American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Teresa Charlotte, NC

There contractors knows. What there are doing they know there. Stuff there professional. On time all the above

5 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Olga Kats Dana Point, CA

The job was not done properly, when called back with a pluming emergency, was told that they don’t work nights or weekends . Had to call the pluming company that do work when there is an emergency . This insurance & the dedactable

5 years ago

Reply from American Home Shield

Hi Olga,
I would be glad to speak with you to address the plumbing issues that you experienced with AHS.

Mar. 19th, 2021

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Verified Customer

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carlos curtis Weatherford, TX

Poor customer service, they use inadequate contractors who don’t know what they are doing. They charge you again if u call back in 31 days later for the same problem. They make the customer deal with the contractors instead of them making sure service call is properly completed

5 years ago

Reply from American Home Shield

Hi Carlos,
I hate to hear about your most recent AHS experience to get the issue resolved within a timely manner. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Lisa Woodbridge, VA

Timeliness of resolving problems. It would be five stars if the customer service representatives were easier to understand.

5 years ago

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Verified Customer

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Ruben Perez Ocala, FL

Excellent service and professionalism. Timely and they have a great value for our money. It is worth the monthly dues.

5 years ago

Reply from American Home Shield

Hi Ruben,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Ingrid McClure Saint Charles, IL

Quickly resolved a service need I had. When the furnace issues wasn't fixed they sent out the technician again.

5 years ago

Reply from American Home Shield

Hi Ingrid,
We are pleased to hear about your overall experience and the technicians that have serviced your home.

Mar. 17th, 2021

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Verified Customer

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Karen Swindell Capitol Heights, MD

Service is timely and professionally. In fact, a contractor made the repairs the day after I reported a problem.

5 years ago

Reply from American Home Shield

Hi Karen,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Jeff Walters, OK

Dishwasher problems reported in November 2020, and the problem wasn't resolved until late February 2021. Just glad it wasn't my heat and air conditioner as we would have frozen to death during recent blizzard.

5 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about the dishwasher delay that has been experienced with AHS. I owuld be glad to discuss the issues experienced.

Mar. 19th, 2021

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Verified Customer

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Beverly Kane Virginia Beach, VA

Response time this time was good . But the same appliance has had the same issues twice now . The wait for the part was over 10 days .

5 years ago

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Verified Customer

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Frank Bouvia Houston, TX

American home shield as a company is great, however needs improvement with customer service training, and better screening of contractors.

5 years ago

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Verified Customer

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B. Wilhelm Saint Charles, MO

Their employees ability to show compassion when faced with asked to deal with extraordinary circumstances.

5 years ago

Reply from American Home Shield

Hi B. Wilhelm,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 24th, 2021

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Verified Customer

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Becky Hux Chillicothe, OH

Timely response. They have worked with me when vendor they sent was not adequate and replaced with one of my choosing

5 years ago

Reply from American Home Shield

Hi Becky,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Mildred Spencer Maryville, IL

Everytime I've had need to call them, they come through quickly, use professional people for service.

5 years ago

Reply from American Home Shield

Hi Mildred,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Gwendolyn Aragones Helotes, TX

Have always responded to our requests in a friendly, professional and timely fashion. Customer for many years.

5 years ago

Reply from American Home Shield

Hi Gwendolyn,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Karen Hammond, IN

prompt service, issue fixed quickly, easy to make claim on website, called with questions after, great customer service

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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R. Gil Ozark, AL

Their response to your needs is excellent. They have repaired or replaced our equipment that have malfunctioned.

5 years ago

Reply from American Home Shield

Hi R. Gil,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 18th, 2021

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Verified Customer

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Erin McLaughlin Menasha, WI

Very little information was provided for this issue or resolution. Technician also pulled the stickers for any prior servicing off so I don't have the contacts or information.

5 years ago

Reply from American Home Shield

Hi Erin,
I would be glad to speak with you about the service issues that were experienced.

Mar. 8th, 2021

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Verified Customer

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Michael J. Burrell, Sr. Peoria, IL

Every time something needed fixed in our house under warranty, American Home Shield sent someone out to fix it.

5 years ago

Reply from American Home Shield

Hi Michael,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

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Verified Customer

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Christine Kirchner Hartford, WI

We have used AHS multiple times and they are so easy to work with and offer online requests and payment!

5 years ago

Reply from American Home Shield

Good morning Christine,
It is our goal to provide you with a smooth process and home repair coverage. Also, it is a pleasure to hear about the ease of use with the online portal.

Mar. 8th, 2021

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Verified Customer

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S.R. Cordova, TN

Prompt, professional service. The tech was polite and able to take care of my issue on the first visit.

5 years ago

Reply from American Home Shield

Hi S.R.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Sarah Shawnee Mission, KS

Quick turn around and technician that came out was personable and got the job done to satisfaction.

5 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for sharing your experience about the completed repairs and the contractor that completed the work.

Mar. 5th, 2021

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Verified Customer

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Marian Metcalfe Louisville, KY

Service man checked furnace - needed a motherboard- he said couldn't get for 8 days. since it was 20 degrees outside we decided to get a new furnace he more than doubled the price . we cancelled and STILL have not gotten a refund. Had someone else fix it the next day for $635.00. NOT HAPPY AT ALL

5 years ago

Reply from American Home Shield

Hi Marian,
I would be glad to speak with you to discuss the furnace repairs that were not completed by AHS.

Mar. 8th, 2021

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Verified Customer

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Manolo Tolico San Marcos, TX

Poor resolution outcome, bad experience with my dishwasher, had to called about 6 times, every time they said something different, ended up paying a second opinion and a plumber call, $75 each claim, should I bought a new one instead. Not happy at all.

5 years ago

Reply from American Home Shield

Hi Manolo,
I would be glad to speak with you and get he dishwasher repairs completed.

Feb. 27th, 2021

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Verified Customer

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Kat Tallahassee, FL

I'd rate them higher if they could cover just one routine maintenance of an appliance for the first time you move into a house. Essentially just to verify that something is safely working.

5 years ago

Reply from American Home Shield

Hi Kat,
We appreciate your feedback and will be glad to use this feedback to improve customer experiences.

Feb. 27th, 2021

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Verified Customer

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Patrick Mahoney IV Chesterfield, MO

Effective assignment and timely the technician communicated the problem and repair was done in under an hour

5 years ago

Reply from American Home Shield

Hi Patrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2021

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Verified Customer

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L M Witherspoon New Bedford, MA

I get the service I pay for. I call and let them know what‚Äôs broken and they send a professional technician

5 years ago

Reply from American Home Shield

Hi LM,
Thank you for sharing feedback about your AHS experience! We hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Laura Dennis-Patten Lake Arrowhead, CA

Sean gave us quick proffessional service, excellent customer service, very knowledgeable and friendly

5 years ago

Reply from American Home Shield

Hi Laura,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Dominic Fort Walton Beach, FL

Disappointed with customer service. I spoke with represenatives with American Home Shield and they had poor customer service. Very unhappy with the what's covered. Paid $75 fand nothing got fixed. Waste of time

5 years ago

Reply from American Home Shield

Hi Dominic,
I hate to hear about your customer service experience and the issues that were not completed.

Feb. 27th, 2021

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Verified Customer

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Jeff Duncan Spring, TX

My three year old covered refrigerator has had the main board replaced 4 times by 2 companies since May ‚Äò20 with no success. Our family of six has endured a pandemic and the holidays with no refrigerator due to your refusal to honor the replacement guarantee.

5 years ago

Reply from American Home Shield

Hi Jeff,
I would be glad to speak with you to get the refrigerator repairs completed.

Feb. 27th, 2021

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Verified Customer

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Jeanne Pearse Iuka, MS

No contractor available in my area that works wit AHS Needed new compressor in heat pump. Noise so loud neighbors even complained but AHS said if not broken considered it working Replaced the unit out of our own pocket

5 years ago

Reply from American Home Shield

Hi Jeanne,
Thank you for bringing the issues with the heat pump replacement to our attention. I would be glad to speak with you to discuss the cost.

Feb. 27th, 2021

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Verified Customer

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David Jenkins Portland, OR

AHS rep. could not confirm or definitely deny coverage for repair. Absolutely no follow up after service call. It‚Äôs now 21 days after service call and we still don‚Äôt know the status of our coverage , or if a repair is going to occur.

5 years ago

Reply from American Home Shield

Hi David,
I would be glad to further assist you regarding the repairs that need to be completed.

Feb. 27th, 2021

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Verified Customer

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Cynthia Walker Birmingham, AL

the companies that have served me explain my problem and correct it I am very happy with American Home Shield

5 years ago

Reply from American Home Shield

Hi Cynthia,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

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Verified Customer

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Antoinette Wallace Annapolis, MD

Excellent customer service. I am never disappointed with the response time of their sending technicians.

5 years ago

Reply from American Home Shield

Hi Antoinette,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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James D. Hutto, TX

Replaced unrepairable washer with a new one in a timely manner. Did not expect to actually get a brand new washer.

5 years ago

Reply from American Home Shield

Hi James,
Thank you for sharing wonderful feedback! We are pleased to hear about your AHS experience and the washer replacement that was completed.

Mar. 5th, 2021

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Verified Customer

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Willis Mann Laurel, MD

Prompt responses; good servicemen; servicemen willing to write answers to questions because I‚Äôm deaf.

5 years ago

Reply from American Home Shield

Hi Willis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Judith Port Richey, FL

This is a great service to have. It saves you money in the long run. I have had a great experience with this company.

5 years ago

Reply from American Home Shield

Hi Judith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

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Verified Customer

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Tamika Reed Killeen, TX

They haven‚Äôt let me down yet. When I send in my service request I get a timeframe on when I‚Äôm going to get my service done.

5 years ago

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Verified Customer

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Arlisa Hinton Vancouver, WA

Everything is great except teaching then by phone! Website is easy to use. Speedy replies. Multiple ways to receive communication about claims.

5 years ago

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Verified Customer

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Deborah Tadlock Wichita, KS

They‚Äôve taken good care of me when I‚Äôve had issues with my furnace (4x) and my toilet (3x)

5 years ago

Reply from American Home Shield

Hi Deborah,
I am pleased to hear about the furnace and toilet repairs that AHS have completed.

Mar. 5th, 2021

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Verified Customer

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Gary Nelmes Wake Forest, NC

Quick response and excellent follow thru. A quick Email and I knew who was coming and my contact opionss

5 years ago

Reply from American Home Shield

Hi Gary,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Addie Fayetteville, NC

Always comes through with quality companies to work on my appliances and they are always professional too.

5 years ago

Reply from American Home Shield

Hi Addie,
We are pleased to hear about the appliances that AHS has repaired. We hope you continue to enjoy a professional service experience.

Mar. 2nd, 2021

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Verified Customer

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Mary Arnold Warsaw, IN

Great to work with! Professional technician sent to investigate the issue. Very generally concerned.

5 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Kevin Kemp Grand Rapids, MI

They are the real deal...no problems any time I have had to use the warranty. Very fast and great customer service.

5 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Madonna Miller Willis, TX

Never finished contract for my double oven it has been over 4 months. Supposedly a cash Offer was made of around $300.00 They could not find a part. I am still without an oven. Every time I call I get a run around. This is ridiculous. Try getting me a double 30‚Äù oven & indd at talking it for $300. I will happily cancel my contract

5 years ago

Reply from American Home Shield

Hi Madonna,
Thankyou for bringing the oven service request to our attention. I would be glad to speak with you about the cash out offer.

Mar. 8th, 2021

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Verified Customer

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Joe Tooley Bartlesville, OK

Quick and easy! Made the report online, got call next day, they came out next day, next day all fixed! Love it!

5 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Ammar Abdalla Midland, TX

Great service never had a issue with when I made the claim to the tech coming and taken care of business!

5 years ago

Reply from American Home Shield

Hi Ammar,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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Kathy Vail Spring, TX

Fast and efficient process and service. We are getting value for our money by having this policy. Plan to renew it.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Cathy Bowlin Tomball, TX

Always listen and ask questions about the needed service, schedule within 24 hours and follow-up after the service.

5 years ago

Reply from American Home Shield

Hi Cathy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Cheryl Towner Glen Allen, VA

Very responsive; willing to change contractors when requested; they do offer emergency response upon request too.

5 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

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Verified Customer

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Brian Hixson, TN

We have placed service calls several times over the years and they always come through and take care of our issues.

5 years ago

Reply from American Home Shield

Hi Brian,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

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