American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Kisha S Raleigh, NC

AHS covers all appliances and systems as stated and promptly replaces those that can't be fixed

2 years ago

Reply from American Home Shield

Dear Kisha, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Quanita Hampton, VA

I had to constantly call for service denial in writing. I did not know the reason why the service was denied or how to rectify the problem.

2 years ago

Reply from American Home Shield

Dear Quanita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Verified Customer

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Suzanne

Furnace check They scheduled me on a day I would not be home. I called twice and left messages to reschedule plus I emailed the same message - to reschedule. I have NOT heard from them to reschedule.

2 years ago

Reply from American Home Shield

Dear Suzanne, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 1st, 2023

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Verified Customer

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Barbara Phoenix, AZ

Very easy to use and tech was very good and even called to see if he could come early

2 years ago

Reply from American Home Shield

Barbara, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Antoinett Mitchell Cleveland, OH

I appreciate American Home Shield. I don’t stress over cost the cost of most home repairs.

2 years ago

Reply from American Home Shield

Dear Antoinett, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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BAYANI R “bani” ANFONE Mission, TX

1.It took 2 weeks to fix our Water Heater issue 2. All Valley Plumbing was not honest in scheduling & just want to charge money from us and pointed all the blame on AHS for the delay of the completion of service

2 years ago

Reply from American Home Shield

Hi Bayani, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Mike

Fast and easy process to file a claim. Pool contractor is also prompt and professional.

2 years ago

Reply from American Home Shield

Dear Mike, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Rosa Hope Mills, NC

Slow but everything good. Professional people. Thank again. Do not send this message again thanks

2 years ago

Reply from American Home Shield

Dear Rosa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Cindy Alexander Pflugerville, TX

Quick response. Excellent service. Situation was resolved within 2 days from our request.

2 years ago

Reply from American Home Shield

Dear Cindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Jhoel

The service was great and fast. I highly recommend American home shield for you home !

2 years ago

Reply from American Home Shield

Dear Jhoel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Beverly Visalia, CA

Still waiting for my oven to get fixed. Initial service was 8/4/23 - parts still on order. Should have paid for replacement oven by now. Everyone apologetic but no action taken.

2 years ago

Reply from American Home Shield

Dear Beverly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Diamond_DCF

I have made a few claims and they have always handled them thoroughly and professionally,

2 years ago

Reply from American Home Shield

Dear Diamond, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Richard Knoxville, TN

The initial contractor (Sears) did a horrible job, but AHS customer service did a great job helping to rectify the situation.

2 years ago

Reply from American Home Shield

Dear Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Robert Mineral Ridge, OH

Filing a claim was easy and quick. The company they sent out was very quick and professional.

2 years ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Tavey Southaven, MS

They quick handle the issue I was having and sent a vendor out to fix the problem

2 years ago

Reply from American Home Shield

Dear Tavey, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Azucena O'Dell Austin, TX

They assigned my repair service to a company right away, and the company came the next day .

2 years ago

Reply from American Home Shield

Dear Azucena, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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SUE DEANS

I have very timely responses to my service requests and very satisfactory repairs completed.

2 years ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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James

For $65 a month it seems like I’m not using it enough to be worth it. Maybe something cheaper where I might not notice it as much.

2 years ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Anita Hampton Las Vegas, NV

Doesn't want to help solve problems. Only interested in collecting the fee whether the job is done or not. Doesn't listen to the customer and doesn't want to honor what the customer is paying for.

2 years ago

Reply from American Home Shield

Dear Anita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Oct. 30th, 2023

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Verified Customer

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June Raleigh, NC

The process is fine, just long. I still don't have a washing machine. I will leave a review when I can wash a load of clothes.

2 years ago

Reply from American Home Shield

Dear June, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Yolanda Florissant, MO

Technician were very professional and called and scheduled my appointment before 24 hours.

2 years ago

Reply from American Home Shield

Dear Yolanda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Kathleen

Tommy D does a great job. Honest, through, prompt. Will answer question if needed. He is a keeper .

2 years ago

Reply from American Home Shield

Dear Kathleen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Justin Livingston, CA

Not communicating well. Not listening to me. This is not a "customer's always right" situation. I need to speak to someone who is not reading from a script. I'm not trying to get services I have not paid for.

2 years ago

Reply from American Home Shield

Dear Justin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Rebecca Delano, CA

Easy to contact. Very good about trying to meet our needs. Very responsive to our questions.

2 years ago

Reply from American Home Shield

Rebecca, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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George Stroudsburg, PA

I liked the entire experience, from the time the claim was made to the completion of the job.

2 years ago

Reply from American Home Shield

Dear George, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Victor Fort Lauderdale, FL

I liked the constant communication., the prompt service and the professionalism.

2 years ago

Reply from American Home Shield

Dear Victor, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Sandra Allan

I gave a three because we have been with AHS for a long time and have watched the service go up in price while going down in service.

2 years ago Edited November 1, 2023

Reply from American Home Shield

Dear Sandra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Angela Gist Belleville, IL

The kindness, the timeliness of the visits. Always on time or earlier than they should be.

2 years ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Danny Elizabethtown, KY

I like how quickly American Shield responds and gets someone to come look at the problem

2 years ago

Reply from American Home Shield

Danny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Phil Aune Spokane, WA

The entire program, including service application, phone assistance and the service providers.

2 years ago

Reply from American Home Shield

Phil, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Andres Garza San Antonio, TX

Great response from AHS and the service providers that have been assigned to my service requests.

2 years ago

Reply from American Home Shield

Dear Andres, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Penny Bakersfield, CA

I’ve been with AHS for over 30 years I’m very pleased with all the work they do

2 years ago

Reply from American Home Shield

Dear Penny, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Kimberly Ann Mitchell Fayetteville, NC

Great communication and enjoy the reminder emails as we are all busy in our life

2 years ago

Reply from American Home Shield

Dear Kimberly, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Valerie Boardman, OR

Timely communication and responsiveness! Repairs completed and technician was very professional!

2 years ago

Reply from American Home Shield

Dear Valerie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Patricia Lake Forest, CA

We like the convenience, quality of service and peace of mind that comes with AHS.

2 years ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Eric Richmond, TX

They kept their word and Applicance couldn't be fixed so they replaced the unit.

2 years ago

Reply from American Home Shield

Dear Eic, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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larry page Everett, WA

American Home Shield has been great!!! Have had to use them three times so far with no issues.

2 years ago

Reply from American Home Shield

Dear Larry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Ellen M

So far it’s working well for me at my new place. Repair man that was sent was excellent.

2 years ago

Reply from American Home Shield

Dear Ellen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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James Sanders Temple, TX

So far I have gotten everything I have needed or expected AHS. Timely and professional service every time.

2 years ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Eric Collado Tampa, FL

AHS customer service is great, however some of the contractors they choose are not very professional or knowledgeable,

2 years ago

Reply from American Home Shield

Dear Eric, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Debbie Goree

Coverage of claims met my expectations. Their contractors are not professional and a majority of their customer service reps are hard to understand.

2 years ago

Reply from American Home Shield

Dear Debbie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Raquel Midland, TX

Has taken good care of us!! Our plumbing issue was solved by waters edge and they were amazing.

2 years ago

Reply from American Home Shield

Dear Raquel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Robert Jones

Keeps me informed throughout the process and has provided premier services on every aspect.

2 years ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Ranae St. George, UT

Takes weeks to get anything repaired. Communication is terrible! The wait time and run around when trying to get anything done is horrible! Will cancel my account. Do not waste your money at this warranty company.

2 years ago

Reply from American Home Shield

Dear Ranae, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Robert Milwaukee, WI

Their warranty service is expensive, and when something breaks you don’t get back nearly enough for the money you paid into it over the years. Best to put that money in an house account, and use it when something breaks.

2 years ago

Reply from American Home Shield

Dear Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Ernesto Lawndale, CA

I like the response of the representative with the pront response to your request for da

2 years ago

Reply from American Home Shield

Ernesto, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Nic Endicott Pendleton, OR

I liked the promptness and the overall help with the my water heater when it exploded.

2 years ago

Reply from American Home Shield

Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Kelly Knoxville, TN

Very simple process for placing a work order. Quick response from the contractor to fix our issue

2 years ago

Reply from American Home Shield

Dear Kelly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Ron Hooer Cave Creek, AZ

East to request service and fast. If not fixed the first time, easy to get them back. Great vendors

2 years ago

Reply from American Home Shield

Ron, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Sharon Rael Rio Rancho, NM

I appreciate the prompt service. My air conditioner went out on a Tuesday and was fixed in 3 days

2 years ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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