few minutes early and did a great job.

3 years ago

Reply from American Home Shield

Hi Katherine. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 24th, 2022

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Verified Customer

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Ivan Hernandez Mount Airy, MD

On time and professional, to my home and to the home of my parent the best option.

3 years ago

Reply from American Home Shield

Hi Ivan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2022

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Verified Customer

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Valerie Pedersen Olathe, KS

User friendly! Timely, mostly. Although the contractor hasn't gotten our water heater yet and we are day 4 without.

3 years ago

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Verified Customer

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Mari Cuan San Diego, CA

When I reported an electrical problem the next day it was solved. My microwave was replaced for a new one.

3 years ago

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Verified Customer

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Diane Bates Cincinnati, OH

I have always had a good experience American Home, quick response and satisfying work.

3 years ago

Reply from American Home Shield

Hi Diane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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DINAH Williams Dayton, OH

Service in a timely manner. Low and convenient copaments. Cannot be compared to any Company.

3 years ago

Reply from American Home Shield

Hi Dinah. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 25th, 2022

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Verified Customer

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James Kozman Lake Worth, FL

Appt was kept on time. Technician was polite and capeable. Whole experience was pleasant.

3 years ago

Reply from American Home Shield

Hi James. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well. Thank you for being a valued member of American Home Shield.

Mar. 25th, 2022

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Verified Customer

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Stephen Schumaker Las Vegas, NV

I've had to use the home warranty on 3 occasions and every time it has been absolutely painless

3 years ago

Reply from American Home Shield

Hi Stephen. Thank you so much for your feedback. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS the opportunity to do that for you.

Mar. 25th, 2022

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Verified Customer

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Denise Ray Waterford, MI

The advertisement said they would cover appliance replacement up to $1000. The amount allowed for the dishwasher was $351 and change

3 years ago

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Verified Customer

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Beth Williams Montgomery, AL

Tech was prompt, courteous, an d knowledgeable. Had the appliance fixed in about 15 minutes.

3 years ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Sharon Harmer Cottonwood, AZ

I have needed their service 3 times in past 6 yrs, always very prompt and issues solved

3 years ago

Reply from American Home Shield

Hi Sharon. We are really excited to read about your service experiences with AHS. We love to take the hassle and worry out of unexpected home repairs. Thank you for trusting AHS as your home warranty company.

Mar. 28th, 2022

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Verified Customer

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Sherry Anderdon Dallas, TX

I have an order that has been out six weeks. There has been no comunication or resolution to my problem. They just took my money!

3 years ago

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Verified Customer

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George G Smith III Laveen, AZ

Contact was really easy, the people that come out know their stuff, and very friendly

3 years ago

Reply from American Home Shield

Hi George. Thank you for the 5 star review. It is really great to know that your service issue was taken care of with ease. We want you to know you can always count on us as your home warranty company.

Mar. 28th, 2022

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Verified Customer

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Dinkins Florissant, MO

Representatives are all inconsistent. One call says this and another rep says that. All foreigners and you can barely understand what they say. They are trained to say yes ok. That's all they know.

3 years ago

Reply from American Home Shield

Hi Dinkins. Thank you for feedback. I do hate to hear that you were not pleased with the service provided. I would be happy to speak with to assist with any unresolved issue.

Mar. 16th, 2022

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Verified Customer

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Christina Leonardi Waynesboro, PA

They are helpful and they were able to send someone out to our home very quickly

3 years ago

Reply from American Home Shield

Hi Christina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Eric Lloyd North Royalton, OH

Quick service and no questions really asked. They just take care of the problem

3 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Carol Ruth Clevlen Saint Louis, MO

was very helpful when making the original appointment and they followed through immediately

3 years ago

Reply from American Home Shield

Hi Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Carol Clark Hilliard, OH

I have been trying to get resolution on one repair since October. I have called many, many times and still nothing. I rec'd a voice mail with no call back number. UGH

3 years ago

Reply from American Home Shield

Hi Carol. Thank you for taking time to let us know that your issue has not been resolved. I do hate to hear that you have not received the assistance you need. I would be happy to speak with to assist with a resolution.

Mar. 16th, 2022

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Verified Customer

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Carlissa Murphy Montgomery, AL

Very professional and prompt. Service tech was very kind and explained his work clearly.

3 years ago

Reply from American Home Shield

Hi Carlissa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

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Verified Customer

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Andre Stuart Palmdale, CA

I have had them for my last three homes. The price is reasonable and the contractors are good

3 years ago

Reply from American Home Shield

Hi Andre. Thank you so much for the 5 star review. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 16th, 2022

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Verified Customer

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Jerome Conrad Kalamazoo, MI

Delivers as promised. Service providers have always been professional, courteous, and effective.

3 years ago

Reply from American Home Shield

Hi Jerome. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 16th, 2022

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Verified Customer

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Fernando H Alonso Newark, DE

When I make a call, I always get immediate attention and solution to my problem.

3 years ago

Reply from American Home Shield

Hi Fernando. We are delighted to hear that you have been pleased with the response time. We want you to know you can always count on AHS as your home warranty company.

Mar. 16th, 2022

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Verified Customer

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Roxanne Nicholson Lakewood, OH

Bad customer service. They send dented replacement hot water tank to my home. My guess is you buy scratch and dent. Doesn't disclose what they actually cover for the customer to understand clearly.

3 years ago

Reply from American Home Shield

Hi Roxanne. Thank you for taking time to write a review of your service experience. I do hate to hear that you were not satisfied with the replacement of your water heater. I would be happy follow up with you to discuss this matter further.

Mar. 21st, 2022

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Verified Customer

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Barb Rigdon Escondido, CA

They were right on target of getting perfecional to home quickly and get our issue resolved

3 years ago

Reply from American Home Shield

Hi Barb. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 15th, 2022

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