American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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TIM STEWART Bogalusa, LA

AMERICA HOME SHIELD HAS BEEN PROFESSIONAL, BENT OVER BACKWARDS WORKING TO GET MY DISHWASHER FIXED. .

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 6th, 2022

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Verified Customer

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scott serig Greenville, NC

Polite, Quick, desired result. Courteous and professional over the phone and emails. Great service.

2 years ago

Reply from American Home Shield

Hi Scott, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Linda Handsel Burnet, TX

Got new hot water heater from mfg which took them 2 months and 2 plumbers to diagnose I had to do all phones calls with mfg to get them to pay for it and ahs wouldn't pay a dime on the labor to put it in I had to pay all labor cost!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Water Heater. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Erin Johnson Saint Joseph, IL

I've had 3 issues now with appliances and my dryer was fixed and my AC and Furnace had to both be replaced

2 years ago

Reply from American Home Shield

Hi Erin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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jeneen ramos Laurel, MD

It was easy to set up the appointment. However I wasn't informed that any service found to be needed would not be included

2 years ago

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Verified Customer

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Anthony & Lashone Anderson Newport News, VA

It was easy to put in a service request online. My contractor was assigned immediately and I was contacted the same day to schedule service.

2 years ago

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Verified Customer

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Yolanda Adams Chantilly, VA

Good first experience. The service provider was on time, did what I needed them to do despite me not being home. The turn around was quick.

2 years ago

Reply from American Home Shield

Hi Yolanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Rob Spaulding Pensacola, FL

I received an unsolicited email for an HVAC tune-up, gave it a try, and got great service with no landing fee...

2 years ago

Reply from American Home Shield

Hi Rob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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D Biondo Luebbering, MO

They offer an AC tune up, then when AC tech finds issue, you need to open a NEW service ticket with AHS and PAY ANOTHER service fee for them to come back out for the repair

2 years ago

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Verified Customer

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Helen Kitchell Vallejo, CA

I like their quick responses to clients' repair requests. And the vendors they hire seem to be quite competent.

2 years ago

Reply from American Home Shield

Hi Helen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Christine Sidney, MI

They make owning a home easy! Biggest stress is if you have appliance stop working! They have you up and running fast!

2 years ago

Reply from American Home Shield

Hi Christine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Michael Cilla North Las Vegas, NV

Ongoing issues with refrigerator, about 7 service appointments and with the money they have spent on service repairs I could have had a new refrigerator.

2 years ago

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Verified Customer

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Vanessa Hopkins Eloy, AZ

I have had very professional people tend to my needs and I don't have to wait long for someone to notify me.

2 years ago

Reply from American Home Shield

Hi Vanessa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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JCollins Katy, TX

First plumber came out twice. Never fixed the issue. Told warranty company it was fixed. I had to battle warranty company to send out a "second opinion" company.

2 years ago

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Verified Customer

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Cindy Bakersfield, CA

They were very professional and responded quickly to my request. Our oven was fixed within a week.

2 years ago

Reply from American Home Shield

Hi Cindy. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Apr. 28th, 2022

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Verified Customer

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Conway Andersen Fort Mill, SC

Easy to request service online. They take it from there providing me the name of contractor and contractor contacts me.

2 years ago

Reply from American Home Shield

Hi Conway, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Sharlene Husky New Ulm, TX

I always have a good experience. The company is very professional and extremely fair when assessing a repair.

2 years ago

Reply from American Home Shield

Hi Sharlene, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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Vada Orlando, FL

Fast service, they are professional. Plus I don't have to stress should something happen to my a/c or other appliances.

2 years ago

Reply from American Home Shield

Hi Vada, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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Charles S Bryla

Timely professional and using the website was easy to submit a claim for service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Ivan Escondido, CA

It's been easy to schedule online or over the phone. The repair companies have been quick to respond and fix the issue.

2 years ago

Reply from American Home Shield

Hi Ivan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Janet Lee Schlaf Spartanburg, SC

We have had to use them 3 times & each time they have communicated very well. They have a good system that works.

2 years ago

Reply from American Home Shield

Hi Janet, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Cheryl Blackwell Walkersville, MD

Peace of mind and cost savings. Just one call and someone is sent. Cost savings has been substantial over the years.

2 years ago

Reply from American Home Shield

Hi Cheryl, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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susan a. swierczynski Zephyrhills, FL

I explained to AMS rep. what the problem is, they sent a repair company, they repaired my appliance.

2 years ago

Reply from American Home Shield

Hi Susan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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Lori Nemmetz Neenah, WI

Very prompt and kind. Had dishwasher troubles, came out right away ordered parts and came back and fixed it

2 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Dinorah Goodyear, AZ

They strive to help with your repairs and if not they replace the item that is broke to ensure service is completed

2 years ago

Reply from American Home Shield

Hi Dinorah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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Wilson Dwayne Aubrey, TX

Took care of my washer with no fuss. It was 17 years old and they covered 75% of the cost of the new one i wanted.

2 years ago

Reply from American Home Shield

Hi Wilson, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2022

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Verified Customer

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Delores Jones Los Angeles, CA

When something breaks or doesn't work, American Home shield gets it fixed right away! I'm very happy about that!

2 years ago

Reply from American Home Shield

Hi Delores, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Carol H Maylene, AL

Always respond quickly. I had trouble with one of the service companies and they handled it professionally.

2 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Mosspp Rockford, IL

They are true to their promise. We've needed to use them three times and came through each time wonderfully.

2 years ago

Reply from American Home Shield

Hi Mosspp. Thank you for taking time to tell us about your service experience. It is so wonderful to know each time you requested service the problem was resolved to your satisfaction. We look forward to providing you with great service again in the future.

May. 2nd, 2022

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Verified Customer

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Charlotte Hodges Rock Hill, SC

Easy to place service request and very pleased with the technicians sent to repair or replace the item.

2 years ago

Reply from American Home Shield

Hi Charlotte, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Philip Elliott Columbia, MO

Just got my entire outdoor AC unit replaced under the Warrenty. Happened very fast and with no push back.

2 years ago

Reply from American Home Shield

Hi Philip, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Arman West Hills, CA

Initial calls are exported to overseas. Many with language barrier. Absolutely no followup. Often don't have competent vendors. Assigned vendors mostly have low ratings.

2 years ago

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Verified Customer

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Lakeisha Saint Louis, MO

They said if they can't fix it they will replace. Not true you will have to pay another fee for someone else to come out to see if they can fix the problem.

2 years ago

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Verified Customer

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Hannah Passey Spring Lake, NC

I rate them low because I paid for a service and they did not fix the problem. I called multiple times and struggled to get my issue fixed. When I talked to a customer service representative she could not answer my questions. Asked to talk to her manager and she told me mangers don't take calls.

2 years ago

Reply from American Home Shield

Hi Hannah. Thank you for your feedback regarding your service experience. I hate to hear that the problem was not fixed. I would be happy to contact you to address this issue further.

May. 3rd, 2022

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Verified Customer

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Joan Naron Austin, TX

I'm still upset that I had to pay the $75.00 fee and the repair people never came to my home. I was advised to call the Manufacturer and they called that a diagnosis. I have complained but had no reply. facturer e

2 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Andrew Moore Sammamish, WA

Multiple claims where the service provider did not show up, then after weeks a different vendor was chosen. Almost like the cheapest option is always tried first, terrible cadence

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please provide the details of what assistance is needed and I will follow up with you from there.

May. 5th, 2022

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Verified Customer

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Omar Ashraf Hasan Georgetown, TX

the companies sent out are awful. I tried to get a refund from a previous service where a plumber came out for a leak then stated he couldn't put hands on anything and then left. I was on hold with customer service forever and couldn't wait that long. RIDICULOUS!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Plumbing request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond and confirm your contract number or complete property address and your email address. Also provide the details of what assistance is needed.

May. 5th, 2022

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Verified Customer

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Anthony San Felice Phoenix, AZ

I'm still waiting, for several weeks, on the result of my claim for a refrigerator. I've heard nothing, except being dragged along. My policy is very explicit and clear, it should be covered. Seems they want to prolong it until I forget about it

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your taking time to write a review. I am sorry to hear that the issue with your refrigerator has not been resolved. I would be happy to look into this issue and follow up with you.

May. 3rd, 2022

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Verified Customer

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Geraldina Douglas Orange, CA

Recent experience with our refrigerator - been waiting 1 month and still no response from assigned company left them a message and no answer.customer service at AHS not very helpful either and advide to just wait with current vendor. The long hold time with AHS is a big deterrent to keep calling them to launch complaints

2 years ago

Reply from American Home Shield

Hi Geraldina. Thank you for bringing this matter to our attention. I am very sorry to hear that you are still without your refrigerator after a month. I would be happy to speak with you to assist with this issue.

May. 3rd, 2022

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Verified Customer

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Todd Rogersville, TN

The lady on the phone told me how much it would cost before I even gave her all of the details. Then she wanted $30.00 to "hold my reservation ". When I told her I wasn't going to pay until someone came to my house, she hung up on me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your experience. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 5th, 2022

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Verified Customer

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Melody Guy Spring Hill, TN

Mostly it's an extremely frustrating process, it took a month to get replacements the language barrier , lack of clear communication, with the exception of a few experienced agents. I have had time wasting vendors come do subpar jobs.

2 years ago

Reply from American Home Shield

Hello Melody. Thank you for letting us know about your concerns regarding your replacements. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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Barbara Casares Artesia, NM

Customer service is definitely an A+. My claim was resolved in absolutely no time flat, with no snags along the way!

2 years ago

Reply from American Home Shield

Hi Barbara. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 22nd, 2022

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Verified Customer

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James Manzano Palmetto, FL

Quick to respond. quick to handle the problemed situation, thorough and professional in there handling.

2 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Cindy Churchfield Novato, CA

I've been a customer for 18 years. In the handful of times I've had to make a claim it's been well worth the price!

2 years ago

Reply from American Home Shield

Hi Cindy. Thank you for your positive feedback. We value and welcome your opinion. Please continue to let us know how we are doing. We look forward to providing you with your next great repair experience.

Apr. 22nd, 2022

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Verified Customer

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Nelson Reed Sr Denver, CO

The service was very good. The representative on the telephone was very patients and understanding.

2 years ago

Reply from American Home Shield

Hi Nelson, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Anna Delgado Wakulla Springs, FL

The company is very quick to get me scheduled and have my issue corrected. The tech is always so helpful and very nice

2 years ago

Reply from American Home Shield

Anna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Dennis Lamartine

As soon as I enter a request it is taken care of immediately

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Melanie Gilbert Jacksonville, FL

Walked me through the process clearly and answered all my questions. Was very quick to respond to my requests.

2 years ago

Reply from American Home Shield

Hi Melanie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Charles C Coolidge Loves Park, IL

They are very responsive and very professional. They choose very efficient and professional contractors

2 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Hortencia Delgadillo Tucson, AZ

AHS has consistently responded quickly to my requests for help by sending out quality service providers.

2 years ago

Reply from American Home Shield

Hi Hortencia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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