American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Pam Darity Fletcher, NC

It's easy to make a service request via online.The service appointment is within reasonable timeframe.

4 years ago

Reply from American Home Shield

Hi Pam. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Susan Fort Mill, SC

I had 3 appliances serviced for one service charge. I saved a lot of money using American Home Shield.

4 years ago

Reply from American Home Shield

Hi Susan, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Marliss Laughridge

They came the same day I called and they were able to jump start my compressor and my air conditioner was working.

4 years ago

Reply from American Home Shield

Hi Marliss, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Stacy Amendola Leander, TX

When I needed help sooner they got me what I needed and saved me from being without my A/C in 100+ degrees

4 years ago

Reply from American Home Shield

Hi Stacy, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Rose Williams Reynoldsburg, OH

Quick response time. Every technician highly knowledgeable. Highly recommend to friends and neighbors

4 years ago

Reply from American Home Shield

Hi Rose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Tilaya Green Upper Marlboro, MD

Because the two companies they sent to my house did an excellent job replacing my water heater and air conditioning.

4 years ago

Reply from American Home Shield

Hi Tilaya, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Marian Peters Houston, TX

Jose was very knowledgeable and he replaced and installed 3015 MTD DVAL RUN CAPACITOR on Thursday, June 9, 2022

4 years ago

Reply from American Home Shield

Hi Marian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Summer straus Las Vegas, NV

I like being able to do everything on the website and pay in advance. It's easy, fast, and convenient.

4 years ago

Reply from American Home Shield

Hi Summer, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Fernando Lopez Las Cruces, NM

My request for service was acted quickly and a technician was assigned the same day and my repairs were taken care of.

4 years ago

Reply from American Home Shield

Hi Fernando,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Kathleen Ferrer Bakersfield, CA

The service providers have gotten much better. Also, I like entering my request through the computer.

4 years ago

Reply from American Home Shield

Hi Kathleen, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Douglas M Woodward Shellsburg, IA

Very easy to get things done!! Give them a call and they get a person on your task as soon as the next day or earlier.

4 years ago

Reply from American Home Shield

Hi Douglas, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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LaSydia Patterson Marietta, GA

I had 2 open orders at 2 different properties. I don't know which one is being asked for. If you can identify which property, I can more intelligently answer your survey.

4 years ago

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Verified Customer

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Nancy Adkins Hull, GA

After 3 years of just "fixing" the AC unit with no increase is cooling, it was determined that we needed an whole new unit. At this time, all of a sudden it was "determined that lighting had hit it" and is was not under warranty. The service was ok for small appliances but failed me when it came to the big stuff.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 17th, 2022

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Verified Customer

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STEVEN P. SMITH Camano Island, WA

I had to call 8 times to try to schedule a service appt for my fridge and 7 different associates were unable to help me with the simple request. One even going so far as telling me that their guidelines would not allow the appt. to be made. The last person I spoke with was finally able to assist. Felt like I was doing their job for them.

4 years ago

Reply from American Home Shield

H Steven, I hate to hear about your American Home Shield service experience and the issues that have occurred.

Jun. 17th, 2022

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Verified Customer

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Jamey Donohue Westerville, OH

I feel lied to, first person came to my house said there was an issue with my a/c, follow up came to fix it said nothing was wrong it's my insulation and he doesn't need to look at the first person reports. That he was there to make problems disappear

4 years ago

Reply from American Home Shield

Hi Jamey, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Aaron Las Vegas, NV

They tried thier best to deny a claim. I made multiple calls and asked for a supervisor multiple times and was never transferred or able to speak to a supervisor. My air conditioner was out for over 3 weeks and I had to fight to get it repaired.

4 years ago

Reply from American Home Shield

Hi Aaron, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 16th, 2022

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Verified Customer

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Jim Gallagher

38 days without AC and temperatures in the 90's. My assigned contractor walked away from the repair and told me to find someone else. Called another company and waiting for a part to arrive turning this mater over to my attorney to pursue legal remedy.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Verified Customer

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Jerry Jones Bude, MS

It took 4 weeks to get a technician to come look at my stove. On May 17th AHS sent me an email to inform me they were sending a check for $617. The check has not arrived. The check is a week late getting to me as of yet. When will the check get here?

4 years ago

Reply from American Home Shield

Hi Jerry, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Aver Gross Spotsylvania, VA

When my appliances were beyond repair, American Homeshield replaced them, and the customer service is excellent.

4 years ago

Reply from American Home Shield

Hi Aver, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Verified Customer

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Mary Oxnard, CA

They gave me the name of a Company to come out to check out our dishwasher. It was fixed with in a week.

4 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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Sandy and Mike Cannon Shawnee Mission, KS

they are handling all claims quickly, had 3 small , garbage disposal, faucet and dishwasher... handled quickly

4 years ago

Reply from American Home Shield

Hi Sandy & Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Rhonda Radford Newark, OH

They are professional and affordable. When I place a request it is always completed in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Rhonda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Pedro Morey Waxhaw, NC

Great timely address of my issue. They found a contrator and the repairman was out the next day. Flawless work.

4 years ago

Reply from American Home Shield

Hi Pedro, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Gary Bivins, TX

They used a local company that I am familiar with and they were able to repair my units quickly and efficiently.

4 years ago

Reply from American Home Shield

HI Gary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Liliane Desjardins Austin, TX

Because American Home shield provides me excellent service, quick, and always refer great experts when needed

4 years ago

Reply from American Home Shield

Hi Lillian, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Kate Linton Leander, TX

It was a brief experience. They were able to talk to the contractor to get a morning appointment for me.

4 years ago

Reply from American Home Shield

Hi Kate, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Karl Davis Ormond Beach, FL

They took care of everything in a somewhat timely manner it's tough being without a refrigerator for four days

4 years ago

Reply from American Home Shield

Hi Karl, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Marita C Cooper Davenport, FL

AtoZ was assigned to service my hot water heater. I was very pleased with the choice that AHS made. Thank you.

4 years ago

Reply from American Home Shield

Hi Marita, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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Balu Denton, TX

They have been prompt in assigning the technicians whoset up the appointment promptly and take care of the problem.

4 years ago

Reply from American Home Shield

Hi Balu, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

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Verified Customer

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Bill Venice, FL

An A/C repair man was at my house within 2 hours of my call to AHS, and had the house cooled down in under 30 minutes.

4 years ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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Morris Arnold, MO

I was able to submit a job request online. When I spoke to a representative they were helpful and responsive

4 years ago

Reply from American Home Shield

Hi Morris, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Dorothy Gibbons Philadelphia, PA

They were on time and very Knowledgeable on what was wrong. Even came right back when requested to recheck

4 years ago

Reply from American Home Shield

Hi Dorothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Gwen Brown Montrose Heights, VA

I'm not always happy with the contractors who come to my home some times they claim they fixed the problem but then they have to come out again.

4 years ago

Reply from American Home Shield

Dear Gwen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

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George Schwab Stillwater, OK

Overall it was good, but I was responding to a letter that spoke of discounted rate, but was quoted the same rate I had been several months ago.

4 years ago

Reply from American Home Shield

Hi George, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Stacey Whitehead Inglewood, CA

Easy to schedule an appointment, I inquired about what is included in my $125 payment, and I didn't receive a clear answer

4 years ago

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Verified Customer

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Stephen Cothran Dallas, TX

It's a little upsetting that I pay for warranty and it seems that nothing was covered by warranty to replace my water heater. I also had to follow up multiple times and struggled to get any kind of answer on when the water heater would be installed. It makes me wonder why I pay for warranty if it covers nothing.

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Verified Customer

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Timothy L Fryman Marengo, OH

Had a visit with the technician over a week ago, and have not heard back from American Home shield. In my experience with a/c and furnace repair, it doesn't have to take this long to resolve or repair the unit. Not really happy with the situation.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Verified Customer

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Marilyn Stude Larned, KS

The repair to fix our repairman was prompt in contacting me & in coming to fix the problem. Unfortunately, he didn't fix the problem. Same problem as last fall when he replaced the coil with minor improvement.

4 years ago

Reply from American Home Shield

Hi Marilyn, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Julie Lockport, IL

I have had this service for years and this last time I had the hardest time getting answer where I had to call over 2 times it was very frustrating and took so much time frommmy work and family

4 years ago

Reply from American Home Shield

Hi Julie, Hi Julie, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Verified Customer

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Dale Harris Columbia, MO

I found out the hard way that you guys do not cover emergency calls on holiday weekends and expect folks to wait until the following week to get service.

4 years ago

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Verified Customer

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Amirah Saldivar Smith Harker Heights, TX

My refrigerator is working however the ice machine is still not working. The repair took over a week and all of my medication and food had to be thrown out.

4 years ago

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Verified Customer

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Cindi Taylor Bauxite, AR

They only use individual people who work for them selves. The heating guy was very rude and half did his job. Bragged he was the boss and he did what he wanted.

4 years ago

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Verified Customer

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Robert Davis West Plains, MO

Does not have contractors in all areas for repairs. Failed to inform me of finding my own contractor and getting prior approval. Failed to allow me to speak with a supervisor after dispute of covered repair. Charged my credit card and NOT processing my claim.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Verified Customer

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S Haigler Oviedo, FL

It's impossible to get help! The reps are hard to understand and don't know what they are talking about. You ask for a Supervisor, there's none available. They tell you someone will call you back and they never do. You sit on hold for hours to get bad customer service and your issues unresolved.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 13th, 2022

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Verified Customer

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Caitlyn Mitchner Orange, TX

Because they don't actual repair or replace anything. They come out and inspect the problem, and then ask for thousand of dollars in parts that "aren't covered" before they will fix the problem. That's not how a warranty works.

4 years ago

Reply from American Home Shield

Hi Caitlyn, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Verified Customer

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Todd Rodee Milwaukee, WI

They have always been a pain to deal with. Most representatives are uncaring and lack empathy. Only 1-2 reps I dealt with actually seemed to care. Nearly all of my claims have been denied. Not sure why I continue to give this company $750+ per year.

4 years ago

Reply from American Home Shield

Hi Todd,
Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution.

Jun. 14th, 2022

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Verified Customer

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Tim luce Prescott, AZ

Her English very hard to understand. I told her to cancel the Phoenix plumber, she did not. I wanted Diamond Rooter Service in Chino. She said they aren't listed! We had previously used them. Ben W with Diamondback came out the next day.

4 years ago

Reply from American Home Shield

Hi Tim, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Verified Customer

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Kamberia Rector Oklahoma City, OK

They do everything they can not to fix the issue. Even when the contractor admits it needs to be fixed the company dr uses it. I've waited almost 2 months for a microwave repair and the microwave is now causing a fire hazard.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Verified Customer

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Jaquel Sherrod Crete, IL

We have never had an issue with AHS in the past. However this time we keep getting assigned a contractor for our water heater and keep calling the company and don't get a response. We haven't had hot water in close to a month

4 years ago

Reply from American Home Shield

Hi Jaquel, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Verified Customer

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Michelle M LaGuardia Akron, OH

My problems are resolved quickly and easily. They are very responsive and cover a lot of my costs.

4 years ago

Reply from American Home Shield

Hi Michelle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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