American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Kathy Anamosa, IA

I love American Home Shield. I can always depend on them to send quality people to come and fix things that have broken down. I love the fact that I don’t need to worry about high repair or replacement bills. I highly recommend AHS!!

5 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your feedback about your love for American Home Shield! I hope you continue to enjoy the home warranty!

Sep. 11th, 2019

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Carolyn Fredericksburg, VA

I made my first claim through American Home Shield which was a quick and positive experience. It is a real comfort knowing that if I have a problem with my equipment they are there to take care of it with not cost to me. Good going American Home Shield.

5 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback regarding your most recent American Home Shield experience. It is our goal to provide our customers with a great experience and team of contractors to complete the repairs. We hope you continue to enjoy!

Sep. 11th, 2019

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Betty Oakridge, OR

I try to tell everyone about AHS it is a life saver. Last year my refrigerator went out and they came out and replaced it with a new one thank you AHS. Then this year had a stoppage problem and it got fixed. I couldn't have done all that without AHS.

5 years ago

Reply from American Home Shield

Hi Betty,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 10th, 2019

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Tom Beall Florence, OR

This home protection plan was provided in the purchase of our new (to us) home by the sellers. We immediately used a feature that was unknown to me and that was to provide a re-keying service to a new homeowner. Nice feature and the locksmith that responded was timely and knowledgeable. My one disappointment with the policy is the lack of coverage for a pellet stove. Most other types of heating products are indeed covered to the extent of the policy, but not pellet stoves. Since they are quite common these days, it would seem a good idea to include them.

5 years ago

Reply from American Home Shield

Hi Tom,
I am pleased to hear about the technician who performed the rekey. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 10th, 2019

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LindaSvenHolmes Visalia, CA

Our airconditioning went out on a hot day. I went online to American Home Shield and set up an appointment. It was super easy and convenient. The company they used was amazing and squeezed us in so we could get our air up and running again within a couple hours! I am super pleased with this company.

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and I hope you continue to enjoy the ease of use with the online portal. It is our goal to ensure that you have the best service experience with your American Home Shield warranty!

Sep. 10th, 2019

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Jeff Woodway, TX

American Home Shield has been a great help to me. My water heater went out and when I called for help the staff was courteous and quick to make a call to the local plumber. The plumber came out the same day and did an excellent job. Grade A service from start to finish !

5 years ago

Reply from American Home Shield

Hi Jeff,
I am pleased to hear about the technician who repaired your water heater. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 6th, 2019

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AHS customer for 20 years Norman, OK

Two years ago my central gas furnace failed to light in early December. It took nearly a week to get someone out to look at it. Finally the wrong size gas furnace that could not heat the house. I had to pay hundreds of dollars to meet new building standards. Weeks later after many complaints another company was sent out and installed the correct sized furnace that worked identically to the old furnace. Then two years later my built in microwave failed. Ten days later on my second followup, AHS offered about 70% of the price of buying an identical microwave, but nothing for installation which was another 50% of the price of the identical microwave. I am 75 or I would have just bought a new one downtown and installed it myself which should be easy since it is identical, but I cannot lift the microwave into position above my kitchen range and install it by myself. As a result I am taking the option of having the old one repaired. I suspect it will be another 2 weeks or a total of a month to get the microwave fixed. At 75 years old, many of my meals are cooked in the microwave. I already paid for a year of AHS and then $100 deductible to have to wait nearly a month to get my microwave when I could have just bought a new one and had it installed in days. I don't think I will renew my warranty next March. I have had AHS most of the time for the last 20 + years and they are not the same company they were.

5 years ago

Reply from American Home Shield

Hi,
Your patronage over the past 20 years is more than appreciated. I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the issues repaired. I would be glad to speak with you and get the issue resolved.

Sep. 6th, 2019

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Roy Betts Bowie, MD

My refrigerator was not working properly. I filed a claim with AHS. The AHS representative was very cordial and professional. She took down my information and had a contractor immediately assigned to my case. The contractor, Chesapeake Alliance, did an excellent job.

5 years ago

Reply from American Home Shield

Hi Roy,
I am pleased to hear about the technician who repaired your garbage disposal. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 6th, 2019

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TCampos Tampa, FL

American Home Shield was great. The staff is very professional and make sure that your problem is dealt with in a timely manner. It took a few times to remedy the situation but they made sure it was taken care of ...has already paid for itself. This is a great company and very professional.

5 years ago

Reply from American Home Shield

Hi TCampos,

Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Aug. 28th, 2019

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Bryan j Las Vegas, NV

The app was very simple and straight forward to find what issue I had, what times were available for service and the selection of companies. It was also very easy to set up the account with my payment info. After the the company showed up on time, fixed my problem for cheaper than I expected, and that was it. Simple.

5 years ago

Reply from American Home Shield

Hi Bryan,
It is a pleasure to read your feedback about the technician that repaired your issue. I hope you continue to enjoy AHS and the contractors that service your home repair needs.

Aug. 28th, 2019

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Marzella Freeman Fort Worth, TX

Home Sheild is ALWAY'S on time getting someone out to fix the problem depending on the situation they will come out the same day. I just love the customer service they ALWAYS professional and making sure you are tooken care of before you get off the phone!

5 years ago

Reply from American Home Shield

Hi Marzella,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 28th, 2019

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Jacqueline Frost Humble, TX

I have had two service calls since I joined AHS. Both companies sent to my home were professional and got the repairs done. I put in the information regarding the service I needed, paid the $100 service fee and never paid another dime. AHS are true to their contract and I am so happy I signed up with them.

5 years ago

Reply from American Home Shield

Hi Jacqueline,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 28th, 2019

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Clydell Johnson Decatur, GA

American Hone Shield, has been a life saver and my hero during tough situations. For the past 15 years it has been very difficult financially for me. If I didn’t have American Home Shield, I don’t know how I would have been able to take care of my home.

5 years ago

Reply from American Home Shield

Hi Clydell,
Your patronage of 15 plus years to American Home Shield is more than appreciated! I hope you continue to enjoy your warranty and the coverage it provides.

Aug. 26th, 2019

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Steven Hitt McKinney, TX

I have been a customer of AHS for several years and have yet to have a bad experience either with AHS’s handling of my service request or with one of the contractors. Maybe I have just been lucky but they are 5 Stars with me.

5 years ago

Reply from American Home Shield

Hi Steven,
Your feedback is appreciated and I hope you continue to enjoy your AHS experience!

Aug. 23rd, 2019

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Mike K Sparks, NV

I was skeptical about a home warranty, American Home Shield was recommended by friends. My first and only use thus far resulted in a quick resolution to our, out of service, air conditioner. We paid a set rate and our AC was fixed quickly and courteously.

5 years ago

Reply from American Home Shield

Hi Mike,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 22nd, 2019

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Chris Benton, LA

We give 3 stars instead of 5 because of our current situation. Our AC unit upstairs went out on July 14. We immediately called AHS expecting the same great service as always. Unfortunately a company called T**** A** C*** was assigned to us and they have done nothing but cause more damage to our home. They stepped through our ceiling twice and broke our thermostat and have still not fixed that or the main problem. We've had to borrow a window unit from our inlaws to battle the 100+ degree heat we've been having in NW LA. We are going on day 37 with no upstairs AC. The technician also stood us up tonight after we were told over the phone that we were "next" on his list yesterday.

5 years ago

Reply from American Home Shield

I apologize that AHS has not provided and satisfactory resolution at this time. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 21st, 2019

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William Oklahoma City, OK

Been with AHS for a good while now and the companies they are contacted with have always been great. Submitting a work request on line saves a lot of time and hassle and on our last request, our tech was out the next business day..

5 years ago

Reply from American Home Shield

William,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 21st, 2019

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Anita Hess Festus, MO

Fast, easy, amazing. I would be at loss without AHS. This company has saved my neck many times. Being retired and on limited income I rest much easier knowing I have this protection. I have absolutely no complaints. This company provides fast help.

5 years ago

Reply from American Home Shield

Hi Anita,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 21st, 2019

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Doris Portsmouth, VA

Process was done online. Easy to complete. The Fridge Guy was great. Love not having to guess what a repair will cost or to try and track down a reputable repairman. American Home Shield does that for me! Love you American Home Shield. You make my life as a home owner much easier. Thanks

5 years ago

Reply from American Home Shield

Doris,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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Alan B. Sherman Monee, IL

Home Shield itself was seems ok but their contractors they choose needs to improve. I reported a problem on 9/17. Sears was selected and did not come out until 9/24. 3 weeks later we have not yet resolved the problem. There have been about a dozen calls made to Sears and Home shield over this. Still no conclusion a month later. The other problem causing a lot of the calls was getting cut off while on hold and your personnel not calling back. the last 3 calls I made to Home Shield I requested that if we get cut off please call me back but they did not.

5 years ago

Reply from American Home Shield

Good afternoon Alan,
I hate to hear about your most recent experience and the delay in service to have the issue resolved. I would be glad to speak with you and assist with a resolution.

Aug. 20th, 2019

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Lavon Keithville, LA

I would highly recommend having American Home Shield. I let them know I was having problems with my ice maker and dishwasher and within a matter of hours they had contacted me and repair services. Both appliances were fixed within a week. Thank you AHS for a fantastic job.

5 years ago

Reply from American Home Shield

Hi Lavon,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 16th, 2019

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Mary Smith Greenville, SC

We had a plumbing issue that required fast treatment. Loftis Plumbing was quick to respond to the AHS request and came out the next business day. He was even able to come earlier in the day than originally planned. The work was quick, efficient and he was extremely professional. Thank you so much!

5 years ago

Reply from American Home Shield

Hi Mary,
Thank you for the feedback regarding your AHS experience and the fast service that we provide.

Aug. 14th, 2019

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Melissa Surprise, AZ

I have had American Home Shield going on 3 years. Luckily I have only had to make a claim twice but it has been the easiest process. I can make a claim online and within 30 minutes I have someone calling to schedule to come out to look at whatever it is I need looked at. Very happy with the service and companies they choose to provide services.

5 years ago

Reply from American Home Shield

Hi Melissa,
Your patronage is more than appreciated and we hope you continue to enjoy your American Home Shield warranty!

Aug. 14th, 2019

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Christina C Midlothian, TX

They are very responsive. We requested assistance with our A/C and someone called us almost immediately. The technicians that were sent to fix it were punctual and very professional. AHS always kept us updated and we always knew what to expect next.

5 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback regarding your air conditioner repairs. It is our goal to provide you with the best team of contractors to complete your home repair needs.

Aug. 14th, 2019

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L. Blaz Palm Desert, CA

American Home Shield customer service resolved my recent issue quickly and scheduled a contractor to come out to the property within 48 hours since the issue wasn’t urgent. AHS has qualified agents who are there to help. I would highly recommend AHS to anyone who has a property and would like to have the appliances and systems covered.

5 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 12th, 2019

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Stephen Manners Haines City, FL

Excellent customer service. I knew the name of the repair contractor within a few minutes of the service being requested on both occasions I have used them. All done on line, didn't have to use the phone. I highly recommend American Home Shield. Much better than 2-10 I previously used.

5 years ago

Reply from American Home Shield

Stephen,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2019

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Michael Hernandez Baytown, TX

Always quick to respond to my issue when they suddenly arise. The contractors they use are very knowledgeable and inform you of what is wrong and how they are going to fix it. They usually have someone to respond the next day.

5 years ago

Reply from American Home Shield

Good morning Michael,
Your feedback and kind words are more than appreciated! I hope you continue to enjoy your warrant with American Home Shield and the customer service we provide.

Aug. 6th, 2019

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Kathy Bakersfield, CA

I have had American Home Shield for many years now. They've always work quickly and efficiently to send out a contractor to complete the service needs of my home. American Home Shield has saved me a ton of money over the years. I highly recommend them as a home warranty service provider!

5 years ago

Reply from American Home Shield

Hi Kathy,
Your patronage to American Home Shield is more than appreciated! I hope you continue to enjoy your warranty and the coverage it provides.

Aug. 6th, 2019

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Ira Bellevue, WA

AHS got on this just as soon as I notified them of the problem. And when it turned out a motor had to be replaced, the company they recommended, not only diagnosed the problem, but had a replacement in their truck, so the problem was fixed right away.

5 years ago

Reply from American Home Shield

Hi Ira,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your air conditioner system.

Aug. 6th, 2019

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Bill Orlando, FL

We have had good experience with AHS. The best part for me is having one number to call and not trying to find the best repairmen. I liked that feature so much that we've had a plan for 22 years. We have had work done on a number of appliances and have had at least replaced a dishwasher, washing machine, and refrigerator. I do wonder if it would have been better to put the monthly fee into savings and paid it out of that. So I guess one has to decide if convenience is worth the cost.

5 years ago

Reply from American Home Shield

Good afternoon Bill,
Your patronage to American Home Shield over the past 22 years is more than appreciated. I am pleased to hear that we were able to provide great coverage and repair your homes appliances.

Jun. 26th, 2019

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Susan Cobb Greenville, SC

He was very nice. He was very professional and the office staff was also. I would recommend them to anyone. Thanks for sending them to me. I have had American Home Shield for 10yr.they have never turned down a claim. Thank, you. Susan

5 years ago

Reply from American Home Shield

Susan, we are happy to hear that service exceeded your expectations. Thanks for being a loyal customer!

May. 3rd, 2019

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Don Rasbury Birmingham, AL

The only negative was my experience with the AHS phone scheduler. She was very courteous , but had little knowledge of heating systems or her questions about my problem would not have occurred . She spoke poor english. Neither of us could understand the other . The call took about 30 minutes . At conclusion of the call there was little confidence my problem was scheduled properly. Everything worked out great . Great service was given by Myers Heating and Cooling in Birmingham Alabama .

5 years ago

Reply from American Home Shield

Hi Don,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your air conditioner system.

Jun. 18th, 2019

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Sean Harvey Waldorf, MD

American Home Shield is the BEST value when it comes to Warranty Protection for your household appliances and Central Air System. Thank you American Home Shield for repairing my Central Air System in a fast and friendly environment!!

5 years ago

Reply from American Home Shield

Good morning Sean,
I am glad to hear about your customer service experience and the central air system that was replaced. I hope you continue to enjoy your warranty with American Home Shield.

Jun. 18th, 2019

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Robin Washington, DC

AHS is always professional and courteous. Fast , efficient and knowledgeable. They have always been able to help when I needed it. Even when one of the contractors wasn’t forthcoming with correct diagnosis they sent another at no cost

5 years ago

Reply from American Home Shield

Good morning Robin,
It was a pleasure to read your feedback about your experience with the contractor. I am glad to hear about the customer service experience and the repairs that were completed.

Jun. 18th, 2019

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Barbara F Lubbock, TX

My 11 year old washer started giving me problems so I put in a claim to American Home Shield and they had someone out the next day. My problem was resolved and it only cost me $100.00. Much better than buying a new washer! Thank you AHS for wonderful service.

5 years ago

Reply from American Home Shield

Hi Barbara,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 26th, 2019

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Judith Kokomo, IN

U hired a new company to do the work. They were great however they were new to u as well and was not informed by your company on how to handle the details for a replacement unit. That slowed the process . Everything was finally completed and was done well.

5 years ago

Reply from American Home Shield

Hi Judith,
Your feedback is more than appreciated and I am pleased to hear about the contractor that completed the replacement.

Sep. 9th, 2019

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Sarah P Clark Hanford, CA

Our pool pump was making this whirling sounds and when I called and told the agent our problem he was attentive, knowledgeable and helpful. We received an email right away from the company and all information that we needed to set up the appointment. Our pool pump was fixed in less than a week.

5 years ago

Reply from American Home Shield

Hi Sarah,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 27th, 2019

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Anthony Reseda, CA

I have been completely satisfied with Homeshield for covering the repairs of our major home appliances and, eventually, covering the cost of a replacement water heater. If you have 8+ major home Appliances, you need Home Shield to cover repair, especially when the specific appliance warranty has expired.

5 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2020

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Syrus Fairfield, CA

When our gas heater went out American Home Shield was easy to work with and schedule the work online. We quickly had a service repair representative in our house who went above and beyond to fix our heating issue. He even made some adjustments to improve the operation of the system.

5 years ago

Reply from American Home Shield

Hi Syrus,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Cathy Frisco, TX

Woke up on a Sunday morning and the furnace was out. I went online and filed the issue with American Home Shield and within 2 hours, I received a call from the technician letting me know he would be out in the morning. Great service and this on a Sunday! Tech came out, replaced the circuit board and we had heat. Very satisfied!

5 years ago

Reply from American Home Shield

Hi Cathy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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David pickett McKinney, TX

Flemings appliance one of American home shields partners, was amazing managed to get me in the same day I called and fixed my problem, took the time to explain what went wrong and left his number should I have the same problem in the next 30 days.. great service

5 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Steve Mullaly Palm Desert, CA

Called AHS for pool pump repair. They contracted pool contractor to call me. Brent's Pool Service called and scheduled appointment right away. When they arrived, they determined pool pump drive needed replacement. With-in a few hours, Brent's Pool Service arrived with new part and promptly installed. All is good. Very Happy with everything.

5 years ago

Reply from American Home Shield

Good morning Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Tom Norris Puyallup, WA

We recently had a problem with our washer. It would not agitate or spin. After bringing the problem to American Home Shield we were set up with an appointment with a local appliance repair. The technician came out and identified the problem as the motor. He wasn't real sure they could get the motor due to the age of the washer, but the part was found and installed. Happy and back to washing clothes at home.

5 years ago

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Karen Avondale, AZ

Filing a claim for service was quick and easy. This company’s follow through is exemplary. For the most part, they use knowledgeable service people, but if the customer has an issue, they take complaints very seriously and make it right. I do wish they would offer “emergency” service. Even at an up charge. Because my fridge went out on a Friday before a Monday holiday, it couldn’t be repaired until the following Tuesday. I lost more than $150 in meat in my freezer.

5 years ago

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Karen Khalafian Duncan, OK

A very knowledgeable and friendly customer service specialists are always willing to help! And the processing time is short. After my last service call the contractor was at my door the very next morning. Also, previously, AHS successfully managed my problem with Whirpool and follow that problem to my complete satisfaction!

5 years ago

Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Michael Leos San Antonio, TX

AHS was very professional from the moment I called to report my dryer issue. They even delayed my copay until my technician finished the job, nice move. Always report your issue the moment you suspect something is wrong and don't wait until it creates a secondary problem otherwise the repair can result in customer negligence.

5 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Gale Las Vegas, NV

I did the service request (for our microwave) online on a Saturday. On Monday, AHS rep called my husband and they set up the appointment for a service on a Thursday. It was the 1st available for a morning service. When the tech came, my husband said he was professional and he fixed the microwave fast. Overall, we had a great experience though this was our first service through AHS.

5 years ago

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Karl Independence, MO

We had 2 appliance problems occur in the same week. We contacted American Home Shield online. Within 24 hours a repair company contacted us, arrived by the end of the week. One part had to be ordered but everything was quickly up and running. Repair people on time, polite, clean, and effective.

5 years ago

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P.Dowling Riverside, CA

This is my first time using my Home Warranty with American Home Shield. I am very pleased with the overall process from calling to file a claim to the contractor who came out and took care of my issue. I am very happy with them and would recommend to anyone wanting a Home Warranty for their home.

5 years ago

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Ruth Lake Forest, CA

Prompt service is rendered. The package plan I got is very affordable and easy on my budget. Technicians they are sending are all professionals and knowledgeable. What we see in their ADS is what we really get. Thank you so much AHS, am so happy doing business with you. Highly recommended.

5 years ago

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