American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Eva Rodriguez Katy, TX

I got cheated with their offer of changing the water heater.tricky with writing wrong diagnosis by their own technician.poor customer service.hang up the phone while inquiring.bad experience.please don't take this insurance service.they just collect the monthly payment.no use having a home insurance with AHS.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Robert Cecchini Lakeland, FL

She was unprofessional, failed to provide detail information regarding ordering of a part that the parts department could not find a supplier for the part. Terrible customer service and she needs to be fired for the way she caused more drama the. Helping the customer.

4 years ago

Reply from American Home Shield

Hi Robert, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Joyce Romanowich Euless, TX

Fast and easy communication. Assigned a company same day. Assigned ac company contacted same day. Fixed my ac

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Colleen Kosinski Kinston, NC

Each time I have needed service they have taken good care of me and if there was any problem it was quickly resolved.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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John Ellerbe Tomball, TX

American Home Shield has helped me in my time of need when an appliance needed to be repaired or replaced.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Isaac Amaa Euless, TX

Great Service. Great Response. Tech came out on Wed, identified problem, ordered part and Washer repaired on Sat.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Gary Somerville Cocoa, FL

AHS had a service provider lined up quickly and the service provider showed up on time and handled our issue

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Michelle Martinez San Antonio, TX

The conept maks good sense. The staff seems very supportive. Time will tell but so far I am optimistic.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Thayne Johnson Troy, OH

They promptly assigned a contractor and, AMAZINGLY, replaced the fridge which the contractor determined was unfixable.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Seebock Dayton, OH

They are always very quick to respond and always answer all out questions. Things are done right the first time.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Bryan Stewart Neptune Beach, FL

Ease of placing a service call, and the response from the company to make the repairs was outstanding.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Wendy Crump Richmond, VA

they were extremely helpful in getting my appliances sorted with the right company to resolve the the problem

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Yanky Mermelstein Monsey, NY

Very timely service. I reported the claim online. By phone, was directed to the Philippines...didn't like that.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Yvonna akhuri Morganfield, KY

Didn't have to spend a lot of time scheduling. Found a nice and intelligent contractor to repair the air conditioner.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Tom

America home shield is quick to send the service person to address the problem that we may be having

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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BONNIE BUSS Rocklin, CA

The vendor that came to service my home was very informative and friendly. They took care of the issue immediately.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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IRENE HALIDAY Miramar Beach, FL

They address the problem in a timely manner. They work hard to fix the problem or replace the item.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Leslie Adamson Montevallo, AL

Good service, but your price keeps increasing to the point that I'm paying over $1200.00 for the year IN ADDITION to the $100.00 per service.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Patty Valerio Lake Geneva, WI

Claim was easy to file online. Received a return call from AHS within a couple of hours, and appointment for repair was made by the next day.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Franklin Patel Whitehouse, TX

they have handled my issues quickly and efficiently, did not over charge me, when I did not need the first service.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Deborah Hines Indian Trail, NC

The call center people are very hard to understand, and they don't under English very well. Also, they do not pay for a new AC compressor, only a refurbished one.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Lorie Watts Fort Worth, TX

Their customer service staff was excellent. They are very courteous and well trained!! but the service execution was delayed and caused a lot of expense and inconvenience.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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David Housefield Cascade, CO

A service provider can insall a low grade compressor in your refrigerator that hums and vibrates. AHS says to bad. We do not cover noise and vibration.

4 years ago

Reply from American Home Shield

Hi David, I hate to hear about the most recent appliance repairs that were completed. I would be glad to speak with you to assist. Please provide your AHS contract number.

Aug. 26th, 2022

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Verified Customer

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John Grand Green Valley, AZ

I been with them for over 2yrs and never filed a claim. I live in FL & my AC went out 2 weeks ago today. 1st repair visit it went down again hours later. Waited a few more days for 2nd repair visit and now being told it could be THREE MORE WEEKS before parts arrive! I am NOT happy. It's 95 degrees in my house & my poor little support dog OMG!!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 29th, 2022

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paul gregory High Ridge, MO

They try to nickel and dime you. They don't add notes when you ask them to, the other reps can't see notes. They never know anything unless you tell them the dates and prices. They don't try to resolve the issue they just want you to open non stop work orders. Most of their contractors aren't good and bandaid your issue.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Pamela Rasberry Houston, TX

They would not pay for repair to our a/C. Said because of wear and tear. We pId for the highest warranty which states wear a d tear are covered. They said we owed $850. Our a/C is stillnot fixed. I had just re ewed our contract but cancled it. This should have been paid under our policy that we had in effect until August 10th

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 29th, 2022

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Verified Customer

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Tanae Yon Randallstown, MD

Fast, efficient and problem solving, the job was done in a timely matter and the company performed above and beyond

4 years ago

Reply from American Home Shield

Hi Tanae, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Mark Handy Dawsonville, GA

Very freindly, came to house fairly quickly and got my ac running in no time. Will definitely use again

4 years ago

Reply from American Home Shield

Hi Mark, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Mujtaba Hassan Flower Mound, TX

the 4 times I used it so far only one thing cost me more than the deductible but they still covered half

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Norma Buchanan Jacksonville Beach, FL

Fast and friendly service. The repair was performed in a timely manner. Mountain Star roofing is a great company.

4 years ago

Reply from American Home Shield

Hi Norma, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Billie Burt Summit, MS

My experience was excellent. Easy to get a hold of someone at AHS and they hooked me up with a wonderful AC service!

4 years ago

Reply from American Home Shield

Hi Billie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Theresa M Christy New Ellenton, SC

AHS was able to get a company to come out within a decent amount of time, and they were able to handle the issue.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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John Davis Dallas, TX

Very helpful, professional, knowledgeable, friendly company who has taken good care of my home!! I count on them!!

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Karen June Shulz Sparks, NV

So far, they have come thru for me when I needed them. No hassles, no headaches, just plain ole assistance

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Graciela Sit Orlando, FL

Excellent communication and repairs were done by reputable contractors and in a very timely fashion.

4 years ago

Reply from American Home Shield

Hi Graciela, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Dawn Taverna Folsom, LA

My service was excellent and the repair tech was knowledgeable and completed the work with no problems.

4 years ago

Reply from American Home Shield

Hi Dawn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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JoAn Segal Boulder, CO

good service great care , nice staff helpful and got the work done fast. Just took time to ge the parts

4 years ago

Reply from American Home Shield

Hi JoAn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Ernie Adams Kansas City, KS

The service is good but I don't like their call centers a lot of the people don't speak great English and are hard to understand

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Blake Treadaway Athens, TX

My questions have always been answered, but sometimes it took multiple questions to get basic clarity for understanding my cases.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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John Pantoja Aubrey, TX

Fast and polite. Very professional and on time. Had the parts with them. Didn't have to wait for parts to come in.

4 years ago

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

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Mariano Garcia Mission, TX

Always able to get thru to them even in weekends. Staff is courteous. Was having problem understanding some staff but lately it's been better

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Julie Nix Bullhead City, AZ

When filing my recent claim, I received good customer service response from the American Home Shield telephone representative.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Victoria Melin San Juan Capistrano, CA

everything when according to play. the people were very knowledgeable and schedule work was keep as promised

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Mario Sclafani Danbury, CT

The request process is pretty good. The online portal could use some help but most of the contractors who have come have been great and efficient.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Margrit Eddy Mahwah, NJ

The technician was true to his word and explained the problem and solution to me in terms I could relate.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Anthony Culotta Mantua, OH

It is easy to log in and schedule a trade call, although some of the fees are pretty high depending on what you need service for.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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David Robinson Georgetown, TX

Initial response was quick. Good technician was sent. Then they look for reasons to not pay for anything. All we needed was one simple, cheap part.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for your feedback about your most recent American Home Shield experience.

Sep. 21st, 2022

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Verified Customer

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Fred Blackwell Kalamazoo, MI

Been a customer for five or six years and so far so good not always the best but the contractors in times gonna be horrible

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Carol T. Gardner Costa Mesa, CA

Service request process is straight forward and contractors are assigned promptly. Processing of work authorization should be expedited.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Robert Atwood Seven Valleys, PA

Representatives were not very helpful and hard to understand and also had to argue with the plumbing contractor for them to fine leak. Also waiting for drywall person to come fix holes where plumber cut into wall which he said would be taken care of my American home shield!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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