American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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E. Joyce Heard Surprise, AZ

Marvelous online professional service, as well as superb professional contractor and quality replacement equipment.

4 years ago

Reply from American Home Shield

I'm glad to hear we met your expectations.

Mar. 22nd, 2021

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Verified Customer

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Ella Menlo, GA

Very professional and helped resolve the issue. Would really like if I got a document if the repairs that are completed on my house.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have

Mar. 24th, 2021

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Verified Customer

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Joan Rowlett, TX

Rep was very efficient and polite. Had to order a part, but only took a few minutes to install it when he came back.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 23rd, 2021

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Verified Customer

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Silverio T Chavez Jamul, CA

Have tried to reset my online access but a reset Email never sent. Have not been able to get assistance from AHS to address this issue. Very frustrating.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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Irasema F Garcia CA

I love AHS. The coverage is great but but its getting expensive. I'm covering a main home and 2 rentals!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 16th, 2021

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Verified Customer

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Peter LaGuardia Haymarket, VA

Never answered our questions and concerns. Charged a service visit on which the technican said microwave was to be replaced and AHS refused to do. Was promised call backs and now three weeks have past and still broken item. Shows was complete on my account.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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Verified Customer

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Elvin Michael Engle Houston, TX

Very poor customer service. I put in a request over two weeks ago and it’s still not resolved. I’ve spoken with a representative two or three times and each time it’s hard to understand them and there are chickens crowing in the background. It doesn’t inspire confidence in their competence.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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Verified Customer

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Clarence Graves Hutto, TX

I always experience good results and quality of service. I have utilized this service for 18 years.

4 years ago

Reply from American Home Shield

Hi Clarence,
Your patronage of 18 years is more than appreciated! I hope you continue to enjoy the service we provide!

Mar. 11th, 2021

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Verified Customer

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Bill Lansing, NC

Quick and professional service and very easy to deal with. Great value for the products and services that they provide.

4 years ago

Reply from American Home Shield

Hi Bill,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 11th, 2021

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Verified Customer

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Cynthia G. Cegan Saint Petersburg, FL

From the time I reported my problem to contact was less than 24 hours. The resolution was quick and professional.

4 years ago

Reply from American Home Shield

Hi Cynthia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Katrina Shy-Hicks Riverdale, GA

Excellent customer service; Love the ability to file a claim online and follow ups via text. Very convenient

4 years ago

Reply from American Home Shield

Hi Katrina,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Verified Customer

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Danny McLendon Wetumpka, AL

Great service and easy to file a claim. The service tech was timely and did a great job on my pool pump.

4 years ago

Reply from American Home Shield

Hi Danny,
Thank you for sharing your feedback about your great service experience!

Mar. 11th, 2021

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Verified Customer

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edward a cheung Gilbert, AZ

good value/ good fair coverage/ talking to actual person very difficult/ asking for money seems to be priority

4 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Marshall Dunham Broken Arrow, OK

Have customer service reps that have English as their FIRST language and not their third or fourth and you would have 5 stars.

4 years ago

Reply from American Home Shield

Thanks for your feedback.

Apr. 16th, 2021

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Verified Customer

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Drex Fort Mitchell, AL

Received quick service when my AC unit needed to be replaced. Unfortunately, AHS only paid $2000.00 toward a 18,000.00 cost to replace the units.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Drex,
I am pleased to hear about your most recent experience with AHS and the local company that service you in a timely manner.

Mar. 17th, 2021

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Verified Customer

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Teresa Charlotte, NC

There contractors knows. What there are doing they know there. Stuff there professional. On time all the above

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Barbara Traylor Ada, OK

I've gotten appts quickly and repairmen sent out quickly one claim fixed immediately waiting for AHS to call me to settle the claim

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS.

Apr. 16th, 2021

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Verified Customer

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Anonymous Ankeny, IA

They do good work, but they are impossible to speak to. If you can't unravel their phone tree or website, you're just out of luck.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day

Apr. 16th, 2021

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Verified Customer

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Marty Gali Edinburg, TX

Excellence service!!! It is a right decision that I signed up to AHS. Their monthly rate is very affordable.

4 years ago

Reply from American Home Shield

Hi Marty,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Verified Customer

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Lee Morrow Kempner, TX

Always get good and quick service. I had Home Shield when I lived in Tennessee and always got excellent service.

4 years ago

Reply from American Home Shield

Hi Lee,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Kristin Wichita, KS

I've had a great experience with AHS. They've been very timely and everyone they have sent out has been the same.

4 years ago

Reply from American Home Shield

Hi Kristin,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Anthony Osuoha Temple, TX

reasonable price and on time service. they use reliable and professional contractors that have pride in what they do.

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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carlos curtis Weatherford, TX

Poor customer service, they use inadequate contractors who don’t know what they are doing. They charge you again if u call back in 31 days later for the same problem. They make the customer deal with the contractors instead of them making sure service call is properly completed

4 years ago

Reply from American Home Shield

Hi Carlos,
I hate to hear about your most recent AHS experience to get the issue resolved within a timely manner. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Olga Kats Dana Point, CA

The job was not done properly, when called back with a pluming emergency, was told that they don’t work nights or weekends . Had to call the pluming company that do work when there is an emergency . This insurance & the dedactable

4 years ago

Reply from American Home Shield

Hi Olga,
I would be glad to speak with you to address the plumbing issues that you experienced with AHS.

Mar. 19th, 2021

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Verified Customer

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Lisa Woodbridge, VA

Timeliness of resolving problems. It would be five stars if the customer service representatives were easier to understand.

4 years ago

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Verified Customer

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Ingrid McClure Saint Charles, IL

Quickly resolved a service need I had. When the furnace issues wasn't fixed they sent out the technician again.

4 years ago

Reply from American Home Shield

Hi Ingrid,
We are pleased to hear about your overall experience and the technicians that have serviced your home.

Mar. 17th, 2021

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Verified Customer

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B. Wilhelm Saint Charles, MO

Their employees ability to show compassion when faced with asked to deal with extraordinary circumstances.

4 years ago

Reply from American Home Shield

Hi B. Wilhelm,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 24th, 2021

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Verified Customer

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Frank Bouvia Houston, TX

American home shield as a company is great, however needs improvement with customer service training, and better screening of contractors.

4 years ago

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Verified Customer

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Beverly Kane Virginia Beach, VA

Response time this time was good . But the same appliance has had the same issues twice now . The wait for the part was over 10 days .

4 years ago

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Verified Customer

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Jeff Walters, OK

Dishwasher problems reported in November 2020, and the problem wasn't resolved until late February 2021. Just glad it wasn't my heat and air conditioner as we would have frozen to death during recent blizzard.

4 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about the dishwasher delay that has been experienced with AHS. I owuld be glad to discuss the issues experienced.

Mar. 19th, 2021

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Verified Customer

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Karen Swindell Capitol Heights, MD

Service is timely and professionally. In fact, a contractor made the repairs the day after I reported a problem.

4 years ago

Reply from American Home Shield

Hi Karen,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Ruben Perez Ocala, FL

Excellent service and professionalism. Timely and they have a great value for our money. It is worth the monthly dues.

4 years ago

Reply from American Home Shield

Hi Ruben,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Becky Hux Chillicothe, OH

Timely response. They have worked with me when vendor they sent was not adequate and replaced with one of my choosing

4 years ago

Reply from American Home Shield

Hi Becky,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Mildred Spencer Maryville, IL

Everytime I've had need to call them, they come through quickly, use professional people for service.

4 years ago

Reply from American Home Shield

Hi Mildred,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Gwendolyn Aragones Helotes, TX

Have always responded to our requests in a friendly, professional and timely fashion. Customer for many years.

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Karen Hammond, IN

prompt service, issue fixed quickly, easy to make claim on website, called with questions after, great customer service

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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R. Gil Ozark, AL

Their response to your needs is excellent. They have repaired or replaced our equipment that have malfunctioned.

4 years ago

Reply from American Home Shield

Hi R. Gil,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 18th, 2021

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Verified Customer

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Erin McLaughlin Menasha, WI

Very little information was provided for this issue or resolution. Technician also pulled the stickers for any prior servicing off so I don't have the contacts or information.

4 years ago

Reply from American Home Shield

Hi Erin,
I would be glad to speak with you about the service issues that were experienced.

Mar. 8th, 2021

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Verified Customer

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Sarah Shawnee Mission, KS

Quick turn around and technician that came out was personable and got the job done to satisfaction.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for sharing your experience about the completed repairs and the contractor that completed the work.

Mar. 5th, 2021

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Verified Customer

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Michael J. Burrell, Sr. Peoria, IL

Every time something needed fixed in our house under warranty, American Home Shield sent someone out to fix it.

4 years ago

Reply from American Home Shield

Hi Michael,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

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Verified Customer

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S.R. Cordova, TN

Prompt, professional service. The tech was polite and able to take care of my issue on the first visit.

4 years ago

Reply from American Home Shield

Hi S.R.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Christine Kirchner Hartford, WI

We have used AHS multiple times and they are so easy to work with and offer online requests and payment!

4 years ago

Reply from American Home Shield

Good morning Christine,
It is our goal to provide you with a smooth process and home repair coverage. Also, it is a pleasure to hear about the ease of use with the online portal.

Mar. 8th, 2021

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Verified Customer

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Marian Metcalfe Louisville, KY

Service man checked furnace - needed a motherboard- he said couldn't get for 8 days. since it was 20 degrees outside we decided to get a new furnace he more than doubled the price . we cancelled and STILL have not gotten a refund. Had someone else fix it the next day for $635.00. NOT HAPPY AT ALL

4 years ago

Reply from American Home Shield

Hi Marian,
I would be glad to speak with you to discuss the furnace repairs that were not completed by AHS.

Mar. 8th, 2021

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Verified Customer

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Manolo Tolico San Marcos, TX

Poor resolution outcome, bad experience with my dishwasher, had to called about 6 times, every time they said something different, ended up paying a second opinion and a plumber call, $75 each claim, should I bought a new one instead. Not happy at all.

4 years ago

Reply from American Home Shield

Hi Manolo,
I would be glad to speak with you and get he dishwasher repairs completed.

Feb. 27th, 2021

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Verified Customer

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Kat Tallahassee, FL

I'd rate them higher if they could cover just one routine maintenance of an appliance for the first time you move into a house. Essentially just to verify that something is safely working.

4 years ago

Reply from American Home Shield

Hi Kat,
We appreciate your feedback and will be glad to use this feedback to improve customer experiences.

Feb. 27th, 2021

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Verified Customer

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Jeff Duncan Spring, TX

My three year old covered refrigerator has had the main board replaced 4 times by 2 companies since May ‚Äò20 with no success. Our family of six has endured a pandemic and the holidays with no refrigerator due to your refusal to honor the replacement guarantee.

4 years ago

Reply from American Home Shield

Hi Jeff,
I would be glad to speak with you to get the refrigerator repairs completed.

Feb. 27th, 2021

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Verified Customer

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Patrick Mahoney IV Chesterfield, MO

Effective assignment and timely the technician communicated the problem and repair was done in under an hour

4 years ago

Reply from American Home Shield

Hi Patrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2021

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Verified Customer

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Dominic Fort Walton Beach, FL

Disappointed with customer service. I spoke with represenatives with American Home Shield and they had poor customer service. Very unhappy with the what's covered. Paid $75 fand nothing got fixed. Waste of time

4 years ago

Reply from American Home Shield

Hi Dominic,
I hate to hear about your customer service experience and the issues that were not completed.

Feb. 27th, 2021

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Verified Customer

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Laura Dennis-Patten Lake Arrowhead, CA

Sean gave us quick proffessional service, excellent customer service, very knowledgeable and friendly

4 years ago

Reply from American Home Shield

Hi Laura,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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L M Witherspoon New Bedford, MA

I get the service I pay for. I call and let them know what‚Äôs broken and they send a professional technician

4 years ago

Reply from American Home Shield

Hi LM,
Thank you for sharing feedback about your AHS experience! We hope you continue to enjoy!

Feb. 26th, 2021

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