American Home Shield: Read 34,914 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Dianna Sever

It takes far too long to get thru to them on the phone usually 1 hr. And it took three tries to get them to correct the service company I needed to come out

6 years ago

Reply from American Home Shield

Hi Dianna, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star_border

David Stauth

They addressed the most recent problem, but previously insisted a built in air conditioner was a window air conditioner.

6 years ago

Reply from American Home Shield

We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Jileda Thomas

Excellent service, honest, gets here on time, very professional and I have recommended them to everyone I know

6 years ago

Reply from American Home Shield

Hi Jileda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra Mack

They will send out a technician to repair an appliance multiple times, while charging a $75 service charge every time, when they should just replace it. That happened to us with our air conditioning unit. It had a Freon leak, and for that reason alone it should have been replaced! But they just kept sending technicians out to refill.

6 years ago

Reply from American Home Shield

Hello Sandra, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Rosa Rebamontan

Communication and responsiveness from moment of placing call, to company scheduling appointment and the follow-up.

6 years ago

Reply from American Home Shield

Hello Rosa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

JA

They were prompt and attentive to my elderly parents. AND fixed the problem with a part vs replacing the whole faucet.

6 years ago

Reply from American Home Shield

Hi JA, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Gloria C.

I've used my home warranty on many occasions, and I'm very pleased with their customer services offered.

6 years ago

Reply from American Home Shield

Hello Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Patience Whitlock

They have the absolute worst customer service! I would NEVER EVER suggest or recommend this company to my worst enemy. Every time we call we have to wait an hour then end up getting disconnected. They never call back when they way they will and we are still stuck with issues with our A/C and damaged kitchen ceiling!!!!

6 years ago

Reply from American Home Shield

Hi Patience,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

check_circle

Verified Customer

star star star star star

Debra Woody

Love this company. Saves me money. Fast with service. Very experienced repair men.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Debra, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. And also thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

April

Quick time response and reliable when calling when service is needed. Never have to wait very long for a technician

6 years ago

Reply from American Home Shield

Hi April,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Cheryl Pateick

When I go online to schedule a repair they are quick to respond and connect me to excellent service.

6 years ago

Reply from American Home Shield

Hello Cheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Keith Powell

Outstanding service and professionalism. Dishwasher was not repairable and they replaced the unit immediately.

6 years ago

Reply from American Home Shield

Hi Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Alice Ybanez

Always fix what's broken and never questions the problem. I have had good work done on my appliances.

6 years ago

Reply from American Home Shield

Hi Alice, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Karen

Knowledge Of the technician. Use of safety protocols during this Covid time. Would recommend this technician again

6 years ago

Reply from American Home Shield

Hello Karen, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

D. Reynolds

Cordell and Hughes of Mid Inc. installed our microwave for AHS. They were professional, courteous and prompt.

6 years ago

Reply from American Home Shield

Hi D. Reynolds,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Lamar Maddox

Great coverage and customer service. Been a customer for over 16 years and never had an issue getting anything fix.

6 years ago

Reply from American Home Shield

Hi Lamar, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jamal

It's good for something but lately they seem to find a way to say something is not covered. Also it is hard to get in contact with them to resolve your concern

6 years ago

Reply from American Home Shield

Hi Jamal, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Joseph

Fast and professional. Appointment was set right away. Technician was on time and Very Professional.

6 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Cole Orgill

We have had a number of issues with appliances in our home and American home shield always has us covered.

6 years ago

Reply from American Home Shield

Hello Cole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Dolores Reicher

Can't talk to anyone. Hold on phone over an hour and still no answer. Then hey disconnected. Trying to get a replacement washing machine... again no answer. Then when I get thru on internet... every option listed is not available. Plus they raised my monthly service charge twice without taking too me. Please!

6 years ago

Reply from American Home Shield

Hi Dolores,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

clorie robinson

not happy with the service received - 2 visits to repair AC - technician came out and said coil would take 2-3 weeks and that he was going to put it in - I called AHS and left phone number for call back due to hold wait time - have not heard back

6 years ago

Reply from American Home Shield

Hi Clorie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Ellen Zubow

Long waits for customer service but repair people when not able to fix called in another to fix the electrical problem The dryer then worked

6 years ago

Reply from American Home Shield

Hi Ellen,
Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Robert

I just feel they are a good value. Also, they are very responsive. I would recommend this company to anyone.

6 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Michael Martinez

Services as advertised, every homeowner should have the piece of mind knowing that your household is protected

6 years ago

Reply from American Home Shield

Hi Michael,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Felicia

They've changed in service they no longer pay for most of your Service parts instead you pay more once they take your deductible on parts. they cap the amount they pay leaving you to pay the contractor more

6 years ago

Reply from American Home Shield

Hi Felicia,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star

Kelly Ralston

The technician went above and beyond to see that my air conditioning was restored as soon as possible.

6 years ago

Reply from American Home Shield

Hi Kelly,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Michael Watson

Very professional technicians & service. Very knowledgeable. Reassuring the repair well be taken care of!

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Diane Richard

Provided the service that was needed. Explained what the issue was prior to repairing it. Prompt for the appointment.

6 years ago

Reply from American Home Shield

Hi Diane,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Jocelyn Williams

Home Shield made it easy and convenient for me to schedule an appointment for someone to come out and fix my air condition.

6 years ago

Reply from American Home Shield

Hello Jocelyn, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Walters

They sent repairman who said 2 appliances needed replacement as they were unrepairable. A week has gone by and I still haven't heard from American Home Shield to replace my cooktop and dishwasher. I tried calling twice and was placed on hold for over 2 hours. Still waiting to get appliances.

6 years ago

Reply from American Home Shield

Hi Karen, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Marleen

My AC went out on 100 degree day, I called AHS & Contractor called me shortly. AC was repaired that evening.

6 years ago

Reply from American Home Shield

Hi Marleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Yolanda Sanchez

The person that came was great. He has been to my daughter's house too and was very knowledgeable and very nice.

6 years ago

Reply from American Home Shield

Hi Yolanda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Walter

It is affordable fast and professional with quality contractors working for them who was easy and quick to contact

6 years ago

Reply from American Home Shield

Hi Walter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

louella stanley

Prompt resolution once contacted to let them know contractor had not set an appointment to fix my air conditioner.

6 years ago

Reply from American Home Shield

Hi Louella,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Nicole Wiggins

I think you should require service people to wear mask ðŸ˜· to enter peopleâ€™s home. We are in the middle of a pandemic that is not going away.

6 years ago

Reply from American Home Shield

Hi Nicole, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Rebecca

Took care of my problem quickly. The service company they sent was professional and with good communication.

6 years ago

Reply from American Home Shield

Hi Rebecca,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Dennis Reyes

Because of their rapid response to our issue and the service organizations that are associated with.

6 years ago

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Carolyn Peterson

Quick turn around time from initial request to scheduling to tech arriving to service being completed.

6 years ago

Reply from American Home Shield

Hi Carolyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Cynara Palmetto, FL

Pleasant & efficient customer service, set up appt same day. Repairman was prompt, knowledgeable. fixed problem.

6 years ago

Reply from American Home Shield

Hi Cynara,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2020

check_circle

Verified Customer

star star star star star

David Valentine Richmond, TX

they listen - when I had a bad pool service company - I reported them and AHS has never sent them out again.

6 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

check_circle

Verified Customer

star star star star star

Paul Pender Durham, CT

Great service. The do what they say they will. Faulty appliance was unable to be fixed so was replaced. Very happy

6 years ago

Reply from American Home Shield

Hi Paul,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

check_circle

Verified Customer

star star star star star

Steven Saint Anne, IL

Quality service. The contractor arrived in a timely manor and was very professional in the way he handled himself.

6 years ago

Reply from American Home Shield

Hi Steven,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

check_circle

Verified Customer

star star star star star

Melinda San Jose, CA

I get immediate response from them. They assigned promptly the repair company on the customer's location.

6 years ago

Reply from American Home Shield

Hi Melinda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

check_circle

Verified Customer

star star star star star

Natalie Houston, TX

The ease of making appointment and response time. The people that I have dealt with have been nice and knowledgeable.

6 years ago

Reply from American Home Shield

Hi Natalie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

check_circle

Verified Customer

star star star star star

Steve Schuman Jamesburg, NJ

Put me in touch with a service company that solved my problem quickly and with no additional expense

6 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Btrimmer Windham, OH

When they list 5-6 things over the phone and you ask for them to send the quote in the mail, and the letter received only has 1 item and NO prices to match phone call...that is BAD customer service!

6 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

check_circle

Verified Customer

star star star star star

E. J. Ward Roswell, NM

They are polite, quickly taking information to get you the right assistance and repair taken care of.

6 years ago

Reply from American Home Shield

Hi E.J.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 7th, 2020

check_circle

Verified Customer

star star star star star

BARBARA SMITH Columbus, GA

Services is great and can talk with a live person to get a claim or even online it's fast and easy.

6 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

check_circle

Verified Customer

star star star star star

ABC Beaumont, CA

Service, reliability, accessibility, great customer service, great selection of companies to do the work.

6 years ago

Reply from American Home Shield

Hi ABC,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Donald Perreira Bakersfield, CA

They respond quickly to repair request quickly and efficiently but they will continue to repair an old appliance until it can't be repaired anymore.

6 years ago

Reply from American Home Shield

Hi Donald,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 24th, 2020

American Home Shield Reviews