American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Shawn OGorman San Antonio, TX

Hassle free approval of my request and the prompt action scheduling the service appointment

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Lathan Johnson Houston, TX

I know when i call AHS I'm getting a professional who knows what they are doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Scott Walker Wrentham, MA

Super friendly service and always professional. Quick to respond and easy to work with.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Donna Santa Rosa, CA

There was a quick response to my concerns and the work was done quickly and professionally.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Shands McCoy Goldsboro, NC

The repairman was prompt, communicated well, and completed the check to our satisfaction

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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THOMAS WILLIAMS Panama City, FL

always responsive and each of the selected partners/vendors/suppliers are professionals

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Js Rancho Cordova, CA

Because each person who help me are very nice and very kind and know what they are doing.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Amy Rosano Albuquerque, NM

Fast service, fixed the problem. No issues with the dishwasher since the service was completed.

3 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Margaret Leitsch McHenry, IL

Cause they were prompt, it didn't take foreva for a company to come look at my ac unit.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Verified Customer

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Bryan Mendoza Alexander, AR

Easy to report my issue. Quick response for service. My issue was resolved within a week.

3 years ago

Reply from American Home Shield

Hi Bryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Marques Carter Douglasville, GA

I did not have to wait a long time for a repair company to contact me to provide service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Gwen Harris Missouri City, TX

The technician, John from PDS was professional and completed my repair in minutes.

3 years ago

Reply from American Home Shield

Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Lester Neidig Columbia, SC

I found them to be difficult to deal with - They do not have alternative companies to send out when a repair is needed. They go only to 1 company

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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GARY W EVANS Henderson, NV

Lack of clear communication. They claimed they sent a email confirming service but email just said to contact the service provider.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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colleen pioli Suffolk, VA

Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Amy Newland Dayton, OH

We just had a blockage in our plumbing with sewage coming up into the house. I wasn't allowed to get someone to help right away.

3 years ago

Reply from American Home Shield

Hi Amy,
I hate to hear about the delay in service that has been experienced with AHS to have the plumbing repaired.

Oct. 12th, 2022

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Verified Customer

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PATRICK MALONE

The job is very Professional and nicely done. Very happy for the experience.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Mario Chavarria San Antonio, TX

Takes too long to get an appointment. I kept receiving emails to rate my service when the appointment had not occurred. You need to fix that.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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Shera Crow Midland, TX

Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.

3 years ago

Reply from American Home Shield

Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Cindy Walker Mc Kinney, TX

They are always prompt with service and everyone they send is polite, courteous and knowledgeable.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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VINCENT DIPENTIMA Deerfield Beach, FL

On time got right to work and did an excellent job on a difficult ceiling fan control.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Samuel Cooley Frankfort, KY

They just get better as time goes on. Better vendors, new coverages, and fast service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Lynnita Johnson Fort Pierce, FL

Each time I have used AHS I have been impressed with the service repairman sent out

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Vanessa Skinner Suffolk, VA

The Technician was on time and had wonderful knowledge of what needed to be done

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Beth Olson Port Ludlow, WA

Ron was very professional and went above and beyond to find a solution to my problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Mike Hill Chelsea, AL

The Guys from K&S Services were Iike Ninjas, quick, silent and Really, REALLY Good.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Al Aubert Molalla, OR

Regarding our dishwasher, ordered the parts and got the job done right this time. Thank you Rudy!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Howard

Friendly professional service. Arrived on time and let me know exactly what was being done.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Marie R. McCoy Indian Land, SC

Service company called on time, arrived on time, and resolved the problem quickly.

3 years ago

Reply from American Home Shield

Hi Marie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Rick Wade Argyle, TX

Excellent service. Plumber found problem and fixed it immediately. He was very knowledgeable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Tanya Armendariz North Las Vegas, NV

My appliances have always been repaired. If replacement was needed the item was replaced

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Nancy Howard Greensboro, NC

Professional people. Prompt and on time to appointments. Answered all my questions.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Bommudurai Vairamuthu

On time experts . Professional . Technician showed up on time snd fixed the issue timing

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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William E Reynolds Yorktown, VA

Repairman was very polite and effecient. Repairs were made satisfactorily in a short time.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Jiten Sibal Gilbert, AZ

5 star company very happy good response always on time and excellent customer service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Mehryar Garakani Danville, CA

They have been very responsive. Great customer service. They take care of problems.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Joan Peckham Oakley, CA

They have been there when I needed them. There service providers have all been very professional

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Cheryl Nolen San Antonio, TX

Great get the job done always getting the right company to get the repairs done

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Barb Sun City, AZ

East to schedule needed repairs online. Have been quite satisfied with the contractors that have been dispatched.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Heather Phoenix, AZ

I don't think the best companies are sent out but they did the job. Home Shield was always very helpful

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Hallie Fonseca Redding, CA

Although the repair needs was on a late Friday I was able to get it resolved the following business day

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Timothy Hancock Arvada, CO

Home shield responded in a timely manner. They sent a very competent company to my house to fix the problem.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Kevin Lowe O'fallon, MO

Most calls have been repaired quickly but they were unable to get a vendor to perform my fall checkup.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Joe lesar Wayland, MI

I would have given a 5 but it took a lot push and shove to get my problem taken care of, Kim W was awesome

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Kathy J Brandal Petaluma, CA

When I renewed one of our contracts, the discount was not entered. Then when I called about a service I was told I had a past due account.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Owen C. Harris Lilburn, GA

It took too long to get the initial evaluation & now I have to wait another 2 weeks for the parts needed to fix my refrigerator.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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randy white Dayton, OH

It cost $1150 to have my ac charged,plus a $100 service fee, ahs paid a whopping $50 towards repair, Hardly worth paying a monthly fee

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Ben Flossmoor, IL

AHS has been taking my monthly payments for months. And they have been out to my home (2) times and each time they have made excuses as to why they can't honor the warranty. I'm starting to believe they are a SCAM

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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Desiree Lindley Beaver Falls, PA

I had a dishwasher that needed replaced. They had the replacement delivered but not installed. I called a week ago for a resolution and it still sits. No installer has contacted me.

3 years ago

Reply from American Home Shield

Hi Desiree, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Crystal Barth Fort Worth, TX

Been paying for over 20 years and when air conditioner compressor went out they were going to pay for a compressor only and me pay for old Freon.. this amounted to a bandaid on a 30-year unit.

3 years ago

Reply from American Home Shield

Hi Crystal, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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