American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Anita Hampton Las Vegas, NV

Doesn't want to help solve problems. Only interested in collecting the fee whether the job is done or not. Doesn't listen to the customer and doesn't want to honor what the customer is paying for.

2 years ago

Reply from American Home Shield

Dear Anita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Oct. 30th, 2023

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Verified Customer

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June Raleigh, NC

The process is fine, just long. I still don't have a washing machine. I will leave a review when I can wash a load of clothes.

2 years ago

Reply from American Home Shield

Dear June, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Yolanda Florissant, MO

Technician were very professional and called and scheduled my appointment before 24 hours.

2 years ago

Reply from American Home Shield

Dear Yolanda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Kathleen

Tommy D does a great job. Honest, through, prompt. Will answer question if needed. He is a keeper .

2 years ago

Reply from American Home Shield

Dear Kathleen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Justin Livingston, CA

Not communicating well. Not listening to me. This is not a "customer's always right" situation. I need to speak to someone who is not reading from a script. I'm not trying to get services I have not paid for.

2 years ago

Reply from American Home Shield

Dear Justin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Rebecca Delano, CA

Easy to contact. Very good about trying to meet our needs. Very responsive to our questions.

2 years ago

Reply from American Home Shield

Rebecca, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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George Stroudsburg, PA

I liked the entire experience, from the time the claim was made to the completion of the job.

2 years ago

Reply from American Home Shield

Dear George, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Victor Fort Lauderdale, FL

I liked the constant communication., the prompt service and the professionalism.

2 years ago

Reply from American Home Shield

Dear Victor, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Sandra Allan

I gave a three because we have been with AHS for a long time and have watched the service go up in price while going down in service.

2 years ago Edited November 1, 2023

Reply from American Home Shield

Dear Sandra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Angela Gist Belleville, IL

The kindness, the timeliness of the visits. Always on time or earlier than they should be.

2 years ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Danny Elizabethtown, KY

I like how quickly American Shield responds and gets someone to come look at the problem

2 years ago

Reply from American Home Shield

Danny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Phil Aune Spokane, WA

The entire program, including service application, phone assistance and the service providers.

2 years ago

Reply from American Home Shield

Phil, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Andres Garza San Antonio, TX

Great response from AHS and the service providers that have been assigned to my service requests.

2 years ago

Reply from American Home Shield

Dear Andres, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Penny Bakersfield, CA

I’ve been with AHS for over 30 years I’m very pleased with all the work they do

2 years ago

Reply from American Home Shield

Dear Penny, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Kimberly Ann Mitchell Fayetteville, NC

Great communication and enjoy the reminder emails as we are all busy in our life

2 years ago

Reply from American Home Shield

Dear Kimberly, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Valerie Boardman, OR

Timely communication and responsiveness! Repairs completed and technician was very professional!

2 years ago

Reply from American Home Shield

Dear Valerie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Patricia Lake Forest, CA

We like the convenience, quality of service and peace of mind that comes with AHS.

2 years ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Eric Richmond, TX

They kept their word and Applicance couldn't be fixed so they replaced the unit.

2 years ago

Reply from American Home Shield

Dear Eic, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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larry page Everett, WA

American Home Shield has been great!!! Have had to use them three times so far with no issues.

2 years ago

Reply from American Home Shield

Dear Larry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Ellen M

So far it’s working well for me at my new place. Repair man that was sent was excellent.

2 years ago

Reply from American Home Shield

Dear Ellen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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James Sanders Temple, TX

So far I have gotten everything I have needed or expected AHS. Timely and professional service every time.

2 years ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Eric Collado Tampa, FL

AHS customer service is great, however some of the contractors they choose are not very professional or knowledgeable,

2 years ago

Reply from American Home Shield

Dear Eric, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Debbie Goree

Coverage of claims met my expectations. Their contractors are not professional and a majority of their customer service reps are hard to understand.

2 years ago

Reply from American Home Shield

Dear Debbie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Raquel Midland, TX

Has taken good care of us!! Our plumbing issue was solved by waters edge and they were amazing.

2 years ago

Reply from American Home Shield

Dear Raquel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Robert Jones

Keeps me informed throughout the process and has provided premier services on every aspect.

2 years ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Ranae St. George, UT

Takes weeks to get anything repaired. Communication is terrible! The wait time and run around when trying to get anything done is horrible! Will cancel my account. Do not waste your money at this warranty company.

2 years ago

Reply from American Home Shield

Dear Ranae, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Robert Milwaukee, WI

Their warranty service is expensive, and when something breaks you don’t get back nearly enough for the money you paid into it over the years. Best to put that money in an house account, and use it when something breaks.

2 years ago

Reply from American Home Shield

Dear Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Ernesto Lawndale, CA

I like the response of the representative with the pront response to your request for da

2 years ago

Reply from American Home Shield

Ernesto, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Nic Endicott Pendleton, OR

I liked the promptness and the overall help with the my water heater when it exploded.

2 years ago

Reply from American Home Shield

Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Kelly Knoxville, TN

Very simple process for placing a work order. Quick response from the contractor to fix our issue

2 years ago

Reply from American Home Shield

Dear Kelly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Ron Hooer Cave Creek, AZ

East to request service and fast. If not fixed the first time, easy to get them back. Great vendors

2 years ago

Reply from American Home Shield

Ron, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Sharon Rael Rio Rancho, NM

I appreciate the prompt service. My air conditioner went out on a Tuesday and was fixed in 3 days

2 years ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Karen Lubbock, TX

I have always had good responses from the repair people who contract with American Home Shield.

2 years ago

Reply from American Home Shield

Dear Karen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Carole Indianapolis, IN

Very prompt in getting someone to see What needed to be done with garbage disposal.

2 years ago

Reply from American Home Shield

Dear Carole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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T Mose Ponchatoula, LA

Katherine was the Rep that assisted me and she was a great help in get the answers I needed.

2 years ago

Reply from American Home Shield

Dear T Mose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Johnny Prescott, AZ

Coverage. The ability to have someone assist with getting the repair person at my home.

2 years ago

Reply from American Home Shield

Johnny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Stephanie Parrino Westminster, CO

Easy to submit a claim and get a response from the tech. The coverage gives me peace of mind.

2 years ago

Reply from American Home Shield

Stephanie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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cinderella broussard Carencro, LA

They paid for an entire new air and heating replacement as well as new Fridge claimed.

2 years ago

Reply from American Home Shield

Cinderella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Elizabeth Manco Santa Monica, CA

The customer service is awful! They do not know what they are talking about and provide misinformation!!! This happened on two of my service requests, which were later denied.

2 years ago

Reply from American Home Shield

Dear Elizabeth I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Bruce

No problems with the service on my appliances or completion of the service claims.

2 years ago

Reply from American Home Shield

Bruce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Robert Flynn

American Home Shield quickly arranged for an electrician, who came out and fixed the problem.

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Dena Amburgy Mount Sterling, KY

Our repairs were made quickly by professional plumbers and the process was seamless.

2 years ago

Reply from American Home Shield

Dear Dana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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abet mabutas Chula Vista, CA

Awesome and quick response home warranty, very professional agent representative.

2 years ago

Reply from American Home Shield

Dear Abet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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greg baker Canton, GA

It is a great program for unexpected issues that pop off when you least expect it

2 years ago

Reply from American Home Shield

Dear Greg, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Barbara Lewisville, TX

The plumber they sent was committed fraud, was dishonest and the two different techs didn't appear to agree why there would be different charges. Sewer Medic was a terrible service provider because of these facts.

2 years ago

Reply from American Home Shield

Dear Barbara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Roy San Jose, CA

Our only disappointment is that water leaks outside the walls of he home are not covered..

2 years ago

Reply from American Home Shield

Roy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Ted

Prompt service. The service people they send out know what to do and do the job professionally.

2 years ago

Reply from American Home Shield

Dear Ted, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Betty

They did a professional job in answering my need for service to my home. Thank you.

2 years ago

Reply from American Home Shield

Betty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Rachel Willis Mobile, AL

I love how fast they will set up a company to come look at a problem and get it fixed.

2 years ago

Reply from American Home Shield

Dear Rachel, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Fred Bakersfield, CA

Raul the installer did a great job very professional and clean on doing his job.

2 years ago

Reply from American Home Shield

Fred, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 6th, 2023

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