American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Barbara Krueger

They were on time. Installed the water heater and took the old one with them. Great people to work with

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2022

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Verified Customer

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Shawn Plainfield, IL

They were quick efficient and the contractors they work with are professional and courteous

3 years ago

Reply from American Home Shield

Hi Shawn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Demetre J Economou Houston, TX

at first the problem appeared to b solved but a related issue has arisen for which I will contact AHS via the main web site.

3 years ago

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Verified Customer

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D Chicago, IL

They were unable to complete a service. I paid for technician to come out and I was told it was a preexisting issue. I paid the deductible.

3 years ago

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Verified Customer

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John Grider Killeen, TX

Fast reaction to the request, but the tech told me I need an appliance replaced and it's been a month and I haven't heard from them

3 years ago

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Verified Customer

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Evans Huntingtown, MD

It took the repair company a few tries to get it right. But it was fixed correctly and have not had a problem since.

3 years ago

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Verified Customer

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Robert Garcia Visalia, CA

I am still waiting for my appliane to be repaired. It's been out of order since September or October and it is now close to May and still not working.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Timothy Smith Landrum, SC

Denying claim for a problem out of my control and not calling to give me an explanation! I learned the claim was denied after I called in 2 weeks later!!

3 years ago

Reply from American Home Shield

Hi Timothy, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Jim Franzen Stockton, CA

Refrigerator was fixed for the price of the deductible. No additional costs and it is working fine.

3 years ago

Reply from American Home Shield

Hi Jim. We are so glad to hear that your repair was addressed to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Apr. 22nd, 2022

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Verified Customer

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Mary Murray Broomall, PA

They always made sure that I got good service from good companies that solve my problem

3 years ago

Reply from American Home Shield

Hi Mary. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Apr. 22nd, 2022

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Verified Customer

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Iris Brown Garland, TX

Always provide quick service. The service technicians are always professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Iris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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GLORIA RIONDA Virginia Beach, VA

Had an issue with the leak in my bathroom they sent a plumber and resolved the issue no problem

3 years ago

Reply from American Home Shield

Hi Gloria. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Apr. 22nd, 2022

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Verified Customer

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Ritu Colleyville, TX

I recently placed two orders. And, both services done in timely manner. Good service over all.

3 years ago

Reply from American Home Shield

Hi Ritu. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 22nd, 2022

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Verified Customer

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Zona Thompson Las Vegas, NV

Very professional customer service. The companies they contract with provide good service.

3 years ago

Reply from American Home Shield

Hi Zona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Charles Gatewood Lancaster, CA

They have always handled my repairs professionally and if not they made it right.

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for taking time to write a review of your service experience. We know how important it is to provide our members with reliable, quality service. Thank you for allowing us to do so for you.

Apr. 25th, 2022

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Verified Customer

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LaKeshia Edghill Fayetteville, NC

The appointment was scheduled quickly and the service was done within a reasonable time.

3 years ago

Reply from American Home Shield

Hi LaKeshia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Lucinda English Watsonville, CA

I thought 2 weeks was a long time to wait for a tech. He did a good job when he came.

3 years ago

Reply from American Home Shield

Hi Lucinda. Thank you for your feedback and for your patience while waiting for the job to be completed. We are happy to know that in the end you were placed with the job. We look forward to providing you with great service in the future.

Apr. 25th, 2022

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Verified Customer

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Dwight R SPEIGHT Mount Juliet, TN

Always have you the customer service First in mind. Shows up on time for service scheduled

3 years ago

Reply from American Home Shield

Hi Dwight, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Victor Singh South Lake Tahoe, CA

The rekeying service was professionally done and outstanding. All locks on one key!

3 years ago

Reply from American Home Shield

Hi Victor, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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James Henson Aurora, CO

Very efficient. Tried to fix using preordered parts. Determined larger problem, ordered and fix.

3 years ago

Reply from American Home Shield

Hi James. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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Ionadas Miguel Copperas Cove, TX

American Home Shield continues to demonstrate professionalism and prompt service

3 years ago

Reply from American Home Shield

Hi Ionadas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2022

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Verified Customer

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Steve Page Indianapolis, IN

Responsive. Good follow up. Attention to detail. Good follow up. Responsive

3 years ago

Reply from American Home Shield

Hi Steve, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Brenda Jones Blythewood, SC

Customer Service representative was very knowledgeable and immediately submitted my request.

3 years ago

Reply from American Home Shield

Hi Brenda, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Clint Cole Mount Pleasant, SC

Quick service. No haggling. Good communication and frequent and meaningful updates.

3 years ago

Reply from American Home Shield

Hi Clint, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Tilina Fowler Mesa, AZ

Every time I have a service call they get to me within the next day or so.very flexible

3 years ago

Reply from American Home Shield

Hi Tilina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

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Verified Customer

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Chrissandra Thompson Missouri City, TX

I have no complaints. I call for service and the company they dispatch calls right after

3 years ago

Reply from American Home Shield

Hi Chrissandra, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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JoMarie Arancio Scottsdale, AZ

The monthly $$ is too costly and the fee for service is as well...and at times it takes too long to get a response from a service company.

3 years ago

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Verified Customer

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nageswar chekuri Castaic, CA

while the water tank is replaced in reasonable time. They replaced it with a low quality product that does not heat up as hot as the previous unit.

3 years ago

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Verified Customer

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Rhonda L. Blume Indianapolis, IN

I payed $500 for the policy. I had to pay $100.00 for a stupid service fee. But the service professionals were great.

3 years ago

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Verified Customer

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Georgia Anne Valdibieso Ontario, OR

I have been waiting 11 days for a service provider to be assigned. No one has called me to report what's going on. I've called twice and both times were told it was esculated

3 years ago

Reply from American Home Shield

Hi Georgia. Thank you for binging this to our attention. I am sorry to hear you are still waiting for service. I would be happy to speak with you to assist with this issue.

Apr. 22nd, 2022

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Verified Customer

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Charkeitha Flowers Lubbock, TX

My home insurance policy was canceled months ago and I was not notified and I still don't really understand the reasoning behind it. The warranty did help with my pipe but

3 years ago

Reply from American Home Shield

Hi Carkeitha. Thank you for taking time to provide feedback of service experience during your time with AHS. We hope to have you as our valued home warranty member again in the future.

Apr. 22nd, 2022

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Verified Customer

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James Colleary Chandler, AZ

The service was great but they continue to send me stuff in my ex-wife's name after 2-3 calls requesting this to be changed.

3 years ago

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Verified Customer

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Rochelle Woods Birmingham, AL

You sent out repairman they couldnt fix the microwave and I've called and they said a email was sent to me toorder a new one and I never

3 years ago

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Verified Customer

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Alexander Worrell Jr Hampton, VA

Long waits with some contractors before repair. Also changing repair dates without confirmation from client. Communication blackouts.

3 years ago

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Verified Customer

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Todd Born Gig Harbor, WA

sometimes difficult to get ahold of someone and vendor lists tend to be limited. also, annual contract fee is expensive.

3 years ago

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Verified Customer

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Chenita Fairly

Good service, no feedback regarding the leak in my basement. No follow up or anything.

3 years ago

Reply from American Home Shield

Hi Chenita, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Sean

Seem to respond in a timely manner. I've not made a major claim yet but like the service so far.

3 years ago

Reply from American Home Shield

Hi Sean. Thank you for taking time to let us know about your experience so far. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Amy Dyer

Prompt response when requests are made. We have save money on our fixer upper house with AHS.

3 years ago

Reply from American Home Shield

Hi Amy. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 15th, 2022

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Verified Customer

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Vic Larson

Quick, effective and no hassle. Great communication between me and the contractor.

3 years ago

Reply from American Home Shield

Hi Vic. Thank you for taking time to let us know how pleased you have been with the service you are receiving. Thank you for trusting AHS. We hope you continue to find the value in your warranty coverage.

Apr. 15th, 2022

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Verified Customer

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Susan G Garay

I've been with AHS over 20 yrs because I'm happy with their contractors and service.

3 years ago

Reply from American Home Shield

Hi Susan. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We look forward to being your warranty company for many more years.

Apr. 15th, 2022

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Verified Customer

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Hedy Goss

My last service on 2 plumbing problems were taken care of promptly and efficiently!

3 years ago

Reply from American Home Shield

Hi Hedy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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mark larsen

easy claim process, professional service techs, and provide what they say they'll do.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Cesar Godinez

Hot water heater was replaced recently and the whole process was seamless and relatively painless

3 years ago

Reply from American Home Shield

Hi Cesar. It is so wonderful that the issue with your water heater was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Apr. 15th, 2022

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Verified Customer

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Joanne Lester

Each service that has been requested was fulfilled promptly and to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Joanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Jennie ONeil

I have had to have two things done through AHS and have had very good results from both of them.

3 years ago

Reply from American Home Shield

Hi Jennie. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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DP

Responded and fixed the problem quickly. No hassle. No bad business. Just good results!

3 years ago

Reply from American Home Shield

Hi DP, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Tina Padilla

Easy to book a plumber and they showed up on time and fixed the issue quickly and successfully.

3 years ago

Reply from American Home Shield

Hi Tina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Trish

Professional, courteous, and did a fabulous job evaluating our air conditioning unit

3 years ago

Reply from American Home Shield

Hi Trish, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Nancy Tucker

Fair handling of appliance failures. No argument when things need to be replaced.

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Alireza Tabatabaeenejad

It was easy to schedule the service. The technician performed the job quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Alireza, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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