American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Lorraine Pitts Riverdale, MD

They topd me my fee was being refunded by 11/21/22. It's now 11/29 and they are still holding my money. This has happened before, I was double charged and I had to complain to the Better Business Bureau to get my money back. The contractors they use have the worst one star ratings I've ever seen.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Verified Customer

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Jennifer Hartman Marietta, GA

Communication and availability was good. Diagnosis and solve were bad. I'm now out $600 for a faucet replacement that could have been just cleaned out.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Sheila Tremmel Burkburnett, TX

Everything done in a timely fashion , service company called within that day and appt made with the next day

3 years ago

Reply from American Home Shield

Hi Sheila, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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karsandra payne Hyattsville, MD

They have Great Professional service came in a timely manner and the job done right,Absolutely was pleased

3 years ago

Reply from American Home Shield

Hi Karsandra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Katie Hart Birmingham, AL

They were prompt in handling my problem and sent a very good repair service to repair my refrigerator

3 years ago

Reply from American Home Shield

Hi Katie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Pam Kelly Bullhead City, AZ

It was so easy to use website to get service and my serviceman took care of my disposer issue quickly.

3 years ago

Reply from American Home Shield

Hi Pam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Omotola Reading, PA

Good customer satisfaction guaranteed and excellent service from vendors with good knowledge about the job.

3 years ago

Reply from American Home Shield

Hi Omotola, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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John Corzo Wimauma, FL

They handle the appointment process so this is an efficient way for me to get things done. I pay for this...

3 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Katherine Ellis Clearwater, FL

Alisa was extremely helpful in responding to and resolving my issues with a refrigerator replacement.

3 years ago

Reply from American Home Shield

Hi Katherine,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Cynthia Garland, TX

The last time I had to place a service order I got personalized attention by calling them and they were very helpful.

3 years ago

Reply from American Home Shield

Hi Cynthia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Tom Gingras Surprise, AZ

appointment was booked for the next day, and the service company was even closed when i placed the request.

3 years ago

Reply from American Home Shield

Hi Tom, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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David Hillsboro, OR

Easy to use American Home Shield. I don't like hunting for service. I'd prefer to have a prepaid hookup.

3 years ago

Reply from American Home Shield

Hi David,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Shirlene Jones Felton, DE

All of my experiences with American Home Shield have been very pleasant, I am pleased with the service.

3 years ago

Reply from American Home Shield

Hi Shirlene, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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B Bazemore Fort Washington, MD

When AHS is contacted regarding an appliance problem, I am in contact with an appliance technician within 24 hours.

3 years ago

Reply from American Home Shield

HI B, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Lauren Sweet Mesa, AZ

It's be nice to be able to as a customer have a selection of contractors to choose from rather than it being chose for me.

3 years ago

Reply from American Home Shield

Hi Lauren, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Anthony San Antonio, TX

Dealing with the telephone staff that is not US based. They are professional as possible, but inflexible in discussions.

3 years ago

Reply from American Home Shield

Hi Anthony, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Joseph Clements Humble, TX

AHS would not give me the $Total under my contact to replace my home heater system . Only gave me what was not covered to modify new heater unit! Very dissatisfied the way AHS handled this change out of my heater unit.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Malinda Abas Amory, MS

They are replacing my dishwasher. Well dishwasher arrived yesterday and no installation set up. I was lead to believ it would be installed. Have called several times to talk with a supervisor and never been allowed to talk with one.

3 years ago

Reply from American Home Shield

Hi Malinda, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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Hellenthal Jennings Saraland, AL

Poor communication with technician, almost a month has passed and my refrigerator and dryer are still inoperable. Awaiting parts for the refrigerator, the technician will not come and fix the dryer because he only gets paid for one trip (direct quote from technician).

3 years ago

Reply from American Home Shield

Hi Hellenthal, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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Dark Vader Colorado Springs, CO

It is extremely difficult to work with AHS. There is a high degree of customer involvement in coordinating with the technicians. Many hours are spent on the phone. The technicians don't fully complete work and AHS will double charge to send someone else out to fix the original techncians' missteps.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed,

Dec. 2nd, 2022

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Verified Customer

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Alfredo Crespo Chicago, IL

Everyone I have spoken to are very helpful and everything is taken care of fast I'm happy I have American shield

3 years ago

Reply from American Home Shield

Hi Alfredo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Anna Charlotte, NC

The service was quick and easy. Customer service was nice and friendly. My issue was resolved quickly.

3 years ago

Reply from American Home Shield

Hi Anna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Venita J Durante Copperas Cove, TX

Because my experience has been positive. It takes time to get things repaired but I think that is this economy.

3 years ago

Reply from American Home Shield

Hi Venita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Jeremy H. Barefoot Raleigh, NC

quick and easy customer service, the service has greatly improved and they respond on the phone in a fast manner lately

3 years ago

Reply from American Home Shield

Hi Jeremy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Carolyn Briggs Little Rock, AR

Mr. J came fixed my plumbing problem with no little or no problem. He had to replace apart for my leaky bathtub.

3 years ago

Reply from American Home Shield

Hi Carolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Dorothy Burnett Chicago, IL

They have always taken care of any problem I have had. Quick response and friendly customer service.

3 years ago

Reply from American Home Shield

Hi Dorothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Karen McCollum

AHS is very responsive and saves me the time and trouble of finding a qualified repair technician.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Willie Arbuthnot Elmendorf, TX

The customer service associate sometime don't grasp the urgency of your situation such as a water leak. It can't wait 3-4 days for repair.

3 years ago

Reply from American Home Shield

Hi Willie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Dwight Waler Georgetown, TX

The problem was resolved after the parts were replaced which was a good thing. However, only half the problem was truly repaired.

3 years ago

Reply from American Home Shield

Hi Dwight, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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John Bottom Frankfort, KY

Depending on who you get on the phone depends on how good or bad the experience is. But mostly if you stick with it you will get what you want fixed

3 years ago

Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Kim Gathers Laveen, AZ

I have only had one issue with submitting work orders and it was resolved after further investigation of reviewing the recording

3 years ago

Reply from American Home Shield

Hi Kim,
Thank you for your feedback!

Nov. 28th, 2022

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Verified Customer

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Michael holman Clackamas, OR

Would not take care of a problem that the contractor didn't finish correctly could not pass inspection American home shield would not honor me as a customer and go after the vendor after 20 years after 20 years of paying monthly dues I will never ever buy a policy from American home shield

3 years ago

Reply from American Home Shield

Hi Michaël, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Chris Oakley, CA

Customer service is bad , can barely understand the customer service reps . They won't fix your problem till you say you want to cancel your service the. They finally transfer you to an employe in the US .

3 years ago

Reply from American Home Shield

Hi Chris, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Arliss Lambdin II Corryton, TN

The service wasn't covered under the warranty, but I was still charged. I received an email that my service request was being reviewed, but no follow-up happened.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Joe DiGiso Freehold, NJ

I had to call maybe 5 or 6x to get someone out to look at my fridge. The company they assigned never came out and they wouldn't reassign it to another company

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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JOYCE HAINES Waco, TX

he was on time and did a ggod job and explained everythine in a way a way I could understand very friendly

3 years ago

Reply from American Home Shield

Hi Joyce, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Doug Beck San Antonio, TX

We had a technician scheduled quickly. They were able to diagnose it quickly and get us fixed within the next day.

3 years ago

Reply from American Home Shield

Hi Doug, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Roberta Dooms Spanaway, WA

The technician was very good and pleasant. We paid our co-pay and the service was prompt and courteous.

3 years ago

Reply from American Home Shield

Hi Roberta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Brian Himes Dublin, OH

Was easy to submit my request, status updates were timely and relevant. All in all an easy experience

3 years ago

Reply from American Home Shield

Hi Brian, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Gary Reiter Ocala, FL

Prompt responses to my requests and they quickly resolved issues with my non-functioning appliances.

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Arthur Perry Cleveland, OH

Very easy to creat a work order. Paid the fee service showed up and did an amazing job with my furnace.

3 years ago

Reply from American Home Shield

Hi Arthur, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Donald Nordstrom Las Vegas, NV

They were able to fix my issue and reimburse me for a charge that did not fix my issue from pro connect

3 years ago

Reply from American Home Shield

Hi Donald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Martha Cinquemani Cox Rowlett, TX

I have had AHS for 10 years. it has always made me feel confident that when I need a repair, it will taken care of.

3 years ago

Reply from American Home Shield

Hi Martha, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Daniel Bradford Old Hickory, TN

They always make sure you're satisfied and getting the right company that will do the job correctly

3 years ago

Reply from American Home Shield

Hi Daniel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Michael Garner

Very professional. Very quick. I live in Michigan with rental property in Illinois. Problem was solved within 12 hours.

3 years ago

Reply from American Home Shield

Hi Michael, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Dawn Morrison Murrieta, CA

I appreciate the convenience of having knowledgeable & reputable contractors help at a convenient price.

3 years ago

Reply from American Home Shield

Hi Dawn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Verified Customer

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E Michael DuBois

So far they have failed after 4 attempts to repair our dishwasher.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Samuel Halbers Orange, CA

It took many callls and phone conversations to get service contractors to come out to my house but after 4 different ones the problem was taken care of .

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Sharon Becker Clinton, TN

The rep was helpful with my repair request and with handling my frustration over the first company dispatched for the repair.

3 years ago

Reply from American Home Shield

Hi Sharon, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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James Craddock Cadiz, KY

We are paying for a contract that we thought covered appliances it does not cover the freezers or refrigerator. covered our appliances

3 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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