American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Shirlette

American Home Shield is dependable. They are professional. They are wonderful!!!!!

1 year ago

Reply from American Home Shield

Hi Shirlette, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shing

The service man was very professional very quick very knowledgeable and very polite

1 year ago

Reply from American Home Shield

Hi Shing, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Dave

I appreciated the prompt approval of the air conditioning repair during a warm week of weather.

1 year ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Fren

It took two separate visits First one was denied Second one Sears fixed the problem Very thankful

1 year ago

Reply from American Home Shield

Hi Fren, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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John

I liked the customer service, most of the service people are very nice and efficient.

1 year ago

Reply from American Home Shield

Hi John, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Michael

We have been with AHS since 2003! They are the VERY best home warranty company out there!

1 year ago

Reply from American Home Shield

Hi Michael. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Jackie

Monthly cost is to high and then if u need to have something fixed in your home you have to pay even more.

1 year ago

Reply from American Home Shield

Hi Jackie,
Thank you for your feedback!

Dec. 4th, 2024

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Verified Customer

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Janet

I like the ease of the automatic system. There is no need to wait for customer service.

1 year ago

Reply from American Home Shield

Dear Janet,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Scot

Great value, great service. I resent that you expect me to write more than I want to!

1 year ago

Reply from American Home Shield

Dear Scot,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Gil Ortega

I had it 10 years ago and was not pleased with their services, they have done a 360 now.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Larry

Have used twice. Once for our ac and our washer. Both times the tech's were friendly and efficient.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Dave

Issue resolved in a timely manner, technician was on time and left everything in good order.

1 year ago

Reply from American Home Shield

Dear Dave,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Ryhesha

The value for the money and the overall knowledge of the ones who come out to service your home

1 year ago

Reply from American Home Shield

Dear Ryhesha,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Shayaa

They are fast, friendly, dependable and they follow through to the end. They use good Contractors.

1 year ago

Reply from American Home Shield

Hi Shayaa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Samantha

Fast response and assignment of technician. Technician was very friendly and knowledgeable.

1 year ago

Reply from American Home Shield

Dear Samantha,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Holly

Fast, easy, and great people on the phone and the ones who come to the home for the work.

1 year ago

Reply from American Home Shield

Dear Holly,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Marketia Holiday

I love them because it helps me save money. On the other hand I wish you could get a quicker response on repairs.

1 year ago

Reply from American Home Shield

Hi Marketia,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Ora

They are a great help when it comes to unexpected repairs to the large household items!

1 year ago

Reply from American Home Shield

Hi Ora, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 1st, 2024

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Verified Customer

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Katherine

I'm so happy I chose to have a Home Warranty. Love this company. They respond quickly & thoroughly.

1 year ago

Reply from American Home Shield

Katherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Melvin

I paid you'll 139.00 to get my ice maker checked and the repair said there was nothing he could do. Money wasted.

1 year ago

Reply from American Home Shield

Melvin, We appreciate the feedback! If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Armand Scapicchio

I have not received my cash in lieu of payment so i can't give an appropriate rating Will review again after payment received

1 year ago

Reply from American Home Shield

Hi Armand, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Jerome

The customer service is terrible. Service is fine when you have no issues outside the norm. Bit of there is any deviation from the normal, you get unhelpful and confused service agents.

1 year ago

Reply from American Home Shield

Hi Jerome, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Shawenti

customer service is horrible, there is no managment team you can talk with, the contractors that are hired are unprofessional.. there is no urgentsy, customer service has no customer service skills

1 year ago

Reply from American Home Shield

Hi Shawenti, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Veronica

Great so far. I am so glad I got AHS. It a relief to know you are there. Thank you!

1 year ago

Reply from American Home Shield

Hi Veronica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Patricia

Did not take long at all for the contractor to call. He was very knowledgeable and kind!

1 year ago

Reply from American Home Shield

Hi Patricia, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Oscar

I went through a nightmare situation this summer with my AC. It took all summer to repair it. I hated my experience with customer experience.

1 year ago

Reply from American Home Shield

Hi Oscar, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Lisa

Prompt response to issue. Continually followed up to ensure the issue was fixed timely.

1 year ago

Reply from American Home Shield

Hi Lisa,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Gabriel

I have been waiting for replacement of my A/C unit for over two months. They keep telling me they are trying to find a comparable unit. I had to put down $1400 down and am still waiting

2 years ago

Reply from American Home Shield

Hi Gabriel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Sheila

For dryer, Sears provided great service and timeliness. For plumbing, Mayes provided great customer services

2 years ago

Reply from American Home Shield

Hi Sheila, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Jaime

I don’t like the fact if you have an issue with a company that’s assigned to your case that American home shield will not listen and reassign your case to another company.

2 years ago

Reply from American Home Shield

Hi Jaime, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Judith

Companies are slow to contact customer. Text instead of calling. I don't check text that often so miss their communication. They set appointment without calling customer.

2 years ago

Reply from American Home Shield

Hi Judith, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Richard

Once you have a service call and a company has been assigned the service time is quick.

2 years ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Verified Customer

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Holly

AHS doesn't try to get out of paying for repairs or replacement like another company I tried.

2 years ago

Reply from American Home Shield

Dear Holly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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George and Wanda

We have been waiting for over 80 days to either have my central air conditioning fixed or replaced. American Home Shield has given us the run around and nothing has been done.

2 years ago

Reply from American Home Shield

Hi George & Wanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Haley

No local contractors. Can't seem to get customer service to understand when there's a serious leak or concern that requires urgency. No follow through when I'm told I'll receive a call back numerous times.

2 years ago

Reply from American Home Shield

Hi Haley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Manuel

They always solve your problems no matter how small it is and also they’re always friendly.

2 years ago

Reply from American Home Shield

Hi Manuel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shirley

Took too long for my unit to be fixed only to find out it will need to replaced and there will be a large out of pocket to replace.

2 years ago

Reply from American Home Shield

Hi Shirley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Lynn

I placed a repair service for my ceiling fan and it couldn’t be repaired. I have now waited over a month for my payout. I plan on cancelling my account.

2 years ago

Reply from American Home Shield

Hi Lynn,

I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 22nd, 2024

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Verified Customer

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Julie Jewell

American Appliance Repair has been great for all our service needs. I highly recommend them.

2 years ago

Reply from American Home Shield

Hi Julie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Wallace

Apparently, my monthly rate increased from $78.00 to $92.00 without me being notified that an increase was coming.

2 years ago

Reply from American Home Shield

Hi Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Scott

They took over two months to fix my AC unit because my contract was about to expire and they were trying to get out of fixing it. The repair company told me they do that all the time!

2 years ago

Reply from American Home Shield

Hi Scott, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Charles

No one has called me back and handled my issue. I have spent hours on the phone with them and my AC issue still hasn’t been addressed since they cannot communicate with their parts department.

2 years ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Bernard

Too expensive for poor service providers and slow support. The selected service pro are terrible. I have spent way more in premium and call fees than I would have by contacting my local pro's.

2 years ago

Reply from American Home Shield

Dear Bernard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Demetrick

Everytime I needed to use my AHS, they always provide me with service extremely fast

2 years ago

Reply from American Home Shield

Hi Demetrick, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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VG Steele

I appreciated the time and attention given by BestCare to resolve my air conditioning issue.

2 years ago

Reply from American Home Shield

Hi VG, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Walter

Everything was great except for how much time it took to get our refrigerator back in service (3wks).

2 years ago

Reply from American Home Shield

Dear Walter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Raymond

I like the wide range of services included, but have had subpar experiences when service was needed.

2 years ago

Reply from American Home Shield

Hi Raymond, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Cyrilla Kennedy

My premium was $96.00 monthly and $100.00 service fee. Everything that was major cost, somehow AHS found that it was not in their contract. Did better getting my own handy man to do a better job at a better price

2 years ago

Reply from American Home Shield

Dear Cyrilla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Sharon

Love my new havc Works great. Don’t know what I would have done with out insurance

2 years ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Gustavo

On July 2 my refrigerator broke down, all the food went to the garbage, is July 30 and still nothing is fix, I have spend more money going to restaurants.

2 years ago

Reply from American Home Shield

Dear Gustavo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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