American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Beverly Hampton, VA

They are a good company and handled my only claim well. Little more expensive than my last service contract and kept me from giving a 5 stars.

2 years ago

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Verified Customer

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John San Jose, CA

Great turnaround service. Customer is great vendor they send out have gave us great services.

2 years ago

Reply from American Home Shield

Hi John. We are so excited that you took time to let us know about the great service you have been receiving. We can't wait to provide you with a great experience again in the future.

Mar. 8th, 2022

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Verified Customer

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Felecia Nelomd Pensacola, FL

Customer service is not the best, however the Appliance company that came out this time was excellent.

2 years ago

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Verified Customer

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Laura Chapman Bristol, TN

The services I have used so far have been a lifesaver! So Good value for the money I spent.

2 years ago

Reply from American Home Shield

Hi Laura. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 9th, 2022

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Verified Customer

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Michael Ashworth Wichita, KS

I have been without a refrigerator for over two weeks. Two technicians visited, confirmed the same problem, and I have not heard anything since. Have you and your family been without a refrigerator for 2+ weeks?

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for bringing this matter to our attention. I am sorry to hear that you are still without your refrigerator. I would be happy to contact you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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William Kent Springville, IN

Home shield is quick to respond and always comes through with great service and quality repairs.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Charles L Harris Conyers, GA

The staff is professional. They assign your case asap and they follow up after the work in done.

2 years ago

Reply from American Home Shield

Hi Charles. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 8th, 2022

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Verified Customer

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Rosa Brown Markham, IL

I have always received great service from American home shield and all of the contractors

2 years ago

Reply from American Home Shield

Hi Rosa. We are so happy you took time to tell us about your service experience. We want you always know you can count on AHS when you need us.

Mar. 8th, 2022

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Verified Customer

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Brenda Cason Virginia Beach, VA

The fastest way to get service is to request it on line, not speaking to a representative.

2 years ago

Reply from American Home Shield

Hi Brenda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Mar. 8th, 2022

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Verified Customer

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Ben R Ennis Broken Arrow, OK

Provided immediate response and assigned a technician quickly to evaluate our problem.

2 years ago

Reply from American Home Shield

Hi Ben, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Gail Menasha, WI

Prompt, professional, friendly,go above and beyond to get parts in a timely fashion.

2 years ago

Reply from American Home Shield

Hi Gail, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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David Bardsley Chesapeake, VA

They are always there when I need them. They send quality companies to do my repairs.

2 years ago

Reply from American Home Shield

Hi David. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 8th, 2022

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Verified Customer

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Mike Cohen Victorville, CA

Good response and quality contractors and timely service with convenient scheduling

2 years ago

Reply from American Home Shield

Hi Mike. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 8th, 2022

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Verified Customer

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Pamela Kimble Pelahatchie, MS

Got someone to come out the same day. They came out and fixed my heating unit

2 years ago

Reply from American Home Shield

Hi Pamela. We are so happy to read about your experience. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Mar. 8th, 2022

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Verified Customer

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Byron Miller Mission Viejo, CA

You did everything you contracted to do and your repair company was professional.

2 years ago

Reply from American Home Shield

Hi Byron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Alfred Lojacono Chambersburg, PA

the response time was great and the service by Northan Air could not have been better

2 years ago

Reply from American Home Shield

Hi Alfred. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Rose Switzer Terre Haute, IN

Because every time I call them they are quick to get somebody to come to my house

2 years ago

Reply from American Home Shield

Hi Rose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Sue phillips New Braunfels, TX

great service and fast action easy to make a claim service companys are mostly nice

2 years ago

Reply from American Home Shield

Hi Sue. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Alan Swierz Columbus, OH

Was contacted within the hour on most recent service all, and issue was resolved in about 20 hours.

2 years ago

Reply from American Home Shield

Hi Alan. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really glad to know that we could do that for you. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Ann Payne Cincinnati, OH

Because they responded very quickly and made my transition to homeownership easier.

2 years ago

Reply from American Home Shield

Hi Ann, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Irene El Paso, TX

The process was smooth and contractor sent was knowledgeable. My electrical problem was resolved.

2 years ago

Reply from American Home Shield

Hi Irene. This is so great to hear. We really appreciate you taking time to let us know that your electrical issue was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Mar. 9th, 2022

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Verified Customer

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Beverly Stahl Greenville, SC

They have tried to repair my stove and when they couldn't, they settled very fairly.

2 years ago

Reply from American Home Shield

Hi Beverly. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Rebecca Williams Richmond, TX

Great service at a reasonable price. Service companies are very knowledgeable and trustworthy.

2 years ago

Reply from American Home Shield

Hi Rebecca. We are so glad to hear about your positive experience. We know how important it is to have your coverage explained and trust in the service we provide. Thank you for choosing American Home Shield.

Mar. 9th, 2022

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Verified Customer

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Rohini Ghate Woodland Hills, CA

AHS is responsive whenever we call with an issue. I wish they would find better contractors.

2 years ago

Reply from American Home Shield

Hi Rohini. Thank you for your review. We value your opinion. We are here to take the hassle and worry out of your home repair needs and look forward to providing you with a great service experience in the future.

Mar. 9th, 2022

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Verified Customer

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Jerry Lloyd Marietta, GA

Having to deal with people in the Phillipines is awful experience as they don't understand English and only use the "manual". I am researching other Home Warranty companies.

2 years ago

Reply from American Home Shield

Hi Jerry, I hate to hear about the unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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William McGowan Biloxi, MS

Reported a problem 10 DAYS ago ; fixed the problem myself before the contractor scheduled a job Still waiting for my $100 to be deposited back into my checking account!!!

2 years ago

Reply from American Home Shield

Hi William,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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JAMES MCCAIN Fayetteville, NC

AHS contracts different vendors to install my dishwasher instead of using one vendor. One agent would not assist me in contacting the supervisor

2 years ago

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Verified Customer

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Gustavo Heber, CA

Quick service. The only delay was on parts that were ordered, but that's beyond their control.

2 years ago

Reply from American Home Shield

Hi Gustavo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Dixie Frabasilio Beaumont, CA

They took money out immediately for your company. Waited about 10 days for plumber. He came and said he doesn't do this toilet problem. He's a plumber. Couldn't believe it. He was here no longer then 5-10 mins at most.

2 years ago

Reply from American Home Shield

Hi Dixie,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Catherine Arredondo Phoenix, AZ

Have always had immediate response to service requests. They have always assigned the best

2 years ago

Reply from American Home Shield

Hi Catherine. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 9th, 2022

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Verified Customer

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Joe McGee Bryan, TX

So far they have done a great job. Contractors are prfessional and have always done good work.

2 years ago

Reply from American Home Shield

Hi Joe. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next repair need and provide you with great service.

Mar. 9th, 2022

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Verified Customer

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Joenile S Albert-Reese Elmwood Park, IL

Usually, they are prompt about getting things fixed. My last service request still hasn't been addressed. Not even a technician have been out.

2 years ago

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Verified Customer

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Neicha Walker Upper Marlboro, MD

I rated AHS this way because even though the the outside HVAC unit was replaced it took a bit too long for resolution.

2 years ago

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Verified Customer

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Tushar Mehta Glen Allen, VA

Quick response and prompt action and the selection of service provider was commendable.

2 years ago

Reply from American Home Shield

Hi Tushar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Natasha Dawn Castillo San Antonio, TX

Prices went up every year and after 14 years they wouldn't work with me on my final bill after paying my cancellation fee.

2 years ago

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Verified Customer

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Willis H Pursley Owens Cross Roads, AL

They got the two Items replaced and fixed. The ice maker and the dryer lint vent housing

2 years ago

Reply from American Home Shield

Hi Willis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Stephanie Cambridge, MD

American Home Shield is very affordable and reliable. They pick the best people for your problems.

2 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. Thank you for being our valued home warranty member.

Mar. 9th, 2022

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Verified Customer

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Renee Parker Odessa, FL

Don't recognize emergencies, like water coming into your home damaging your property. Send back the same contractor who should have done the job correctly the first time.

2 years ago

Reply from American Home Shield

Hi Renee. Thank you for your feedback. I am sorry to hear the plumbing issue was not resolved to your satisfaction. I would be happy to speak with you to address this issue further.

Mar. 14th, 2022

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Verified Customer

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Ricardo Bolio Chula Vista, CA

They still haven't finished plumbing work at my house and we've been waiting for 3 They still haven't finished plumbing work at my house and we've been waiting for 3 weeks for the plumber to come back

2 years ago

Reply from American Home Shield

Hi Ricardo, I hate to hear about the unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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L Hansen Battle Ground, WA

When I have a project that needs done they send me professionals that can accomplish the task.

2 years ago

Reply from American Home Shield

Hi L Hansen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Jason C Maycumber Portland, OR

After being without heat for over a month because my furnace died. I just heard from the contractor that AHS ordered the wrong equipment, and now my delay will be even additional weeks.

2 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Angela Appel Tucson, AZ

Needed repairs/replacements are often not fully covered. Air conditioner repair/replacement is offered at very low values; appliances are better.

2 years ago

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Verified Customer

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Katrina Piedmont, SC

A contractor provides service rather quickly. AHS repeatedly blames the contractor for not submitting diagnosis causing no replacement of the appliance. It's 4 months for me. I'm cancelling AHS service!

2 years ago

Reply from American Home Shield

Hi Katrina,
I hate to hear about the delay in service that has been experienced to have the appliance repaired. I would be glad to speak with you to assist.

Mar. 15th, 2022

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Verified Customer

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Teresa Omaha, NE

I rate them that way because on a few occasions it took many phone calls and being on hold to resolve my problem. Communication seems to be a bit hard.

2 years ago

Reply from American Home Shield

Hi Teresa. Thank you for feedback. I am sorry to hear that you have found it difficult to communicate with AHS. I would be happy to speak with you to discuss any unresolved issue.

Mar. 9th, 2022

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Verified Customer

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Whiteh I New Orleans, LA

Company assigns third part to do the work on appliance the company reports one observation and repair required and That information is not reported to AHS correctly

2 years ago

Reply from American Home Shield

Hi Whiteh. Thank you for your feedback. I am sorry this issue has not been resolved to your satisfaction. I would be happy to look into this further and follow up with you.

Mar. 15th, 2022

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Verified Customer

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James Peter Woods Lakeland, FL

AHS is very fast on solving what ever covered problem you have. Excellent customer service.

2 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Bill Westers Rockford, MI

Hidden, unexpected fees for "modifications" that were not covered or clearly explained in the contract. Extremely poor customer service. Slow to respond - must follow up with them yourself.

2 years ago

Reply from American Home Shield

Hi Bill,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Elvira Redford, MI

They are amazing, very professional, fast and great service. They will have you cover

2 years ago

Reply from American Home Shield

Hi Elvira,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

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Verified Customer

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Mickey A Edwards Marshall, TX

They've always come through for us. AHS has taken care of the issue excellently every time.

2 years ago

Reply from American Home Shield

Hi Mickey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

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Verified Customer

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carl E Carter Austin, TX

When I needed them - they were there - took care of business for me and treated me very fair.

2 years ago

Reply from American Home Shield

Hi Carl. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to working with you again.

Mar. 3rd, 2022

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