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American Home Shield Reviews

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8.8

Overall Score

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SUSAN RANEE BISHOP-BURNT Buford, GA

The customer service is excellent. The repair companies are professional and knowledgeable.

3 years ago

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Reply from American Home Shield

Hi Susan, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Bill Reif Canby, OR

Great service. Fast response. Polite. Well informed. Review findings thoroughly.

3 years ago

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Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Charles O'Connell Stevenson Ranch, CA

Although a minor heating problem, AHS was able to have excellent help over very shortly.

3 years ago

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Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Stephanie N Barfield Valrico, FL

Whenever I have an issue they are prompt to respond and assist with any questions I have.

3 years ago

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Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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William Loeffler Birmingham, AL

Good customer service, always on time and they always get the every problem fixed

3 years ago

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Reply from American Home Shield

Hi William, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Brian Woodbridge, VA

All was very good. I was very pleased with the electrician, his skill, and demeanor.

3 years ago

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Reply from American Home Shield

Hi Brian, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Kathleen Cole Port Saint Lucie, FL

when my oven stopped working AHS technician was able to solve problem and order part for repair.

3 years ago

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Reply from American Home Shield

Hi Kathleen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Carol Martone Cape Canaveral, FL

They do not use local company's . they repair many times before replacing, I am a realtor and I do recommend them to clients

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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anonymous Fairfax, VA

Some of the appliance repair people seem uninterested and less then able to repairs. Some of them were not culturally sensitive

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Paul Fischer Daphne, AL

Technicians came to my house to tune my HVAC, problems discovered/parts ordered and I had to pay another $100 to fix the issues.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Kevin Randolph Atlanta, GA

Responsive. Good service They replaced my washer quickly. It's taking too long to repair my dryer

3 years ago

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Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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MARY TENISON Dallas, TX

Contractors are a joke. They consistently find a reason that you must pay for the repair. Nothing is ever covered. They are a waste of your money and time.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Z doc Hollywood, FL

I had some issues with the Plumber, they did not arrive on the day they were going to arrive and arrived late on the following day. They were not able to fix my problem

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Dianne J. Nezgoda Palm Springs, CA

I am provided with time frames in which I will received responses, and then don't receive them in the the trime frames given.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Lori rowe Easley, SC

Called with electric issue and they had dispatched an electrician within 48 hours. Quality work

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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William R Perry West Mifflin, PA

AHS worked with me thru the whole month while waiting for the job to be completed

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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George Eccleston Anthem, AZ

Prompt service and no hassles, we always have a good experience with American Home Shield

3 years ago

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Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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James & Carla Maurer Hudson, OH

I've only called twice, but both times they responded quickly, and the service was completed well

3 years ago

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Reply from American Home Shield

Hi James & Carla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Peter Mwangi Roseville, CA

AHS listened to my request, executed without delay and kept me updated to end of the project.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Michael Cotton Tallahassee, FL

The contractor scheduled me quickly. The contractor was very professional and courteous.

3 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Lisa M Datta Saint Paul, MN

They were able to get a service person out asap. No charge when I had to call them back either.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Penny Montalvan James San Marcos, TX

They are incredibly fast, responsive, and their online portal is intuitive and very user friendly!

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Laura Fisher Millbrook, AL

If I need anything, they find a way to help me. They have been wonderful and easy to work with.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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James McGregor Sun City, AZ

Everything was done as promised. Workmen were great and talked to us at each stage of the process.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Sandra Berry Prescott, AZ

professional and informed me of how to care for my frontloader on a regular basis.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Betty Murdock Killeen, TX

we had a plumbing issue and called for help. Within 15 minutes they had a plumber lined up.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Mohit Pannalal Bentonville, AR

It was easy and simple process. The good thing for me was that issue was addressed on same day

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Fernando Ortega Raleigh, NC

Great service! The technician was very knowledgeable and quick to fix the issue.

3 years ago

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Reply from American Home Shield

Hi Fernando, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Donna Greene

Needed to have my house Furness checked before winter, but you were not angle to find anyone to help me. That's a big deal.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

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Jim Peck Sequim, WA

Can't often have my appliance replaced with the same, brand, size, model and often there is no company in my area interested in working with AHS.

3 years ago

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Reply from American Home Shield

Hi Jim, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Lisa Rigo Chino Hills, CA

had a bad experience with service techs - also have a microwave that has a capability of being a built-in (which it is) but you denied the claim

3 years ago

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Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the denial.

Nov. 15th, 2022

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Amy Reed Memphis, TN

I had a hard time with AHS a few years ago. Thry decided to fix my air conditioner instead of replacing. I had no air for 3 weeks in JULY!

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Michael Pioneer, CA

First experience was bit frustrating because we could not get hold of tech. Next experience was great.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Cynthia Strachota Lead Hill, AR

I have had good luck with American home shield. Only one time that my problem did not get fixed right.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Jeanne M Thatcher Las Vegas, NV

They did the work in a timely fashion and they were neat. They did a wonderful job!

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Cathy Leesburg, FL

Customer Review Video

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Irma McKinney North Las Vegas, NV

When I need help their right on time to get me the help I need in a timely manner

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Raymond Wesley Ferkin Anchorage, AK

I've been with them for two years now -- an anytime I had a problem they took care of it.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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David Young North Sioux City, SD

AHS is always prompt and courteous in helping to resolve appliance repair issues.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Kimberly A Fresno, CA

When I call about an appliance that needs service they bok an appointment very quickly

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Kimberly Sargent Fayette, AL

They are a great company that does exactly what they say they will do and they do it really fast.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Christopher Mayville Manassas, VA

My issue was taken care of promptly and the company communicated by consistently with me.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Marcus Ridgeway Oklahoma City, OK

Customer Review Video

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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PAUL GERBER Yukon, OK

Fort the first time, the problem was resolved within 15 min and fixed on the first visit

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Leigh Ann Goodale El Dorado, AR

Fast and got the problem taken care of quickly and with no trouble for me I was very happy

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Michael staelens Port Saint Lucie, FL

So far any requests I have made for service were prompt and fixed the first time

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Kris Solomita Milpitas, CA

I had a really bad issue with getting the leak fixed it finally got resolved but it took a long long time and many many phone calls

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Mary B McHugh Murrells Inlet, SC

Never was able to talk to a person who could explain how to handle my problem. Just talked to very nice people that read from a script; but could not put me in touch with anyone who could actually help me.

3 years ago

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Reply from American Home Shield

Hi Mary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Amy Chesterland, OH

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Joy Duncan Seneca, SC

Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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