American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Thomas Reeves Hawthorne, FL

I have had a work order on the books since November and they have not resolved it they have used every excuse in the book the people you talk to speak horrible English and can never seem to resolve the problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Darrell Lindsey Springdale, AR

They have not adjusted their rates for inflation. I called and got a person that could not speak the language very well. I did get a very nice English speaking man when I called to cancel my contract.

3 years ago

Reply from American Home Shield

Hi Darrell, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Verified Customer

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Alex Ladera Ranch, CA

Coverage is terrible. response time is awful. takes 1-4 weeks to get work completed. Most Customer service reps are not able to speak english..very hard to understand.

3 years ago

Reply from American Home Shield

Hi Alex, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Verified Customer

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CHERYL ANN JONES Houston, TX

It was a smooth positive transaction. Everyone handled the situation professionally.

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Joe Rodriguez Fort Worth, TX

Great customer service provided fast service and contractor selected was amazing

3 years ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Shawn McIntire Normal, IL

Quick and easy. I submitted my request on Wednesday and had someone out to fix the problem Friday.

3 years ago

Reply from American Home Shield

Hi Shawn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Tommy Crockett Killeen, TX

When I called I was treated with respect and my case was handled verey expediently

3 years ago

Reply from American Home Shield

Hi Tommy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Katherine Blanke Newburgh, IN

I was able to get service for my plumbing that afternoon, and the problem was resolved quickly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Katherine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Larry Jackson Fresno, TX

They have always, when their is a issue with repairs have always resolved problems

3 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 16th, 2022

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Verified Customer

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Barbie A Roundtree Roxboro, NC

The online representative was friendly and helpful. The contractors provided excellent service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Nancy Greenberg Omaha, NE

Good coverage to resolve issues and thorough follow up to be sure all is taken care of!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Marylin Mae Bateman Trabuco Canyon, CA

Easy to make appointments for repairs. Companies recommended are always professional

3 years ago

Reply from American Home Shield

Hi Marylin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Denise Ohr

They replaced my dryer although my previous one was only 7 years old.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Jim York Altus, OK

The agent I talked with was very helpful. AHS has been there for us for the last two years.

3 years ago

Reply from American Home Shield

Hi Jim,thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Sheron E Bello Upper Marlboro, MD

service was prompt additional issue arise and they follow thru on having it taken care of

3 years ago

Reply from American Home Shield

Hi Sheron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Blake Brimhall Idaho Falls, ID

Did a Great Job of helping us get our heater fixed. We had problems with our first mechanic.

3 years ago

Reply from American Home Shield

Hi Blake, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Ampi Horn Hayward, CA

Responsive to our needs. Our garbage disposal didn't function as it should, its been replaced.

3 years ago

Reply from American Home Shield

Hi Ampi, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Mike Barnett Yuma, AZ

Quick service, understand issue and very good attitude. I felt as a valued customer.

3 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Don Edd Green San Antonio, TX

The technician was very professional and identified the issue with our appliance very quickly.

3 years ago

Reply from American Home Shield

Hi Don, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 30th, 2022

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Verified Customer

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Syam Fulton, MD

Timely response and resolution of the issue and explained what was done to resolve the issue.

3 years ago

Reply from American Home Shield

Hi Syam, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Eric Wilderdyke Adel, IA

Had to use for the first time, very timely response and service by a well known company.

3 years ago

Reply from American Home Shield

Hi Eric, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Lynda Caldwell Birmingham, AL

They respond quickly to requests, and check to see if your requests are taken care of properly

3 years ago

Reply from American Home Shield

Hi Lynda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Leonard V Anzalone Port Saint Lucie, FL

Gentleman that came to our house went above and beyond; I give him a perfect score.

3 years ago

Reply from American Home Shield

Hi Leonard, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Ronald Morton Port Haywood, VA

Overall it was good. Due to the date of my call, it took some time to get service

3 years ago

Reply from American Home Shield

Hi Ronald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Jeffrey J Covert

Coverages and experienced vendors, one thing that could be improved is stop outsourcing customer service overseas

3 years ago Edited May 26, 2022

Reply from American Home Shield

Hi Jeffrey, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Nancy Thompson Windsor, CO

Always on time and very professional. The work explained everything that needed to be done.

3 years ago

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2022

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Verified Customer

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Nash Stroy San Antonio, TX

American Home Shield has a quick response time and always sends quality companies for the job.

3 years ago

Reply from American Home Shield

Hi Nash, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Madeline Loving Richmond, VA

Prompt response to my request for service. Sent qualified technician to handle the issue.

3 years ago

Reply from American Home Shield

Hi Madeline, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Shawna Luzar Indio, CA

For most recent issue we were connected to a good repair company who took care of the issue

3 years ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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Lucy Whiteman Apple Valley, CA

Excellent service and quick response. Recommended plumber, who resolved the problem quickly.

3 years ago

Reply from American Home Shield

Hi Lucy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Timothy Kimbrell Vernon, TX

Once a reqest for service is placed on the website, it's done. A paying customer can't talk to a live rep. at all.

3 years ago

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Verified Customer

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Dawn Clayborne Columbia, SC

The first contractor was super unprofessional. The second contractor was very knowledgeable and super professional.

3 years ago

Reply from American Home Shield

Hi Dawn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Pamela Lilly Harpers Ferry, WV

The guys were knowledgeable and upfront about how long it might take to find the right part.

3 years ago

Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Mike Corpus Christi, TX

Great customer service . I recently upgraded to the electronic and platinum plan.

3 years ago

Reply from American Home Shield

Hi Mike, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Bill Gallagher Swedesboro, NJ

They where very good at keeping me notified about when and who would be responding to my request for service.

3 years ago

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Verified Customer

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Bobbie Butters Layton, UT

I would of appreciated being told about exactly what was covered when repairing lights and/or what is not covered.

3 years ago

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Verified Customer

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Brandon Aubrey, TX

It was pretty quick and easy to set up an appointment. Also they was able to come out quick

3 years ago

Reply from American Home Shield

Hi Brandon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Christy Pliler Killeen, TX

They are quick to respond and have been able to answer every question I've had.

3 years ago

Reply from American Home Shield

Hi Christy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Karin Bernal Tucson, AZ

The service people were good and very timely. I don't think they totally solved the problem of our fridge, however.

3 years ago

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Verified Customer

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Ida Moapa, NV

Got prompt service. The problem was fixed. Service compamy has courtesy of follow up call back.

3 years ago

Reply from American Home Shield

Hi Ida, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Mark Lufkin, TX

Most of my calls have been quickly responded to, but when i sought AC repair, there was no service company available

3 years ago

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Verified Customer

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Pamela Al-Shabazz Farmington, MN

Everything I needed before knowing what is needed. Best peace of mind money can buy.

3 years ago

Reply from American Home Shield

Hi Pamela, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Atina Wiese Oregon City, OR

Haven't heard back from them regarding the repairs needed for my ice maker or my dishwasher. Appointment was couple weeks ago.

3 years ago

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Verified Customer

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Gloria Moreland South Bend, IN

i have had the same company out for my sewer problem (and paid each time )an im still having problems.he keeps telling broken pipe but seems like he didnt have the right equipment and go far enough to clen the pipe out.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 27th, 2022

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Verified Customer

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Valencia Bailey Orange, VA

The rep and sup were not listening to me. They continue to share the policies and procedures and i didn't understand.

3 years ago

Reply from American Home Shield

My name is Kim, and I am following up with you regarding your Best Company review.

I hate that you were not completely satisfied with your experience with us and I wanted to reach out to offer my assistance if it is needed. Please respond to this email to confirm your issues have been resolved or include the details if further assistance is needed and I will follow up with you from there. 

Please let me know if there are any other questions or concerns by responding to this email. I look forward to hearing from you.     

Kimberly Roberts |Social Media 

Email: BestCo@ahs.com

May. 27th, 2022

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Verified Customer

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Mike Walls Corcoran, CA

The plumbing company they sent was a day late but did a good job. The A/C company they sent out was on time but Home Sheild would not pay for the repairs.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Verified Customer

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Pamela Stacy Johnstown, PA

Once the order is processed it seems to move efficiently,however trying to make contact or getting people to call you back is very poor

3 years ago

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Verified Customer

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Marie Salamat Chula Vista, CA

Seems like contracted companies are random and not reputable; have had some issues with contractors that have come out in the past

3 years ago

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Verified Customer

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Burnette Hendricks Suffolk, VA

They are starting to cover less and less but monthly rates are increasing. Also, you do not receive the same quality when items are replaced.

3 years ago

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Verified Customer

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Benjamin Bass Abilene, TX

They say they offer a wide range of coverage, but if you do get lucky enough to get assigned a contractor in a respectable amount of time, odds are they will find a reason not to cover your issue.

3 years ago

Reply from American Home Shield

Hi Benjamin, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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