American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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gilbert carson Thompson's Station, TN

Will stay on the whole process and try to keep the company doing the repairs in line

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Janice Muniz Austin, TX

The service was processed quickly and the repair people came the quickly as well.

3 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Patricia J Chandler Faust Metairie, LA

They engaged quickly with a plumber, however the plumber we backed up took over a month for the service call to be made

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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David W Shillibeer Dalzell, SC

Pretty darn good, but customers shouldn't have to wait for 24 hours to hear back from the technician.

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Kurtis Summerville Dayton, OH

It took several days to get an appointment after I called. We have waited over a week to get the parts and have not received any updates.

3 years ago

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Verified Customer

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Richard Perino Los Gatos, CA

The come pared the replacement double with single ovens not a far price comparison for a replacement ovens, looks like In got taken advantage of!

3 years ago

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Verified Customer

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Nicole Ellenwood, GA

Can't seem to get an issue resolved; spoken with 7 reps and have had 2 companies come over already and a 3rd is scheduled!!!

3 years ago

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Verified Customer

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Kathleen Swenson Anaheim, CA

I have a rental in another state. I put the contractir in touch with tenant for access. I never hear back if it is solved, completed or anything

3 years ago

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Verified Customer

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Marcia Miles Coarsegold, CA

Response from AHC was quick, however in the past I was directed to 2 contractors that were seriously deficient with service.

3 years ago

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Verified Customer

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Jim Sontag Lansing, MI

Support is from another country. Hard to understand and they aren't empowered to make any decisions other than what is in their manual

3 years ago

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Verified Customer

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Scotten San Antonio, TX

It takes several visits to get a problem corrected. If an appliance or kitchen or bathroom fixture needs to be replaced, they replace with the cheapest fixture.

3 years ago

Reply from American Home Shield

Hi Scotten, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Verified Customer

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Shawn Roberts Mission Viejo, CA

The providers they use have the worst feedback on yelp. They constantly try to up charge or do the least invasive as possible, never fully fixing the issue.

3 years ago

Reply from American Home Shield

Hi Shawn, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Verified Customer

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Patrick Rehm Mobile, AL

Poor communication very poor been trying to get issues with hot water heater fixed for 3weeks and no help. But they have certainly charged me $300 already.

3 years ago

Reply from American Home Shield

Hi Patrick, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Marie Jarrell, TX

Home Shield has done nothing but dodge their policy agreement with us. They have not repaired our ac system and we have received nothing but double talk from them when we try to resolve the situation.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Angela Pevey Hammond, LA

Going on a month and still no washer when I call I can't speak with anyone who speaks English.. they say three will take care of it and call me and no response.. I'm still waiting

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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kelsie hill-huston Cibolo, TX

I complained about a company that never called me and all AHS rep did was give them more time. I paid for service more than a week ago and I still have not had the service reserved.

3 years ago

Reply from American Home Shield

Hi Kelsie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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David Alfaro-Perez

No communication/ Still waiting on my service call to be scheduled.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Gs Austin, TX

I have yet to receive an email confirming my cancelation. Also, the last serviceman did not provide me a document to sign for the work done, which he probably submitted an over statement to your company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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GM Las Vegas, NV

No problem getting the repair done. Did not have to pick up the phone to speak with anyone.

3 years ago

Reply from American Home Shield

Hi GM, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Casey Stengel Victorville, CA

Awesome service they sent an amazing tech that got the repairs done in a matter of minutes

3 years ago

Reply from American Home Shield

Hi Casey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Cynthia Nesbit Houston, TX

Services right the spot no waiting . So far everyone has been very professional.

3 years ago

Reply from American Home Shield

Hi Cynthia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Karen Shepley Carson City, NV

service from AHS was fantastic for this call regarding my air conditioner/heater

3 years ago

Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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Marilynn Drumheiser Boynton Beach, FL

Every person I have talked to has been very polite, knowledgeable and has a positive attitude.

3 years ago

Reply from American Home Shield

Hi Marilynn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Michael McKinsey Charles City, VA

They have covered 90% of all my issues and it was done professionally and on time

3 years ago

Reply from American Home Shield

Hi Michael, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Judy & Doug Smith Vancouver, WA

Responded quickly to our request. The repair man for the washer was efficient and nice.

3 years ago

Reply from American Home Shield

Hi Judy & Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Lela M Marks Rio Rancho, NM

Friendly, fast, efficient. Plumber called and set up appt the next day. Everything fixed.

3 years ago

Reply from American Home Shield

Hi Lela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Shauna Samuels Loganville, GA

Great service fast and efficient best customer service. Job well done staff does a great job

3 years ago

Reply from American Home Shield

Hi Shauna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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JL Palmer Granger, TX

Easu tp set up appointment, arrived when he said he would, professional attitude, helpful

3 years ago

Reply from American Home Shield

Hi JL, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Debbie Breth Merced, CA

Very quick response and excellent, professional service companies and technicians!

3 years ago

Reply from American Home Shield

Hi Debbie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Cindy Manley Mansfield, TX

I've only had one issue so far which was my AC. They worked with me to get it fixed immediately

3 years ago

Reply from American Home Shield

Hi Cindy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Lee H Thommock Woodstock, GA

They were on time and got the job done. Everything worked great once they were done.

3 years ago

Reply from American Home Shield

Hi Lee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Arlene lata Fowler, CA

Excellent service. They provider fast service when I needed it. Prompt and on time.

3 years ago

Reply from American Home Shield

Hi Arlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Nancy Roberts Evansville, IN

Timely addressing of my problem, politeness, knowledge, patience with my low tech abilities

3 years ago

Reply from American Home Shield

Hi Nancy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Alexia Austin-Love Accokeek, MD

These ease of making a claim, scheduling an appointment and having the technician come out quickly.

3 years ago

Reply from American Home Shield

Hi Alexia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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ARTHUR DALE PRICE Corydon, IN

EXCELLENT HELP AND CUSTOMER SERVICE. GREAT VENDORS TTO HANDLE MY MAINTEENANCE NEEDS

3 years ago

Reply from American Home Shield

Hi Arthur, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Dr. Larry W. Cowan Bartlesville, OK

Did a great job taking care of the problem. I have used them before - they are always helpful

3 years ago

Reply from American Home Shield

Hi Dr. Larry W. Cowan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Kathryn Wimmert Alexandria, LA

Prompt and professional responses on the website chat and resolution of work order

3 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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L. S. Strand Bakersfield, CA

Very happy with service. Prompt response to request and prompt service once appt set.

3 years ago

Reply from American Home Shield

Hi L.S.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Charles Jones Spring, TX

Shawn did an outstanding job and explained things very well! Great customer service!

3 years ago

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Sean Arcata, CA

AHS is responsive, proactive, and provides me peace of mind. If something goes wrong, it gets taken care of.

3 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 25th, 2023

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Verified Customer

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Bill Pope Portsmouth, VA

They came out when they said they would. The technician was very knowledgeable and helpful .

3 years ago

Reply from American Home Shield

Hi Bill, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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LARRY J GRIFFIN Ellenwood, GA

My appliance and home maintenace issues were handled coureously, swiftly and professionally.

3 years ago

Reply from American Home Shield

Hi Larry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Derrik Olmstead Beatrice, NE

Excellent customer service. They really cared about resolving any problems I had at my house.

3 years ago

Reply from American Home Shield

Hi Derrik, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Marybeth Grambo Virginia Beach, VA

We pay a regular fee, pay to get any appointment and then usually have to pay to have the repair done; I just don't see the value of this company

3 years ago

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Verified Customer

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Christopher Dovi Dogbeaze Omaha, NE

we pay twice for a service before finally replace. the water heater was finally replace but the bathroom is still running

3 years ago

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Verified Customer

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Paul Scott Fayetteville, GA

They don't seem to care and they do the minimum and take to long to get to the bottom of the issue. Costing clients more money, time and inconvenience.

3 years ago

Reply from American Home Shield

Hi Paul, I hate to hear about your American Home Shield service experience and the issues that have occurred. would be glad to speak with you to assist. Please provide your property address.

Jun. 17th, 2022

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Verified Customer

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Kathy Russell Lemon Grove, CA

It has been months and I STILL have not received my reimbursement. I HATE dealing with the non-English speaking reps. who promise and NEVER follow through and pick Repair Companies not even in the area.

3 years ago

Reply from American Home Shield

Hi Kathy, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Jennifer Thomas Little Rock, AR

The service I have receives has been terrible. I filed the claim for my AC unit on 5/11/22 as of today 6/7/2022 the part has not been order to repair my unit. I was told on 5/24/22 that the part was ordered on that day.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Verified Customer

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Dina caldwell London, OH

I have been told for a week now that someone will be out to fix my ac. They have not shown up or called. I have asked for a different contractor to be sent and was told this one is all they have.

3 years ago

Reply from American Home Shield

Hi Dina, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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Carol Presnell Haughton, LA

It's been 2 weeks and now I have to find a contractor and I asked for supervisor and never got one because I got a different answer every time I call and still don't have a appointment

3 years ago

Reply from American Home Shield

Hi Carol, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 17th, 2022

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