American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Mike Rogue

They are OK but often use contractors with poor reviews or a bad letter grade from the BBB. They have also raised my rates each year without any formal notice.

4 years ago

Reply from American Home Shield

Hi Mike,
Your feedback is appreciated. We thank you for your patronage to AHS!

May. 25th, 2020

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Verified Customer

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Vicki

American Home Shield gets in contact with a repair person and you get a call within 24 hours. It’s a great service.

4 years ago

Reply from American Home Shield

Good afternoon Vicki,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Kate Uva

They are the most responsive and most comprehensive! And everyone I ever talk to is very nice and very helpful.

4 years ago

Reply from American Home Shield

Hi Kate,
We are glad to hear about your AHS experience and the customer service we provide!

May. 23rd, 2020

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Verified Customer

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Anzella Nelms

In the few times that I have had to request service, response has been quick, vendors professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Anzella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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James Saul

Generally covers everything. Only wish they had more local vendors in Augusta GA and vovered icemakers and water dispensers on refrigerators.

4 years ago

Reply from American Home Shield

HiJames,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Verified Customer

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Dean Vella

The plumber did an excellent job. He showed up on time and performed repair efficiently and professionally.

4 years ago

Reply from American Home Shield

Hi Dean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Anthony Williams

They were very responsive I couldn’t believe how well it works and how easy the process is to get a repair

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with your feedback about your experience. We hope you continue to enjoy!

May. 19th, 2020

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Verified Customer

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prabakar sundarrajan

problems get solved, decent breadth of coverage (a couple notable limitations I would want them to remove though)

4 years ago

Reply from American Home Shield

Hi Prabakar,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

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Verified Customer

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Christine L> Reeves

he was professional and knew what he was doing and repaired stove top in one visit, came wearing a mask too

4 years ago

Reply from American Home Shield

Hi Christine,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experience with us.

May. 20th, 2020

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Verified Customer

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Will

Good service. I only wish that my Bosch dishwasher could have been replaced by a Bosch dishwasher. They do not carry that brand.

4 years ago

Reply from American Home Shield

Hi Will,
We appreciate your feedback and would be glad to speak with you about the Bosch dishwasher.

May. 20th, 2020

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Verified Customer

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Kherbst

Took an hour for plumber to get authorization and told him it wasn't covered then his office calls the next day and says it is.

4 years ago

Reply from American Home Shield

Hi Kherbst,
I hate to hear about the delay in service nd miscommunication experienced to have the repair completed. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Verified Customer

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Brian Schultz

Quick response, quick to approve a service company and approve their assessment of the work needed done.

4 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Teressa S

Fast service. Response to my request right away. When tech requested parts and replacement unit request was filled in a timely manner.

4 years ago

Reply from American Home Shield

Hi Teressa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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G Rocco

They are quick to find someone to repair what's broken. I have had turn around repairs of less than 24 hrs

4 years ago

Reply from American Home Shield

Hi G Rocco,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 19th, 2020

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Verified Customer

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Armando

Fast response during a weekend call, non emergency, customer service sent a message to the service provider to attend as soon as possible

4 years ago

Reply from American Home Shield

Hi Armando,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Mike Powell

Great, great, great. They respond very fast and within minutes you're connected to the repair company.

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Sherrill

Calls are taken promptly, associates are friendly and professional, service is always scheduled promptly

4 years ago

Reply from American Home Shield

Good morning Sherrill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Verified Customer

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John West

They are fast now. Website works and has not changed lately but surely it will change since it works so well.

4 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Betty S

No complaints. Same problem both times on our water heater. will probably be replaced the next time!

4 years ago

Reply from American Home Shield

Hi Betty,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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O Hamilton Wearing

Customer Service is excellent. We've had 2 issues and they've been right there to connect us with a trained contractor.

4 years ago

Reply from American Home Shield

Hi O Hamilton,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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steve pullara

good service. timeliness, good natured repair person named Roy from" Aplus Plumbling". professionalism and expertise..

4 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Nick Wortman

AHS is easy to use, they provide plenty of options for warranties and they are quick to respond to requests.

4 years ago

Reply from American Home Shield

Hi Nick,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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SRP Sacramento, CA

It’s been easy to set up a service request, get updates by text/email, and the contractors have been responsive

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi SRP,
Thank you for your feedback!

May. 5th, 2020

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Verified Customer

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Michael Floyd Birmingham, AL

Fast service and really appreciated the thorough explanation of what was in my contract and not in my contract.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Melissa Parton Tulsa, OK

So far so good. I had horrible experience with the other warranty company I was with and that's why I changed.

4 years ago

Reply from American Home Shield

HI Melissa,
Thanks for your trust, we're thankful for amazing customers like you.

May. 6th, 2020

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Verified Customer

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Vince Tellez Thousand Palms, CA

Took care of problem right of way replacing my ice maker because of the other ice maker being Jamed.

4 years ago

Reply from American Home Shield

Hi Vince,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Tina Pace Flint, MI

Good customer service, coverage is really good, I have had this company for about 7 years now, very happy!!

4 years ago

Reply from American Home Shield

Hi Tina,
thank you so much for taking the time to provide feedback. Your patronage for the past seven years has been more than appreciated. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Elias ONeal Corsicana, TX

The service was great and we were contacted promptly. Every person we spoke to were very professional.

4 years ago

Reply from American Home Shield

Hi Elias,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Celene villarreal Rowlett, TX

Very good and and reliable service! Excellent customer experience! Very fast and great communication skills

4 years ago

Reply from American Home Shield

Hi Celene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Barbara Rutherfordton, NC

They took care of my issue. However did not get 5 stars because one issue took over 2 months for them to get a contractor.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for your feedback. We hate to hear about the delay and hope you have an better experience.

May. 8th, 2020

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Verified Customer

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Wayne Sharp Souderton, PA

Timely complete service everything that we signed up for I’m really glad that we have American home shield

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated!

May. 6th, 2020

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Verified Customer

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Denise Hurst, TX

Prompt service. Easy to reach. Some of the vendors are not the best quality, but website allows you to look up some before booking.

4 years ago

Reply from American Home Shield

Hi Denise,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

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Verified Customer

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Jewel S Cleveland, MS

This is the second time I've had to call them and the response time was good. I was very pleased with the technician

4 years ago

Reply from American Home Shield

Hi Jewel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 27th, 2020

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Verified Customer

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Diego Saint Cloud, FL

Very easy to place the service order and the independent contractor AHS sent was very diligent and efficient

4 years ago

Reply from American Home Shield

Hi Diego,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

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Verified Customer

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Larry Williams Fuquay-Varina, NC

good company good people never had a problem in 20 yrs, although it does take a long time to get a credit back

4 years ago

Reply from American Home Shield

Hi Larry,
Your patronage to AHS is more than appreciated for the past 20 years. Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Melissa Schultz

Quick and easy. Excellent service partners Have used them on three different occasions in two different homes

4 years ago

Reply from American Home Shield

Good afternoon Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide your homes.

Apr. 20th, 2020

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Verified Customer

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Dick Roach

Excellent response time, excellent follow up, price is in line with the protection offered, and the piece of mind.

4 years ago

Reply from American Home Shield

Dick,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Ralph Waagner

Last few calls for repair they have gone well, but in the past trying to get washing machine fixed,took more than a month.

4 years ago

Reply from American Home Shield

Ralph,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Maricela Ramirez

Hassle free! Every time I've needed AHS it's a quick call , answer a few questions, and wait for service. So easy!

4 years ago

Reply from American Home Shield

Hi Marciela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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Marcus Williams

They help out a lot and save me a lot of money. Make it easy not to use your insurance company on things.

4 years ago

Reply from American Home Shield

Hi Marcus,
We strive to ease the cost of home repairs and provide you with a great service experience!

Apr. 17th, 2020

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Verified Customer

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Paula

Although they answer the phone right away. When you actually contact the company assigned, you dont get service that day. The service is 24v'48;hours after the call.

4 years ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience and discuss the hold time.

Apr. 2nd, 2020

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Verified Customer

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Joel

Always solved the issue. Personal we're polite and knowledgeable. They respected their surroundings.

4 years ago

Reply from American Home Shield

Hi Joel,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 2nd, 2020

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Verified Customer

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Adhele Fantone

Quick and complete service. Very prompt with reviewing and suggesting what was wrong with the issue at hand

4 years ago

Reply from American Home Shield

Hi Adhele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Antonio Cogliandro

AHS has always been responsive to us. In the case of discrepancies, they have always proactively resolved the issues.

4 years ago

Reply from American Home Shield

Good afternoon Antonio,
Thank you for providing us with such positive feedback about your American Home Shield experience.

Mar. 23rd, 2020

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Verified Customer

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Deborah Hale

Problem solving, my issues have gotten solved when I have called customer service or email them for a claim.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Mar. 23rd, 2020

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Verified Customer

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David Woods

Outstanding service when you need help with your service calls. On time service and quality service as well.

4 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Joyce Leming

Dependable service when I needed it...the part took a while but because of my schedule it worked out fine.

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage!

Mar. 23rd, 2020

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Verified Customer

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V MTZ

Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business .

4 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2020

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Verified Customer

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Susan Poplau

Getting my home repair was easy and we did not have to wait long for the repair person to come and fix the problem.

4 years ago

Reply from American Home Shield

Good afternoon Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Flo Harper

There is a great peace of mind knowing that the most expensive repairs in my home are always covered.

4 years ago

Reply from American Home Shield

Flo,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

American Home Shield Reviews