American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Phil Aune Spokane, WA

The entire program, including service application, phone assistance and the service providers.

1 year ago

Reply from American Home Shield

Phil, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Andres Garza San Antonio, TX

Great response from AHS and the service providers that have been assigned to my service requests.

1 year ago

Reply from American Home Shield

Dear Andres, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Penny Bakersfield, CA

I’ve been with AHS for over 30 years I’m very pleased with all the work they do

1 year ago

Reply from American Home Shield

Dear Penny, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Kimberly Ann Mitchell Fayetteville, NC

Great communication and enjoy the reminder emails as we are all busy in our life

1 year ago

Reply from American Home Shield

Dear Kimberly, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Valerie Boardman, OR

Timely communication and responsiveness! Repairs completed and technician was very professional!

1 year ago

Reply from American Home Shield

Dear Valerie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Patricia Lake Forest, CA

We like the convenience, quality of service and peace of mind that comes with AHS.

1 year ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Eric Richmond, TX

They kept their word and Applicance couldn't be fixed so they replaced the unit.

1 year ago

Reply from American Home Shield

Dear Eic, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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larry page Everett, WA

American Home Shield has been great!!! Have had to use them three times so far with no issues.

1 year ago

Reply from American Home Shield

Dear Larry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Ellen M

So far it’s working well for me at my new place. Repair man that was sent was excellent.

1 year ago

Reply from American Home Shield

Dear Ellen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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James Sanders Temple, TX

So far I have gotten everything I have needed or expected AHS. Timely and professional service every time.

1 year ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Eric Collado Tampa, FL

AHS customer service is great, however some of the contractors they choose are not very professional or knowledgeable,

1 year ago

Reply from American Home Shield

Dear Eric, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Debbie Goree

Coverage of claims met my expectations. Their contractors are not professional and a majority of their customer service reps are hard to understand.

1 year ago

Reply from American Home Shield

Dear Debbie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Raquel Midland, TX

Has taken good care of us!! Our plumbing issue was solved by waters edge and they were amazing.

1 year ago

Reply from American Home Shield

Dear Raquel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Robert Jones

Keeps me informed throughout the process and has provided premier services on every aspect.

1 year ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Ranae St. George, UT

Takes weeks to get anything repaired. Communication is terrible! The wait time and run around when trying to get anything done is horrible! Will cancel my account. Do not waste your money at this warranty company.

1 year ago

Reply from American Home Shield

Dear Ranae, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Robert Milwaukee, WI

Their warranty service is expensive, and when something breaks you don’t get back nearly enough for the money you paid into it over the years. Best to put that money in an house account, and use it when something breaks.

1 year ago

Reply from American Home Shield

Dear Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Ernesto Lawndale, CA

I like the response of the representative with the pront response to your request for da

1 year ago

Reply from American Home Shield

Ernesto, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Nic Endicott Pendleton, OR

I liked the promptness and the overall help with the my water heater when it exploded.

1 year ago

Reply from American Home Shield

Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Kelly Knoxville, TN

Very simple process for placing a work order. Quick response from the contractor to fix our issue

1 year ago

Reply from American Home Shield

Dear Kelly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Ron Hooer Cave Creek, AZ

East to request service and fast. If not fixed the first time, easy to get them back. Great vendors

1 year ago

Reply from American Home Shield

Ron, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Sharon Rael Rio Rancho, NM

I appreciate the prompt service. My air conditioner went out on a Tuesday and was fixed in 3 days

1 year ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Karen Lubbock, TX

I have always had good responses from the repair people who contract with American Home Shield.

1 year ago

Reply from American Home Shield

Dear Karen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Carole Indianapolis, IN

Very prompt in getting someone to see What needed to be done with garbage disposal.

1 year ago

Reply from American Home Shield

Dear Carole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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T Mose Ponchatoula, LA

Katherine was the Rep that assisted me and she was a great help in get the answers I needed.

1 year ago

Reply from American Home Shield

Dear T Mose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Johnny Prescott, AZ

Coverage. The ability to have someone assist with getting the repair person at my home.

1 year ago

Reply from American Home Shield

Johnny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Stephanie Parrino Westminster, CO

Easy to submit a claim and get a response from the tech. The coverage gives me peace of mind.

1 year ago

Reply from American Home Shield

Stephanie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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cinderella broussard Carencro, LA

They paid for an entire new air and heating replacement as well as new Fridge claimed.

1 year ago

Reply from American Home Shield

Cinderella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Elizabeth Manco Santa Monica, CA

The customer service is awful! They do not know what they are talking about and provide misinformation!!! This happened on two of my service requests, which were later denied.

1 year ago

Reply from American Home Shield

Dear Elizabeth I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Bruce

No problems with the service on my appliances or completion of the service claims.

1 year ago

Reply from American Home Shield

Bruce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Robert Flynn

American Home Shield quickly arranged for an electrician, who came out and fixed the problem.

1 year ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Dena Amburgy Mount Sterling, KY

Our repairs were made quickly by professional plumbers and the process was seamless.

1 year ago

Reply from American Home Shield

Dear Dana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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abet mabutas Chula Vista, CA

Awesome and quick response home warranty, very professional agent representative.

1 year ago

Reply from American Home Shield

Dear Abet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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greg baker Canton, GA

It is a great program for unexpected issues that pop off when you least expect it

1 year ago

Reply from American Home Shield

Dear Greg, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Barbara Lewisville, TX

The plumber they sent was committed fraud, was dishonest and the two different techs didn't appear to agree why there would be different charges. Sewer Medic was a terrible service provider because of these facts.

1 year ago

Reply from American Home Shield

Dear Barbara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Roy San Jose, CA

Our only disappointment is that water leaks outside the walls of he home are not covered..

1 year ago

Reply from American Home Shield

Roy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Ted

Prompt service. The service people they send out know what to do and do the job professionally.

1 year ago

Reply from American Home Shield

Dear Ted, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Betty

They did a professional job in answering my need for service to my home. Thank you.

1 year ago

Reply from American Home Shield

Betty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Rachel Willis Mobile, AL

I love how fast they will set up a company to come look at a problem and get it fixed.

1 year ago

Reply from American Home Shield

Dear Rachel, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Fred Bakersfield, CA

Raul the installer did a great job very professional and clean on doing his job.

1 year ago

Reply from American Home Shield

Fred, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Rosemary Mesa, AZ

They immediately send a professional to address your problem. I never had to wait

1 year ago

Reply from American Home Shield

Dear Rosemary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Chris Van Pelt El Paso, TX

so far so good, only had coverage for a few months, but only have positive thoughts with service and communication

1 year ago

Reply from American Home Shield

Dear Chris, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Megan Ormond Beach, FL

Easy when I call they answer and that’s important. 2.They sent the right man all three times..

1 year ago

Reply from American Home Shield

Megan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Sue Richmond, VA

Very satisfied with AHS. We have had them for a long time and don't have any complaints.

1 year ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Deborah Dallas, TX

Was satisfied with the work done. Made repair in 20 minutes been working every since.

1 year ago

Reply from American Home Shield

Dear Deborah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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James Moye Longview, TX

Response time good. Service companies good. But the warranty has not paid a cent on my claims.All my fixes come at my expense. The warranty just finds a vendor.

1 year ago

Reply from American Home Shield

James, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Eat food Lol Atlanta, GA

Everything was done professionally. Each time I’ve made a claim it’s been approved.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Patty San Antonio, TX

I like the service and my dryer was fix in less then 4 days . Keep thr good work.

1 year ago

Reply from American Home Shield

Patty, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Lillian Hernandez Paz Orlando, FL

The company that was sent to fix the A/C had to come out 3x’s and although it cools it makes a funny noise. Not very satisfied

1 year ago

Reply from American Home Shield

Lillian, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 19th, 2023

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Verified Customer

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Tom Richmond, VA

One phone call and everything was taken care of. Technicians they sent were fantastic.

1 year ago

Reply from American Home Shield

Tom, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Michael

Like the service company that was sent out to fix my washer. They were very professional and prompt.

1 year ago

Reply from American Home Shield

Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 19th, 2023

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