American Home Shield: Read 34,880 User Reviews From Real Homeowners

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Verified Customer

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Ruby Scottsdale, AZ

great service, prompt and excellent and knowledgeable staff whom are respectful, reliable and friendly.

4 years ago

Reply from American Home Shield

Good morning Ruby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Sabrina Stafford, VA

Last two services were seamless. Depending on the contractor used determine the quality of work received. Pleased with the last two contractors

4 years ago

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Verified Customer

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Sally Hansen Atlanta, GA

It's quite unfortunate, when an American Home Shield Contractor comes to your home for a service repair and mislead a client by implying a repair item can be replaced. American Home Shield shouldn't mislead it's clients by saying they'll replace a repair item if it's not repairable!!

4 years ago

Reply from American Home Shield

Hi Sally,
I hate to hear about your most recent experience to have the issues repaired or replaced. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

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Verified Customer

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Kristine Ward

Communicates well and sends excellent contractors out who know what they are doing and who also are great to work with.

4 years ago

Reply from American Home Shield

Hi Kristine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Kathryn Cregan

Professional. Quick fix. On time. Service completed with a trained employee. Will recommend to anyone.

4 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Kristin Loy

Every time we have had an issue the resolution has been extremely quick, and well done. Top Notch service, truly!

4 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Anonymous

When I call with a problem they follow through quickly with sending a company out to solve the problem

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 20th, 2021

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Verified Customer

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William Church

Did what they promised. Our furnace quit working and they had it replaced with a brand new unit wihtin a week!

4 years ago

Reply from American Home Shield

Hi William. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so quickly and effectively. Thank you for trusting American Home Shield.

Aug. 25th, 2021

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Verified Customer

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Todd

easy to use website for requesting something, no hassle with having work done, the contractor they send are great

4 years ago

Reply from American Home Shield

Hi Todd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Alisha

Great service on water heater repair/replacement; however I was disappointed that the macerator was not considered covered as a sewage ejector pump.

4 years ago

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Verified Customer

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Anonymous

Don't like the 75 charge every time. They also have limits to what they will cover.. ex: fault replacement is only partial payment not whole price.

4 years ago

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Verified Customer

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Anonymous

online options for customers during pandemic is awesome; phone options still available which is a plus.

4 years ago

Reply from American Home Shield

Hi , Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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DL

Know what you are paying for. AHS will do whatever it takes to NOT do the work. And they have deals with some of the worst subcontractors. So only get AHS as an insurance policy for disasters but don't expect quality service from them. They are also really hard to reach when you need to someone in their customer service department.

4 years ago

Reply from American Home Shield

Hi DL, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Verified Customer

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Victoria Rodriguez

Because It took almost 1 month to resolve issue due to all 15 + employee I spoke with and did't do anything. They just took notes and let it sit there with nothing being done. I will only say that the last person knew excatly what to do and she even agree that ALL the previous emplyee didn't do nothing.

4 years ago

Reply from American Home Shield

Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 6th, 2022

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Verified Customer

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Linda Fuhrer-Moore

because i was charged a deductible, then told by the contractor my issue was not covered and then charged again by the contractor. It has been three days and american home shield was suppose to call me back. I get the same run round each time I call. No one speaks english, they are difficult to understand.

4 years ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Anonymous

The service members that they recommend for repairs are experts and I have been satisfied with their jobs!

4 years ago

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Verified Customer

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Lana Ward

Never have had to worry if I needed a repair. They even let me go with a repairman outside their list. Great!!!

5 years ago

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Verified Customer

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Jerry Z.

Good coverage and very professional to serve their customers, especially on a technically difficult service call.

5 years ago

Reply from American Home Shield

Hi Jerry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Mark Schneider

Had two claims thay both were taken care of in a timely manner.Both were done when they said it would

5 years ago

Reply from American Home Shield

Hi Mark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Agnes Ramadan

I have had to pay and replace my own things.since the Clovis 19 the service is terrible they have you wait 30-90 minutes. I have been with them for 7years and I am looking for another. They send the cheapest companies out.

5 years ago

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Verified Customer

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Amber M.

Always quick service. Helped me in a pinch when my a/c went out in July and I was 9 months pregnant

5 years ago

Reply from American Home Shield

Hi Amber, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Michael Simmons

Responds quick with a qualified contractor for your issue. No hassle requesting or scheduling servoce.

5 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Jennifer O'R

I have had a lot of trouble with AHS. I have to call repeatedly to get a serviceman out, have had to wait on hold for multiple hours. They promised to replace my dishwasher, then ordered the wrong one and are trying to charge me a $175 restocking fee for their mistake.

5 years ago

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Verified Customer

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Chandra Taylor

I have not been pleased with the customer service, responsiveness, buyout option amounts, offered by American Home Shield. I intend to pursue other warranty companies and could not in good conscience recommend American Home Shield to others.

5 years ago

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Verified Customer

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Jason

During a claim the agent tried to get the contractor to say the damage was done on purpose when clearly there was no neglect on customers part.

5 years ago

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Verified Customer

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John Seipert

American Home Shield is excellent because they are quick to sent out help and the service is exceptional.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Brianna

The technician was able to come assess what my issue was and got my refrigerator fixed the next week.

5 years ago

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Verified Customer

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Elizabeth Sandate

Awesome coverage and fast customer services. As soon as I call, a contractor is assigned in less than 24 hours.

5 years ago

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Verified Customer

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Isabel Wilmot

Because I have always had a great responds. From the moment I create a claim to the to my claim being resolved. They are on top of it.

5 years ago

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Verified Customer

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Kevin W

American Home Shield covered everything needed to repair our septic system, as promised when we signed up.

5 years ago

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Verified Customer

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76

Professional and quick response. The agent understood my problem and contacted the correct company for the service.

5 years ago

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Verified Customer

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William Matt Partello

They left me with a broken furnace for 45 days. They would not help me resolve the issue and I ended up needing to call and pay for my own repair. All of this and I can't get a call back from the person in the escalations department that was supposed to be helping me

5 years ago

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Verified Customer

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David W. Wermuth

Always there when I need them and have found the suggestions through the email very helpful and useful.

5 years ago

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Verified Customer

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Maria Bonita

Best honest and fast service excellent I have this company for more the 16 years and always has be there for me.

5 years ago

Reply from American Home Shield

Hi Maria,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Jennifer

Always fast response, very clear when explaining whats covered. Gets in touch with a tech right away.

5 years ago

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Verified Customer

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Christopher Baker

I've had AHS for 25 years. Best purchase you can ever make owning a home. PEACE OF MIND. Great repair contractors.

5 years ago

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Verified Customer

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J swistak

Took them a week to assign a company to fix my hot water heater and when I called the company, they were not licensed to work with gas fired heaters.

5 years ago

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Verified Customer

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Angry customer

Service is awful the phone customer support is awful and when you pay very high monthly dues and when you need something repair or replaced you end up paying more. The whole program is awful and would not recommend to anyone

5 years ago

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Verified Customer

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Ken M.

Waiting for dishwasher to be fixed for 5 months. Parts are not available, the appliance should have been replaced. Many calls to customer service, always promising to call back within two days and never do call back. TERRIBLE SERVICE ON THIS APPLIANCE!

5 years ago

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Verified Customer

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Alice Thomas

They saved me from buying a new furnace. A heating and air company was telling me I need a new furnace when I didn't.

5 years ago

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Verified Customer

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TT

Service fee is too high and sometimes it takes them too long to find a contractor to resolve the issue. I often find have difficulty understanding the support staff because they appear to be foreigners answering the calls.

5 years ago

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Verified Customer

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Candy

The representative spent 25 minutes trying to help me contact other companies to find out important details.

5 years ago

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Verified Customer

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Gwendolyn Starks

They took care of my problem in a fast and timely manner, they sent the right contractor for the job.

5 years ago

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Verified Customer

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Phyllis Reason

Got the process started but had 3 different service calls to diagnose problem. Out of service for almost 3 weeks. No refrigerator for 3 weeks.

5 years ago

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Verified Customer

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Renee Perrier

The professionalism displayed by customer service and the contractors that come out to do repairs is phenomenal.

5 years ago

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Verified Customer

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Elizabeth O.

Very responsive and efficient. One time my call dropped and the representative called me back right away.

5 years ago

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Verified Customer

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Joeann Whitehead

AHS always send contract companies to work on your item and the ending results are worse than the beginning...AHS has came to my house more than 25 times mostly to fix a fridge ... AHS maker that can't be fixed... They have black balding us ...wevu

5 years ago

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Verified Customer

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Ms. Pearson

They called me right away, came out the next day and fixed it quick. Very professional and personable.

5 years ago

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Verified Customer

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Marilyn White

If we have a problem, it rarely gets fixed. the first time. We end up paying for several visits for the same problem. It takes a VERY long time to get service. We are so dissatisfied that we are looking into other companies. We still have two issues that have never been fixed. .

5 years ago

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Verified Customer

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Jodie Strain

Service calls are great but trying to get in touch with you to follow up on replacement issues are ridiculous. 3 hour phone wait. I will not recommend.

5 years ago

American Home Shield Reviews