American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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colleen pioli Suffolk, VA

Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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GARY W EVANS Henderson, NV

Lack of clear communication. They claimed they sent a email confirming service but email just said to contact the service provider.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Lester Neidig Columbia, SC

I found them to be difficult to deal with - They do not have alternative companies to send out when a repair is needed. They go only to 1 company

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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Shera Crow Midland, TX

Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.

3 years ago

Reply from American Home Shield

Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Samuel Cooley Frankfort, KY

They just get better as time goes on. Better vendors, new coverages, and fast service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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VINCENT DIPENTIMA Deerfield Beach, FL

On time got right to work and did an excellent job on a difficult ceiling fan control.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Cindy Walker Mc Kinney, TX

They are always prompt with service and everyone they send is polite, courteous and knowledgeable.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Vanessa Skinner Suffolk, VA

The Technician was on time and had wonderful knowledge of what needed to be done

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Mehryar Garakani Danville, CA

They have been very responsive. Great customer service. They take care of problems.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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William E Reynolds Yorktown, VA

Repairman was very polite and effecient. Repairs were made satisfactorily in a short time.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Beth Olson Port Ludlow, WA

Ron was very professional and went above and beyond to find a solution to my problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Bommudurai Vairamuthu

On time experts . Professional . Technician showed up on time snd fixed the issue timing

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Nancy Howard Greensboro, NC

Professional people. Prompt and on time to appointments. Answered all my questions.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Mike Hill Chelsea, AL

The Guys from K&S Services were Iike Ninjas, quick, silent and Really, REALLY Good.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Al Aubert Molalla, OR

Regarding our dishwasher, ordered the parts and got the job done right this time. Thank you Rudy!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Howard

Friendly professional service. Arrived on time and let me know exactly what was being done.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Marie R. McCoy Indian Land, SC

Service company called on time, arrived on time, and resolved the problem quickly.

3 years ago

Reply from American Home Shield

Hi Marie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Rick Wade Argyle, TX

Excellent service. Plumber found problem and fixed it immediately. He was very knowledgeable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Jiten Sibal Gilbert, AZ

5 star company very happy good response always on time and excellent customer service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Tanya Armendariz North Las Vegas, NV

My appliances have always been repaired. If replacement was needed the item was replaced

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Lynnita Johnson Fort Pierce, FL

Each time I have used AHS I have been impressed with the service repairman sent out

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Cheryl Nolen San Antonio, TX

Great get the job done always getting the right company to get the repairs done

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Joan Peckham Oakley, CA

They have been there when I needed them. There service providers have all been very professional

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Hallie Fonseca Redding, CA

Although the repair needs was on a late Friday I was able to get it resolved the following business day

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Heather Phoenix, AZ

I don't think the best companies are sent out but they did the job. Home Shield was always very helpful

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Timothy Hancock Arvada, CO

Home shield responded in a timely manner. They sent a very competent company to my house to fix the problem.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Kevin Lowe O'fallon, MO

Most calls have been repaired quickly but they were unable to get a vendor to perform my fall checkup.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Joe lesar Wayland, MI

I would have given a 5 but it took a lot push and shove to get my problem taken care of, Kim W was awesome

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Barb Sun City, AZ

East to schedule needed repairs online. Have been quite satisfied with the contractors that have been dispatched.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Kathy J Brandal Petaluma, CA

When I renewed one of our contracts, the discount was not entered. Then when I called about a service I was told I had a past due account.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Owen C. Harris Lilburn, GA

It took too long to get the initial evaluation & now I have to wait another 2 weeks for the parts needed to fix my refrigerator.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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randy white Dayton, OH

It cost $1150 to have my ac charged,plus a $100 service fee, ahs paid a whopping $50 towards repair, Hardly worth paying a monthly fee

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Desiree Lindley Beaver Falls, PA

I had a dishwasher that needed replaced. They had the replacement delivered but not installed. I called a week ago for a resolution and it still sits. No installer has contacted me.

3 years ago

Reply from American Home Shield

Hi Desiree, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Crystal Barth Fort Worth, TX

Been paying for over 20 years and when air conditioner compressor went out they were going to pay for a compressor only and me pay for old Freon.. this amounted to a bandaid on a 30-year unit.

3 years ago

Reply from American Home Shield

Hi Crystal, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Joseph Bucaro Plainfield, IL

My ears have trouble understanding English from a person speaking with a strong accent. also, I didn't realize there was a limit to how much you will pay for a new furnace or air conditioner.

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Sonia Garcia Mansfield, TX

I have been without air conditioning for 2 weeks. The customer service team is unresponsive. They have not been able to escalate. I have a hard time understanding certain reps. We most will cancel.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Joseph Middleton Mesa, AZ

Never had such bad experience trying to get things fixed had to spend 7100 on a new AC unit they couldn't order the right part and had to spend 1500 on a hotwater heater told me two to three weeks to get it fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Ben Flossmoor, IL

AHS has been taking my monthly payments for months. And they have been out to my home (2) times and each time they have made excuses as to why they can't honor the warranty. I'm starting to believe they are a SCAM

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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Patricia Scott Plano, TX

No one knows what to do and have cheated me out of money. Iam still waiting for my air conditioner reimbursement and have sent the invoice 5 times Wher's my money AHS? YOU ARE WORTHLESS

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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Paul Kinder Virginia Beach, VA

they were immediate with my appointment and the company responded in a very timely manner

3 years ago

Reply from American Home Shield

Hi Paul, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 22nd, 2022

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Verified Customer

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Kelvin Solomon Placentia, CA

Ultra quick response time, excellent contractor assigned to my job and good coverage

3 years ago

Reply from American Home Shield

Hi Kelvin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 22nd, 2022

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Verified Customer

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cynthia. davis Richland, WA

American Home Shield responded promptly and replaced our dishwasher when it failed.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Theresa Bradlow Las Vegas, NV

Service was good and professional. I had to call them and remind them to come and install the part.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 27th, 2022

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Verified Customer

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Dana Holland Katy, TX

Coverage is poor - I pay all of this money and you don't cover the items that need repair. Difficult to work with. The paperworks needs to be perfect or you wont do the repair work.

3 years ago

Reply from American Home Shield

Hi Dana, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contract number.

Sep. 28th, 2022

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Verified Customer

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Phil Bella Vista, CA

They were very professional to deal with and promptly scheduled the service on our appliance.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Kellie Dayton, OH

It is easy to request service and the companies they send always do a great job.

3 years ago

Reply from American Home Shield

Hi Kellie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Milton Grubbs Dunn, NC

I always get quick service, and the contractors that are dispatch are ALWAYS very professional.

3 years ago

Reply from American Home Shield

Hi Milton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Moore Cibolo, TX

Fast in assigning a contractor. Easy process to file complaint or issue with appliance.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Lauren Barrera San Antonio, TX

Always dependable! Worth every penny. Most reliable thing I've purchased since buying my house

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Mike Euglow Aurora, CO

Great service and fast repair, sent the repair in and had a service company out right away.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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