American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Paul Pender Durham, CT

Great service. The do what they say they will. Faulty appliance was unable to be fixed so was replaced. Very happy

5 years ago

Reply from American Home Shield

Hi Paul,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Melinda San Jose, CA

I get immediate response from them. They assigned promptly the repair company on the customer's location.

5 years ago

Reply from American Home Shield

Hi Melinda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

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Verified Customer

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Steve Schuman Jamesburg, NJ

Put me in touch with a service company that solved my problem quickly and with no additional expense

5 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

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E. J. Ward Roswell, NM

They are polite, quickly taking information to get you the right assistance and repair taken care of.

5 years ago

Reply from American Home Shield

Hi E.J.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 7th, 2020

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Verified Customer

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BARBARA SMITH Columbus, GA

Services is great and can talk with a live person to get a claim or even online it's fast and easy.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Btrimmer Windham, OH

When they list 5-6 things over the phone and you ask for them to send the quote in the mail, and the letter received only has 1 item and NO prices to match phone call...that is BAD customer service!

5 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Verified Customer

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ABC Beaumont, CA

Service, reliability, accessibility, great customer service, great selection of companies to do the work.

5 years ago

Reply from American Home Shield

Hi ABC,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Donald Perreira Bakersfield, CA

They respond quickly to repair request quickly and efficiently but they will continue to repair an old appliance until it can't be repaired anymore.

5 years ago

Reply from American Home Shield

Hi Donald,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 24th, 2020

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Verified Customer

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Monica Ross Vacaville, CA

This is my first home warranty, and my first claim.it was very easy to explain my problem and get a repair person.

5 years ago

Reply from American Home Shield

Hi Monica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Mary Sinisi Gloucester, VA

Quick and efficient. Due to Pandemic took 6 weeks to get parts. Repairman courteous and hard-working.

5 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Gail Saari Summerfield, FL

Everyone seems to care about the concerns of clients and sends good companies to correct the problems.

5 years ago

Reply from American Home Shield

Hi Gail,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Carol Rogers Linden, AL

We called, the took over -from that point on all was resolved asap! .we are very happy with them. A great company!

5 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Pamela Winston Cincinnati, OH

Once I waited for over 2 1/2 hours to talk to the purchasing department serviceove very quickly it was worth the wait

5 years ago

Reply from American Home Shield

Hi Pamela,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Harry N Snavely Seguin, TX

Great customer service, They had the tech contact me with in a few minuets, set the time and came and fixed the issue.

5 years ago

Reply from American Home Shield

Hi Harry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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Verified Customer

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Theo Lubbock, TX

Reliable. Wait time to speak with a representative is my main issue with American Home Shield.They need to figure out a way to reduce wait times

5 years ago

Reply from American Home Shield

Hi Theo,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

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Verified Customer

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JOHN PHILLIPS Chula Vista, CA

Very professional and courteous. I really enjoy using AHS. I assured my issue will be taken care of.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Angela Mauk Bradenton, FL

The company appears to be very reliable. They have come through when needed and use reputable people.

5 years ago

Reply from American Home Shield

Hi Angela,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Verified Customer

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Tim Parrish, FL

The online service and response are great. If you need to call and speak directly with a human, it does not work so well.

5 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Joan Defuniak Springs, FL

Super responsive, and very helpful. Response was under 24 hrs. The company and their contractor both che ked in.

5 years ago

Reply from American Home Shield

Hi Joan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Dr. JoAnne Moore-Neal New Castle, DE

Very reliable in replacing what can not be fix. Protection policy is affordable. Very good investment.

5 years ago

Reply from American Home Shield

Hi Dr. JoAnne,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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Alice Lincoln, NE

So far not too bad. Not really had long enough to know. They seen to be little slow at times but not always their fault

5 years ago

Reply from American Home Shield

i lice,
We appreciate your feedback ad hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Karen Snellville, GA

Although they allow you to set your monthly payment and contract fee, the guidelines when the contractor arrives are not always clear.

5 years ago

Reply from American Home Shield

Hi Karen,
We appreciate your feedback!

Jun. 27th, 2020

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Verified Customer

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Andrea Midlothian, VA

Service is very good and the contractor work until they get it correct or the replace the item that is broken

5 years ago

Reply from American Home Shield

Hi Andrea,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Verified Customer

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Thomas Pickert Henderson, NV

Quick service and easy online ordering. Pricing is fair. Have had to use them several times over the last three years. It’s paid for itself!

5 years ago

Reply from American Home Shield

Hi Thomas,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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David Martin Visalia, CA

No complaints. I'm a very satisfied customer. I would highly recommend American home shield to every home owner.

5 years ago

Reply from American Home Shield

HI David,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Lia V Concord, CA

Efficient and easy to work with. Contractors that we've worked with so far are nice and knowledgeable.

5 years ago

Reply from American Home Shield

Hi Lia,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Jamillah Hutchinson Wilmington, DE

Very nice , timely and helpful. Jack was very polite and informative . The process was easy and everyone was efficient

5 years ago

Reply from American Home Shield

Hi Jamillah,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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John Lancaster, CA

Good service; good value; website is easy to use and I like that you can place a claim without having to make a call.

5 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2020

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Verified Customer

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Rick Volpo

Recently very good! In the past, not so good ! AHS needs to stay on top of the contractors they choose!

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Rick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 18th, 2020

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Verified Customer

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Mary Rancho Cucamonga, CA

Quick, efficient, professional, wore mask and gloves, cleaned unit, identified a problem and solved it.

5 years ago

Reply from American Home Shield

Good afternoon Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 18th, 2020

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Verified Customer

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Jim Broken Arrow, OK

Prompt customer service and the service company that did my work (Certified Heat and Air) was fantastic

5 years ago

Reply from American Home Shield

Good afternoon Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Colleen McGraw Adrian, MI

Product has saved us so many times with all the things that pop up in the first year of home ownership.

5 years ago

Reply from American Home Shield

Hi Colleen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Jeff Coxs Creek, KY

In the middle of a pandemic they were able to have my heat pump diagnosed, parts ordered, and repaired in about a week

5 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Renee Ollio Sarasota, FL

Very punctual and fixed the problem. Explained thoroughly what he was doing with the hot water tank.

5 years ago

Reply from American Home Shield

Hi Renee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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JAMES Naples, FL

Professionalism had the parts required and assisted with prevention issues knowledge of issue and he was on time

5 years ago

Reply from American Home Shield

Hi James,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Karin Stienemeier Saint Petersburg, FL

They are efficient, send good companies over to take care of the service requests and then follow up.

5 years ago

Reply from American Home Shield

Hi Karin,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Carmelo Brandon, FL

On time and solved the problem needed a part and had to come back but came back before the day he said

5 years ago

Reply from American Home Shield

Hi Carmelo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Jose R Quintana Orlando, FL

good but with my experience with another was that they were more in touch after opening case. Called to see if vendor made appointment, etc.

5 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing American Home Shield with feedback about your experience!

Jun. 21st, 2020

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Verified Customer

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Ted Needham La Fayette, GA

Anytime I have had a problem they have got right on it . The best home Warranty insurance on the market today

5 years ago

Reply from American Home Shield

Hi Ted,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Bob Pollock Columbia, MO

They came out and addressed the problem with my HVAC until. They were knowledgeable so I'll call this company, again

5 years ago

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

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Verified Customer

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Beverly Lithonia, GA

I was pleased with the entire process. The rep was professional and completed the job in a timely manner

5 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Tonya Simmons Raeford, NC

American Home Shield is a great company. I am glad that I have a contract with them. They are very prompt.

5 years ago

Reply from American Home Shield

Hi Tonya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Dorothy Montague

I have spent 6 hours on the phone over 3 phone calls and as of today still no call back as promised 3 times. I am 70 my husband 75 its 95 degrees here and I’ve been without ac since June 2 and you all dont seem to care about anything but my draft.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Dorothy,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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J D Wade Centreville, VA

They really make it difficult to have a non-functioning item replaced. Company made 6 trips to my home to bandage a 26 year old water heater before they would replace it.

5 years ago

Reply from American Home Shield

Hi JD,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 21st, 2020

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Verified Customer

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Barbarlina Sewell Middletown, DE

Great customer service, reliable, will replace defective products and replacements are worth the money.

5 years ago

Reply from American Home Shield

Hi Barbarlina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Betty Welsh College Station, TX

Easy to book appointments online, service provider is quickly assigned and issues are resolved in a timely manner..

5 years ago

Reply from American Home Shield

Good afternoon Betty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Ricky williams

Excellent customer service always been very helpful always send someone out that’s very professional

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ricky,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Angela Watkins McDonald Memphis, TN

Empire has done an excellent job. I would recommend them to everyone that I know for future references.

5 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2020

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Verified Customer

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Nicole L Whitehair Laurel, MD

I rated that way because for one issue to be fixed I had to call more than once, but when I made the last call, it was fixed quickly and correctly.

5 years ago

Reply from American Home Shield

Hi Nicole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 19th, 2020

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Verified Customer

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Don Seay Oviedo, FL

Even though rather expensive and sometimes hard to contact or work with, they have still provided me with a valuable service.

5 years ago

Reply from American Home Shield

Hi Don,
We appreciate your feedback and hope you continue to enjoy!

Jun. 21st, 2020

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