American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Al Bell Jefferson, GA

Customer service is excellent once you finally get off hold which generally takes up to 30 minutes. AHS really need to shorten your wait times. Also, the last claim the repairman said I would be notified by email and/or phone on the status of my replacement dishwasher. I was not notified and eventually had to call AHS to get the ball rolling on the replacement.

8 years ago

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James E Gordon Jr Woodbridge, VA

We've been using American Home Shield for approximately 4 years now. During that 4 year time period we've had many household items repaired/serviced to our amazment and satisfaction.

8 years ago

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Alfredo Martinez Puyallup, WA

I appreciated the work that was done on my appliances and when 1 had to be replaced the people were easy to talk to and explained thoroughly what I had to do. I feel they did a great job from the time I called to when the work was completed.

8 years ago

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Jennifer bassett

Our AC stopped working. Middle of the summer in Las Vegas. It was fixed within 4 days. We have two units. The AHS team was great and the vendor they assigned to handle the job.

8 years ago

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Parker Portland, OR

I am so thankful that I have had Home Shield for three years! The first year I had to have my wash machine, dish washer, and refrigerator all repaired! As a first time home buyer this has really given me piece of mind! The customer service, the repairs, and the affordability have been great. I am thankful to have American Home Shield on my side!

8 years ago

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Beatriz Trevino

The first call to American Home Shield for my ac was sent to a company that couldn’t see me for 4 days when I needed it ASAP high heat indexes in TX so I called again the following day set me up with an agent that saw us within an hour very happy all the way around

8 years ago

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Courtney Grill

Our dishwasher went out, the first company we worked with was extremely rude and was unwilling to work with our schedule. We called in and spoke with an AHS representative who was unkind but offered to return our fee. She didn't make notes and we had to call in and wait on hold over 10 times for hours and hours. Several managers spoken to and promised to call us back, promised to pull the call and help us get the situation sorted out, but no one ever returned our calls. This was such a hassle and went unresolved for two months. I cringe at the thought of having to use them again. The representatives were awfully rude, and the hold times were astronomical.

8 years ago

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Audrey Hampton, VA

The repairman was extremely courteous and explained everything that he was checking and what needed to be done. He returned to install the part and again the service was incredible

8 years ago

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Jessica Yung Saint Charles, IL

Our year home warranty with American Home Systems was adequate. The service time was extremely fast and the contractors were qualified, polite, and helpful. The $75 trip charge was slightly below normal rates. We were pleased with the speed of service. When one particular problem persisted for 2 months, the technician was repeatedly sent back to try to remedy the situation without additional charge. We were disappointed that multiple plumbing repairs yielded 3 contractors, each costing $75, instead of one plumber who could have fixed all 3 issues with one trip charge. In addition, we were very disappointed to learn that AHS does not replace freon at it's market value when our A/C needed a repair requiring the draining of freon and replacing it. They also would not pay the full cost of the labor associated with the repair because the technician had to work around other mechanicals to fix the A/C which would take longer. In the end, AHS would only cover 40% of the repair. We have decided not to renew the warranty. Based upon high cost of the premium, the insufficient replacement value, and the inefficiency of contractors used, it cost more to use AHS than to have it in place.

8 years ago

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Verified Customer

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Patty

Prices going up and $125.00 to have service call.

4 months ago

Reply from American Home Shield

Hello Patty,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. Appreciate you for reaching out and giving 4 stars. If you still need help regarding the price increase please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 3rd, 2025

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Verified Customer

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Shy

We still end up paying for services. Out of pocket cost are a bit much.

4 months ago

Reply from American Home Shield

Hello shy,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Nichol

Don’t approve replacement of appliances or equipment if it powers on even if it doesn’t work properly.

5 months ago

Reply from American Home Shield

Hello Nichol,

Thank you for reaching out to us. We appreciate you taking the time to let us know about your experience with AHS. AHS will repair or replace the unit based off the pros diagnosis. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 27th, 2025

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Verified Customer

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Aexchange

Very happy with coverage, response and price

6 months ago

Reply from American Home Shield

Hello Aexchange,
Thank you for reaching out to us. We appreciate you taking the time to let us know you are have with you coverage, AHS responses and the price you are paying. AHS strive to make our members happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

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Cassandra

I like the plan, just not the service call being extra .

6 months ago

Reply from American Home Shield

Hello Cassandra, Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strives to be the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 22nd, 2025

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Verified Customer

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Teresa

The service technician was very helpful and informative.

7 months ago

Reply from American Home Shield

Hello Theresa,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. We are glad the AHS technician was helpful and informative. AHS does their best in providing the best technicians for their members. please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 8th, 2025

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Ilene McKechnie Sparta, NJ

We had this service when we bought our present house and it was awesome. We got the service with the house and it covered several items at the homeowner neglected. We think it’s a great selling item to go with your house or if you own a house great item to have as a back up. We got a new water heater, repairs to plumbing and stove and other appliances.

2 years ago

Reply from American Home Shield

Ilene, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Dec. 8th, 2023

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Joy Deltona, FL

Many years ago I had an AHS warranty and filed 1 claim. The tech came out, I paid my $75 fee and the tech fixed my dryer. No issues whatsoever. I will be purchasing an AHS warranty again next March when my current horrible warranty has expired.

2 years ago

Reply from American Home Shield

Joy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Joyce Blocker Lafayette, LA

We use American Home Shield and it is the best decision we've made since owning our home. We haven't had a lot of issues but for the few ones that we've had, it was a breeze getting them taken care of through AHS and their customer service is helpful and friendly.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Ilspbeth Bruce

Got my check with in 2 weeks. My air conditioner went bad and they covered it no questions asked. I love this I have passed this information on to all of my friends and family too.Fast timely claim service. when we bought our house i didnt think this would actually do what they said but when we were broken in to it covered costs that our homeowners insurance wouldnt cover. it is worth the money to have.

2 years ago Edited May 1, 2023

Reply from American Home Shield

Hi Ilspbeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Kami T Pickens, SC

I have been a customer of AHS for almost 25 years and never had an issue! My billing is streamlined monthly so I never have to remember to make a payment. All of my service requests are met with a quick response and the technicians are extremely responsive and helpful!!

2 years ago Edited April 5, 2023

Reply from American Home Shield

Hi Kami, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Richard Hohmann Estero, FL

I liked the simplicity of the online Service Request process. I liked the fact that it was approved, a service vendor selected, the vendor information was provided, and the service vendor set the date, and time-window for us in less than 24 hours. The Service Provider was polite, courteous, and professional and completed the service request in a very timely manner. They were clean and left the house in a clean and orderly state. The smoothest transaction ever. Great Job American Home Shield1

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Abby Smith Dothan, AL

I had a good customer service experience when I was getting a quote. They explained everything well where I could understand. Everything has been affordable and fast also. I now have services with them and don’t plan to switch

3 years ago

Reply from American Home Shield

Hi Abby,
I would like to thank you for your feedback to American Home Shield. We hope you continue to enjoy AHS and the coverage that we provide to ease the stress of home repairs.

Oct. 21st, 2022

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Larry Lock FL

I have had several claims with AHS in the three years I have been with them and each time they have been very easy to file the claim online, the response was quick, the service technician was on time and thorough, and my issue appropriately solved. The co-pay is fair and I have had no complaints with AHS.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 21st, 2022

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Matthew Laney Oceanside, CA

I had an American Home Shield residential warranty on a previous residence. The premium was a fair price and the comprehensive protection provided peace of mind. American Home Shield always provided quick and courteous response to any concerns I had. I recommend them wholeheartedly.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Michelle Crane Queen Creek, AZ

I really like the way the website is organized and it was able to answer all of my questions especially what is covered in a home warranty and why it’s worth the money based on the normal cost of replacing a broken appliance. I also like the add on features to the plans to include electronics and pools. Everything is very customizable

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Lemarchand der Flabbergaster League City, TX

I’ve used American Home Shield for well over 12 years. In general they do what they say. Unfortunately they always say they prefer to fix rather than replace. I understand that approach to keep their bottom line thriving but it also puts the burden on their clients (me) and their vendors to prove that it is better to replace something. They also don’t like people who actually use their service. When I first got the service I used it a lot to get things fixed that needed to be fixed. However, after a few years they not only raised my rate (understandable) but they more than doubled the rate (not understandable).

3 years ago Edited July 20, 2022

Reply from American Home Shield

Thanks for your feedback.

Jul. 22nd, 2022

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Noa Ranoa Vista, CA

I've used multiple home protection plans. I use American Home Shield for their Electronics Protection Plan. Our phones are NOT covered, but I wanted the Home theater, gaming system, computers and TV's covered. And we are! Great company. Fast response too.

3 years ago

Reply from American Home Shield

Hi Noa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Alexandria Lekberg Chesterfield, VA

I have been with them for 6 months and they have been wonderful! I have put in. 3 claims and they have covered them all. They sent out a very experienced technician that knew what he was doing and very professional. I am very satisfied!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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L Turner Avon, IN

We purchased the American Home Shield warranty when purchasing the house and it came in handy. Shortly after we moved in our refrigerator started leaking and American Home Shield warranty made us pay no money out of pocket for the repair. From a very happy customer, I would highly recommend this company

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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David Bornancin Westlake, OH

I have used American Home Shield a number of times for Home Warranty and to protect all my important appliances and devices and costly items that break over a 3 to 5 year period. I highly recommend this company and will consider for all future needs.

3 years ago Edited August 24, 2022

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Alice Kirchgatter Granada Hills, CA

American Home Shield has always been there for anything that has happened in our home. They respond right away and take care of our needs. Being a homeowner comes with a lot of responsibility so knowing they are there makes it easier for us.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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joannhendren Richmond, VA

I’ve been with AHS for 7 years and they have been great! Never had an accident issue getting service. Only thing that I wish was a little better was the wait time to get a technician out to my house. The turnaround is a bit longer since they set everything up for you then you just calling a company directly for the specific issue your having.

4 years ago

Reply from American Home Shield

Hi Joann. Thank you for taking time to write a review of your service experiences. It is our goal to provide our members with service they can count on. We appreciate your patience when it seems too long to get a vendor out for your service needs. We are always looking for ways to improve the service we offer and we look forward to providing you even better experiences in the future.

Jan. 31st, 2022

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Christina Sutu-Wallar Hayward, CA

I called American Home Shield to get more information on the services they offered. The woman I spoke with was very helpful, personable, and answered my questions without hesitation. I liked that they offered different tiers of service/coverage that worked for my budget and needs, and that their customer support actually cared and were helpful without making me feel pressured.

4 years ago Edited December 16, 2021

Reply from American Home Shield

Hi Christina,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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James Booker

AHS has been my warranty company 4 years +, in that time I have had a garbage disposal, furnace,air conditioner and ice maker need service.I call and as soon as they can they have a repair company call me to fix the item.I am really glad that I chose American Home Shield.

4 years ago

Reply from American Home Shield

Hi James. We love reading about your service experiences. We are so happy to know that you have been able to see the value in your coverage. We are very glad you chose American Home Shield as well.

Dec. 15th, 2021

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Allison Ager Sarasota, FL

Received American Home Shield policy with the purchase:closing of my home. Our double oven light board died within a month of home purchase. They quickly sent a repair professional who replaced the ‘mother board’ at my deductible cost of $100. Winning!

4 years ago

Reply from American Home Shield

Hi Allison. Thank you for taking time to tell us about your experience. We are very happy to know the problem was resolved quickly and to your satisfaction. We look forward to providing you with great service again in the future.

Dec. 15th, 2021

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Rosita Khalehpari Winnetka, CA

Limited number of companies/3rd vendors with bad reviews work with AHS. If the repair is simple and easy, then there will not be any problem. If the technician can not repair, then he looks to find a big problem to prove there is no coverage. In the contract, it is mentioned that if they can not repair an appliance, they should replace it. It will happen if it is kitchen faucet or fridge filter. If it is AC or Washer and dryer, the case is different. They will find a way to say there is no coverage, and you as customer are responsible to take care of the issue. Their warranty is not what they promised in their contract.

4 years ago

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Sirdriz77 Fairfield, CT

I received this coverage from the seller when I purchased my house and later repurchased for myself. It was very easy to use when I had a plumbing issue and the work was completed as promised. It is somewhat inexpensive and I would recommend it especially when buying a new home that you don’t yet know everything about.

4 years ago

Reply from American Home Shield

Hi Sirdriz. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

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karla Pittsburgh, PA

I have been with this company for 14 years and I only gave them three stars, right?! It is very convenient to have someone come into your home for a $75 charge and repair what is wrong. That being said, my monthly payment has increased quite a bit since we first became customers and are weighing whether or not to continue with the service. The companies they send do a decent job even though they all get bad reviews. Our 26 year old AC went about four years ago. Although the company says they will replace things covered if they are unable to fix it, they did not pay for our AC in full. They gave us $2300 and we had to pay the difference. These are the things I would tell friends if they inquired about the company and I would let them make their own decision.

4 years ago Edited January 10, 2024

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Kenneth Horwich Riverview, FL

AHS is a decent home warranty company. I have used them to refer me to many reputable companies that have serviced my townhouse. $75 service calls give you a piece of mind that you will not be hit with an expensive unscheduled repair.

4 years ago

Reply from American Home Shield

Hi Kenneth. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Fernando New York, NY

I love this company, especially in the summer and winter. I just make an appt online and pay my $100. Service call. A company will contact me the next day (as long as it’s not the weekend) and they will be out to make the repair. I have used them multiple times, never had an issue. Easy to use.

4 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Fernando. Thank you for taking time to tell us about your experience. It is wonderful to hear how promptly the issue with your air was resolved. One of our main goals is to provide our members with prompt and reliable service. It is great to know we were able to do that for you.

Oct. 28th, 2021

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Bob Nakon Pinckney, MI

I have been a very satisfied customer of American Home Shield for years. I have contacted them with appliance issues and it is painless. Stuff wears out, and when it does you can call or go to the AHS website and request service. The repairman comes out and problem solved! Really, what more could you ask?

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how promptly and effectively your service needs were taken care of. We are so happy to hear how satisfied you were with the service you received. We can't wait to provide you with exceptional service again. Thank you for choosing AHS.

Oct. 28th, 2021

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K.H.

We received a repair company and repair really fast. American Home Shield made our problem a top priority, as they have done with many of our repairs.

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI K.H. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Katrina Gilbert, AZ

We have had American Home Shield for several years and worked with them for repairs several times. Overall, I have been thankful to have the protection and peace of mind. The process however can be lengthy and I wish that consumers had more choice in the service provider we would like to work with. When our a/c went out last summer we had a very difficult time coordinating repair. All of the repair companies were understandably busy, it took many phone calls with lengthy wait times, but we were able to finally obtain a waiver to choose a repair company on our own because the AHS providers were either unresponsive or too busy and unable to meet the service level agreements. The situation was stressful, but I received my reimbursement as promised.

7 years ago

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Verified Customer

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Edna

After 3 attempt my oven appliance was fixed. I will recommend AHS. AHS did redeemed themselves

11 months ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

Great service. Knowledgeable people. They seem to really try and help me

11 months ago

Reply from American Home Shield

We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Jimmie

I love how quickly they serviced my applicant and resolve the issue

11 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Melanie

The process is easy and I was kept updated on each step. Resolution was fair.

11 months ago

Reply from American Home Shield

Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.

Best wishes,
Stacy

Feb. 27th, 2025

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Verified Customer

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Mary

Great Plan and the professional that AHS partner with is great,

11 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

The service from AHS and Appliance Connection was excellent.

11 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Veedra

prompt always right on time. Would recommend to any home owner.

11 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 18th, 2025

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