American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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BONNIE BUSS Rocklin, CA

The vendor that came to service my home was very informative and friendly. They took care of the issue immediately.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Lorie Watts Fort Worth, TX

Their customer service staff was excellent. They are very courteous and well trained!! but the service execution was delayed and caused a lot of expense and inconvenience.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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David Housefield Cascade, CO

A service provider can insall a low grade compressor in your refrigerator that hums and vibrates. AHS says to bad. We do not cover noise and vibration.

2 years ago

Reply from American Home Shield

Hi David, I hate to hear about the most recent appliance repairs that were completed. I would be glad to speak with you to assist. Please provide your AHS contract number.

Aug. 26th, 2022

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Verified Customer

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Deborah Hines Indian Trail, NC

The call center people are very hard to understand, and they don't under English very well. Also, they do not pay for a new AC compressor, only a refurbished one.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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paul gregory High Ridge, MO

They try to nickel and dime you. They don't add notes when you ask them to, the other reps can't see notes. They never know anything unless you tell them the dates and prices. They don't try to resolve the issue they just want you to open non stop work orders. Most of their contractors aren't good and bandaid your issue.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Pamela Rasberry Houston, TX

They would not pay for repair to our a/C. Said because of wear and tear. We pId for the highest warranty which states wear a d tear are covered. They said we owed $850. Our a/C is stillnot fixed. I had just re ewed our contract but cancled it. This should have been paid under our policy that we had in effect until August 10th

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 29th, 2022

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Verified Customer

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John Grand Green Valley, AZ

I been with them for over 2yrs and never filed a claim. I live in FL & my AC went out 2 weeks ago today. 1st repair visit it went down again hours later. Waited a few more days for 2nd repair visit and now being told it could be THREE MORE WEEKS before parts arrive! I am NOT happy. It's 95 degrees in my house & my poor little support dog OMG!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 29th, 2022

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Verified Customer

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Tanae Yon Randallstown, MD

Fast, efficient and problem solving, the job was done in a timely matter and the company performed above and beyond

2 years ago

Reply from American Home Shield

Hi Tanae, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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John Davis Dallas, TX

Very helpful, professional, knowledgeable, friendly company who has taken good care of my home!! I count on them!!

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Mark Handy Dawsonville, GA

Very freindly, came to house fairly quickly and got my ac running in no time. Will definitely use again

2 years ago

Reply from American Home Shield

Hi Mark, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Mujtaba Hassan Flower Mound, TX

the 4 times I used it so far only one thing cost me more than the deductible but they still covered half

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Karen June Shulz Sparks, NV

So far, they have come thru for me when I needed them. No hassles, no headaches, just plain ole assistance

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Norma Buchanan Jacksonville Beach, FL

Fast and friendly service. The repair was performed in a timely manner. Mountain Star roofing is a great company.

2 years ago

Reply from American Home Shield

Hi Norma, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Theresa M Christy New Ellenton, SC

AHS was able to get a company to come out within a decent amount of time, and they were able to handle the issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Dawn Taverna Folsom, LA

My service was excellent and the repair tech was knowledgeable and completed the work with no problems.

2 years ago

Reply from American Home Shield

Hi Dawn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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JoAn Segal Boulder, CO

good service great care , nice staff helpful and got the work done fast. Just took time to ge the parts

2 years ago

Reply from American Home Shield

Hi JoAn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Billie Burt Summit, MS

My experience was excellent. Easy to get a hold of someone at AHS and they hooked me up with a wonderful AC service!

2 years ago

Reply from American Home Shield

Hi Billie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Graciela Sit Orlando, FL

Excellent communication and repairs were done by reputable contractors and in a very timely fashion.

2 years ago

Reply from American Home Shield

Hi Graciela, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Mario Sclafani Danbury, CT

The request process is pretty good. The online portal could use some help but most of the contractors who have come have been great and efficient.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Julie Nix Bullhead City, AZ

When filing my recent claim, I received good customer service response from the American Home Shield telephone representative.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Blake Treadaway Athens, TX

My questions have always been answered, but sometimes it took multiple questions to get basic clarity for understanding my cases.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Mariano Garcia Mission, TX

Always able to get thru to them even in weekends. Staff is courteous. Was having problem understanding some staff but lately it's been better

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Ernie Adams Kansas City, KS

The service is good but I don't like their call centers a lot of the people don't speak great English and are hard to understand

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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John Pantoja Aubrey, TX

Fast and polite. Very professional and on time. Had the parts with them. Didn't have to wait for parts to come in.

2 years ago

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

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Verified Customer

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Victoria Melin San Juan Capistrano, CA

everything when according to play. the people were very knowledgeable and schedule work was keep as promised

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Margrit Eddy Mahwah, NJ

The technician was true to his word and explained the problem and solution to me in terms I could relate.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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David Robinson Georgetown, TX

Initial response was quick. Good technician was sent. Then they look for reasons to not pay for anything. All we needed was one simple, cheap part.

2 years ago

Reply from American Home Shield

Hi David,
Thank you for your feedback about your most recent American Home Shield experience.

Sep. 21st, 2022

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Verified Customer

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Anthony Culotta Mantua, OH

It is easy to log in and schedule a trade call, although some of the fees are pretty high depending on what you need service for.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Carol T. Gardner Costa Mesa, CA

Service request process is straight forward and contractors are assigned promptly. Processing of work authorization should be expedited.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Fred Blackwell Kalamazoo, MI

Been a customer for five or six years and so far so good not always the best but the contractors in times gonna be horrible

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Robert Atwood Seven Valleys, PA

Representatives were not very helpful and hard to understand and also had to argue with the plumbing contractor for them to fine leak. Also waiting for drywall person to come fix holes where plumber cut into wall which he said would be taken care of my American home shield!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Melinda M Decoste Poulsbo, WA

I have been calling numerous times for over a month to try to get help. Each time I got told that they cannot but somebody that can will call me back in 24-48 hours. They never do. It's like a crying wolf situation and the CS department is not helpful at all.

2 years ago

Reply from American Home Shield

Hi Melinda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Alex Pastore Mobile, AL

I need my Washer fixed. You tried to send out a AC and heating company they never showed up. I called you you said I had to give them 48 hours to respond. It is a heating and AC company. Now we are going into Week 3 with my washer still not working.

2 years ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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SHAUNICA Nicole TITUS Raeford, NC

I received an email asking me to accept the modification charges. I accepted them. A week later AHS still has not ordered the part I need, and told me that I had to accept the modification charges - which I already had. We've been without hot water for 10 days and AHS has not resolved this.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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James Perry Modesto, CA

Because they follow through until the problem is solved You don't have to keep calling if theres a problem they fix it.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Sandra Talley Pahrump, NV

I only used my warranty once so far. But got my water heater taken care of very quickly. I am a happy customer.

2 years ago

Reply from American Home Shield

Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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J Esposito

They're usually very good. Occasionally there's a thing that's not covered, which is annoying but it can't be helped.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi J, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Tiffiny Riverside, CA

Great service and what I needed done was plumbing.The 2 service me en were on time, professional & polite.

2 years ago

Reply from American Home Shield

Hi Tiffiny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Charlene Hinzo Temecula, CA

For over 10 years and 3 properties they have never let me down. No arguing on repairs, fair premiums. Highly recommend

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Christopher Malachowski Rockford, IL

Every claim was super easy. They sent local repair companies, and all problems were handled quickly.

2 years ago

Reply from American Home Shield

Hi Christopher, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Ronnie Williams Stone Mountain, GA

Competitive trade fees, ease of scheduling service calls and fast response in scheduling contractors.

2 years ago

Reply from American Home Shield

Hi Ronnie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Dennis P Guinn Wichita, KS

Because everytime I have ever called they sent a good contractor who handled every problem with ease.

2 years ago

Reply from American Home Shield

Hi Dennis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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Wendy Mettert Yorktown, IN

Have been with them at least 20 years, they have always come through for us with reliable service people.

2 years ago

Reply from American Home Shield

Hi Wendy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Charity South Bend, IN

I was pleased with the ease of which I was able to schedule service. The online portal worked great.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Carolyn Harris Reynoldsburg, OH

Timely and great service techs. Also received reimbursement e-cards to purchase new appliances very quickly

2 years ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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john t. graham

Reasonable price. Quick to get quality techs out to you

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Ms. TRINIKA POUNDS Macon, GA

Quick and fixed the problem. On time. Friendly. Also careful not to let the cat out which I appreciated!

2 years ago

Reply from American Home Shield

Hi Ms. Trinika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Evelyn Munford, TN

Got there as scheduled. Fixed the problem in timely manner and didn't try to upsell me something that wasn't needed.

2 years ago

Reply from American Home Shield

Hi Evelyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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ALVIN ALIFF Pataskala, OH

I'm new this service, but I've made two requests for service online with ease. Service was scheduled promptly.

2 years ago

Reply from American Home Shield

Hi Alvin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

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Verified Customer

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13632 N Medinan Dr Phoenix, AZ

Best experience ever with my air conditioner repair. Quick, fast & easy. The technician was amazing

2 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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