American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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George

We needed a new microwave - our policy covers it so they quickly replaced it.

8 months ago

Reply from American Home Shield

Hello George,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. AHS does their best to be the best for their members. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 12th, 2025

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Verified Customer

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Roger

Price and value! We have always received fast and fair service.

8 months ago

Reply from American Home Shield

Hello Roger,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sandy

First time with your company trying you out and so far so good

8 months ago

Reply from American Home Shield

Hello Sandy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS so far. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Eileen

Reputation and response time. Also, the technician does an excellent job!

8 months ago

Reply from American Home Shield

Hello Eileen,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Dennis

Contractors were prompt with the apointment and great customer and service.

8 months ago

Reply from American Home Shield

Hi Dennis,
Thank you for sharing that you had a great experience with our service pros! We love partnering with you on your home repairs and look forward to supporting you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Norma

It seems they don’t cover much you pay for your policy and when you need to use it oh sorry that’s not Covered for most things. It’s kind of a waste of money.

8 months ago

Reply from American Home Shield

Hi Norma,
Thank you for sharing your feedback with us. Our goal is to consistently provide quality service while honoring the terms of your warranty. Please feel free to email us at socialmedia@ahs.com so we can review your claim and coverage with you. Thank you!

Sincerely,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Howard

The repair person was very good and moved quickly and effectionately.

8 months ago

Reply from American Home Shield

Thank you, Howard! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Unisa

The agency was professional in their work. Came on time and did the repairs.

8 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Great 😃👍👍👍 because I cannot do that kind of work anymore.

8 months ago

Reply from American Home Shield

Thanks for sharing your feedback. We are glad we are able to help.

Kim

Nov. 6th, 2025

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Verified Customer

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Heidi

My realtor recommended Home Shield and I am so grateful he did!

8 months ago

Reply from American Home Shield

Heidi,
We're so pleased to hear you're happy with your home warranty service! It's our privilege to help protect your home, and we look forward to continuing to support you for years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Joanna

Always fast and every one that comes in very pleasant so far

8 months ago

Reply from American Home Shield

Joanna,
Thank you for the 5-star review! We're always here to support you with your home needs—it's what we love to do.

Best,
Victoria M.

Nov. 6th, 2025

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B. JOHNSON Richmond, VA

Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jan. 29th, 2024

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Arooj Naeem Washington, DC

American Home Shield has been a reliable choice for my home protection needs. The service covers a wide range of appliances and systems, providing comprehensive protection. The claims process is generally smooth, and customer service has been helpful in addressing any issues. While the service fee and plan costs can add up, the peace of mind and coverage make American Home Shield a valuable investment for home maintenance.

2 years ago

Reply from American Home Shield

Arooj, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 8th, 2023

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Tyrone Walton Atlanta, GA

I was turned on to insurance for your home from a buddy and he proposed AHS. I read over their policies and signed up. About a year went by and the micro wave went out. They sent out a repairman; $75 charge and he could not fix so they replaced same make and model. I was hooked after that and also they offer parts for appliances at a cheaper cost thru their network.

2 years ago

Reply from American Home Shield

Tyrone, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 9th, 2023

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Jason McDonald Covington, KY

My wife and I used American home shield some years ago. We purchased the policy as a function of a home purchase, with no real intention of using it. However, within the first few months of owning the house, we needed to use it for several items. We paid our deductibles and helpful technicians were sent for the various issues, and they were solved. We would do business with them again.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Nicky Martin Philadelphia, MS

When we brought our very first home, I had no clue that home warranty was as important as it is for homeowners. We were recommended American Home Warranty by my uncle, very costly, however if you factor in the cost of ware and tare of a home without a warranty it will definitely pay for itself. We looked at this like an investment of sorts. I advise anyone that owns a home to check out this company, they will walk you through every step of the way.

3 years ago

Reply from American Home Shield

Hi Nicky, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Linda Abegglen Nevermann Langley, WA

I subscribed to American Home Shield almost one year ago. I filed 4 claims with AHS, and they responded quickly. I thought they might reject them because I was a fairly new subscriber, but they quickly took the information and within a couple of days, appropriate contractors called to schedule the appointments. VERY IMPRESSIVE! I applaud AHS for their commitment and integrity in honoring their policies.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Christopher M Harper Katy, TX

Within a year of owning my home the dishwasher started leaking, and thankfully we had American Home Shield to fall back on. After contacting them, they help with selecting a company to visit my house to look at the dishwasher and determine the leak source. Within a few days they had everything done, for a small out of pocket expense. The entire process was much easier than I would have expected.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Robert Ashbee Mason, OH

I purchased a Home Warranty when I put my home up for sale. The Realtor suggested this as an incentive to the prospective buyer (s) as peace of mind to help the sale go through. Before I actually sold my house I had an occasion to use this warranty to get my outdoor AC unit replaced which for a small deductible ended up incresing the sale price as a positive feature. I feel anyone either selling or buyers who did not receive a home warranty check put American Home Shie;d.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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HeidiB Neenah, WI

We've had AHS with our first home and when we moved, we were going to get it again but the homeowner included it in the sale. We've always had great success with claims and getting service done. It's also paid off. We've had our air conditioner, stove, refrigerator, dishwasher, garage door opener all replaced when parts couldn't be found or it was cheaper to replace than repair. We're very happy with AHS and recommend it to all our friends.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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jeff molitor Chicago, IL

I bought a new home a few years back and as part of the sale negotiated a Home Warranty for 1 year. I am so glad I did! 2 appliances went out (stove and refrigerator) and when I called American Home Shield I thought I would get the run around but they were incredibly responsive and helpful. 1 appliance was fixed with 3-4 days and the other was a total replacement. A huge benefit to owning a home and highly recommended!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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James Goodman Silverdale, WA

American Home Shield was so easy to work with, and I'm sincerely impressed in their company. They took the time to explained details and differences in warranty coverage verses insurance coverage. They allowed me to ask questions and answered them without a judgement or a pushy attitude. When a claim was needed they work quickly to diagnosis our problem and formulated a plan to fix it fast. They had great communication to keep us posted during the whole process. Highly recommend.

4 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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Kristian Benavides Houston, TX

American Home Shield has been there for my family when we have unexpected repairs. Not only do they have multiple ways to submit a claim , whether online or by phone, the response time from vendors is extremely fast. Also , the vendors are always top reviewed experts when you google their service. The fact they take pride in the quality of the expert they send to help , speaks volumes to their service and commitment to quality.

4 years ago

Reply from American Home Shield

Hi Kristian. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 15th, 2021

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Erinmarie Xian Seffner, FL

They have replaced or repaired multiple appliances for me and it has always been easy and affordable. When a repair couldnt be completed they replaced my washing machine with an upgraded version and then I bought the matching dryer machine thru them at a discounted rate. Very happy with the CS and value and most of all the competence of the companies the send when I have a claim.

4 years ago

Reply from American Home Shield

Hi Erinmarie. Thank you so much for the positive feeback. We are so delighted to hear how wonderful your service and repair experiences have been. Thank you for trusting AHS. We look forward to being your warranty company for many years to come.

Oct. 28th, 2021

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Nancy Denault Eastpointe, MI

I've had American Home Shield for many years now. I love them. Never had a problem with them If something goes wrong I can either call them or go on their web page and open a ticket. They call right away. Let me know who they are sending to fix my problem. They do a follow up to make sure they showed up and there was no. problems. They take their payment out if my account each month and when I need service they take service call out. Very convenient and easy to work with. Very pleased with them as a Home Warranty Company. Highly recommend them. Great to work with.

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you for letting us know how esay and effective it has been for you to get the service that you need. We want you to always know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Oct. 28th, 2021

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Kymberlea Burnau Mesa, AZ

WHen we first purchased our home, it included a 1 year home warranty. Given it was an older home, we felt more comfortable w/our purchase because of having it. Later that summer, it sure came in handy, as our A/C went out in Arizona. AHS was great to work with & got someone out w/in a few hours & we were quickly back in our cool house. At the end of that year, we opted to extend our home warranty & it’s definitely helped on multiple occasions.

8 years ago

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Tami Allen Gilbert, AZ

We bought an American Home Shield home warranty with last two houses we've bought. In the first house, our problems were minor, just an appliance here or there that were broken and repaired. But in our last house, we had an American Home Shield warranty and had to have two air conditioning units replaced. They were old units, and we knew that when we bought the house, but we didn't think they'd need replaced in the first year! Until that first summer. We live in Arizona, so when an air conditioner goes out--it's URGENT. American Home Shield was great to work with and got us a repair specialist out quickly. When it was determined that the units needed to be replaced, they took care of everything, and we only had to pay a small fee. Best warranty purchase ever. You never think you need a warranty--until you do! American Home Shield was amazing to work with.

8 years ago

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Ola Ayo

I like the response time and there customer care team help me every step in improving my home appliances

4 months ago

Reply from American Home Shield

Hi Ola,
Thanks so much for the 5 stars! We’re thrilled to hear our team was quick to respond and helpful throughout the process. We’re grateful to have you as an AHS member.

Sincerely,
Victoria M.

Mar. 2nd, 2026

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Verified Customer

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David W Knox

water heater failure. Called American Home Shield soonest they could send a plumber was 3 days. i ended up replacing the water heater myself. then the plumber arrived and verified that the old water heater failed.

9 months ago

Reply from American Home Shield

Hello David W Knox,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work order for the water heater could not be serviced sooner than 3 days. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 3rd, 2025

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Verified Customer

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Srinivas

I am giving a 1 star since I cannot give any lower. It took more than a month to fix my dishwasher. They wouldn't let me fix it by other repair companies. Follow ups are difficult and yield nothing.

9 months ago

Reply from American Home Shield

Hello Srinivas,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work order for the dishwasher is up to par. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 2nd, 2025

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Verified Customer

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Olivia

I truly recommend American Home Shield. I like the service, the savings and peace of mind.

10 months ago

Reply from American Home Shield

Hello Olivia,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strive to have the best service.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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William

Shady, rude, trifling employees. Beat you over the head with red tape to get out of paying out on services for which the customer is paying them to provide.

11 months ago

Reply from American Home Shield

Hello William,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize that your experience was not to you satisfaction. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

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Verified Customer

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Andrew

Ease of Service Request, the professionalism and knowledge of the technicians sent by AHS and Peace of Mind

1 year ago

Reply from American Home Shield

Hello Andrew, We appreciate you taking the time to let us know about the your AHS experience. AHS does its best to send their members the best technicians to their home. We are glad AHS was able to send you professional and nonweldable technicians. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Tammie

I like everything about the plan. Customer service is great. The gentleman that come out was great!

1 year ago

Reply from American Home Shield

Hello Tammie,

Thank you for reaching out to us to let us know you are happy with AHS and the service AHS is providing you. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Verified Customer

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Jennifer

I had doubts to begin with, but when I needed service, it was perfect! I couldn't have asked for a better experience.

1 year ago

Reply from American Home Shield

Hello Jennifer,

Thank you for taking the time to reach out regarding your experience with AHS and leave a positive review. We appreciate your feedback. We are glad your needs were met.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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Verified Customer

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Steven

Peace of mind knowing that if something goes wrong all I have to do is call AHS and it will be taken care of.

1 year ago

Reply from American Home Shield

Hi Steven, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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Daniel

The repair person was friendly and went above and beyond fixing the problem. I’ll be a customer for life!

1 year ago

Reply from American Home Shield

That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Maribeth

Will it renew this after expiration from home purchase. Trying to get a dishwasher fixed and have had four different calls and I still do not have a. Working dishwasher. For the amount of money they paid for parts and labor it would have been cheaper to replace the dishwasher!!!! Don’t waste your money!

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Rajesh

The garbage disposer I received (American Standard) was not the exact replacement and not sure how reliable it is. It looked very cheap.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 21st, 2025

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Verified Customer

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Dawn

I like that when something goes awry in my home I always have a backup plan with American Homeshield

1 year ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Don Howell

Have never had a problem with AHS. They are very cooperative and get my problems resolved in a timely manner.

1 year ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Darryl

They completed my repairs in a timely and efficient manner. Techs were very professional and accommodating.

1 year ago

Reply from American Home Shield

Hi Darryl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Sonia

Some contractors are not prompt in handling their assignments. As a result it reflects badly on AHS.

1 year ago

Reply from American Home Shield

Thanks Sonia. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Feb. 5th, 2025

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Verified Customer

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Vicki Ejibe

I loved the ease of the booking and most of all the fast and efficient way the workmen did their job.

1 year ago

Reply from American Home Shield

Dear Vicki,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Mitchell

We have been with AHS for over 20 years. For the most part we’ve been satisfied. One incident that wasn’t satisfactory was with our refrigerator.

1 year ago

Reply from American Home Shield

Hi Mitchell,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Karl

The technician came over and really didn't diagnose any issues. Saw it was working and left. So now if the problem occurs again I will have to Pay the deductible again

1 year ago

Reply from American Home Shield

Hi Karl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Nancy

There are way too many emails and texts reminding of the appointment and I don't like the 9 hour window for their arrival time.

1 year ago

Reply from American Home Shield

Thanks Nancy. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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DEVON

I’ve cancelled my membership 3 times and they keep charging. Talked to multiple people from the company that said they would review the conversations where they claimed I agreed to something that I did not. No return phone calls. Customer service is trash.

1 year ago

Reply from American Home Shield

Hi Devon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Jennifer

In the past year, every time I put in a service request, the assigned provider does not contact me. Last time, I ended up cancelling the request and paying out of pocket for service after 3 weeks. This time, the same thing is happening. We have almost a month out, and I still have a leaking pipe!

1 year ago

Reply from American Home Shield

Hi Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lemaya

Easy to schedule service! Got an appointment in a decent amount of time and with friendly technician.

1 year ago

Reply from American Home Shield

Hi Lemaya, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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