American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Lynda Donato Lake Helen, FL

I'm sitting with a range top in a hole too large because customer Service would not listen to the need of sending a professional out to take all measurements. Reps we're unpleasant and refused to let me speak to a supervisor. There's more!

4 years ago

Reply from American Home Shield

Hi Lynda. Thank you for providing feedback on your service experience. I am sorry to hear that the issue has not been resolved with your range top. I would be happy to speak with you to further address this matter.

Dec. 31st, 2021

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Verified Customer

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Wendy McMahan Algonquin, IL

Because you only cover certain things and change without notification. Also, i had a furnace guy threaten to extort money from us when we decided to go elsewhere and your company did nthing about it.

4 years ago

Reply from American Home Shield

Hi Wendy. Thank you for your feedback. I am sorry to hear that you are not happy with the coverage we offer and that you feel the vendor was trying to extort you for money. I would be happy to follow up to discuss this matter further.

Jan. 1st, 2022

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Verified Customer

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EVELYN TOWALSKI Las Vegas, NV

excellent service in all areas.from FIRST PERSON SPOKEN WITH TO LAST, PLUS ON TIME WORKS THAT DO A GREAT JOB.

4 years ago

Reply from American Home Shield

Hi Evelyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Dec. 30th, 2021

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Verified Customer

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May Lotter Longs, SC

had a water heater problem It was handled exactly as the contract outoined with no fuss just got done.

4 years ago

Reply from American Home Shield

Hi May,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 30th, 2021

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Verified Customer

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Christina Alarcon Chowchilla, CA

Fast and reliable service. Have contacted AHS twice and each time the problem was fixed within short period of time.

4 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Jon Holmberg Laguna Niguel, CA

They mostly do well but I think they make a mistake by making you wait until a clearly broken appliance totally quits working. working

4 years ago

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Verified Customer

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Mister Hampton, VA

Professional contractors who know what they're doing with knowledge, expertise & clarity while fulfilling obligations.

4 years ago

Reply from American Home Shield

Hi Mister,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Kristi Allen Guntersville, AL

So far I've gotten the run around. No replacement unit, said replacement unit was delivered when it wasn't. Tried a cash buyout instead of replacing my heat/AC after a month of waiting. My husband and are are FREEZING in our home. Our next call will be to the media to see if they can get you to do what we paid for.

4 years ago

Reply from American Home Shield

Hi Kristi. Thank you for letting us know the issue with your heat has not been resolved. I would be happy to speak with you to address this matter further.

Dec. 21st, 2021

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Verified Customer

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Mary L Worthington Wichita Falls, TX

Professional they were very quick to respond and I was able to get contractors that knew what they were doing

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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James Hagan Fredericksburg, VA

replacement wall oven delivered and installed quickly and well; however, we are still waiting for a GE service rep to fix inaudible alert sound

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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David Huggett Lady Lake, FL

Needed broken circut breaker replaced. Examed other outlets to be sure that they are working properly.

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Lynne Upper Marlboro, MD

Whenever I need them they are there for me and do all they can to solve whatever problem I am calling them about.

4 years ago

Reply from American Home Shield

Hi Lynne. It is wonderful to read your review. We understand the importance of providing service that our members can depend on. Thank you so much for taking time let us know we have been able to do that for you.

Dec. 15th, 2021

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Verified Customer

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Jeffrey M Beltsville, MD

Peace of mind, bang for you premium bucks and "co- pay/deductible." AHS is comparable to most but better.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to write a review. It is good to hear that the issue was resolved. We look forward to working with you again and taking care of your next repair need as well.

Dec. 15th, 2021

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Verified Customer

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Octavia Columbia, MD

I had a service call but was never notified of the next steps. I called AHS to learn of options on second options of a service request. But that never happened the tech never called or returned my call.

4 years ago

Reply from American Home Shield

Hi Octavia. Thank you for letting us know about your service experience. I am sorry to hear that you did not get any follow up on the next steps to resolve the matter. I would be happy to speak with you to address this issue further.

Dec. 15th, 2021

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Verified Customer

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R Adams Wilsonville, OR

They responded immediately to my request for service. Technicians they scheduled were prompt and skilled.

4 years ago

Reply from American Home Shield

Hi R Adams,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Ronald McDaniel Ada, OK

AHS replaced a Washer that could not be repaired. I am very satisfied. They stood by their promise .

4 years ago

Reply from American Home Shield

Hi Ronald. It great to hear that your washer was replaced and the issue was resolved to your satisfaction. We can't wait to provide you with exceptional service again in the future.

Dec. 15th, 2021

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Verified Customer

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Janine Durham, NC

Wouldn't replace even if the part was indefinitely backordered. Poor customer service skills from agents in call center. I liked the contractors they sent out.

4 years ago

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Verified Customer

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Tarek M Hussein Pottstown, PA

Great professional team of support. Easy to create a work order and communication is done thought email and SMS.

4 years ago

Reply from American Home Shield

Hi Tarek,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Therese Ellis Williamsburg, VA

I have been without heat for 15 days and dealing with my 3rd contractor. Also, found out that AHS will not over costs for an emeregency ($150) for a weekend service. No, follow up after they assign a contractor to do the work. Also dealing with a 2nd service call that is 2years in and still the fan is broken and not working.

4 years ago

Reply from American Home Shield

Hi Theresa. Thank you for taking time to let us know about your experience. I am sorry to hear that the issue with your furnace and fan have not been resolved. I would be happy to speak with you to assist with getting this issue taken care of.

Dec. 15th, 2021

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Verified Customer

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Cameron San Jose, CA

Contractor quality varies wildly. Some contractors know what they're doing, show up quickly, and fix things right away. Other take weeks to show up, are total idiots, and don't fix things requiring many, many repeat visits.

4 years ago

Reply from American Home Shield

Hi Cameron,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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thomas raffa Encinitas, CA

I think Home Shield needs to better understand the vendors they use. The first vendor, Axis Appliance is horrible. They should not be part of your network.

4 years ago

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Verified Customer

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Ran Fridman Chicago, IL

Call Center is unprofessional, difficult to deal with, horrible work ethic, cannot achieve any solution. They actually cancelled my delivery for replacement appliances while I waited all day at home to receive the merchandise.

4 years ago

Reply from American Home Shield

Hi Ran,
Thank you for sharing your feedback with AHS and the communication issues that have been experienced to speak with a representative. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Jeff Peel Edwardsville, IL

I made a claim on June 8th and it just got done at end of November. Completely not appropriate for a business to leave customer waiting that long for a dishwasher. It took forever

4 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about the service delay to have your dishwasher replaced and would be glad to speak with you to assist with a resolution.

Dec. 16th, 2021

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Verified Customer

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Judith Sweatmon Accokeek, MD

1st service call was disappointing. I have the top coverage that states garage disposal is covered but I didn't realize they do not replace product with something same or equal brand to you already have in your home. I had to purchase product myself to be satisfied. So right now I am contemplating whether to keep the plan or not

4 years ago

Reply from American Home Shield

Good morning Judith,
I would like to thank you for sharing your most recent experience regarding the product brand. I would be glad to speak with you to discuss your experience.

Dec. 16th, 2021

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Verified Customer

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Mary Mathews Fayetteville, NC

The first contractor couldn't fix my washer so another one was sent. I'm still waiting for it to get fixed. My oven did get replaced but contractor was not that professional.

4 years ago

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Verified Customer

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Anne Van Eyk

Just happy with the service and timeliness of problem resolution. Great contractors so far.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anne. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we have been able to do that for you. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Marilyn Cocolalla, ID

American Home Shield sent help quickly and the companies they sent were professional and got the job done!

4 years ago

Reply from American Home Shield

Hi Marilyn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Rosalind Nelson New Castle, DE

Convenient and inexpensive. I am pleased with the service and repair when needed. Have been with them since 1998

4 years ago

Reply from American Home Shield

Hi Rosalind. Thank you so much for the 5 star review. We are so happy to know that you are finding the value in being an AHS warranty member. We look forward to providing service you can count on for many more years to come.

Dec. 15th, 2021

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Verified Customer

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Kyra Manry Colleyville, TX

I have used American Home Shield for years, they have always been a professional and reliable company.

4 years ago

Reply from American Home Shield

Hi Kyra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Joan Calton Olathe, KS

Every time I have had a problem within my policy they have fixed it for me and did a wonderful job of doing it.

4 years ago

Reply from American Home Shield

Hi Joan. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service again in the future.

Dec. 15th, 2021

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Verified Customer

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Teresa Mojarro Whittier, CA

The technician that serviced my heater was very professional and patient explaining what I have to do in the future.

4 years ago

Reply from American Home Shield

Hi Teresa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Ben Mansfield, LA

Followed through during repairs. Repairs were performed quickly. Took care of my gas furnace heating problem.

4 years ago

Reply from American Home Shield

Hi Ben,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Curtis Haynes Jacksonville, FL

To date service repairs have been good, latest repair has required follow up so I'm waiting to see how this works out.

4 years ago

Reply from American Home Shield

Hi Curtis,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Alex Todden Windsor Heights, IA

Easy scheduling online, had plumbing and drainage backup issues and was called next day by company they use to help.

4 years ago

Reply from American Home Shield

Hi Alex,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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Joe Schenck

Everything went rather smoothly. Only had to wait for a very short while for the repair part to come in.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joe,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Leslie Silcox El Cajon, CA

I've been waiting since Nov 8 for my deductible refund for my first claim that was never completed due to a contractor never responding to phone calls. I continue to be told to wait longer and it's being taken care of.

4 years ago

Reply from American Home Shield

Hi Leslie,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to assist with getting the service fee refunded.

Dec. 8th, 2021

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Verified Customer

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Pat Preston Los Angeles, CA

This time it was a good experience. The problem was identified by the technician and the gas co finally resolved the issue.

4 years ago

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Verified Customer

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Yvonne Bell Montrose Heights, VA

I am pleased with the work done; however I am not pleased that I can't get management number when I need to talk to one

4 years ago

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Verified Customer

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Susie Turner Lexington, NC

Fast service after I notified them of my problem, professional electrician and a good monthly price.

4 years ago

Reply from American Home Shield

Hi Susie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 8th, 2021

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Verified Customer

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Ursula Kremer Santa Rosa, CA

All the agents working with us helped resolve getting a dryer that works-with some ease- after trying to repair

4 years ago

Reply from American Home Shield

Hi Ursula. We thank you for taking time to provide your feedback. We are very happy to hear that you were satisfied with the service experience for your dryer. We look forward to providing you with a great experience for your next repair need as well.

Dec. 8th, 2021

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Verified Customer

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Tiaundra Moncrief Kathleen, GA

Getting customer service assistance is a challenge when addressing a non-standard issue. Getting a live person that can fix or even address problems is also challenging.

4 years ago

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Verified Customer

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Robinson Bowie, MD

The vendors are mostly have bad attitudes, as if they are not being paid properly and you run a 50/50 chance of them actually being able to fix the problem.

4 years ago

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Verified Customer

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Cherita Mayes Fresno, TX

Because sometime they not far. They need to do better with time. I work 8 to 5 and they always/only have time in those hours

4 years ago

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Verified Customer

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Unhappy camper Broken Arrow, OK

I have been trying to get a problem resolved with billing for a month and a half after being assured that it was taken care of. Every time I call to try and resolve the issue, I'm put on hold until I get disconnected.

4 years ago

Reply from American Home Shield

Hello and thank you for taking time to let us know your billing issue has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Dec. 8th, 2021

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Verified Customer

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patricia braxton Louisville, KY

I liked how quick the service was with delivering my appliance and the friendliness of the delivery guys were

4 years ago

Reply from American Home Shield

Hi Patricia. We are so glad to hear how happy you were with the delivery of your appliance. We love to take the hassle and worry out of owning a home. Thank you for allowing AHS the opportunity to be of service to you.

Dec. 8th, 2021

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Verified Customer

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Angela Waldorf, MD

The company has worked for us over the years. Majority of the time has been pleasant, professional and exactly what we needed.

4 years ago

Reply from American Home Shield

HI Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 10th, 2021

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Verified Customer

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Bibb Edwards Wagram, NC

Poor communications and lack of individual responsibly when real world events do not conform to their standard procedures. Customer Service individuals on the other end of the phone are NOT the problem.

4 years ago

Reply from American Home Shield

Hi Bibb. Thank you for taking time to let us know about your experience. I am sorry to hear that you were not pleased with the service you have received. I would be happy to speak with your further regarding your concerns.

Dec. 9th, 2021

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Verified Customer

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Marilyn Gadilhe Birmingham, AL

Sent a company out during the holidays that did not have an electric water heater in their shop or on their truckI had to go purchase one myself .

4 years ago

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Verified Customer

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Don Kabrich Ponte Vedra, FL

Unhappy with the lengthy time to get service on my refrigerator, it went out and took over two weeks to get a service advisor out to service out problem

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for making us aware of the delay that has been experienced to have your refrigerator repaired. I would be glad to speak with you to reach a resolution.

Dec. 10th, 2021

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Verified Customer

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Allan Voichuk Apex, NC

The customer service is good. Most companies who have come to do repairs in my home have done great work.

4 years ago

Reply from American Home Shield

Hi Allan. We are really happy to know that you have been pleased with the customer service you have received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience in the future.

Dec. 8th, 2021

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