American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Paul

I just had a bathroom faucet replaced and the service was quick and very professional

10 months ago

Reply from American Home Shield

Hi Paul,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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althea perry

Great fast and very reliable. My technician are always professional and go the extra mile.

10 months ago

Reply from American Home Shield

Dear Althea,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Tachara

The ease of putting in a request and the customer service of the plumber that assisted me.

10 months ago

Reply from American Home Shield

Hi Tachara,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Ricky

The response time was swift and the quality of the work was excellent; thank you!

10 months ago

Reply from American Home Shield

Hi Ricky,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Samantha

The monthly price keeps going up and your core services do not change. The add ons that you try to help account for the price increase do not help.

10 months ago

Reply from American Home Shield

Hi Samantha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Emad

The person that fixed our faucet was professional and completed the work in a timely manner.

10 months ago

Reply from American Home Shield

Dear Emad,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Paul

Takes too long to get service to our home. When given the option to her our own contractor, it takes forever to get reimbursed, if at all.

10 months ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Doris

very easy to request assistance and AHS works to find a good professional to take cre of the issue

10 months ago

Reply from American Home Shield

Hi Doris, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Stan

excellent service . Did not experience any problems and professional customer service

11 months ago

Reply from American Home Shield

Hi Stan, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shirlette

American Home Shield is dependable. They are professional. They are wonderful!!!!!

11 months ago

Reply from American Home Shield

Hi Shirlette, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Shing

The service man was very professional very quick very knowledgeable and very polite

11 months ago

Reply from American Home Shield

Hi Shing, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Dave

I appreciated the prompt approval of the air conditioning repair during a warm week of weather.

11 months ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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George

I like the ease of turning in a claim and dealing with the repair company that was assigned to repair my dishwasher.

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Verified Customer

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Eddie

I was accused of abusing my washing machine and denied my claim. The washing machine is over 8 years and I don't agree with the their denial. I have asked for the report of the denial over couple days ago and have not received the report. I would not recommend this company.

1 year ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Randy

The last service company did not immediately respond to my request, it required a resubmission to get them to the house.

1 year ago

Reply from American Home Shield

Thanks Randy, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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Nicole

User friendly website. I easily and quickly filed a claim. AHS kept me apprised of the status of my repair.

1 year ago

Reply from American Home Shield

Dear Nicole,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rex O'Brien

Prompt and professional service. Quality work performed by the technicians assigned to correct the problem.

1 year ago

Reply from American Home Shield

Hi Rex, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Kristina

It is taking a while to get a repair for my AC. May heating and air came on October22nd to diagnose and its not November 12th and I still have no AC.

1 year ago

Reply from American Home Shield

Hi Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Chris

The customer service is the worst I have ever experienced in my 40 years on this planet. I wouldn't recommend AHS to any friends or family. I've had issues with them not honoring my warranty policy/agreement on multiple occasions.

1 year ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Michelle Lewis

Whenever I have any issues and file a claim, I receive prompt service from a reputable professional.

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Leslie

We have had this company for years for our primary residence and our rentals. This was the best decision we ever made.

1 year ago

Reply from American Home Shield

Leslie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Neil

Always quick service when we need it. We were able to get our service calls completed in a timely manner.

1 year ago

Reply from American Home Shield

Thanks, Neil. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Taquetta

I love the prompt service. They get right to it and complete it as fast as possible. The job is always a thumbs up!!

1 year ago

Reply from American Home Shield

Hi Taquetta, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Nakesha

The plumber had none of the parts to fix the issue. Then, after a second opinion, I found out that none of the parts needed to be replaced at all. Everything was flushed out and worked fine. So the plumber simply chose to be lazy and do no work when he showed up, causing me to be out of $75 for no reason.

1 year ago

Reply from American Home Shield

Dear Nakesha, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Shavar

I don't know if they have to give different companies however, I wish they would keep using or ask if we have a preference.

1 year ago

Reply from American Home Shield

Thanks Shavar. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Jennifer R

I was charged a fee for a company to come and repair my garage door which came off the track and the technician did not even go in the garage. He took one look at the door and said that it was not covered and he left. I was charged $125 for less than two minutes. Ridiculous. I will not be renewing this contract.

1 year ago

Reply from American Home Shield

Hi Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

American Home Shield did not repair my appliance like they state in their contract. In fact, they denied my claim based upon a refrigerator door gasket which had nothing to do with my original claim of my refrigerator not cooling to a correct temperature.

1 year ago

Reply from American Home Shield

Hi Paul, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Daryl

They collect payments from customers, when the customers have a service call. They say that the issue is existing . They file false reports on the service tech that they sent out. No where in the report that the problem is existing

1 year ago

Reply from American Home Shield

Hi Daryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Lesley

This is the absolute worst company ever! Customer service reps are terrible to deal with, as if they have a script to read from and don’t deviate from that script to address or even acknowledge your concerns. All they say is “mmhmm, upon checking….” The service technicians they have wrong for them is even worse.

1 year ago

Reply from American Home Shield

Hi Lesley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Renee

No one informed me that my claim was denied. I had to call customer services and check status of My claim. Then I was not even offered options to have my A/C repaired. Makes no sense to have home warranty, if the warranty company is not going to make repairs.

1 year ago

Reply from American Home Shield

Hi Renee, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Mariah

Oct. 3rd, 2024

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Verified Customer

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Kathy Simmons

Unless it is a simple fix, it can take weeks. And of course when you call customer service, it is very hard to understand the reps.

1 year ago

Reply from American Home Shield

Hi Kathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Scott

I will continue to write negative reviews about your company. You ripped me off for $11,000, it’s documented and you know it. I’ve been a customer a long time and I’m a real estate agent. My posts can reach thousands of realtors whom often times may have bought their clients a year membership to AHS

1 year ago

Reply from American Home Shield

Hi Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Brek

Company that was sent out never fixed our fridge. They came multiple times over a four month period! We ended up buying a new fridge out of our own pocket after spending $100 copay with Sears (company that was supposed to repair the fridge). Don't waist money on this insurance. I'm out $1000 for a fridge, $100 to Sears, and $800+ for insurance!

1 year ago

Reply from American Home Shield

Dear Brek,
I understand your frustration regarding your refrigerator claim and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience.

Sincerely,
American Home Shield

Sep. 11th, 2024

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Verified Customer

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David

I have been very disappointed in my service this year. As a longtime customer, i feel the level of service has gone down hill. I also find it interesting that after a claim and complaints my rates get hiked up.

1 year ago

Reply from American Home Shield

Hi David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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AZBen

AHS is not able to dispatch a qualified HVAC service to fix or condemn my through-the-wall heat pump. This 12000 BTU per hour unit is not cooling and when your assigned contractors call, they tell me they cannot work on through the wall units of this size. Please fix it some other way, probably by replacing it because it's old.

1 year ago

Reply from American Home Shield

HI Ben, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Syed

Irrational assessment by authorization; Repeated explanation by contractor still declined the refrigerator trouble shooting or cash-out; clearly deliberate effort to NOT pay for the service/replacemnt of the refrigerator. I’ll lodge a formal complaint both with AHS and BBB.

1 year ago

Reply from American Home Shield

Hi Syed, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Robert

I have had a horrendous experience. One or more of your employees have been complicit in defrauding me by concluding without basis that I misused an appliance. Not only is there no evidence of that but there is affirmative evidence that employees made defamatory statements. I will be reporting this to appropriate authorities.

1 year ago

Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Behzad

Charging me with the dispatch fee before letting me if the item is covered or not based on my contract. Despite the fact I had provided all necessary description and model number and type of the item on my service request form.

1 year ago

Reply from American Home Shield

Hi Behzad, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Tinh

AHS is the worst company I have ever done business with. It took them over a month to fix my washer, and they outsource their customer service to India. I have already canceled my contract. They also lack a proper management team, relying only on an escalation team based in India.

1 year ago

Reply from American Home Shield

Hi Tinh, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Cynthia

This feedback is with regard to service request that failed to be handled in manner needed. Customer had NO HOT WATER for almost 2 WEEKS. Customer pays for “Premium” policy and when requests for remedy and expedited service were made for health of our family the response was “sorry”. Unacceptable and completely dissatisfied.

1 year ago

Reply from American Home Shield

Hi Cynthia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Dieera

I would say I never had a problem with the services, the company”s that came out did the job!! No complaints!

1 year ago

Reply from American Home Shield

Hi Dieera, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Pablo

My AC is not working since July and you guys did not fixed it. The compressor is not compressing properly and my house will never get under 80 degrees. Compressor is running all day none stop and you guys claim that everything is good. I am already working with BBB to hopefully solve this issue.

1 year ago

Reply from American Home Shield

Hi Pablo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Arun

Overall very happy with the service they provide. Not very happy with significant increase in monthly premiums in the last year or so .

1 year ago

Reply from American Home Shield

Hi Arun, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shripathi

Now that AHS has also bought its competitor OneGuard, they can charge whatever they want for premiums. I just saw a 50% increase in my annual renewal.

1 year ago

Reply from American Home Shield

Hi Shripathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

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Verified Customer

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Alan

I had prior work done on my ac which was not fixed correctly. I was charged $1000 then. Now in order to get it fixed correctly it costing me another $1000. The new contractor has done an excellent job. However the prior contractor bached the job. Very disappointed in ahs for because the contractors they use are medoker at the best.

1 year ago

Reply from American Home Shield

Hi Alan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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K

Lack of integrity and communication. Would rather pay for my appliances than ever have to deal with them again. They broke my fridge trying to fix the ice machine and it took over 2 months to get a replacement. The debacle and headaches that happened in that two months is not worth any "warranty" they offer.

1 year ago

Reply from American Home Shield

Hi K, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Judy Bailey McCurdy

I have used AHS 3-4 times in the past 10 years. Never had a problem and they are quick getting you taken care of.

1 year ago

Reply from American Home Shield

Hi Judy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Joseph

AHS advertises "we'll fix it or replace it" After paying monthly member fees for about 7years i filed my first claim.. Now, after 7 months and 7 service calls and another $200 in fees, my refrigerator is still not working as it should!!

1 year ago

Reply from American Home Shield

Hi Joseph, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Marion

I was very disappointed with my technician that was assigned to me. He was not a great communicator. Ahs replaced my item in a timely manner.

1 year ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Julie

The service providers are not all consistently professional. My air conditioning company lied on necessary replacement costs , misdiagnosed and p When I asked for a second diagnosis, I was told no. I had to pay out of pocket for repairs from an outside company I called, but they fixed it cheaper than service company said.

1 year ago

Reply from American Home Shield

Dear Julie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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