American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Latrenda North Las Vegas, NV

The $125.00 is very expensive but I like how fast the turn around went and the Technician was very professional

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Shavonda Holland Hampton, VA

It was a very painless experience!! I didn't have to worry one bit!! AHS really took care of me!! Thank you so much!!!

2 years ago

Reply from American Home Shield

Hi Shavonda, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ravi Pothukuchy Austin, TX

Service is good but the price keeps increasing and almost doubled in 4 yrs. And was shocked to see a termination fee as well which I didn't experience with other companies.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Cindy Mesquite, NV

The customer service is great. The technicians are wonderful and very helpful. Thank you for all you are doing.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Wallace Carrollton, TX

The insistence on ordering after market parts has caused one repair to go on for weeks. The parts break. The company doing the repair has gone above and beyond, but you are hamstringing them.

2 years ago

Reply from American Home Shield

Hi Lisa, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Mikey Tucker, GA

Love the fact that I got my water heater replaced…service and repair was covered under my warranty

2 years ago

Reply from American Home Shield

Hi Mikey, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

Terry Lexington, NC

GREAT SERVICE AND EASY TO DEAL WITH. THE TECHNITIONS THAT HAVE CAME OUT HAVE BEEN GREAT AND VERY KNOWLEDGEABLE.

2 years ago

Reply from American Home Shield

Thanks, Terry. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

rufus temple Wilmington, NC

1. No appeal process when denied coverage. 2. Became too expensive. Monthly coverage went from $66 to $88 to over $100 in three consecutive years over 50% increase. 3. Non renewal process was very difficult…

2 years ago

Reply from American Home Shield

Hi Rufus, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

check_circle

Verified Customer

star star star star star

William Hershey

AHS is a good company for a home warranty, they have a fast response time with good customer service.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Mason

They get the cheapest contractors they can find and 99.9% of them have bad ratings and poor service. A lot of improvement is needed for the money I pay every month, I have not had any good experiences with AHS, always have the same answer for any problems and is never resolved. I will be dropping AHS.

2 years ago

Reply from American Home Shield

Dear Mike,

Thanks for bringing this issue to our attention. Please know that I’d like to look into this further. Send your contact info to DM/email and I’ll be back in touch with you soon.

May. 18th, 2023

check_circle

Verified Customer

star star star star star

Mary Becker Krum, TX

Prompt affordable service. I have referred my colleagues to your company. I don't always do that!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Donald “Sandy” Hamilton Peoria, AZ

The company gets the job done but recent pricing is too high. The trade fee is too high. The monthly fees are too high. I'll be shopping for another provider.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Marylou Houston, TX

I am not happy right now because I have been without Air Conditioning for 3 weeks. I am told a part has been ordered, but nothing has happened yet. I am a senior with asthma. I was told by a AHS employee that a rush would be put on the order. Obviously that did not happen

2 years ago

Reply from American Home Shield

Marylou, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Larry Camposano Taylors, SC

Fixed and or replaced appliances as promised. Replaced washing machine and fixed refrigerator like new again.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Kristin

Home shield workers have been fast and reliable and solving our problems. We turn to them first when we have a house problem.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Araca Memphis, TN

Couldn’t understand the agents on the phone. I was given several different quotes and the roofing guy has my roof looking terrible. Could have been patched much better. I still think I need a new roof. This is why I have insurance with American Homeshield.

2 years ago

Reply from American Home Shield

Araca, Thank you for letting us know about your concerns regarding your Roof request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Paula

The tech was very polite and professional. He diagnosed the issue and resolved the problem and I now have air.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Jeffrey Sarasota, FL

AC fixed with percistance and several visits and multiple parts which was all covered by Home Shield. Very well done.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

La Donna K Austin, TX

It has been difficult dealing with the vendors AHS uses. There have been instances of neglect and failure on the part of the vendors and they have left the tenants without water for over a week. This failure caused substantial secondary property damage. Also, trying to get approval for repairs is delayed and causing the tenants health problems.

2 years ago

Reply from American Home Shield

Hi La Donna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Lisa Wallace Red Bluff, CA

On my last service for my AC - Coldsnap was on time, professional, and was able to get the job done.

3 years ago

Reply from American Home Shield

Hi Lisa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

check_circle

Verified Customer

star star star star star

Natalie Johnson Mentor, OH

I have never had a problem with getting my appliances repaired or replaced. They are very professional.

3 years ago

Reply from American Home Shield

Hi Natalie, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

LaMonica R McAlister Patterson, CA

Easy process for filling a claim. Communicates all steps of the process, prompt service and great customer service.

3 years ago

Reply from American Home Shield

Hi La Monica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

check_circle

Verified Customer

star star star star star

Gerald Holliday Stafford, VA

Very responsive and the ease to which I can submit service orders. The companies they partner with are good too.

3 years ago

Reply from American Home Shield

Thank you for the fantastic review Gerald! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Kinshasha Johnson Carmel, CA

After determining that my microwave was irreparable, AHS replaced my microwave very quickly. I could t be happier!

3 years ago

Reply from American Home Shield

Hi Kinshasha, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Bin Ruan Henderson, NV

Good customer service! The local vendor Elite Pro did an excellent job on my appliances. Gained credits for AHS!

3 years ago

Reply from American Home Shield

Hi Bin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Gregory Schneider Las Vegas, NV

American Home Shield has helped us with several home repairs and the coordination has always been quick and easy.

3 years ago

Reply from American Home Shield

Hi Gregory, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Arthur Douglas/Splendid Dwellings New Orleans, LA

American Home Shield simply has the best coverage from years ago until now. Simplicity is most often the answer

3 years ago

Reply from American Home Shield

Hi Arthur, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Maurice L Hall-Nunn Plano, TX

You never really know what kind of service you're going to get from the vendor. Fortunately we have mostly positive experiences.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

check_circle

Verified Customer

star star star star star_border

Warren William Donley Lady Lake, FL

The service is good just expensive. I am concerned about just what AHS will provide if one of my devices needs to be replaced.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

check_circle

Verified Customer

star star star star star

Janice Hoyett Goodwater, AL

Had nothing but good service so far, all the contractors they have sent were kind and very professional

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Patterson Lake Orion, MI

It took them over a year to get my stove igniter repaired! It is only repaired because I found the right people to fix it and then they argued about paying for it! My refrigerator didn't work for over 5 months before it was fixed. They offered me my $125 service fee back as a refund for waiting and I have not received the check as promised!

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Michael Hobbs, NM

Good work, always on time never had any issues and when you call them always answer never have to call back twice.

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Mark Point Marion, PA

Easy online forms to start a claim process, friendly phone service, prompt and professional contractor.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

edna terry Victorville, CA

Each time I've called, they were very polite and understood my needs and helped to resolve them quickly.

3 years ago

Reply from American Home Shield

Hi Edna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Barbara yochum New Orleans, LA

It was a very good experience. They came quickly and fixed my plumbing I only have one bathroom and I'm a senior

3 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Tony R. Miller Rock Hill, SC

Thus far I've not had any issues with any of my requests. Still waiting on current claim to be completed.

3 years ago

Reply from American Home Shield

Hi Tony, Thank you for your feedback!

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Vickie McKenna Blacksburg, VA

Very efficient and great customer service. Have had no problems at all with service requests I placed.

3 years ago

Reply from American Home Shield

Hi Vickie, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Angelique Higbee Beaverton, OR

It just depends on what goes wrong as far as the appliance simple things like washers and dryers are easy but major appliances take a lot more time.

3 years ago

Reply from American Home Shield

Hi Angelique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dawn Lyden San Francisco, CA

I rated that way because the policy is a SCAM. Claim denied because a made up reason. Stated that it was due to a code up. Again, flat out lie. Our water heater was replaced because it was 12 years old and it physically stopped working. Will be reporting this company to CA Department of Insurance.

3 years ago

Reply from American Home Shield

Hi Dawn, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Wilton Tucker Travelers Rest, SC

Every time I need HVAC service it's impossible to get repaired in a timely manner. I just waited 2 and a half months for a evaporator fan that was readly available online within a week. I'm not the only one having this trouble, people all over the country are reporting it to. It will eventually catch up with them.

3 years ago

Reply from American Home Shield

Hi Wilton, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Carl Guckelberger Kent, OH

I purchased Home Shield to cover my heating and cooling system. Both times (years apart) the problem was resolved.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

JOSEPH D DIXON San Antonio, TX

Process to start ticket, get service co. designated, and followup until repair was completed was all very good.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

John Donahue Saint Augustine, FL

The wisest thing we ever did! We"re amazed at how offen we use American Home. Reasonable. Punctual and Dependable!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Izzy Oak Park, MI

AHS was very timely, the Plumbers were courteous and very professional. They fixed the problem. Thumbs up!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

RoxAnne S Butler Cincinnati, OH

AHS came and assessed the problem and repaired within 1 hour. The Technician was very professional and personable.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Dorothy Gibson-Wright Philadelphia, PA

The reason for the 5 star the service was great. The boiler tech. did a excellent good on our boiler. Great company.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Adrienne Scales Lubbock, TX

The plumbing technician explained the problem and was able to correct the issue with the hot water heater.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Jessie Coopwood Broken Arrow, OK

I had a couple of issues at first but they took care of everything and I am very satisfied with the providers they provide!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Janet Hillhouse Grove, OK

Everything went well except having to wait over two weeks for the repair when the part was received less than a week after the initial service call.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Eldonna M Fischer Kansas City, MO

I wish they were local. Communication with them would be much easier. However, when we get a repair person, the work is good.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

American Home Shield Reviews