American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Billie Kupfer Boardman, OR

Fast response to schedule with needed technician. We’ve been very happy with our neeed repairs.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Belgium Hall Merrillville, IN

Very good and prompt service. Every time I call to have something fixed it's done within 2 days.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Michelle Padgett Culpeper, VA

My experiences with the company have been excellent. I had SEARS AND THE SERVICE WAS BAD

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Bruce Waltz Fresno, CA

They have generally been responsive, there is always a delay in getting a response and authorization.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Bob Hanson Green Valley, AZ

I've since discovered that there are less expensive and less invasive ways to repair in-slab leaks. It was not necessary to jackhammer the floor in my bedroom and my out of pocket cost would have been far less.

1 year ago

Reply from American Home Shield

Bob, Thank you for letting us know about your concerns regarding your Slab Leak request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Kathleen Kelly

I received was able to make an appointment when it was convenient and I didn't have to wait long.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathleen, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Rob Farrow San Diego, CA

Technician came quickly, and solved the problem. I Can't ask for more than that.

1 year ago

Reply from American Home Shield

Hi Rob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Dawn Elizabeth, CO

A dishwasher technician showed up and had the dishwasher running in no time. Thaanks!

1 year ago

Reply from American Home Shield

Hi Dawn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Georgella Wyne Hillside, NJ

Their goal was to assist me in receiving the best service possible for my problem.

1 year ago

Reply from American Home Shield

Hi Georgella, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Donald Jackson Hampton, GA

Never had any major issues with AMS. Services provided as requested. Long time customer.

1 year ago

Reply from American Home Shield

Hi Donald, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Sarah Fitchburg, MA

The issue was looked at within days of the first call. Fixed a week later when the parts came in

1 year ago

Reply from American Home Shield

Hi Sarah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Rich Giglia Port Saint Lucie, FL

Very knowledgable tech. Very determined to provide great service. He's a keeper.

1 year ago

Reply from American Home Shield

Hi Rich, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Rapatrick Murrel Leesburg, VA

It was easy to submit the service request and the service was quickly scheduled.

1 year ago

Reply from American Home Shield

Hi Rapatrick,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Karen Jeanette Pecora Charleston, SC

I needed service, requested service, received a call the next day from a repair person.

1 year ago

Reply from American Home Shield

Hi Karen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Kelly Patel Cypress Quarters, FL

They are very quick and easy. Vendors are knowledgeable about the problems. Very professional.

1 year ago

Reply from American Home Shield

Hi Kelly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Verified Customer

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Theresa kogel Youngstown, OH

Because they have a good customer service with compassion to help you get the problem solved

1 year ago

Reply from American Home Shield

Hi Theresa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Denise Bonenberger Lilburn, GA

Very fast response time and service by the company provided to make the repair was excellent

1 year ago

Reply from American Home Shield

Hi Denise, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Kevin Green San Jose, CA

Absolutely Wonderful! Thank you! Everyone was so professional and concerned....It was like Magic!

1 year ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Michael W. Dudley North Las Vegas, NV

The service was prompt and curtious. The problem was resolved in a timely manner.

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Becky Garcia-estrada Tucson, AZ

I have had multiple techs to service my refridge and none have been qualified to repair my refridgerator. When I call AHS service I am given the run around. It has been over 3 weeks and still nothing has been resolved.

1 year ago

Reply from American Home Shield

Hi Becky,
Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Barksdale Glasetta Chicago, IL

I had to have two plumbing co in my home, and the problem still is NOT fixed. i am left with a rectangular shape hole in my kitchen ceiling

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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THOMAS LAMPROS Greenville, NC

American Home Shield charges an upfront fee of over $100 each time I file claim for service. This should be covered by my monthly payment.

1 year ago

Reply from American Home Shield

Hi Thomas,
Thank you for sharing your AHS experience. I would be glad to speak with you regarding the service fee charges.

Dec. 15th, 2022

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Verified Customer

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Charlotte Jodoin Henderson, NV

It depends on the service person that comes, it seems like it's one extreme or the other. The electrician was horrible and the plumber was great.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Ray Miller Middletown, OH

They got a contractor out asap, contractor did a great job, well pleased with his work

1 year ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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SandyLoeb Sun City, CA

Very professional ,on time,checked the unit out found problem replaced the part

1 year ago

Reply from American Home Shield

Hi Sandy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Abdul Hyattsville, MD

The connected me with a technician promptly and kept me updated until the technician reached out.

1 year ago

Reply from American Home Shield

Hi Abdul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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John Abilene, TX

Our experience with repairs has been great. Everything done to complete satisfaction

1 year ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Tom Pryor Pahrump, NV

Everything worked as advertised-On my first claim it was taken care of fast and professionally.

1 year ago

Reply from American Home Shield

Hi Tom, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Jeannine Sierra Vista, AZ

AHS promptly addresses the problem and every repair I have had done was professional work.

1 year ago

Reply from American Home Shield

Hi Jeannine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Janice Pechous Canton, OH

It's the best investment, service is always quick and done well! We've used it several time!

1 year ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Pam Holt

We've used them for repairs at the home and they are very thorough and professional.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Hazel Fisher Sierra Vista, AZ

Came when they said they would, took care of the problem and explained in terms I could understand.

1 year ago

Reply from American Home Shield

Hi Hazel,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Taka Germantown, MD

Prompt and appropriate service. I received great service as promised when I took the protection.

1 year ago

Reply from American Home Shield

Hi Taka, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Mia Davis Hampton, VA

Very friendly, great customer service, got someone out to fix our heat same day!

1 year ago

Reply from American Home Shield

HI Mia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Hugh Brown Beebe, AR

The claims that I have had so far have been taken care of very quickly and easily.

1 year ago

Reply from American Home Shield

Hi Hugh, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Sandra Allan Fort Myers, FL

Although there were problems with our case AHS was there for us all the way through

1 year ago

Reply from American Home Shield

Hi Sandra, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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charles E Sr. Hope New Castle, DE

No issues quick service. Professional technicians,fast servive,great work,easy calls

1 year ago

Reply from American Home Shield

Hi Charles, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Leticia Vazquez San Antonio, TX

Easy process, great follow-up, fast service, and great professionals made my location.

1 year ago

Reply from American Home Shield

Hi Leticia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Kathleen Robertson Washington, DC

Quick, effective service. Very friendly and polite. Coverage matched expectations

1 year ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Susan Pagano Bradenton, FL

The technician from Cooper was very knowledgeable and fixed the problem relatively quickly

1 year ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Betzy Jacksonville, FL

Came right away. Ac went out - i called and they had a repair shop within 24 hrs

1 year ago

Reply from American Home Shield

Hi Betzy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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James Abbott Fresno, CA

responsive and on time. The last claim was fixed in less than 1 hour. We lost our hot water less than a day

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Jan Plant Minneapolis, MN

Horrible trying to get connected to a real person. Don't like wasting time with companies that you can't easily access a real person on the phone!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Mabel Alexander Saint Peters, MO

CS reps go by the book. No room for extenuating circumstances or will not put theu to management to discuss alternatives

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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C Callis Washington, DC

Use of very small service providers leads to long delays in job completion. My hot water was off for three days because of this.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Lakesha Highland Springs, VA

I've had a couple of issues with this company to the point that I was about to cancel my service and go with another company.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Clarence Holmes Sr Philadelphia, PA

AHS has not held the contractors responsible for providing timely service hence repairs remain outstanding without proper communication from AHS and Contractor

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Arleen Pollard Victorville, CA

They answer the phone and are kind and ensure I get the service we need to complete the tssk

1 year ago

Reply from American Home Shield

Hi Arleen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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r butts Woodbridge, VA

they do a good job except it took a week to get service lucky I could plug in items somewhere else

1 year ago

Reply from American Home Shield

Hi R, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Richard Chowchilla, CA

On time, did what I expected, cleaned up and said it was done demonstrated it then left.

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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