American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Molly Fort Wayne, IN

It's so easy to submit a claim and get a contractor out to your house to fix the issue. Well worth the investment.

3 years ago

Reply from American Home Shield

Hi Molly,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

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Verified Customer

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Ayfer Gainesville, FL

Great service! I had washing machine and fridge problem and they provided service and even replacement on my washer.

3 years ago

Reply from American Home Shield

Hi Ayfer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Teddy J. Marshall Jr. Gretna, LA

The service has improved over the last couple of years. They're quick to meet my concerns and fix the situation.

3 years ago

Reply from American Home Shield

Hi Teddy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Cindy Demerino Clarkston, MI

So far so 3 :) I've requested service twice, and both times the service was quick, easy and fixed the problem.

3 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Reyna Lancaster, CA

Because every time that I've called I'm treated kondly and my service appointments are done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Reyna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Debra Buck Pueblo, CO

First request was flawless. Filled out online within minutes knew local contractor and here within couple hours

3 years ago

Reply from American Home Shield

Hi Debra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 5th, 2021

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Verified Customer

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Paphasone Sangvone Duncanville, TX

Received 5 customer services.i called agencies they quickly assigned services request for my needed

3 years ago

Reply from American Home Shield

Hi Paphasone,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

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Verified Customer

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Paige Sellers Charlotte, NC

Fast, professional and courteous. Needed to order part but returned the next week and repaired my microwave.

3 years ago

Reply from American Home Shield

Hi Paige,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Cheri Manning Montrose Heights, VA

They are helpful and reliable. The customer service reps are nice. The contractors are kind and dependable.

3 years ago

Reply from American Home Shield

Hi Cheri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Cindy Melissa, TX

Customer service Responsive and the companies associated with repairs knowledgeable and professional

3 years ago

Reply from American Home Shield

Hi Cindy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Verified Customer

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Gordon Miller Yorba Linda, CA

Fast and efficient--two fellows came replaced the ice maker and left. Took about half hour. Gret

3 years ago

Reply from American Home Shield

Hi Gordon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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E. Anderson-Richardson Bear, DE

They come on schedule and go over product conditions with you. They answer your questions, if you have any

3 years ago

Reply from American Home Shield

Hi E. Anderson-Richardson,
Thank you for providing us with feedback about your AHS service experience.

Feb. 8th, 2021

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Verified Customer

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Tehmina Nawab Franconia, VA

Efficient and solution oriented company. Always on time and returns calls and connects to great companies

3 years ago

Reply from American Home Shield

Hi Tehmina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Jackie & Ronnie Gililland Lubbock, TX

They respond quickly when we need them and they are very courteous, friendly and on time to appointments.

3 years ago

Reply from American Home Shield

Hi Jackie & Ronnie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Ashley Stillwater, OK

I get a repair company right away and the problem is usually fixed within a few days to a week from my request date.

3 years ago

Reply from American Home Shield

Hi Ashley, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Verified Customer

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Taryn Bienvenu Beaumont, TX

This is the 2nd claim I've filed and the problem still hasn't been resolved. The first issue we had the repair man showed up and stage for less than a minute before he told us nothing could be done. We called out a different repair man that we paid for out of pocket and he fixed the problem instantly. It was a waste of $75.

3 years ago

Reply from American Home Shield

Hi Taryn,
I hate to hear about the issues that were unresolved by AHS. I would be glad to speak with you and get the issues resolved.

Jan. 30th, 2021

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Verified Customer

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Dan Barnett Paradise, CA

The first technician had vehicle problems and canceled and customer service took several days to find a replacement company.

3 years ago

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Verified Customer

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Tony Singh Bellmore, NY

prompt, professional and courteous. They refer contractors who knows their trade and relates to customers

3 years ago

Reply from American Home Shield

Hi Tony,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2021

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Verified Customer

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Nancy D. Griffin Clinton, MD

They always come through. They replaced my broken double oven. They always fix broken items. Customer service is great!

3 years ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Sherman Council Woodbridge, VA

The technician was extremely cordial and professional. The efficiency of expertise was recognizable.

3 years ago

Reply from American Home Shield

Good morning Sherman,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 26th, 2021

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Verified Customer

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S fernandez Belle Chasse, LA

My latest request to fix my stovetop took two weeks to even decide to order parts. And now parts are 6-8 weeks out. Very frustrating to be without a stovetop for months.

3 years ago

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Verified Customer

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N. Chavez Brownsville, TX

I called and they were able to assigned me to a technician who was very knowledgeable and fast to complete service.

3 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Ray R Montebello, CA

Your company picks the cheapest low bidder to do the repairs and they don't even speak English. And your rates to have have something fixed is very high compared to your rate. Your rate is $ 125.00 others are $50-65-75not $125

3 years ago

Reply from American Home Shield

Hi Ray,
I hate to hear about your most recent experience to have the hot water heater repaired. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Kristine Cynn Laguna Niguel, CA

I called in to follow up about one action item that was not done yet. But I still do not have any answers or schedules to complete the task from plumbing company or AHS.

3 years ago

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Verified Customer

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Dana Bruce Galvin Tracy, CA

Great Service on the scheduling and the Onsite Technician. He went above and beyond with his work and support

3 years ago

Reply from American Home Shield

Hi Dana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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DC Galloway, OH

Great service and value for your money. I was hesitant at first about this program but it has won me over.

3 years ago

Reply from American Home Shield

Hi DC,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Suzanne P. Chapiewski Trenton, MI

Whenever I call for assistance, they refer someone right away and I always hear from someone within a day.

3 years ago

Reply from American Home Shield

Hi Suzanne,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Rachel White Plainwell, MI

We have only use AHS once but it was easy to request service, our request was filled quickly and done well.

3 years ago

Reply from American Home Shield

Hi Rachel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Ricky Nelson Houston, TX

I've never had a problem when dealing with them. They have acted in a prompt & professional manner.

3 years ago

Reply from American Home Shield

Hi Ricky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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R. Billings Spokane, WA

Quick reliable, quality service. After almost 20 years AHS is still the very best. Thank you American Home Shield

3 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Kellie Henderson, NV

They are the only home warranty company I have worked with and it was easy scheduling and getting repairs made.

3 years ago

Reply from American Home Shield

Hi Kellie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Barry San Antonio, TX

Excellent response time, service company contact to me within one day, timely service and job competed

3 years ago

Reply from American Home Shield

Hi Barry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Leonor Liotta Kapolei, HI

? Because as of this date My Freezer Compressor has not been repaired by AHS since July 2020 but yet they are still collecting my payments for my warranty!! I am going to small Claims court to sue them for Breach of Contract.and Negligence and because I have been renting a refrigerator for 6 months out of my pocket. AHS is the worst Warranty Co.!!

3 years ago

Reply from American Home Shield

Good morning Lenor,
I hate to hear about the delay in service that you have endured to have the refrigerator/freezer repaired since July. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

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Verified Customer

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Kathleen H Beaverton, OR

They have promptly responded to my claims and ensured that the appliance is either fixed or replaced.

3 years ago

Reply from American Home Shield

HI Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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lore krueger Germantown, OH

They keep their promises. The price is right. The service people they have sent to my home were excellent.

3 years ago

Reply from American Home Shield

Hi Lore,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Jeff Kaplan 11255 Caminito Aclara S Diego Ca 92126 San Diego, CA

Find phone communication long and drawn out bad audio and heavily accented customer service often difficult to understand

3 years ago

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Verified Customer

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Maria Chavez Carson, CA

The service is prompt, customer service is very kind and courteous. We appreciatethat they're alwaysthere for you

3 years ago

Reply from American Home Shield

Hi Maria,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Rachel Zaritz Colorado Springs, CO

AHS is a VERY difficult to get a hold. I've had several times where I submitted that I needed work done and they don't properly schedule someone to fix my appliances. They have lied to me about having their company fix a broken appliance. Definitely not worth the money!!

3 years ago

Reply from American Home Shield

Hi Rachel,
I hate to hear about the delay in service that has been experienced to have your appliances repaired. I would be glad to speak with you to assist with a resolution.

Jan. 21st, 2021

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Verified Customer

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Wayne Anderson Temple, TX

Been with American Home Shield for a number of years because they have quality contract vendors and responding.

3 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Stephanie Baer Elkhart, IN

They have always come through when we needed them. They are easy to work with and quickly assign the job to a company.

3 years ago

Reply from American Home Shield

Hi Stephanie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Steve Peachtree City, GA

Poor customer service! Use of contractors that are incompetent! When an appliance needs replacement they keep sending one contractor after another out to try to get a non replacement diagnosis. They offer replacements not at the brand you have: Wolf oven, they give you a replacement cost for a GE. How are you to be satisfied with that!

3 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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James M Dubin Cherry Hill, NJ

They do not offer a sale representative in SJ area. This is a way if problems develop we can reach out to someone. This happen to us recently with our current warranty company. The rep jumped thru hoops to help us. Better then customer servicce

3 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

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Verified Customer

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Megan Donahue Millsboro, DE

The customer service reps were helpful I guiding me to the best way to get my dishwasher repaired the fastest!!

3 years ago

Reply from American Home Shield

Hi Megan,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Julie Spizuoco Sterling, VA

AHS is an incredible firm that is always available to support helping us resolve our home owner issues.

3 years ago

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Brenda Olson Las Vegas, NV

Very easy to work with. Quick response. Quality check every repair phone call or email her soon as it was completed

3 years ago

Reply from American Home Shield

Hi Brenda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 14th, 2021

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Verified Customer

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PC Nampa, ID

American Home Shield has been very responsive and helpful when I needed repairs on my refrigerator and microwave.

3 years ago

Reply from American Home Shield

Hi PC,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Ruby Scottsdale, AZ

great service, prompt and excellent and knowledgeable staff whom are respectful, reliable and friendly.

3 years ago

Reply from American Home Shield

Good morning Ruby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Reginald Bakersfield, CA

good expert service with qualified technicians. they stand by there commitment to providing good quality service

3 years ago

Reply from American Home Shield

Hi Reginald,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Sabrina Stafford, VA

Last two services were seamless. Depending on the contractor used determine the quality of work received. Pleased with the last two contractors

3 years ago

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Verified Customer

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Sally Hansen Atlanta, GA

It's quite unfortunate, when an American Home Shield Contractor comes to your home for a service repair and mislead a client by implying a repair item can be replaced. American Home Shield shouldn't mislead it's clients by saying they'll replace a repair item if it's not repairable!!

3 years ago

Reply from American Home Shield

Hi Sally,
I hate to hear about your most recent experience to have the issues repaired or replaced. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

American Home Shield Reviews