American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Ginger Spartanburg, SC

In regards to a service call for my Central Gas Heat. As stipulated in my AHS contract, I have bi-annual service calls on my heating an air. The most recent identified significant cracks and rust which when they completely crack or burst, carbon monoxide will be emitted. I submitted the service request to have the parts replaced explaining these were issues already identified but the system is still functioning. The service man came the next day, checked and confirmed the conditions, took copies and pictures that had been provided by the first company and said it would be submitted with response within 2 business days. On the 3rd day, I called for a status and was told as long as the unit was functioning, they would not perform any service..... why didn't they disclose that at the initial request? They still charged my credit card $100 knowing there would be no service before the technician even came.

7 years ago

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Jeff

Provided the service I expected. Pleased with everything with this company except their monthly rate increase and service call fee increases. 50% increase is way to high. I am shopping around for another home warranty. $1800 a year is too much.

7 years ago Edited January 10, 2024

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Knee deep Windsor Mill, MD

Great response to calls or online requests. Have found out that the repair/replace process, sometimes leaves you with outdated/old parts. Had water IN BASEMENT, for months every time it rained, due to sump pump installed crooked, and not working properly. Plumbers would look at pump and say nothing wrong. Had to hire my own plumber to correct the problem. My old pump that was installed in 2015 was dated 2005. IT WAS ALREADY 10 YEARS OLD. Plumber took photos.

7 years ago

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Robert Smith Queen Creek, AZ

Everytime one of my appliance devices breaks down and I can't correct the issue AHS has been there to help. They are prompt and the contractors are on-time, mostly early. I like just having to pay a deductible unless the device is trash.

7 years ago

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David Sacramento, CA

The Home Shield approved electrical company serviced my electrical problem in a very timely and professional manner. They discovered where the problem was, and told me that I needed to contact my electric service provider to replace a worn part in the underground service box. The problem was fixed, and I am a happy Home Shield customer.

7 years ago

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Mack Marietta, GA

Easy to make service request on the website. Once you place your request you are notified of the vendor who will be providing the service and when you should expect to hear from them. AHS checks with you through out the process to ensure it is progressing satisfactory

7 years ago

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Karen Chesterfield, VA

AHS Works with several repair companies I had to call AHS- back because the one company was taking too long to fix my repair they quickly assign a new repair company to fix my fridge . They work for the customer not the company and the service is awesome

7 years ago

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Edna Clemons Memphis, TN

Best company every. My refrigerator wasn't cooling they sent Greenway out and they said it was a fan. They order the fan when the fan came in Greenway came back out to install the fan. It still wasn't cooling I call,Greenway came back discovered I had another fan that was no working. It was discovered I have 3 fans and 2 was not working.

7 years ago

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Mark Bregel Palm Desert, CA

I purchased a new home in the desert. The stove, draggsville, found out it was protected by Home Shield, the pool heater as well. Took 2 calls, both were courteous & knologable. All fixed to better than normal. BIG thumbs up...THANXX Mark B.

7 years ago

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Cindy Grogan Goodyear, AZ

I have been a customer since 2011 and have received service on my air conditioner, plumbing, garage door, refrigerator, stove top and fire alarms. All of my experience with the service providers has been excellent with the exception of the stove top. The stove top service was just ok as they had to come out several times for the same issue. The only thing I would suggest improving is the customers ability to choose a provider.

7 years ago

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Marian Markus San Jose, CA

This is a dependable company. I know that if I need service, it will be provided. This gives me peace of mind and that is very important. My last service call should get an 11. 5 hour window for the technician and he arrived 10 minutes into that. Problem solved in another 20. It just doesn't get any better!

7 years ago

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Carol Temple, TX

We purchased coverage when we bought an older home. In less than a year, the downstairs heat and air units went out. AHS was responsive in seeing repairmen for the few times necessary until the units finally died. We were patient and have ended up with new inside units.

7 years ago

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John Canton, GA

The technician - Tim - arrived ahead of schedule and was very courteous, knowledgeable and professional. The heating unit was quickly repaired and Tim explained thoroughly what was repaired and how to handle this problem in the future.

7 years ago

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A L Palmyra, VA

I called about a vibrating/humming sound coming from my interior wall. I assumed it was something to do with my HVAC. I called AHS and I was able to set up a next day appt with a local company. The company was very thorough and efficient. Unfortunately, the humming noise is still continuing, so I don’t know what else to do. 🤷🏼‍♀️

7 years ago

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Latiq Qureshi Buckeye, AZ

I had problems with my heating as it stopped to work. t was cold and we needed quick resolution of the problem. I went online to request the service to fix the problem. I received the service schedule and appointment right away. The technician came the following day to fix the problem. the problem was fixed very efficiently.

7 years ago

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Winsome Johnson Houston, TX

I depend on American Home Shield to make repairs in my home because the company is reliable, and professional. It's comforting to know that I can contact them anytime and know that the work will be completed in a timely manner, and it is not very expensive.

8 years ago

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jesse vasquez San Antonio, TX

AHS is a life savior. My wife and I are both seniors and cannot fix our stuff on our own. We do not trust repairmen on our own either. AHS has always sent the best technicians right away every time we have needed AHS services. Thank you AHS for being there for us seniors.

8 years ago

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Gay McMichael

The majority of service has Ben positive until the last request. Needed someone who could move a thermostat. Service associate that was sent was not able to help us. My understanding is that we would not be charged since service was not completed. Was charged. Called American Hime Shield to set up another visit. Did not get call back. We are left without issue being resolved.

8 years ago

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Margaret Norcross, GA

I am have been the loyal customer for American Home Shield since 2000. I am very happy AHS's service, The only bad experienced was in summer of 2016, American Home Shield has sent a very poor service company 6 times within 4 months trying to fixed my air conditioning. Finally due to my insistence for another service provider, they finally sent another company which properly diagnosed the problem and fixed my air conditioning in 2 visits. Still AHS was there to get the right provider who competently fixed my air conditioning problem.

8 years ago Edited September 14, 2021

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D. Keter Norfolk, VA

We put in a request for our washer and dryer. The dryer is now working fine; however, the repair service person who came out for the washer had to return twice (we're fine with that) and said he had to order a part. That was three weeks ago. We're still waiting to hear from him when he will come back. We also had very slow service on a toilet issue we had in the past. It took the service person five days to come out and replace a small part. Why do these service calls take so long to happen? We worry that if our heating system or the air conditioner goes down, we will end up having to wait a long time for service. Can't these orders for repairs happen in a more timely manner???

8 years ago

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Steven Nagy Mesa, AZ

We have had home shield for over a year now. Though some of the contractors they use are not the best, We have had more good experiences with them than bad. The worst was Gilbert Air in Az. They messed up our A/C install. We had very little A/C for the entire month of August. Comfort Conditioning cam in and corrected the issue..they were great! Home Shield stuck with us the entire time. I was in contact with the at LEAST 2 times a week. They showed empathy,and worked hard to fix our problem. I have had to use home shield a few times since then,we have always had a great customer experience.

8 years ago

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Christine Tierney Sugar Land, TX

As with all insurance policies, you hope you'll never need to use it. We did need to use our AHS policy and have really mixed feelings about it. The initial home visit was quickly scheduled, but of course, that was just the first visit to diagnose the problem. At the subsequent visit the following week, a determination was made that the micro/convection oven was irreparable. That's when the delays began. It was impossible to reach anyone by phone without a 2-3 hour wait. I had to wait twice before I could get even an idea of when the new unit would be delivered. In all, it was more than a month before I finally got a new microwave.

8 years ago

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Marilyn Jacobs Ponte Vedra Beach, FL

I have had very positive experiences with the services that I've received. Technicians arrived on time. They've been friendly and professional. The job has been completed in a very reasonable amount of time and whatever has been broken has been up and running without any further problems. The customer service is excellent. My only complaint is that there is a very long waiting time, (sometimes over an hour), before the representative answers my call.

8 years ago

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Merita Bell Fairburn, GA

When i called,the representative was courteous and set about getting my information and sending the right technician to my home, if the repair is not done the first time a second opinion is given,which is a wonderful thing.I have been very satisfied with your company.

8 years ago

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Jerry White Rockwall, TX

I've been with AHS for 8 years now. When it comes to simple repairs they deserve a 5 star rating. Pay your $75 deductible and be done with it. It wasn't until one of my items needed replacing that the song and dance routine started. Horrible hold times to speak with someone, to be told that at first my item was not being replaced because of chemical damage then when I got a second opinion they said the gas line value wasn't big enough but no chemical damage. From what I found out through my investigation they give these repair companies guidelines and dollar amounts they can go up to. I guess it was a little much to expect them to cover a $2,900 pool heater that I am having to come out of pocket for. Yes, I stayed with them. I wished they would have been as loyal to me as I have been to them.

8 years ago

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Ellen Murrell North Richland Hills, TX

I switched to American Homeshield in 2015. I have Never regretted my switch. They are wonderful help for the elderly. The companies they hire are wonderful. The staff is so kind and mannerly. THANK YOU FOR YOUR PROFESSIONALISM....

8 years ago Edited January 10, 2024

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Matthew Footville, WI

ALWAYS PROMPT AND STRAIGHT FORWARD . easy to talk to reps.. and Response and Service Turn around time is very Quick and Timely .. I'm very pleased with the company and service providers that we have had.. .. We have been using this Company for the better part of 2 DECADES and never had an issue..

8 years ago

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Benny Late Frisco, TX

During a recent cold snap here in Texas, my furnace broke. I opened a ticket with AHS and was able to get service within 4 days. The interaction with AHS' website and follow up was painless and easy. I didn't have any issue at all with their payment or anything. The multiple day wait time was contractor specific, calendar or lower priority for warranty clients, so that was frustrating, but I'm still very happy with AHS.

8 years ago

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Barbara Revolta Wadsworth, IL

Our experience with American Home Shield was very good. We had just purchased the home the year prior. The service representative was especially helpful explaining the problem and advising us of future steps we could take to prevent any additional problems in the future. All in all he was very thorough, considerate, and helpful.

8 years ago

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Gene Gaines Sterling, VA

Garage door spring broke, so could not open door. Service response was excellent. Garage door spring was fixed, replaced, with no delay. Repairman took the time, after the repair to teach me about garage doors. Excellent job.

8 years ago

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Lois Carrington Pittsburgh, PA

Your customer service and employees, once the phone is answered, is excellent. Your repairman are excellent. I left after approx 20 years and came right back, because the other company, Am. Res. could not match your service in any way. I am well pleased.

8 years ago

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Marcia Faith Jones Summerville, SC

The warranty program is great. I would rate the hold times to speak to a representative as a negative 10. As much money as ya'll receive, you would think that they would have enough customer service people to respond to your customers. I've been on hold from 30 min to over an hour. I just don't have that kind of time to be placed on hold. Not putting your customers first will always be a fail. I almost rated them a 5 out of 10, mainly because of this one issue, but I wanted to be fair to AHS. Thanks

8 years ago

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Jill Dougherty Rio Rancho, NM

Responsive 80% of time. Good service people, timely, and knowledgeable. I have had a contract w them for 4 years. The only difficulty we experienced was with a plumbing company that was dragging its feet to fix a tankless hot water heater. I complained and American Home Shield spoke to vendor, we got it fixed. It took almost 6 weeks.

8 years ago

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Gregory Garrett Houston, TX

I’ve had nothing but exceptional service from AHS....the only exception is the amount of time it takes to speak with a customer rep when I call for any reason. Usually on the plus side of 20 minutes to get anyone on the phone, but the companies they send out to do the repairs have been wonderful!

8 years ago

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Leonard Williams Temecula, CA

American Home Shield is a wonderful company to deal with . They do not keep you hanging. When scheduling appt. with serviceman - they were always prompt, and knowledgeable and got the job done without wasting a lot of time. You rock American Home Shield.

8 years ago

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Robin Port Allen, LA

This warranty is the best thing I’ve ever purchased. Thankfully I don’t need to use it to often but when I do they are fast, professional, reliable and resolve my issues fully. I just can’t say enough good things. Everybody should be using them...they are a lifesaver!!!

8 years ago

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Ronald R Bennett Sr Las Vegas, NV

Until the latest experience involving our hot water heater, we had been very satisfied. The water heater experience was a total disaster on your part. We called in for an initial evaluation and found out several days later that it would be several days more yet, all of that time without hot water! We called another company and they came out that day and replaced it. AHS did send us a check for the heater, but the damage to us in lack of caring or immediate service cast a very dark shadow on our renewal of contract. As President Donald says. we will wait and see.

8 years ago

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Roderic Nelson Baltimore, MD

Sometimes it a long wait on hold but the reps are very courteous. I have only used my policy 2 times one was a complete success the other was a complete Disaster. But Homeshield rep took the time to listen to my issue and apologized, I wasn't offered my derive fee back after I used my own serviced provider but hey they listened to my issue and apologized.

8 years ago

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Christina Redington Deltona, FL

Ahs is awesome!! They’re really good. They are very professional and the service that they provide is great!! I would not go with ANYONE ELSE!! They’re the BEST WARRANTY COMPANY AROUND. They’re prices are very reasonable and competitive,! I recommend them to EVERYONE!! When you have the BEST why go with anyone else!!!!!

8 years ago

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David Lake Havasu City, AZ

After requesting service on-line, I have needed to contact the contractor myself to set up an appointment time. After that, the contractors have always been prompt, courteous, professional and thorough. I am very happy with the quality of repairs and Home Shield's program. Well worth the premium for the peace of mind.

8 years ago

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Laurie Aldie, VA

My refrigerator wasn't cooling. Called AHS they assigned a company to come out, the company was within the time they were suppose to be here. Fixed the problem maybe took half hour. My refrigerator has been cooling ever since. Very happy with the tech that was dispatched. Second time I've had to use AHS and have been very satisfied with the outcome of both. Relief to know that I don't have to put out a lot of money fix an appliance or purchase one. Wouldnt be without it.

8 years ago

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Angel F Mesa, AZ

American Home Shield is a company of its word. I've had two claims that were linked together and they honored that, they were here in a timely manner. And finish professionally. I've had two other warranty companies, they don't come close!

8 years ago

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Anita Johnson Coos Bay, OR

I had purchased a house with an older 42” range that no longer functioned properly...basically had one temp...burn. They were unable to fix it so credited me $3,000.00 towards a brand new one! The process was swift and efficient! Could not be more pleased with the seor the company!

8 years ago

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Katee Ries Taylorsville, NC

We got the warranty free when we bought the house. I never used it the first year. When it was time for renewal I kinda hesitated. But I’m glad I did!! AHS is the best. They have fabulous and competent tradesmen. I’ve been very very satisfied.

8 years ago

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Ken Ruedy Goose Creek, SC

Airconditioner quit working and AHS had Bestway come out. The guy was here checking the outside unit for not more than 5 minutes and said mold was in the "electrical contacts area" of the unit. There was no inside checking of settings or other work done. He did not leave a written summary of the problem or anything else. He seemed like has in a hurry to do somewhere else. Whatever he communicated to AHS caused AHS to reject the claim. I called AHS when nothing was happening after a few days and was informed of the rejection. I asked for a 2nd opinion and they sent out American. The technician took almost 45 minutes going over the unit, checking the inside settings and other things. He explained in English that are of the unit was not functioning as it should. After 2 days he returned and fixed the problem with AHS covering the fix for the malfunctioning unit. BOO for Bestway (Worstway), YEH for American, and YEH for AHS suggesting a second options.

8 years ago

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patrick m shilandscotsman Harriman, TN

called in heat pump problem over holidays . AHS responded immediately, service company contacted me and came out first thing in the morning. checked out entire system added some fr ion, answered all my concerns, and were very helpful.

8 years ago

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David Stanfield Okmulgee, OK

I had 2 things go wrong that I needed to have repaired. I had good experience for both issues they both came out very quickly and were very knowledgeable on both issues fixed my problems the only problem I have with the company is you can never talk to anyone but if you put issue on line fast response.

8 years ago

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Margaret Hookstown, PA

My washer broke in Nov and it took about 6 weeks to have it repaired. The company who did the repair left a big mess in my laundry room. They threw some black stuff from the hose in my “clean” trash can and in my laundry tub. I had to soak the can and my laundry tub and then scrub with an abrasive soap to remove what I could. It stained the tub and trash can. Also, they left a lot of rancid water under my washer that apparently spilled all over my floor. They told me it would have to just evaporate over time. My laundry room still smells.

8 years ago

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JIMMIE J MORENO Abilene, TX

Blower on ac/heater went out, submitted workorder, repair company notified me within 5 hours, were fixing it the next day. Repairman very friendly and completed his work in a timely manner and haven't had any problems . recommend this company for any ac/heating problems.

8 years ago

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Kate Alie Williamsburg, VA

I have not had to wait on hold like other critics because I filed my requests for service online. The companies chosen to fix my issue(s) have been less than stellar. I just had to purchase a new HVAC after three years of putting on bandaids through temporary fixes (often misdiagnosed), which cost me hundreds of dollars in refilling a unit twice with freon. AHS is known for finding the cheapest way out. I pay $625.92 per year and am wondering if it's worth it now for the next item to go out, such as a w/d or fridge. What I pay annually plus the deductible plus uncovered costs could be just as much.

8 years ago

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