American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Lemarchand der Flabbergaster League City, TX

I’ve used American Home Shield for well over 12 years. In general they do what they say. Unfortunately they always say they prefer to fix rather than replace. I understand that approach to keep their bottom line thriving but it also puts the burden on their clients (me) and their vendors to prove that it is better to replace something. They also don’t like people who actually use their service. When I first got the service I used it a lot to get things fixed that needed to be fixed. However, after a few years they not only raised my rate (understandable) but they more than doubled the rate (not understandable).

3 years ago Edited July 20, 2022

Reply from American Home Shield

Thanks for your feedback.

Jul. 22nd, 2022

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Noa Ranoa Vista, CA

I've used multiple home protection plans. I use American Home Shield for their Electronics Protection Plan. Our phones are NOT covered, but I wanted the Home theater, gaming system, computers and TV's covered. And we are! Great company. Fast response too.

3 years ago

Reply from American Home Shield

Hi Noa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Alexandria Lekberg Chesterfield, VA

I have been with them for 6 months and they have been wonderful! I have put in. 3 claims and they have covered them all. They sent out a very experienced technician that knew what he was doing and very professional. I am very satisfied!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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L Turner Avon, IN

We purchased the American Home Shield warranty when purchasing the house and it came in handy. Shortly after we moved in our refrigerator started leaking and American Home Shield warranty made us pay no money out of pocket for the repair. From a very happy customer, I would highly recommend this company

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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David Bornancin Westlake, OH

I have used American Home Shield a number of times for Home Warranty and to protect all my important appliances and devices and costly items that break over a 3 to 5 year period. I highly recommend this company and will consider for all future needs.

3 years ago Edited August 24, 2022

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Alice Kirchgatter Granada Hills, CA

American Home Shield has always been there for anything that has happened in our home. They respond right away and take care of our needs. Being a homeowner comes with a lot of responsibility so knowing they are there makes it easier for us.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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joannhendren Richmond, VA

I’ve been with AHS for 7 years and they have been great! Never had an accident issue getting service. Only thing that I wish was a little better was the wait time to get a technician out to my house. The turnaround is a bit longer since they set everything up for you then you just calling a company directly for the specific issue your having.

4 years ago

Reply from American Home Shield

Hi Joann. Thank you for taking time to write a review of your service experiences. It is our goal to provide our members with service they can count on. We appreciate your patience when it seems too long to get a vendor out for your service needs. We are always looking for ways to improve the service we offer and we look forward to providing you even better experiences in the future.

Jan. 31st, 2022

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Christina Sutu-Wallar Hayward, CA

I called American Home Shield to get more information on the services they offered. The woman I spoke with was very helpful, personable, and answered my questions without hesitation. I liked that they offered different tiers of service/coverage that worked for my budget and needs, and that their customer support actually cared and were helpful without making me feel pressured.

4 years ago Edited December 16, 2021

Reply from American Home Shield

Hi Christina,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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James Booker

AHS has been my warranty company 4 years +, in that time I have had a garbage disposal, furnace,air conditioner and ice maker need service.I call and as soon as they can they have a repair company call me to fix the item.I am really glad that I chose American Home Shield.

4 years ago

Reply from American Home Shield

Hi James. We love reading about your service experiences. We are so happy to know that you have been able to see the value in your coverage. We are very glad you chose American Home Shield as well.

Dec. 15th, 2021

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Allison Ager Sarasota, FL

Received American Home Shield policy with the purchase:closing of my home. Our double oven light board died within a month of home purchase. They quickly sent a repair professional who replaced the ‘mother board’ at my deductible cost of $100. Winning!

4 years ago

Reply from American Home Shield

Hi Allison. Thank you for taking time to tell us about your experience. We are very happy to know the problem was resolved quickly and to your satisfaction. We look forward to providing you with great service again in the future.

Dec. 15th, 2021

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Rosita Khalehpari Winnetka, CA

Limited number of companies/3rd vendors with bad reviews work with AHS. If the repair is simple and easy, then there will not be any problem. If the technician can not repair, then he looks to find a big problem to prove there is no coverage. In the contract, it is mentioned that if they can not repair an appliance, they should replace it. It will happen if it is kitchen faucet or fridge filter. If it is AC or Washer and dryer, the case is different. They will find a way to say there is no coverage, and you as customer are responsible to take care of the issue. Their warranty is not what they promised in their contract.

4 years ago

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Sirdriz77 Fairfield, CT

I received this coverage from the seller when I purchased my house and later repurchased for myself. It was very easy to use when I had a plumbing issue and the work was completed as promised. It is somewhat inexpensive and I would recommend it especially when buying a new home that you don’t yet know everything about.

4 years ago

Reply from American Home Shield

Hi Sirdriz. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

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karla Pittsburgh, PA

I have been with this company for 14 years and I only gave them three stars, right?! It is very convenient to have someone come into your home for a $75 charge and repair what is wrong. That being said, my monthly payment has increased quite a bit since we first became customers and are weighing whether or not to continue with the service. The companies they send do a decent job even though they all get bad reviews. Our 26 year old AC went about four years ago. Although the company says they will replace things covered if they are unable to fix it, they did not pay for our AC in full. They gave us $2300 and we had to pay the difference. These are the things I would tell friends if they inquired about the company and I would let them make their own decision.

4 years ago Edited January 10, 2024

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Kenneth Horwich Riverview, FL

AHS is a decent home warranty company. I have used them to refer me to many reputable companies that have serviced my townhouse. $75 service calls give you a piece of mind that you will not be hit with an expensive unscheduled repair.

4 years ago

Reply from American Home Shield

Hi Kenneth. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Fernando New York, NY

I love this company, especially in the summer and winter. I just make an appt online and pay my $100. Service call. A company will contact me the next day (as long as it’s not the weekend) and they will be out to make the repair. I have used them multiple times, never had an issue. Easy to use.

4 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Fernando. Thank you for taking time to tell us about your experience. It is wonderful to hear how promptly the issue with your air was resolved. One of our main goals is to provide our members with prompt and reliable service. It is great to know we were able to do that for you.

Oct. 28th, 2021

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Bob Nakon Pinckney, MI

I have been a very satisfied customer of American Home Shield for years. I have contacted them with appliance issues and it is painless. Stuff wears out, and when it does you can call or go to the AHS website and request service. The repairman comes out and problem solved! Really, what more could you ask?

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how promptly and effectively your service needs were taken care of. We are so happy to hear how satisfied you were with the service you received. We can't wait to provide you with exceptional service again. Thank you for choosing AHS.

Oct. 28th, 2021

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K.H.

We received a repair company and repair really fast. American Home Shield made our problem a top priority, as they have done with many of our repairs.

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI K.H. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Katrina Gilbert, AZ

We have had American Home Shield for several years and worked with them for repairs several times. Overall, I have been thankful to have the protection and peace of mind. The process however can be lengthy and I wish that consumers had more choice in the service provider we would like to work with. When our a/c went out last summer we had a very difficult time coordinating repair. All of the repair companies were understandably busy, it took many phone calls with lengthy wait times, but we were able to finally obtain a waiver to choose a repair company on our own because the AHS providers were either unresponsive or too busy and unable to meet the service level agreements. The situation was stressful, but I received my reimbursement as promised.

7 years ago

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Verified Customer

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Ted Smith

They look after your needs and take care of your warranties great company

10 months ago

Reply from American Home Shield

Hello Ted Smith, We appreciate you taking the time to let us know about the your AHS experience. We are glad you are apart of AHS. AHS does its best to provide great service to our member. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Eric

Repair person that was sent out did not fix the problem with the AC unit. Now I will have to schedule and pay for another visit to get him to fix it properly!

10 months ago

Reply from American Home Shield

Hello Eric,
Thank you for contacting us regarding the repair of your AC unit not being completed. We understand you created another work order to fix the AC unit. if you are still having issues after that visit please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,

Timari H.

American home shield

Jun. 30th, 2025

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Verified Customer

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Mark

When they provide cover the people they send get stuff fixed. But…denies coverage for issues a new homeowner could not have known about.

11 months ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out and letting us know about your experience. If you are still needing assistance on claim please contact American home shield customer service line at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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Verified Customer

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Stella

It was a gift, but having to contact American Home Shield I found them to be very helpful.

5 months ago

Reply from American Home Shield

Hi Stella,
We’re happy to hear that the AHS home warranty has been a valuable asset for your home, and we hope to continue helping you with your home repairs for many years to come!

Best,
Victoria M.

Nov. 26th, 2025

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Mark

He showed us how to turn on the faucet but he didn't check the battery. It stoped working again after he left but we finally figured out that it needed a new battery. I was hoping he wasn't in such a hurry and checked everything! I paid $100.00 for him to show us how to turn it on! Very disappointed.

7 months ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out to us. We are appreciate you taking the time to reach out to us regarding your experience with AHS. If you have a similar situation or a different one please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 24th, 2025

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Verified Customer

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Robbie

Fast efficient service. Every contractor they sent my way are quality and caring.

1 year ago

Reply from American Home Shield

Hi Robbie, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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Jernava Wilson-Armstrong

This rating is because I was forced to pay two deductibles because the representative did not tell me about placing all my issues on one claim.

1 year ago

Reply from American Home Shield

Dear Jernava,
We appreciate your feedback and hope you continue to enjoy American Home Shield! We wou7ld be glad to speak with you if assistance is needed regarding the fees.
Sincerely,
Mariah

Mar. 5th, 2025

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Verified Customer

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Ashraf

Answering my calls on time and service on time Need to have more experience technician with newer technology equipment

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Gordon

Convenience of knowing any repair or replacement will be done in a timely matter

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Ronnie

Need closer HVAC techs to my location. These guys are good but drive 140 miles one way to work on my unit.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Judy

I dislike having to pay a service fee when I use your service, which I already pay for every month!!

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Paul

I just had a bathroom faucet replaced and the service was quick and very professional

1 year ago

Reply from American Home Shield

Hi Paul,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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althea perry

Great fast and very reliable. My technician are always professional and go the extra mile.

1 year ago

Reply from American Home Shield

Dear Althea,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Tachara

The ease of putting in a request and the customer service of the plumber that assisted me.

1 year ago

Reply from American Home Shield

Hi Tachara,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Ricky

The response time was swift and the quality of the work was excellent; thank you!

1 year ago

Reply from American Home Shield

Hi Ricky,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Samantha

The monthly price keeps going up and your core services do not change. The add ons that you try to help account for the price increase do not help.

1 year ago

Reply from American Home Shield

Hi Samantha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Emad

The person that fixed our faucet was professional and completed the work in a timely manner.

1 year ago

Reply from American Home Shield

Dear Emad,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Paul

Takes too long to get service to our home. When given the option to her our own contractor, it takes forever to get reimbursed, if at all.

1 year ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Doris

very easy to request assistance and AHS works to find a good professional to take cre of the issue

1 year ago

Reply from American Home Shield

Hi Doris, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Stan

excellent service . Did not experience any problems and professional customer service

1 year ago

Reply from American Home Shield

Hi Stan, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shirlette

American Home Shield is dependable. They are professional. They are wonderful!!!!!

1 year ago

Reply from American Home Shield

Hi Shirlette, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shing

The service man was very professional very quick very knowledgeable and very polite

1 year ago

Reply from American Home Shield

Hi Shing, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Dave

I appreciated the prompt approval of the air conditioning repair during a warm week of weather.

1 year ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Fren

It took two separate visits First one was denied Second one Sears fixed the problem Very thankful

1 year ago

Reply from American Home Shield

Hi Fren, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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John

I liked the customer service, most of the service people are very nice and efficient.

1 year ago

Reply from American Home Shield

Hi John, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Michael

We have been with AHS since 2003! They are the VERY best home warranty company out there!

1 year ago

Reply from American Home Shield

Hi Michael. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Jackie

Monthly cost is to high and then if u need to have something fixed in your home you have to pay even more.

1 year ago

Reply from American Home Shield

Hi Jackie,
Thank you for your feedback!

Dec. 4th, 2024

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Verified Customer

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Janet

I like the ease of the automatic system. There is no need to wait for customer service.

1 year ago

Reply from American Home Shield

Dear Janet,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Scot

Great value, great service. I resent that you expect me to write more than I want to!

1 year ago

Reply from American Home Shield

Dear Scot,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Gil Ortega

I had it 10 years ago and was not pleased with their services, they have done a 360 now.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Larry

Have used twice. Once for our ac and our washer. Both times the tech's were friendly and efficient.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Dave

Issue resolved in a timely manner, technician was on time and left everything in good order.

1 year ago

Reply from American Home Shield

Dear Dave,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

American Home Shield Reviews