American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Kathi LaRue Sherwood, AR

issues unresolved since 5.3.23. told must be upgraded and have waited 3 wks for AHS to do so. I call them every other day and they say that they are awaiting upgrade (within cust svce dept) and it has been requested (since 5.5.23. Cannot get any answers or help

1 year ago

Reply from American Home Shield

Hi Kathi, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Rex Sweetwater, TX

1st class from beginning to end. Repair completed in a timely and very professional manner. Extremely pleased !

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Latrenda North Las Vegas, NV

The $125.00 is very expensive but I like how fast the turn around went and the Technician was very professional

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Shavonda Holland Hampton, VA

It was a very painless experience!! I didn't have to worry one bit!! AHS really took care of me!! Thank you so much!!!

1 year ago

Reply from American Home Shield

Hi Shavonda, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 24th, 2023

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Verified Customer

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Ravi Pothukuchy Austin, TX

Service is good but the price keeps increasing and almost doubled in 4 yrs. And was shocked to see a termination fee as well which I didn't experience with other companies.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Cindy Mesquite, NV

The customer service is great. The technicians are wonderful and very helpful. Thank you for all you are doing.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Lisa Wallace Carrollton, TX

The insistence on ordering after market parts has caused one repair to go on for weeks. The parts break. The company doing the repair has gone above and beyond, but you are hamstringing them.

1 year ago

Reply from American Home Shield

Hi Lisa, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Mikey Tucker, GA

Love the fact that I got my water heater replaced…service and repair was covered under my warranty

1 year ago

Reply from American Home Shield

Hi Mikey, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

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Verified Customer

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Terry Lexington, NC

GREAT SERVICE AND EASY TO DEAL WITH. THE TECHNITIONS THAT HAVE CAME OUT HAVE BEEN GREAT AND VERY KNOWLEDGEABLE.

1 year ago

Reply from American Home Shield

Thanks, Terry. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

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Verified Customer

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rufus temple Wilmington, NC

1. No appeal process when denied coverage. 2. Became too expensive. Monthly coverage went from $66 to $88 to over $100 in three consecutive years over 50% increase. 3. Non renewal process was very difficult…

1 year ago

Reply from American Home Shield

Hi Rufus, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

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Verified Customer

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William Hershey

AHS is a good company for a home warranty, they have a fast response time with good customer service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Mike Mason

They get the cheapest contractors they can find and 99.9% of them have bad ratings and poor service. A lot of improvement is needed for the money I pay every month, I have not had any good experiences with AHS, always have the same answer for any problems and is never resolved. I will be dropping AHS.

1 year ago

Reply from American Home Shield

Dear Mike,

Thanks for bringing this issue to our attention. Please know that I’d like to look into this further. Send your contact info to DM/email and I’ll be back in touch with you soon.

May. 18th, 2023

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Verified Customer

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Mary Becker Krum, TX

Prompt affordable service. I have referred my colleagues to your company. I don't always do that!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Donald “Sandy” Hamilton Peoria, AZ

The company gets the job done but recent pricing is too high. The trade fee is too high. The monthly fees are too high. I'll be shopping for another provider.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Marylou Houston, TX

I am not happy right now because I have been without Air Conditioning for 3 weeks. I am told a part has been ordered, but nothing has happened yet. I am a senior with asthma. I was told by a AHS employee that a rush would be put on the order. Obviously that did not happen

1 year ago

Reply from American Home Shield

Marylou, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Larry Camposano Taylors, SC

Fixed and or replaced appliances as promised. Replaced washing machine and fixed refrigerator like new again.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Kristin

Home shield workers have been fast and reliable and solving our problems. We turn to them first when we have a house problem.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Araca Memphis, TN

Couldn’t understand the agents on the phone. I was given several different quotes and the roofing guy has my roof looking terrible. Could have been patched much better. I still think I need a new roof. This is why I have insurance with American Homeshield.

1 year ago

Reply from American Home Shield

Araca, Thank you for letting us know about your concerns regarding your Roof request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Paula

The tech was very polite and professional. He diagnosed the issue and resolved the problem and I now have air.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Jeffrey Sarasota, FL

AC fixed with percistance and several visits and multiple parts which was all covered by Home Shield. Very well done.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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La Donna K Austin, TX

It has been difficult dealing with the vendors AHS uses. There have been instances of neglect and failure on the part of the vendors and they have left the tenants without water for over a week. This failure caused substantial secondary property damage. Also, trying to get approval for repairs is delayed and causing the tenants health problems.

1 year ago

Reply from American Home Shield

Hi La Donna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Lisa Wallace Red Bluff, CA

On my last service for my AC - Coldsnap was on time, professional, and was able to get the job done.

1 year ago

Reply from American Home Shield

Hi Lisa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Verified Customer

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Gerald Holliday Stafford, VA

Very responsive and the ease to which I can submit service orders. The companies they partner with are good too.

1 year ago

Reply from American Home Shield

Thank you for the fantastic review Gerald! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Verified Customer

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LaMonica R McAlister Patterson, CA

Easy process for filling a claim. Communicates all steps of the process, prompt service and great customer service.

1 year ago

Reply from American Home Shield

Hi La Monica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Natalie Johnson Mentor, OH

I have never had a problem with getting my appliances repaired or replaced. They are very professional.

1 year ago

Reply from American Home Shield

Hi Natalie, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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Kinshasha Johnson Carmel, CA

After determining that my microwave was irreparable, AHS replaced my microwave very quickly. I could t be happier!

1 year ago

Reply from American Home Shield

Hi Kinshasha, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Bin Ruan Henderson, NV

Good customer service! The local vendor Elite Pro did an excellent job on my appliances. Gained credits for AHS!

1 year ago

Reply from American Home Shield

Hi Bin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Gregory Schneider Las Vegas, NV

American Home Shield has helped us with several home repairs and the coordination has always been quick and easy.

1 year ago

Reply from American Home Shield

Hi Gregory, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Arthur Douglas/Splendid Dwellings New Orleans, LA

American Home Shield simply has the best coverage from years ago until now. Simplicity is most often the answer

1 year ago

Reply from American Home Shield

Hi Arthur, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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Janice Hoyett Goodwater, AL

Had nothing but good service so far, all the contractors they have sent were kind and very professional

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

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Verified Customer

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Warren William Donley Lady Lake, FL

The service is good just expensive. I am concerned about just what AHS will provide if one of my devices needs to be replaced.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Maurice L Hall-Nunn Plano, TX

You never really know what kind of service you're going to get from the vendor. Fortunately we have mostly positive experiences.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Verified Customer

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Thomas Patterson Lake Orion, MI

It took them over a year to get my stove igniter repaired! It is only repaired because I found the right people to fix it and then they argued about paying for it! My refrigerator didn't work for over 5 months before it was fixed. They offered me my $125 service fee back as a refund for waiting and I have not received the check as promised!

1 year ago

Reply from American Home Shield

Hi Thomas, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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edna terry Victorville, CA

Each time I've called, they were very polite and understood my needs and helped to resolve them quickly.

1 year ago

Reply from American Home Shield

Hi Edna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Vickie McKenna Blacksburg, VA

Very efficient and great customer service. Have had no problems at all with service requests I placed.

1 year ago

Reply from American Home Shield

Hi Vickie, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Tony R. Miller Rock Hill, SC

Thus far I've not had any issues with any of my requests. Still waiting on current claim to be completed.

1 year ago

Reply from American Home Shield

Hi Tony, Thank you for your feedback!

Dec. 23rd, 2022

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Verified Customer

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Michael Hobbs, NM

Good work, always on time never had any issues and when you call them always answer never have to call back twice.

1 year ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Barbara yochum New Orleans, LA

It was a very good experience. They came quickly and fixed my plumbing I only have one bathroom and I'm a senior

1 year ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Mark Point Marion, PA

Easy online forms to start a claim process, friendly phone service, prompt and professional contractor.

1 year ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Angelique Higbee Beaverton, OR

It just depends on what goes wrong as far as the appliance simple things like washers and dryers are easy but major appliances take a lot more time.

1 year ago

Reply from American Home Shield

Hi Angelique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Dawn Lyden San Francisco, CA

I rated that way because the policy is a SCAM. Claim denied because a made up reason. Stated that it was due to a code up. Again, flat out lie. Our water heater was replaced because it was 12 years old and it physically stopped working. Will be reporting this company to CA Department of Insurance.

1 year ago

Reply from American Home Shield

Hi Dawn, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Wilton Tucker Travelers Rest, SC

Every time I need HVAC service it's impossible to get repaired in a timely manner. I just waited 2 and a half months for a evaporator fan that was readly available online within a week. I'm not the only one having this trouble, people all over the country are reporting it to. It will eventually catch up with them.

1 year ago

Reply from American Home Shield

Hi Wilton, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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RoxAnne S Butler Cincinnati, OH

AHS came and assessed the problem and repaired within 1 hour. The Technician was very professional and personable.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Adrienne Scales Lubbock, TX

The plumbing technician explained the problem and was able to correct the issue with the hot water heater.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Dorothy Gibson-Wright Philadelphia, PA

The reason for the 5 star the service was great. The boiler tech. did a excellent good on our boiler. Great company.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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JOSEPH D DIXON San Antonio, TX

Process to start ticket, get service co. designated, and followup until repair was completed was all very good.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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John Donahue Saint Augustine, FL

The wisest thing we ever did! We"re amazed at how offen we use American Home. Reasonable. Punctual and Dependable!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Izzy Oak Park, MI

AHS was very timely, the Plumbers were courteous and very professional. They fixed the problem. Thumbs up!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Carl Guckelberger Kent, OH

I purchased Home Shield to cover my heating and cooling system. Both times (years apart) the problem was resolved.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Janet Hillhouse Grove, OK

Everything went well except having to wait over two weeks for the repair when the part was received less than a week after the initial service call.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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