American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Marilou Epps San Antonio, TX

My experience with American Home Shield has been very positive. Problems have been fixed or item replaced.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Sandra R Murphy Bakersfield, CA

Upset that our custom refrigerator which now costs over $10k and we were only given the maximum of $3k

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Arthur Harris Cumming, GA

Coverage is sketchy and at times the contractors seem restricted about the process and at times delays in getting equipment.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Jayne Gladden Casa Grande, AZ

I submitted claim on 8/3. It is 8/25 and I still don't have any air. No one from AHS has called to follow up to update me when my service will be done!

3 years ago

Reply from American Home Shield

Hi Jayne, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Barbara Shaw North Las Vegas, NV

To be given the run around regarding my washing machine and it's still not resolved from July. It ridiculous. I had to wait 2 years for a resolution regarding my dishwasher.

3 years ago

Reply from American Home Shield

Hi Barbara, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Sep. 8th, 2022

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Verified Customer

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Omnya West Chester, PA

Poor response time, I needed ac repairs and it took them more than 5 dayys to find someone to repair. Finally I did it myself

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Rita Garcia Killeen, TX

My experience with a plumbing company sent from AHS was not favorable at all. I am trying to get a cash out in lieu payment and it is worse then pulling teeth.

3 years ago

Reply from American Home Shield

Hi Rita, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please add your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Roxana Willis Manvel, TX

We have been without air conditioning for a week in this Texas heat, every time I call AHS they say they have not received anything from US Air , UA Air says they have sent it twice. Not happy with AHS right now.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Anush Dolukhanyan Fresno, CA

You pay for someone to come out to look at what is wrong and when they tell you, the home warranty finds a way to get out of paying for it. So what is the home warranty good for if they find a way out of paying.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Eric Frugier Houston, TX

The only person you can talk to is an overseas call center employee. Difficult to understand and makes promises that are not fulfilled. It takes many days and many phone calls before anything gets done.

3 years ago

Reply from American Home Shield

Hi Eric, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Kelly Residence Scottsdale, AZ

authorized then denied the repair of evap. cooler never notified me but told the appliance repair company they were going to deny the claim, too hot is a health issue for my wife and I with asma and COPD.

3 years ago

Reply from American Home Shield

Hi Kelly, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Eldhose Pembroke Pines, FL

American Home Shield finds any excuse necessary not to cover something. If you have a leak you have to let it leak until their contractor comes, you cannot try to mitigate until help arrives.

3 years ago

Reply from American Home Shield

Hi Eldhose, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.

Sep. 8th, 2022

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Verified Customer

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estella cardiel Madera, CA

Very easy to report a claim,timely on getting appointments set,very professional service techs

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Betty A TorrianLee Pittsburg, CA

A/C was fixed in a timely fashion and was communicated to me when it would be fixed

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Carol Shore Hudson, NC

Their response to my request is quick and the company they assign gets the job done.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Paula LaFavers Canton, GA

A contractor is assigned immediately and all contractor have been professional.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Saly M. Dumfries, VA

Customer service is excellent. It may take time to wait for the tech person but it's worth it.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Deborah Fagnani Acampo, CA

Very nice man and they showed up on time and did a very good job very pleasant and accommodating.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Ronda Johnson Kalamazoo, MI

American Home Shield really came through in the time of need, very easy to work with.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Flores Fremont, CA

Easy and quick replacement check after being told by repairman it could 'nt be fixed .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Dana Roscoe Manakin-Sabot, VA

AHS took care of my problems very quickly, which is exactly what I was looking for.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Michael Murray Los Angeles, CA

Great service and a very positive outcome to the problem I was having with my oven.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Qiana McIntosh Chicago, IL

they completed repairs, was couteous and seemed concerned about me being inconvenienced

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Tin S Aye Washington, DC

Always fast efficient and great price . Great suppliers. Fixes everything. Really really like

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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carine Stephanie Mboumwa Champaign, IL

Three uses of our plan and all have been print and solved the issue efficiently.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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JB Robinson Richmond, VA

Customer oriented and they do what they said they will do! No games, but very honest company

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Barbara Jean Glass Fort Washington, MD

They were fast to get in touch with the contractor and it was easy for me to take care of

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Joshua Cole Winston-Salem, NC

Easy to get in touch with when you have a problem. They respond with help quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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linda oakey Woodbridge, VA

Because AMS treat their customers with dignity and very quick to solve customers problems.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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brenda burnham Bossier City, LA

Very supportive, fine in a timely manne. I didnt think I should have paid 100$r

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Jason Robertson Harker Heights, TX

I just had two questions the associated handled my request in a professional manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Carolyn McKnight McDonough, GA

The last 2 items I needed fixed were fixed without any issues. And completed in a timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Janet Taylorj Blairsville, PA

Always satisfied with service always taken care of in a timely matter and satisfied

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Harris Arlington, TX

I rate a better score because AHS contacted the vendor GE of my dishwasher and their repair men fixed the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Leland A Duey Rocklin, CA

profesional, quick to respond, discover the problem and send out the company to fix the problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Janice M. Sutton Mineola, NY

Competitive trade fees, ease of scheduling service calls and fast response in scheduling contractors.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Prakash Nagarkatti Columbia, SC

Customer service culture differences make it difficult but no problems in the replacement center they are

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Sharon Horvath Prescott, AZ

Professional and thorough l. Got a contract out right away to a heating and air company

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Shondra Cooper Chicago, IL

They have gotten much better. They have update their system to call back instead of waiting for hours on phone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Martin McGregor Spring, TX

Some representatives aren't helpful. Have gotten my service calls wrong. One said I had an outside vendor for a call they dispatched someone to.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Bruce A Haugeberg El Dorado, KS

Have had an open case for about 8 weeks for a stove that does not work. AHS will not work with us. Several very long phone calls later, we are without a stove and all AHS can say is wait to see if repair company responds

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Henry Howell Jr Guntersville, AL

We went without AC in the middle of Texas summer for a month and a half and when they finally did get the part because of American home shield cheapness the parts probably gonna break again real soon

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Verified Customer

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Jta Austin, TX

My experience with a plumbing company sent from AHS was not favorable at all. I am trying to get a cash out in lieu payment and it is worse then pulling teeth.

3 years ago

Reply from American Home Shield

Hi Jta, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 26th, 2022

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Verified Customer

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Vicky Peacock Everett, WA

I had been very frustrated with my toilet not being repaired when they should have removed the toilet to unplug it and it is still not flushing correctly!

3 years ago

Reply from American Home Shield

Hi Vicky, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Robert

It's a smooth and easy process since you can request service online.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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FRANK A CICHA Ocala, FL

response was great. I appreciated thecall back system rather than the long waits of the past

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Christina Ramos North Richland Hills, TX

Fast and easy service. The company that serviced my house was prompt and courteous.

3 years ago

Reply from American Home Shield

Hi Christina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Gwenda Runer Chanute, KS

Communication was great. Got on the request fast. NO HASSLES! Really surprised me.

3 years ago

Reply from American Home Shield

Hi Gwenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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E. Taylor Las Vegas, NV

Good customer service and reliable referral repair company. On time and fixed the problem quickly.

3 years ago

Reply from American Home Shield

Hi E, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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charles e justus Del Rio, TX

The repair person was prompt and took care of servicing our air conditioning/heating system.

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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