American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Mary

Great Plan and the professional that AHS partner with is great,

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

The service from AHS and Appliance Connection was excellent.

9 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Veedra

prompt always right on time. Would recommend to any home owner.

10 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Gidget

They were quick and efficient to answer my claim once filed.

10 months ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 18th, 2025

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Verified Customer

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Denise

Quick, as possible, service. Techs are always personable and professional

10 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Mia

Service is quick and easy. Less stress on me when there’s an issue at home

10 months ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Jeannie

Easy to make appointment. Repair person was on time and efficient.

10 months ago

Reply from American Home Shield

Dear Jeannie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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DLG

Like convenience. Dislike poor communication and refusal of customer service to listen to our concerns about their chosen contractor

10 months ago

Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Roz Smith

AHS is responsive to my needs when I have an issue. The customer service is great.

10 months ago

Reply from American Home Shield

Hi Roz,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Halima

Ease of use to schedule a service appt and the vendors have been great.

10 months ago

Reply from American Home Shield

Hi Halima, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Benjamin

Great company and great value, they really stand behind their product

10 months ago

Reply from American Home Shield

Hi Benjamin,
Your feedback is greatly appreciated and we hope you continue to enjoy!

Jan. 28th, 2025

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Verified Customer

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Mona

Explained what what needed and why helpful tips for a new ew garage door owner

10 months ago

Reply from American Home Shield

Hi Mona, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Randy

I reported my loss over three weeks ago and the plumbers that were sent by HSA ordered the wrong part, and still not fixed. HSA offered no support in making this right

10 months ago

Reply from American Home Shield

Hi Randy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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George Dragoi

Very prompt scheduling of repair service with qualified providers

10 months ago

Reply from American Home Shield

Hi George,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Ron

Great expertise was deployed and the problems were promptly repaired.

10 months ago

Reply from American Home Shield

Hi Ron, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Sharon

I could not request the company that was closer to me or the company that was sent the last time.

10 months ago

Reply from American Home Shield

Hi Sharon, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Dimi

Overall the company is good with great coverage, they should consider better quality contractors.

11 months ago

Reply from American Home Shield

Dear Dimi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Sherwood

So far we haven’t had any issues what we needed repaired or replaced

11 months ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Wayne Davis

Easy to file a claim and fast response from service provider

11 months ago

Reply from American Home Shield

Thanks Wayne. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Angelo

easy to arrange for service and no hassle to get appointment

11 months ago

Reply from American Home Shield

Hi Angelo, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Brenda

Like I like it because it gives me the opportunity for my own personal life.

11 months ago

Reply from American Home Shield

Hi Brenda, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Rita Robb

Quick response, fixed the problem and was very knowledgeable and nice.

11 months ago

Reply from American Home Shield

Dear Rita
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Jimmy

Easy to request service online. Technician was friendly and professional.

11 months ago

Reply from American Home Shield

Hi Jimmy, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Charlene

The transaction went well ! The plumber was nice efficient and knowledgeable

11 months ago

Reply from American Home Shield

Hi Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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Johnnathon

My dishwasher isn't working after visit. It ran one cycle and stopped

11 months ago

Reply from American Home Shield

Hi Johnathon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Karol

Very pleased with their custome r service and the ease of placing a claim.

11 months ago

Reply from American Home Shield

Hi Karol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Robert

Good value. Have always responded. Only problem is sometimes it takes a few days to get the help

11 months ago

Reply from American Home Shield

Hi Robert, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Linda

I have as excellent service from AHS! Great customer service!

11 months ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Priscilla

I like that I was able to have appointment right away for service

11 months ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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James Noltee

I have American Home Shield now but I have no information from them ,I pay every month but I never received any information from them, how to get a hold of them if I need anything, no phone number to call, where they are at, I just pay and I don’t know them no paperwork nothing.

6 months ago

Reply from American Home Shield

Hello James Noltee,

We hope all is well. Thank you for reaching out to us in regards to finding a way to get in touch with American home shield. The phone number for American home shield customer service line is 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding your plan agreement. Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.
American home shield

May. 30th, 2025

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Verified Customer

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Dave

I appreciated the prompt approval of the air conditioning repair during a warm week of weather.

1 year ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Fren

It took two separate visits First one was denied Second one Sears fixed the problem Very thankful

1 year ago

Reply from American Home Shield

Hi Fren, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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John

I liked the customer service, most of the service people are very nice and efficient.

1 year ago

Reply from American Home Shield

Hi John, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Michael

We have been with AHS since 2003! They are the VERY best home warranty company out there!

1 year ago

Reply from American Home Shield

Hi Michael. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Jackie

Monthly cost is to high and then if u need to have something fixed in your home you have to pay even more.

1 year ago

Reply from American Home Shield

Hi Jackie,
Thank you for your feedback!

Dec. 4th, 2024

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Verified Customer

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Janet

I like the ease of the automatic system. There is no need to wait for customer service.

1 year ago

Reply from American Home Shield

Dear Janet,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Scot

Great value, great service. I resent that you expect me to write more than I want to!

1 year ago

Reply from American Home Shield

Dear Scot,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Gil Ortega

I had it 10 years ago and was not pleased with their services, they have done a 360 now.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Larry

Have used twice. Once for our ac and our washer. Both times the tech's were friendly and efficient.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Dave

Issue resolved in a timely manner, technician was on time and left everything in good order.

1 year ago

Reply from American Home Shield

Dear Dave,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Ryhesha

The value for the money and the overall knowledge of the ones who come out to service your home

1 year ago

Reply from American Home Shield

Dear Ryhesha,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Shayaa

They are fast, friendly, dependable and they follow through to the end. They use good Contractors.

1 year ago

Reply from American Home Shield

Hi Shayaa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Samantha

Fast response and assignment of technician. Technician was very friendly and knowledgeable.

1 year ago

Reply from American Home Shield

Dear Samantha,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Holly

Fast, easy, and great people on the phone and the ones who come to the home for the work.

1 year ago

Reply from American Home Shield

Dear Holly,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Marketia Holiday

I love them because it helps me save money. On the other hand I wish you could get a quicker response on repairs.

1 year ago

Reply from American Home Shield

Hi Marketia,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Ora

They are a great help when it comes to unexpected repairs to the large household items!

1 year ago

Reply from American Home Shield

Hi Ora, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 1st, 2024

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Verified Customer

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Katherine

I'm so happy I chose to have a Home Warranty. Love this company. They respond quickly & thoroughly.

1 year ago

Reply from American Home Shield

Katherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Melvin

I paid you'll 139.00 to get my ice maker checked and the repair said there was nothing he could do. Money wasted.

1 year ago

Reply from American Home Shield

Melvin, We appreciate the feedback! If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Armand Scapicchio

I have not received my cash in lieu of payment so i can't give an appropriate rating Will review again after payment received

1 year ago

Reply from American Home Shield

Hi Armand, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Jerome

The customer service is terrible. Service is fine when you have no issues outside the norm. Bit of there is any deviation from the normal, you get unhelpful and confused service agents.

1 year ago

Reply from American Home Shield

Hi Jerome, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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