American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Bartley Casey Boca Raton, FL

I've had some good experiences, some that were not so good, and one that was horrible. I still think about leaving them for a competitor due that unresolved claim.

4 years ago

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Verified Customer

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John Maggio Leesburg, FL

While the most recent service tech was professional the issue should be been resolved in the past and has still not been addressed as the tech recommended.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Shirley Donaldson Blue Island, IL

I felt air condition guy was very good or doing his job but I found out not true my air conditioning is not cooling the home like I said I don't know now

4 years ago

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Judith Marie Thomas Argyle, TX

After sending an incompetent tech, my septic tank is overflowed, burning out the septic motor and my complete electric panel for the system.This is negligence. Now I have hired a separate company for for the electric box at half the cost of your authorized servicer. Price gouging a senior woman.

4 years ago

Reply from American Home Shield

Hi Judith, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number.

May. 31st, 2022

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Denise salley Columbus, OH

I was lied to repeatedly . Did not follow through on what they said they would. Did not get an explanation of the different plans that was available just thought it was one particular plan because that's all that was discussed

4 years ago

Reply from American Home Shield

Hi Denise, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 27th, 2022

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B Belton, TX

Simple inexpensive things that aren't time sensitive usually work out but if it's time sensitive or expensive or something needs replacing then just buy it yourself, the we fix it or replace thing is just something they say, if they replace it and I mean if, you will get Pennies on the dollar for what a new item costs

4 years ago

Reply from American Home Shield

Hi B, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Elizabeth DeGrandis Nashville, TN

The actual coverage is subpar and covers the bare minimum. After 4 years of pumping Freon into a AC unit on its last leg and that being our only option again this year, we decided to save our $700 a year on the warranty and replace it out of pocket and cancel our warranty. If it doesn't cover the big items, we don't need it for the little ones.

4 years ago

Reply from American Home Shield

Hi Elizabeth, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

May. 30th, 2022

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tonya horn

Service request payment of $100 and regardless if the claim denied. $100 Payment lost

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 31st, 2022

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DIANE ROTH LIPSON Oak Park, CA

TERRIBLE! The plumber couldn't be reached after he gave me an estimate. And he told me it could take up to two weeks to replace my water heater! I had to hire my own plumber to do the job. I still haven't heard a word about when I will get my reimbursement

4 years ago

Reply from American Home Shield

Hi Diane, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Richard Troyanek Birmingham, AL

We got a very prompt response to our problem and the issue was handled immediately to our complete satisfaction.

4 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Matthew Beland Madison, NJ

The service is very good and it is a relief to not have large bills when appliances fail, which they do.

4 years ago

Reply from American Home Shield

Hi Matthew, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2022

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Verified Customer

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Chase Hearne Spring, TX

Timely service, and this time my replacement was free but you owe me this one for last time!!!! Don't get happy!

4 years ago

Reply from American Home Shield

Hi Chase, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Susan Hunt Anaheim, CA

The companies that have come out to do work have been great. The people at American Home Shield are very helpful.

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

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Verified Customer

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Susan Coombs Coffeyville, KS

Sent someone rapidly and had taken care of the problem s fast as possible based on technicians recommendations.

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Theresa Oklahoma City, OK

Rapid response, technician got out quickly and addressed the issue, and came back when the fix didn't quite take.

4 years ago

Reply from American Home Shield

Hi Theresa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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john kilgoar New River, AZ

I rated them a 5 . They always did what they said they would do.Been with them for years. A great company

4 years ago

Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

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Verified Customer

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Corllieus colter Forest Park, GA

Handle my claim fast and accurate.was professional with helping me with my issue.customer service was professional

4 years ago

Reply from American Home Shield

Hi Corllieus, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Darlene Gervase North Fort Myers, FL

Made an appointment; plumber was running g late and called to tell me he would be at my home within an hour.

4 years ago

Reply from American Home Shield

Hi Darlene, Thank you for your feedback!

May. 26th, 2022

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Verified Customer

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Jennifer Spokane, WA

We have always heard back right away. It's been easy to set up service and those providers have been excellent.

4 years ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

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Verified Customer

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Arthur Yavelberg Tucson, AZ

The repairman was very professional and patient, especially considering the work included the replacement of the motor.

4 years ago

Reply from American Home Shield

Hi Arthur, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Deidre Marie Abbitt Pataskala, OH

One contractor disconne teether arc wire to my A/C when working on my furnace. I.was charged another service fee to have it reconnected

4 years ago

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Stephen Rooke Plano, TX

From time to time repairmen are unable to diagnose the problem properly and have to be dispatched multiple times. Otherwise excellent.

4 years ago

Reply from American Home Shield

Hi Stephen, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Florence st john Maricopa, AZ

First they were on time!! Since we are located in maricopa it's like we are a new business in outter egypt it's as if we don't exist on survey pages

4 years ago

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Verified Customer

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Annette Fells Natchez, MS

They was very helpful for the exception of me having to call twice because of a foreign guy that didn't have a clue of what I was talking about.

4 years ago

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Verified Customer

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Marianne Shepherd Denver, CO

Because it took awhile to switch the repair service company for the microwave. The first one didn't seem that to have educated technician

4 years ago

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Verified Customer

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Aspet Chater Montrose, CA

Service is excellent but plan prices are much higher than the competiters. This will force me reconsider not to renew plans with AHS for all my six properties.roperties.

4 years ago

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Verified Customer

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Dianna Myers Fresno, CA

My washing machine repair took 2 months to complete. I was definitely on the bottom of the list of importance to the appliance company AHS referred me to.

4 years ago

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Verified Customer

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Jo Ann Boutwell Birmingham, AL

My garbage disposal still isn't working. For my HVAC, I paid $75 for service check up. When issues were found during that check up, I had to pay ANOTHER fee--$100--to get the repairs done. What a rip off.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Dennis E Cleveland Brownwood, TX

Our Air conditioner went out and you sent a replacement. The co who put it in did a losey jog and messed up the Freon Line. We hired another co to fix it . He is having problems fixing it. The co that fixed it does not wanting anything to help fix it.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Verified Customer

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Debbie Callas Fort Worth, TX

I have tried on numerous occasions to explain my situation including another bad review, multiple phone calls to you asking for a supervisor, a email explaining my situation and calls to the vendors to get some help all with no response from you at all.!

4 years ago

Reply from American Home Shield

Hi Debbie, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Barbara Evans Fairfield, AL

It took over 20 days since I called. No one reached out to me to resolve the problem. I had to get someone else to fix the leak in the roof because it was raining in my house. AHS would not reimburse me. They did not honor their contract.

4 years ago

Reply from American Home Shield

I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Judith Binkley Lebanon, PA

After repeated no calls or shows from any company assigned to fix the leak in my wall hung gas furnace I am angry, frustrated and extremely disappointed in your company. The only good thing is the lady from the survey response team who has been trying to help me.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Marisel Espina Alpharetta, GA

Because I can't do a -10. After 9 years of paying monthly, I was not given a new unit. 3 times someone came to deal with a 25 years old unit. I was "offered" $800.00" to put freon. A very high estimate by the company sent. Not worth paying monthly. They also make it very difficult for their contractors to do the correct job.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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David Singh Clyde, TX

Has been a big help as a first time homeowner, and also gives us a sense of security if anything were to ever happen.

4 years ago

Reply from American Home Shield

Hi David, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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ALEX ERDMANN Orlando, FL

worked with me to find a solution, responds quickly, provide preventative maintenance options, offer discounts

4 years ago

Reply from American Home Shield

Hi Alex, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Mike Tarnoff

Responded quickly to my claim without any hassels

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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travis b Lake Junaluska, NC

super nice, on time, and helpful. service tech explained the issue and why the part needed to be replaced.

4 years ago

Reply from American Home Shield

Hi Travis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Lloyd Bell Humble, TX

AHS has always been dependable and FAST in repairs on my home. One repair on my home paid for 3 years worth premiums.

4 years ago

Reply from American Home Shield

Hi Lloyd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Barbara Fagnano Irvine, CA

Unfortunately, I had some plumbing problems. I found working with your company to be very easy and efficient.

4 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Ryan Spahn Holland, OH

Any issue has been resolved quickly and techs competent and friendly. Smooth process and good communication

4 years ago

Reply from American Home Shield

Hi Ryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Laura Ambler Longmont, CO

Fast turnaround thanks me and if a problem isn't fixed they get someone out again at no charge to get it right.

4 years ago

Reply from American Home Shield

Hi Laura, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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William Clement Middleburg, FL

Very Responsive. I am satisfied with the service. The maintenance Technicians are courteous and professional.

4 years ago

Reply from American Home Shield

Hi William, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Dianne Montgomery Alabaster, AL

Very responsive to our contact. Sent a professional, experienced team that completely resolved our issues.

4 years ago

Reply from American Home Shield

Hi Dianne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Jim Barrington, IL

Responsive. Easy to get a service call. The repairman came the next day and finished the repairs the day after.

4 years ago

Reply from American Home Shield

Hi Jim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Lisa Lavergne Kalispell, MT

None of the replacement appliances are available. All customer service agents have been great though. They are trying to help.

4 years ago

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Verified Customer

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Susan Sharpsburg, GA

They are responsive. However, I have found that some of the contractors they work with are not the best in their field.

4 years ago

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Verified Customer

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EDWIN JONES Morrow, GA

Professional and Timely because at the time of calling we were in dire straits for the repairs on our water heater!!!!

4 years ago

Reply from American Home Shield

Hi Edwin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Leonard Vogel Cape Coral, FL

Payment made same day on default card with AHS and next day received failure to pay and till I complained daily past due emails.

4 years ago

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Verified Customer

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Robert Garrott La Quinta, CA

This was my first time having an appliance replaced. The process was very easy and the check arrived in a timely manner.

4 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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carla smith Kansas City, MO

I had three contractors come out to service my AC , priced gouged, lied to , and now I have to pay out of my pocket to have a cover item replaced because of the back forth of the companies you all work with!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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