American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Jo Ann Gonzalez Edinburg, TX

Awesome! Very happy with the service that I receive, awesome communication, simply perfect

4 years ago

Reply from American Home Shield

Hi JoAnn, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Chadwick L Key Cameron, NC

Service was professional and on Time. I Definitely will use there service again in the future.

4 years ago

Reply from American Home Shield

Hi Chadwick, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 3rd, 2022

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Verified Customer

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Trisha Bowman Ringgold, GA

Dependable, trusted. I'm a customer of 12 years and have used AHS at least 9 times.

4 years ago

Reply from American Home Shield

Hi Trisha,
We appreciate your feedback and patronage over the past 12 years. It has been a pleasure to serve you!

Jun. 7th, 2022

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Verified Customer

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James Ratliff Greenup, KY

Very prompt and very good service. The response was quick and the contractor was excellent

4 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Lynne Letzring Tarpon Springs, FL

Excellent service and follow thru. Serviceman was very professional and presentable

4 years ago

Reply from American Home Shield

Hi Lynne, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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ADDISON HUNTER III Houston, TX

Sometimes the repair company is a bit slow, but they do return andthe repairs are always made.

4 years ago

Reply from American Home Shield

Hi Addison, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Richard Lacy Cameron, NC

Company chosen for service was outstanding and I did not have to pay for the freon added.

4 years ago

Reply from American Home Shield

Hi Richard, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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LaRita M Smith Montgomery, AL

Everyone seems to be very professional and kind. Love the customer service received

4 years ago

Reply from American Home Shield

Hi LaRita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Richard Brouillette Blue Springs, MO

They listened to my issue with a service call and corrected the issue very quickly

4 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Terry Alter Los Altos, CA

Fast, efficient in terms of setting up appointments; excellent service providers.

4 years ago

Reply from American Home Shield

Hi Terry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Laura Byrd Hampton, VA

Coverage, cost and customer service are all very good. I recommend to all my clients.

4 years ago

Reply from American Home Shield

Hi Laura, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Hannah Oikawa Salinas, CA

Quick service, great communication and follow up, fantastic coverage and service.

4 years ago

Reply from American Home Shield

Hi Hannah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Larry Oliver Corpus Christi, TX

The repair was done on the icemaker with all factory parts by a very professional tech .

4 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Barbara Hall Independence, MO

Home repairs are assigned to a respectable company who takes care of the problem quickly.

4 years ago

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Jessica Cooper District Heights, MD

Overall experience has been great! The timely response, and the amount of coverage and offers.

4 years ago

Reply from American Home Shield

Hi Jessica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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gene Williamsburg, VA

For the most part they have been very responsive but in a few cases it has been a challenge to deal with them

4 years ago

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Verified Customer

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Sybil DCosta Hollywood, FL

good and quick service but some issues with a claim request that was valid in my opinion but was not addressed

4 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Louise Paulson Roswell, GA

I have been a subscriber for about 20 years and my covered problems have all been resolved.

4 years ago

Reply from American Home Shield

Hi Louise, Your patronage to AHS is more than appreciated. We hope you continue to enjoy the coverage we provide.

Jun. 16th, 2022

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Verified Customer

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Thomas Reeves Hawthorne, FL

I have had a work order on the books since November and they have not resolved it they have used every excuse in the book the people you talk to speak horrible English and can never seem to resolve the problem

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Christopher Douglas Fort Worth, TX

AHS is not in the business of providing service. If they can find a loophole to get out of servicing something they will use it.

4 years ago

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Verified Customer

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Alisha Turner-Lewis Woodville, MS

I have been without a stove since May 9th and I still dont have a stove. It missed the truck 1 week n the next week it was damaged

4 years ago

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Verified Customer

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Darrell Lindsey Springdale, AR

They have not adjusted their rates for inflation. I called and got a person that could not speak the language very well. I did get a very nice English speaking man when I called to cancel my contract.

4 years ago

Reply from American Home Shield

Hi Darrell, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Verified Customer

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Alex Ladera Ranch, CA

Coverage is terrible. response time is awful. takes 1-4 weeks to get work completed. Most Customer service reps are not able to speak english..very hard to understand.

4 years ago

Reply from American Home Shield

Hi Alex, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Verified Customer

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Denise Ohr

They replaced my dryer although my previous one was only 7 years old.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Shawn McIntire Normal, IL

Quick and easy. I submitted my request on Wednesday and had someone out to fix the problem Friday.

4 years ago

Reply from American Home Shield

Hi Shawn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Joe Rodriguez Fort Worth, TX

Great customer service provided fast service and contractor selected was amazing

4 years ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Barbie A Roundtree Roxboro, NC

The online representative was friendly and helpful. The contractors provided excellent service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Jim York Altus, OK

The agent I talked with was very helpful. AHS has been there for us for the last two years.

4 years ago

Reply from American Home Shield

Hi Jim,thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Marylin Mae Bateman Trabuco Canyon, CA

Easy to make appointments for repairs. Companies recommended are always professional

4 years ago

Reply from American Home Shield

Hi Marylin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Tommy Crockett Killeen, TX

When I called I was treated with respect and my case was handled verey expediently

4 years ago

Reply from American Home Shield

Hi Tommy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Nancy Greenberg Omaha, NE

Good coverage to resolve issues and thorough follow up to be sure all is taken care of!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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CHERYL ANN JONES Houston, TX

It was a smooth positive transaction. Everyone handled the situation professionally.

4 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Katherine Blanke Newburgh, IN

I was able to get service for my plumbing that afternoon, and the problem was resolved quickly.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Katherine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Larry Jackson Fresno, TX

They have always, when their is a issue with repairs have always resolved problems

4 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 16th, 2022

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Verified Customer

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Lynda Caldwell Birmingham, AL

They respond quickly to requests, and check to see if your requests are taken care of properly

4 years ago

Reply from American Home Shield

Hi Lynda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Eric Wilderdyke Adel, IA

Had to use for the first time, very timely response and service by a well known company.

4 years ago

Reply from American Home Shield

Hi Eric, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Lucy Whiteman Apple Valley, CA

Excellent service and quick response. Recommended plumber, who resolved the problem quickly.

4 years ago

Reply from American Home Shield

Hi Lucy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Mike Barnett Yuma, AZ

Quick service, understand issue and very good attitude. I felt as a valued customer.

4 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Ampi Horn Hayward, CA

Responsive to our needs. Our garbage disposal didn't function as it should, its been replaced.

4 years ago

Reply from American Home Shield

Hi Ampi, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Leonard V Anzalone Port Saint Lucie, FL

Gentleman that came to our house went above and beyond; I give him a perfect score.

4 years ago

Reply from American Home Shield

Hi Leonard, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Nash Stroy San Antonio, TX

American Home Shield has a quick response time and always sends quality companies for the job.

4 years ago

Reply from American Home Shield

Hi Nash, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Syam Fulton, MD

Timely response and resolution of the issue and explained what was done to resolve the issue.

4 years ago

Reply from American Home Shield

Hi Syam, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Don Edd Green San Antonio, TX

The technician was very professional and identified the issue with our appliance very quickly.

4 years ago

Reply from American Home Shield

Hi Don, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 30th, 2022

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Verified Customer

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Blake Brimhall Idaho Falls, ID

Did a Great Job of helping us get our heater fixed. We had problems with our first mechanic.

4 years ago

Reply from American Home Shield

Hi Blake, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Ronald Morton Port Haywood, VA

Overall it was good. Due to the date of my call, it took some time to get service

4 years ago

Reply from American Home Shield

Hi Ronald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Nancy Thompson Windsor, CO

Always on time and very professional. The work explained everything that needed to be done.

4 years ago

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2022

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Verified Customer

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Sheron E Bello Upper Marlboro, MD

service was prompt additional issue arise and they follow thru on having it taken care of

4 years ago

Reply from American Home Shield

Hi Sheron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Shawna Luzar Indio, CA

For most recent issue we were connected to a good repair company who took care of the issue

4 years ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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Madeline Loving Richmond, VA

Prompt response to my request for service. Sent qualified technician to handle the issue.

4 years ago

Reply from American Home Shield

Hi Madeline, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Jeffrey J Covert

Coverages and experienced vendors, one thing that could be improved is stop outsourcing customer service overseas

4 years ago Edited May 26, 2022

Reply from American Home Shield

Hi Jeffrey, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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