American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Diane Hunter Muskogee, OK

AHS is very reliable. They continue to enlist experienced companies which do excellent repairs.

3 years ago

Reply from American Home Shield

Hi Diane, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Jose Angeli Fayetteville, NC

Always been very helpful and done everything they can to ensure we're taken care of.

3 years ago

Reply from American Home Shield

Hi Jose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Lenora Reyes Austin, TX

When work on my house need to be done they find people to help with my situation at time time.

3 years ago

Reply from American Home Shield

Hi Lenora. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your AHS warranty.

Apr. 28th, 2022

check_circle

Verified Customer

star star star star star

Bob sands Washington, UT

They have always responded to our requests and the people they send out are top notch

3 years ago

Reply from American Home Shield

Hi Bob, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 3rd, 2022

check_circle

Verified Customer

star star star star star

Shanita Cottman Philadelphia, PA

Fast workers, good work done, accurate summary of what else I needed to complete the unfinished job

3 years ago

Reply from American Home Shield

Hi Shanita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Christine Foley Sidney, MI

They make owning a home easy! Never any stress! Just call and they are there to help!

3 years ago

Reply from American Home Shield

Hi Christine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

check_circle

Verified Customer

star star star star star

Christine Terry Oxford, NC

Professional and timely service. The technician explained the service to me and was very pleasant

3 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Denitra singleton Elizabeth, NJ

Excellent customer service. Arrived on time, Diagnosis the AC Unit and repaired

3 years ago

Reply from American Home Shield

Hi Denitra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

John Bay Waxhaw, NC

Easy process to replace appliances, no hassles, also resolved some issues in my favor

3 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Linda Vicknair Laplace, LA

They were very helpful and understanding. They try to give you good service.

3 years ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

check_circle

Verified Customer

star star star star star

Chris Evans Newnan, GA

They were very professional and quick. The service is top notch and would recommend them to anyone.

3 years ago

Reply from American Home Shield

Hi Chris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Frances K James Ponca City, OK

I was very pleased with the service. I got my dryer fixed and I was very happy about it.

3 years ago

Reply from American Home Shield

Hi Frances. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Hi Frances. We are so glad to hear that your repair was addressed to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

May. 3rd, 2022

check_circle

Verified Customer

star star star star star

Jim Lemieux Meridian, ID

I rate them 5 stars! Quick response to get what we find are great service providers!

3 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Barbara Krueger

They were on time. Installed the water heater and took the old one with them. Great people to work with

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2022

check_circle

Verified Customer

star star star star star

Patti C Stoney Las Vegas, NV

Both times we've had to turn to them for help, they come through quickly and efficiently.

3 years ago

Reply from American Home Shield

Good morning Patti, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Randy Newberry Forney, TX

We call about a problem and AHS responds immediately and sends someone to fix the problem.

3 years ago

Reply from American Home Shield

Hi Randy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Laveda Le'Sure Mobile, AL

On time and they honor their contractual commitments. They care about the customers!

3 years ago

Reply from American Home Shield

HI Laveda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

check_circle

Verified Customer

star star star star star

Doug Wickersheim Casa Grande, AZ

Easy-to-use always friendly on time and helpful foresure recommend to friends and family

3 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Shawn Plainfield, IL

They were quick efficient and the contractors they work with are professional and courteous

3 years ago

Reply from American Home Shield

Hi Shawn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

John Grider Killeen, TX

Fast reaction to the request, but the tech told me I need an appliance replaced and it's been a month and I haven't heard from them

3 years ago

check_circle

Verified Customer

star star star star star_border

Evans Huntingtown, MD

It took the repair company a few tries to get it right. But it was fixed correctly and have not had a problem since.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Demetre J Economou Houston, TX

at first the problem appeared to b solved but a related issue has arisen for which I will contact AHS via the main web site.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

D Chicago, IL

They were unable to complete a service. I paid for technician to come out and I was told it was a preexisting issue. I paid the deductible.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Garcia Visalia, CA

I am still waiting for my appliane to be repaired. It's been out of order since September or October and it is now close to May and still not working.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Timothy Smith Landrum, SC

Denying claim for a problem out of my control and not calling to give me an explanation! I learned the claim was denied after I called in 2 weeks later!!

3 years ago

Reply from American Home Shield

Hi Timothy, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

check_circle

Verified Customer

star star star star star

Ritu Colleyville, TX

I recently placed two orders. And, both services done in timely manner. Good service over all.

3 years ago

Reply from American Home Shield

Hi Ritu. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

GLORIA RIONDA Virginia Beach, VA

Had an issue with the leak in my bathroom they sent a plumber and resolved the issue no problem

3 years ago

Reply from American Home Shield

Hi Gloria. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Iris Brown Garland, TX

Always provide quick service. The service technicians are always professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Iris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Jim Franzen Stockton, CA

Refrigerator was fixed for the price of the deductible. No additional costs and it is working fine.

3 years ago

Reply from American Home Shield

Hi Jim. We are so glad to hear that your repair was addressed to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Zona Thompson Las Vegas, NV

Very professional customer service. The companies they contract with provide good service.

3 years ago

Reply from American Home Shield

Hi Zona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Mary Murray Broomall, PA

They always made sure that I got good service from good companies that solve my problem

3 years ago

Reply from American Home Shield

Hi Mary. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Clint Cole Mount Pleasant, SC

Quick service. No haggling. Good communication and frequent and meaningful updates.

3 years ago

Reply from American Home Shield

Hi Clint, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Chrissandra Thompson Missouri City, TX

I have no complaints. I call for service and the company they dispatch calls right after

3 years ago

Reply from American Home Shield

Hi Chrissandra, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Ionadas Miguel Copperas Cove, TX

American Home Shield continues to demonstrate professionalism and prompt service

3 years ago

Reply from American Home Shield

Hi Ionadas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2022

check_circle

Verified Customer

star star star star star

Victor Singh South Lake Tahoe, CA

The rekeying service was professionally done and outstanding. All locks on one key!

3 years ago

Reply from American Home Shield

Hi Victor, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

James Henson Aurora, CO

Very efficient. Tried to fix using preordered parts. Determined larger problem, ordered and fix.

3 years ago

Reply from American Home Shield

Hi James. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for trusting AHS.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Lucinda English Watsonville, CA

I thought 2 weeks was a long time to wait for a tech. He did a good job when he came.

3 years ago

Reply from American Home Shield

Hi Lucinda. Thank you for your feedback and for your patience while waiting for the job to be completed. We are happy to know that in the end you were placed with the job. We look forward to providing you with great service in the future.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Charles Gatewood Lancaster, CA

They have always handled my repairs professionally and if not they made it right.

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for taking time to write a review of your service experience. We know how important it is to provide our members with reliable, quality service. Thank you for allowing us to do so for you.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Dwight R SPEIGHT Mount Juliet, TN

Always have you the customer service First in mind. Shows up on time for service scheduled

3 years ago

Reply from American Home Shield

Hi Dwight, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Steve Page Indianapolis, IN

Responsive. Good follow up. Attention to detail. Good follow up. Responsive

3 years ago

Reply from American Home Shield

Hi Steve, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

LaKeshia Edghill Fayetteville, NC

The appointment was scheduled quickly and the service was done within a reasonable time.

3 years ago

Reply from American Home Shield

Hi LaKeshia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Brenda Jones Blythewood, SC

Customer Service representative was very knowledgeable and immediately submitted my request.

3 years ago

Reply from American Home Shield

Hi Brenda, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Tilina Fowler Mesa, AZ

Every time I have a service call they get to me within the next day or so.very flexible

3 years ago

Reply from American Home Shield

Hi Tilina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

JoMarie Arancio Scottsdale, AZ

The monthly $$ is too costly and the fee for service is as well...and at times it takes too long to get a response from a service company.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

nageswar chekuri Castaic, CA

while the water tank is replaced in reasonable time. They replaced it with a low quality product that does not heat up as hot as the previous unit.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Rhonda L. Blume Indianapolis, IN

I payed $500 for the policy. I had to pay $100.00 for a stupid service fee. But the service professionals were great.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Rochelle Woods Birmingham, AL

You sent out repairman they couldnt fix the microwave and I've called and they said a email was sent to me toorder a new one and I never

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Charkeitha Flowers Lubbock, TX

My home insurance policy was canceled months ago and I was not notified and I still don't really understand the reasoning behind it. The warranty did help with my pipe but

3 years ago

Reply from American Home Shield

Hi Carkeitha. Thank you for taking time to provide feedback of service experience during your time with AHS. We hope to have you as our valued home warranty member again in the future.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Todd Born Gig Harbor, WA

sometimes difficult to get ahold of someone and vendor lists tend to be limited. also, annual contract fee is expensive.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Alexander Worrell Jr Hampton, VA

Long waits with some contractors before repair. Also changing repair dates without confirmation from client. Communication blackouts.

3 years ago

American Home Shield Reviews