American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Barksdale Glasetta Chicago, IL

I had to have two plumbing co in my home, and the problem still is NOT fixed. i am left with a rectangular shape hole in my kitchen ceiling

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Charlotte Jodoin Henderson, NV

It depends on the service person that comes, it seems like it's one extreme or the other. The electrician was horrible and the plumber was great.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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THOMAS LAMPROS Greenville, NC

American Home Shield charges an upfront fee of over $100 each time I file claim for service. This should be covered by my monthly payment.

3 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for sharing your AHS experience. I would be glad to speak with you regarding the service fee charges.

Dec. 15th, 2022

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Verified Customer

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John Abilene, TX

Our experience with repairs has been great. Everything done to complete satisfaction

3 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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SandyLoeb Sun City, CA

Very professional ,on time,checked the unit out found problem replaced the part

3 years ago

Reply from American Home Shield

Hi Sandy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Abdul Hyattsville, MD

The connected me with a technician promptly and kept me updated until the technician reached out.

3 years ago

Reply from American Home Shield

Hi Abdul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Tom Pryor Pahrump, NV

Everything worked as advertised-On my first claim it was taken care of fast and professionally.

3 years ago

Reply from American Home Shield

Hi Tom, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Jeannine Sierra Vista, AZ

AHS promptly addresses the problem and every repair I have had done was professional work.

3 years ago

Reply from American Home Shield

Hi Jeannine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Pam Holt

We've used them for repairs at the home and they are very thorough and professional.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Ray Miller Middletown, OH

They got a contractor out asap, contractor did a great job, well pleased with his work

3 years ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Janice Pechous Canton, OH

It's the best investment, service is always quick and done well! We've used it several time!

3 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Hazel Fisher Sierra Vista, AZ

Came when they said they would, took care of the problem and explained in terms I could understand.

3 years ago

Reply from American Home Shield

Hi Hazel,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Betzy Jacksonville, FL

Came right away. Ac went out - i called and they had a repair shop within 24 hrs

3 years ago

Reply from American Home Shield

Hi Betzy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Leticia Vazquez San Antonio, TX

Easy process, great follow-up, fast service, and great professionals made my location.

3 years ago

Reply from American Home Shield

Hi Leticia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Taka Germantown, MD

Prompt and appropriate service. I received great service as promised when I took the protection.

3 years ago

Reply from American Home Shield

Hi Taka, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Susan Pagano Bradenton, FL

The technician from Cooper was very knowledgeable and fixed the problem relatively quickly

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Sandra Allan Fort Myers, FL

Although there were problems with our case AHS was there for us all the way through

3 years ago

Reply from American Home Shield

Hi Sandra, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Hugh Brown Beebe, AR

The claims that I have had so far have been taken care of very quickly and easily.

3 years ago

Reply from American Home Shield

Hi Hugh, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Mia Davis Hampton, VA

Very friendly, great customer service, got someone out to fix our heat same day!

3 years ago

Reply from American Home Shield

HI Mia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Kathleen Robertson Washington, DC

Quick, effective service. Very friendly and polite. Coverage matched expectations

3 years ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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charles E Sr. Hope New Castle, DE

No issues quick service. Professional technicians,fast servive,great work,easy calls

3 years ago

Reply from American Home Shield

Hi Charles, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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C Callis Washington, DC

Use of very small service providers leads to long delays in job completion. My hot water was off for three days because of this.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Mabel Alexander Saint Peters, MO

CS reps go by the book. No room for extenuating circumstances or will not put theu to management to discuss alternatives

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Jan Plant Minneapolis, MN

Horrible trying to get connected to a real person. Don't like wasting time with companies that you can't easily access a real person on the phone!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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James Abbott Fresno, CA

responsive and on time. The last claim was fixed in less than 1 hour. We lost our hot water less than a day

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Lakesha Highland Springs, VA

I've had a couple of issues with this company to the point that I was about to cancel my service and go with another company.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Clarence Holmes Sr Philadelphia, PA

AHS has not held the contractors responsible for providing timely service hence repairs remain outstanding without proper communication from AHS and Contractor

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Duane Allen Jackson Murfreesboro, TN

Has always taken care of finding a reputable service provider in a short amount of time

3 years ago

Reply from American Home Shield

Hi Duane, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Arleen Pollard Victorville, CA

They answer the phone and are kind and ensure I get the service we need to complete the tssk

3 years ago

Reply from American Home Shield

Hi Arleen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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r butts Woodbridge, VA

they do a good job except it took a week to get service lucky I could plug in items somewhere else

3 years ago

Reply from American Home Shield

Hi R, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Richard Chowchilla, CA

On time, did what I expected, cleaned up and said it was done demonstrated it then left.

3 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Kenneth Elder Las Vegas, NV

Banging inside our bedroom wall is caused by a loose copper line carrying coolant from the compressor to the condensor unit in the attic. You determined this is not covered by my warranty

3 years ago

Reply from American Home Shield

Hi Kenneth, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Elizabeth Johnston Dallas, TX

A lot of the companies they use are terrible and have shady business practices. I don't like how difficult it is to talk to someone if there is an issue.

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Linda Rafaloski Pittsburgh, PA

Service was scheduled quickly. Initial visit by plumber but issue not resolved. Still waiting for return visit to be scheduled 12 days later.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Tina Schmidt Lincoln, NE

Response from Home Shield and their associated companies has been quick and painless

3 years ago

Reply from American Home Shield

Hi Tina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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William Loeffler Birmingham, AL

Good customer service, always on time and they always get the every problem fixed

3 years ago

Reply from American Home Shield

Hi William, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Stephanie N Barfield Valrico, FL

Whenever I have an issue they are prompt to respond and assist with any questions I have.

3 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Charles O'Connell Stevenson Ranch, CA

Although a minor heating problem, AHS was able to have excellent help over very shortly.

3 years ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Bill Reif Canby, OR

Great service. Fast response. Polite. Well informed. Review findings thoroughly.

3 years ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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SUSAN RANEE BISHOP-BURNT Buford, GA

The customer service is excellent. The repair companies are professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Susan, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Jim Bienemann Denver, CO

They were very professional and courteous. And they took care of the problem in a timely matter.

3 years ago

Reply from American Home Shield

Hi Jim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Kimberly C Beall Charlotte, NC

very effortless and very positive experience from the repairs to the replacement

3 years ago

Reply from American Home Shield

Hi Kimberly, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Brian Woodbridge, VA

All was very good. I was very pleased with the electrician, his skill, and demeanor.

3 years ago

Reply from American Home Shield

Hi Brian, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Kathleen Cole Port Saint Lucie, FL

when my oven stopped working AHS technician was able to solve problem and order part for repair.

3 years ago

Reply from American Home Shield

Hi Kathleen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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anonymous Fairfax, VA

Some of the appliance repair people seem uninterested and less then able to repairs. Some of them were not culturally sensitive

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Paul Fischer Daphne, AL

Technicians came to my house to tune my HVAC, problems discovered/parts ordered and I had to pay another $100 to fix the issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Kevin Randolph Atlanta, GA

Responsive. Good service They replaced my washer quickly. It's taking too long to repair my dryer

3 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Carol Martone Cape Canaveral, FL

They do not use local company's . they repair many times before replacing, I am a realtor and I do recommend them to clients

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Dianne J. Nezgoda Palm Springs, CA

I am provided with time frames in which I will received responses, and then don't receive them in the the trime frames given.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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MARY TENISON Dallas, TX

Contractors are a joke. They consistently find a reason that you must pay for the repair. Nothing is ever covered. They are a waste of your money and time.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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