American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Nicole L Whitehair Laurel, MD

I rated that way because for one issue to be fixed I had to call more than once, but when I made the last call, it was fixed quickly and correctly.

6 years ago

Reply from American Home Shield

Hi Nicole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star_border

Don Seay Oviedo, FL

Even though rather expensive and sometimes hard to contact or work with, they have still provided me with a valuable service.

6 years ago

Reply from American Home Shield

Hi Don,
We appreciate your feedback and hope you continue to enjoy!

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Angela Watkins McDonald Memphis, TN

Empire has done an excellent job. I would recommend them to everyone that I know for future references.

6 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Betty Welsh College Station, TX

Easy to book appointments online, service provider is quickly assigned and issues are resolved in a timely manner..

6 years ago

Reply from American Home Shield

Good afternoon Betty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star

Ricky williams

Excellent customer service always been very helpful always send someone out that’s very professional

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ricky,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star

Bob Pollock Columbia, MO

They came out and addressed the problem with my HVAC until. They were knowledgeable so I'll call this company, again

6 years ago

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Marshella

I will recommend American Home Shield.I received quick and excellent service in the repair of my air conditioning unit.. It’s still cooling

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Marshella,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Thomas Taylor

Every Issue We've had has been resolved quickly (depending on the vendor's availability) satisfactorly.

6 years ago

Reply from American Home Shield

Hi Thomas,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star

Gracie Sharp New Braunfels, TX

Their professionalism and promptness. I would recommend them to anybody. A great value for your money

6 years ago

Reply from American Home Shield

Hi Gracie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Grace Tehachapi, CA

because filing the claim was stress free and the repairs were handled in a timely matter be a true professional

6 years ago

Reply from American Home Shield

Good morning Grace,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 9th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

La Rhonda M. Smith Van Nuys, CA

I explained what I wanted to have done and needed with coverage indicated. Then not authorized, if they knew that the work was not covered then it was wrong to take my money under false pretenses. I would have never paid money for services that I knew I could not receive. I asked for my money back as a hardship and no response.

6 years ago

Reply from American Home Shield

Hi La Rhonda,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Michael Valdes Simi Valley, CA

Their customer service is extremely poor. Hard to get through to a representative and when you do, it's someone whose first language is not English. Difficult to communicate.

6 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent experience to have the pool electrical issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Donna Troyna Marion, IA

They have always taken care of my needs. At times it takes forever to get through to talk to someone, but it all works out.

6 years ago

Reply from American Home Shield

Hi Donna,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Dazarine Taylor Flint, MI

Though professional, the response to problem resolutions are slow or extremely delayed leaving customers feeling ignored.

6 years ago

Reply from American Home Shield

Hi Dazarine,
Hi Rob,
Thank you for letting us know know about this. Your feedback helps us get better.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Jacqueline Thornton Greenville, AL

They take care of their customers and they are always prompt with finding someone to repair your items.

6 years ago

Reply from American Home Shield

Good morning Jacqueline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Ralph Rodriguez Cape Coral, FL

Always there for you, and gives every homeowner a great piece of mind knowing they are there for you

6 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

check_circle

Verified Customer

star star star star star

Fenton D Smiyh Stone Mountain, GA

Great Customer resolution,Professional,Follow up time of request of service and after repairs were made.

6 years ago

Reply from American Home Shield

Hi Fenton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Sampson Midlothian, VA

AHS is an insurance company and did a good job this time. In the past, their response to my problem did not come anyway near this one.

6 years ago

Reply from American Home Shield

Hi Robert,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Troy White Greenbelt, MD

It took over one week to get by HVAC repaired. I had to call 5 times to get an update. American Home Shield needs to be more involved with updating the customers on what is going on with their repair. All of their repair companies have low ratings.

6 years ago

Reply from American Home Shield

Hi Troy,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and discuss the issues.

Jun. 12th, 2020

check_circle

Verified Customer

star star star star_border star_border

sarah price Gilbertsville, PA

we have onlu used them 2 times in five years and the service was fine. Not good communication however when purchasing the plan or checking on what is covered.

6 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for your feedback about your overall AHS experience.

Jun. 13th, 2020

check_circle

Verified Customer

star star star star star

Zoila Victorville, CA

Great response and great customer service. The companies they work with are great as well. Thank you.

6 years ago

Reply from American Home Shield

Hi Zoila,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Laverne

First time using and my experience from scheduling all the way up to the appointment went very smoothly. Worker was very professional.

6 years ago

Reply from American Home Shield

Hi Laverne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Jim Sullivan

Quick and easy, fixed problem Costing very little out of pocket. Most companies want to sale me new equipment.

6 years ago

Reply from American Home Shield

Hi Jim,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

check_circle

Verified Customer

star star star star star

Elizabeth Spearline

My problem always gets fixed by the repairman. The service companies are reputable. Never had a problem.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Charles Waco, TX

Quick service honest not too expensive might be better to get clarity on what happens if AC breaks down completely

6 years ago

Reply from American Home Shield

Hi Charles,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

DONNA SHAW Nashville, TN

I have had no problem when i call for service within 24 hours i have some one at my house to fix the problem

6 years ago

Reply from American Home Shield

Hi Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

check_circle

Verified Customer

star star star star star

Michael Scott Thorsby, AL

Great communication and follow up. Immediately got me in touch with the company that did the repair.

6 years ago

Reply from American Home Shield

Hi Michael,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 5th, 2020

check_circle

Verified Customer

star star star star star

Ellen Shackelford Hampton, VA

I do not have anything negative to say about my experience with the service! I am totally satisfied.

6 years ago

Reply from American Home Shield

Hi Ellen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 6th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jeffery Smith Washington, DC

The cost for maintenance for major items should be comparative to rates offered by other vendors. Maintenance helps prevent costly repairs and replacement.

6 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for your feedback about your overall experience!

Jun. 7th, 2020

check_circle

Verified Customer

star star star star star

Kate Uva

They are the most responsive and most comprehensive! And everyone I ever talk to is very nice and very helpful.

6 years ago

Reply from American Home Shield

Hi Kate,
We are glad to hear about your AHS experience and the customer service we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Brian Wegley

They were responsive and professional. It was clear to me that their goal was to support their client.

6 years ago

Reply from American Home Shield

Hi Brian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Kasandra Ravin

Quick to respond to my service request and the company that was sent did an awesome job to get my AC working

6 years ago

Reply from American Home Shield

Hi Kasandra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Mike Rogue

They are OK but often use contractors with poor reviews or a bad letter grade from the BBB. They have also raised my rates each year without any formal notice.

6 years ago

Reply from American Home Shield

Hi Mike,
Your feedback is appreciated. We thank you for your patronage to AHS!

May. 25th, 2020

check_circle

Verified Customer

star star star star star_border

John Porter

They got the job done in a professional and timely manner. My problem was with communication. I had a hard time understanding the representatives.

6 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Vicki

American Home Shield gets in contact with a repair person and you get a call within 24 hours. It’s a great service.

6 years ago

Reply from American Home Shield

Good afternoon Vicki,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

James Saul

Generally covers everything. Only wish they had more local vendors in Augusta GA and vovered icemakers and water dispensers on refrigerators.

6 years ago

Reply from American Home Shield

HiJames,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Dean Vella

The plumber did an excellent job. He showed up on time and performed repair efficiently and professionally.

6 years ago

Reply from American Home Shield

Hi Dean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Anzella Nelms

In the few times that I have had to request service, response has been quick, vendors professional and knowledgeable.

6 years ago

Reply from American Home Shield

Hi Anzella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Anthony Williams

They were very responsive I couldn’t believe how well it works and how easy the process is to get a repair

6 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with your feedback about your experience. We hope you continue to enjoy!

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Christine L> Reeves

he was professional and knew what he was doing and repaired stove top in one visit, came wearing a mask too

6 years ago

Reply from American Home Shield

Hi Christine,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experience with us.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

prabakar sundarrajan

problems get solved, decent breadth of coverage (a couple notable limitations I would want them to remove though)

6 years ago

Reply from American Home Shield

Hi Prabakar,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Will

Good service. I only wish that my Bosch dishwasher could have been replaced by a Bosch dishwasher. They do not carry that brand.

6 years ago

Reply from American Home Shield

Hi Will,
We appreciate your feedback and would be glad to speak with you about the Bosch dishwasher.

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Armando

Fast response during a weekend call, non emergency, customer service sent a message to the service provider to attend as soon as possible

6 years ago

Reply from American Home Shield

Hi Armando,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

G Rocco

They are quick to find someone to repair what's broken. I have had turn around repairs of less than 24 hrs

6 years ago

Reply from American Home Shield

Hi G Rocco,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Brian Schultz

Quick response, quick to approve a service company and approve their assessment of the work needed done.

6 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Kherbst

Took an hour for plumber to get authorization and told him it wasn't covered then his office calls the next day and says it is.

6 years ago

Reply from American Home Shield

Hi Kherbst,
I hate to hear about the delay in service nd miscommunication experienced to have the repair completed. I would be glad to speak with you about the repairs.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Mike Powell

Great, great, great. They respond very fast and within minutes you're connected to the repair company.

6 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Teressa S

Fast service. Response to my request right away. When tech requested parts and replacement unit request was filled in a timely manner.

6 years ago

Reply from American Home Shield

Hi Teressa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

steve pullara

good service. timeliness, good natured repair person named Roy from" Aplus Plumbling". professionalism and expertise..

6 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Sherrill

Calls are taken promptly, associates are friendly and professional, service is always scheduled promptly

6 years ago

Reply from American Home Shield

Good morning Sherrill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

American Home Shield Reviews