American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

SUSAN RANEE BISHOP-BURNT Buford, GA

The customer service is excellent. The repair companies are professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Susan, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Bill Reif Canby, OR

Great service. Fast response. Polite. Well informed. Review findings thoroughly.

3 years ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Charles O'Connell Stevenson Ranch, CA

Although a minor heating problem, AHS was able to have excellent help over very shortly.

3 years ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Stephanie N Barfield Valrico, FL

Whenever I have an issue they are prompt to respond and assist with any questions I have.

3 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

William Loeffler Birmingham, AL

Good customer service, always on time and they always get the every problem fixed

3 years ago

Reply from American Home Shield

Hi William, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Brian Woodbridge, VA

All was very good. I was very pleased with the electrician, his skill, and demeanor.

3 years ago

Reply from American Home Shield

Hi Brian, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Kathleen Cole Port Saint Lucie, FL

when my oven stopped working AHS technician was able to solve problem and order part for repair.

3 years ago

Reply from American Home Shield

Hi Kathleen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Carol Martone Cape Canaveral, FL

They do not use local company's . they repair many times before replacing, I am a realtor and I do recommend them to clients

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

anonymous Fairfax, VA

Some of the appliance repair people seem uninterested and less then able to repairs. Some of them were not culturally sensitive

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Paul Fischer Daphne, AL

Technicians came to my house to tune my HVAC, problems discovered/parts ordered and I had to pay another $100 to fix the issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Kevin Randolph Atlanta, GA

Responsive. Good service They replaced my washer quickly. It's taking too long to repair my dryer

3 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

MARY TENISON Dallas, TX

Contractors are a joke. They consistently find a reason that you must pay for the repair. Nothing is ever covered. They are a waste of your money and time.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Z doc Hollywood, FL

I had some issues with the Plumber, they did not arrive on the day they were going to arrive and arrived late on the following day. They were not able to fix my problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dianne J. Nezgoda Palm Springs, CA

I am provided with time frames in which I will received responses, and then don't receive them in the the trime frames given.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star

Lori rowe Easley, SC

Called with electric issue and they had dispatched an electrician within 48 hours. Quality work

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

William R Perry West Mifflin, PA

AHS worked with me thru the whole month while waiting for the job to be completed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

George Eccleston Anthem, AZ

Prompt service and no hassles, we always have a good experience with American Home Shield

3 years ago

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

James & Carla Maurer Hudson, OH

I've only called twice, but both times they responded quickly, and the service was completed well

3 years ago

Reply from American Home Shield

Hi James & Carla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Peter Mwangi Roseville, CA

AHS listened to my request, executed without delay and kept me updated to end of the project.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Michael Cotton Tallahassee, FL

The contractor scheduled me quickly. The contractor was very professional and courteous.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Lisa M Datta Saint Paul, MN

They were able to get a service person out asap. No charge when I had to call them back either.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Penny Montalvan James San Marcos, TX

They are incredibly fast, responsive, and their online portal is intuitive and very user friendly!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Laura Fisher Millbrook, AL

If I need anything, they find a way to help me. They have been wonderful and easy to work with.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

James McGregor Sun City, AZ

Everything was done as promised. Workmen were great and talked to us at each stage of the process.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Sandra Berry Prescott, AZ

professional and informed me of how to care for my frontloader on a regular basis.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Betty Murdock Killeen, TX

we had a plumbing issue and called for help. Within 15 minutes they had a plumber lined up.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Mohit Pannalal Bentonville, AR

It was easy and simple process. The good thing for me was that issue was addressed on same day

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Fernando Ortega Raleigh, NC

Great service! The technician was very knowledgeable and quick to fix the issue.

3 years ago

Reply from American Home Shield

Hi Fernando, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Donna Greene

Needed to have my house Furness checked before winter, but you were not angle to find anyone to help me. That's a big deal.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jim Peck Sequim, WA

Can't often have my appliance replaced with the same, brand, size, model and often there is no company in my area interested in working with AHS.

3 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lisa Rigo Chino Hills, CA

had a bad experience with service techs - also have a microwave that has a capability of being a built-in (which it is) but you denied the claim

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the denial.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Amy Reed Memphis, TN

I had a hard time with AHS a few years ago. Thry decided to fix my air conditioner instead of replacing. I had no air for 3 weeks in JULY!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Michael Pioneer, CA

First experience was bit frustrating because we could not get hold of tech. Next experience was great.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Cynthia Strachota Lead Hill, AR

I have had good luck with American home shield. Only one time that my problem did not get fixed right.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Jeanne M Thatcher Las Vegas, NV

They did the work in a timely fashion and they were neat. They did a wonderful job!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Cathy Leesburg, FL

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Irma McKinney North Las Vegas, NV

When I need help their right on time to get me the help I need in a timely manner

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Raymond Wesley Ferkin Anchorage, AK

I've been with them for two years now -- an anytime I had a problem they took care of it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

David Young North Sioux City, SD

AHS is always prompt and courteous in helping to resolve appliance repair issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Kimberly A Fresno, CA

When I call about an appliance that needs service they bok an appointment very quickly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Kimberly Sargent Fayette, AL

They are a great company that does exactly what they say they will do and they do it really fast.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Christopher Mayville Manassas, VA

My issue was taken care of promptly and the company communicated by consistently with me.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Marcus Ridgeway Oklahoma City, OK

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

PAUL GERBER Yukon, OK

Fort the first time, the problem was resolved within 15 min and fixed on the first visit

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Leigh Ann Goodale El Dorado, AR

Fast and got the problem taken care of quickly and with no trouble for me I was very happy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Michael staelens Port Saint Lucie, FL

So far any requests I have made for service were prompt and fixed the first time

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kris Solomita Milpitas, CA

I had a really bad issue with getting the leak fixed it finally got resolved but it took a long long time and many many phone calls

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary B McHugh Murrells Inlet, SC

Never was able to talk to a person who could explain how to handle my problem. Just talked to very nice people that read from a script; but could not put me in touch with anyone who could actually help me.

3 years ago

Reply from American Home Shield

Hi Mary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Amy Chesterland, OH

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Joy Duncan Seneca, SC

Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

American Home Shield Reviews