American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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PAUL GERBER Yukon, OK

Fort the first time, the problem was resolved within 15 min and fixed on the first visit

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Leigh Ann Goodale El Dorado, AR

Fast and got the problem taken care of quickly and with no trouble for me I was very happy

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kris Solomita Milpitas, CA

I had a really bad issue with getting the leak fixed it finally got resolved but it took a long long time and many many phone calls

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Joy Duncan Seneca, SC

Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Luis E Colon Lake Worth, FL

I request service for my home,and after I receive the diagnostic from the contractor they told me that the won't cover any wear and tear in my Ac.unit,

2 years ago

Reply from American Home Shield

Hi Luis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Mary B McHugh Murrells Inlet, SC

Never was able to talk to a person who could explain how to handle my problem. Just talked to very nice people that read from a script; but could not put me in touch with anyone who could actually help me.

2 years ago

Reply from American Home Shield

Hi Mary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Kim Nalle Washington, DC

I started a repair request for my broken dryer in July. After 4 visits and three different contractors, my dryer was just finally repaired last Friday.

2 years ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Amy Chesterland, OH

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Wendy Nathan Calabasas, CA

While it is easy to make appointments for service, I find the quality of service is not that good considering the yearly cost.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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JOHN GILLIE CLEMMONS Rockwall, TX

They allowed me to pay for 3 different contractors to come out on an item that wasn't covered. There is ZERO accountability with the contractors who do NOT have to supply a diagnosis

2 years ago

Reply from American Home Shield

Hi John, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Marcia Antoinette Cooke Fernley, NV

Service was quick, efficient, and professional Regular updates until job was complete.

2 years ago

Reply from American Home Shield

Hi Marcia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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April Forney, TX

Very fast service. Company was out next day and fixed my a/c. Very reasonably priced

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Brian Soeder San Antonio, TX

AHS provided fast service and provided a trained plumber to fix two bathrooms in one visit.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Joy Onouye Pearl City, HI

American homeshield is always on it when scheduling an appointment to have service done

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Marcus Reid Plymouth, NC

Very easy to deal with and the contractor that came to visit my home was very professional.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Artashes Kartalyan Pasadena, CA

Excellent customer service, Great contractors, the problem resolved in three days.

2 years ago

Reply from American Home Shield

Hi Artashes, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Ernest H Farmer Fairburn, GA

AHS addressed my concerns on the first call and connected me with service organization.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Fran Lake Worth, FL

They called back quickly, and the company that came out to service was professional and competent

2 years ago

Reply from American Home Shield

Hi Fran,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Michele Chowdry Canoga Park, CA

I have been a customer for over 29 years, very satisfied with represenative and work.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Chet Canode La Center, WA

Company was contacted in a timely manner, and 5 Star fixed the problem immediately

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Teresa M Halloran Franklin, TN

The young man from Beacon Electric was timely, courteous, and had our issues repaired quickly.

2 years ago

Reply from American Home Shield

HI Teresa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Carole Lane West Linn, OR

It is worth the money. Your staff are very helpful. It is why I renew every year.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mark Francescone Needham, MA

They have great local contacts for work and were prompt in helping me deal with a plumbing issue

2 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Roberta A. White Pittsburgh, PA

It was an easy process once the repairman indicated that the appliance needed replaced.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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evelyn Enterprise, AL

negotiating claims is straightforward and easy. network of quality contractors is top notch.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Kim Hazelbaker Amarillo, TX

Very professional and prompt. Took care of the problem and then did some extras.

2 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Eric Olivares Corpus Christi, TX

Easy to work with and quick responses. They have handled both my claims quickly and smoothly.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Dorothy Marie Hillary Riverview, FL

Very timely and they repaired the shower head pipe , and now it doesn't leak. Thank You.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Zhi Tong Fremont, CA

The service is helpful and friendly, efficient and timely. The feedback from the contractor could be more detailed.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mary

Sent help that did not do that kind of work and charged me the service fee. After complaint to dump them- got half back.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mary Bender Rialto, CA

I don't like the fact that I have to make the appt with the company coming out to help. Also, I have to wait too long for help to come.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Nancy Sherman Abilene, TX

Sketchy terms, we bought a house, but two items will not be repaired because of some contract exception, I have no dishwasher or ice maker in my new home because of some contract exclusion. shame on this company.

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Edward Jasonek Saint Augustine, FL

Very professional technician did not have to wait on the phone very long to get help

2 years ago

Reply from American Home Shield

Hi Edward, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Stewart Cage

All of the maintenance I have asked to be fixed was done in a timely and professional manner

2 years ago

Reply from American Home Shield

Hi Stewart, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Denise Slaughter Raleigh, NC

I contacted them with a need, they were quick to respond and get us the help that we needed.

2 years ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Ross Treichel Madison, WI

Easy to work with, great rates. The companies they work with are responsive and reputable.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Citania Tam San Mateo, CA

The response is timely. Easy access to request service. Their technician are experienced.

2 years ago

Reply from American Home Shield

Hi Citania, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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Reggie Donald Foley, AL

Service was fast and they diagnosed the issue and has us up an running in no time

2 years ago

Reply from American Home Shield

Hi Reggie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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vivian hussey Houston, TX

They were friendly and fast and on time their technicians were quite knowledgeable with the problem

2 years ago

Reply from American Home Shield

Hi Vivian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Judy Gordon Spring, TX

When I have had a problem they schedule the repair with very reputable companies.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Kristy Clinton Hampton, IL

They have been very helpful in every interaction! Quick responses and no hassles with claims

2 years ago

Reply from American Home Shield

Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Sonia Anca Warrenton, VA

Outstanding service. Quick response and service agents are reliable and knowledgeable

2 years ago

Reply from American Home Shield

Hi Sonia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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David Duchin Hollywood, FL

The service was great once they got the right company to come out and fix my problem.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Beth Rivera Lebanon, OH

Prompt service. Good servicemen. Reliable repairs. Explanation of what was done.

2 years ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Jackie Goins Carson, CA

Both plumbing companies, sent out professional and knowledgeable personnel staff

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Martina Contreraz Lake Station, IN

The technician who was assigned contacted us in time and came the next day. He was very friendly.

2 years ago

Reply from American Home Shield

Hi Martina, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Bernadette Hicks

The rep that came was professional and very good, however I have not heard back from AHS to let me know what is going to be done to solve my issue.

2 years ago

Reply from American Home Shield

Hi Bernadette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Lance Langehennig Fredericksburg, TX

I like the service but I don't like the operators In another country . I can't understand what they are saying .

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Wendy King Evergreen, CO

Making me jump through hoops to get my oven repaired. It has been 6 weeks and it's still not resolved. They send terrible repair technicians with terrible reviews and they keep sending them.

2 years ago

Reply from American Home Shield

Hi Wendy, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

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Verified Customer

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Zach Smith Richardson, TX

I called them to get my refrigerator repaired over a month ago and it still isn't fixed! I have called them 4 times and have been hung up on twice after being placed on hold for 5+ minutes

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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