American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Kimberly Tate Amarillo, TX

Because they hire reputable companies to fix any covered house hold issues Completely. With no hidden fees.

6 years ago

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Kendall Thomas Glen Saint Mary, FL

They are not consistent with communication throughout the repair. We sit on hold for hours to get anyone to provide an update that's really not useful.

6 years ago

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Jill Viggiano Wilsonville, OR

I haven't had to use AHS much but when I have, they are responsive and I have been pleased with their vendors.

6 years ago

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J Yound Ponder, TX

Quick to respond. And take care of the problem. The service guy they sent and his company were great

6 years ago

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Bob PETROSINO Prosper, TX

The link in the email you sent to simply choose an option to replace an appliance doesn't work " I waited 2+ hours on phone for help before being disconnected "and there is no logical way to navigate your website for guidance.

6 years ago

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Verified Customer

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Barry Wallis Tyler, TX

AHS is difficult to communicate with; customer service follows only the scripted responses with little concern or ability to listen to the customer.

6 years ago

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Angela Talley Mechanicsburg, PA

If you want to speak to an actual person, be prepared to wait for hours. Even then it's difficult to resolve issues. Some contractors are very good, others very poor.

6 years ago

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Verified Customer

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Sheri Pitteroff Fontana, CA

I have had American home shield for many years and they have pull through for me every time such an easy process

6 years ago

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Verified Customer

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Janet Wood Valley Center, CA

Expeditious with servicing my service request. Very knowledgeable technician who replaced our water heater.

6 years ago

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mike Stanford Las Vegas, NV

Easy process fast fix. I was immediately contacted from the AC company and the repair was completed quickly.

6 years ago

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Bridget Humble, TX

The professionalisms and service also the communication about the product and timeframe of the service.

6 years ago

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Diane Salmond Madison, IL

Great customer service, job complete in a timely manner. On time arrival. Questions answered..repair request completed

6 years ago

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Jim Schuld Borden, IN

Usually very prompt service and they always cover what they say. Would get 5 but sometimes contractors have been difficult

6 years ago

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Andy Vail Mayfield, KY

Good service but it would be nice if incident prices were lower and if the contractors were held to a 24 hour contact policy.

6 years ago

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Louis Villella Chesapeake, VA

When the first company did not respond they acted quickly to get me a new company out to fix my refrigerator

6 years ago

Reply from American Home Shield

Hi Louis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

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Verified Customer

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Sophia Havelock, NC

I was able to input my repair request online, and was contacted by the repair service with in a day of my request.

6 years ago

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Verified Customer

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Ralph W. Rogers Holly Springs, MS

I just had an appliance go out and American Home Shield from start to finish was there to handle the problem.

6 years ago

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Verified Customer

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Adriana Quinonez Reno, NV

In the 3 years we've owned our home, we've had to call on ahs three times and each time they fixed or replaced what we called for.

6 years ago

Reply from American Home Shield

Hi Adriana, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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DONNA SHELTON Murrieta, CA

You cannot reach anyone by phone. I called 10 different days and time of day and only got through 1btime after waiting on hold for 1 and 1/2 hours. Same pool people came out twice and never fixed the problem. And my $100 dollars for service call never returned. Now I have paid another $100 to have someone else to come out for same problem.

6 years ago

Reply from American Home Shield

Hello Donna, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 18th, 2020

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Verified Customer

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Jean Sacramento, CA

I like that they are responsive to my needs when they finally understand what I am needing. See my comments at the end of this survey.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Jean, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Suzanne Nielson Sun City, CA

We needed help twice this summer. AHS quickly assigned us service providers. In both cases, the problem was fixed.

6 years ago

Reply from American Home Shield

Hi Suzanne, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2020

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Verified Customer

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Lillian M Williams Cambria, CA

My first contract with AHS was in 1996 at a different address and they have been a great service provider.

6 years ago

Reply from American Home Shield

Hi Lillian, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Brenda Bellmadry Oakland, CA

Poor customer service representatives' lack of knowledge, providing incorrect information, extremely long wait and failure to repair problem requiring repeat services year after year.

6 years ago

Reply from American Home Shield

Hi Brenda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Verified Customer

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Erick North Highlands, CA

You guys work hard to satisfy your customers, I appreciate you sending a second handyman to take a look at my washer.

6 years ago

Reply from American Home Shield

Hi Erick, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 18th, 2020

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Verified Customer

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Camille Wilson Frisco, TX

Responded quickly with coverage and the agent was attentive. I appreciated her professionalism and courtesy.

6 years ago

Reply from American Home Shield

Hi Camille, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Verified Customer

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Evelyn Martina Saint Charles, MO

Professional, responded in a timely manner, good communication throughout the process and job was completed!

6 years ago

Reply from American Home Shield

Hello Evelyn, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 12th, 2020

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Verified Customer

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Eduardo Ribay Sacramento, CA

when service contractor to come to the house where immediately response to issues to be hacked and recommend if repair or replacements are needed.

6 years ago

Reply from American Home Shield

Hi Eduardo, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 13th, 2020

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Verified Customer

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Kim Frisco, TX

They are very responsive and have been able to resolve my warranty issues rapidly (at least prior to the pandemic).

6 years ago

Reply from American Home Shield

Hello Kim, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

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Kale Siebert Iowa City, IA

Helpful and good job done overall. The timeframe for replacement could have been a little quicker given it took almost two weeks

6 years ago

Reply from American Home Shield

Hi Kale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2020

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Verified Customer

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Dave owrn Marietta, GA

Value is great, trim around responde has been ok on avg if you get hit during the weekend it can take four day to get a repair company assigned

6 years ago

Reply from American Home Shield

Hi Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 13th, 2020

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Verified Customer

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Alicia Roseville, CA

When a system needs replaced and is beyond its normal life expectancy and is broken AH still only approves repair with parts that do not support existing system.

6 years ago

Reply from American Home Shield

Hi Alicia, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Verified Customer

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Leslie Meador Longwood, FL

You can never get ahold of someone on the phone. They have been working on my hot water heater repairs for a month. I can not get any answers from them and my heater has been leaking water for 4 weeks and still not fixed.

6 years ago

Reply from American Home Shield

Hello Leslie, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Verified Customer

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Kari Becker Villanova, PA

I was told my washer was going to be fixed and was waiting on parts. Then my status changed two weeks later to being eligible for a new washer and call HSA. I called and was on hold for over 5.5 hours for support. The entire process was a nightmare and it's been over 3 weeks without a washer.

6 years ago

Reply from American Home Shield

Hi Kari, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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Steve Park Van Buren, AR

Service has been excellent, with great value for what you get. I have recommended them to several friends.

6 years ago

Reply from American Home Shield

Hi Steve, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 12th, 2020

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Verified Customer

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marica Williams Fayetteville, NC

I didn't get what I was told when I 1st signed up also I had to pay 107.for Plummer that was ok but to pay 549.extra to put my jot water heater in wasn't right that's why I pay them every month ahat if I didn't have it cause I was told different

6 years ago

Reply from American Home Shield

Hello Marica, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Carol S. Cumming, GA

Microwave needed new parts and replaced quickly and also fixed couple things original installer neglected to do.

6 years ago

Reply from American Home Shield

Hello Carol, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Brenda Viverette Collinsville, MS

Fast response to requests for service and replacement of equipment with comparable equipment/appliances

6 years ago

Reply from American Home Shield

Hi Brenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Kris UnKauf Mandeville, LA

Phone wait time is beyond absurd - tech scheduling takes way too long. For example, my recent refrigerator repair - tech assigned had a 2 week waiting period to come out - seriously?????

6 years ago

Reply from American Home Shield

Hello Kris, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 3rd, 2020

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Verified Customer

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Emad F Mansoor Northbrook, IL

I have an excellent experience with them since I had a series of problems in my appliances but they never let me down

6 years ago

Reply from American Home Shield

Hi Emad,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Hyacinth Morris Palmdale, CA

AHS Always Honors their Warranties. They are very professional when the contractors come out to your home.

6 years ago

Reply from American Home Shield

Hi Hyacinth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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jane treacy Palm Desert, CA

Very good service. Prompt attention to problem and resolution. Follow up excellent. Like that I can contact AHS 24/7.

6 years ago

Reply from American Home Shield

Hi Jane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Lysa M Canyon Country, CA

Easy to schedule a claim on the app. Company sent was very nice, helpful and took all safety precautions.

6 years ago

Reply from American Home Shield

Hi Lysa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Steven Sails Memphis, TN

When I need them appointment are fast tech get back with you fast. Am please with American Home Shield

6 years ago

Reply from American Home Shield

Hi Steven,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Susan Tampa, FL

They provided excellent service and the representative from the Air conditioner company responded very quickly.

6 years ago

Reply from American Home Shield

Hi Susan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Sharon Pannell Montrose Heights, VA

American Home Shield saved me thousands of dollars of out-of-pocket expense to replace my electrical panel box.

6 years ago

Reply from American Home Shield

Hi Sharon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Gene Tyler Richmond, TX

America Home Shield is both reliable and provides a good value as compared to hiring random companies to do repairs.

6 years ago

Reply from American Home Shield

Hi Gene,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Harry Prahl Roseville, CA

Average of 45 minute wait time to contact AHS by phone is unacceptable. No provisions for call out in emergency situations or weekend hours. Resolution to issues that arise takes days, weeks!

6 years ago

Reply from American Home Shield

Hello Harry, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Jean stead Cincinnati, OH

I am due a $75 credit which i was told would be processed, but was not put thru. Was told there is a 1hr. Wait on the telephone to even talk to someone.

6 years ago

Reply from American Home Shield

Hi Jean, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm to resolve the issue with your $75 credit.

Aug. 5th, 2020

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Verified Customer

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Patrick Long Beach, CA

Difficult to reach by phone, contractors read orders as narrowly as possible to nickel and dime copays, calls routinely disconnect and AHS will not call back. Contractors will leave a job half finished and leave if they feel the AHS order was not specific enough.

6 years ago

Reply from American Home Shield

Hi Patrick, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Susan Ver Steeg Navarre, FL

It took two weeks to get someone to check my air conditioner ( they lost the request) the people they sent said it was fine, I just got home from vacation and it is frozen and hot.

6 years ago

Reply from American Home Shield

Hi Susan, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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