American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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June Carnes Acworth, GA

Fixed my furnace and I was happy. Only fault it took 4 days for repair person to come after I complained that it was cold over and over.

2 years ago

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Verified Customer

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Willis Hargrove Franklinton, NC

Our experience has been pretty good so far, but we put in for a refund 3 weeks ago and have not received check yet. That is why you are getting a low rating.

2 years ago

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Verified Customer

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Larrie L Bennett Gaithersburg, MD

Not very satisfied with the service and the ability to turn repairs that they don't want to cover by simply saying we don't cover that. In addition no where to speak with any decision makers only reps that answer phone.

2 years ago

Reply from American Home Shield

Hi Larrie,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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C S Stevenson Raleigh, NC

All professionals that have been sent by American Home Shields have been professional, courteous and knowledgeable.

2 years ago

Reply from American Home Shield

Hi CS. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Feb. 16th, 2022

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Verified Customer

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Sascha Dalip Hermosa Beach, CA

Had to replace a water heater. I was never provided with cost for different options AHS picked the cheapest option. When I ask for the payout amount I was told I had to speak to a different department that never returned my call. I kept having to call to check on status and there was a long delay. I was also charged $1k out of pocket

2 years ago

Reply from American Home Shield

Hi Sascha. Thank you for a review of your service experience. I am sorry to hear that you are disappointed in the service for your water heater. I would be happy to follow up with you to discuss this issue further

Feb. 19th, 2022

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Verified Customer

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A Dallas, TX

Efficient and easy. American Home Shield answered my request rapidly and sent out a great vendor to fix it!

2 years ago

Reply from American Home Shield

Hi A. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to know that we have been able to do that for you.

Feb. 16th, 2022

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Verified Customer

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Beverly Miller Sioux City, IA

The convenience and piece of mind. They are fast and efficient and keep you updated at all times!

2 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Nikole Moore Fairburn, GA

I've only had one bad experience w/your company. It's been since resolved and I always refer your company.

2 years ago

Reply from American Home Shield

Hi Nikole. Thank you for your feedback. It's great to know the issue was resolved to your satisfaction. We understand how important it is to provide you with service you can count on. We are so glad that you chose to be a valued member of AHS.

Feb. 18th, 2022

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Verified Customer

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Kenneth Lamar Fox Battle Creek, MI

They were able to get me a repairman as soon as possible and with all the covid stuff these days that isn't easy

2 years ago

Reply from American Home Shield

Hi Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the ease of coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Randolph Guschl Wilmington, DE

Responsive and usually stick to task until resolved. Sometimes slow response due to contracted services not doing their part right.

2 years ago

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Verified Customer

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William Taylor Belleville, IL

Friendly helpful service. The service people were excellent and the customer service people were great.

2 years ago

Reply from American Home Shield

Hi William. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your warranty.

Feb. 10th, 2022

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Verified Customer

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Patricia Livingston Southaven, MS

Take care of the job pretty quick and I like that I don't have to call constantly and they're very professional

2 years ago

Reply from American Home Shield

Hi Patricia. We strive to provide our members with prompt and reliable. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Feb. 10th, 2022

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Verified Customer

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Latonya Romain Jacksonville, FL

It has been a very quick and pleasant experience reach time I've been in contact with American Home Shield.

2 years ago

Reply from American Home Shield

Hi Latonya. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really glad to know that we could do that for you. Thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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Diana Avery Fairburn, GA

Mostly good. It's nice to know when something is not working in your home, that a knowledgable person will arrive shortly,.

2 years ago

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Verified Customer

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Terry Wardlaw Kennesaw, GA

Had to deal with 3 service requests to finally deem my microwave unrepairable. Requested a cash out option for reimbursement the beginning of January and I have still yet to receive it. This is very sad.

2 years ago

Reply from American Home Shield

Hi Terry. Thank you for bringing this matter to our attention. I am sorry to hear you have not received your check. I would be happy to look into this matter further and follow up with you.

Feb. 16th, 2022

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Verified Customer

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La Huggins Locust Grove, GA

So far I'm not sure if the client that was sent out is helping my dryer operate again. My dryer was working before they came out to fix. Our dryer just wasn't heating properly...now our dryer doesn't turn on

2 years ago

Reply from American Home Shield

Hi La Huggins,
I hate to hear about the ongoing delay that has been experienced to have the dryer issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Susan A Vilar Tulsa, OK

Because your service is so slow and I efficient, we were without water for ELEVEN (11) days. We went to a hotel in our city to get showers! You are the warranty company! People need service. That's what we pay for, and there are people who are waiting even longer than we did. No heat in the winter with babies?! Completely unacceptable.

2 years ago

Reply from American Home Shield

Hi Susan,
I hate to hear about the ongoing delay that has been experienced to have the water heater service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Michael monroig Chesapeake, VA

They were very receptive. Though some more research would have found a company that serves mybsystem

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for your feedback. We are always looking for ways to improve the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 2nd, 2022

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Verified Customer

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Rick Henderson, KY

Good contractors. Prompt to come to make repairs. Came back when further issues happened to complete the job

2 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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FRED ROSTA Las Vegas, NV

When ever we make a claim, there is never any issues and the repairs get finished in a timely manner

2 years ago

Reply from American Home Shield

Hi Fred,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Feb. 2nd, 2022

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Verified Customer

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Daisey Da silva Modesto, CA

The service is fast and professional. Everything is fixed in a reasonable amount of time. Very good experience.

2 years ago

Reply from American Home Shield

Hi Daisey. Thank you for taking time to write a review. We love to take the hassle and worry out of unexpected repairs for our members. It makes us very glad to know we have met your expectations. We can't wait to provide you with great service again.

Feb. 1st, 2022

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Verified Customer

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Paula Cotman Fairfax, VA

When I first became a customer things were very good...over the years things deteriorated quite a bit...presently things are moving in a more positive direceion

2 years ago

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Verified Customer

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Steven Olivieri Sparks, NV

5 year old GE Dishwasher Failed. Tech came out charged $100 for co pay. 2 Days later was notified repair was not covered because there was mold. Had to buy a new dishwasher

2 years ago

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Verified Customer

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Brian Dean Keeney Banta, CA

I am currently trying to get the heating and air conditioning company they referred to fix my heater to come back for the third time and actually fix it. They come and "troubleshoot" the system and say it is fixed, yet it continues to fail. It has been over three weeks and they still have not completed the service.

2 years ago

Reply from American Home Shield

Hi Brian. Thank you for bringing this matter to our attention. I am sorry to hear that you are still without your heat working. I would be happy to speak with you to address this issue further.

Jan. 27th, 2022

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Verified Customer

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Richard Wagner Jr Conway, SC

AHS was quick to respond and assign a contractor. Contractor came out right away and resolved the problem.

2 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2022

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Verified Customer

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Dr. K Covington, GA

The service was easy to schedule and the technician was friendly and professional. Solved the problem quickley.

2 years ago

Reply from American Home Shield

Hi Dr. K. We are so happy to read about your experience. We want you to know you can always count on AHS when you need us. We can't wait to provide you with great service again in the future.

Jan. 25th, 2022

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Verified Customer

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Anoop Muraleedharan Brentwood, CA

Pathetic service. I had an emergency plumbing need and you couldn't get the help i needed. On top of it I was mis guided multiple times by the agents I spoke with. They were not even ready to share the claims email address. I am going to file a consumer complaint.

2 years ago

Reply from American Home Shield

Hi Anoop. We appreciate you sharing your recent service experience regarding your plumbing. I am sorry to hear we did not meet your expectations. I would be happy to speak with you to address this matter further.

Jan. 26th, 2022

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Verified Customer

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Joe Williams Katy, TX

Always great repair companies and personnel to do the work. Also, very prompt service. AHS is the best.

2 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Norma Red Oak, TX

The last report to fix a refrigerator has taken over a month. I can't call the company because there is no one that answers. All business are done on line. They rescheduled the visit so many times. Worst company in my personal experience. The lack of customer service.

2 years ago

Reply from American Home Shield

Hi Norma,
I hate to hear about the delay in service that was experienced to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Jan. 25th, 2022

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Verified Customer

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Nancy J Baskerville Camp Verde, AZ

I have experienced 4 times the need for service repairs/replacements and each one was excellently taken care of.

2 years ago

Reply from American Home Shield

Hi Nancy. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 25th, 2022

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Verified Customer

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Joshua Stanley Potter-Efron Eau Claire, WI

Right now I'm waiting on reimbursement from two approved services; one was recently submitted so I would not expect that one yet, but the other was submitted awhile ago.

2 years ago

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Verified Customer

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Donna Glass Decatur, GA

Representatives are good at getting me scheduled with contractors. The people that they are contracted with just are slow about getting me scheduled

2 years ago

Reply from American Home Shield

HI Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

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Verified Customer

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Sharyn Deeringer Phelan, CA

There when I needed AHS. Service people sent always did a good job. We are pleased and will continue to use AHS.

2 years ago

Reply from American Home Shield

Hi Sharyn. We really appreciate the positive review. It is our goal to provide your with dependable service each time you need to use your warranty coverage. We want you to know you can always count on AHS when you need us.

Jan. 12th, 2022

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Verified Customer

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Steve Seattle, WA

It's been fine- but the monthly fee seems too high- given what I've ended up paying to AHS , I think I'd be spending less if I didn't have a home warranty

2 years ago

Reply from American Home Shield

Hi Steve,
We appreciate your feedback regarding your coverage and the monthly premium cost.

Jan. 20th, 2022

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Verified Customer

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Sandra Russell Bakersfield, CA

Our washing machine needed repair. Every thing was handled so professionally and in a timely manner. So pleased!

2 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Verified Customer

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Zach Allison Kings Mountain, NC

Nothing but lies and run around payed for the warranty just to have to wait months for y'all to fix anything and still have yet to fix my stuff, have had nothing but problems and headaches from this company and have been requesting full payout for over a month

2 years ago

Reply from American Home Shield

Hi Zach,
Thank you for bringing your experience to our attention. We would be glad to speak with you to address the delay in service as well and assist with a resolution.

Jan. 14th, 2022

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Verified Customer

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Cliff Martin San Antonio, TX

Alright but not great. Have liked the vendors that were provided, but have been unable to login to my account or make service requests for over a year now.

2 years ago

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Verified Customer

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Sadie Mallory Bakersfield, CA

My dryer went down and when they could not get parts to fix it they replaced it with a brand new GE Dryer

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sadie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Dawn Las Vegas, NV

Any time I have put a claim in the service provider has been out in 2 days and everything was handled .

2 years ago

Reply from American Home Shield

Hi Dawn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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Tracy M Lemons Douglasville, GA

Even when explaining what I need done, they take my money then tell me after the fact they will not cover the repair. They are good at regular maintenance but not repairs and again, they take my money with no satisfaction. And their suppliers are rude and give false answers to the diganosis.

2 years ago

Reply from American Home Shield

Hi Tracy. Thank you for bringing your concerns to our attention. I am sorry to hear that the issue was not resolved to your satisfaction, I would be happy to speak with you to discuss this matter further.

Jan. 14th, 2022

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Verified Customer

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F Perryman Pascagoula, MS

Never had a problem filing a claim seems as though things happen unexpectedly but they're always there to help

2 years ago

Reply from American Home Shield

Hi F Perryman,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Bilaal Kirkland Wilson, NC

Simplicity to find your issue, click on it and have a company picked and a technician send quickly to fix your issues

2 years ago

Reply from American Home Shield

Hi Bilaal,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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DEBBY BORKOWSKI Tulsa, OK

The contractor you sent was very friendly and professional. He made the repair quickly and efficiently.

2 years ago

Reply from American Home Shield

Hi Debby. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 12th, 2022

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Verified Customer

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C. Alley Bowie, MD

Dishwasher start problem to start the New Year...AHS was there to help solve our first to report problem.

2 years ago

Reply from American Home Shield

Hi C. Alley. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that the issue with your dishwasher was resolved so promptly and quickly. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Meghan Scott Kerrville, TX

We have been waiting to get our heater delivered and installed for over 2 weeks now. Meanwhile living through weather in the 20s with our 4 year old son. This is absolutely abuse of the finances we have put into your company over 3 years.

2 years ago

Reply from American Home Shield

Hi Meghan, I hate to hear about the delay in service that has been experienced to have the heater repaired.

Jan. 13th, 2022

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Verified Customer

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Holly Campbell Atlanta, GA

quick service; was disappointed that first time I used it the coverage was more limited than expected. (garage door opener issue)

2 years ago

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Verified Customer

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Brandon Campbell McAlester, OK

Quick, professional support and service. Support contractor was prompt, knowledgeable, and was able to fix the issue.

2 years ago

Reply from American Home Shield

Hi Brandon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Joshua Mullikin Memphis, TN

I've heard people speak poorly of home warranties in general, but my experiences have always been good with AHS.

2 years ago

Reply from American Home Shield

Hi Joshua. Thank you so much for this positive review. We are so glad that you gave us a chance and chose to be a valued member of American Home Shield. We look forward to providing you with many more great service experiences.

Jan. 12th, 2022

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Verified Customer

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JOSEPH M PILMAN Swansboro, NC

Very professional and get the job done. They were on time sending someone out to fix the problem I had.

2 years ago

Reply from American Home Shield

Hi Joseph. Thank you for such positive feedback. It is exciting to know that you have been so happy with the service you are receiving. We can't wait to provide you with your next great service experience. Thank you for choosing HS.

Jan. 12th, 2022

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Verified Customer

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Stephanie Mosier Elkhart, IN

I've always had excellent service, the contractors that have come out are very kind & very professional.

2 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for taking time to let us know how pleased you have been with the service provided. We look forward to taking the hassle and worry out of your next home repair need as well.

Jan. 12th, 2022

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