American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Cindy Meyer Kennewick, WA

I had to call several times last year and this year and all my problems were taken care of.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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mary hill Austin, TX

It is very easy to request service when something breaks. You get help right away

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Frederick Burgess Anchorage, AK

easy to schedule, very quick response from contractor, professional service from contractor

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Darla Clarkson Richmond Hill, GA

Have had nothing but good experiences with getting things fixed, and good customer service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Thelma Harris Saint Louis, MO

They offer Efficient service and very reliable service. Truly a company to count on.

3 years ago

Reply from American Home Shield

Hi Thelma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Johuntas Hawkins Copperas Cove, TX

When I asked for an second opinion on my air conditioner issue, I was satisfied with results

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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R Petkun Carlsbad, CA

The plumber sent by AHS was timely, professional and resolved the issue within 10 minutes.

3 years ago

Reply from American Home Shield

Hi R Petkun, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Angelique Dunbar Killeen, TX

Comprehensive coverage, good service providers, prompt service, excellent coverage

3 years ago

Reply from American Home Shield

Hi Angelique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Erika Snow Vancouver, WA

They have always responded quickly with claims and have sent good people to our home

3 years ago

Reply from American Home Shield

Hi Erika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Kimberly Sanders Memphis, TN

The quick response from AMS, and the service we received by the company responding to our problem.

3 years ago

Reply from American Home Shield

Hi Kimberly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Dickie Haney Amarillo, TX

I have had no problems getting someone out to check on and repair my problem in a timely manner.

3 years ago

Reply from American Home Shield

Hi Dickie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Shauna Ann Wright Fresno, CA

Exceptionally fast and courteous. Got is a new appointment when the first one was weeks out.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Deandrea Savannah, GA

Such a quick response. I am really impressed on professionalism, quality, and quick response.

3 years ago

Reply from American Home Shield

Hi Deandrea, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Colleen Lathery Santa Maria, CA

The ac repair man did an awesome job. He took his time to make sure we were satisfied

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Treva Sanders

They've always responded quickly and sent qualified technicians to remedy any problem.

3 years ago

Reply from American Home Shield

Hi Treva, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Yolanda Hunt Houston, TX

Professional image at time of service with quick efficient work completed promptly.

3 years ago

Reply from American Home Shield

Hi Yolanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Dottie Lincoln, NE

they did a great job. The motor is a little noisy but I hope that isn't an issue

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Pearl Robbs Prairieville, LA

They cover what they said they would and the repairmen they send out were able to fix the problem.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Barbara Holbrook Marysville, OH

They always get my appliences taken care of so i recomend to all my friends and family.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Evelyn Mathis Memphis, TN

Because they have replaced my double oven, dishwasher and now my refrigerator. Cant wIt to get it

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Mary Reynolds Orlando, FL

Timely manner. Gary was very accommodating and was able to fix the broken garbage disposal

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Lauren Rudnisky Rockwall, TX

I have been with this company for a while and they have been helpful to resolve my issues

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Marilou Epps San Antonio, TX

My experience with American Home Shield has been very positive. Problems have been fixed or item replaced.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Sandra R Murphy Bakersfield, CA

Upset that our custom refrigerator which now costs over $10k and we were only given the maximum of $3k

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Jayne Gladden Casa Grande, AZ

I submitted claim on 8/3. It is 8/25 and I still don't have any air. No one from AHS has called to follow up to update me when my service will be done!

3 years ago

Reply from American Home Shield

Hi Jayne, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Omnya West Chester, PA

Poor response time, I needed ac repairs and it took them more than 5 dayys to find someone to repair. Finally I did it myself

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Arthur Harris Cumming, GA

Coverage is sketchy and at times the contractors seem restricted about the process and at times delays in getting equipment.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Rita Garcia Killeen, TX

My experience with a plumbing company sent from AHS was not favorable at all. I am trying to get a cash out in lieu payment and it is worse then pulling teeth.

3 years ago

Reply from American Home Shield

Hi Rita, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please add your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Barbara Shaw North Las Vegas, NV

To be given the run around regarding my washing machine and it's still not resolved from July. It ridiculous. I had to wait 2 years for a resolution regarding my dishwasher.

3 years ago

Reply from American Home Shield

Hi Barbara, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Sep. 8th, 2022

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Verified Customer

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Anush Dolukhanyan Fresno, CA

You pay for someone to come out to look at what is wrong and when they tell you, the home warranty finds a way to get out of paying for it. So what is the home warranty good for if they find a way out of paying.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Roxana Willis Manvel, TX

We have been without air conditioning for a week in this Texas heat, every time I call AHS they say they have not received anything from US Air , UA Air says they have sent it twice. Not happy with AHS right now.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Kelly Residence Scottsdale, AZ

authorized then denied the repair of evap. cooler never notified me but told the appliance repair company they were going to deny the claim, too hot is a health issue for my wife and I with asma and COPD.

3 years ago

Reply from American Home Shield

Hi Kelly, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Eldhose Pembroke Pines, FL

American Home Shield finds any excuse necessary not to cover something. If you have a leak you have to let it leak until their contractor comes, you cannot try to mitigate until help arrives.

3 years ago

Reply from American Home Shield

Hi Eldhose, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.

Sep. 8th, 2022

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Verified Customer

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Eric Frugier Houston, TX

The only person you can talk to is an overseas call center employee. Difficult to understand and makes promises that are not fulfilled. It takes many days and many phone calls before anything gets done.

3 years ago

Reply from American Home Shield

Hi Eric, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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linda oakey Woodbridge, VA

Because AMS treat their customers with dignity and very quick to solve customers problems.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Flores Fremont, CA

Easy and quick replacement check after being told by repairman it could 'nt be fixed .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Ronda Johnson Kalamazoo, MI

American Home Shield really came through in the time of need, very easy to work with.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Saly M. Dumfries, VA

Customer service is excellent. It may take time to wait for the tech person but it's worth it.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Michael Murray Los Angeles, CA

Great service and a very positive outcome to the problem I was having with my oven.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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estella cardiel Madera, CA

Very easy to report a claim,timely on getting appointments set,very professional service techs

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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JB Robinson Richmond, VA

Customer oriented and they do what they said they will do! No games, but very honest company

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Carol Shore Hudson, NC

Their response to my request is quick and the company they assign gets the job done.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Joshua Cole Winston-Salem, NC

Easy to get in touch with when you have a problem. They respond with help quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Qiana McIntosh Chicago, IL

they completed repairs, was couteous and seemed concerned about me being inconvenienced

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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carine Stephanie Mboumwa Champaign, IL

Three uses of our plan and all have been print and solved the issue efficiently.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Dana Roscoe Manakin-Sabot, VA

AHS took care of my problems very quickly, which is exactly what I was looking for.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Paula LaFavers Canton, GA

A contractor is assigned immediately and all contractor have been professional.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Barbara Jean Glass Fort Washington, MD

They were fast to get in touch with the contractor and it was easy for me to take care of

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Deborah Fagnani Acampo, CA

Very nice man and they showed up on time and did a very good job very pleasant and accommodating.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Betty A TorrianLee Pittsburg, CA

A/C was fixed in a timely fashion and was communicated to me when it would be fixed

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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