American Home Shield: Read 34,905 User Reviews From Real Homeowners

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crtinde Alexandria, VA

I HAD been very happy, and had recommended to friends .. however recently had a serious customer service issue that AHS did not attempt to resolve. Last Summer I subscribed to the PlatinumShield policy mainly because I am concerned about my A/C. However, in the Fall I reluctantly scheduled furnace inspection with the repeated assurance by AHS rep that I was entitled to a free inspection BOTH seasons. I unfortunately discovered that I actually only get one free inspection per year, and thus have had to pay for a contractor to inspect my A/C. I contacted AHS about my frustrations, and got a lot of apologetic shrugs with no attempt to correct the situation. Hopefully their agents will be better trained to offer accurate benefits information going forward.

3 years ago

Reply from American Home Shield

Hi Crtinde,T hank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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MARK Oklahoma City, OK

Thy were very easy to contact and contractor quickly and efficiently installed new hot water heater! We have had AM Home Shield for over 17 years at 2 different homes! Very satisfied!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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KAYE St Louis, MO

American Home Shield is the best home warranty compay that I have dealt with. The majority of the time claims are approved and handled quickly and professionally. They always follow up to be sure I am happy with results.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Gregg Welstead New Orleans, LA

We’ve had to use AHS twice this past year, an d availed ourselves of the spring HVAC check last week. Have enjoyed the quick response and superior service. Wish I had enrolled sooner.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Rowane Burdette Las Vegas, NV

I paid your co-pay 3 times to fix an electrical problem in my home. None of these electricians would fix the problem, saying it didn’t need fixing. But it did need to be fixed. The 4th time my electricity gave out, I simply called a company myself and paid cash. They fixed it for under $200. Similar occurrence such as this happened, but the electrical problem was the biggest pain.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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kia haw Pan Houston, TX

I’ve been having AHS for many years and I’m extremely happy with it. Technicians are always on time, friendly, helpful, and very professional. Keep Up The Good Work and thank you AHS!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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RANDY Philadelphia, PA

Every time I called for service.i had no problem.they took my complaint, connected me with the right company.they came out , either they was able to fix my problem or they replaced the appliances.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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COURTNI Omaha, NE

Overall all claims were completed successfully, though sometimes the communication (or miscommunication) between AHS and the contractors slowed down processes. The monthly cost rose too high for me to continue using AHS, but otherwise I had few complaints.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Dan Hoyt Windham, NH

The Whole Process Went Soo Smoothly! Just Like It’s Supposed To From Start To Finish!! I Placed The Call, Tech Showed Up, 1 Week Later Our Fridge Was Working Like A Charm!! Very Happy!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Debra Tacoma, WA

AHS needs to "vet" the repair people they contract better, as Appliance Guard Pro told them that the repair they were doing for me was complete, and it WASN'T. I waited during the time frame for my repair appt. on April 6, and the repairman never showed up. I left several voicemails and texts to Appliance Guard Pro and NEVER got a response. I finally gave up and called in another repairman from another company, who promptly got the job done for me. I never could reach AHS online to complain about their contracted repair company.

3 years ago

Reply from American Home Shield

Hi Debra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide the correct AHS property address.

Apr. 14th, 2023

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Verified Customer

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Anthony Hardy Farmington, MI

You guys did an amazing job taking care of my issue. The repairman was prompt and completed the job in a timely manner. I have referred your company to several people because of the service I recieved.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Tori Zieger Kansas City, MO

I am pleased with the service offered but the price increases are just too much. New contract is 20 dollars more a month PLUS 15 dollars more per contract call. When I first became a customer 4 years ago, my appliances were super old so I had more of a reason to think something would go out. Which they did. It's making less financial sense to keep the home warranty with these increases. The price when I joined 4 years ago was 500 for the year. It has more than doubled. I fully recognize prices increase but this is a pretty steep price jump.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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SANDRA Chesterfield, MO

Representatives are always polite and pleasant; however, i don't believe that all representatives are knowledgeable as to resoultion of problems. Ie: when I asked to speak with a supervisor, the rep did not know the supervisor's name nor how to reach him/her. Another rep did know and followed your procedure. I am happy that a supervisor has not only called me, but has remained in contact with me to ensure that resolution will be reached.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Don Cruse Paducah, KY

Sent repairman right away in summer when air conditioner not working and twice in winter when furnace quit during very cold days. We are elderly, so quick service much appreciated.

3 years ago

Reply from American Home Shield

Hi Don, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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JON Sierra Vista, AZ

First, polite people on the AHS end of the phone line when I call. Second, listening to my problem as explained and then getting on solving the problem. What more can you ask.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Lou Soileau

We have subscribed for years and for 3 or 4 homes over those years. AHS has lived up to their commitments. Sometimes the contractor has not been experienced enough to identify and fix the root problem but, ultimately, our issues have been resolved.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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JOANNE Spring Hill, FL

I was extremely disappointed that I was turned down to have my air conditioning air ducts in the attic serviced. The company you sent out, the service man told me that all the ducts in the attic had holds in them from animals. I can not go up the ladder to check it out myself. I had several repairmen and others look up in the attic no one seen what the repairman seen. I recently had my a/c repair the man said there was a heavy box filled with xmas ornaments on the pipe of the unit in the attic. I feel that because of the first repairman and I have it on record that this company can not come to my house again. I have AHS for 20 years and always was happy with the service. Now I am doubtful every time I call for service. I need my a/c outside unit serviced but at this time I can not afford to call for service. The beginning of 2023 was a hardship on my finances with all the service calls. The repairmen that was sent this year were excellent and professional. I am being honest about my reply to this survey.

3 years ago

Reply from American Home Shield

Hi Joanne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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DAVID

Great service from start to finish. Excellent communication from beginning to end with AHS and the technician. Technician was very prompt, courteous and helpful. Got the job done quickly.

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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DANIEL Bakersfield, CA

Service was good and fast response from the plumber but I didn't know that my plan did not pay to bring things up to new codes I was told that it was just the deductible cost and that's it. Well if It would have been explained correctly the next plan up would have done that.

3 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 10th, 2023

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SCOTT Palmdale, CA

Most of the time they make the repairs needed or give you a new product. On our microwave, they didn’t get it all the way back to working. They couldn’t get the clock working, so they said that it was unnecessary for the microwave to work.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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PATRICIA Katy, TX

Loving it so far!! I’ve had one service call and it was smooth, went off without a hitch, the contractor was professional, took care of the issue, American home shield was on top of the communication…. Wonderful!!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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CSMaiga McLean, VA

I misread the character limite. Thought it said no more than 40 characters. Anyway, I have been mostly satisfied with AHS during the past few years. Your agents and technicians have been polite and knowledgeable. I wish you had fewer phone numbers to call when there is a problem. Charles

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Castina Woolsey AZ

American Home Shield is quick to find a reputable contractor or company to solve issues that arise with what is covered on the policy. I have had positive experiences from start to end. I recommend AHS for all homeowners!

3 years ago

Reply from American Home Shield

Hi Castina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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BARB Omaha, NE

The person that came out was very pleasant and helpful. He thought he had the problem solved but I could tell the next day it was not solved. He came back the next day and figured out the problem and now it works fine.

3 years ago

Reply from American Home Shield

Hi Barb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Stacy Spencer Baltimore, MD

Overall everything is great with AHS! With the exception of one service provider (who I did report) most providers are courteous, reliable, prompt, and knowledgeable! Would highly recommend AHS! Did not have to argue with AHS about items needing replacement.

3 years ago

Reply from American Home Shield

Hi Stacy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Tracy Ndiyob Palmdale, CA

I have been having a plumbing issue. I told the recent sales rep that I spoke with that it was not a hot water slab leak as the previous plumber had said but I had an actual issue with my water heater. She basically argued with me. I had to call the gas company. The technician was unable to fix the repair but he said the plumber that had been servicing my water heater did a very poor job. He bypassed a safety switch to get my water heater to temporarily work rather than just fixing the issue and he said it could’ve have exploded. Needless to say, I am not too thrilled with this company. I may find a new one.

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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BARBARA KELLY Galveston, TX

I had my washing machine broken, my dryer and my A/C all of this in the same month. I got a new machine-dryer fixed and a pay out Funds toward a new A/C. I had a 2nd option on the A/C who didn’t agree with the 1st AHS gave me no problem and took the 2nd opinion. So I am well please how they handle 3 big jobs in the same month

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Michele Carter Cloverdale, IN

I have had mostly good interactions with AHS warranty. They have been really good about fixing the items I needed repaired/replaced. They have some miscommunication, and I have had to call multiple time to make sure things were on track. I only give them 4 stars because of those couple minor issues.

3 years ago

Reply from American Home Shield

Hi Michele, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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DALE

I have had AHS on three properties. I needed service several times. They have been very prompt. The service companies they use are professionally and knowledgeable. I have had very positive experiences with AHS.

3 years ago

Reply from American Home Shield

Hi Dale, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Susanna Ross Albuquerque, NM

I've had an account with them for years. In fact, moving from CA to NM and purchasing a new house in 2021, I purchased a new policy as I've always been happy with their service. My complaint, however, is that I was paying $54 initially for the Gold plan, and that has been raised to $60.99 in the past year. Still not bad. However! They got a bit sneaky and billed me $76.99 this month. No warning, no email, no snail mail, nothing. So I called this past Monday, 27 March, and spoke with Nakita, who I advised to cancel my account, and that paying almost $80 per month for a mid-tier plan is nuts. Of course we went through the whole spiel that she would look into getting the cost reduced, blah blah, and after being on hold with her for 10 minutes or so, she comes back on the line and states that she had escalated my inquiry to another team and would get back to me that same day. No surprise, I never heard back from her. For a service that I've had for years and have been paying into for years, who used to offer great customer service and communication, not only did the level of service go down, but they increased the price on it as well, without even letting me know!

3 years ago

Reply from American Home Shield

Hi Susanna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 4th, 2023

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Verified Customer

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EFRAIN Sacramento, CA

Hands down, an amazing company. Very easy to use and they are easy to get a hold of and schedule. I have been with them for over 10 years and glad I did. They’ve made my life a little easier. Thank you

3 years ago

Reply from American Home Shield

Hi Efrain,
Your patronage of 10-plus years is more than valued. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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SASSY COX Jacksonville, TX

So far everything is going good to get the new dishwasher. Sorry it took so many visits before AHS decided to give me the new one. The garage door spring should be here today. They had to order a heavy duty one. It has been a week now with my car having to sit out. No bad storms thank the Lord.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 31st, 2023

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GRACE Hacienda Heights, CA

I like the fact that I have someone to call when I need something repaired. They recommend a company, and soon, someone comes to look at, and take care of whatever is required.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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NATHAN Carrollton, TX

American Home Shield has been wonderful so far other than the price for policy and visit price continue to rise each year. Monthly charge is up about $20 and visit price is up $10!! One day I will be able to afford to cancel..

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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Mitch Conway Los Angeles, CA

This time American Home Shield did a outstanding job overall. One phone call that lasted less then 5 minutes and I was dealing with the local contractor. In less then 24 hours my problem was solved.

3 years ago

Reply from American Home Shield

Hi Mitch, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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SHIRLEY

The telephone representatives are cordial, efficient and professional. They ask the right questions. The technicians are knowledgeable, polite and I trust that the repairs will be completed properly.

3 years ago

Reply from American Home Shield

Hi Shirley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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Tom Davis

Easy process to file claim online. Repair facility scheduled quick. AHS approved repair same day and parts were ordered. Ramey Appliance called to schedule as soon as it was approved and repair was completed timely.

3 years ago

Reply from American Home Shield

Hi Tom, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Ron Decker Cave Creek, AZ

Program has been beneficial for us to have over the past six years of owning a 20+ year old home. We have used AHS multiple times for various repairs, and the process has worked well.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Rebecca Lacy Springfield, IL

I was very impressed with the way things have been handled. There was no push back when I had to have my furnace/ac and refrigerator replaced during my time with AHS. However, I left because the costs were ever increasing and I wanted to reduce my policy costs.

3 years ago

Reply from American Home Shield

Hi Rebecca, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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CAROLE Fredericksburg, VA

Quick response and the person that handled my issue was very helpful. The company that came out to fix my garage door was very prompt and knowledgeable. Overall a very positive experience

3 years ago

Reply from American Home Shield

Hi Carole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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EBENEZER Oklahoma City, OK

American Home Shield responded to the service request within minutes after getting on line to initiate the process. They sent a technician first thing the next day to fix the problem. Very efficient. Simply outstanding.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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Verified Customer

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Rob Parsons Alexandria, VA

American Home Shield was very helpful with a both a water heater and a pressure relief valve issue. The Customer Service staff are especially helpful, informed, and professional.

3 years ago

Reply from American Home Shield

Hi Rob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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DOMINICK West Long Branch, NJ

So far I was somewhat disappointed on my first repair request on one of my two properties after the company denied repairs after paying the co-pay which was a total loss. Since then the company has delivered on two repairs which has improved my favorability. The platinum contract does allow for the company to pay or replace certain appliances but I had additional out of pocket expenses which the company told me it would be my expense. Which was surprising because the platinum contract should have covered the whole replacement cost.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Marianne Nemetz Chicago, IL

Filed over 4 claims For the most part, they are responsive. The serviceman are all very professional and get the job done. One claim had a miscommunication between AHS and the manufacturer which resulted in a very long wait time to get the claim started

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2023

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Verified Customer

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Elda Garcia Spring, TX

Been with you all for years and now when i need help it turns out so terrible. This is week 4 with no AC, and living in Houston is not acceptable to be without an AC. As your customer, why am i the one having to call you for a status? So much miscommunication in your departments, so unfair. I was layed off from my mortgage career and even though money is not there i find a way to pay you every month, why can’t you all help and go above to help best you can? This SUCKS

3 years ago

Reply from American Home Shield

Hi Elda, I appreciate your concerns and would be glad to speak with you to resolve the issues that occurred.

Mar. 23rd, 2023

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Verified Customer

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JOANNE

Contacted me the same day I called American Home Shield. He arrived at my home about 2 - 3 hours after my call to American Home Shield. I am very satisfied with this company.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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Laurence Sweeney Gilbert, AZ

The company provides good timely service, this is good. The bad, they will always repair with minimal cost to them. Service companies they employ are not well versed on what is covered or not and will solicit more business outside of what is covered by AHS.

3 years ago Edited May 15, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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ROBERT San Antonio, TX

American needs to employ vendors that are trustworthy and professional. I have dealt with some horrible vendors coming into my home. One vendor tried to get money from me and did not do the work so I hired my own plummer and paid out of.my own pocket and american home shield would not refund my $100 hundred dollars deposit. I'm really considering ending my contract with them. I reported the vendor and nothing was done about it. Because I found out the same vendor was sent to one of my neighbors and the vendor again tried to get money from my neighbor. American home shield needs to really reevaluate the vendors that they use.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Verified Customer

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TYRONE Pooler, GA

Earlier in the year I put in a claim for a refrigerator and your technician came to fix it three times but never got it repaired this was at a rental and although I explained to the technician and to customer service that I cannot have someone to repair the fridge and it works for a week or a couple of days , tenant needed her refrigerator fixed in a timely matter and not be inconvenience of a broken refrigerator .I replaced the refrigerator out of pocket

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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JEANETTE Sacramento, CA

I haver had this warranty on both my homes for many years, my pasty experience has been ok. Recently I have had to call for both homes and I’m so satisfied with the timeliness and professionalism for both jobs.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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