American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Eric Collado Tampa, FL

AHS customer service is great, however some of the contractors they choose are not very professional or knowledgeable,

2 years ago

Reply from American Home Shield

Dear Eric, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Debbie Goree

Coverage of claims met my expectations. Their contractors are not professional and a majority of their customer service reps are hard to understand.

2 years ago

Reply from American Home Shield

Dear Debbie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Raquel Midland, TX

Has taken good care of us!! Our plumbing issue was solved by waters edge and they were amazing.

2 years ago

Reply from American Home Shield

Dear Raquel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Robert Jones

Keeps me informed throughout the process and has provided premier services on every aspect.

2 years ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Ranae St. George, UT

Takes weeks to get anything repaired. Communication is terrible! The wait time and run around when trying to get anything done is horrible! Will cancel my account. Do not waste your money at this warranty company.

2 years ago

Reply from American Home Shield

Dear Ranae, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Robert Milwaukee, WI

Their warranty service is expensive, and when something breaks you don’t get back nearly enough for the money you paid into it over the years. Best to put that money in an house account, and use it when something breaks.

2 years ago

Reply from American Home Shield

Dear Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Ernesto Lawndale, CA

I like the response of the representative with the pront response to your request for da

2 years ago

Reply from American Home Shield

Ernesto, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Nic Endicott Pendleton, OR

I liked the promptness and the overall help with the my water heater when it exploded.

2 years ago

Reply from American Home Shield

Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Kelly Knoxville, TN

Very simple process for placing a work order. Quick response from the contractor to fix our issue

2 years ago

Reply from American Home Shield

Dear Kelly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Ron Hooer Cave Creek, AZ

East to request service and fast. If not fixed the first time, easy to get them back. Great vendors

2 years ago

Reply from American Home Shield

Ron, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Sharon Rael Rio Rancho, NM

I appreciate the prompt service. My air conditioner went out on a Tuesday and was fixed in 3 days

2 years ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Karen Lubbock, TX

I have always had good responses from the repair people who contract with American Home Shield.

2 years ago

Reply from American Home Shield

Dear Karen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Carole Indianapolis, IN

Very prompt in getting someone to see What needed to be done with garbage disposal.

2 years ago

Reply from American Home Shield

Dear Carole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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T Mose Ponchatoula, LA

Katherine was the Rep that assisted me and she was a great help in get the answers I needed.

2 years ago

Reply from American Home Shield

Dear T Mose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Johnny Prescott, AZ

Coverage. The ability to have someone assist with getting the repair person at my home.

2 years ago

Reply from American Home Shield

Johnny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Stephanie Parrino Westminster, CO

Easy to submit a claim and get a response from the tech. The coverage gives me peace of mind.

2 years ago

Reply from American Home Shield

Stephanie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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cinderella broussard Carencro, LA

They paid for an entire new air and heating replacement as well as new Fridge claimed.

2 years ago

Reply from American Home Shield

Cinderella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Elizabeth Manco Santa Monica, CA

The customer service is awful! They do not know what they are talking about and provide misinformation!!! This happened on two of my service requests, which were later denied.

2 years ago

Reply from American Home Shield

Dear Elizabeth I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Bruce

No problems with the service on my appliances or completion of the service claims.

2 years ago

Reply from American Home Shield

Bruce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Robert Flynn

American Home Shield quickly arranged for an electrician, who came out and fixed the problem.

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Dena Amburgy Mount Sterling, KY

Our repairs were made quickly by professional plumbers and the process was seamless.

2 years ago

Reply from American Home Shield

Dear Dana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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abet mabutas Chula Vista, CA

Awesome and quick response home warranty, very professional agent representative.

2 years ago

Reply from American Home Shield

Dear Abet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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greg baker Canton, GA

It is a great program for unexpected issues that pop off when you least expect it

2 years ago

Reply from American Home Shield

Dear Greg, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Barbara Lewisville, TX

The plumber they sent was committed fraud, was dishonest and the two different techs didn't appear to agree why there would be different charges. Sewer Medic was a terrible service provider because of these facts.

2 years ago

Reply from American Home Shield

Dear Barbara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Roy San Jose, CA

Our only disappointment is that water leaks outside the walls of he home are not covered..

2 years ago

Reply from American Home Shield

Roy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Ted

Prompt service. The service people they send out know what to do and do the job professionally.

2 years ago

Reply from American Home Shield

Dear Ted, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Betty

They did a professional job in answering my need for service to my home. Thank you.

2 years ago

Reply from American Home Shield

Betty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Rachel Willis Mobile, AL

I love how fast they will set up a company to come look at a problem and get it fixed.

2 years ago

Reply from American Home Shield

Dear Rachel, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Fred Bakersfield, CA

Raul the installer did a great job very professional and clean on doing his job.

2 years ago

Reply from American Home Shield

Fred, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Rosemary Mesa, AZ

They immediately send a professional to address your problem. I never had to wait

2 years ago

Reply from American Home Shield

Dear Rosemary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Chris Van Pelt El Paso, TX

so far so good, only had coverage for a few months, but only have positive thoughts with service and communication

2 years ago

Reply from American Home Shield

Dear Chris, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Megan Ormond Beach, FL

Easy when I call they answer and that’s important. 2.They sent the right man all three times..

2 years ago

Reply from American Home Shield

Megan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Sue Richmond, VA

Very satisfied with AHS. We have had them for a long time and don't have any complaints.

2 years ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Deborah Dallas, TX

Was satisfied with the work done. Made repair in 20 minutes been working every since.

2 years ago

Reply from American Home Shield

Dear Deborah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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James Moye Longview, TX

Response time good. Service companies good. But the warranty has not paid a cent on my claims.All my fixes come at my expense. The warranty just finds a vendor.

2 years ago

Reply from American Home Shield

James, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Eat food Lol Atlanta, GA

Everything was done professionally. Each time I’ve made a claim it’s been approved.

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Patty San Antonio, TX

I like the service and my dryer was fix in less then 4 days . Keep thr good work.

2 years ago

Reply from American Home Shield

Patty, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Lillian Hernandez Paz Orlando, FL

The company that was sent to fix the A/C had to come out 3x’s and although it cools it makes a funny noise. Not very satisfied

2 years ago

Reply from American Home Shield

Lillian, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 19th, 2023

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Verified Customer

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Tom Richmond, VA

One phone call and everything was taken care of. Technicians they sent were fantastic.

2 years ago

Reply from American Home Shield

Tom, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Michael

Like the service company that was sent out to fix my washer. They were very professional and prompt.

2 years ago

Reply from American Home Shield

Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Jonnell Jordan Chicago, IL

They got the right person out to my home an they quickly diagnosed and fixed the issue.

2 years ago

Reply from American Home Shield

Jonnell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Dee Dallas, TX

Refusal to pay valid repairs and put onus on customer that has paid in faith for contract. AHS as a company new job is TRY to find ways to deny claims for work customer has paid for.

2 years ago

Reply from American Home Shield

Dear Dee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 17th, 2023

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Verified Customer

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Raymond Mitchell CO

The response is immediate . I would, however, like to see a more detailed summary of repairs.

2 years ago

Reply from American Home Shield

Raymond, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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James Miller Columbus, OH

Addressed my issue quickly and professionally. Very pleased with entire process.

2 years ago

Reply from American Home Shield

James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Robert Rock Island, IL

Experience overall was positive Even willing to wave deductible on a repeat issue in less than a year

2 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jamey Brown Cumming, GA

They are usually fast to respond. Phone customer service is hard to use because they are hard to understand the the connection quality is poor.

2 years ago

Reply from American Home Shield

Jamey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Melissa Johnson Longview, TX

The good thing was I received quick service, but I was out of pocket more than expected. I only needed freon and ended up spending almost $500.

2 years ago

Reply from American Home Shield

Melissa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Tony Ford

The personnel was very professional and my issue was resolved in a timely manner.

2 years ago

Reply from American Home Shield

Tony, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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alicia tapp San Antonio, TX

Renewal person screwed up my info last month. Had to get a whole new account after 20 years But then I keep receiving emails and calls to renew. Hours on the phone with different tech people. Your people are not trained

2 years ago

Reply from American Home Shield

Alicia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Gregory Sellwood Richmond, IN

AHS could not find an HVAC technician in my area to assist me when my HVAC broke. Four weeks later I was still having to call them. There was no follow up. Disappointing!

2 years ago

Reply from American Home Shield

Gregory, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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