American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Gregory Anderson, IN

Good fast response, covered what they said they would, we still had to pay unexpected costs ($425) associated with replacing water heater.

4 years ago

Reply from American Home Shield

Hi Gregory, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Francisca C Bermudez Glendale, AZ

I had a hold on one of my heat vents, which is supposed to be covered by AHS. They denied the claiming their was physical force which caused the hole. No one had been up in the crawl space and they had to use a long ladder to see hole. I have never been up there and don't own a ladder to reach!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Francisca. Thank you for bringing your concern regarding the coverage decision to our attention. I would be happy to look into this matter further and follow up with you.

Mar. 14th, 2022

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Verified Customer

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Frank Hollister, CA

16yrs and still happy. Never have had any problems and when I haven't liked the repair company you change them.

4 years ago

Reply from American Home Shield

Hi Frank. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 11th, 2022

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Verified Customer

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vianesa antomarchi Woodstock, GA

The gentleman came in to fix the problem for the second time. He was on time and very professional.

4 years ago

Reply from American Home Shield

Hi Vianesa. Thank you so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Mar. 11th, 2022

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Verified Customer

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Eunyoung Choi Mesa, AZ

They reply to me immediately. The companies that have come out are very helpful, professional and get the job done.

4 years ago

Reply from American Home Shield

Hi Eunyoung. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 11th, 2022

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Verified Customer

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Denise Sajovie Las Vegas, NV

Service was handle very quickly and smoothly. They also did what they promised they'd do from the beginning.

4 years ago

Reply from American Home Shield

Hi Denise. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we have been able to do that for you.

Mar. 11th, 2022

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Verified Customer

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Cheryl Modica Wright Pompano Beach, FL

Poor experience with the contractors and service providers. Also, almost every service request results in work not covered and have to pay out of pocket.

4 years ago

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Verified Customer

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Kathleen M. Martin Anna, TX

I've only used them once, but the response time was great and the service provider they sent out was efficient, helpful, and friendly.

4 years ago

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Verified Customer

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Artie Fulcher Dixon, CA

My water heater was dripping water because of corrosion. I call America Home Shield and it was replaced within 7 days.

4 years ago

Reply from American Home Shield

Hi Artie. Thank you for taking time to write a review. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you with your water heater. Thank you for trusting AHS.

Mar. 15th, 2022

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Verified Customer

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Kyle E Faber Palmdale, CA

The company keeps its word and that is so rare and great to experience. The customer service is great as well!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kyle,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Simi Cruz Washington, PA

I've had a leak for almost a month plumber has come 3 times nothing gets done hole in wall big enough to patch pipe but wants it bigger home owners insurance days no so nothing gets done

4 years ago

Reply from American Home Shield

Hi Simi. Thank you for taking time to let us know that your plumbing issue has not been resolved. I would be happy to look into this matter further and follow up with you.

Mar. 14th, 2022

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Verified Customer

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Shawanda Longview, TX

i have confusion when trying to make request over the system . MY last request, was service to find no fault, system was working at high heat level of 78 when repairman was on site. I was told to call within 30 days for return visit, I called and left message but no one return. I feel that I paid money for nothing.

4 years ago

Reply from American Home Shield

Hi Shawanda. Thank you for your feedback regarding your service experience. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to speak with you to address this matter further.

Mar. 14th, 2022

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Verified Customer

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Walter M Goodwyn La Center, WA

Very long story but we had a stove it was never fixed we were promised multiple occasions that they would be sending a come out and twice we were promised gift cards and yet our stove is still broken. The last time I spoke to anyone was The day after Thanksgiving I have 2021

4 years ago

Reply from American Home Shield

Hi Walter. Thank you for your feedback. I am sorry to hear the issue with your stove was never resolved. I would be happy to look into this issue further and follow up with you.

Mar. 14th, 2022

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Verified Customer

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Kathy L Henderson Spring Hill, TN

I have only had to use the warranty one time for a light that was not working. The response was quick and repair made on one visit

4 years ago

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Verified Customer

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Stacey Moreno Valley, CA

They're usually great, but I did have to call twice to follow up on drywall repair after the plumber repaired the mixing valve.

4 years ago

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Verified Customer

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M Lee Apache Junction, AZ

Electrician did a good job on three fans that need to be fixed. Also the ac, heating tech solve the problem of no heat. He stated he would not leave until problem was corrected. I have heat because he was determined to solve the issue.

4 years ago

Reply from American Home Shield

Hi M Lee. Thank you for taking time to let us know the repairs were resolved to your satisfaction. We are here to assist you and take care of your repair needs. Please continue to let us know how we are doing.

Mar. 14th, 2022

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Verified Customer

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William Solymanbeyk Modesto, CA

So far they have met all my needs and have helped me up with a few of issues that I had American Home Shield is been a very good investment for me

4 years ago

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Verified Customer

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Jenny Banks Norman, OK

Only had about 6 months and had to use once. Speedy and great communication. Had the issue resulting 24 hours

4 years ago

Reply from American Home Shield

Hi Jenny. Thank you for the positive review. We understand how important it is to resolve problems quickly and efficiently. We look forward to providing you with great service again.

Mar. 8th, 2022

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Verified Customer

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Dean Patterson Boulder City, NV

The technician provided by American Home Shield was knowledgeable, professional and very proficient.

4 years ago

Reply from American Home Shield

Hi Dean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Jack Berberian Rehoboth Beach, DE

Terrible customer service, no one knows what the other department is doing, we have booked to have the same refrigerator repaired 3 times and it's still not working after 5 months of waiting, no one in customer service writes down any notes and every call is like we never called previously

4 years ago

Reply from American Home Shield

Hi Jack. Thank you for your feedback. I am sorry to hear that the issue with your refrigerator has not been resolved. I would be happy to speak with you to assist with this matter further.

Mar. 9th, 2022

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Verified Customer

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ROBERT HUBER San Juan Capistrano, CA

Easy to enter a request for services. For the most part contractors have been competent and courteous.

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 8th, 2022

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Verified Customer

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Ted Searles Spring Branch, TX

The claim was handled easily and quickly. The contractor arrived on schedule and completted the repair expertly.

4 years ago

Reply from American Home Shield

Hi Ted,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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David Schendlinger Middleton, WI

Generally good experience with service, sometimes a longer wait than I'd like. Not too excited about the latest rate increase.

4 years ago

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Verified Customer

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Griselda Vazquez Golden, CO

Prompt resolution to my home issues Professionalism and customer service. Quality of work and communication

4 years ago

Reply from American Home Shield

Hi Griselda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Verrney Brooks Bryant, AR

I been with AHS for over almost 20 years I am now in my second home. Very Professional Great Company.

4 years ago

Reply from American Home Shield

Hi Verney, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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R. Bourgeois Morristown, TN

Easy to contact with quick response. Contractor was knowledgeable and solved the problem right away.

4 years ago

Reply from American Home Shield

Hi R. Bourgeois, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Sean Murphy Upper Marlboro, MD

Whenever we place a claim we are contacted within 48 hours and the service providers always do a great job.

4 years ago

Reply from American Home Shield

Hi Sean. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS.

Mar. 8th, 2022

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Verified Customer

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John Shelley Fleming Island, FL

The problem is the personnel that answer problems does not have common interest in your problems. They are not caring or concerned. Communication barely exists

4 years ago

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Verified Customer

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Helen Farver Panama City, FL

right from the phone call to request service to the service itself was easy and handled wonderfully!

4 years ago

Reply from American Home Shield

Hi Helen. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Mar. 9th, 2022

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Verified Customer

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Rebecca White Wylie, TX

Every issue we've had has been resolved fully within a reasonable time frame with limited interaction.

4 years ago

Reply from American Home Shield

Hi Rebecca. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that your issues were fully resolved. We can't wait to provide you with excellent service again.

Mar. 9th, 2022

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Verified Customer

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Chris Cupero San Antonio, TX

Overall outcome was very positive. I would have given a 5 star rating, but dealing with an offshore customer service team can be challenging..

4 years ago

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Verified Customer

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Charlotte Sanders Fort Walton Beach, FL

Been with you over 20 years and have never been disappointed. Have bee surprised by some of what you cover.

4 years ago

Reply from American Home Shield

Hi Charlotte. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We look forwarding to providing you with great service for many more years to come.

Mar. 9th, 2022

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Verified Customer

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R Schaefer Leander, TX

I contact AHS to add my new pool-spa in the month of Oct/Nov. The agent suggested to cancel the current contract and apply for a new one, with no penalty. When the new contract started in Dec 17th, i had to pay $76 penalty fee for cancellation. Since I just want to upgrade, this is really disappointing.

4 years ago

Reply from American Home Shield

Hi R Schaefer,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Chounce E Russell Colorado Springs, CO

I have had two interactions related to appliance repair. The first was superb. The second was horrendous mostly related to how AHS would not reschedule a contractor.

4 years ago

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Verified Customer

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AJ Williams Tucumcari, NM

They are quick to respond when I am in need of service. They also are fast to replace appliances when need,

4 years ago

Reply from American Home Shield

Hi AJ, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Denise Ballard Mosinee, WI

Prompt response when issues arise. Our furnace was out and help arrived within hours to get it fixed.

4 years ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Grace Zhang Issaquah, WA

Trick customers with word games, says in the contract and what they actually do are different, says that only mold are not covered, but actually they refused to repair my appliances just because they found mold, how about the other broken parts? Voided because there is mold, and it's totally not what the contract is saying.

4 years ago

Reply from American Home Shield

hi Grace,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Rebecca Folger Augusta, GA

Saved me from costly repairs many times. Oven, HVAC unit, hot water heater, garbage disposal. Very satisfied.

4 years ago

Reply from American Home Shield

Hi Rebecca. Thank you so much for such positive feedback. We love to hear how efficiently your repair needs were taken care of. We can't wait to provide you with exceptional service again.

Mar. 9th, 2022

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Verified Customer

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Pamela Digardi Anderson, SC

Every time I've called about an appliance or to have service I've received prompt reply from vender.

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Nancy Sauer Berwyn, IL

Franklin was very friendly and did complete, thorough work. We are very pleased about our washing machine.

4 years ago

Reply from American Home Shield

Hi Nancy. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 9th, 2022

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Verified Customer

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Kathy Domagalski Cedarburg, WI

The vendor called me directly to schedule an appointment & squeezed me in before our Christmas visitors arrived

4 years ago

Reply from American Home Shield

Hi Kathy. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Garrett Timmerman Houston, TX

Things were handled well. As it was we did not need service on clothes washer as the cycle returned to normal.

4 years ago

Reply from American Home Shield

Hi Garrett, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Nataki Spruill Coalinga, CA

They always aided in successfully correcting and or replace covered item, as well as, keeping me in the loop.

4 years ago

Reply from American Home Shield

Hi Nataki. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 9th, 2022

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Verified Customer

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Marc Soskin Henderson, NV

I just had an issue with my toilet they came the next day to repair it and the person was very professional

4 years ago

Reply from American Home Shield

Hi Marc, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Steven Cary, NC

System works. Quick contact with local professionals to get work done for a competitive fixed price.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stevn,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Alex Mirzoev Columbia, SC

Nothing ever is properly fixed, just patched up temporarily. This is all across the board, whether it is plumbing, HVAC and electrical. We (as renters) and our owners have wasted a lot of money because of the low quality work and effort.

4 years ago

Reply from American Home Shield

Hi Alex,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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The Stuteville Family Arlington, TX

AHS replaced my GE double oven after repair was no longer possible. What a great relief! Highly recommended!

4 years ago

Reply from American Home Shield

Hi Stuteville Family. Thank you for taking time to write a review. It's really good to know your the issue with your oven was taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage.

Mar. 9th, 2022

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Verified Customer

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Taria Joy Santa Cruz, CA

I have had a washer that's needed to be repaired 4 months and the contractor go that they've chosen has not contacted me to come out after they put in a part and it still didn't work

4 years ago

Reply from American Home Shield

Hi Taria, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Dennis Clark Springfield, OH

Furnace has been out for two weeks, temperatures are freezing, ice storm, and have now spent hundreds on hotels, with 2 year old and wife, because hvac, company that they use cannot even give us a time table of when they can even get started, excuses are weak, because if it was they're family it would be taken care of already. SMH

4 years ago

Reply from American Home Shield

Hi Dennis. Thank you for taking time to bring your concerns to our attention. I am sorry to hear that your heating system has not been repaired. I would be happy to speak with you to assist with a resolution to this matter.

Mar. 14th, 2022

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Verified Customer

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JERRY AND CAROL L WINTER Visalia, CA

worse company to do business with, will not be renewing, hold times unacceptable, multiple calls needed on each and every claim, when I need to contact them, I need to at least reserve an hour of time and multiple calls necessary to resolve issues as a rule.

4 years ago

Reply from American Home Shield

Hello Jerry & Caroll. Thank you for your feedback. I do hate to hear that you have not been pleased with the service provided from AHS. I would be happy to follow up and speak with you regarding any unresolved issue.

Mar. 10th, 2022

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