American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Diane P Tempe, AZ

First time user so I was anxious to see how quickly my problem would be solved. I was pleasantly surprised by a quick response and very professional service for my refrigerator. He Diane explained what was wrong and was very courteous. Made me glad that I chose American Home Shield!

8 years ago

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Monicka Boyd

I was very impressed with the quick dispatch of a very replicable company to service my appliance issues. I read their reviews and they were 4 stars. AHS does not take short cuts by working with Service companies with poor ratings.. I’m very pleased with them, I will most definitely renew my contract with them.

8 years ago

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Bonnie Graham TX

My washer stopped working and after the technician came out informed me that it was not repairable. The technician notified you of this and your Appliance Repair Department took over and did an absolutely wonderful job taking care of the problem. I now have a new washer in place and have it paid for. Thank you for the wonderful service!

8 years ago

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D Lehr Lindale, TX

We bought a house that included this home warranty. So glad! The first year both outside & inside A/C broke. Took about 3 weeks to diagnose & repair each one. We just used a window unit both times until it was repaired. Washing machine broke & it took 3 weeks also. Even with the 3 week wait, it saved us a lot of money. Just wish they could do repairs faster. We renewed after the first year.

8 years ago

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Pam A

I have been a customer for 10 yrs. AHS has great customer service. The phones are manned with people who have patience and understand their customers concerns. They are professional and knowledgeable. I have recommended many people to AHS. It is a good co.

8 years ago

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Erika Seriale

The manager of the authorizations department was kind and very helpful. One of the customer service reps of the department was not, and pretty much told us there was nothing else we could do. Once we spoke with the manager, she guided us through the whole process. Very grateful for her.

8 years ago

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Verified Customer

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Alice

Quick to respond and good follow through.

5 months ago

Reply from American Home Shield

Hello Alice,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 19th, 2025

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Verified Customer

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Fred

I could not contact American Home Shield when I had trouble with their contractor. They came three to my home and did not fix the problem.

5 months ago

Reply from American Home Shield

Hello Fred,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. Thank you for being apart of AHS. After reading your message we see your experience with AHS was not satisfactory. We apologize for this. If you need to contact AHS please reach out to AHS via email at socialmedia@ahs.com.

Best regards,
Timari H.

Dec. 19th, 2025

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Verified Customer

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Stacey

Great experience! The service provided was above standard.

5 months ago

Reply from American Home Shield

Hello Stacey,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 17th, 2025

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Verified Customer

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Patricia

I have no problems with any work orders.

5 months ago

Reply from American Home Shield

Hello Patricia,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 17th, 2025

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Verified Customer

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Lori

Fast appointments and quality technicians dispatched.

5 months ago

Reply from American Home Shield

Hello Lori,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 12th, 2025

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Verified Customer

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David

YOUR PROMPT RESPONSE TO SERVISE REQUESTS

5 months ago

Reply from American Home Shield

Hello David,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Maria

A friend recommended me to get the insurance few years ago

5 months ago

Reply from American Home Shield

Hello Maria,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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John

Easy process, peace of mind. One less worry.

5 months ago

Reply from American Home Shield

Hello John,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Lucille

Detailed and good guidance. Clear instructions

5 months ago

Reply from American Home Shield

Hello Lucille,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 2nd, 2025

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Verified Customer

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George

We needed a new microwave - our policy covers it so they quickly replaced it.

6 months ago

Reply from American Home Shield

Hello George,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. AHS does their best to be the best for their members. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 12th, 2025

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Verified Customer

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Roger

Price and value! We have always received fast and fair service.

6 months ago

Reply from American Home Shield

Hello Roger,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sandy

First time with your company trying you out and so far so good

6 months ago

Reply from American Home Shield

Hello Sandy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS so far. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Eileen

Reputation and response time. Also, the technician does an excellent job!

6 months ago

Reply from American Home Shield

Hello Eileen,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Dennis

Contractors were prompt with the apointment and great customer and service.

6 months ago

Reply from American Home Shield

Hi Dennis,
Thank you for sharing that you had a great experience with our service pros! We love partnering with you on your home repairs and look forward to supporting you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Norma

It seems they don’t cover much you pay for your policy and when you need to use it oh sorry that’s not Covered for most things. It’s kind of a waste of money.

6 months ago

Reply from American Home Shield

Hi Norma,
Thank you for sharing your feedback with us. Our goal is to consistently provide quality service while honoring the terms of your warranty. Please feel free to email us at socialmedia@ahs.com so we can review your claim and coverage with you. Thank you!

Sincerely,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Howard

The repair person was very good and moved quickly and effectionately.

6 months ago

Reply from American Home Shield

Thank you, Howard! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Unisa

The agency was professional in their work. Came on time and did the repairs.

6 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Great 😃👍👍👍 because I cannot do that kind of work anymore.

6 months ago

Reply from American Home Shield

Thanks for sharing your feedback. We are glad we are able to help.

Kim

Nov. 6th, 2025

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Verified Customer

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Heidi

My realtor recommended Home Shield and I am so grateful he did!

6 months ago

Reply from American Home Shield

Heidi,
We're so pleased to hear you're happy with your home warranty service! It's our privilege to help protect your home, and we look forward to continuing to support you for years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Joanna

Always fast and every one that comes in very pleasant so far

6 months ago

Reply from American Home Shield

Joanna,
Thank you for the 5-star review! We're always here to support you with your home needs—it's what we love to do.

Best,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Christina

I was pleased with the repair to my dryer. Technician was polite and punctual.

7 months ago

Reply from American Home Shield

Thank you, Christina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Gary

Great to have confidence in having protection for our home with a great company

7 months ago

Reply from American Home Shield

Hello Gary,

Thank you for reaching out to us. We are glad you are with AHS and feel protected.

Best regards,
Timari H.
American home shield

Oct. 9th, 2025

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Verified Customer

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Uri

You just find stupid excuse you cannot even prove not to pay me. For 35 years, I recommend your company to my client when I sell them a house. Ain’t going to happen again.

7 months ago

Reply from American Home Shield

Hello Uri,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize for the issue you are having regarding receiving payment or coverage. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 10th, 2025

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Verified Customer

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Claudia Dilks

This summer my air conditioner broke down in the middle of the summer, it was fived in one day.

8 months ago

Reply from American Home Shield

Hello Claudia Dilks,

Thank you for reaching out to us. We are happy you reached out to us regarding AHS. We understand your air conditioning went down and was fixed in one day. AHS strives to give their members great service. We are happy to know you had quick service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Verified Customer

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Les

Everything has gone very well. Great service, response, and communication.

8 months ago

Reply from American Home Shield

Hello Les,

Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 28th, 2025

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B. JOHNSON Richmond, VA

Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jan. 29th, 2024

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Arooj Naeem Washington, DC

American Home Shield has been a reliable choice for my home protection needs. The service covers a wide range of appliances and systems, providing comprehensive protection. The claims process is generally smooth, and customer service has been helpful in addressing any issues. While the service fee and plan costs can add up, the peace of mind and coverage make American Home Shield a valuable investment for home maintenance.

2 years ago

Reply from American Home Shield

Arooj, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 8th, 2023

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Tyrone Walton Atlanta, GA

I was turned on to insurance for your home from a buddy and he proposed AHS. I read over their policies and signed up. About a year went by and the micro wave went out. They sent out a repairman; $75 charge and he could not fix so they replaced same make and model. I was hooked after that and also they offer parts for appliances at a cheaper cost thru their network.

2 years ago

Reply from American Home Shield

Tyrone, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 9th, 2023

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Jason McDonald Covington, KY

My wife and I used American home shield some years ago. We purchased the policy as a function of a home purchase, with no real intention of using it. However, within the first few months of owning the house, we needed to use it for several items. We paid our deductibles and helpful technicians were sent for the various issues, and they were solved. We would do business with them again.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Nicky Martin Philadelphia, MS

When we brought our very first home, I had no clue that home warranty was as important as it is for homeowners. We were recommended American Home Warranty by my uncle, very costly, however if you factor in the cost of ware and tare of a home without a warranty it will definitely pay for itself. We looked at this like an investment of sorts. I advise anyone that owns a home to check out this company, they will walk you through every step of the way.

3 years ago

Reply from American Home Shield

Hi Nicky, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Linda Abegglen Nevermann Langley, WA

I subscribed to American Home Shield almost one year ago. I filed 4 claims with AHS, and they responded quickly. I thought they might reject them because I was a fairly new subscriber, but they quickly took the information and within a couple of days, appropriate contractors called to schedule the appointments. VERY IMPRESSIVE! I applaud AHS for their commitment and integrity in honoring their policies.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Christopher M Harper Katy, TX

Within a year of owning my home the dishwasher started leaking, and thankfully we had American Home Shield to fall back on. After contacting them, they help with selecting a company to visit my house to look at the dishwasher and determine the leak source. Within a few days they had everything done, for a small out of pocket expense. The entire process was much easier than I would have expected.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Robert Ashbee Mason, OH

I purchased a Home Warranty when I put my home up for sale. The Realtor suggested this as an incentive to the prospective buyer (s) as peace of mind to help the sale go through. Before I actually sold my house I had an occasion to use this warranty to get my outdoor AC unit replaced which for a small deductible ended up incresing the sale price as a positive feature. I feel anyone either selling or buyers who did not receive a home warranty check put American Home Shie;d.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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HeidiB Neenah, WI

We've had AHS with our first home and when we moved, we were going to get it again but the homeowner included it in the sale. We've always had great success with claims and getting service done. It's also paid off. We've had our air conditioner, stove, refrigerator, dishwasher, garage door opener all replaced when parts couldn't be found or it was cheaper to replace than repair. We're very happy with AHS and recommend it to all our friends.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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jeff molitor Chicago, IL

I bought a new home a few years back and as part of the sale negotiated a Home Warranty for 1 year. I am so glad I did! 2 appliances went out (stove and refrigerator) and when I called American Home Shield I thought I would get the run around but they were incredibly responsive and helpful. 1 appliance was fixed with 3-4 days and the other was a total replacement. A huge benefit to owning a home and highly recommended!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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James Goodman Silverdale, WA

American Home Shield was so easy to work with, and I'm sincerely impressed in their company. They took the time to explained details and differences in warranty coverage verses insurance coverage. They allowed me to ask questions and answered them without a judgement or a pushy attitude. When a claim was needed they work quickly to diagnosis our problem and formulated a plan to fix it fast. They had great communication to keep us posted during the whole process. Highly recommend.

4 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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Kristian Benavides Houston, TX

American Home Shield has been there for my family when we have unexpected repairs. Not only do they have multiple ways to submit a claim , whether online or by phone, the response time from vendors is extremely fast. Also , the vendors are always top reviewed experts when you google their service. The fact they take pride in the quality of the expert they send to help , speaks volumes to their service and commitment to quality.

4 years ago

Reply from American Home Shield

Hi Kristian. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 15th, 2021

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Erinmarie Xian Seffner, FL

They have replaced or repaired multiple appliances for me and it has always been easy and affordable. When a repair couldnt be completed they replaced my washing machine with an upgraded version and then I bought the matching dryer machine thru them at a discounted rate. Very happy with the CS and value and most of all the competence of the companies the send when I have a claim.

4 years ago

Reply from American Home Shield

Hi Erinmarie. Thank you so much for the positive feeback. We are so delighted to hear how wonderful your service and repair experiences have been. Thank you for trusting AHS. We look forward to being your warranty company for many years to come.

Oct. 28th, 2021

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Nancy Denault Eastpointe, MI

I've had American Home Shield for many years now. I love them. Never had a problem with them If something goes wrong I can either call them or go on their web page and open a ticket. They call right away. Let me know who they are sending to fix my problem. They do a follow up to make sure they showed up and there was no. problems. They take their payment out if my account each month and when I need service they take service call out. Very convenient and easy to work with. Very pleased with them as a Home Warranty Company. Highly recommend them. Great to work with.

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you for letting us know how esay and effective it has been for you to get the service that you need. We want you to always know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Oct. 28th, 2021

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Kymberlea Burnau Mesa, AZ

WHen we first purchased our home, it included a 1 year home warranty. Given it was an older home, we felt more comfortable w/our purchase because of having it. Later that summer, it sure came in handy, as our A/C went out in Arizona. AHS was great to work with & got someone out w/in a few hours & we were quickly back in our cool house. At the end of that year, we opted to extend our home warranty & it’s definitely helped on multiple occasions.

7 years ago

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Tami Allen Gilbert, AZ

We bought an American Home Shield home warranty with last two houses we've bought. In the first house, our problems were minor, just an appliance here or there that were broken and repaired. But in our last house, we had an American Home Shield warranty and had to have two air conditioning units replaced. They were old units, and we knew that when we bought the house, but we didn't think they'd need replaced in the first year! Until that first summer. We live in Arizona, so when an air conditioner goes out--it's URGENT. American Home Shield was great to work with and got us a repair specialist out quickly. When it was determined that the units needed to be replaced, they took care of everything, and we only had to pay a small fee. Best warranty purchase ever. You never think you need a warranty--until you do! American Home Shield was amazing to work with.

7 years ago

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Cherish

I like American Home shield because of its simplicity and responsive customer service representative.

4 months ago

Reply from American Home Shield

Hi Cherish,
We’re pleased to hear you’re satisfied with our home warranty service. Thank you for trusting us with your home repairs!

Regards,
Victoria M.

Jan. 13th, 2026

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Katie

American home shield has been trying for me for the past two years now I like their roof repair service

4 months ago

Reply from American Home Shield

Hi Katie,
Thank you so much for your 5‑star review! We’re glad to hear we’ve been able to support you over the past two years and that you’re happy with our roof repair service. We truly appreciate your trust in American Home Shield.

Regards,
Victoria M.

Jan. 13th, 2026

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Verified Customer

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William

Shady, rude, trifling employees. Beat you over the head with red tape to get out of paying out on services for which the customer is paying them to provide.

9 months ago

Reply from American Home Shield

Hello William,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize that your experience was not to you satisfaction. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

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