American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Gary

Great to have confidence in having protection for our home with a great company

9 months ago

Reply from American Home Shield

Hello Gary,

Thank you for reaching out to us. We are glad you are with AHS and feel protected.

Best regards,
Timari H.
American home shield

Oct. 9th, 2025

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Verified Customer

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Uri

You just find stupid excuse you cannot even prove not to pay me. For 35 years, I recommend your company to my client when I sell them a house. Ain’t going to happen again.

9 months ago

Reply from American Home Shield

Hello Uri,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize for the issue you are having regarding receiving payment or coverage. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 10th, 2025

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Verified Customer

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Claudia Dilks

This summer my air conditioner broke down in the middle of the summer, it was fived in one day.

10 months ago

Reply from American Home Shield

Hello Claudia Dilks,

Thank you for reaching out to us. We are happy you reached out to us regarding AHS. We understand your air conditioning went down and was fixed in one day. AHS strives to give their members great service. We are happy to know you had quick service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Verified Customer

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Les

Everything has gone very well. Great service, response, and communication.

10 months ago

Reply from American Home Shield

Hello Les,

Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 28th, 2025

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Cherish

I like American Home shield because of its simplicity and responsive customer service representative.

6 months ago

Reply from American Home Shield

Hi Cherish,
We’re pleased to hear you’re satisfied with our home warranty service. Thank you for trusting us with your home repairs!

Regards,
Victoria M.

Jan. 13th, 2026

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Katie

American home shield has been trying for me for the past two years now I like their roof repair service

6 months ago

Reply from American Home Shield

Hi Katie,
Thank you so much for your 5‑star review! We’re glad to hear we’ve been able to support you over the past two years and that you’re happy with our roof repair service. We truly appreciate your trust in American Home Shield.

Regards,
Victoria M.

Jan. 13th, 2026

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Verified Customer

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Kevin

This place is a scamDO NOT PURCHASE THIS SERVICE! We have currently been month and a half with no refrigerator as they keep putting on replacing it. If they get it resolved I'll update this review.

1 year ago

Reply from American Home Shield

Hello Kevin,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you have an issue with the refrigerator. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 17th, 2025

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Verified Customer

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Carolyn

Problem is not solved. Shower is still leaking. Another service payment will need to be paid for the same service repair.

1 year ago

Reply from American Home Shield

Hello Carolyn,

Thank you for reaching out to us. We understand the plumbing claim you have with AHS for the shower is still not completed with repairs. Please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 27th, 2025

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Verified Customer

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Troy

Not once has American Home Shield offered to replace an appliance as stated in your ads you just continually send someone to try to repair it

1 year ago

Reply from American Home Shield

Hello Troy,

Thank you for reaching out to us. We understand the appliance was repaired many times by AHS. Are you still having issue with the appliance? If so please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 27th, 2025

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Verified Customer

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Robbie

Fast efficient service. Every contractor they sent my way are quality and caring.

1 year ago

Reply from American Home Shield

Hi Robbie, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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Jernava Wilson-Armstrong

This rating is because I was forced to pay two deductibles because the representative did not tell me about placing all my issues on one claim.

1 year ago

Reply from American Home Shield

Dear Jernava,
We appreciate your feedback and hope you continue to enjoy American Home Shield! We wou7ld be glad to speak with you if assistance is needed regarding the fees.
Sincerely,
Mariah

Mar. 5th, 2025

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Verified Customer

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Ashraf

Answering my calls on time and service on time Need to have more experience technician with newer technology equipment

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Gordon

Convenience of knowing any repair or replacement will be done in a timely matter

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Ronnie

Need closer HVAC techs to my location. These guys are good but drive 140 miles one way to work on my unit.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Judy

I dislike having to pay a service fee when I use your service, which I already pay for every month!!

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Paul

I just had a bathroom faucet replaced and the service was quick and very professional

1 year ago

Reply from American Home Shield

Hi Paul,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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althea perry

Great fast and very reliable. My technician are always professional and go the extra mile.

1 year ago

Reply from American Home Shield

Dear Althea,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Tachara

The ease of putting in a request and the customer service of the plumber that assisted me.

1 year ago

Reply from American Home Shield

Hi Tachara,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Ricky

The response time was swift and the quality of the work was excellent; thank you!

1 year ago

Reply from American Home Shield

Hi Ricky,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Samantha

The monthly price keeps going up and your core services do not change. The add ons that you try to help account for the price increase do not help.

1 year ago

Reply from American Home Shield

Hi Samantha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Emad

The person that fixed our faucet was professional and completed the work in a timely manner.

1 year ago

Reply from American Home Shield

Dear Emad,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Paul

Takes too long to get service to our home. When given the option to her our own contractor, it takes forever to get reimbursed, if at all.

1 year ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Doris

very easy to request assistance and AHS works to find a good professional to take cre of the issue

1 year ago

Reply from American Home Shield

Hi Doris, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Stan

excellent service . Did not experience any problems and professional customer service

1 year ago

Reply from American Home Shield

Hi Stan, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shirlette

American Home Shield is dependable. They are professional. They are wonderful!!!!!

1 year ago

Reply from American Home Shield

Hi Shirlette, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shing

The service man was very professional very quick very knowledgeable and very polite

1 year ago

Reply from American Home Shield

Hi Shing, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Dave

I appreciated the prompt approval of the air conditioning repair during a warm week of weather.

1 year ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Fren

It took two separate visits First one was denied Second one Sears fixed the problem Very thankful

1 year ago

Reply from American Home Shield

Hi Fren, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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John

I liked the customer service, most of the service people are very nice and efficient.

1 year ago

Reply from American Home Shield

Hi John, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Michael

We have been with AHS since 2003! They are the VERY best home warranty company out there!

1 year ago

Reply from American Home Shield

Hi Michael. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Jackie

Monthly cost is to high and then if u need to have something fixed in your home you have to pay even more.

1 year ago

Reply from American Home Shield

Hi Jackie,
Thank you for your feedback!

Dec. 4th, 2024

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Verified Customer

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Janet

I like the ease of the automatic system. There is no need to wait for customer service.

1 year ago

Reply from American Home Shield

Dear Janet,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Scot

Great value, great service. I resent that you expect me to write more than I want to!

1 year ago

Reply from American Home Shield

Dear Scot,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Gil Ortega

I had it 10 years ago and was not pleased with their services, they have done a 360 now.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Larry

Have used twice. Once for our ac and our washer. Both times the tech's were friendly and efficient.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Dave

Issue resolved in a timely manner, technician was on time and left everything in good order.

1 year ago

Reply from American Home Shield

Dear Dave,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Ryhesha

The value for the money and the overall knowledge of the ones who come out to service your home

1 year ago

Reply from American Home Shield

Dear Ryhesha,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Shayaa

They are fast, friendly, dependable and they follow through to the end. They use good Contractors.

1 year ago

Reply from American Home Shield

Hi Shayaa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Samantha

Fast response and assignment of technician. Technician was very friendly and knowledgeable.

1 year ago

Reply from American Home Shield

Dear Samantha,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Holly

Fast, easy, and great people on the phone and the ones who come to the home for the work.

1 year ago

Reply from American Home Shield

Dear Holly,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Marketia Holiday

I love them because it helps me save money. On the other hand I wish you could get a quicker response on repairs.

1 year ago

Reply from American Home Shield

Hi Marketia,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Ora

They are a great help when it comes to unexpected repairs to the large household items!

1 year ago

Reply from American Home Shield

Hi Ora, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 1st, 2024

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Verified Customer

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Katherine

I'm so happy I chose to have a Home Warranty. Love this company. They respond quickly & thoroughly.

1 year ago

Reply from American Home Shield

Katherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Melvin

I paid you'll 139.00 to get my ice maker checked and the repair said there was nothing he could do. Money wasted.

1 year ago

Reply from American Home Shield

Melvin, We appreciate the feedback! If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Armand Scapicchio

I have not received my cash in lieu of payment so i can't give an appropriate rating Will review again after payment received

1 year ago

Reply from American Home Shield

Hi Armand, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Jerome

The customer service is terrible. Service is fine when you have no issues outside the norm. Bit of there is any deviation from the normal, you get unhelpful and confused service agents.

1 year ago

Reply from American Home Shield

Hi Jerome, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Shawenti

customer service is horrible, there is no managment team you can talk with, the contractors that are hired are unprofessional.. there is no urgentsy, customer service has no customer service skills

1 year ago

Reply from American Home Shield

Hi Shawenti, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Veronica

Great so far. I am so glad I got AHS. It a relief to know you are there. Thank you!

1 year ago

Reply from American Home Shield

Hi Veronica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Patricia

Did not take long at all for the contractor to call. He was very knowledgeable and kind!

1 year ago

Reply from American Home Shield

Hi Patricia, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Oscar

I went through a nightmare situation this summer with my AC. It took all summer to repair it. I hated my experience with customer experience.

1 year ago

Reply from American Home Shield

Hi Oscar, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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