American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jennifer Spokane, WA

We have always heard back right away. It's been easy to set up service and those providers have been excellent.

2 years ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

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Verified Customer

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Darlene Gervase North Fort Myers, FL

Made an appointment; plumber was running g late and called to tell me he would be at my home within an hour.

2 years ago

Reply from American Home Shield

Hi Darlene, Thank you for your feedback!

May. 26th, 2022

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Verified Customer

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Florence st john Maricopa, AZ

First they were on time!! Since we are located in maricopa it's like we are a new business in outter egypt it's as if we don't exist on survey pages

2 years ago

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Verified Customer

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Deidre Marie Abbitt Pataskala, OH

One contractor disconne teether arc wire to my A/C when working on my furnace. I.was charged another service fee to have it reconnected

2 years ago

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Verified Customer

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Stephen Rooke Plano, TX

From time to time repairmen are unable to diagnose the problem properly and have to be dispatched multiple times. Otherwise excellent.

2 years ago

Reply from American Home Shield

Hi Stephen, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Annette Fells Natchez, MS

They was very helpful for the exception of me having to call twice because of a foreign guy that didn't have a clue of what I was talking about.

2 years ago

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Verified Customer

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Marianne Shepherd Denver, CO

Because it took awhile to switch the repair service company for the microwave. The first one didn't seem that to have educated technician

2 years ago

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Verified Customer

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Jo Ann Boutwell Birmingham, AL

My garbage disposal still isn't working. For my HVAC, I paid $75 for service check up. When issues were found during that check up, I had to pay ANOTHER fee--$100--to get the repairs done. What a rip off.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Dianna Myers Fresno, CA

My washing machine repair took 2 months to complete. I was definitely on the bottom of the list of importance to the appliance company AHS referred me to.

2 years ago

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Verified Customer

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Aspet Chater Montrose, CA

Service is excellent but plan prices are much higher than the competiters. This will force me reconsider not to renew plans with AHS for all my six properties.roperties.

2 years ago

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Verified Customer

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Barbara Evans Fairfield, AL

It took over 20 days since I called. No one reached out to me to resolve the problem. I had to get someone else to fix the leak in the roof because it was raining in my house. AHS would not reimburse me. They did not honor their contract.

2 years ago

Reply from American Home Shield

I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Debbie Callas Fort Worth, TX

I have tried on numerous occasions to explain my situation including another bad review, multiple phone calls to you asking for a supervisor, a email explaining my situation and calls to the vendors to get some help all with no response from you at all.!

2 years ago

Reply from American Home Shield

Hi Debbie, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Dennis E Cleveland Brownwood, TX

Our Air conditioner went out and you sent a replacement. The co who put it in did a losey jog and messed up the Freon Line. We hired another co to fix it . He is having problems fixing it. The co that fixed it does not wanting anything to help fix it.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Verified Customer

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Marisel Espina Alpharetta, GA

Because I can't do a -10. After 9 years of paying monthly, I was not given a new unit. 3 times someone came to deal with a 25 years old unit. I was "offered" $800.00" to put freon. A very high estimate by the company sent. Not worth paying monthly. They also make it very difficult for their contractors to do the correct job.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Judith Binkley Lebanon, PA

After repeated no calls or shows from any company assigned to fix the leak in my wall hung gas furnace I am angry, frustrated and extremely disappointed in your company. The only good thing is the lady from the survey response team who has been trying to help me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Lloyd Bell Humble, TX

AHS has always been dependable and FAST in repairs on my home. One repair on my home paid for 3 years worth premiums.

2 years ago

Reply from American Home Shield

Hi Lloyd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Barbara Fagnano Irvine, CA

Unfortunately, I had some plumbing problems. I found working with your company to be very easy and efficient.

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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travis b Lake Junaluska, NC

super nice, on time, and helpful. service tech explained the issue and why the part needed to be replaced.

2 years ago

Reply from American Home Shield

Hi Travis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Mike Tarnoff

Responded quickly to my claim without any hassels

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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ALEX ERDMANN Orlando, FL

worked with me to find a solution, responds quickly, provide preventative maintenance options, offer discounts

2 years ago

Reply from American Home Shield

Hi Alex, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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David Singh Clyde, TX

Has been a big help as a first time homeowner, and also gives us a sense of security if anything were to ever happen.

2 years ago

Reply from American Home Shield

Hi David, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Jim Barrington, IL

Responsive. Easy to get a service call. The repairman came the next day and finished the repairs the day after.

2 years ago

Reply from American Home Shield

Hi Jim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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William Clement Middleburg, FL

Very Responsive. I am satisfied with the service. The maintenance Technicians are courteous and professional.

2 years ago

Reply from American Home Shield

Hi William, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Dianne Montgomery Alabaster, AL

Very responsive to our contact. Sent a professional, experienced team that completely resolved our issues.

2 years ago

Reply from American Home Shield

Hi Dianne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Laura Ambler Longmont, CO

Fast turnaround thanks me and if a problem isn't fixed they get someone out again at no charge to get it right.

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Ryan Spahn Holland, OH

Any issue has been resolved quickly and techs competent and friendly. Smooth process and good communication

2 years ago

Reply from American Home Shield

Hi Ryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Robert Garrott La Quinta, CA

This was my first time having an appliance replaced. The process was very easy and the check arrived in a timely manner.

2 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Lisa Lavergne Kalispell, MT

None of the replacement appliances are available. All customer service agents have been great though. They are trying to help.

2 years ago

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Verified Customer

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Leonard Vogel Cape Coral, FL

Payment made same day on default card with AHS and next day received failure to pay and till I complained daily past due emails.

2 years ago

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Verified Customer

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EDWIN JONES Morrow, GA

Professional and Timely because at the time of calling we were in dire straits for the repairs on our water heater!!!!

2 years ago

Reply from American Home Shield

Hi Edwin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Susan Sharpsburg, GA

They are responsive. However, I have found that some of the contractors they work with are not the best in their field.

2 years ago

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Verified Customer

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carla smith Kansas City, MO

I had three contractors come out to service my AC , priced gouged, lied to , and now I have to pay out of my pocket to have a cover item replaced because of the back forth of the companies you all work with!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Patricia Haas Titusville, FL

Tim, the service guy, was fixing our LG dishwasher and he did not level it when he put it back and he crimp the tubes. He was complaining about the work he had to do.

2 years ago

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Verified Customer

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Candace Smith Mesa, AZ

A/C company they wanted to come out had horrible reviews. I got my own and had to pay. But at least they were good. Not sure why I have warranty service

2 years ago

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Verified Customer

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Ralph Herget Phoenix, AZ

My ac quit, was 14 years old compressor gone they will replace but not the refrigerant They pay 10.00 lb leaving me 215 a lb x12 I see this as their way out my putting 2500.00 or so into an old ac as a bad choice

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Miguel Richardson South Elgin, IL

Covered me for my damaged appliance. But install and removal of old appliance was poorly coordinated and took 4 visits from different contractors before it got done.

2 years ago

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Verified Customer

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Mary Sykes Dickinson, TX

They do not replace things with same type of item needing to be replaced. Had to hire a plumber and buy new faucets after the warranty plan only covers basic

2 years ago

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Verified Customer

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Rachel Brown Philadelphia, PA

I got a response to my issue right away, however no one has followed up with me regarding when someone is going to come out to actually fix the issue. I guess I have to call.

2 years ago

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Verified Customer

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Bill Adcock Winston-Salem, NC

The service I paid for never happened. Technician called in sick and service was delayed a week. That day came and went and the technician was never sent out. I finally had to find another service to do the job.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Margaret Brock

Haven't heard back about a reimbursement from over 6 months ago and last vendor was terrible.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 1st, 2022

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Verified Customer

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Paige Blevins Lodi, CA

I have called 4 times to get the $100 charge taken off my account. They said it was waived but it's still there. Every time I call I have to re explain it all. A rep by the name of Crystal was going to call me back to address the $100 charge issue. She never called back. Plus my dryer is still not working 100%

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Frank Ratliff Laredo, TX

I have two accounts. The one in Brackettville is great so far but the account in Laredo Tx is terrible. I requested service in January and my furnace is still not fixed. I have talked to your representatives numerous times to no Avail

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Stuart Baron Wilmington, DE

The assigned contractor would not return my call. I spoke to him once and called back at the appointed day and time, left a message and he never called. Why AHS would use this incompetent Coastall Engineering (plumbing) is beyond comprehension.

2 years ago

Reply from American Home Shield

Hi Stuart, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Verified Customer

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Barry Sanders Corpus Christi, TX

well they assigned me a contractor that stole my money and never performed the work. Then the hired a second contractor the switched the work order then AHS denied the equipment. So the replacement never happened and AHS took my money and did not make good with the warranty.t

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Carmine Guiliano Friendswood, TX

Unlike other warranty companies, AHS has always taken care of our issues - they are efficient and reliable.

2 years ago

Reply from American Home Shield

We are glad to hear everything is working out good for you.

May. 6th, 2022

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Verified Customer

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Ed Fox Wake Forest, NC

We have had AHS for several years and have had all issues with covered items resolved with little or no hassles

2 years ago

Reply from American Home Shield

Thanks for your loyalty over the years. We look forward to your continued membership.

May. 6th, 2022

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Verified Customer

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LAQUETA WILSON Sherman, TX

The customer service agents are horrible when you call to submit claims. Alot of the contractors dont have parts on hand to fix issues and they have to order and get approval from AHS which takes alot more time for repairs.

2 years ago

Reply from American Home Shield

Hi Laqueta, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Verified Customer

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D Biondo Luebbering, MO

They offer an AC tune up, then when AC tech finds issue, you need to open a NEW service ticket with AHS and PAY ANOTHER service fee for them to come back out for the repair

2 years ago

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Verified Customer

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Rob Spaulding Pensacola, FL

I received an unsolicited email for an HVAC tune-up, gave it a try, and got great service with no landing fee...

2 years ago

Reply from American Home Shield

Hi Rob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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scott serig Greenville, NC

Polite, Quick, desired result. Courteous and professional over the phone and emails. Great service.

2 years ago

Reply from American Home Shield

Hi Scott, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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