American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Pete Cano Tucson, AZ

Service request for a new evaporative cooler is still outstanding after two months which is totally unacceptable and unsatisfactory! Cannot get supervisory involvement to resolve the problem. Need help now. Thank you.

2 years ago

Reply from American Home Shield

Pete, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 10th, 2023

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Verified Customer

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Tiffany W. Detroit, MI

I am grateful for the service that this company provides always very professional quick and efficient thank you.

2 years ago

Reply from American Home Shield

Dear Tiffany, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Stuart

Several weeks to have tech come out on this last call. Still waiting for part, then I will have to wait some more for the tech to come and install the part.

2 years ago

Reply from American Home Shield

Stuart, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Carolee San Tan Valley, AZ

Plumber came and fixed toilet but it started leaking a couple days later. Company phone mailbox full so I cant leave message. Tried calling AHS but they want another $100 for service call, i cant and dont think i need to do that, i already paid to get toilet fixed. Help!

2 years ago

Reply from American Home Shield

Carolee, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Lonnie Rocky Point, NC

When there is some break or is not working is the that is covered I call and help is on the way, THANK YOU

2 years ago

Reply from American Home Shield

Lonnie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Brian Duncan, OK

Terrible serive because i sign up 4yrs ago so they can help fix AC when it breaks down, after tech showed it just so happen 30 minutes later AHS coverage just so happen to change coverage plan and practically didn't help with the coverageat all. Now i try to cancel the plan they hangup on me everytime.

2 years ago

Reply from American Home Shield

Brian, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 6th, 2023

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Verified Customer

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Cheryl Dallas, TX

American Home Shield provided excellent customer service and was able to resolve my issue fast and easy.

2 years ago

Reply from American Home Shield

Cheryl, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Andrew TX

The quick response to my request for service and providing professional services to complete the repaires.

2 years ago

Reply from American Home Shield

Andrew, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Michael Ramirez Palmdale, CA

They will send someone out knowing somethings not covered and charge you anyway. I paid for a tech to come and do nothing. The other time it took him 6 tries to fix my dishwasher.

2 years ago

Reply from American Home Shield

Dear Michael, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Gary Bontkowski Charlotte, NC

Great company precise and dependable very fast at getting you a technician would definitely recommend

2 years ago

Reply from American Home Shield

Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Thomas Las Vegas, NV

They replaced the broken parts. But the new parts are not working properly 😕. The technician ran out of the house and did not explain what was going wrong. I had to call customer service and they scheduled another service

2 years ago

Reply from American Home Shield

Dear Thomas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Charlie

Terrible!!! Elite air still have not completed work they can out Ive called American home warranty and contractor . Called at least 8 times spoke to someone in India promisses, promisses is all I got. Still having problems but noone cares.

2 years ago

Reply from American Home Shield

Dear Charlie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Linda Werre Gilbert, AZ

After 36 years of being a customer they sure let me down. They fooled around for about 2-3 weeks with denying coverage . Then our air conditioner burned up. Forced to spend $10,844 for a brand new one. Five days with no air at 115 degrees in Arizona. How’s that for poor service.

2 years ago

Reply from American Home Shield

Dear Linda, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Curtis Atlanta, GA

The few times that I submitted a claim they were very professional and I had no problems with that service

2 years ago

Reply from American Home Shield

Dear Curtis Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ivette Rochester, MN

AHS was on top of things. When I wasn't receiving call back from company they stepped in and got things rolling

2 years ago

Reply from American Home Shield

Dear Ivette, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Catherine

I dislike it when they don’t approve to replace my old unit when it needs to replace I have to pay the difference and that not good plus I pay for the whole contract for one year. At first they were great years ago but when I returned with them they have gotten worse

2 years ago

Reply from American Home Shield

Catherine, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Luis

Good service. Luis the technician very informative and professional. Sorry it would cost extra to be here on a Saturday .

2 years ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Veronica Bacote Conyers, GA

I am overall no longer satistifed with American Home Shield services. I have been a customer for many years however it appears fewer and fewer items are covered by Amercian Home Shield. Currently looking into other home warranty options that cover more repairs. This company has become a waste of my money.

2 years ago

Reply from American Home Shield

Veronica, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Josh Clark Omaha, NE

Prompt and clear communication. Great service company selection. Fair terms. Great price. We are very grateful for AHS.

2 years ago

Reply from American Home Shield

Hi Josh, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Karen Burke Columbus, OH

I like that whenever I have an issue, they always have contact me right away to get the issue resolved

2 years ago

Reply from American Home Shield

Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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William Lake Jackson, TX

We have submitted four service requests. The service request on our hot water heater was denied even though it was covered per the contract. Our pool filter repair is complete. They are still troubleshooting our pool heater after a month. We have been waiting for 20 days to have one of our AC units repaired in the hot Texas heat!

2 years ago

Reply from American Home Shield

William, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

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Verified Customer

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Monica Broken Arrow, OK

It’s a good company to help you with repairs to all your appliances. You pay just 125.00 for the repair call and AHS pays for the parts.

2 years ago

Reply from American Home Shield

Monica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Valerie Glassboro, NJ

It is very easy to schedule an appointment. The companies AHS deals with in my opinion, are top notch!

2 years ago

Reply from American Home Shield

Dear Valerie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Linda

It takes too long to get a HVAC contractor out to property and they then use every loophole too avoid paying. Don’t allow outside contractors when they don’t have a contractor quickly available in extreme heat.

2 years ago

Reply from American Home Shield

Dear Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Kim Gibson-Franklin Millbrook, AL

My problem was resolved quickly. Within a couple of day I had my new refrigerator. The choices were great too.

2 years ago

Reply from American Home Shield

Dear Kim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Richard Mesquite, TX

I liked everything about American Home Shield service. They are always professional through. I highly recommend them.

2 years ago

Reply from American Home Shield

Dear Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Vanessa Chicago, IL

I hate the $100 fee especially when the technician arrives only to tell you there’s nothing they can do. There should be the option to get your money back but I keep trying and have been told that it’s required regardless if the problem is not solved.

2 years ago

Reply from American Home Shield

Dear Vanessa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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LP Houston, TX

This company is worthless. I purchased this home warranty after closing on my home less than a year ago. Recently encountered some AC issues during the hottest week so far this summer. Ended up needing a new compressor. American Home Shield covered absolutely nothing! What’s the point?! Just a big scam

2 years ago

Reply from American Home Shield

Dear LP, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Rudy Topeka, KS

I enjoy the fact that I can call anytime with a problem and know someone will assist me in my dilemma.

2 years ago

Reply from American Home Shield

Dear Rudy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Robert Granite Bay, CA

AHS provides a prompt and easy access to home service needs and has always given a friendly atmosphere.

2 years ago

Reply from American Home Shield

Dear Robert, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Massimo Danville, CA

They have been a very good company to deal with, compared to other home warranty companies I have had.

2 years ago

Reply from American Home Shield

Massimo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Ronald Layton, UT

Customer service was great. They addressed my concerns and was able to see that needed repairs were done

2 years ago

Reply from American Home Shield

Dear Ronald, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Hein North Richland Hills, TX

I have had AHS since 2014. Good coverage and consistently fast response time upon requesting services.

2 years ago

Reply from American Home Shield

Hein, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Pier Medford, NY

The service was conducted in a professional way ad the repair was of good quality! Nothing more needs to be said

2 years ago

Reply from American Home Shield

Dear Pier, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Henry Brutus El Paso, TX

Great company, great service, a bit difficult to get in touch with them. Email or chat would be great overall service improvement.

2 years ago

Reply from American Home Shield

Henry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jakob Franzen Round Rock, TX

The repair was easy to schedule. The technician was courteous and professional. The problem was resolved quickly.

2 years ago

Reply from American Home Shield

Dear Jakob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Anthony Cohen Cumming, GA

Fast prompt service. Our washing machine was fixed within a week even though we know there were supply chain issues

2 years ago

Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Susan Gravelle Abilene, TX

We never received information about our washing machine. We were told the repairman was requesting replacing it but we never heard any other information. We have been waiting to hear back from the company

2 years ago

Reply from American Home Shield

Dear Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Liz Bryant-Arroyo Las Vegas, NV

I dislike the fact I was charged a service fee when they did not do anything, I was told that I was covered only to find out I wasn't, what a rip off, had they told me I wasn't covered I would have not gave my money up for their mistake, I'm not happy to have taken your word and you wouldn't have taken my money

2 years ago

Reply from American Home Shield

Dear Liz, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Jennifer Butler, PA

When I have to pay 6k out of pocket to get one part fixed on a 24 year old machine - this service sucks. You'll pay for the part but not the service to make sure the part actually works? Thanks for nothing. 6k is half the cost of replacing my entire hvac system.

2 years ago

Reply from American Home Shield

Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Bonnie Hudson, FL

2 years ago

Reply from American Home Shield

Dear Bonnie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Deanna Cason Lincoln, NE

The response i got from my service request was phenomenal. I am very happy and cool with how my request was expedited.

2 years ago

Reply from American Home Shield

Dear Deanna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Kim Ballard Kannapolis, NC

Affordable, comprehensive coverage, quality contractors, and quick responses to issues. Great company.

2 years ago

Reply from American Home Shield

Dear Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Michael Benitez Flores Austin, TX

Been a customer since 1998. Very pleased and happy with the overall service and product. Reimbursement is awesome!

2 years ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Kami McManus

Service was ok, but l can't shop plans on their website or change it without having to call. I want to LOOK before I do anything.

2 years ago

Reply from American Home Shield

Dear Kami, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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George Hansen Arlington, VA

I just wish that ( in some cases) they send out contractors that have more experience. Overall, AHS is pretty good.

2 years ago

Reply from American Home Shield

George, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Kay Reynoldsburg, OH

Its a one stop place to resolve issues with home 'things.' I like not having to worry about who to call, etc

2 years ago

Reply from American Home Shield

Dear Kay, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Karen knight

Excellent service and an appt was scheduled within 48hrs. The technician sent out was absolutely wonderful!

2 years ago

Reply from American Home Shield

Karen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mary Oxford, NC

They are quick to respond to service requests. Their service vendors are professional and do a great job.

2 years ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Jacqueline Myrtle Beach, SC

I like the protection I have but was not very happy with the rescheduling of my appointment 3 times.

2 years ago

Reply from American Home Shield

Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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