American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Michael Floyd Birmingham, AL

Fast service and really appreciated the thorough explanation of what was in my contract and not in my contract.

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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SRP Sacramento, CA

It’s been easy to set up a service request, get updates by text/email, and the contractors have been responsive

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi SRP,
Thank you for your feedback!

May. 5th, 2020

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Verified Customer

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Denise Hurst, TX

Prompt service. Easy to reach. Some of the vendors are not the best quality, but website allows you to look up some before booking.

5 years ago

Reply from American Home Shield

Hi Denise,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

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Verified Customer

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Wayne Sharp Souderton, PA

Timely complete service everything that we signed up for I’m really glad that we have American home shield

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated!

May. 6th, 2020

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Verified Customer

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Barbara Rutherfordton, NC

They took care of my issue. However did not get 5 stars because one issue took over 2 months for them to get a contractor.

5 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for your feedback. We hate to hear about the delay and hope you have an better experience.

May. 8th, 2020

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Verified Customer

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Celene villarreal Rowlett, TX

Very good and and reliable service! Excellent customer experience! Very fast and great communication skills

5 years ago

Reply from American Home Shield

Hi Celene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Elias ONeal Corsicana, TX

The service was great and we were contacted promptly. Every person we spoke to were very professional.

5 years ago

Reply from American Home Shield

Hi Elias,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Larry Williams Fuquay-Varina, NC

good company good people never had a problem in 20 yrs, although it does take a long time to get a credit back

5 years ago

Reply from American Home Shield

Hi Larry,
Your patronage to AHS is more than appreciated for the past 20 years. Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Diego Saint Cloud, FL

Very easy to place the service order and the independent contractor AHS sent was very diligent and efficient

5 years ago

Reply from American Home Shield

Hi Diego,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

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Verified Customer

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Jewel S Cleveland, MS

This is the second time I've had to call them and the response time was good. I was very pleased with the technician

5 years ago

Reply from American Home Shield

Hi Jewel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 27th, 2020

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Verified Customer

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Melissa Schultz

Quick and easy. Excellent service partners Have used them on three different occasions in two different homes

5 years ago

Reply from American Home Shield

Good afternoon Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide your homes.

Apr. 20th, 2020

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Verified Customer

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Dick Roach

Excellent response time, excellent follow up, price is in line with the protection offered, and the piece of mind.

5 years ago

Reply from American Home Shield

Dick,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Maricela Ramirez

Hassle free! Every time I've needed AHS it's a quick call , answer a few questions, and wait for service. So easy!

5 years ago

Reply from American Home Shield

Hi Marciela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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Ralph Waagner

Last few calls for repair they have gone well, but in the past trying to get washing machine fixed,took more than a month.

5 years ago

Reply from American Home Shield

Ralph,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Marcus Williams

They help out a lot and save me a lot of money. Make it easy not to use your insurance company on things.

5 years ago

Reply from American Home Shield

Hi Marcus,
We strive to ease the cost of home repairs and provide you with a great service experience!

Apr. 17th, 2020

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Verified Customer

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Paula

Although they answer the phone right away. When you actually contact the company assigned, you dont get service that day. The service is 24v'48;hours after the call.

5 years ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience and discuss the hold time.

Apr. 2nd, 2020

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Verified Customer

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Joel

Always solved the issue. Personal we're polite and knowledgeable. They respected their surroundings.

5 years ago

Reply from American Home Shield

Hi Joel,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 2nd, 2020

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Verified Customer

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Adhele Fantone

Quick and complete service. Very prompt with reviewing and suggesting what was wrong with the issue at hand

5 years ago

Reply from American Home Shield

Hi Adhele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Antonio Cogliandro

AHS has always been responsive to us. In the case of discrepancies, they have always proactively resolved the issues.

6 years ago

Reply from American Home Shield

Good afternoon Antonio,
Thank you for providing us with such positive feedback about your American Home Shield experience.

Mar. 23rd, 2020

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Verified Customer

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David Woods

Outstanding service when you need help with your service calls. On time service and quality service as well.

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Deborah Hale

Problem solving, my issues have gotten solved when I have called customer service or email them for a claim.

6 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Mar. 23rd, 2020

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Verified Customer

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Joyce Leming

Dependable service when I needed it...the part took a while but because of my schedule it worked out fine.

6 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage!

Mar. 23rd, 2020

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Verified Customer

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Susan Poplau

Getting my home repair was easy and we did not have to wait long for the repair person to come and fix the problem.

6 years ago

Reply from American Home Shield

Good afternoon Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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V MTZ

Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business .

6 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2020

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Verified Customer

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Flo Harper

There is a great peace of mind knowing that the most expensive repairs in my home are always covered.

6 years ago

Reply from American Home Shield

Flo,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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nick

recent service call for dryer using American Home Shield charged more than the regular service call rate they normally charge ..not happy paid over 500 dollars for and for what ?

6 years ago

Reply from American Home Shield

Hi Nick,
Thank you for providing us with feedback about your American Home Shield customer service experience and the non covered cost. I would be glad to speak with you and assist to get the issues resolved.

Mar. 17th, 2020

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Verified Customer

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Paul

I've only been using AHS for just over 2 months and when my heat went out a few weeks ago, they were very responsive.

6 years ago

Reply from American Home Shield

Good morning Paul,
We are pleased to have you on board as a new customer of American Home Shield. We hope you continue to enjoy many more great service experiences.

Mar. 17th, 2020

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Verified Customer

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Walt Z

Solid corporation, high rated service providers in our area, easy issue submission, rapid approval system.

6 years ago

Reply from American Home Shield

Walt,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Kathy Scott

We had a quick response. The service guy resolved our issue and showed us the source of the problem.

6 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Fred

Whenever I request repair service, it is almost immediate and the companies they choose have been top notch so far.

6 years ago

Reply from American Home Shield

Hi Fred,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Cristina Garcia

Contractors assigned to a job are often the worst reviewed contractors in the area. I've been waiting a month for my dishwasher to be fixed. All the reviews on the company's website blame AHS for assigning them that company.

6 years ago

Reply from American Home Shield

Hi Cristina,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you and get the dishwasher issue resolved.

Mar. 5th, 2020

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Verified Customer

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Fran Watson

I've always had wonderful service with American Home Shield. The respond and handle the issue quickly.

6 years ago

Reply from American Home Shield

Fran,
We are delighted to hear your satisfaction with our service! Thank you for taking the time to share your thoughts with us.

Feb. 25th, 2020

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Verified Customer

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Edward Warman

Quick competent service. Professional. Arrived early. Diagnosed the problem. Repair was completed in a timely manner.

6 years ago

Reply from American Home Shield

Good afternoon Edward,
We strive to provide you with the best customer service experience and contractors to complete each job. We hope you continue to enjoy AHS!

Feb. 26th, 2020

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Verified Customer

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S Smith Warner

We've used them several times and we live in the "sticks" and yet they always find great contractors to help us.

6 years ago

Reply from American Home Shield

Hi S Smith,
Your feedback about your AHS experience is more than appreciated. We are pleased to hear about the technicians within your area that have been able to service your home repair needs.

Feb. 26th, 2020

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Verified Customer

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Mark Steele

I've made 2 claims and the first one (six or replace our oven) took about 3 to 4 weeks, but the icemaker was done quickly. so now I'm ok with AHS.

6 years ago

Reply from American Home Shield

Hi Mark,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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David

they are only as good as the company they send to fix your problem. last service call company were really professional. last company were not

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed by our technicians.

Feb. 26th, 2020

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Verified Customer

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MA

Very good service and customer service I have them more than 3 years after my son have them and was happy with them

6 years ago

Reply from American Home Shield

MA,

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Verified Customer

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Patricia True

Any time I have been required to need the service, the technicians were promptly provided and service was quite satisfactory.

6 years ago

Reply from American Home Shield

Patricia,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Feb. 14th, 2020

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Verified Customer

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James T.

Excellent customer service and follow-up. Team of representatives are always courteous informative and professional."

6 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your experience. I am glad to hear that you have enjoyed the customer service we provide.

Feb. 4th, 2020

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Verified Customer

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Ebony SW

I've never experienced any issues w/the service or any of the people that have come out to make repairs.

6 years ago

Reply from American Home Shield

Hi Ebony,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barbara trundle

My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.

Jan. 27th, 2020

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Verified Customer

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Kevin

I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times

6 years ago

Reply from American Home Shield

Hi Kevin,
Thank you providing American Home Shield with feedback about your most recent experience to have the refrigerator repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 17th, 2020

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Verified Customer

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Larry

Difficult to communicate with representatives from Phillipines. Customer needs to have more control over selection of contractors. Not all choices are desirable.

6 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent experience and the miscommunication experienced to speak with a representative. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

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Ramona

We have a contract with this supposedly great company. What a joke!! They stall and if you actually want something repaired you have to be the one to follow through! If an inept, rude, dirty repairman comes to your home they don't care. You can be without a fully functional appliance, even a refrigerator for weeks, and they don't care at all. They can transfer you to anyone but no power to transfer you to a truly qualified company. If you have a problem or complaint they will just blow you off or keep transfering you to people who do nothing at all. I would never have believed how they treat customers as badly as they do. If I could give you minus 5 I would!

9 months ago

Reply from American Home Shield

Hello Ramona,

Thank you for reaching out and sharing your experience with us regarding AHS. If you are still having issue please please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

American Home Shield

Jun. 24th, 2025

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Carolanne Florkowski

We had been with American Home Shield for over a year. Our refrigerator stopped working on May 16th, 2025. we called AHS on the 17th and they sent a technician who was scheduled to come on the 20th. he showed up outside of the three hour window we had to take time off to be there for and then he said the compressor was bad and that he wouldn't repair it -it wasn't worth his time. American Home Shield then sent a second company who never showed up at all. Finally on May 23rd they were supposed to come to diagnose the fridge(again) they were also late and called to say there was traffic. We told them the tech before and they said they would put in for the compressor and updated software. The parts would take a week and be shipped to me. The parts came and we had to wait another few days to get an appointment. the company then called during the time they were scheduled to show up and said they didn't have the tools they needed and would have to reschedule (another week....) They finally came and had to come back 4 times but were unable to fix the fridge. They put in for a replacement. American Home Shield made us wait another week until June 20th at 5:25 to say that they granted the replacement but were only giving us $643 of the $2000 they were supposed to give us because we had to pay all the previous technicians. We filed with BBB and are going to make a point of communication how unresponsive they were throughout the whole process. When you try to call American Home Shield you get someone who barely speaks english and can never help you. 36 days without a refrigerator - good thing we had home insurance to cover the cost of expensive repairs/replacement...I am so disappointed in American Home Shield and I hope no one else chooses to use their service.

9 months ago

Reply from American Home Shield

Hello Carolanne Florkowski,

Thank you for reaching out to us regarding the refrigerator claim. We appreciate you taking the time to contact us regarding the experience. We are glad you received the new refrigerator. We do apologize for the time it took to happen. If you need us for anything please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

Jun. 25th, 2025

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Emmanuel

Lone star appliance repair in Virginia did a great job. The problem was Choice Home Warranty. They took the $100 deductible from me, and scheduled a tech with a time and date to come to my house. I get an email from choice saying my appointment is confirmed. A few hours later I get another email saying the appointment is cancelled. I couldn't get in contact with anyone with choice to find out what was going on. Four days passes and I get a random text from a service technician from another company saying he'd be to my place tomorrow. That's great but there was zero communication from choice.

10 months ago

Reply from American Home Shield

Emmanuel, Thank you for reaching out to best company to let us know about your experience with Choice home warranty. You feedback is valued and appreciate. We understand you had an issue with Choice home warranty communicating the scheduled appointment and its changes to the schedule. The communication was not done efficiently. We will pass on the feedback you have given us to help Choice home warranty better their service. Also e are glad to hear that Loan star appliance repair did a great job, we will pass along that feedback as well. Thank you taking the time to let us know about your experiences.

Best regards,

Timari H.
American home shield

May. 30th, 2025

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Melisa Morris

Complete dismissal of how unsafe this was for my family has left me feeling unheard, unprotected, and questioning the value of the service I’ve paid into for years. I initially contacted AHS at the end of March about a failed AC unit. I live in FL, where temperatures in March already reach into the mid-80s. I have proof that my home’s interior temperature climbed to 86°F, despite running every fan available. This isn’t simply uncomfortable—it’s dangerous, especially for children. In fact, my child began experiencing headaches and nosebleeds as a direct result of the heat. When I reach out the messaging minimized this reality, suggesting it only becomes unsafe in “extreme temperatures.” That response was not only inaccurate, but dismissive of the clear health risks we were facing. The “solutions” I was given were either: 1. Pay for an upgrade out of pocket, or 2. Source and pay an outside HVAC company to attempt the repair—if they could even locate the backordered part (both tech and Geri told me there was a strong possibility they would not). In that case, I would only be given $600. Waiting 90 days in Florida heat was never a viable or safe option, yet that’s what your company suggested. What exactly were we supposed to do in the meantime—continue subjecting ourselves to unhealthy and unsafe living conditions? It is absolutely unacceptable to place your customers in that position. Because the part was unavailable and no timely repair was possible, your obligation under the contract was to provide a replacement. Instead, I was left with no choice but to act on my own, spending $3,494 to ensure the health and safety of my family. The $125 offered to me is not only insufficient—it adds insult to injury given the seriousness of what we endured. I’m not just disappointed. I feel abandoned by a company that promised to protect my home and stand behind its coverage. I have been a loyal customer for years. I never imagined I’d be left alone in a situation that jeopardized my family’s health. I will continue to escalate this matter until it is addressed appropriately and fairly.

10 months ago

Reply from American Home Shield

Hello Melisa, Thank you for taking the time to share your experience with American Home Shield and your claim experience. We under stand The importance of having the AC unit in working condition. We also understand the need to feel heard and safe. We have notated your experience on your account for AHS to see. We see the blower motor was seized and the condenser coil was leaking. AHS was able to repair the unit. You were offered and upgrade as an option to get a new AC unit. We see the $600 was given to you as a concession to fix the issue. We are here to help you please let us know if you have you are still having issues with your system.

Best regards,

Timari H.

American home shield

May. 30th, 2025

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Verified Customer

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Douglasdawn

There was a contract in place when we purchased the condo

3 months ago

Reply from American Home Shield

Hello Douglas Dawn ,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you were giving the AHS policy with the home. We hope AHS is meeting your standards. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 12th, 2025

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Omar

This Technician man is super polite, respectful and he knows what he is doing. I will give him a lot more than five stars. God bless him. I hope a lot of Technician like him……

1 year ago

Reply from American Home Shield

Hi Omar, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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T Randle

1 year ago Edited December 23, 2024

Reply from American Home Shield

HI T,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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