American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Kristian Benavides Houston, TX

American Home Shield has been there for my family when we have unexpected repairs. Not only do they have multiple ways to submit a claim , whether online or by phone, the response time from vendors is extremely fast. Also , the vendors are always top reviewed experts when you google their service. The fact they take pride in the quality of the expert they send to help , speaks volumes to their service and commitment to quality.

4 years ago

Reply from American Home Shield

Hi Kristian. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 15th, 2021

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Erinmarie Xian Seffner, FL

They have replaced or repaired multiple appliances for me and it has always been easy and affordable. When a repair couldnt be completed they replaced my washing machine with an upgraded version and then I bought the matching dryer machine thru them at a discounted rate. Very happy with the CS and value and most of all the competence of the companies the send when I have a claim.

4 years ago

Reply from American Home Shield

Hi Erinmarie. Thank you so much for the positive feeback. We are so delighted to hear how wonderful your service and repair experiences have been. Thank you for trusting AHS. We look forward to being your warranty company for many years to come.

Oct. 28th, 2021

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Nancy Denault Eastpointe, MI

I've had American Home Shield for many years now. I love them. Never had a problem with them If something goes wrong I can either call them or go on their web page and open a ticket. They call right away. Let me know who they are sending to fix my problem. They do a follow up to make sure they showed up and there was no. problems. They take their payment out if my account each month and when I need service they take service call out. Very convenient and easy to work with. Very pleased with them as a Home Warranty Company. Highly recommend them. Great to work with.

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you for letting us know how esay and effective it has been for you to get the service that you need. We want you to always know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Oct. 28th, 2021

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Kymberlea Burnau Mesa, AZ

WHen we first purchased our home, it included a 1 year home warranty. Given it was an older home, we felt more comfortable w/our purchase because of having it. Later that summer, it sure came in handy, as our A/C went out in Arizona. AHS was great to work with & got someone out w/in a few hours & we were quickly back in our cool house. At the end of that year, we opted to extend our home warranty & it’s definitely helped on multiple occasions.

8 years ago

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Tami Allen Gilbert, AZ

We bought an American Home Shield home warranty with last two houses we've bought. In the first house, our problems were minor, just an appliance here or there that were broken and repaired. But in our last house, we had an American Home Shield warranty and had to have two air conditioning units replaced. They were old units, and we knew that when we bought the house, but we didn't think they'd need replaced in the first year! Until that first summer. We live in Arizona, so when an air conditioner goes out--it's URGENT. American Home Shield was great to work with and got us a repair specialist out quickly. When it was determined that the units needed to be replaced, they took care of everything, and we only had to pay a small fee. Best warranty purchase ever. You never think you need a warranty--until you do! American Home Shield was amazing to work with.

8 years ago

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Verified Customer

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Stella

It was a gift, but having to contact American Home Shield I found them to be very helpful.

9 months ago

Reply from American Home Shield

Hi Stella,
We’re happy to hear that the AHS home warranty has been a valuable asset for your home, and we hope to continue helping you with your home repairs for many years to come!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Colleen

I am so thankful I switched to (AHS). Best decision I’ve ever made in home warranty.

9 months ago

Reply from American Home Shield

Wow, Colleen—your review truly made our day! We’re grateful for the opportunity to partner with you on your home repairs. Thank you for being a valued AHS member.

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Trish

Good prices and fast services. Everytime I make a claim it gets handled fast and accurate

10 months ago

Reply from American Home Shield

Hello Trish,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Claudia

AHS has several tiers to choose from, and the coverage offered is a good value for the money.

10 months ago

Reply from American Home Shield

Hello Claudia,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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John

Quick response, easy scheduling and even rescheduling (due to my work schedule) knowledgeable tech.

10 months ago

Reply from American Home Shield

Hi John,
We're pleased to hear the technician was able to make scheduling accommodations that fit your needs. Thank you for trusting us with your home maintenance and repairs.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Lc

I’ve had American Home show for many years. I totally trust them and they take good care of me.

10 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Lori

It was so easy to file a claim and get a certified technician out to fix my washer.

10 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Tabitha

Fast, quality, and professional service. Service is amazing and resolved swiftly

10 months ago

Reply from American Home Shield

Thank you for rating AHS Home Warranty service, Tabitha! We truly appreciate your feedback and look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Maria

Reliable and safe company and offers fast service is very good for any emergency.

10 months ago

Reply from American Home Shield

Hello Maria,
We truly appreciate the 5-star review—thank you for entrusting us with your home maintenance and repairs! It's a pleasure to support you.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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David W Knox

water heater failure. Called American Home Shield soonest they could send a plumber was 3 days. i ended up replacing the water heater myself. then the plumber arrived and verified that the old water heater failed.

11 months ago

Reply from American Home Shield

Hello David W Knox,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work order for the water heater could not be serviced sooner than 3 days. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 3rd, 2025

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Verified Customer

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Srinivas

I am giving a 1 star since I cannot give any lower. It took more than a month to fix my dishwasher. They wouldn't let me fix it by other repair companies. Follow ups are difficult and yield nothing.

11 months ago

Reply from American Home Shield

Hello Srinivas,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work order for the dishwasher is up to par. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 2nd, 2025

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Verified Customer

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Jeff

Been very pleased. The only negative is the delay getting approved and waiting on the part to arrive.

1 year ago

Reply from American Home Shield

Hello Jeff,

Thank you for reaching out to us. We appreciate you taking the time to let us know You are happy with AHS service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Verified Customer

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Yvonne

Poor customer service and slow processing claim. Every time you spoke to a company representative the story was changed. Unacceptable what customers have to experience to get serviced.

1 year ago

Reply from American Home Shield

Hello Yvonne,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize the unsatisfactory experience you had with AHS. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

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Verified Customer

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Andrew

Ease of Service Request, the professionalism and knowledge of the technicians sent by AHS and Peace of Mind

1 year ago

Reply from American Home Shield

Hello Andrew, We appreciate you taking the time to let us know about the your AHS experience. AHS does its best to send their members the best technicians to their home. We are glad AHS was able to send you professional and nonweldable technicians. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Tammie

I like everything about the plan. Customer service is great. The gentleman that come out was great!

1 year ago

Reply from American Home Shield

Hello Tammie,

Thank you for reaching out to us to let us know you are happy with AHS and the service AHS is providing you. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Verified Customer

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Jennifer

I had doubts to begin with, but when I needed service, it was perfect! I couldn't have asked for a better experience.

1 year ago

Reply from American Home Shield

Hello Jennifer,

Thank you for taking the time to reach out regarding your experience with AHS and leave a positive review. We appreciate your feedback. We are glad your needs were met.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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Verified Customer

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Steven

Peace of mind knowing that if something goes wrong all I have to do is call AHS and it will be taken care of.

1 year ago

Reply from American Home Shield

Hi Steven, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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Daniel

The repair person was friendly and went above and beyond fixing the problem. I’ll be a customer for life!

1 year ago

Reply from American Home Shield

That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Maribeth

Will it renew this after expiration from home purchase. Trying to get a dishwasher fixed and have had four different calls and I still do not have a. Working dishwasher. For the amount of money they paid for parts and labor it would have been cheaper to replace the dishwasher!!!! Don’t waste your money!

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Rajesh

The garbage disposer I received (American Standard) was not the exact replacement and not sure how reliable it is. It looked very cheap.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 21st, 2025

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Verified Customer

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Dawn

I like that when something goes awry in my home I always have a backup plan with American Homeshield

1 year ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Don Howell

Have never had a problem with AHS. They are very cooperative and get my problems resolved in a timely manner.

1 year ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Darryl

They completed my repairs in a timely and efficient manner. Techs were very professional and accommodating.

1 year ago

Reply from American Home Shield

Hi Darryl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Sonia

Some contractors are not prompt in handling their assignments. As a result it reflects badly on AHS.

1 year ago

Reply from American Home Shield

Thanks Sonia. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Feb. 5th, 2025

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Verified Customer

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Vicki Ejibe

I loved the ease of the booking and most of all the fast and efficient way the workmen did their job.

1 year ago

Reply from American Home Shield

Dear Vicki,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Mitchell

We have been with AHS for over 20 years. For the most part we’ve been satisfied. One incident that wasn’t satisfactory was with our refrigerator.

1 year ago

Reply from American Home Shield

Hi Mitchell,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Karl

The technician came over and really didn't diagnose any issues. Saw it was working and left. So now if the problem occurs again I will have to Pay the deductible again

1 year ago

Reply from American Home Shield

Hi Karl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Nancy

There are way too many emails and texts reminding of the appointment and I don't like the 9 hour window for their arrival time.

1 year ago

Reply from American Home Shield

Thanks Nancy. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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DEVON

I’ve cancelled my membership 3 times and they keep charging. Talked to multiple people from the company that said they would review the conversations where they claimed I agreed to something that I did not. No return phone calls. Customer service is trash.

1 year ago

Reply from American Home Shield

Hi Devon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Jennifer

In the past year, every time I put in a service request, the assigned provider does not contact me. Last time, I ended up cancelling the request and paying out of pocket for service after 3 weeks. This time, the same thing is happening. We have almost a month out, and I still have a leaking pipe!

1 year ago

Reply from American Home Shield

Hi Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lemaya

Easy to schedule service! Got an appointment in a decent amount of time and with friendly technician.

1 year ago

Reply from American Home Shield

Hi Lemaya, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Larry

Very pleased so far with the service response and technicians that were sent to do the repairs. Thank you.

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Pamela

I had my refrigerator serviced within 2 days of putting in a request. Very prompt and courteous service.

1 year ago

Reply from American Home Shield

Hi Pamela, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Carolina

I am not very happy with ty the outcome of my previous report of my microwave. I have paid $100 numerous times for the repeated issue. I was lead to believe if it can't be fixed by AHS, it will be replaced. My microwave is still not working and AHS has decided not to fix it. What service is that! Very unhappy customer!

1 year ago

Reply from American Home Shield

Hi Carolina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 17th, 2024

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Verified Customer

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Dona

The company is very responsive. They act quickly to find the appropriate tradesman to handle your situation.

1 year ago

Reply from American Home Shield

Hi Dona, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 12th, 2024

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Verified Customer

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Denise

It was a great experience. It hasn't never been anything but great in the 30 years I have been a customer

1 year ago

Reply from American Home Shield

Hi Denise, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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George

I like the ease of turning in a claim and dealing with the repair company that was assigned to repair my dishwasher.

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Verified Customer

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Eddie

I was accused of abusing my washing machine and denied my claim. The washing machine is over 8 years and I don't agree with the their denial. I have asked for the report of the denial over couple days ago and have not received the report. I would not recommend this company.

1 year ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Randy

The last service company did not immediately respond to my request, it required a resubmission to get them to the house.

1 year ago

Reply from American Home Shield

Thanks Randy, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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Nicole

User friendly website. I easily and quickly filed a claim. AHS kept me apprised of the status of my repair.

1 year ago

Reply from American Home Shield

Dear Nicole,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rex O'Brien

Prompt and professional service. Quality work performed by the technicians assigned to correct the problem.

1 year ago

Reply from American Home Shield

Hi Rex, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Kristina

It is taking a while to get a repair for my AC. May heating and air came on October22nd to diagnose and its not November 12th and I still have no AC.

1 year ago

Reply from American Home Shield

Hi Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Chris

The customer service is the worst I have ever experienced in my 40 years on this planet. I wouldn't recommend AHS to any friends or family. I've had issues with them not honoring my warranty policy/agreement on multiple occasions.

1 year ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Michelle Lewis

Whenever I have any issues and file a claim, I receive prompt service from a reputable professional.

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Leslie

We have had this company for years for our primary residence and our rentals. This was the best decision we ever made.

1 year ago

Reply from American Home Shield

Leslie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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