American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Janet Allard

Tech savvy. Fast replies for needs for service. Excellent network of professionals.

3 years ago

Reply from American Home Shield

Hi Janet, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Heather Bowman

Easy to use. Any time we need a service request it is easy to input and to put in what we needed.

3 years ago

Reply from American Home Shield

Hi Heather, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Lakisha Hudson

They very good patient and get the job done best company to go with you want be disappointed

3 years ago

Reply from American Home Shield

Hi Lakisha. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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JOSEPH KOWITZ

My appliance could not be repaired, and i was given the option for cash or a replacement .

3 years ago

Reply from American Home Shield

Hi Joseph, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Pam

Home shield refers available pros instantly for reasonable fee for service performed .

3 years ago

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Teri Gerritz

I'm having a horrible time with my washer replacement because I have a stackable, no one is installing a washer without me buying a matching dryer. At no point had anyone explained that this could be an issue and I've made so many phone calls and gotten so little support.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Teri, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Jani Howe

I've only had glitches in a couple of instances, and it was the fault of the service provider, not of AHS.

3 years ago

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Verified Customer

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Gregory Pray

Positive experience for multiple repairs (hot water heater and bathroom) Everyone responsive and professional.

3 years ago

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Verified Customer

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Laquetta Jenkins

I think they stand behind their commitment but there were a couple of wrong calls on my end that they did not budge on

3 years ago

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Verified Customer

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Larry Calihan

Generally, I have a positive experience but recently vendor failed to complete work and drain parts fell apart

3 years ago

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Verified Customer

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John Monsul

In addition to paying a 'Monthly fee' - every month - they charge an 'EXTRA' $100 - for an 'ACTUAL ' service -call !...!

3 years ago

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Verified Customer

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Melton

Not reliable un an emergency situations. I was left with a sumo that was backing up with waste. No contractors to cover my area. Almost 1.5 week and still no plumber. We had to pay out of pocket.

3 years ago

Reply from American Home Shield

Hi Melton, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Susan DaPron Valrico, FL

The customer service I received this week was the worst I have ever encountered. She needs to be fired or retained intensely.

3 years ago

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Verified Customer

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Bryan Mitnaul Mentor, OH

I have had three items break down in the past year and after $300 in fees I've had to pay to have the items repaired myself on two of them and have been waiting 3 weeks on the third.

3 years ago

Reply from American Home Shield

Hi Bryn, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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DEREK T HAWTHORNE Portsmouth, VA

The people were great, polite, pleasant and thorough. I didn't care for the website as far as function.

3 years ago

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Verified Customer

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William Maupin Lexington, SC

Appliance needed to be replaced and AHS covered the replacement without any push back.

3 years ago

Reply from American Home Shield

Hi William. We really appreciate you taking time to tell us about your experience. We love taking the hassle and worry out of your home repair needs. Thank you for being our valued home warranty member.

Mar. 31st, 2022

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Verified Customer

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Jean Columbia, SC

On both occasions using AHS they have sent company's who have quality personnel.

3 years ago

Reply from American Home Shield

Hi Jean. Thank you for taking time to review your experiences with AHS. We are really delighted to know you were pleased both times you used your warranty coverage. We look forward to working with again and providing great service.

Mar. 31st, 2022

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Verified Customer

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Henry Clark Plano, TX

Poor customer service. I called in with a concern on two separate occasions was told it would be addressed and I would receive a call back never did and my problem with plumbing has not been resolved

3 years ago

Reply from American Home Shield

Hi Henry. Thank you for taking time to write a review of your service experience. I am sorry to hear that no one called you back regarding your concerns. I would be happy to speak with to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Benoit Renaud Fort Atkinson, WI

Good service and met my expectation. I would recommend them to friends and family

3 years ago

Reply from American Home Shield

Hi Benoit, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Carol Betz Reno, NV

So far the experience has been very good but sometimes the email process is confusing or next steps are unclear.

3 years ago

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Verified Customer

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Edwin Leffall Duncanville, TX

Great repair service on items covered by warranty, however, warranty is exclusive of some essential items.

3 years ago

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Verified Customer

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Patricia Murray Goldsboro, NC

Everything we have call about has been fixed or in the process of being repaired

3 years ago

Reply from American Home Shield

Hi Patricia. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of unexpected home repairs. Thank you for trusting AHS to do that for you.

Mar. 31st, 2022

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Verified Customer

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Karen Palmer Warrenton, VA

They were prompt and completed the job. They called ahead and kept me informed up to arrival.

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Kimberly Patterson Grand Rapids, MI

Problem reporting has improved. Time to dispatch and information has improved. Both problems are shown as completed but neither is.

3 years ago

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Verified Customer

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Glaucia Rabello Littleton, CO

I like the services, but I signed up on a promotional rate and AHS has been charging me the full rate since the beginning. I think it was not honest.

3 years ago

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Verified Customer

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Bob Hanson Chesterfield, MO

Easy to contact. Service company responded the next to set appointment. Came the second day and resolved the problem

3 years ago

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Verified Customer

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Nic COM Las Vegas, NV

I ve had this coverage for 10+ years, they re getting better lately, faster, more accurate, great website, easy to use.

3 years ago

Reply from American Home Shield

Hi Nic, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Amanda Johnson Aledo, TX

Have had good service on some repairs, but replacement and then fixing the bad installation of our gas stove has been a nightmare.

3 years ago

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Verified Customer

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JOY PEDERSEN San Jose, CA

AHS was supposed to advise me of the extra charges for my hot water heater and I wasn't advised. The AHS contract said nothing about extra charges. $500 is a lot for me.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joy, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Judy Ann White Springfield, IL

We have always received good service from them and if a problems can up they were there to fix it!

3 years ago

Reply from American Home Shield

Hi Judy Ann. It is great to hear how well your experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 23rd, 2022

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Verified Customer

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Linda Midlothian, VA

Quick service, but I think they need to provide more $ towards Freon, they only paid $10 a lb, cost me $450!

3 years ago

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Verified Customer

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Nancy Corbin Ridgeville, SC

They replaced my washer and refrigerator in the last six months with no hesitation or issues

3 years ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Patricia Morgan Raleigh, NC

AHS responds to my request in a timely manner. Sometimes I do have an issues with the vendors they assign for repairs.

3 years ago

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Verified Customer

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Roberts, Anita Springfield, MO

Quick & efficient. The repair people were Knowledgeable and pleasant to deal with!

3 years ago

Reply from American Home Shield

Hi Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Jaime Caceres Indianapolis, IN

Didn't let me down when handling my claim. My claim was processed fast and efficiently.

3 years ago

Reply from American Home Shield

Hi Jaime, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Katherine P Mozingo Titusville, FL

The timely response to my problem and the plumber arrived a few minutes early and did a great job.

3 years ago

Reply from American Home Shield

Hi Katherine. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 24th, 2022

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Verified Customer

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Lionel Jupiter New Orleans, LA

Great service, easy to use website, friendly and professional agent and expert contractors!

3 years ago

Reply from American Home Shield

Hi Lionel. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Mar. 25th, 2022

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Verified Customer

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Harvey sands Denton, TX

We've had two appliance failures and both were taken care of , quickly, professionally.

3 years ago

Reply from American Home Shield

Hi Harvey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Ivan Hernandez Mount Airy, MD

On time and professional, to my home and to the home of my parent the best option.

3 years ago

Reply from American Home Shield

Hi Ivan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2022

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Verified Customer

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Valerie Pedersen Olathe, KS

User friendly! Timely, mostly. Although the contractor hasn't gotten our water heater yet and we are day 4 without.

3 years ago

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Verified Customer

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Rex Ray Verbena, AL

The customer service representative was very professional and knowledgeable. Customer friendly.

3 years ago

Reply from American Home Shield

Hi Rex. We really appreciate you letting us know about your experience when contacting us. We strive to provide excellent service for our members and we are very happy to know this was your experience.

Mar. 25th, 2022

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Verified Customer

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DINAH Williams Dayton, OH

Service in a timely manner. Low and convenient copaments. Cannot be compared to any Company.

3 years ago

Reply from American Home Shield

Hi Dinah. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 25th, 2022

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Verified Customer

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Tim Minneapolis, MN

When we needed service it was scheduled for the next day and solved the problem.

3 years ago

Reply from American Home Shield

Hi Tim. Thank you for taking time to write a review. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Jesse Herrera Salinas, CA

Fast response to requests for service. Reasonable decisions and recommendations.

3 years ago

Reply from American Home Shield

Hi Jesse. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Mar. 25th, 2022

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Verified Customer

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Yuk Ly Pittsburg, CA

Quick and easy. I like the video conference feature first to ensure only 1 visit is needed.

3 years ago

Reply from American Home Shield

Hi Yuk, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Lois Spencer North Naples, FL

Quick service. Professional care Ableto speak with a live person! No voice mails!

3 years ago

Reply from American Home Shield

Hi Lois, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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James Kozman Lake Worth, FL

Appt was kept on time. Technician was polite and capeable. Whole experience was pleasant.

3 years ago

Reply from American Home Shield

Hi James. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well. Thank you for being a valued member of American Home Shield.

Mar. 25th, 2022

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Verified Customer

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Stephen Schumaker Las Vegas, NV

I've had to use the home warranty on 3 occasions and every time it has been absolutely painless

3 years ago

Reply from American Home Shield

Hi Stephen. Thank you so much for your feedback. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS the opportunity to do that for you.

Mar. 25th, 2022

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Verified Customer

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Mari Cuan San Diego, CA

When I reported an electrical problem the next day it was solved. My microwave was replaced for a new one.

3 years ago

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Verified Customer

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Michael Horton

I have had a refrigerator and furnace go bad this year and both were replaced with no hassles.

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for your positive review and feedback. We love to take the hassle and worry out of home repairs for our members. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 25th, 2022

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