American Home Shield: Read 34,902 User Reviews From Real Homeowners

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thomas raffa Encinitas, CA

I think Home Shield needs to better understand the vendors they use. The first vendor, Axis Appliance is horrible. They should not be part of your network.

4 years ago

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Verified Customer

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Kyra Manry Colleyville, TX

I have used American Home Shield for years, they have always been a professional and reliable company.

4 years ago

Reply from American Home Shield

Hi Kyra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Cameron San Jose, CA

Contractor quality varies wildly. Some contractors know what they're doing, show up quickly, and fix things right away. Other take weeks to show up, are total idiots, and don't fix things requiring many, many repeat visits.

4 years ago

Reply from American Home Shield

Hi Cameron,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Judith Sweatmon Accokeek, MD

1st service call was disappointing. I have the top coverage that states garage disposal is covered but I didn't realize they do not replace product with something same or equal brand to you already have in your home. I had to purchase product myself to be satisfied. So right now I am contemplating whether to keep the plan or not

4 years ago

Reply from American Home Shield

Good morning Judith,
I would like to thank you for sharing your most recent experience regarding the product brand. I would be glad to speak with you to discuss your experience.

Dec. 16th, 2021

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Verified Customer

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Jeff Peel Edwardsville, IL

I made a claim on June 8th and it just got done at end of November. Completely not appropriate for a business to leave customer waiting that long for a dishwasher. It took forever

4 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about the service delay to have your dishwasher replaced and would be glad to speak with you to assist with a resolution.

Dec. 16th, 2021

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Verified Customer

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Teresa Mojarro Whittier, CA

The technician that serviced my heater was very professional and patient explaining what I have to do in the future.

4 years ago

Reply from American Home Shield

Hi Teresa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Ran Fridman Chicago, IL

Call Center is unprofessional, difficult to deal with, horrible work ethic, cannot achieve any solution. They actually cancelled my delivery for replacement appliances while I waited all day at home to receive the merchandise.

4 years ago

Reply from American Home Shield

Hi Ran,
Thank you for sharing your feedback with AHS and the communication issues that have been experienced to speak with a representative. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Rosalind Nelson New Castle, DE

Convenient and inexpensive. I am pleased with the service and repair when needed. Have been with them since 1998

4 years ago

Reply from American Home Shield

Hi Rosalind. Thank you so much for the 5 star review. We are so happy to know that you are finding the value in being an AHS warranty member. We look forward to providing service you can count on for many more years to come.

Dec. 15th, 2021

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Verified Customer

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Anne Van Eyk

Just happy with the service and timeliness of problem resolution. Great contractors so far.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anne. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we have been able to do that for you. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Joan Calton Olathe, KS

Every time I have had a problem within my policy they have fixed it for me and did a wonderful job of doing it.

4 years ago

Reply from American Home Shield

Hi Joan. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service again in the future.

Dec. 15th, 2021

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Verified Customer

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Ben Mansfield, LA

Followed through during repairs. Repairs were performed quickly. Took care of my gas furnace heating problem.

4 years ago

Reply from American Home Shield

Hi Ben,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Curtis Haynes Jacksonville, FL

To date service repairs have been good, latest repair has required follow up so I'm waiting to see how this works out.

4 years ago

Reply from American Home Shield

Hi Curtis,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Leslie Silcox El Cajon, CA

I've been waiting since Nov 8 for my deductible refund for my first claim that was never completed due to a contractor never responding to phone calls. I continue to be told to wait longer and it's being taken care of.

4 years ago

Reply from American Home Shield

Hi Leslie,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to assist with getting the service fee refunded.

Dec. 8th, 2021

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Verified Customer

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Alex Todden Windsor Heights, IA

Easy scheduling online, had plumbing and drainage backup issues and was called next day by company they use to help.

4 years ago

Reply from American Home Shield

Hi Alex,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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Joe Schenck

Everything went rather smoothly. Only had to wait for a very short while for the repair part to come in.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joe,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Yvonne Bell Montrose Heights, VA

I am pleased with the work done; however I am not pleased that I can't get management number when I need to talk to one

4 years ago

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Verified Customer

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Pat Preston Los Angeles, CA

This time it was a good experience. The problem was identified by the technician and the gas co finally resolved the issue.

4 years ago

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Verified Customer

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Robinson Bowie, MD

The vendors are mostly have bad attitudes, as if they are not being paid properly and you run a 50/50 chance of them actually being able to fix the problem.

4 years ago

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Verified Customer

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Tiaundra Moncrief Kathleen, GA

Getting customer service assistance is a challenge when addressing a non-standard issue. Getting a live person that can fix or even address problems is also challenging.

4 years ago

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Verified Customer

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Susie Turner Lexington, NC

Fast service after I notified them of my problem, professional electrician and a good monthly price.

4 years ago

Reply from American Home Shield

Hi Susie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 8th, 2021

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Verified Customer

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Ursula Kremer Santa Rosa, CA

All the agents working with us helped resolve getting a dryer that works-with some ease- after trying to repair

4 years ago

Reply from American Home Shield

Hi Ursula. We thank you for taking time to provide your feedback. We are very happy to hear that you were satisfied with the service experience for your dryer. We look forward to providing you with a great experience for your next repair need as well.

Dec. 8th, 2021

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Verified Customer

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Unhappy camper Broken Arrow, OK

I have been trying to get a problem resolved with billing for a month and a half after being assured that it was taken care of. Every time I call to try and resolve the issue, I'm put on hold until I get disconnected.

4 years ago

Reply from American Home Shield

Hello and thank you for taking time to let us know your billing issue has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Dec. 8th, 2021

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Verified Customer

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Cherita Mayes Fresno, TX

Because sometime they not far. They need to do better with time. I work 8 to 5 and they always/only have time in those hours

4 years ago

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Verified Customer

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patricia braxton Louisville, KY

I liked how quick the service was with delivering my appliance and the friendliness of the delivery guys were

4 years ago

Reply from American Home Shield

Hi Patricia. We are so glad to hear how happy you were with the delivery of your appliance. We love to take the hassle and worry out of owning a home. Thank you for allowing AHS the opportunity to be of service to you.

Dec. 8th, 2021

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Verified Customer

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Marilyn Gadilhe Birmingham, AL

Sent a company out during the holidays that did not have an electric water heater in their shop or on their truckI had to go purchase one myself .

4 years ago

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Verified Customer

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Bibb Edwards Wagram, NC

Poor communications and lack of individual responsibly when real world events do not conform to their standard procedures. Customer Service individuals on the other end of the phone are NOT the problem.

4 years ago

Reply from American Home Shield

Hi Bibb. Thank you for taking time to let us know about your experience. I am sorry to hear that you were not pleased with the service you have received. I would be happy to speak with your further regarding your concerns.

Dec. 9th, 2021

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Verified Customer

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Juanit Werner Houston, TX

I was locked out of my home. I called to get help and I was told the keying service was for new homes only. I ended paying $225.00

4 years ago

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Verified Customer

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Angela Waldorf, MD

The company has worked for us over the years. Majority of the time has been pleasant, professional and exactly what we needed.

4 years ago

Reply from American Home Shield

HI Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 10th, 2021

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Verified Customer

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Allan Voichuk Apex, NC

The customer service is good. Most companies who have come to do repairs in my home have done great work.

4 years ago

Reply from American Home Shield

Hi Allan. We are really happy to know that you have been pleased with the customer service you have received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience in the future.

Dec. 8th, 2021

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Verified Customer

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Don Kabrich Ponte Vedra, FL

Unhappy with the lengthy time to get service on my refrigerator, it went out and took over two weeks to get a service advisor out to service out problem

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for making us aware of the delay that has been experienced to have your refrigerator repaired. I would be glad to speak with you to reach a resolution.

Dec. 10th, 2021

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Verified Customer

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Becky Blackwell-Cooper Seattle, WA

everything was great, only issue was the week without hot water due to scheduling, but understand in these times

4 years ago

Reply from American Home Shield

Hi Becky. Thank you for taking time to let us know that you have received great service. We want you to know you can count on AHS as your warranty company. We appreciate your patience while being without hot water. We can't wait to provide you with a great experience in the future.

Dec. 8th, 2021

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Verified Customer

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Carla Tibbs Manassas, VA

The service has been timely and I like the technician through AHS. I hate not being able to ever reach a person with questions.

4 years ago

Reply from American Home Shield

Hi Carla,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Eugene Moody Cincinnati, OH

The majority of contractors (3 out of 4) I experienced did not provide a quality service/product or either charged me extraordinary prices above my deductible and monthly expenses

4 years ago

Reply from American Home Shield

Hi Eugene. Thank you for taking time to let us know about your service experiences. We want you to find the value in your warranty coverage. I would be happy to speak with regarding any unresolved issue.

Nov. 30th, 2021

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Verified Customer

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Nicholas Mueller Colorado Springs, CO

Fast claim processing. AHS assigned a contractor quickly and was able to fix the issue within 24hrs.

4 years ago

Reply from American Home Shield

Hi Nicholas. Thank you so much for taking time to tell us about your service experience. We are very happy to hear how effectively your repair was taken care of. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 29th, 2021

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Verified Customer

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Karen Duran Land O Lakes, FL

My air went out and they couldn't get someone out to fix it right away even though someone here has copd and can't go without air. She had to go without air for 24 hours. In the heat of Florida!

4 years ago

Reply from American Home Shield

Hi Karen,
I hate to hear about the delay in service that was experienced to have the air conditioner issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Bertha J Page Clinton, MD

AHS does not communicate well with the contractor providing the equipment failure, denied communication with an AHS supervisor to discuss concerns, the service technicians were very knowledgable.

4 years ago

Reply from American Home Shield

Hi Bertha,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Beth Joffe Seattle, WA

They make it very difficult to fix some thing and do small fixes which require many visits before the item actually gets fixed. They offered me very little for a necessary ceiling repair after a water leak

4 years ago

Reply from American Home Shield

Hi Beth. Thank you for letting us know your concerns. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Francis Salcedo Borger, TX

They solved the problem, the only thing is the waiting time, because I live in a small time I have to ways weeks until someone came by

4 years ago

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Verified Customer

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Paula Clegg Nokomis, FL

It was very easy to scedule service on AHS site. Service provider was experienced, professional and arrived as stated

4 years ago

Reply from American Home Shield

Hi Paula. Thank you for letting us know you were able to request the service you needed with ease. We want you to know you can always count on AHS and we are so happy you are finding the value in your warranty coverage.

Nov. 29th, 2021

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Verified Customer

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Larry Ellis Washington, DC

AHS has always sent the right technician for the required service; my service request were always resolved.

4 years ago

Reply from American Home Shield

Hi Larry. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 29th, 2021

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Verified Customer

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Stevan Szentadorjany Lynn Haven, FL

Just amazing service! Every time I call for service the technician fixes my issue and explains fully what was wrong

4 years ago

Reply from American Home Shield

Hi Steven. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 1st, 2021

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Verified Customer

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Donald and Trudy Matus Lumberton, TX

I would not recommend Home Shield. We have had an ongoing problem with a refrigerator. The contractors they employ are substandard, it takes too long to get service, and we are left hanging for months with products that do not work.

4 years ago

Reply from American Home Shield

Hi Donald. Thank you for your feedback. I am sorry to hear that you are still having issues with your refrigerator. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Lorrie Alexander Durham, NC

I have had only one problem, and that was with the double billing for work that was done, but it was eventually resolved.

4 years ago

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Verified Customer

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Larry G Denham Springs, LA

THE REPAIR COMPANY WAS EXTREMELY PROMPT ON MY APPOINTMENT & EXPLAINED MY PROBLEMS SO I COULD UNDERSTAND

4 years ago

Reply from American Home Shield

Hi Larry,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Nicole Shorter Columbus, OH

I was charged for a free service and it has yet to be removed from my account after several calls. I continue to get threatening emails about the payment I don't owe

4 years ago

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Verified Customer

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Sylvia Ragan Gulfport, MS

Fast and reliable service. They were on top of my claim and sent the best service I've ever had. Thanks.

4 years ago

Reply from American Home Shield

Hi Sylvia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Paul Mazeika Woodbridge, VA

Service has been good. But site won't let me update my payment method. And my ice maker still isn't fixed!

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Dino Johnson Redding, CA

The repair problem is always taken care of in a short period of time and is done in a professional manner.

4 years ago

Reply from American Home Shield

Hi Dino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Amy Fisher San Jose, CA

American Home Shield is quick to respond and open a service request but the vendor does not always respond as quickly as hoped

4 years ago

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Verified Customer

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David Glenn Martinsville, IN

I've had good luck with requesting a service call, but the couple times I've had to call in, it was a nightmare. The longest hold times I've experienced in years.

4 years ago

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