American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Catherine

I dislike it when they don’t approve to replace my old unit when it needs to replace I have to pay the difference and that not good plus I pay for the whole contract for one year. At first they were great years ago but when I returned with them they have gotten worse

2 years ago

Reply from American Home Shield

Catherine, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Luis

Good service. Luis the technician very informative and professional. Sorry it would cost extra to be here on a Saturday .

2 years ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Bacote Conyers, GA

I am overall no longer satistifed with American Home Shield services. I have been a customer for many years however it appears fewer and fewer items are covered by Amercian Home Shield. Currently looking into other home warranty options that cover more repairs. This company has become a waste of my money.

2 years ago

Reply from American Home Shield

Veronica, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Josh Clark Omaha, NE

Prompt and clear communication. Great service company selection. Fair terms. Great price. We are very grateful for AHS.

2 years ago

Reply from American Home Shield

Hi Josh, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

Karen Burke Columbus, OH

I like that whenever I have an issue, they always have contact me right away to get the issue resolved

2 years ago

Reply from American Home Shield

Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

William Lake Jackson, TX

We have submitted four service requests. The service request on our hot water heater was denied even though it was covered per the contract. Our pool filter repair is complete. They are still troubleshooting our pool heater after a month. We have been waiting for 20 days to have one of our AC units repaired in the hot Texas heat!

2 years ago

Reply from American Home Shield

William, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Monica Broken Arrow, OK

It’s a good company to help you with repairs to all your appliances. You pay just 125.00 for the repair call and AHS pays for the parts.

2 years ago

Reply from American Home Shield

Monica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Valerie Glassboro, NJ

It is very easy to schedule an appointment. The companies AHS deals with in my opinion, are top notch!

2 years ago

Reply from American Home Shield

Dear Valerie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Linda

It takes too long to get a HVAC contractor out to property and they then use every loophole too avoid paying. Don’t allow outside contractors when they don’t have a contractor quickly available in extreme heat.

2 years ago

Reply from American Home Shield

Dear Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Kim Gibson-Franklin Millbrook, AL

My problem was resolved quickly. Within a couple of day I had my new refrigerator. The choices were great too.

2 years ago

Reply from American Home Shield

Dear Kim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Richard Mesquite, TX

I liked everything about American Home Shield service. They are always professional through. I highly recommend them.

2 years ago

Reply from American Home Shield

Dear Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Vanessa Chicago, IL

I hate the $100 fee especially when the technician arrives only to tell you there’s nothing they can do. There should be the option to get your money back but I keep trying and have been told that it’s required regardless if the problem is not solved.

2 years ago

Reply from American Home Shield

Dear Vanessa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

LP Houston, TX

This company is worthless. I purchased this home warranty after closing on my home less than a year ago. Recently encountered some AC issues during the hottest week so far this summer. Ended up needing a new compressor. American Home Shield covered absolutely nothing! What’s the point?! Just a big scam

2 years ago

Reply from American Home Shield

Dear LP, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Rudy Topeka, KS

I enjoy the fact that I can call anytime with a problem and know someone will assist me in my dilemma.

2 years ago

Reply from American Home Shield

Dear Rudy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Robert Granite Bay, CA

AHS provides a prompt and easy access to home service needs and has always given a friendly atmosphere.

2 years ago

Reply from American Home Shield

Dear Robert, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Massimo Danville, CA

They have been a very good company to deal with, compared to other home warranty companies I have had.

2 years ago

Reply from American Home Shield

Massimo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Ronald Layton, UT

Customer service was great. They addressed my concerns and was able to see that needed repairs were done

2 years ago

Reply from American Home Shield

Dear Ronald, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Hein North Richland Hills, TX

I have had AHS since 2014. Good coverage and consistently fast response time upon requesting services.

2 years ago

Reply from American Home Shield

Hein, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Pier Medford, NY

The service was conducted in a professional way ad the repair was of good quality! Nothing more needs to be said

2 years ago

Reply from American Home Shield

Dear Pier, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Henry Brutus El Paso, TX

Great company, great service, a bit difficult to get in touch with them. Email or chat would be great overall service improvement.

2 years ago

Reply from American Home Shield

Henry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Jakob Franzen Round Rock, TX

The repair was easy to schedule. The technician was courteous and professional. The problem was resolved quickly.

2 years ago

Reply from American Home Shield

Dear Jakob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Anthony Cohen Cumming, GA

Fast prompt service. Our washing machine was fixed within a week even though we know there were supply chain issues

2 years ago

Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Susan Gravelle Abilene, TX

We never received information about our washing machine. We were told the repairman was requesting replacing it but we never heard any other information. We have been waiting to hear back from the company

2 years ago

Reply from American Home Shield

Dear Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Liz Bryant-Arroyo Las Vegas, NV

I dislike the fact I was charged a service fee when they did not do anything, I was told that I was covered only to find out I wasn't, what a rip off, had they told me I wasn't covered I would have not gave my money up for their mistake, I'm not happy to have taken your word and you wouldn't have taken my money

2 years ago

Reply from American Home Shield

Dear Liz, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Butler, PA

When I have to pay 6k out of pocket to get one part fixed on a 24 year old machine - this service sucks. You'll pay for the part but not the service to make sure the part actually works? Thanks for nothing. 6k is half the cost of replacing my entire hvac system.

2 years ago

Reply from American Home Shield

Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Bonnie Hudson, FL

2 years ago

Reply from American Home Shield

Dear Bonnie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Deanna Cason Lincoln, NE

The response i got from my service request was phenomenal. I am very happy and cool with how my request was expedited.

2 years ago

Reply from American Home Shield

Dear Deanna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

Kim Ballard Kannapolis, NC

Affordable, comprehensive coverage, quality contractors, and quick responses to issues. Great company.

2 years ago

Reply from American Home Shield

Dear Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

Michael Benitez Flores Austin, TX

Been a customer since 1998. Very pleased and happy with the overall service and product. Reimbursement is awesome!

2 years ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star_border

Kami McManus

Service was ok, but l can't shop plans on their website or change it without having to call. I want to LOOK before I do anything.

2 years ago

Reply from American Home Shield

Dear Kami, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

George Hansen Arlington, VA

I just wish that ( in some cases) they send out contractors that have more experience. Overall, AHS is pretty good.

2 years ago

Reply from American Home Shield

George, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Kay Reynoldsburg, OH

Its a one stop place to resolve issues with home 'things.' I like not having to worry about who to call, etc

2 years ago

Reply from American Home Shield

Dear Kay, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Karen knight

Excellent service and an appt was scheduled within 48hrs. The technician sent out was absolutely wonderful!

2 years ago

Reply from American Home Shield

Karen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Mary Oxford, NC

They are quick to respond to service requests. Their service vendors are professional and do a great job.

2 years ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

Jacqueline Myrtle Beach, SC

I like the protection I have but was not very happy with the rescheduling of my appointment 3 times.

2 years ago

Reply from American Home Shield

Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrick

My A/C hasn't worked properly for 3 months. The same technician has been sent and can get it up and running for 3-5 days and then it breaks. I hired a different company to do a diagnostic check of the system and there is no refrigerant, multiple broken components none of which the AHS contractor identified or addressed.

2 years ago

Reply from American Home Shield

Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

Daniel Montville, NJ

American Home Shield immediately addressed the issue with my dryer and is replacing it since it cannot be repaired

2 years ago

Reply from American Home Shield

Daniel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 9th, 2023

check_circle

Verified Customer

star star star star star_border

Debbie McNeil Cincinnati, OH

Wish my spigot out back was covered under plumbing. Service people have been very kind and helpful. Communication has been good.

2 years ago

Reply from American Home Shield

Debbie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 9th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

JoAnn Rice TX

The 3rd party repair companies are horrible and don’t seem to know what they are doing. I have had problems with my washer now and have 2nd repair company out and still have issues on top of New issue that they have created while trying to repair my washer!

2 years ago

Reply from American Home Shield

Dear JoAnn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 8th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Daytona Beach, FL

There is a total lack of communication and misunderstanding. I don't know if it's a language, barrier or word, but the receptionist does not understand what I am saying, or communicate a solution. The technician has not repaired my work and I can't seem to get anyone to do a recall.

2 years ago

Reply from American Home Shield

Dear Debra, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 8th, 2023

check_circle

Verified Customer

star star star star star

Lori Taylor Cornelius, NC

Professional, friendly, and helpful. AHS acted quickly to schedule a technician to service my appliance.

2 years ago

Reply from American Home Shield

Dear Lori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 8th, 2023

check_circle

Verified Customer

star star star star_border star_border

Avery Martin Cordova, TN

The tech that was sent to me gave little to no information regarding the system. He was no help in further my understanding or assistancing with my system.

2 years ago

Reply from American Home Shield

Dear Avery, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 8th, 2023

check_circle

Verified Customer

star star star star star_border

TJ Prendergast Dallas, TX

It's a good value for the monthly fee, and we've used it several times in the past 3+ years since we purchased our home.

2 years ago

Reply from American Home Shield

Dear TJ, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos Alicea Vero Beach, FL

The customer service experience is non-existent. No follow up or chat agents available to assist. The price increase does not reflect what they cover and leaves customers paying out of pocket. I have had request opened for month and have been charged with no service or follow-up.

2 years ago

Reply from American Home Shield

Carlos, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Sharon Vine Grove, KY

We have had American Home Shield for many years. They are responsive, professional, easy to work with, and have very good customer service.

2 years ago

Reply from American Home Shield

Sharon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Angela Church Henderson, KY

Overall excellent service & prompt attention to problems. Sometimes phone service is inactive or does not transfer when prompt is entered.

2 years ago

Reply from American Home Shield

Angela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Radames Fuentes Killeen, TX

Tons better than the last company I was with. Quick turn around, great communication, and great follow up.

2 years ago

Reply from American Home Shield

Radames, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Debbie

Very responsive. Recently assigned a service company who called, came out and fixed the issue all within a day!

2 years ago

Reply from American Home Shield

Debbie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Gregory Irvine, CA

American Home shield is a good service for fixing simple issues like a running toilet or dripping sink. For larger jobs like a broken AC or water heater they are unreliable.

2 years ago

Reply from American Home Shield

Dear Gregory,I’m so sorry for the problems you’ve been experiencing. Please reach out to us at Bestco@ahs.com so we can discuss this further.Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Bob Grant Garland, TX

Very responsive. Their A/C repair company they sent out was very professional and were very professional.

2 years ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

American Home Shield Reviews