American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Ronnie

Need closer HVAC techs to my location. These guys are good but drive 140 miles one way to work on my unit.

11 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Judy

I dislike having to pay a service fee when I use your service, which I already pay for every month!!

11 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Ruth

They do not honor their oath. I have submitted

1 month ago

Reply from American Home Shield

Hello Ruth,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. Thank you for being apart of AHS. After reading your message we see your experience with AHS was not satisfactory. We apologize for this. If you need to contact AHS please reach out to AHS via email at socialmedia@ahs.com.

Best regards,
Timari H.

Dec. 26th, 2025

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Linda

Just opened account and first thing I got a human person not a recording. Getting the warranty was easy and Alex was very helpful 👌

7 months ago

Reply from American Home Shield

Hello Linda, We appreciate you taking the time to let us know about the your AHS experience. We are glad you are apart of AHS. Thank you for choosing AHS as your home warranty provider. We are glad Alex was able to assist you. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Gloria

They are a very great company .Once I call in my claim there was a service team here the next business day kudos too American Home Shield

7 months ago

Reply from American Home Shield

Hello Gloria,

Thank you for reaching out to us to let us know how great AHS is in terms of the service provided. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Anna Israel

I have had American Home Shield for several years. Recently, my air conditioner went out. It was my understanding that they would repair or replace anything that went wrong with the covered appliance after I paid the $100 fee to the repairman. I am writing this review to warn future customers; THEY DO NOT. I was told that I had to pay $1150 to patch up an old unit that needed to be replaced, and they would pay for part of the repair. They did send me a check for the portion that they said they covered $860.

7 months ago

Reply from American Home Shield

Hello Anna Israel,

We hope all is well. Thank you for taking the time to share your experience with AHS. We understand your AC unit was not working and you thought the unit was going to be replaced instead or repaired. We understand you received a check from AHS to completed the job. If you are still experiencing issue with he AC unit please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

American Home Shield

Jun. 20th, 2025

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Verified Customer

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Darryl

They completed my repairs in a timely and efficient manner. Techs were very professional and accommodating.

1 year ago

Reply from American Home Shield

Hi Darryl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Sonia

Some contractors are not prompt in handling their assignments. As a result it reflects badly on AHS.

1 year ago

Reply from American Home Shield

Thanks Sonia. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Feb. 5th, 2025

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Verified Customer

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Vicki Ejibe

I loved the ease of the booking and most of all the fast and efficient way the workmen did their job.

1 year ago

Reply from American Home Shield

Dear Vicki,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Mitchell

We have been with AHS for over 20 years. For the most part we’ve been satisfied. One incident that wasn’t satisfactory was with our refrigerator.

1 year ago

Reply from American Home Shield

Hi Mitchell,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Karl

The technician came over and really didn't diagnose any issues. Saw it was working and left. So now if the problem occurs again I will have to Pay the deductible again

1 year ago

Reply from American Home Shield

Hi Karl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Nancy

There are way too many emails and texts reminding of the appointment and I don't like the 9 hour window for their arrival time.

1 year ago

Reply from American Home Shield

Thanks Nancy. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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DEVON

I’ve cancelled my membership 3 times and they keep charging. Talked to multiple people from the company that said they would review the conversations where they claimed I agreed to something that I did not. No return phone calls. Customer service is trash.

1 year ago

Reply from American Home Shield

Hi Devon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Jennifer

In the past year, every time I put in a service request, the assigned provider does not contact me. Last time, I ended up cancelling the request and paying out of pocket for service after 3 weeks. This time, the same thing is happening. We have almost a month out, and I still have a leaking pipe!

1 year ago

Reply from American Home Shield

Hi Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lemaya

Easy to schedule service! Got an appointment in a decent amount of time and with friendly technician.

1 year ago

Reply from American Home Shield

Hi Lemaya, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Larry

Very pleased so far with the service response and technicians that were sent to do the repairs. Thank you.

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Pamela

I had my refrigerator serviced within 2 days of putting in a request. Very prompt and courteous service.

1 year ago

Reply from American Home Shield

Hi Pamela, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Carolina

I am not very happy with ty the outcome of my previous report of my microwave. I have paid $100 numerous times for the repeated issue. I was lead to believe if it can't be fixed by AHS, it will be replaced. My microwave is still not working and AHS has decided not to fix it. What service is that! Very unhappy customer!

1 year ago

Reply from American Home Shield

Hi Carolina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 17th, 2024

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Verified Customer

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Dona

The company is very responsive. They act quickly to find the appropriate tradesman to handle your situation.

1 year ago

Reply from American Home Shield

Hi Dona, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 12th, 2024

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Verified Customer

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Denise

It was a great experience. It hasn't never been anything but great in the 30 years I have been a customer

1 year ago

Reply from American Home Shield

Hi Denise, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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George

I like the ease of turning in a claim and dealing with the repair company that was assigned to repair my dishwasher.

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Verified Customer

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Eddie

I was accused of abusing my washing machine and denied my claim. The washing machine is over 8 years and I don't agree with the their denial. I have asked for the report of the denial over couple days ago and have not received the report. I would not recommend this company.

1 year ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Randy

The last service company did not immediately respond to my request, it required a resubmission to get them to the house.

1 year ago

Reply from American Home Shield

Thanks Randy, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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Nicole

User friendly website. I easily and quickly filed a claim. AHS kept me apprised of the status of my repair.

1 year ago

Reply from American Home Shield

Dear Nicole,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rex O'Brien

Prompt and professional service. Quality work performed by the technicians assigned to correct the problem.

1 year ago

Reply from American Home Shield

Hi Rex, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Kristina

It is taking a while to get a repair for my AC. May heating and air came on October22nd to diagnose and its not November 12th and I still have no AC.

1 year ago

Reply from American Home Shield

Hi Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Chris

The customer service is the worst I have ever experienced in my 40 years on this planet. I wouldn't recommend AHS to any friends or family. I've had issues with them not honoring my warranty policy/agreement on multiple occasions.

1 year ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Michelle Lewis

Whenever I have any issues and file a claim, I receive prompt service from a reputable professional.

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Leslie

We have had this company for years for our primary residence and our rentals. This was the best decision we ever made.

1 year ago

Reply from American Home Shield

Leslie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Neil

Always quick service when we need it. We were able to get our service calls completed in a timely manner.

1 year ago

Reply from American Home Shield

Thanks, Neil. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Taquetta

I love the prompt service. They get right to it and complete it as fast as possible. The job is always a thumbs up!!

1 year ago

Reply from American Home Shield

Hi Taquetta, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Nakesha

The plumber had none of the parts to fix the issue. Then, after a second opinion, I found out that none of the parts needed to be replaced at all. Everything was flushed out and worked fine. So the plumber simply chose to be lazy and do no work when he showed up, causing me to be out of $75 for no reason.

1 year ago

Reply from American Home Shield

Dear Nakesha, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Shavar

I don't know if they have to give different companies however, I wish they would keep using or ask if we have a preference.

1 year ago

Reply from American Home Shield

Thanks Shavar. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Jennifer R

I was charged a fee for a company to come and repair my garage door which came off the track and the technician did not even go in the garage. He took one look at the door and said that it was not covered and he left. I was charged $125 for less than two minutes. Ridiculous. I will not be renewing this contract.

1 year ago

Reply from American Home Shield

Hi Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

American Home Shield did not repair my appliance like they state in their contract. In fact, they denied my claim based upon a refrigerator door gasket which had nothing to do with my original claim of my refrigerator not cooling to a correct temperature.

1 year ago

Reply from American Home Shield

Hi Paul, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Daryl

They collect payments from customers, when the customers have a service call. They say that the issue is existing . They file false reports on the service tech that they sent out. No where in the report that the problem is existing

1 year ago

Reply from American Home Shield

Hi Daryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Lesley

This is the absolute worst company ever! Customer service reps are terrible to deal with, as if they have a script to read from and don’t deviate from that script to address or even acknowledge your concerns. All they say is “mmhmm, upon checking….” The service technicians they have wrong for them is even worse.

1 year ago

Reply from American Home Shield

Hi Lesley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Renee

No one informed me that my claim was denied. I had to call customer services and check status of My claim. Then I was not even offered options to have my A/C repaired. Makes no sense to have home warranty, if the warranty company is not going to make repairs.

1 year ago

Reply from American Home Shield

Hi Renee, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Mariah

Oct. 3rd, 2024

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Verified Customer

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Kathy Simmons

Unless it is a simple fix, it can take weeks. And of course when you call customer service, it is very hard to understand the reps.

1 year ago

Reply from American Home Shield

Hi Kathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Scott

I will continue to write negative reviews about your company. You ripped me off for $11,000, it’s documented and you know it. I’ve been a customer a long time and I’m a real estate agent. My posts can reach thousands of realtors whom often times may have bought their clients a year membership to AHS

1 year ago

Reply from American Home Shield

Hi Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Brek

Company that was sent out never fixed our fridge. They came multiple times over a four month period! We ended up buying a new fridge out of our own pocket after spending $100 copay with Sears (company that was supposed to repair the fridge). Don't waist money on this insurance. I'm out $1000 for a fridge, $100 to Sears, and $800+ for insurance!

1 year ago

Reply from American Home Shield

Dear Brek,
I understand your frustration regarding your refrigerator claim and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience.

Sincerely,
American Home Shield

Sep. 11th, 2024

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Verified Customer

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David

I have been very disappointed in my service this year. As a longtime customer, i feel the level of service has gone down hill. I also find it interesting that after a claim and complaints my rates get hiked up.

1 year ago

Reply from American Home Shield

Hi David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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AZBen

AHS is not able to dispatch a qualified HVAC service to fix or condemn my through-the-wall heat pump. This 12000 BTU per hour unit is not cooling and when your assigned contractors call, they tell me they cannot work on through the wall units of this size. Please fix it some other way, probably by replacing it because it's old.

1 year ago

Reply from American Home Shield

HI Ben, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Syed

Irrational assessment by authorization; Repeated explanation by contractor still declined the refrigerator trouble shooting or cash-out; clearly deliberate effort to NOT pay for the service/replacemnt of the refrigerator. I’ll lodge a formal complaint both with AHS and BBB.

1 year ago

Reply from American Home Shield

Hi Syed, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Robert

I have had a horrendous experience. One or more of your employees have been complicit in defrauding me by concluding without basis that I misused an appliance. Not only is there no evidence of that but there is affirmative evidence that employees made defamatory statements. I will be reporting this to appropriate authorities.

1 year ago

Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Behzad

Charging me with the dispatch fee before letting me if the item is covered or not based on my contract. Despite the fact I had provided all necessary description and model number and type of the item on my service request form.

1 year ago

Reply from American Home Shield

Hi Behzad, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Tinh

AHS is the worst company I have ever done business with. It took them over a month to fix my washer, and they outsource their customer service to India. I have already canceled my contract. They also lack a proper management team, relying only on an escalation team based in India.

1 year ago

Reply from American Home Shield

Hi Tinh, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Cynthia

This feedback is with regard to service request that failed to be handled in manner needed. Customer had NO HOT WATER for almost 2 WEEKS. Customer pays for “Premium” policy and when requests for remedy and expedited service were made for health of our family the response was “sorry”. Unacceptable and completely dissatisfied.

1 year ago

Reply from American Home Shield

Hi Cynthia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Dieera

I would say I never had a problem with the services, the company”s that came out did the job!! No complaints!

1 year ago

Reply from American Home Shield

Hi Dieera, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Pablo

My AC is not working since July and you guys did not fixed it. The compressor is not compressing properly and my house will never get under 80 degrees. Compressor is running all day none stop and you guys claim that everything is good. I am already working with BBB to hopefully solve this issue.

1 year ago

Reply from American Home Shield

Hi Pablo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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