American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Connie Comstock Wichita, KS

I've now been waiting a call back (for the 3rd time). They were to review the recorded phone call to verify that I was offered a rate different from what I was charged. It's been another week when promised 24 hours from the escalation department. I will be filing a complaint with the Better Business Bureau and possibly canceling my service.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 12th, 2022

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Verified Customer

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Kyle Smith Tehachapi, CA

Two AHS contracted plumders indicated my Hot water heater is not work properly and the hot water heater is so old they can not get parts for it to fix it. AHS has denied replacement request from both plumbers and have done nothing to fix my hot water heater. What a great service.

3 years ago

Reply from American Home Shield

Hi Kyle, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Joe Crumb Country Club Hills, IL

Cause they work with you when I had a emergency they was right on the service people call me ten minutes later

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Sheila Holland Tuscaloosa, AL

AHS was prompt scheduling the repairs requested and assisting me in securing the replacement or replacement parts.

3 years ago

Reply from American Home Shield

Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Daniel Ritenour Huachuca City, AZ

They don't fight the repairs that are needed . They have always repaired and fix or replace the problem.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Roel Perez Austin, TX

Fast knowledgeable repair service. HS has great Customer service after the repair with a follow up call.

3 years ago

Reply from American Home Shield

Hi Roel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Kim Scroggin New Braunfels, TX

Excellent service - so quick and easy! American Home Shield took care of everything! I was very impressed!

3 years ago

Reply from American Home Shield

Hi Kim, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Mary Price Sebring, FL

The repairman was calling me within 15 minutes of my initial service request and AHS got to work after that.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Tenika Rawlins Louisville, KY

Our a/c unit was blowing hot air and we called on Thursday someone was here on Tuesday and everything was fixed

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Lori A Hogarth Petersburg, VA

I have had a great experience each time I have had to call them for a service. Highly recommend them

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Mr. Pierce Fort Washington, MD

Reliable tech service and they listen to customers questions and need for services. responses an serthey listen vices

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Sheila Britton Havre De Grace, MD

I would recommend AHS to everyone. Only pay a small fee. AHS pays for the parts needed to fix our appliances.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Joseph Miller Daphne, AL

Sent the problem notification in, paid my fee and a serviceman was assigned. He came out and fixed it.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Hearthy Tyler, TX

The company that AHS was highly skilled and professional. The customer service and email communicatjin was the best.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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W Lewis Chatham Tucson, AZ

Response to issues has been prompt. Technicians from companies assigned have been very professional.

3 years ago

Reply from American Home Shield

Hi W Lewis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Frank Mobile, AL

Quick and efficient. The company sent to repair my a/c were very professional and on time. Very satisfying experience.

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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David Wolderzak Round Rock, TX

They get the job done. Quick and easy. Never an issue. Good price and send people who know how to fix the problem

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Sonia Fabbri Chesterton, IN

Quick response, great service contractor assigned, didn't look for loopholes to keep from paying claim in full.

3 years ago

Reply from American Home Shield

Hi Sonia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Michael Mayo Denton, TX

The people on the phone were very helpful with my problem. It seems sometimes the company waste money continually only doing repairs.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Eugene Earl Sr Mount Pleasant, TX

Responsive. Timely. Vendor was prompt and knowledgeable in both identifying and resolving the. Issue with my a/c system.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Ramesh Kuppusamy Tracy, CA

Service request availability online and phone. Prompt response by ema confirmation upon assignment to service provider

3 years ago

Reply from American Home Shield

Hi Ramesh, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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aliciamozee@yahoo.com Saint Joseph, MO

After calling, I had a bad experience, but they explained everything and sent a second person out and he was the best. I totally recommend AHS

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Jonathan Brannan Ocean Springs, MS

The convenience of AHS has been great, but sometimes the repair is not fully covered and I end up paying more out of pocket than expected

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Kendal Johnston Abilene, TX

Want cover all my major maintenance needs despite high cost of product per year as promised on plan and get run around and conflicting information with customer service!

3 years ago

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Verified Customer

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Tyrome Vereen Lawrenceville, GA

I didn't expect to pay the amount I did having the insurance. The technicians were courteous, professional, prompt and great service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Tracy Jantzi Baton Rouge, LA

Way too long to type. Would be Interested in escalating the issue and talking to someone who can answer questions snd not just read from a script. I am very disappointed in this warranty

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Loretta Adams Pensacola, FL

Rates verses services .. this year alone I've had AHS services and I've haven't been able to keep my Ac unit running.. not to mention the renewal fee change I feel like I can find a cheaper service

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 1st, 2022

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Verified Customer

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Stella Plunkett Santa Clarita, CA

The phone directory when I first call can never find "my" right contract because I own 2 homes. It down not give me an option to input or request a different contract number other than to hold for many many minutes.

3 years ago

Reply from American Home Shield

HI Stella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Marlon Anicete Rineyville, KY

Bad customer service. I issue with a representative. She didn't want to give me her representative number and she also said they don't have one. She called me a liar. Was not helpful with my concerns.

3 years ago

Reply from American Home Shield

Hi Marlon, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Thomas Speese Cincinnati, OH

Because the contractors they have beat around the bush and won't replace what I need replaced after the third go around in 2 years. Like why even have the insurance if they're not going to stand behind it.

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Gina McDonald Defiance, MO

Things are said to be covered - then I am told it isn't. Can't understand the representatives. They are in the Philippines and dogs are barking in background. Takes way to long to get service when putting in a claim.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Verified Customer

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Waste your time & $ @ AHS McKinleyville, CA

I had a slow leak in my toilet. Their plumber came out and replaced a part, using a generic part, not one specific for this unusual toilet that flushes on top of tank. Then toilet started leaking onto floor. Took 3 more avisits and 3 weeks to get it fixed right. The moisture from the leak caused my flooring around toilet to bubble slightly

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Verified Customer

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Tyra Conaway Desoto, TX

Rapid Response A/C was sent to my residence they did a horrible job. They didn't properly diagnose my a/c they were so quick to say it's the Freon. I had another company come in March & tech said I was good with Freon. Rapid response hung up the phone on me & they failed to answer calls.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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Jaclyn Franks New Caney, TX

They do everything they can to get out of providing coverage. We have to spend hours arguing with them each time we have called. They have initially agreed to pay their contractors and then sent us letters later that say they changed their minds and we have to pay the contractor. Their contractors charge more than non-AHS contractors.

3 years ago

Reply from American Home Shield

Hi Jaclyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Dina Benavente Arlington, TX

I still have a broken appliance, they wanted to charge me another fee and the original problem has never and is STILL not fixed. They never call back when they say. I'm still waiting on a call back since Sunday. Today is Thursday.

3 years ago

Reply from American Home Shield

Hi Dina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Lesley Ervan Lancaster, CA

Poor customer service on my situation. Have been waiting 20 days for the assigned contractor to come do work. When I reached out 3x for assistance all I get is the run around that they will try reaching out to contractors. They get the same result of no response, but won't bother to cancel and reassign ticket.

3 years ago

Reply from American Home Shield

Hi Lesley, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Elizabeth Kirby Mesquite, NV

They did not help. Sent a company ti fix my AC with a very low rating and AC is still broken. because my senior husband is health impaired the urgency of finding someone who would replace our AC was urgent. Now they will not work with us with the cost of a new AC

3 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Godfrey Mukasa Houston, TX

Very disappointed the way you handle general problems. My kitchen sink fell in and caused leakage in my house and American home shield was not able to assist with no good explanation as to why they could not assist me. Very disappointing!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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Brian Cook Euclid, OH

I paid my bill your company is saying didn't, but my bank statement and the bank it self said it was paid. I look on your website and it states it's paid. Then I get a phone call from your company that July is paid but June is not. THAT DOES NOT MAKE ANY!!! SENSES AT ALLLLLLL!!!!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Sandra Grier Lancaster, TX

You pay a premium every month however when it's time for American Home Shield to pay for something that is broke they don't pay hardly anything therefore the consumer ends up paying even more out of their pocket so, what is the purpose of paying a monthly fee..

3 years ago

Reply from American Home Shield

Hi Sandra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Russell Marquiss Peyton, CO

At this time, it's been 9 days without resolution. I even contacted a contractor with previous work order experience with AHS but neither the customer service operators or the "supervisor" helped or offered to contact the contractor.

3 years ago

Reply from American Home Shield

Hi Russell, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Marcine A Robinson Memphis, TN

Very Poor service from all the contractors I have been assigned whenever I need repairs done. Memphis has been experiencing 3 digits weather and never got a contractor to fix my A?C Had to use another Company so the occupants of this property die of a heat stroke!!!!!!

3 years ago

Reply from American Home Shield

Hi Marcine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 6th, 2022

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Verified Customer

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Suzanne reilly Folsom, CA

Not thrilled with timeliness of a plumbing repair. You charge me up front the deductible then your vendors come without the appropriate piece required to repair and I'm told to wait ? We will call AHS for approval of a new unit. I spent darn near the replace my price in a deductible - and still don't have a kitchen sink repaired.

3 years ago

Reply from American Home Shield

Hi Suzanne, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Anna Redlands, CA

It was very easy to book online service. Their team are professionals and very knowledgeable in their own field.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Katie Prairieville, LA

They had someone out to fix my sink within 3 days of putting in a ticket. The company was fast and professional!

3 years ago

Reply from American Home Shield

Hi Katie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Chris Welch Virginia Beach, VA

My refrigerator became unfixable and AHS replaced it with a new one. No questions asked. Very quick too.

3 years ago

Reply from American Home Shield

Hi Chris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Becki Dean Park Hills, MO

They are very quick to get a repair person out to you, as well as they quickly get repairs completed

3 years ago

Reply from American Home Shield

Hi Becki, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Albert Chioye Tucson, AZ

Fast answer. Professional and efficient service solutions always provide wonderful customer service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Albert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Theresa M Anderson Youngstown, OH

Because I put in a online request, they confirm and get working on finding a pro to come out and resolve the problem.

3 years ago

Reply from American Home Shield

Hi Theresa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Patrick Waibel Fort Myers, FL

On time, very professional, and very polite and know what he was doing and clean up everything before leaving

3 years ago

Reply from American Home Shield

Hi Patrick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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