American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Dee Dallas, TX

Refusal to pay valid repairs and put onus on customer that has paid in faith for contract. AHS as a company new job is TRY to find ways to deny claims for work customer has paid for.

1 year ago

Reply from American Home Shield

Dear Dee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 17th, 2023

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Verified Customer

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Raymond Mitchell CO

The response is immediate . I would, however, like to see a more detailed summary of repairs.

1 year ago

Reply from American Home Shield

Raymond, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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James Miller Columbus, OH

Addressed my issue quickly and professionally. Very pleased with entire process.

1 year ago

Reply from American Home Shield

James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Robert Rock Island, IL

Experience overall was positive Even willing to wave deductible on a repeat issue in less than a year

1 year ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jamey Brown Cumming, GA

They are usually fast to respond. Phone customer service is hard to use because they are hard to understand the the connection quality is poor.

1 year ago

Reply from American Home Shield

Jamey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Melissa Johnson Longview, TX

The good thing was I received quick service, but I was out of pocket more than expected. I only needed freon and ended up spending almost $500.

1 year ago

Reply from American Home Shield

Melissa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Tony Ford

The personnel was very professional and my issue was resolved in a timely manner.

1 year ago

Reply from American Home Shield

Tony, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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alicia tapp San Antonio, TX

Renewal person screwed up my info last month. Had to get a whole new account after 20 years But then I keep receiving emails and calls to renew. Hours on the phone with different tech people. Your people are not trained

1 year ago

Reply from American Home Shield

Alicia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Gregory Sellwood Richmond, IN

AHS could not find an HVAC technician in my area to assist me when my HVAC broke. Four weeks later I was still having to call them. There was no follow up. Disappointing!

1 year ago

Reply from American Home Shield

Gregory, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Patricia Rexrode

They had great customer service, and the technicians they sent were professional and efficient.

1 year ago

Reply from American Home Shield

Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Zane Arlington, TX

Long time customer since the 1990s. They are a good company with fair premiums and good coverage.

1 year ago

Reply from American Home Shield

Zane, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Norma Longview, WA

People have been very efficient in helping me settle my problem with my stovetop

1 year ago

Reply from American Home Shield

Norma, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Edward Daley Wakefield, RI

Fast, professional, and high quality service that takes the stress away from home repairs. Love it!

1 year ago

Reply from American Home Shield

Edward, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dyan Gabriel LA

We have had a great experience with AHS Quick, friendly and the the techs are always professional

1 year ago

Reply from American Home Shield

Dyan, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jeff Skinner San Antonio, TX

Everything has been great!! They have been very timely with all their services!!

1 year ago

Reply from American Home Shield

Dear Jeff, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lucas Floriani Milan, MI

I was called right away after filing my claim so the appointment for repair could be scheduled

1 year ago

Reply from American Home Shield

Dear Lucas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Cheryl Columbus, OH

Appreciated when I called the technician was scheduled for next day to check my hot water tank.

1 year ago

Reply from American Home Shield

Dear Cheryl, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Stewart Becker La Mesa, CA

the service was excellent, the techs very professional and all was done very quickly

1 year ago

Reply from American Home Shield

Stewart, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Tiffany Smith Saint Gabriel, LA

The company increased its monthly fee from $79.99 to $97.99 and I was not aware. I have only called for service three times since I’ve been a member.

1 year ago

Reply from American Home Shield

Dear Tiffany, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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James Montgomery, AL

Once the correct service company arrives it is a quick process to get things fixed.

1 year ago

Reply from American Home Shield

James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Brendt AL

Easy to set appointment and quick response in getting a technician to the house.

1 year ago

Reply from American Home Shield

Brendt, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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John McLaughlin El Paso, TX

The company provides outstanding and timely service. Their price is very reasonable.

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Patty Louisville, KY

Worst company ever. Only good thing the technicians were nice even though they didn’t fix my air conditioner even after coming twice. Will never recommend this company to anyone.

1 year ago

Reply from American Home Shield

Dear Patty, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Mario Crockett, TX

Excellent service , I have had it for several years and it’s the best home warranty I ever had .

1 year ago

Reply from American Home Shield

Mario, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ryan Philadelphia, PA

Always very helpful with my issues. The copay is minimal and have never had an issue with them.

1 year ago

Reply from American Home Shield

Ryan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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James Stockton, CA

Customer Service Representatives do not have a clear command of the english language and can be very difficult to understand on the phone

1 year ago

Reply from American Home Shield

James, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Christal Houston, TX

I have had a very good experience with AHS up until the replacement of my microwave. I was extremely disappointed in my interaction with customer service.

1 year ago

Reply from American Home Shield

Christal, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Tee Baby

It’s not worth paying $900/yr only to be told you must pay $1600 to get your AC fix and they was for my one and only claim over. A5 year period! Just save the $900/yr. TOTALLY NOT WORTH IT AT ALL! I pan to cancel ASAP!

1 year ago

Reply from American Home Shield

Hi Tee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Kinya

Fast and efficient service also when I call agents are always professional and attentive

1 year ago

Reply from American Home Shield

Dear Kinya, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sue Fort Mill, SC

Quick and Professional Service. The service providers have been EXCELLENT!! Thank you!

1 year ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Penny Cincinnati, OH

I want to know if I can get a refund on my service fee since I canceled the service before they came out to my home.

1 year ago

Reply from American Home Shield

Dear Penny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Glenn P.

For the price of a plan with AHS, the savings in repair costs cannot be matched.

1 year ago

Reply from American Home Shield

Dear Glenn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Paula Sulphur Springs, TX

Very nice people that have come to work on my appliances and who I have talked to on phone.

1 year ago

Reply from American Home Shield

Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Willie mae Sanders Fuquay-Varina, NC

They were all helpful setting up service for me. Couldn't have asked for anything better.

1 year ago

Reply from American Home Shield

Willie Mae, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Milton

Been a customer for years service went down a couple of years ago. Service is improving back to when I first started

1 year ago

Reply from American Home Shield

Dear Milton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Michael Oak Ridge, TN

Great and professional customer service providers from the initial call to job completion!

1 year ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Donald Distance

Good customer service and quality work! Contractors are professional & courteous!!

1 year ago

Reply from American Home Shield

Donald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Lisa

The repairman Ben was very efficient and professional. However, I still have a banging noise within my washing machine. ???

1 year ago

Reply from American Home Shield

Lisa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Renee Las Vegas, NV

For the Gold membership, I sure don’t get much coverage on common things. Am rethinking sticking it out with the coverage.

1 year ago

Reply from American Home Shield

Renee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Kerri Conroe, TX

Great company that really cares about their customers. The app is super easy to use.

1 year ago

Reply from American Home Shield

Dear Kerri, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Jodi Stevens

Very responsive to my needs and concerns. Helped me with my hot water heater in a timely manner.

1 year ago

Reply from American Home Shield

Dear Jodi, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Glennie-B Stockbridge, GA

American Home Shield significantly increased their monthly fees this year, and I'm planning to switch to Choice Home Warranty since their rates are much lower.

1 year ago

Reply from American Home Shield

Dear Glennie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Heath Mesa, AZ

Service was good. A little slow getting out to figure out the problem but it’s getting done

1 year ago

Reply from American Home Shield

Dear Heath, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Jose Austin, TX

I love the piece of mind of having a warranty that covers most that my insurance dosnt.

1 year ago

Reply from American Home Shield

Jose, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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William Cardington, OH

The gentleman who came to troubleshoot was very knowledgeable, polite and friendly

1 year ago

Reply from American Home Shield

William, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Cari Garrigus Florence, OR

Quick and easy process. Everything went smoothly and they did what they said they were going to do.

1 year ago Edited July 6, 2023

Reply from American Home Shield

Dear Carl, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Dennis Ryker San Antonio, TX

Ease of reporting a problem. Scheduling appointments with reputable repair facilities.

1 year ago

Reply from American Home Shield

Dennis, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Thomas

AHS dispatched a contractor that not only failed to repair our AC unit - they caused a leak that did major damage to our home. No one at AHS responded and contractor would not return. our calls.

1 year ago

Reply from American Home Shield

Dear Thomas, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Elizabeth Dayton, OH

The service was quick and efficient. The service man was knowledgeable and got the job done.

1 year ago

Reply from American Home Shield

Dear Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Marie Brunner

Great service, glad I chose AHS, it has given my a piece of mind of having my home protected

1 year ago Edited July 5, 2023

Reply from American Home Shield

Marie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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