American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Raymond Fresno, CA

Very happy with customer service with AHS. The contractor they sent out are very professional.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Ren Haynes San Marcos, TX

Great service!!! The service guys they send out are professional and know their stuff!!!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Ladd Wheeler

The average issue resolution tends to take over two weeks and multiple calls which also tend to go into a 24-48 hour do-loop.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Carolyn

I am very happy with American Home Shield, but some of the companies are poor communicators.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Paul Kansas City, MO

I have work with AHS for several years and for any claim I have had, I have received great service.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Verified Customer

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Joe Roth Saint Petersburg, FL

Very professional and on point in every aspect! I would recommend them to everyone

1 year ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Rosie Aaron Prattville, AL

I'm always able to speak with a live person. And they are always courteous and helpful.

1 year ago

Reply from American Home Shield

Hi Rosie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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David A Brown Spartanburg, SC

Fast service. Even when problems do arrise they help to resolve the problem with the contractor.

1 year ago

Reply from American Home Shield

HI David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Dorothy M Davis Mills River, NC

The electrician was polite, knowledgeable and on time. He knew what he was doing.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Dauda Phoenix, AZ

They were quick to come to my aid and very professional. Great customer service expectations

1 year ago

Reply from American Home Shield

Hi Dauda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2023

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Verified Customer

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Emilee Winstead Lake Charles, LA

The repairmen were professional and were able to diagnose and repair the problem quickly.

1 year ago

Reply from American Home Shield

Hi Emilee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Rolfe Mandel Topeka, KS

Affordable and a quick response. The company sent to deal with the problem quickly resolved it.

1 year ago

Reply from American Home Shield

Hi Rolfe, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Elaine Marlow Novato, CA

5 stars to AHS, to Rainbow Electric and to Sam. A wonderful experience in every way

1 year ago

Reply from American Home Shield

Hi Elaine, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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Tom Wolfe Tampa, FL

Everything went great. Plumber was scheduled quickly, showed up on time and did good work.

1 year ago

Reply from American Home Shield

Hi Tom, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Richard Teague Charlotte, NC

1st appt went great for microwaveyou guys sent out carpet cleaning and scheduled appt.then you guys cancelled on me

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Jan. 9th, 2023

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Verified Customer

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Lynell G Horne San Antonio, TX

Addressed the problem quickly, sent repair man in short order and repairs were made satisfactorily

1 year ago

Reply from American Home Shield

Hi Lynell, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Dalbert Varnell Cypress, TX

It's easy to book service and the service providers answer quickly to take are to the problem.

1 year ago

Reply from American Home Shield

Hi Dalbert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Mary Faaola Copperas Cove, TX

Contractor came out quickly and fixed the issue right away. Very professional and kind.

1 year ago

Reply from American Home Shield

Hi Mary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2023

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Verified Customer

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Patrick C Twele Memphis, TN

Darrell was extremely professional and knowledgeable. He cleaned up the workspace nicely

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Brian Henry Bowie, TX

It seems to be a real struggle to find contractors to get work done in my area. Can take up to 2 weeks just to assign a contractor

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Scott Pottsville, AR

high out of pocket expenses on covered items, which did not provide adequate explanation in the contract prior to service being rendered

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Kristin Hrabe Simpsonville, SC

I have an issue with the plumber sent to me and am having a hard time getting it resolved. Meanwhile my leaking pipe is not fixed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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David Castillo Houston, TX

Perfect service I like the company and the price for for service it's very good

1 year ago

Reply from American Home Shield

Hi David, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

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Verified Customer

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Robert Krause Sahuarita, AZ

Fast service good customer service they get back to you to tell you when things will be done

1 year ago

Reply from American Home Shield

Hi Robert, We always enjoy hearing what our customers have to say,! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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yvonne Jones

They are a+ with me. If they can't fix it they replace it

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Malathi chikkanna San Jose, CA

Prompt response - service was done in time and by a good service agent. Thank you

1 year ago

Reply from American Home Shield

Hi Malathi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Andrea Maury Granada Hills, CA

The company contacted me within the hour to set up the appointment and came the same day!

1 year ago

Reply from American Home Shield

Hi Andrea, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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William (Bill) Pyrek Chicago, IL

While it took two visits to fix my washer (they had to order parts) it is now so much quieter!

1 year ago

Reply from American Home Shield

Thanks Bill. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Frederick Delevati Jr Woodland, CA

They are always eager to help and are also fast in getting people scheduled out.

1 year ago

Reply from American Home Shield

Hi Frederick, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Susan L Pettitt Lower Lake, CA

Several things went bad in 2 days I put in for repair and everything was taken care of fast

1 year ago

Reply from American Home Shield

Thanks, Susan. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Walter Maslowski Saint Cloud, FL

My last repair (Sears) was excellent to include American home shield customer service

1 year ago

Reply from American Home Shield

Hi Walter, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 22nd, 2022

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Verified Customer

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Jennifer Ruff Butler, MO

They have been very informative of how are claim is handled along with very responsive.

1 year ago

Reply from American Home Shield

Hi Jennifer, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Sheila Plummer Columbia, MO

Scheduled, services delivered, appliance now works. Service technician was prompt and efficient.

1 year ago

Reply from American Home Shield

Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Antonio Trujillo Aurora, IL

Because on top that we make our monthly payment we have to pay another extra payments for the repair.

1 year ago

Reply from American Home Shield

Hi Antonio,
Thank you for your feedback!

Dec. 23rd, 2022

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Verified Customer

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Thayer Southern Pines, NC

AHS is the most professional company in any category that we have pleasure of using their services

1 year ago

Reply from American Home Shield

Hi Thayer, We always enjoy hearing what our customers have to say,! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Elbert Holman Stockton, CA

I liked how quickly they responded to our problem and got the right repair person to fix it the first time.

1 year ago

Reply from American Home Shield

Hi Elbert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Joanne Ferguson Corpus Christi, TX

We sometimes have to wait long periods to get service. While the company schedules a vendor quickly, the companies are often slow.

1 year ago

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Verified Customer

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Dale Vaughn Colville, WA

I had to pay 125$ then get some one to do the job, pay him and then send bills to you. Why do I have to pay you and then do your my.

1 year ago

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Verified Customer

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jan feuer Sherman Oaks, CA

Sometimes they are very good, but when my old washing machine was leaking water they had all kind of reasons why this was my fault.

1 year ago

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Verified Customer

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Victoria Rose Gnadt Pewaukee, WI

They sent a cheap plumber who claimed my problem was pre-existing. When trying to give proof it wasn't pre-existing I couldn't get through on the phone to a supervisor or anyone who could help me. I felt ignored

1 year ago

Reply from American Home Shield

Hi Victoria, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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Dale Laine/Marilyn Scardino

AHS sent a tech who found nothing wrong. The next day the furnace would not run. Tried calling the tech twice and only got a recording with no chance for leaving message. I paid someone else to repair furnace.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Dale, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Henry Gibson Newark, DE

Service company said my refrigerator was repaired. It never got cold. Called company back and they have not responded. I get an email from AHS saying contractor is waiting for parts.

1 year ago

Reply from American Home Shield

Hi Henry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Frances N Sparks Louisville, KY

Great. Experience prompt service quick response time. Experienced tech overall good experience

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Gary E Gohn Spring Hill, FL

All went fine. Everything got fixed. The tech was experienced and everything works again

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Michael Las Vegas, NV

So far they have been great and have assisted with multiple issues that came up at my home.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Billie Kupfer Boardman, OR

Fast response to schedule with needed technician. We’ve been very happy with our neeed repairs.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Jeremiah Joines Angier, NC

Works like it's supposed to. Make a call or even do online to schedule them. Easy and courteous

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Mara M Lorusso Pittsburgh, PA

They were very easy to work with. Very knowledgeable. Answered all my questions.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Kerber Rita Denver, CO

Appointment was made quickly and tech looked at furnace and cleared it for use.\

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Dmitriy Sklyut Van Nuys, CA

Quick response, great quality job, experienced contractors, professional agents

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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